|Job Category:||PA, Administration & Customer Service|
|Job Title:||Customer Service Team Member|
|Job Salary:||27K PA + £2,600 Annual Bonus|
Objective of the Role
To lead, motivate and develop a team of Co-ordinators to enable the delivery of a customer centric service which delivers outstanding assistance experiences to customers each and every day.
To create a high performance culture in which employees want to engage with each other and collaborate to achieve the company Vision and Mission.
This position is based on a 35 hour week on shift basis. However, our business can be unpredictable and there will be times when we need you to work longer. Team Managers may also work on an On Call rota if needed.
Team management and motivation
One to one's and peformance reviews
HR support (Annual leave/ holiday planning / absence management / disciplinary & grievance)
You need to have GCSE’s or their equivalent. Maths and English are required as standard.
You will need to have had some Team Management training in areas such as resource planning, conducting performance reviews etc. as well as having been trained in coaching and/or auditing, objective setting.
A’ level or equivalent education.
It would be beneficial if you have already received training in conducting disciplinary meetings and/or absence counselling as well as creating personal development plans.