07563 559 137
Floss Agency is a dynamic forward thinking employment agency based in Tunbridge Wells. It serves companies and organisations in the South East. Floss’s reputation has been built by offering a personal but professional service that has been established for over 5 decades.
Floss provide quality permanent and contract staff.
Job Title – Senior Customer Claims Specialist
Location – Birmingham – Hybrid/Office
Salary - £27,000 - £35,000
Bonus - £1,500
The role:
You will support customers who call in for assistance regarding their policy, providing accurate information in response to their enquiry. You will respond to enquiries relating to existing claims, and update systems with all conversations and documents received. You will handle customer escalations positively, ensuring that any unresolved issues are highlighted to your manager.
Working within the Travel Support team, you will be report to the Travel Support Manager. You will contribute to regular team meetings and be supported through your initial training and beyond with our buddy system. You are encouraged to bring your ideas and highlight areas for improvement in processes.
You will support managers in motivating and developing the team to consistently achieve our agreed client service levels.
Hours:
35 Hours per week. Shifts covering 08am to 8pm Monday to Friday, 9am to 5pm Saturday. You will be required to work 1 in 5 Saturdays with a day off in the week if worked.
You will:
About you:
Plus a monthly bonus of £130 and early finish every FRIDAY!
Based at our client's office in Kent, reporting to the Commercial Manager, this role will be important in providing a first class service to their customer base. You also will be part of a small and helpful team.
Main duties:
1.To provide excellent customer service to new and existing customers
2.To assist with general administrative duties as required
3.To work as an effective member of a small team
Hours of work:
Monday to Thursday - 0830 to 1700
Early finish every Friday - 0830 to 1430
Benefits:
This role is full time - 37 hours per week with a salary of
up to £26,000 depending on experience. This will be a busy and varied role administrative role with a strong emphasis on customer service. You will
be part of the Customer Service team dealing with the day-to-day operation but
have a responsibility for all company legal enquiries & processing of relevant
documentation.
Main tasks and responsibilities:
Skills, experience and attributes required:
We have a great opportunity for a local candidate seeking a full-time warehouse position.
Working for this successful and well-established company, your duties will include:
Key Skills, Knowledge and Experience
Hours of work
Monday to Friday 0830 to 1700.
Other Info / Benefits
Training provided
Overtime available
On-site car parking
Private Medical Cover
Company Pension
Please note
Due to the location, candidates will need their own transport.
Do you have current or previous claims handling experience and are you looking for your next challenge? If so, we would love to hear from you so that we can tell you more about this great place to work!
Details:
About you:
Hours of Work:
Based on a 35 hour working week with shifts ranging from 0800 starts and finishes up to 2000 Monday to Friday. There will be a Saturday requirement which works out 1 Sat every 5 weeks.
Benefits: