07563 559 137

info@flossagency.co.uk

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Welcome

Floss Agency is a dynamic forward thinking employment agency based in Tunbridge Wells. It serves companies and organisations in the South East. Floss’s reputation has been built by offering a personal but professional service that has been established for over 5 decades.

Floss provide quality permanent and contract staff.

"One of my core needs from an agency is to provide me with a first cut for candidates to save me time, Floss achieved this!"
Adam Male : Co-Founder & COO, Urban.co.uk
HR Specialist - P/T
Wadhurst, East Sussex
33K PA pro-rata
Permanent
Overview We have a fantastic opportunity for an HR Specialist to work for a lovely organisation on a part-time basis over 3 full days per week – Monday, Tuesday & Wednesday.You will be supporting the business with all its...

Overview

We have a fantastic opportunity for an HR Specialist to work for a lovely organisation on a part-time basis over 3 full days per week – Monday, Tuesday & Wednesday.You will be supporting the business with all its human resource needs.

The role

Main duties but not limited to:

  • Working closely with an HR Administrator
  • Employee engagement
  • Employee contracts
  • New Starters and Leavers
  • Investigations and disciplinaries
  • Complex case management
  • Employee liaison / grievances
  • Recruitment support
  • Employee administration
  • Attendance / Sickness / Absence management
  • Return to Work
  • Some travel to other sites

Experience

You will have previous experience at HR Adviser / Manager level with great communication skills. Ideally hold a CIPD qualification with strong organisational and people skills.

Customer Service Advisers - Urgently required!
Croydon, Surrey
22,710K PA + 1.5K Annual Performance Bonus - OTE 25.5K first year!
Permanent
This is a fantastic opportunity to join a prestigious organisation and become part of a professional customer service team!On top of the salary there is an annual performance bonus, shift allowances and enhanced overtime rates.The...

This is a fantastic opportunity to join a prestigious organisation and become part of a professional customer service team!

On top of the salary there is an annual performance bonus, shift allowances and enhanced overtime rates.

The role:

  • You will be responsible for managing incoming and outgoing calls to customers and contacts
  • Handling customer queries in supportive and empathetic manner
  • You will be organising and co-ordinating customer assistance
  • Working in line with job deadlines and following procedures
  • Updating customer records accurately

Skills / Experience:

  • Previous experience of providing customer service over the phone in a professional capacity
  • Be enthusiastic, reliable with a passion for delivering a high level of customer service
  • Excellent communication skills both verbal and written with a high level of numeracy and literacy
  • Competent IT and data entry skills with good attention to detail

Hours of work

This role is based on a shift pattern (Monday - Sunday) including Bank Holidays.

Working 35 hours per week with shifts that start as early as 0630 and shifts that finish at midnight.

For any shift that finished at 2300 / 0000 an additional £10-£15 will be paid.

After 6 months there will be the requirement to work overnight shifts for which an additional payment of £55 per night will be paid.

Private healthcare after qualifying period / free motor breakdown assistance / life insurance / eye care vouchers / flu jabs / company contributory pension scheme / 22 days annual leave rising to 25 days with level of service / interest free season ticket loans / discounts off products & service

Please only apply if you are completely flexible on these working hours.

IT Helpdesk Assistant
Tonbridge, Kent
23-25K PA
Permanent
Based in Tonbridge, you will be part of a small IT Team supporting 13 of the company's South Eastern sites with their IT issues.Duties will include:Providing first-line support to over 200 staff within the...

Based in Tonbridge, you will be part of a small IT Team supporting 13 of the company's South Eastern sites with their IT issues.

Duties will include:

  • Providing first-line support to over 200 staff within the group
  • Troubleshooting, maintenance issues and infrastructure support
  • Rolling out software updates to systems and devices
  • Setting up desktops, laptops, pc's and phones
  • Researching and evaluating new technologies
  • Providing admin support and updating reports

Skills / Experience

  • At least 2 years helpdesk experience
  • Have a passion for technology, interested in software & hardware
  • Excellent IT skills, interest in building and repairing pc's
  • Great communication and customer service skills
  • A good level of numeracy and literacy
  • Relevant IT qualifications an advantage

Hours of work are:

Monday to Friday 0830-1730 (hour lunch break daily).

Full Driving Licence essential as there will be some travel to other sites.

Customer Service Co-ordinators - Remote working!
Southampton
19,500K - PA + 1.5K Annual Bonus
Permanent
Are you looking for a brand-new work challenge, would you like to work from home?Commencing in October 2021!We are looking to recruit a number of customer service staff for a leading insurance provider on...

Are you looking for a brand-new work challenge, would you like to work from home?

Commencing in October 2021!

We are looking to recruit a number of customer service staff for a leading insurance provider on a full-time, permanent basis.

These positions will be remote working!

Your main duties will be:

  • Dealing with incoming calls from customers providing help and assistance
  • Providing advice and information regarding product and services
  • Upgrading and amending customer policies
  • Updating and amending customer details
  • Working in line with policy and procedures

Skills / Experience:

  • Previous call handling experience is essential
  • Great customer service skills with a professional phone manner
  • Excellent communication skill both verbally and written
  • Good keyboard skills with a high level of accuracy
  • Reliable and enthusiastic

Hours of Work:

35 hours per week – on a shift pattern 5 days per week

Shifts are between 0800 and 2000 Monday to Saturday e.g., 0800-1600 / 0900-1700 / 1000-1800 / 1100-1900 / 1200-2000.

There will be a requirement to work some Sundays 0900-1700.

If you have what we are looking for please send us you CV ASAP!

Claims Handlers - Remote Working!
Brighton
19,500K - 21,800K PA + 1.5K Annual Bonus
Permanent
Are you a Claims Handler looking for a brand-new work challenge, would you like to work from home? We are looking to recruit a number of claims handlers for a leading insurance provider on a full-time permanent basis. These...

Are you a Claims Handler looking for a brand-new work challenge, would you like to work from home?

We are looking to recruit a number of claims handlers for a leading insurance provider on a full-time permanent basis. These positions will be remote working!

Your main duties will be:

  • To provide a professional and proactive response in assessing claims in line with policy and procedure
  • Handling all incoming and outgoing calls
  • Handle First Notification of Loss (FNOL) calls, entering relevant claims details
  • To monitor and manage claims ensuring all services are provided in a agreed timescales
  • Assessing new claims in accordance with policy terms and conditions
  • Identify and initiate any potential recoveries from 3rd parties
  • Handle any complaints in line with FCA guidelines

Skills / Experience:

  • Previous claims handling experience is essential
  • Excellent customer service and problem-solving skills
  • Strong attention to detail
  • Good communication skills both verbally and written

Hours of Work:

35 hours per week – on a shift pattern 5 days per week

Shifts are between 0800 and 2000 Monday to Saturday e.g., 0800-1600 / 0900-1700 / 1000-1800 / 1100-1900 / 1200-2000.

