07563 559 137
Job Category: | PA, Administration & Customer Service |
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Job Title: | Customer Service Adviser (Summer Contract) |
Job Reference: | 11875 |
Job Location: | Croydon, Surrey |
Job Salary: | 19K PA Pro-rata |
Job Type: | 19 June 2017 to 15 Sep 2017 |
Hours
Semi shift – based on 35 hours per week. Monday-Sunday 07.00-21.00
The Role
To provide an efficient, professional and proactive response to requests for motor assistance, and to co-ordinate all aspects of this assistance in line with company procedures. French and/or Spanish language would be an advantage
Responsibilities
Main Duties
Customer Assistance
• To handle all incoming and outgoing telephone calls in a prompt and courteous manner in line with the company and client expectations.
Telephone Advice
• To provide a proactive response to assistance calls by advising client on minor technical queries and providing solutions
• To ensure that the relevant supervisor/Manager is informed of any service failure or potential problem
File Management
• To manage each assistance file to ensure that customers receive the most appropriate service in a timely and cost effective manner
• To monitor all aspects of the file to ensure that all services are provided at the agreed time and that the customer is kept fully appraised of the progress
• To ensure that all benefits are applied in the most cost effective manner
• To ensure that accurate costings are given for all assistance files utilising available systems
Person Specification
Essential Skills & Attributes
•The ability to speak Spanish or French would be an advantage but not essential
• English Language GCSE or equivalent
• A genuine desire to provide a high level of customer service
• The ability to effectively manage multiple cases
• Excellent telephone manner
• Fast accurate typing skills
• PC Literate
• Proven experience of providing a quality customer service within a pressurised environment
• Enthusiastic
• Diplomatic
• Calm under pressure
• Assertive
• Flexible