Claims Handlers

We are looking to recruit a number of claims handlers for a leading insurance provider & banking group on a full-time permanent basis.

You will be based in the busy company head office in central Croydon.

Your main duties will be:

• To provide a professional and proactive response in assessing claims in line with policy and procedure
• Handling all incoming and outgoing calls
• Handle First Notification of Loss (FNOL) calls, entering relevant claims details
• To monitor and manage claims ensuring all services are provided in a agreed timescales
• Assessing new claims in accordance with policy terms and conditions
• Identify and initiate any potential recoveries from 3rd parties
• Handle any complaints in line with FCA guidelines

Skills / Experience:

• Previous claims handling experience is essential
• Excellent customer service and problem-solving skills
• Strong attention to detail
• Good communication skills both verbally and written

Hours of Work:

35 hours per week – Monday to Friday

Shifts are between 0800 and 1800 on a rota basis 8-4 9-5 10-6

Excellent benefits.