All equipment provided (PC / Screen / Keyboard & Mouse / Smartphone / Headset)

If you have what we are looking for please send us you CV ASAP!

Claims Handlers - Remote Working!
Bournemouth
19,500K - 21,800K PA + 1.5K Annual Bonus
Permanent
Plus 1.5K Annual Bonus & fantastic benefits.Are you a Claims Handler looking for a brand-new work challenge, would you like to work from home?We are looking to recruit a number of claims handlers for a...

Plus 1.5K Annual Bonus & fantastic benefits.

Are you a Claims Handler looking for a brand-new work challenge, would you like to work from home?

We are looking to recruit a number of claims handlers for a leading insurance provider on a full-time permanent basis. These positions will be remote working!

Your main duties will be:

  • To provide a professional and proactive response in assessing claims in line with policy and procedure
  • Handling all incoming and outgoing calls
  • Handle First Notification of Loss (FNOL) calls, entering relevant claims details
  • To monitor and manage claims ensuring all services are provided in a agreed timescales
  • Assessing new claims in accordance with policy terms and conditions
  • Identify and initiate any potential recoveries from 3rd parties
  • Handle any complaints in line with FCA guidelines

Skills / Experience:

  • Previous claims handling experience is essential
  • Excellent customer service and problem-solving skills
  • Strong attention to detail
  • Good communication skills both verbally and written

Hours of Work:

35 hours per week – on a shift pattern 5 days per week

Shifts are between 0800 and 2000 Monday to Saturday e.g., 0800-1600 / 0900-1700 / 1000-1800 / 1100-1900 / 1200-2000.

All equipment provided (PC / Screen / Keyboard & Mouse / Smartphone / Headset)

Claims Handlers - Remote Working!
Tunbridge Wells
19,500K - 21,800K PA + 1.5K Annual Bonus
Permanent
Plus 1.5K Annual Bonus & fantastic benefits.Are you a Claims Handler looking for a brand-new work challenge, would you like to work from home?We are looking to recruit a number of claims handlers for a...

Plus 1.5K Annual Bonus & fantastic benefits.

Are you a Claims Handler looking for a brand-new work challenge, would you like to work from home?

We are looking to recruit a number of claims handlers for a leading insurance provider on a full-time permanent basis. These positions will be remote working!

Your main duties will be:

  • To provide a professional and proactive response in assessing claims in line with policy and procedure
  • Handling all incoming and outgoing calls
  • Handle First Notification of Loss (FNOL) calls, entering relevant claims details
  • To monitor and manage claims ensuring all services are provided in a agreed timescales
  • Assessing new claims in accordance with policy terms and conditions
  • Identify and initiate any potential recoveries from 3rd parties
  • Handle any complaints in line with FCA guidelines

Skills / Experience:

  • Previous claims handling experience is essential
  • Excellent customer service and problem-solving skills
  • Strong attention to detail
  • Good communication skills both verbally and written

Hours of Work:

35 hours per week – on a shift pattern 5 days per week

Shifts are between 0800 and 2000 Monday to Saturday e.g., 0800-1600 / 0900-1700 / 1000-1800 / 1100-1900 / 1200-2000.

All equipment provided (PC / Screen / Keyboard & Mouse / Smartphone / Headset)

Claims Handlers - Remote Working!
Southampton
19,500K - 21,800K PA + 1.5K Annual Bonus
Permanent
Are you a Claims Handler looking for a brand-new work challenge, would you like to work from home?We are looking to recruit a number of claims handlers for a leading insurance provider on a full-time permanent basis. These...

Are you a Claims Handler looking for a brand-new work challenge, would you like to work from home?

We are looking to recruit a number of claims handlers for a leading insurance provider on a full-time permanent basis. These positions will be remote working!

Your main duties will be:

  • To provide a professional and proactive response in assessing claims in line with policy and procedure
  • Handling all incoming and outgoing calls
  • Handle First Notification of Loss (FNOL) calls, entering relevant claims details
  • To monitor and manage claims ensuring all services are provided in a agreed timescales
  • Assessing new claims in accordance with policy terms and conditions
  • Identify and initiate any potential recoveries from 3rd parties
  • Handle any complaints in line with FCA guidelines

Skills / Experience:

  • Previous claims handling experience is essential
  • Excellent customer service and problem-solving skills
  • Strong attention to detail
  • Good communication skills both verbally and written

Hours of Work:

35 hours per week – on a shift pattern 5 days per week

Shifts are between 0800 and 2000 Monday to Saturday e.g., 0800-1600 / 0900-1700 / 1000-1800 / 1100-1900 / 1200-2000.

Claims Handlers - Remote Working!
Portsmouth
19,500K - 21,800K PA + 1.5K Annual Bonus
Permanent
Plus 1.5K Annual Bonus & fantastic benefits.Are you a Claims Handler looking for a brand-new work challenge, would you like to work from home?We are looking to recruit a number of claims handlers for a...

Plus 1.5K Annual Bonus & fantastic benefits.

Are you a Claims Handler looking for a brand-new work challenge, would you like to work from home?

We are looking to recruit a number of claims handlers for a leading insurance provider on a full-time permanent basis. These positions will be remote working!

Your main duties will be:

  • To provide a professional and proactive response in assessing claims in line with policy and procedure
  • Handling all incoming and outgoing calls
  • Handle First Notification of Loss (FNOL) calls, entering relevant claims details
  • To monitor and manage claims ensuring all services are provided in a agreed timescales
  • Assessing new claims in accordance with policy terms and conditions
  • Identify and initiate any potential recoveries from 3rd parties
  • Handle any complaints in line with FCA guidelines

Skills / Experience:

  • Previous claims handling experience is essential
  • Excellent customer service and problem-solving skills
  • Strong attention to detail
  • Good communication skills both verbally and written

Hours of Work:

35 hours per week – on a shift pattern 5 days per week

Shifts are between 0800 and 2000 Monday to Saturday e.g., 0800-1600 / 0900-1700 / 1000-1800 / 1100-1900 / 1200-2000.

All equipment provided (PC / Screen / Keyboard & Mouse / Smartphone / Headset)

Customer Service Co-ordinators - Remote working!
Chichester
19,500K PA + 1.5K Annual Bonus
Permanent
Are you looking for a brand-new work challenge, would you like to work from home?Commencing in October 2021!We are looking to recruit a number of customer service staff for a leading insurance provider on...

