01892 240 845

info@flossagency.co.uk

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Contact Centre Advisor

Job Category: PA, Administration & Customer Service
Job Title: Contact Service Advisor
Job Reference: 12018
Job Location: Tunbridge Wells
Job Salary: £14,000 - £16,000 + bonus
Job Type: Temp to Perm

Our client, based in Tunbridge Wells, is looking for a Contact Centre Advisor to join their team. This is a temp to perm position, with an immediate start.

The successful Contact centre Advisor will be responsible for:
• Answering the telephone to make appointments for their engineers to repair customers’ domestic appliances that have developed a fault
• Giving usage advice to customers on their appliances to avoid the necessity for sending an engineer while the appliance is under the manufacturer’s guarantee
• Ordering replacement spare parts for engineers
• Liaising with manufacturer customer services, insurance companies, suppliers and other departments
• Responding to customer e-mails

The ideal candidate will:
• Be able to show empathy and have a genuine desire to want to help customers
• Want to develop and grow within a team
• Be proficient in using computers
• Be a fast learner and adaptable to learning bespoke software packages
• Have the ability to remain calm under pressure
• Have a good telephone manner and be able to communicate in all situations in a polite and professional manner
• Be self-motivated and be able to prioritise tasks
• Possess a willingness to learn and be able to adapt to changes in processes
• Have impeccable time keeping
• Be an exceptional communicator, both over the phone and in all written communications (e.g. email)

The role:
• This is a permanent position subject to an initial 3 month probationary period
• Salary £14,000 - £16,350 per annum, plus £3,240 performance related bonuses (after probationary period)
• 40 hours per week Monday-Friday
• Saturday mornings on a rota basis (usually 1 in 3), paid as overtime
• Generous company contribution to pension scheme (after probationary period)
• 20 days holiday per annum (pro rata) increasing by 1 day for every year of service to a maximum of 25 day

Apply Now