Customer Service Advisers - Urgently required!

This is a fantastic opportunity to join a prestigious organisation and become part of a professional customer service team!

On top of the salary there is an annual performance bonus, shift allowances and enhanced overtime rates.

The role:

• You will be responsible for managing incoming and outgoing calls to customers and contacts
• Handling customer queries in supportive and empathetic manner
• You will be organising and co-ordinating customer assistance
• Working in line with job deadlines and following procedures
• Updating customer records accurately

Skills / Experience:

• Previous experience of providing customer service over the phone in a professional capacity
• Be enthusiastic, reliable with a passion for delivering a high level of customer service
• Excellent communication skills both verbal and written with a high level of numeracy and literacy
• Competent IT and data entry skills with good attention to detail

Hours of work

This role is based on a shift pattern (Monday - Sunday) including Bank Holidays.

Working 35 hours per week with shifts that start as early as 0630 and shifts that finish at midnight.

For any shift that finished at 2300 / 0000 an additional £10-£15 will be paid.

Tripple time for bank holidays or double time and day off in lieu.

After 6 months there will be the requirement to work overnight shifts for which an additional payment of £55 per night will be paid.

Private healthcare after qualifying period / free motor breakdown assistance / life insurance / eye care vouchers / flu jabs / company contributory pension scheme / 22 days annual leave rising to 25 days with level of service / interest free season ticket loans / discounts off products & service

Please only apply if you are completely flexible on these working hours.