01892 860 909


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Launch Solutions Manager

Job Category: Media, Marketing & Sales
Job Title: Launch Solutions Manager
Job Reference: 12009
Job Location: Tunbridge Wells
Job Type: Permanent

Our client, based just outside Tunbridge Wells, is a young and vibrant Agency. They have already tripled their client base in the last six months, and they are looking to double their team over the next 12 months. They are now looking for a Launch Solutions Manager to join their team, and you will be reporting to the Capability Solutions Lead.

The successful Launch Solutions Manager will be working within their newly formed Capability Solutions Business Unit. This team manages projects from proposals to delivery, ensuring the process is efficient, transparent and profitable.
This team either directly fulfils commissioned projects themselves, or works with their network of ‘consultants’ to deliver against the agreed outputs.
During 2017 they implemented a new product, which through an on-line survey and 1:1 discussions, provides an assessment of how ready an organisation or team are to launch new products. The new product was launched across both new and existing clients, and the level of interest to date demonstrates the future value this product could hold for the Agency.

This is an opportunity to be a pivotal member of the Agency, helping to drive the Capability Solutions business unit forward, to over achieve on its ambition. Specifically, they are looking for someone to join them as a Launch Solutions Manager, with responsibility for delivering their product to clients.
You will also have the opportunity to develop and support the delivery of other client solutions, to address the gaps in client launch capabilities that the product will aim to uncover.

Specifically the role involves:

Scoping the project requirements following a positive introduction from the Sales or Relationship Team
Running and delivering the project for the client
Implementing their digital on-line survey for the client (setup, client liaison and analysis of the results)
Conducting 1:1 interviews (either face to face or telephone) with selected client representatives – following a discussion guide and probing deeper into findings from the survey
Writing a report for the client, based on the results from the 1:1s and Healthcheck, benchmarking them internally against their ambitions and externally against other organisations
Present overview to the Agency team, and discuss ideas and opportunities for Client next steps to help them improve their launch capabilities
Present back findings and next steps to client
Refine the product survey, reports and discussion guides following insight from clients and internal feedback
Develop knowledge base of all findings from the survey and 1:1s
Use knowledge base to embed a benchmarking process for team/client vs internal ambition
Team/client vs competitors

The key attributes they would expect the successful candidate to have are:
Self-starter, with proactivity, dynamism and solution seeking mind-set
Experience in running or being involved with market research, market acces, testing and analysing results
Pharma experience, ideally both client & agency side having launched or been involved with a pharma brand launch
Excellent communication skills particularly questioning/probing and presenting
Excellent analytical and report writing skills
A team player that’s excited by opportunities to innovate (proof of concepts, adapting projects to fit new opportunities)

Role Specifics

Use questioning skills to uncover the real truth of what is happening within the client organisation
Strong report writing skills to capture succinctly the results of the the product survey and discussions, and turn them into a story that provokes thought and opens up new opportunities to both the client and the Agency
Capture project need and manage the delivery to ensure excellent outcomes that delight clients and drive profit for the Agency
Base themselves at the Agency's office, with client trips to facilitate stakeholder relationship building
Work collaboratively across the Agency team to achieve business targets
Share customer insight into the wider Agency team to continually evolve their offerings

Salary & Benefits
 £30k - £45k depending on experience
 25 days’ holiday
 Incentive scheme (after 6 month’s probation)
 AXA private health insurance (after 6 month’s probation)
 Pension (after 6 month’s probation)
 Death in Service 6x annual salary lump sum

Own ransport is required, due to location. There is parking on site.

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