07563 559 137
Welcome
Floss Agency is a dynamic forward thinking employment agency based in Tunbridge Wells. It serves companies and organisations in the South East. Floss’s reputation has been built by offering a personal but professional service that has been established for over 5 decades.
Floss provide quality permanent and contract staff.
We are looking to recruit experienced customer service staff for a reputable organisation near Sevenoaks, Kent.
We have roles that are purely call based and roles that are mainly on-line chat based with some telephone and email support.
These are permanent office-based positions offering commission and company bonus.
If you have a passion for providing excellent customer service with great communication skills we would love to hear from you!
Hours of work are between M-F 0800 and 1800 on a shift pattern: 0800-1600 and 0830-1700 and 0930-1800.
(No weekend working / on-site parking / 25 days paid annual leave + bank hols. / up to 50% discount on company products)
Overview:
- To provide practical preparation support within a curriculum area to benefit students learning and teacher efficiency.
- To keep abreast of developments in key areas, to think creatively and constructively to ensure that the job is done in the most effective and time efficient way.
- To review and develop own professional practice to further develop the work of the department in the preparation of practical lessons.
Accountabilities:
- Providing a professional efficient and cost effective support service, with a ‘right first time mentality’ and minimal errors.
- Bring about, monitor and evaluate a support culture that will bring positive benefits to student learning.
- Be responsible for your own professional development and accountable through the school’s performance management system.
- Create, maintain and facilitate effective relationships.
- Undertake training and other learning activities and attend relevant meetings (within contracted hours) as required to ensure own continuing professional development.
- Assist in the preparation and delivery of practicals at all levels.
- Researching, constructing, maintaining and modifying apparatus to provide innovative practical experiences for the students.
- To work as a member of the Science team and provide support for the Science team, communicating effective with teachers and other support staff.
- To prepare materials and resources as requested by subject teachers to enable the delivery of the school curriculum.
- To maintain the Science rooms and equipment to enable the delivery of the curriculum in clean and safe working conditions.
- To attend staff meetings as directed by the subject leader.
- To use ICT to record/administrate work.
- To work with other members of the support team to maintain and monitor stock levels.
- Carry out routine tasks as directed by the subject leader to ensure the effective delivery of the Science curriculum.
- To have a commitment to developing personal skills to ensure professional development is ongoing and meets the aims of the Science department, the students and the school.
Experience / Qualifications:
- An experienced Science Technician
- A relevant Science Degree or equivalent
- Experience of working in a lab
- Experience of supporting students
Hours:
37 hours per week - term time only
Driving licence desirable as there will some travelling to other local sites.
We are looking for an experienced Legal Secretary to join a professional Commercial Property Team.
This will be a full-time permanent position working Monday to Friday.
Your main duties will include:
- To ensure the smooth flow of documents and correspondence in and out of the Department.
- To type legal documents either from hand-written notes or by transcribing digital dictation.
- Scan, email and fax correspondence and documents as required.
- Undertake file management including opening and closing files and filing all relevant documents.
- Photocopying including preparing trial bundles.
- Answer the telephone, routine calls and taking new enquiries and messages.
- Manage the Fee Earners diary, organising internal and external meetings.
- Undertake on-line searches, general typing including completion statements, searches, land registry forms etc.
- It is expected that, in accordance with business needs, you will provide support to other secretaries in your department or across the firm by picking up work or covering at times when your work load is light or your usual fee earner is away
Interested candidates will possess the following:
- Previous / current commercial property experience
- A residential conveyancing background will be considered
- Fast, accurate typing speed with great attention to detail
- Be a confident user of MS Word, MS Excel & MS PowerPoint
- Experienced in using a practice management system
- Be a great team worker able to use own initiative
If you have all the skills and motivation we need, we would love to hear from you!
Excellent benefits.
We are looking for an experienced Legal Secretary to join a professional Commercial Property Team.
This will be a full-time permanent position working Monday to Friday.
Your main duties will include:
- To ensure the smooth flow of documents and correspondence in and out of the Department.
- To type legal documents either from hand-written notes or by transcribing digital dictation.
- Scan, email and fax correspondence and documents as required. Undertake file management including opening and closing files and filing all relevant documents.
- Photocopying including preparing trial bundles.
- Answer the telephone, routine calls and taking new enquiries and messages.
- Manage the Fee Earners diary, organising internal and external meetings.
- Undertake on-line searches, general typing including completion statements, searches, land registry forms etc.
- It is expected that, in accordance with business needs, you will provide support to other secretaries in your department or across the firm by picking up work or covering at times when your work load is light or your usual fee earner is away
Interested candidates will have the following:
- Previous / current commercial property experience
- A residential conveyancing background will be considered
- Fast, accurate typing speed with great attention to detail
- Be a confident user of MS Word, MS Excel & PowerPoint
- Experience of using a practice management system
- Be a great team worker able to use own initiative
If you have all the skills and motivation we need, we would love to hear from you!
Excellent benefits.
Overview
We have a fantastic opportunity for an HR Specialist to work for a lovely organisation on a part-time basis over 3 full days per week – Monday, Tuesday & Wednesday.You will be supporting the business with all its human resource needs.
The role
Main duties but not limited to:
- Working closely with an HR Administrator
- Employee engagement
- Employee contracts
- New Starters and Leavers
- Investigations and disciplinaries
- Complex case management
- Employee liaison / grievances
- Recruitment support
- Employee administration
- Attendance / Sickness / Absence management
- Return to Work
- Some travel to other sites
Experience
You will have previous experience at HR Adviser / Manager level with great communication skills. Ideally hold a CIPD qualification with strong organisational and people skills.
STARTING SEPTEMBER 2021!
Overview
This role is based on the outskirts of Tonbridge, Kent, so your own transport is essential!
Working as part of a small & friendly team, you will carry out customer service and sales support duties.
The Role
- Dealing with customers over the phone and via email
- Dealing with product queries and processing orders
- Organising deliveries in a timely manner
- Dealing with new sales enquiries
- Looking after existing customer accounts
- Updating the database, ensuring that price lists are up to date
- Assisting with the purchase of stock
- Ensuring deadlines are met
- General administrative duties
Experience
- Excellent communication skills both verbally and written
- Telephone / call handling experience is essential
- Order processing experience an advantage
- Good IT skills - MS Word and MS Excel
- Able to priortise your workload and strict deadlines
Hours of Work
0800 to 1500 - Monday / Tuesday / Wednesday / Thursday
Car parking available
Are you looking for a new Team Leader role with a successful, established business?
Look no further - if you have at least 2 years team leading experience then please get in touch!
The Role:
- This is a brand new position created by the business
- Reporting the Customer Service Manager
- Supervising a team of customer service advisers and administrators
- Ensuring that the team are providing a high level of customer service
- Handling escalated and complex customer issues
- Motivating, coaching and developing the team
- Consistently reviewing administrative & quality procedures / practices
- Monitoring departmental targets and procedures
- Ensuring that product knowledge is up to date
Requirements:
- At least 2 years team leader experience within customer service / administration department
- Excellent communication skills both verbally and written
- A great motivator with coaching and mentoring skills
- Confident IT skills
- Strong attention to detail
Hours of work
Monday to Friday - between the hours of 0830 and 1715 on a rota basis.
No evenings / weekends / bank holidays required!
STARTING 9TH OF AUGUST 2021!
This is a fantastic opportunity to join a prestigious organisation and become part of a professional customer service team!
On top of the salary there is an annual performance bonus, shift allowances and enhanced overtime rates.
The role:
- You will be responsible for managing incoming and outgoing calls to customers and contacts
- Handling customer queries in supportive and empathetic manner
- You will be organising and co-ordinating customer assistance
- Working in line with job deadlines and following procedures
- Updating customer records accurately
Skills / Experience:
- Previous experience of providing customer service over the phone in a professional capacity
- Be enthusiastic, reliable with a passion for delivering a high level of customer service
- Excellent communication skills both verbal and written with a high level of numeracy and literacy
- Competent IT and data entry skills with good attention to detail
Hours of work
This role is based on a shift pattern (Monday - Sunday) including Bank Holidays.
