07563 559 137

info@flossagency.co.uk

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Customer Service Administrator

Job Category: PA, Administration & Customer Service
Job Title: Customer Service Administrator
Job Reference: LH
Job Location: Crowborough, East Sussex
Job Salary: Up to 26K PA
Job Type: Permanent

This role is full time - 37 hours per week with a salary of up to £26,000 depending on experience. This will be a busy and varied role administrative role with a strong emphasis on customer service. You will be part of the Customer Service team dealing with the day-to-day operation but have a responsibility for all company legal enquiries & processing of relevant documentation.

Main tasks and responsibilities:

  • Action notifications from Clients including liaison with the Tenant on their options & drawing up the necessary documentation as required.
  • Liaise with Solicitors and Homeowners actioning any requests as required & drawing up the necessary documentation when a property changes Freehold Proprietor – deed of variations/deed of surrender.
  • Arranging Maintenance Contracts for sub-contractors
  • Filing documentation with Land Registry
  • To provide an efficient and effective service to customers
  • Update and maintain company software
  • To accurately record and monitor queries on the company database
  • Answer telephone calls and queries professionally, accurately and consistently
  • Monitor, manage and action incoming emails
  • Liaise with customers on the progress of their enquiry
  • Raise jobs sheets, chase up and monitor progress
  • Liaise closely with contractors
  • Reviewing Lease Agreements and Contracts
  • Raise purchase orders
  • Check and process invoices
  • Produce and send letters

Skills, experience and attributes required:

  • At least 2 years experience in a customer service role
  • Handling legal processes and documentation
  • Proficient in using Microsoft products and general IT literacy
  • Committed to providing a high standard of customer care
  • Excellent organisational and time management skills
  • Excellent communication skills, both verbal and written
  • Ability to handle complaints and difficult situations
  • Able to work as part of a team, but also independently


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