Are you looking for a brand-new work challenge, would you like to work from home?

Commencing in October 2021!

We are looking to recruit a number of customer service staff for a leading insurance provider on a full-time, permanent basis.

These positions will be remote working!

Your main duties will be:

  • Dealing with incoming calls from customers providing help and assistance
  • Providing advice and information regarding product and services
  • Upgrading and amending customer policies
  • Updating and amending customer details
  • Working in line with policy and procedures

Skills / Experience:

  • Previous call handling experience is essential
  • Great customer service skills with a professional phone manner
  • Excellent communication skill both verbally and written
  • Good keyboard skills with a high level of accuracy
  • Reliable and enthusiastic

Hours of Work:

35 hours per week – on a shift pattern 5 days per week

Shifts are between 0800 and 2000 Monday to Saturday e.g., 0800-1600 / 0900-1700 / 1000-1800 / 1100-1900 / 1200-2000.

There will be a requirement to work some Sundays 0900-1700.

All equipment provided (PC / Screen / Keyboard & Mouse / Smartphone / Headset)

If you have what we are looking for please send us you CV ASAP!

Claims Handlers - Remote Working!
Chichester
19,500K - 21,800 PA + 1.5K Annual Bonus
Permanent
Are you a Claims Handler looking for a brand-new work challenge, would you like to work from home?We are looking to recruit a number of claims handlers for a leading insurance provider on a full-time permanent basis. These...

Are you a Claims Handler looking for a brand-new work challenge, would you like to work from home?

We are looking to recruit a number of claims handlers for a leading insurance provider on a full-time permanent basis. These positions will be remote working!

Your main duties will be:

  • To provide a professional and proactive response in assessing claims in line with policy and procedure
  • Handling all incoming and outgoing calls
  • Handle First Notification of Loss (FNOL) calls, entering relevant claims details
  • To monitor and manage claims ensuring all services are provided in a agreed timescales
  • Assessing new claims in accordance with policy terms and conditions
  • Identify and initiate any potential recoveries from 3rd parties
  • Handle any complaints in line with FCA guidelines

Skills / Experience:

  • Previous claims handling experience is essential
  • Excellent customer service and problem-solving skills
  • Strong attention to detail
  • Good communication skills both verbally and written

Hours of Work:

35 hours per week – on a shift pattern 5 days per week

Shifts are between 0800 and 2000 Monday to Saturday e.g., 0800-1600 / 0900-1700 / 1000-1800 / 1100-1900 / 1200-2000.

Claims Handlers - Remote Working!
Poole
19,500K - 21,800K PA + 1.5K Annual Bonus
Permanent
Plus 1.5K Annual Bonus & fantastic benefits.Are you a Claims Handler looking for a brand-new work challenge, would you like to work from home?We are looking to recruit a number of claims handlers for a...

Plus 1.5K Annual Bonus & fantastic benefits.

Are you a Claims Handler looking for a brand-new work challenge, would you like to work from home?

We are looking to recruit a number of claims handlers for a leading insurance provider on a full-time permanent basis. These positions will be remote working!

Your main duties will be:

  • To provide a professional and proactive response in assessing claims in line with policy and procedure
  • Handling all incoming and outgoing calls
  • Handle First Notification of Loss (FNOL) calls, entering relevant claims details
  • To monitor and manage claims ensuring all services are provided in a agreed timescales
  • Assessing new claims in accordance with policy terms and conditions
  • Identify and initiate any potential recoveries from 3rd parties
  • Handle any complaints in line with FCA guidelines

Skills / Experience:

  • Previous claims handling experience is essential
  • Excellent customer service and problem-solving skills
  • Strong attention to detail
  • Good communication skills both verbally and written

Hours of Work:

35 hours per week – on a shift pattern 5 days per week

Shifts are between 0800 and 2000 Monday to Saturday e.g., 0800-1600 / 0900-1700 / 1000-1800 / 1100-1900 / 1200-2000.

All equipment provided (PC / Screen / Keyboard & Mouse / Smartphone / Headset)

Customer Service Assistants
Sevenoaks
20,400K PA + Bonus
Permanent
Plus company bonus and 25 days annual leave to start!Are you currently working in retail or are you in a customer service role already and looking for a new work based challenge?We are currently looking...

Plus company bonus and 25 days annual leave to start!

Are you currently working in retail or are you in a customer service role already and looking for a new work based challenge?

We are currently looking for candidates with great customer service and communication skills to work for a a well established company in the Sevenoaks area.

The role will involve handling incoming calls from customers requiring help and assistance.

You will be providing advice and information to the customer as well as problem solving.

Hours of work are Monday to Friday (no weekends or evenings).

e.g 0800-1630 / 0830-1700 / 0930-1800 early finishes on a Friday 1700!

Own transport desirable due to location.




Claims Handlers - Remote Working!
Bognor Regis
19,500K - 21,500K PA + 1.5K Annual Bonus
Permanent
Are you a Claims Handler looking for a brand-new work challenge, would you like to work from home?We are looking to recruit a number of claims handlers for a leading insurance provider on a full-time permanent basis. These...

Are you a Claims Handler looking for a brand-new work challenge, would you like to work from home?

We are looking to recruit a number of claims handlers for a leading insurance provider on a full-time permanent basis. These positions will be remote working!

Your main duties will be:

  • To provide a professional and proactive response in assessing claims in line with policy and procedure
  • Handling all incoming and outgoing calls
  • Handle First Notification of Loss (FNOL) calls, entering relevant claims details
  • To monitor and manage claims ensuring all services are provided in a agreed timescales
  • Assessing new claims in accordance with policy terms and conditions
  • Identify and initiate any potential recoveries from 3rd parties
  • Handle any complaints in line with FCA guidelines

Skills / Experience:

  • Previous claims handling experience is essential
  • Excellent customer service and problem-solving skills
  • Strong attention to detail
  • Good communication skills both verbally and written

Hours of Work:

35 hours per week – on a shift pattern 5 days per week

Shifts are between 0800 and 2000 Monday to Saturday e.g., 0800-1600 / 0900-1700 / 1000-1800 / 1100-1900 / 1200-2000.

Head Chef
Rural Tunbridge Wells
35K PA
Permanent
We are looking for a Head Chef for a very well established character public house on the outskirts of Tunbridge Wells.Interested candidates will need to have their own transport.Workdays are initially going to be Wednesday to...

We are looking for a Head Chef for a very well established character public house on the outskirts of Tunbridge Wells.

Interested candidates will need to have their own transport.

Workdays are initially going to be Wednesday to Sunday.

You will be responsible for preparing the pub menu with your team.

If you enjoy cooking good old pub grub then this may be the role for you?

