07563 559 137

info@flossagency.co.uk

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Customer Service Adviser (Summer Contract)

Job Category: PA, Administration & Customer Service
Job Title: Customer Service Adviser (Summer Contract)
Job Reference: 11875
Job Location: Croydon, Surrey
Job Salary: 19K PA Pro-rata
Job Type: 19 June 2017 to 15 Sep 2017

Hours

Semi shift – based on 35 hours per week. Monday-Sunday 07.00-21.00

The Role


To provide an efficient, professional and proactive response to requests for motor assistance, and to co-ordinate all aspects of this assistance in line with company procedures. French and/or Spanish language would be an advantage

Responsibilities

Main Duties
Customer Assistance
• To handle all incoming and outgoing telephone calls in a prompt and courteous manner in line with the company and client expectations.

Telephone Advice
• To provide a proactive response to assistance calls by advising client on minor technical queries and providing solutions
• To ensure that the relevant supervisor/Manager is informed of any service failure or potential problem

File Management
• To manage each assistance file to ensure that customers receive the most appropriate service in a timely and cost effective manner
• To monitor all aspects of the file to ensure that all services are provided at the agreed time and that the customer is kept fully appraised of the progress
• To ensure that all benefits are applied in the most cost effective manner

• To ensure that accurate costings are given for all assistance files utilising available systems

Person Specification

Essential Skills & Attributes


•The ability to speak Spanish or French would be an advantage but not essential

• English Language GCSE or equivalent
• A genuine desire to provide a high level of customer service
• The ability to effectively manage multiple cases
• Excellent telephone manner
• Fast accurate typing skills
• PC Literate
• Proven experience of providing a quality customer service within a pressurised environment
• Enthusiastic
• Diplomatic
• Calm under pressure
• Assertive
• Flexible

Apply Now