|Job Category:||PA, Administration & Customer Service|
|Job Title:||Operations Manager|
|Job Location:||Croydon, Surrey|
|Job Salary:||32-35K PA|
This is a permanent position working for a large corporate employment in the Croydon area.
We are looking for an Operations Manager to lead a small team of customer service specialists to ensure that the client's service is fully realised. You will be supporting your Team Manager and Team Leader by assuming responsibility for all operational issues within the department.
Management of the Department
Coaching & Development
Planning & Budget Control
Reporting / Projects
Education, Training & Qualifications
•Educated to the equivalent of A Level standard or above
•Team Management Training – within at least 7 of the following areas: Reviewing, target setting and forecasting performance, appraisals, team meetings, counselling, maintaining personnel records, delegation, disciplinary meetings, absence counselling, statistical reporting.
•Performance Management Training – within at least 4 of the following areas: One to one meetings, auditing, identifying training needs, coaching and development, objective setting, Personal Development Plans.
•Complaint Management Training: Handling of difficult customers, objective report writing
Specialist skills & knowledge
•Previous experience at Operations/ Department Manager level, or equivalent, leading/managing Supervisors/ Team Leaders.
•Practical working knowledge of the principles of Insurance, with a strong understanding of Domestic/ Commercial Property Insurance
•Strong organisational and problem solving skills
•Ability to effectively communicate at all levels both verbally and in writing, including senior level client liaison
•Intermediate knowledge of Outlook, Excel, Word
•Proven track record of successfully meeting personal and business targets
•Demonstrable experience in process review and improvement
Hours of Work
Based on a 35 hours per week over 5 days - Monday to Friday (with some Saturdays working)