This is a permanent full-time position, working for a friendly, family run business.


Chef de Partie
Tonbridge Rural
24K-30K PA
Permanent
This is a full-time permanent position working for a family run public house and wedding / events venue on the outskirts of Tonbridge.The position would suit a strong Commis Chef looking for the next step in their career or an experienced Chef...

This is a full-time permanent position working for a family run public house and wedding / events venue on the outskirts of Tonbridge.

The position would suit a strong Commis Chef looking for the next step in their career or an experienced Chef de Partie looking for a change and for a future promotion.

Experience in a gastro style pub or similar is required, however previous experience in serving food for weddings is not essential.

Own transport needed.

4-5 days per week.

Kitchen Assistant
Tonbridge Rural
£9.00 per hour to start
Permanent
An independent, family run pub and wedding venue and are looking for a Kitchen Assistant to strengthen the kitchen team This may be a part time or full time, permanent position over 3, 4 or 5 day per week. Duties will include washing up...

An independent, family run pub and wedding venue and are looking for a Kitchen Assistant to strengthen the kitchen team

This may be a part time or full time, permanent position over 3, 4 or 5 day per week.

Duties will include washing up of kitchen equipment, care of crockery & cutlery, vegetable preparation and cleaning.

The venue is closed on a Monday and Tuesday.

Shifts will be up to 8 hours.

The earliest start will be 10am and latest finish 10pm.

Own transport is essential.


Logistics Co-ordinator
Tunbridge Wells
20K PA Pro rata
3 Month fixed term contract
Immediate start!This a key role that effects the customers experience!What will you do? Maintain uninterrupted shipping, proactively identifying risk due to few or unreliable suppliersManage our...

Immediate start!

This a key role that effects the customers experience!

What will you do?

  • Maintain uninterrupted shipping, proactively identifying risk due to few or unreliable suppliers
  • Manage our shipping carriers and the end-to-end receipt and distribution of all goods
  • Supporting Sales with pricing and quotes, including for non-routine deliveries and air or sea freight
  • Post-Sales management, including dispatching and tracking deliveries

Skills that will help your application:

  • Experience of navigating Logistics turbulence caused by Covid and Brexit
  • Knowledge of commercial codes and incoterms
  • Experience of different carriers and same day couriers and contacts on which to draw
  • An exceptional eye for detail and quality control
  • A strong work ethic with an ability to thrive under pressure

Hours of work

Monday to Friday 0830 to 1730 (hour for lunch daily)

Free on-site parking

Legal Secretary
Tunbridge Wells
22K-26KPA
Permanent
We are looking for an experienced Legal Secretary to join a professional Residential Team.This will be a full-time permanent position working Monday to Friday.Your main duties will include:To ensure the smooth flow of...

We are looking for an experienced Legal Secretary to join a professional Residential Team.

This will be a full-time permanent position working Monday to Friday.

Your main duties will include:

  • To ensure the smooth flow of documents and correspondence in and out of the Department.
  • To type legal documents either from hand-written notes or by transcribing digital dictation.
  • Scan, email and fax correspondence and documents as required. Undertake file management including opening and closing files and filing all relevant documents.
  • Answer the telephone, routine calls and taking new enquiries and messages.
  • Manage the Fee Earners diary, organising internal and external meetings.
  • Undertake on-line searches, general typing including completion statements, searches, land registry forms etc.
  • It is expected that, in accordance with business needs, you will provide support to other secretaries in your department or across the firm by picking up work or covering at times when your work load is light or your usual fee earner is away

Interested candidates will have the following:

  • Previous / current residential property experience
  • Fast, accurate typing speed with great attention to detail
  • Be a confident user of MS Word, MS Excel & PowerPoint
  • Experience of using a practice management system
  • Be a great team worker able to use own initiative

If you have all the skills and motivation we need, we would love to hear from you!

Excellent benefits.

Customer Service Administrator
Bromley
19K to 23K PA
Permanent
This is a permanent, full time opportunity to work for a professional organisation in central Bromley.The role will involve supporting customers over the phone and via email with their queries and concerns.You will be processing...

This is a permanent, full time opportunity to work for a professional organisation in central Bromley.

The role will involve supporting customers over the phone and via email with their queries and concerns.

You will be processing quotations, updating customer accounts and sending and receiving emails.

Requirements:

Interested candidates will have a high level of numeracy and literacy with excellent written and spoken English.

Have a fantastic telephone manner with a high level of diplomacy and professionalism

Accurate keyboard skills and be confident working with databases

The ability to work well in a team whilst using your own initiative

Hours per week

This is a full time position covering office hours Monday to Friday

Senior Chef
Hawkhurst, East Sussex
28K PA
Permanent
The role:We are looking for a passionate Senior Chef to take over the running of a newly refurbished restaurant in the Hawkhurst area, situated in a stunning countryside location.You will oversee a team of 5 Chefs / Cooks who are...

The role:

We are looking for a passionate Senior Chef to take over the running of a newly refurbished restaurant in the Hawkhurst area, situated in a stunning countryside location.

You will oversee a team of 5 Chefs / Cooks who are producing breakfasts, lunches and afternoon teas from a seasonal menu.

You will be working with the best produce from local suppliers and you will have a passion for quality cooking and a creative ability.

Interested candidates will have at least 2 years experience in a similar position.

Hour of work:

Shifts operate between 0830 and 1700 Monday to Sunday (working 5 days out of 7).

Logistics Co-ordinator
Tunbridge Wells
20K PA
Permanent
Immedidate start!This a key role that effects the customers experience!What will you do?Maintain uninterrupted shipping, proactively identifying risk due to few or unreliable suppliersManage our...

Immedidate start!

This a key role that effects the customers experience!

What will you do?

  • Maintain uninterrupted shipping, proactively identifying risk due to few or unreliable suppliers
  • Manage our shipping carriers and the end-to-end receipt and distribution of all goods
  • Supporting Sales with pricing and quotes, including for non-routine deliveries and air or sea freight
  • Post-Sales management, including dispatching and tracking deliveries

Skills that will help your application:

  • Experience of navigating Logistics turbulence caused by Covid and Brexit
  • Knowledge of commercial codes and incoterms
  • Experience of different carriers and same day couriers and contacts on which to draw
  • An exceptional eye for detail and quality control
  • A strong work ethic with an ability to thrive under pressure

Hours of work

Monday to Friday 0830 to 1730 (hour for lunch daily)

Free on-site parking

Customer Service Co-ordinators - Remote working!
Newcastle
19,500K PA + 1.5K Annual Bonus
Permanent
Are you looking for a brand-new work challenge, would you like to work from home?Commencing in October 2021!We are looking to recruit a number of customer service staff for a leading insurance provider on...

