07563 559 137

info@flossagency.co.uk

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Customer Experience Coordinator

Job Category: PA, Administration & Customer Service
Job Title: Customer Experience Coordinator
Job Reference: MH
Job Location: Croydon Hybrid
Job Salary: 21,421K PA + 1.5K Annual Bonus
Job Type: Permanent

These are permanent roles which offer hybrid working!

Do you have exceptional communication skills and have experience of working in an office based customer service/contact centre environment? Do you have an interest in travel and a genuine desire to provide exceptional and professional customer service to customers? Then this will be the role for you!

We’re looking for enthusiastic and confident individuals with an excellent telephone manner to join a friendly and hardworking Travel Support Team. You will proactively support customers who call in for assistance regarding their policy, providing accurate information in response to their enquiry. You will also respond to enquiries relating to existing claims, and update systems with all conversations and documents received. You will handle customer escalations positively, ensuring that any unresolved issues are highlighted to your manager.

Hours: Based on 35 hours per week. Shifts covering 9am to 5pm Monday to Friday.

You will provided with competitive annual leave and contribute up to 6.5% towards a company pension scheme. You will have access to a range of discounts on products, as well as vouchers and discounts for high street and online retailers. You will also benefit from our company bonus scheme, Private Medical Cover, competitive annual leave, annual Flu vaccination, annual Eye Care vouchers, discounted Travel Insurance, Roadside Assistance free after 6 months’ probation, Corporate Social Responsibility and an Interest free season ticket loan after probation.

Apply Now