Trainee Assistant Claims Technician

An insurer of Risks is looking to recruit a Trainee Assistant Claims Technician to join the team.This is an exciting opportunity to take on an interesting and varied role in handling a range of residential, commercial and lender Insurance claims across the UK and Europe. You will also have the opportunity to assist with the oversight and control of the Defendant Solicitor Professional Indemnity claims that are received into the business.

You will be the first point of contact for claims arising into the business, responding to and providing advice to the business and providing a consistently high level of service to clients, dealing with issues efficiently and effectively in line with company procedures. You will be responsible for your own caseload of claims, from start to completion.

This involves opening and researching claims, corresponding with the insured and other entities and keeping them updated, negotiating settlements, arranging payment of claims, updating all spreadsheets/reports throughout the claim and complying with audit requirements and closing the claim once completed. You will instruct solicitors on claims, seeking advice and questioning points where necessary and liaise closely with the underwriting team to clarify policy wording. Using your technical knowledge and understanding, you will identify exception items and escalate to an appropriate member of the team.

This is an excellent opportunity to grow your career within claims. The company will sponsor individuals wishing to undertake professional qualifications through their Continuous Professional Development scheme. This would suit a recent graduate with a minimum of 2.1 degree qualification with some office experience as full training is provided. You must possess good customer service skills and the ability to develop positive relationships with internal and external customers. Proven analytical and problem solving will be required together with excellent written and verbal communication skills. This will suit someone with effective negotiation skills and the ability to prioritise working to tight deadlines whilst still maintaining a high attention to detail. You will be capable of developing and applying your technical knowledge to issues and possess the ability to work in a team environment. You will also have a good working knowledge of Microsoft Office Suite including outlook, word and excel. Above all, you will need to show enthusiasm, drive and a positive working attitude. For this you will be rewarded with the opportunity of developing an excellent career within an expanding global company.