Are you looking for a brand-new work challenge, would you like to work from home?

Commencing in October 2021!

We are looking to recruit a number of customer service staff for a leading insurance provider on a full-time, permanent basis.

These positions will be remote working!

Your main duties will be:

  • Dealing with incoming calls from customers providing help and assistance
  • Providing advice and information regarding product and services
  • Upgrading and amending customer policies
  • Updating and amending customer details
  • Working in line with policy and procedures

Skills / Experience:

  • Previous call handling experience is essential
  • Great customer service skills with a professional phone manner
  • Excellent communication skill both verbally and written
  • Good keyboard skills with a high level of accuracy
  • Reliable and enthusiastic

Hours of Work:

35 hours per week – on a shift pattern 5 days per week

Shifts are between 0800 and 2000 Monday to Saturday e.g., 0800-1600 / 0900-1700 / 1000-1800 / 1100-1900 / 1200-2000.

There will be a requirement to work some Sundays 0900-1700.

If you have what we are looking for please send us you CV ASAP!

Customer Service Co-ordinators - Remote working!
Colchester
19,500K PA + 1.5K Annual Bonus
Are you looking for a brand-new work challenge, would you like to work from home?Commencing in October 2021!We are looking to recruit a number of customer service staff for a leading insurance provider on...

Are you looking for a brand-new work challenge, would you like to work from home?

Commencing in October 2021!

We are looking to recruit a number of customer service staff for a leading insurance provider on a full-time, permanent basis.

These positions will be remote working!

Your main duties will be:

  • Dealing with incoming calls from customers providing help and assistance
  • Providing advice and information regarding product and services
  • Updating and amending customer details
  • Working in line with policy and procedures

Skills / Experience:

  • Fulll training will be provided
  • Previous call handling experience is essential
  • Great customer service skills with a professional phone manner
  • Excellent communication skill both verbally and written
  • Good keyboard skills with a high level of accuracy
  • Reliable and enthusiastic

Hours of Work:

35 hours per week – on a shift pattern 5 days per week

Shifts are between 0800 and 2000 Monday to Saturday e.g., 0800-1600 / 0900-1700 / 1000-1800 / 1100-1900 / 1200-2000.

There will be a requirement to work some Sundays 0900-1700.

All equipment provided (PC / Screen / Keyboard & Mouse / Smartphone / Headset)

If you have what we are looking for please send us you CV AS

Customer Service Co-ordinators - Remote working!
Chelmsford
19,500K PA + 1.5K Annual Bonus
Permanent
Are you looking for a brand-new work challenge, would you like to work from home?Commencing in October 2021!We are looking to recruit a number of customer service staff for a leading insurance provider on...

Are you looking for a brand-new work challenge, would you like to work from home?

Commencing in October 2021!

We are looking to recruit a number of customer service staff for a leading insurance provider on a full-time, permanent basis.

These positions will be remote working!

Your main duties will be:

  • Dealing with incoming calls from customers providing help and assistance
  • Providing advice and information regarding product and services
  • Updating and amending customer details
  • Working in line with policy and procedures

Skills / Experience:

  • Fulll training will be provided
  • Previous call handling experience is essential
  • Great customer service skills with a professional phone manner
  • Excellent communication skill both verbally and written
  • Good keyboard skills with a high level of accuracy
  • Reliable and enthusiastic

Hours of Work:

35 hours per week – on a shift pattern 5 days per week

Shifts are between 0800 and 2000 Monday to Saturday e.g., 0800-1600 / 0900-1700 / 1000-1800 / 1100-1900 / 1200-2000.

There will be a requirement to work some Sundays 0900-1700.

All equipment provided (PC / Screen / Keyboard & Mouse / Smartphone / Headset)

If you have what we are looking for please send us you CV AS

Customer Service Co-ordinators - Remote working!
Chatham
19,500K PA + 1.5K Annual Bonus
Permanent
Are you looking for a brand-new work challenge, would you like to work from home?Commencing in October 2021!We are looking to recruit a number of customer service staff for a leading insurance provider on...

Are you looking for a brand-new work challenge, would you like to work from home?

Commencing in October 2021!

We are looking to recruit a number of customer service staff for a leading insurance provider on a full-time, permanent basis.

These positions will be remote working!

Your main duties will be:

  • Dealing with incoming calls from customers providing help and assistance
  • Providing advice and information regarding product and services
  • Updating and amending customer details
  • Working in line with policy and procedures

Skills / Experience:

  • Fulll training will be provided
  • Previous call handling experience is essential
  • Great customer service skills with a professional phone manner
  • Excellent communication skill both verbally and written
  • Good keyboard skills with a high level of accuracy
  • Reliable and enthusiastic

Hours of Work:

35 hours per week – on a shift pattern 5 days per week

Shifts are between 0800 and 2000 Monday to Saturday e.g., 0800-1600 / 0900-1700 / 1000-1800 / 1100-1900 / 1200-2000.

There will be a requirement to work some Sundays 0900-1700.

All equipment provided (PC / Screen / Keyboard & Mouse / Smartphone / Headset)

If you have what we are looking for please send us you CV AS

Customer Service Co-ordinators - Remote working!
Gillingham
19,500K - 20,500K PA + 1.5K Annual Bonus
Permanent
Are you looking for a brand-new work challenge, would you like to work from home?Commencing in October 2021!We are looking to recruit a number of customer service staff for a leading insurance provider on...

Are you looking for a brand-new work challenge, would you like to work from home?

Commencing in October 2021!

We are looking to recruit a number of customer service staff for a leading insurance provider on a full-time, permanent basis.

These positions will be remote working!

Your main duties will be:

  • Dealing with incoming calls from customers providing help and assistance
  • Providing advice and information regarding product and services
  • Updating and amending customer details
  • Working in line with policy and procedures

Skills / Experience:

  • Fulll training will be provided
  • Previous call handling experience is essential
  • Great customer service skills with a professional phone manner
  • Excellent communication skill both verbally and written
  • Good keyboard skills with a high level of accuracy
  • Reliable and enthusiastic

Hours of Work:

35 hours per week – on a shift pattern 5 days per week

Shifts are between 0800 and 2000 Monday to Saturday e.g., 0800-1600 / 0900-1700 / 1000-1800 / 1100-1900 / 1200-2000.

There will be a requirement to work some Sundays 0900-1700.

All equipment provided (PC / Screen / Keyboard & Mouse / Smartphone / Headset)

If you have what we are looking for please send us you CV AS

Customer Service Advisers
Bromley, Kent
Up to 23K PA + Annual Bonus
Permanent
+ Annual Company BonusThese are full-time permanent positions working Monday to Friday 0830 to 1700.We are looking for enthusiastic candidates with solid customer service and administration skills to join a busy, well established...

