07563 559 137

info@flossagency.co.uk

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Claims Handlers

Job Category: Financial, Legal & HR
Job Title: Claims Handlers
Job Reference: LH
Job Location: Croydon
Job Salary: £22,515 PLUS £1,500 Annual Bonus (paid quarterly)
Job Type: Permanent

We are looking to recruit a number of claims handlers for a leading insurance provider & banking group on a full-time permanent basis.

You will be based in the busy company head office in central Croydon.

Your main duties will be:

  • To provide a professional and proactive response in assessing claims in line with policy and procedure
  • Handling all incoming and outgoing calls
  • Handle First Notification of Loss (FNOL) calls, entering relevant claims details
  • To monitor and manage claims ensuring all services are provided in a agreed timescales
  • Assessing new claims in accordance with policy terms and conditions
  • Identify and initiate any potential recoveries from 3rd parties
  • Handle any complaints in line with FCA guidelines

Skills / Experience:

  • Previous claims handling experience is essential
  • Excellent customer service and problem-solving skills
  • Strong attention to detail
  • Good communication skills both verbally and written

Hours of Work:

35 hours per week – Monday to Friday

Shifts are between 0800 and 1800 on a rota basis 8-4 9-5 10-6

Excellent benefits.

Apply Now