|Job Title:||Care Navigator|
|Job Location:||Tunbridge Wells|
|Job Salary:||£20,000 - £22,000|
Our client, based just outside Tunbridge Wells, is looking for a Care Navigator to join their team. This is a permanent position and you will be reporting to the Registered Manager.
The successful Care Navigator will:
Be taking a 'Whole Person' approach to ensure competent assessment of individual need
Be responsible for the navigation of internal departmental boundaries, eliminating barriers to integrated assessment and goal set
Provide consistently excellent customer service to all prospective patients and guests
Your key duties and responsibilities will be:
• To assess individual need from a 'whole person' perspective at first point of contact, and throughout their stay, using a strengths-based approach.
• To coordinate care and activities across all departments to ensure that individuals accessing the organisation's Health and Wellbeing (BHW) have the best possible opportunities for healing and recovery.
• Contribute to multidisciplinary meetings, working collaboratively with colleagues
• To assist with the coordination of care for customers with bespoke care needs
• To ensure that the organisation's booking system is utilised effectively and efficiently
• To play a crucial role in helping customers to get the right support, at the right time in relation to a wide range of needs, including physical, emotional, spiritual, social and environmental
• To provide excellent customer care, acting as advocate; taking and receiving referrals; prioritising need and ensuring a smooth delivery of appropriate services
• To be customer focused and willing to act as an ambassador for the organisation
• To liaise with support agencies to deliver a bespoke package in relation to identified need
• To maintain relationships with local health services and community organisations to optimise opportunities for ongoing support and meaningful engagement with local opportunities
• Collation of comprehensive data and information on a regular basis
• To offer timely access to assessment, information and coordination of appropriate intervention
• To support customers to build on their own strengths and capabilities to improve quality of life
• To advocate for the needs of customers with a focus on recovery and quality of life
• To work with customers across traditional health and social care boundaries building a bridge between care professionals and social opportunities
• To monitor each individual’s intervention package to ensure it is supportive and relevant
• To influence and promote healthier strategies with individuals accessing services at Health and Wellbeing
Budget and Resources
• To assist with the development of customer invoices and payment processes
• Take part in evening and weekend work as necessary to ensure cover.
• Follow the policies, procedures and practices of the organisation.
Hours of Work 37.5 hours per week. Worked between the hours of 08:00 and 20:00. Weekend working will also be required on a rotational basis.
Holiday 5.6 weeks per calendar year including 8 bank and public holidays (pro rata for part- time working). The holiday year runs from 1 February to 31 January. An additional one day of holiday will be awarded following 5 years continuous service (pro rata for part-time working).
Pension Scheme The organisation operates a contributory Qualifying Workplace Pension Scheme.
Probationary period: Six months
Notice Period 1 week on either side during probationary period. 1 month on either side following successful completion of probationary period.
The ideal candidate will have:
A minimum of 2 years experience in a Health or Social Care setting
Experience of comprehensively assessing care and wellbeing needs
Sound understanding of theory and practice principles of person- centred care, long term conditions and health and social policy
Excellent working knowledge of risk management and assessment processes
Excellent working knowledge of adult and child safeguarding, experience of a strengths based approach to assessment
Experience as a care coordinator or care navigator
Training in motivational interviewing
Experience of initiating and sustaining relationships with a variety of health and social care professionals
Experience of coordinating services in a multi-professional environment
A minimum of NVQ level 3 in care management or an equivalent Health and Social Care discipline
A Post-graduate level training and qualification in Health or Social Care
Confidence in the use of electronic records, spreadsheets and databases
Excellent communication and administrative skills,
The ability to access accurate and up to date information for a range of local services in relation to individual needs
The ability to problem-solve, be responsive and remain calm under pressure
Knowledge of booking software
You must also have:
Excellent communication skills at all levels able to communicate with sensitivity, warmth and empathy
Resilience to work in a challenging and changing environment, responding quickly and flexibly to new developments
Be a creative thinker
A positive and enthusiastic approach with great ambassadorial skills
Be computer literate with good knowledge of Microsoft Office
The ability to prioritise and manage diverse workload
The ability to work confidently in a multi-disciplinary environment
Your own transport is required to due to location.