01892 240 845

info@flossagency.co.uk

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Quality Auditor (Call Centre)

Job Category: PA, Administration & Customer Service
Job Title: Quality Auditor (Call Handler)
Job Reference: 12088
Job Location: Croydon
Job Salary: 23KPA + 1K Annual Bonus
Job Type: Permanent

To continuously monitor and measure the quality of co-ordinator calls and files, providing feedback, and coaching where required. To mitigate both volume and content of complaints through the effective identification of issues impacting the quality of the customer experience. To ensure the customer is at all times centric to the business, and that the highest standards of customer service are maintained.

Main responsibilities:

Call Monitoring and File Reviews
Communication
Facilitate a Customer Centric, Quality Driven Culture

Job requirements:

Previous experience as an Auditor monitoring calls and files
Ideally a background within insurance / financial services
Excellent communication skills both verbally and written
Excellent attention to detail, able to provide feedback in a confident but diplomatic manner
A good standard of numeracy and literacy
The ability to work as part of a team

Hours of Work:

Monday to Friday 0900 to 1700 - 35 hours per week






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