Working 35 hours per week with shifts that start as early as 0630 and shifts that finish at midnight.
For any shift that finished at 2300 / 0000 an additional £10-£15 will be paid.
After 6 months there will be the requirement to work overnight shifts for which an additional payment of £55 per night will be paid.
Please only apply if you are completely flexible on these working hours.
We are looking for an experienced Receptionist to join a prestigious organisation in Tunbridge Wells on a 6–9-month maternity contract.
You will be the first point of contact for all visitors and callers to the office.
Duties will include:
- Operating a busy switchboard, dealing with queries and transferring calls
- Managing website queries, emails, voicemails, and call backs
- Keeping the reception area clean, tidy and welcoming
- Dealing with post and general correspondence
- Inputting data onto the computer system
- Helping with the preparation of quotations
- Faxing, photocopying, scanning and printing documents.
- Covid requirements
The ideal candidate:
- Wil have previous / current experience working front of house in a corporate environment
- Excellent telephone manner with good communication skills
- Confident IT skills with accurate keyboard skills
- Good attention to detail
- Be well presented
Hours of Work:
Monday to Friday 0830-1730 (1.25 hrs break per day)
We are looking for an experienced Accounts Assistant for a well established business in Tunbridge Wells.
Working in a busy accounts department your duties will include:
- Monitoring bank accounts and entry postings to ledgers
- Posting client / office banking
- Bank reconciliations
- Bill production
- Transferring time on request
- Bank payment processing (Chaps/BACS)
- Monitoring email ad-hoc accounting requests as required
- Cost transfers between accounts
- File Closing
- Assisting with end of month nominal postings (payroll, expenses, credit cards, etc.)
- Taking credit card payments over the phone when required from clients
- Purchase ledger – Assisting with Invoice posting
- Payroll support (with external payroll company)
Hours of work:
Monday to Friday - 0900-1715
We are looking for a reliable Office Assistant for a well established, corporate company in Tunbridge Wells.
Main Duties:
- Supporting a busy team with all clerical duties
- Data entry, scanning and filing
- Entering information onto Excel spreadsheets
- Providing cover on the main reception / switchboard when needed
- Printing document and reports
- Dealing with incoming post and emails
Skills:
- Good communication skills both verbally & written
- Great attention to detail, a high level of accuracy
- Confident keyboard skills
- A working knowledge of MS Word and MS Excel
- Able to work as part of a team
Hours of Work:
Office hours - Monday to Friday
We are looking for a Legal Secretary for a well established law firm in East Grinstead.
- The role will involve providing full secretarial and admin support to the team
- Answering the phone, dealing with queries, taking messages and fielding calls
- Typing and producing documents, digital dictation
- Using the case management system, Word and Excel
- Diary management and booking meeting rooms
- Updating the database, dealing with emails
- Managing incoming and outgoing post
Skills:
- Previous Commercial / Residential Sec experience
- Great attention to detail
- Strong communication skills
- Able to work as part of a team
Hours of Work:
Monday to Friday 0900-1715
We are looking for a Legal Secretary for a well established law firm in Tunbridge Wells
- The role will involve providing full secretarial and admin support to the team
- Answering the phone, dealing with queries, taking messages and fielding calls
- Typing and producing documents, digital dictation
- Using the case management system, Word and Excel
- Diary management and booking meeting rooms
- Updating the database, dealing with emails
- Managing incoming and outgoing post
Skills:
- Previous Family Legal Sec experience
- Great attention to detail
- Strong communication skills
- Able to work as part of a team
Hours of Work:
Monday to Friday 0900-1715
This will be a great opportunity to join a prestigious organisation in Croydon and become part of a successful team!