+ Annual Company Bonus

These are full-time permanent positions working Monday to Friday 0830 to 1700.

We are looking for enthusiastic candidates with solid customer service and administration skills to join a busy, well established organisation in Bromley.

The role will involve speaking to customers over the phone and helping them with their queries and concerns. Updating accounts, processing payments on the systems and providing general support in the department.

Interested candidates will have a good level of numeracy and literacy, excellent customer service skills and confident IT skills.

Excellent benefits and flexible start and finish times!

(No weekends, evenings or bank holiday working).

On-Line Chat Advisers OTE 25K PA
Westerham, Sevenoaks
20,400K PA - OTE up to 25K PA
Permanent
We are looking for highly motivated customer service staff for a well established business in the Westerham, Sevenoaks area.The role will involve liaising with domestic and commercial clients and suppliers via on-line chat, dealing with new...

We are looking for highly motivated customer service staff for a well established business in the Westerham, Sevenoaks area.

The role will involve liaising with domestic and commercial clients and suppliers via on-line chat, dealing with new sales enquires and providing advice and information regarding products and services.

The ideal candidates will have excellent communication skills, both verbally and written with great attention to detail.

Previous customer service experience on-line or telephone based is desirable although full training is provided.

Hours of work are Monday to Friday (no evenings, weekends or bank holidays working).

Benefits include: 25 days paid annual leave plus all bank holidays off, company bonus up to £300 per month, onsite care parking, employee assistance scheme and a company contributory pension scheme!

Please send us your CV for immediate attention.

Chef
Pembury, Kent
£12-£14 per hour plus bonus!
Permanent
We are looking for an experience Cook / Chef for a well established organisation on Pembury, near Tunbridge Wells.General responsibilities of the chef position include:To prepare nutritional food to a high standard,...

We are looking for an experience Cook / Chef for a well established organisation on Pembury, near Tunbridge Wells.

General responsibilities of the chef position include:

  • To prepare nutritional food to a high standard, taking special dietary needs into account
  • Observance of Health & Safety requirements with particular regard to maintain a high standard of hygiene at all times in accordance with the appropriate Food Hygiene Regulations using the “Safer Food Better Business Manual”
  • To monitor stock control
  • To order fresh food and supplies from Preferred Suppliers
  • To ensure that Supplier’s prices remain competitive
  • To account for all monies spent and to obtain receipts for all expenditures

Chef Personal Attributes:

  • Flexible
  • Able of work under stress
  • Calm and even disposition
  • Able to delegate
  • Observant
  • Imaginative
  • Practical

Chef Skills Requirements:

  • City & Guilds catering qualification or equivalent
  • Basic food hygiene qualification
  • Knowledge of environmental health regulations

Hours of Work

Working 5 days out of 7 (Monday to Sunday)

Shifts: Days

Warehouse Operatives
Tunbridge Wells
20K-25K
Permanent and Contract
We are looking for a number of Warehouse Operatives to work in Tunbridge Wells on both a permanent and fixed term contractual basis.The roles are day-shifts!On-site parking.Don't delay, send your CV in straight away for...

We are looking for a number of Warehouse Operatives to work in Tunbridge Wells on both a permanent and fixed term contractual basis.

The roles are day-shifts!

On-site parking.

Don't delay, send your CV in straight away for consideration.




Customer Service Co-ordinators - Remote working!
London
19,500K PA + 1.5K Annual Bonus
Permanent
Plus 1.5K Annual Bonus & fantastic benefits.Are you looking for a brand-new work challenge, would you like to work from home?Commencing in October 2021!We are looking to recruit a...

Plus 1.5K Annual Bonus & fantastic benefits.

Are you looking for a brand-new work challenge, would you like to work from home?

Commencing in October 2021!

We are looking to recruit a number of customer service staff for a leading insurance provider on a full-time, permanent basis.

These positions will be remote working!

Your main duties will be:

  • Dealing with incoming calls from customers providing help and assistance
  • Providing advice and information regarding product and services
  • Upgrading and amending customer policies
  • Updating and amending customer details
  • Working in line with policy and procedures

Skills / Experience:

  • Previous call handling experience is essential
  • Great customer service skills with a professional phone manner
  • Excellent communication skill both verbally and written
  • Good keyboard skills with a high level of accuracy
  • Reliable and enthusiastic

Hours of Work:

35 hours per week – on a shift pattern 5 days per week

Shifts are between 0800 and 2000 Monday to Saturday e.g., 0800-1600 / 0900-1700 / 1000-1800 / 1100-1900 / 1200-2000.

There will be a requirement to work some Sundays 0900-1700.

All equipment provided (PC / Screen / Keyboard & Mouse / Smartphone / Headset)

If you have what we are looking for please send us you CV ASAP!

Claims Handlers - Remote Working!
London
19,500K - 21,800K PA + 1.5K Annual Bonus
Permanent
Are you a Claims Handler looking for a brand-new work challenge, would you like to work from home?We are looking to recruit a number of claims handlers for a leading insurance provider on a full-time permanent basis. These...

Are you a Claims Handler looking for a brand-new work challenge, would you like to work from home?

We are looking to recruit a number of claims handlers for a leading insurance provider on a full-time permanent basis. These positions will be remote working!

Your main duties will be:

  • To provide a professional and proactive response in assessing claims in line with policy and procedure
  • Handling all incoming and outgoing calls
  • Handle First Notification of Loss (FNOL) calls, entering relevant claims details
  • To monitor and manage claims ensuring all services are provided in a agreed timescales
  • Assessing new claims in accordance with policy terms and conditions
  • Identify and initiate any potential recoveries from 3rd parties
  • Handle any complaints in line with FCA guidelines

Skills / Experience:

  • Previous claims handling experience is essential
  • Excellent customer service and problem-solving skills
  • Strong attention to detail
  • Good communication skills both verbally and written

Hours of Work:

35 hours per week – on a shift pattern 5 days per week

Shifts are between 0800 and 2000 Monday to Saturday e.g., 0800-1600 / 0900-1700 / 1000-1800 / 1100-1900 / 1200-2000.

Customer Service Co-ordinators - Remote working!
Bromley, Kent
19,500K PA + 1.5K Annual Bonus
Permanent
Are you looking for a brand-new work challenge, would you like to work from home?Commencing in October 2021!We are looking to recruit a number of customer service staff for a leading insurance provider on...

Are you looking for a brand-new work challenge, would you like to work from home?

Commencing in October 2021!

We are looking to recruit a number of customer service staff for a leading insurance provider on a full-time, permanent basis.

These positions will be remote working!

Your main duties will be:

  • Dealing with incoming calls from customers providing help and assistance
  • Providing advice and information regarding product and services
  • Upgrading and amending customer policies
  • Updating and amending customer details
  • Working in line with policy and procedures

Skills / Experience:

  • Previous call handling experience is essential
  • Great customer service skills with a professional phone manner
  • Excellent communication skill both verbally and written
  • Good keyboard skills with a high level of accuracy
  • Reliable and enthusiastic

Hours of Work:

35 hours per week – on a shift pattern 5 days per week

Shifts are between 0800 and 2000 Monday to Saturday e.g., 0800-1600 / 0900-1700 / 1000-1800 / 1100-1900 / 1200-2000.

There will be a requirement to work some Sundays 0900-1700.

If you have what we are looking for please send us you CV ASAP!

Claims Handlers - Remote Working!
Bromley, Kent
19,500K - 21,800K PA + 1.5K Annual Bonus
Permanent
Are you a Claims Handler looking for a brand-new work challenge, would you like to work from home?We are looking to recruit a number of claims handlers for a leading insurance provider on a full-time permanent basis. These...

Are you a Claims Handler looking for a brand-new work challenge, would you like to work from home?

We are looking to recruit a number of claims handlers for a leading insurance provider on a full-time permanent basis. These positions will be remote working!

Your main duties will be:

  • To provide a professional and proactive response in assessing claims in line with policy and procedure
  • Handling all incoming and outgoing calls
  • Handle First Notification of Loss (FNOL) calls, entering relevant claims details
  • To monitor and manage claims ensuring all services are provided in a agreed timescales
  • Assessing new claims in accordance with policy terms and conditions
  • Identify and initiate any potential recoveries from 3rd parties
  • Handle any complaints in line with FCA guidelines

Skills / Experience:

  • Previous claims handling experience is essential
  • Excellent customer service and problem-solving skills
  • Strong attention to detail
  • Good communication skills both verbally and written

Hours of Work:

35 hours per week – on a shift pattern 5 days per week

Shifts are between 0800 and 2000 Monday to Saturday e.g., 0800-1600 / 0900-1700 / 1000-1800 / 1100-1900 / 1200-2000.

Customer Service Team Leader
Croydon - Remote working optional!
29,089K PA + Annual Bonus up to 3.5K
Permanent
Plus additional bonus up to 3.5K annually.This role can also be worked remotely depending on the successful candidates preference! The company are willing to accept applications from within the UK.This is an excellent opportunity to join...

Plus additional bonus up to 3.5K annually.

This role can also be worked remotely depending on the successful candidates preference! The company are willing to accept applications from within the UK.

This is an excellent opportunity to join a successful corporate organisation and assist with the mentoring and leadership of a remote customer service team.

We are looking for an experienced Team Leader ideally from a contact centre background.

You will be supervising your team, offering guidance and support and ensuring that your team are offering a high level of sales and service.

You will monitor work flow, manage and maintain KPI's and assist with customer escalations.

Hours of work are based on a 35 hour week working 5 days out 7 which will include some Saturday and Sunday working. Shifts will vary between the hours of 0800 and 2000 Monday to Saturday and Sundays will be 0900 to 1700.

Part-Time Driver / Chauffeur
Uckfield - Remote
Negotiable
Permanent Part-Time
We are looking for an experienced Driver / Chauffeur for a professional organisation based near Uckfield.The role will involve transporting employees to meetings and social events locally and in and around London.Interested candidates...

We are looking for an experienced Driver / Chauffeur for a professional organisation based near Uckfield.

The role will involve transporting employees to meetings and social events locally and in and around London.

Interested candidates will need to be available to work some unsociable hours but notice given in advance.

Company vehicles / Sat Navs are provided and all insurance requirements are covered by the organisation.

A full clean driving license is essential.



Operations Manager
Biggin Hill, Westerham
Up to 30K PA
Permanent
We have an exciting opportunity for an experienced all-round Operations Manager, to ensure the smooth running of the business. Reporting to the Company Director you will have a varied and interesting role. This will involve supervising a small team,...

We have an exciting opportunity for an experienced all-round Operations Manager, to ensure the smooth running of the business. Reporting to the Company Director you will have a varied and interesting role. This will involve supervising a small team, managing the customer experience, membership, sales, finance and expenditure. Other responsibilities will include assisting with events throughout the year and assisting with site management.

You will work closely with all key department leaders to help promote the organisation.

This is a permanent, full-time position working 5 days per week and some Sundays on a rota basis. Working hours are between 0900 and 1700.

Benefits include: 20 days paid annual leave per year, no bank holiday working, free on-site parking, auto enrolment pension and a great working atmosphere!

The ideal candidate will have previous commercial management experience, gained in the following industries: retail / hospitality / leisure / facilities / customer service.

Customer Service Assistant
Bromley, Kent
18K-20K PA + Bonus and Benefits
Permanent
Permanent office based role.Hours: Monday to Friday 0830 to 1700Benefits: Company bonus scheme plus alternate Fridays off (which does not come out of your annual leave entitlement)!!!!We are looking for an enthusiastic talented...

Permanent office based role.

Hours: Monday to Friday 0830 to 1700

Benefits: Company bonus scheme plus alternate Fridays off (which does not come out of your annual leave entitlement)!!!!

We are looking for an enthusiastic talented individual to join this Customer Services Team. You will be pivotal in the team providing administrative support.. This will include maintaining and updating customer records, distributing correspondence and assistance with payment processing.

You will be joining an established and supportive team of experienced administrators who will help you through your on boarding and you will receive regular training and development.

This is an exciting opportunity for someone looking for their first step into a customer services role or equally someone who enjoys working within a team to provide excellent service to customers.

As well as an opportunity to work with talented people we offer a competitive salary, life cover, pension scheme into which the company will contribute up to 7% of total earnings and a performance based discretionary bonus scheme.

Knowledge, skills and experience:

  • Good computer skills
  • Good organisation skills
  • Strong attention to detail
  • Enthusiastic and adaptable
  • Good communication skills
  • Reliable and enjoys working in a busy office and team environment
Customer Service Advisers - Remote working!
Remote Working
21,700K + 1.5K Bonus + shf
Permanent
Customer Service Advisers - Remote Working!We are only able to accept candidates living in the UK.£21,700 PA + £1,500 annual bonus + shift allowances - OTE 25K+ Great BenefitsWe are looking to recruit several experienced...

Customer Service Advisers - Remote Working!

We are only able to accept candidates living in the UK.

