01892 240 845
Welcome
Floss Agency is a dynamic forward thinking employment agency based in Tunbridge Wells. It serves companies and organisations in the South East. Floss’s reputation has been built by offering a personal but professional service that has been established for over 5 decades.
Floss’s success is based on providing quality temporary, contract and permanent staff efficiently.
We are looking for an enthusiastic talented individuals to join a Customer Services Team. We have a number of permanent roles and fixed term contracts available.
You will be the first point of contact for customers and third parties. You will deal with a variety of calls, assessing and answering customer enquiries and responding to requests for information in a professional manner.
As well as an opportunity to work with talented people we offer a competitive salary, life cover, pension scheme into which the company will contribute up to 10% of total earnings and a performance based discretionary bonus scheme.
Knowledge, skills and experience:
- Ideally previous experience in customer service administration
- Excellent telephone manner and customer service skills
- Strong written and oral communication skills
- Good organisation skills and ability to prioritise to meet business deadlines
- Good computer skills
- Strong attention to detail
Hours of work:
35 hours p.w Monday to Friday between the hours of 0830 to 1715 on a rota basis
We are looking for an enthusiastic talented Team Leader to join the Customer Services Team who can champion a culture of professionalism and high standards of customer service. You will have experience of coaching and developing a team of Customer Services Administrators, regularly providing feedback and carrying out one to one meetings. You will also review and update processes and procedures as well as support the Customer Services Manager with assigned project work.
You will be joining a friendly and collaborative team. You will receive individual and team training to develop you into the role as well as support to achieve a Level 3 award in Financial Administration.
As well as an opportunity to work with talented people we offer a competitive salary and benefits.
Knowledge, skills and experience:
- 2 years’ customer service Team Leader experience
- Achieved or willing to undertake a Level 3 award in Financial Administration
- Strong written and oral communication skills
- Experience of motivating, coaching and developing a team
- Good organisation skills and ability to prioritise to meet business deadlines
Hours of Work - 35 per week - Monday to Friday (No evenings or weekends)