07563 559 137

info@flossagency.co.uk

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Customer Support Coordinators X5

Job Category: PA, Administration & Customer Service
Job Title: Customer Support Coordinators X5
Job Reference: LH
Job Location: Croydon, Surrey
Job Salary: 21,421K PA + 1.5K Annual Bonus (paid quarterly)
Job Type: Permanent

Plus Annual bonus of 1,500K (paid quartlery) & Excellent Benefits

There will also be the opportunity for hybrid working.

We’re looking for enthusiastic and confident individuals with an excellent telephone manner to join a friendly and hardworking team. You will proactively support customers who call in for assistance regarding their policy, providing accurate information in response to their enquiry. You will also respond to enquiries relating to existing claims, and update systems with all conversations and documents received. You will handle customer escalations positively, ensuring that any unresolved issues are highlighted to your manager.

You will also contribute to regular team meetings and be supported through your initial training and beyond with the organisations buddy system. You will receive excellent training for this role as they are dedicated to 'Achieving Excellence Through Learning.’ You are always encouraged to bring your ideas and highlight any areas for improvement in processes.

Hours are 35 per week - Monday to Friday on a shift pattern e.g. 0800-1600 / 0900-1700 / 1000-1800.

The company will provide you with competitive annual leave and contribute up to 6.5% towards a company pension scheme. You will have access to a range of discounts on products, as well as vouchers and discounts for high street and online retailers. You will also benefit from our company bonus scheme, Private Medical Cover, competitive annual leave, annual Flu vaccination, annual Eye Care vouchers, discounted Insurance, Roadside Assistance free after 6 months’ probation, Corporate Social Responsibility and an Interest free season ticket loan after probation.

Apply Now