01892 240 845

info@flossagency.co.uk

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Senior Travel Claims Handler

Job Category: Financial, Legal & HR
Job Title: Senior Travel Claims Handler
Job Reference: 12138
Job Location: Croydon
Job Salary: 23K PA & 1K Bonus
Job Type: Permanent

Overview

Assess claims pro-actively and in line with the principles of treating customers fairly. Communicate professionally with customers and third parties. Actively contribute to continual improvement of department. Effectively manage costs. Communicate claims outcomes clearly to customers referring to appropriate policy terms & conditions.

Hours
Thirty-five hours per week. 8am to 6pm on a shift basis 8-4, 9-5, 10-6, Monday to Friday. However, due to the nature of this role hours may vary in line with the needs of the business.

Main Duties
Handle first notification of loss (FNOL) calls, enter all relevant claims information and dispatch claims forms as appropriate
Manage & respond to department email enquiries
Communicate with customers and third parties by telephone/email/letter in a clear, concise and professional way
Assess new claims (Travel/Missed Event/Collision Damage Waiver excess) in accordance with policy terms and conditions, within specified service levels and in line with departmental procedures
Handle any necessary administrative duties relating to claims, e.g. completion of worksheets
Ensure that all relevant data is collated and entered onto the system in a timely manner, with a focus on accurate data entry and regular data cleansing
Identify and initiate potential recoveries from 3rd parties
Handle customer escalations in a positive way and refer any unresolved quality issues to your line manager

Candidates must have previous claims handling experience, preferably from a Travel claims environment.

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