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Floss Agency is a dynamic forward thinking employment agency based in Tunbridge Wells. It serves companies and organisations in the South East. Floss’s reputation has been built by offering a personal but professional service that has been established for over 5 decades.
Floss’s success is based on providing quality temporary, contract and permanent staff efficiently.
Urban Street Brand is looking for Ecommerce Customer Service Manager to support and develop their customer experience function, working with the Head of Ecommerce.
The successful individual will be a brand ambassador for Ecommerce by providing personalised support to Streetwear Brand’s customers via all customer touch points including phone, email, live chat, ratings, reviews and customer surveys.
You must have 3 years or more Customer Care Experience with a Retail Fashion or Streetwear Ecommerce Brand and be flexible, resourceful and able to solve problems as they arise in a growing business.
Confidence and experience dealing with ecommerce and retail customer queries / complaint using strong skills gained in a customer services and sales environment. You will be able to manage both inbound and outbound customer services and building customer loyalty within an ecommerce environment.
Highly personable, able to build strong relationships with customers, partners and colleagues, you must also demonstrate good people management skills and have proven experience in managing a Customer Services Team.
The responsibilities include:
If you are interested please email email@example.com quoting reference 21253LR.
Unfortunately, due to the high number of applications currently being received, only shortlisted candidates will be contacted.
This is an excellent opportunity to join a growing business in a support role to senior members of the team. The role will initially be based in Uckfield, East Sussex with relocation to the Sevenoaks Kent area early next year!
The role will involve:
Key skills needed:
Hours of work:
Monday to Friday 0900-1700
On-site parking available.
Important - The successful candidate must be willing to move to the Sevenoaks office next year.