The role
- Answer inbound calls within agreed timelines, responding to customer enquiries
- Respond to written customer communications, using both templated and freestyle email communication
- Maintain accurate details of conversations
- Provide advice and information
The person
- Previous call handling experience essential
- A good level of numeracy and literacy
- Accurate keyboard skills
- Excellent communication skills, verbally / written
- Good problem solving skills
Hours
35 hours per week - Monday to Friday (0800-1600 / 0900-1700 / 1000-1800)
We have a great opportunity for an experienced Customer Service Adviser to work for a professional organisation near Orpington.
Working as part of a small, close-knit team your duties will be:
Duties
- To deal with customers and all business contacts in a professional manner
- To handle any complaints / issues raised by customer with a timely resolution
- Managing incoming calls and emails
- Managing your own workload
- Producing correspondence and documents
- Liaising with contractors and assigning to jobs
- Completing monthly reports using Word and Excel
- Providing support to the rest of the team when needed
- Strong customer service experience with ability to develop and maintain relationships with customers.
- Exceptional administration skills
- Proficient in basic computer programs (Word, Excel etc.)
- A good level of numeracy and literacy
- Impeccable communication skills: face to face, telephone and email
- Self-motivated and determined to succeed in all responsibilities
- Calm and immaculate in personal presentation
Hours
Hours of work are M-F 0900-1730.
Onsite parking available.
Based in Tonbridge, you will be part of a small IT Team supporting 13 of the company's South Eastern sites with their IT issues.
Duties will include:
- Providing first-line support to over 200 staff within the group
- Troubleshooting, maintenance issues and infrastructure support
- Rolling out software updates to systems and devices
- Setting up desktops, laptops, pc's and phones
- Researching and evaluating new technologies
- Providing admin support and updating reports
Skills / Experience
- At least 2 years helpdesk experience
- Have a passion for technology, interested in software & hardware
- Excellent IT skills, interest in building and repairing pc's
- Great communication and customer service skills
- A good level of numeracy and literacy
- Relevant IT qualifications an advantage
Hours of work are:
Monday to Friday 0830-1730 (hour lunch break daily).
Full Driving Licence essential as there will be some travel to other sites.
This is a part-time permanent role working Monday to Friday 0900-1300.
Main Duties
- Working as part of a small and friendly team
- Answering the phone and dealing with client queries
- Diary management, arranging internal & external meetings
- Updating the database with client information
- Producing and sending documents and correspondence
- Assisting senior team members as required
Skills / Experience
- Previous admin / office experience essential
- Good organisational ability
- A good working knowledge of MS Word and MS Excel
- Accurate keyboard skills
- Good attention to detail
- Professional phone manner
This role will initially be based near Uckfield but will relocate to Sevenoaks in 6-8 months time.
Interested candidates will need to be able to travel to the Sevenoaks office in the future!
On-site car parking available.
Are you looking for a brand-new work challenge, would you like to work from home?
Commencing in October 2021!
We are looking to recruit a number of customer service staff for a leading insurance provider on a full-time, permanent basis.
These positions will be remote working!
Your main duties will be:
- Dealing with incoming calls from customers providing help and assistance
- Providing advice and information regarding product and services
- Upgrading and amending customer policies
- Updating and amending customer details
- Working in line with policy and procedures
Skills / Experience:
- Previous call handling experience is essential
- Great customer service skills with a professional phone manner
- Excellent communication skill both verbally and written
- Good keyboard skills with a high level of accuracy
- Reliable and enthusiastic
Hours of Work:
35 hours per week – on a shift pattern 5 days per week
Shifts are between 0800 and 2000 Monday to Saturday e.g., 0800-1600 / 0900-1700 / 1000-1800 / 1100-1900 / 1200-2000.
There will be a requirement to work some Sundays 0900-1700.
If you have what we are looking for please send us you CV ASAP!
Are you looking for a brand-new work challenge, would you like to work from home?
Commencing in October 2021!
We are looking to recruit a number of customer service staff for a leading insurance provider on a full-time, permanent basis.
