01892 240 845

info@flossagency.co.uk

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Customer Service Advsiers - Call Handlers

Job Title: Customer Service Advisers - Call Handlers
Job Reference: 11999
Job Location: Croydon
Job Salary: £20.5K PA
Job Type: Permanent

This is a great opportunity to join a leading worldwide organisation as part of a prestigious customer service team.

Duties will include

  • Handling incoming and outgoing telephone calls in a prompt and courteous manner in line with company expectations
  • Provide a proactive response to calls for assistance and providing advice and solutions
  • To ensure that customers receive the most appropriate service in a timely and cost effective manner
  • To ensure that the customer is kept fully appraised of the progress
  • To ensure that accurate costing are giving for all cases using available systems
  • To liaise with internal and external business contacts
  • Work in line with client SLA’s and company standards

Skills / requirements

  • Experience of liaising with customers over the phone in a professional services environment
  • Candidates will have excellent verbal and written communication skills
  • Have a good level of numeracy and literacy with good keyboard skills
  • Educated to GCSE standard
  • Be well presented
  • Able to commit to shift working

Hours

Working 37.5 hours per work on a 24/7 shift basis

Earliest start time 0630

Latest finish time 2300

There will be a requirement to work 4 overnight shifts approximately every 10 weeks for which a bonus of an additional £55 will be paid per night.

Other benefits include £30 luncheon vouchers per month, paid annual leave, lifestyle benefits and enhanced overtime rates.

Apply Now