CUSTOMER SERVICE ADMINISTRATOR

Plus salary incentive scheme / Free on site parking / 25 days paid Annual Leave + Bank hols. / Company Pension / Hour lunch break daily.

This role is full time - 37 hours per week with a salary of up to £25,000 depending on experience. This will be a busy and varied role with a strong emphasis on customer service. You will be part of a supportive customer service team dealing with the day-to-day operation of the department.

Main tasks and responsibilities:

• To provide an efficient and effective service to customers
• Update and maintain company software
• To accurately record and monitor queries on the company database
• Answer telephone calls and queries professionally, accurately and consistently
• Arranging maintenance Contractor liaison
• Monitor, manage and action incoming emails
• Liaise with customers on the progress of their enquiry
• Raise jobs sheets, chase up and monitor progress
• Liaise closely with contractors
• Raise purchase orders
• Check and process invoices
• Produce and send letters

Skills, experience and attributes required:

• At least 2 years experience in a customer service role
• Proficient in using Microsoft products and general IT literacy
• Excellent organisational and time management skills
• Excellent communication skills, both verbally and written
• Ability to handle complaints and difficult situations
• Able to work as part of a team, but also independently

This is a great opportunity to join a growing company with an exciting future.