On-Line Administrator

My client's commercial and residential online facilities enable their clients to order and issue a fully underwritten policy in minutes. They are currently developing a new system in-house to replace both of these on line facilities which is a major change programme.

Role Profile

• You will be the main point of contact for key clients
• Liaise with clients regarding general on-line support enquiries and resolve queries efficiently and professionally in a timely manner, escalating issues where necessary
• Building a good, professional relationship over the phone is critical
• You will champion the on-line system, demonstrating the benefits of the system and providing guidance and encouragement to clients on its use with the aim of increasing and maximising usage
• You will use your initiative to identify and follow up opportunities with clients
• Taking ownership of the on-line process, you will continually review for efficiency improvements and participate in the resolution of problems and issues
• You will also play a key role in the implementation of the new on-line systems by assisting the team with testing
• Producing accurate reports and spreadsheets for clients, management and accounts as required is an important part of the role along with carrying out general administration tasks to prescribed standards

About You

• You must be able to demonstrate a proven track record within a busy, fast paced customer focused environment.
• You will have excellent telephone skills gained from a call centre or similar role where you have demonstrated that you can deal with customer issues, quickly and efficiently and in a professional manner.
• As a champion of customer service, you will possess the confidence to take ownership of your calls, have a natural flair for rapport building with clients and understand the importance of continually having to exceed customer expectations.
• You will possess exceptional organisational and administrative skills, and be an excellent team player.
• You will be highly motivated with a pro-active approach to your work and be ready to rise to new challenges.
• A good working knowledge of Microsoft Office Suite is essential in this role.
• Above all, to be successful in this role you will be able to demonstrate determination; enthusiasm and a positive working attitude.
• For this you will be rewarded with the opportunity for a successful career within a global company.