These positions will be remote working!
Your main duties will be:
- Dealing with incoming calls from customers providing help and assistance
- Providing advice and information regarding product and services
- Upgrading and amending customer policies
- Updating and amending customer details
- Working in line with policy and procedures
Skills / Experience:
- Previous call handling experience is essential
- Great customer service skills with a professional phone manner
- Excellent communication skill both verbally and written
- Good keyboard skills with a high level of accuracy
- Reliable and enthusiastic
Hours of Work:
35 hours per week – on a shift pattern 5 days per week
Shifts are between 0800 and 2000 Monday to Saturday e.g., 0800-1600 / 0900-1700 / 1000-1800 / 1100-1900 / 1200-2000.
There will be a requirement to work some Sundays 0900-1700.
If you have what we are looking for please send us you CV ASAP!
Are you looking for a brand-new work challenge, would you like to work from home?
Commencing in October 2021!
We are looking to recruit a number of customer service staff for a leading insurance provider on a full-time, permanent basis.
These positions will be remote working!
Your main duties will be:
- Dealing with incoming calls from customers providing help and assistance
- Providing advice and information regarding product and services
- Upgrading and amending customer policies
- Updating and amending customer details
- Working in line with policy and procedures
Skills / Experience:
- Previous call handling experience is essential
- Great customer service skills with a professional phone manner
- Excellent communication skill both verbally and written
- Good keyboard skills with a high level of accuracy
- Reliable and enthusiastic
Hours of Work:
35 hours per week – on a shift pattern 5 days per week
Shifts are between 0800 and 2000 Monday to Saturday e.g., 0800-1600 / 0900-1700 / 1000-1800 / 1100-1900 / 1200-2000.
There will be a requirement to work some Sundays 0900-1700.
If you have what we are looking for please send us you CV ASAP!
Are you looking for a brand-new work challenge, would you like to work from home?
Commencing in October 2021!
We are looking to recruit a number of customer service staff for a leading insurance provider on a full-time, permanent basis.
These positions will be remote working!
Your main duties will be:
- Dealing with incoming calls from customers providing help and assistance
- Providing advice and information regarding product and services
- Upgrading and amending customer policies
- Updating and amending customer details
- Working in line with policy and procedures
Skills / Experience:
- Previous call handling experience is essential
- Great customer service skills with a professional phone manner
- Excellent communication skill both verbally and written
- Good keyboard skills with a high level of accuracy
- Reliable and enthusiastic
Hours of Work:
35 hours per week – on a shift pattern 5 days per week
Shifts are between 0800 and 2000 Monday to Saturday e.g., 0800-1600 / 0900-1700 / 1000-1800 / 1100-1900 / 1200-2000.
There will be a requirement to work some Sundays 0900-1700.
If you have what we are looking for please send us you CV ASAP!
Are you looking for a brand-new work challenge, would you like to work from home?
Commencing in October 2021!
We are looking to recruit a number of customer service staff for a leading insurance provider on a full-time, permanent basis.
These positions will be remote working!
Your main duties will be:
- Dealing with incoming calls from customers providing help and assistance
- Providing advice and information regarding product and services
- Upgrading and amending customer policies
- Updating and amending customer details
- Working in line with policy and procedures
Skills / Experience:
- Previous call handling experience is essential
- Great customer service skills with a professional phone manner
- Excellent communication skill both verbally and written
- Good keyboard skills with a high level of accuracy
- Reliable and enthusiastic
Hours of Work:
35 hours per week – on a shift pattern 5 days per week
Shifts are between 0800 and 2000 Monday to Saturday e.g., 0800-1600 / 0900-1700 / 1000-1800 / 1100-1900 / 1200-2000.
There will be a requirement to work some Sundays 0900-1700.
If you have what we are looking for please send us you CV ASAP!
Are you looking for a brand-new work challenge, would you like to work from home?
Commencing in October 2021!
We are looking to recruit a number of customer service staff for a leading insurance provider on a full-time, permanent basis.
These positions will be remote working!