£21,700 PA + £1,500 annual bonus + shift allowances - OTE 25K

+ Great Benefits

We are looking to recruit several experienced customer service advisers who have previous experience in a call centre or office environment handling both incoming and outgoing calls.

The position will require you to provide a high level of customer care whilst relaying information to policy holders and business partners.

These are permanent, full time remote roles. Interested candidates will have to have sufficient space at home to work from. Candidates must also have a working land-line as calls will be diverted due to the possibility of a poor mobile reception. A good Wi-Fi signal internet speed essential!

Hours are based on a 35-hour working week on a rota basis which will include some early mornings starts - (0630) and late evening finishes up (2230). You will also be required to cover some weekends. There will be an overnight shift element after 6 months, approx. 3 overnight shifts in a row every 8 weeks, for which an additional £55 per night will be paid.

All equipment is provided / pc / screen etc..

Full training will also be provided.

HR Administrator - full-time or part-time
Wadhurst, East Sussex
full-time salary 23K PA
Permanent
We are looking for a permanent HR Administrator for a lovely organisation in Wadhurst. The role can be offered on a full-time or part-time basis.The role will involve providing HR Administration support to the manager and wider team. This...

We are looking for a permanent HR Administrator for a lovely organisation in Wadhurst. The role can be offered on a full-time or part-time basis.

The role will involve providing HR Administration support to the manager and wider team. This will involve dealing with employee calls and emails, producing contracts, offer letters, new starter and leaver admin as well as arranging interviews and meetings.

The suitable candidate will have a positive and helpful attitude with previous experience carrying out HR Admin support.

We are interested in hearing from candidates looking for part-time or full-time work.

The full time equivalent is 23K PA pro rata.

Warehouse / Stock Assistant
Tunbridge Wells
19,500K PA Pro-rata
6 Month Contract
We are looking for an individual with some previous work experience ideally within a retail or a warehouse to work on a 6-month contractual basis for a well-established business in Tunbridge Wells. The role will involve providing support in the...

We are looking for an individual with some previous work experience ideally within a retail or a warehouse to work on a 6-month contractual basis for a well-established business in Tunbridge Wells.

The role will involve providing support in the warehouse, picking and packing orders, dealing with deliveries, stock management and dealing with customers at the sales counter.

Suitable candidates will have good attention to detail, be numerate and literate and able to work as part of a team.

There will be a potential for the role to become a permanent position.

Hours of work will be on a shift pattern between 0800 and 1730 Monday to Friday. (No weekends or evenings).

Customer Service Administrators
Bromley, Kent
21K to 23K PA + Annual Bonus up to 1,600K
Permanent
+ Annual Company Bonus up to £1,600 plus every other Friday off!These are full-time permanent positions working Monday to Friday 0830 to 1700.We are looking for enthusiastic candidates with solid customer service and administration...

+ Annual Company Bonus up to £1,600 plus every other Friday off!

These are full-time permanent positions working Monday to Friday 0830 to 1700.

We are looking for enthusiastic candidates with solid customer service and administration skills to join a busy, well established organisation in Bromley.

The role will involve speaking to customers over the phone and helping them with their queries and concerns. Updating accounts, processing payments on the systems and providing general support in the department.

Interested candidates will have a good level of numeracy and literacy, excellent customer service skills and confident IT skills.

Excellent perks including; company bonus, alternate Fridays off (without coming out of your annual leave) up to 25 days holiday plus a fantastic company pension scheme.

(No weekends, evenings or bank holiday working).

Claims Recovery Specialist
Croydon - Remote working optional!
22,000K PA + 1K Annual Bonus
Permanent
Full Claims Recovery experience is essential!You will recover paid claims costs where applicable, ensuring opportunities are maximised and target saving are realised. You will communicate with customers, other insurers and third parties, logging...

Full Claims Recovery experience is essential!

You will recover paid claims costs where applicable, ensuring opportunities are maximised and target saving are realised. You will communicate with customers, other insurers and third parties, logging details of conversations and documents onto the claims system. You will take an active role in training claims specialists on recovery methods.

Working within the Customer Experience Hub, you will report to the Customer Claims Manager. You will work as part of a specialist claims team, supporting and guiding in recovery processes.

This is an established corporation and true global player who offer an attractive benefits package that includes discounted insurances, share save scheme, private medical cover and discounts with online and local retailers to name a few!

You will be encouraged and supported to improve your skills and learn new ones with access to a range of online learning tools.

  • Identify and initiate potential recovery opportunities from third parties
  • Monitor all aspects of any recovery opportunity, logging details and incoming payments
  • Conduct regular file reviews to identify any training needs
  • Manage the relationship between claims, sharing knowledge and initiatives

Working 35 hours per week on a rota between 0800 and 1800 - Monday to Friday.

No weekend working.

Claims Fraud and Leakage Specialist
Croydon - Remote working optional!
24,150K PA + 1.5K Annual Bonus
Permanent
To provide a professional and proactive approach in fraud and leakage management, ensuring best practice methods are adhered to at all times. Ensure all activities are carried out in a professional and timely manner with the objective to seek...

To provide a professional and proactive approach in fraud and leakage management, ensuring best practice methods are adhered to at all times.

Ensure all activities are carried out in a professional and timely manner with the objective to seek finalisation and closure of fraud files, identify and resolve leakage points within an appropriate time period and that the business objectives for fraud and leakage are realised.

Actively schedule and conduct operational audits across your area of responsibility, ensuring compliance with company policies and ISO standards.

Ensure all communications with our Business Partners, customers, other insurers or third-parties meet our professional standards at all times.

Engage with others and collaborate to achieve the company vision.

HOURS

Based on 35 hours per week. Monday to Friday. Between the hours of 0800 and 1800 on a shift basis.

  • To proactively manage each referral or identified case, including taking ownership and handling any investigations deemed necessary on the cases, ensuring that the fastest & most effective method of communication is used, where possible making proactive decisions at every opportunity.
  • To monitor all aspects of any investigation by ensuring that all services are provided at the agreed time.
  • Ensuring a diary system is in place to make sure any follow up, reminders or chasers are actioned.
  • Assess any potential fraudulent file in accordance with policy terms and conditions, within specified service levels and in line with department procedures.
  • Conduct scheduled leakage reviews in line with company agreed processes and provide feedback/reports to your manager and the managers of the area you are responsible for .
  • To ensure that the relevant Supervisor/Manager is informed of any service failure or potential problem identified during your analysis.
  • To schedule and conduct operational control reviews across your area, ensuring that the company, Group Policies and ISO standards are being adhered to.
  • Produce highly detailed reports on operational reviews of all findings, good or bad, with a view to share best practice across the business.
  • Work with the operational managers to address any identified shortfalls and manage through to resolution.