Customer Service Administrator

A great opportunity has arisen working for a leading organisation in Bromley to provide admin and customer service support on a number of client contracts.

Duties

Managing incoming enquires by phone, letter and emails

Dealing with any complaints and problem solving

Handling billing and payment queries

Updating customer accounts accordingly

Producing letters and emails and data entry

Hours of work

Monday to Friday 37.5 hours per week between the hours of 0830-1730 on a shift basis

Experience

A minimum of Grade B+ in GCSE Maths and a Grade C+ in English Language

Candidates must have a minimum of 1 year’s work experience in an office environment

Experience gained within a financial services environment an advantage

Excellent customer service and problem solving skills

Good keyboard skills and able to use MS Word and Ms Excel

Good letter writing skills with strong attention to detail

Able to work well in a team using own initiative