Your main duties will be:
- Dealing with incoming calls from customers providing help and assistance
- Providing advice and information regarding product and services
- Upgrading and amending customer policies
- Updating and amending customer details
- Working in line with policy and procedures
Skills / Experience:
- Previous call handling experience is essential
- Great customer service skills with a professional phone manner
- Excellent communication skill both verbally and written
- Good keyboard skills with a high level of accuracy
- Reliable and enthusiastic
Hours of Work:
35 hours per week – on a shift pattern 5 days per week
Shifts are between 0800 and 2000 Monday to Saturday e.g., 0800-1600 / 0900-1700 / 1000-1800 / 1100-1900 / 1200-2000.
There will be a requirement to work some Sundays 0900-1700.
If you have what we are looking for please send us you CV ASAP!
Are you a Claims Handler looking for a brand-new work challenge, would you like to work from home?
We are looking to recruit a number of claims handlers for a leading insurance provider on a full-time permanent basis. These positions will be remote working!
Your main duties will be:
- To provide a professional and proactive response in assessing claims in line with policy and procedure
- Handling all incoming and outgoing calls
- Handle First Notification of Loss (FNOL) calls, entering relevant claims details
- To monitor and manage claims ensuring all services are provided in a agreed timescales
- Assessing new claims in accordance with policy terms and conditions
- Identify and initiate any potential recoveries from 3rd parties
- Handle any complaints in line with FCA guidelines
Skills / Experience:
- Previous claims handling experience is essential
- Excellent customer service and problem-solving skills
- Strong attention to detail
- Good communication skills both verbally and written
Hours of Work:
35 hours per week – on a shift pattern 5 days per week
Shifts are between 0800 and 2000 Monday to Saturday e.g., 0800-1600 / 0900-1700 / 1000-1800 / 1100-1900 / 1200-2000.
Are you a Claims Handler looking for a brand-new work challenge, would you like to work from home?
We are looking to recruit a number of claims handlers for a leading insurance provider on a full-time permanent basis. These positions will be remote working!
Your main duties will be:
- To provide a professional and proactive response in assessing claims in line with policy and procedure
- Handling all incoming and outgoing calls
- Handle First Notification of Loss (FNOL) calls, entering relevant claims details
- To monitor and manage claims ensuring all services are provided in a agreed timescales
- Assessing new claims in accordance with policy terms and conditions
- Identify and initiate any potential recoveries from 3rd parties
- Handle any complaints in line with FCA guidelines
Skills / Experience:
- Previous claims handling experience is essential
- Excellent customer service and problem-solving skills
- Strong attention to detail
- Good communication skills both verbally and written
Hours of Work:
35 hours per week – on a shift pattern 5 days per week
Shifts are between 0800 and 2000 Monday to Saturday e.g., 0800-1600 / 0900-1700 / 1000-1800 / 1100-1900 / 1200-2000.
Are you a Claims Handler looking for a brand-new work challenge, would you like to work from home?
We are looking to recruit a number of claims handlers for a leading insurance provider on a full-time permanent basis. These positions will be remote working!
Your main duties will be:
- To provide a professional and proactive response in assessing claims in line with policy and procedure
- Handling all incoming and outgoing calls
- Handle First Notification of Loss (FNOL) calls, entering relevant claims details
- To monitor and manage claims ensuring all services are provided in a agreed timescales
- Assessing new claims in accordance with policy terms and conditions
- Identify and initiate any potential recoveries from 3rd parties
- Handle any complaints in line with FCA guidelines
Skills / Experience:
- Previous claims handling experience is essential
- Excellent customer service and problem-solving skills
- Strong attention to detail
- Good communication skills both verbally and written
Hours of Work:
35 hours per week – on a shift pattern 5 days per week
Shifts are between 0800 and 2000 Monday to Saturday e.g., 0800-1600 / 0900-1700 / 1000-1800 / 1100-1900 / 1200-2000.
Are you a Claims Handler looking for a brand-new work challenge, would you like to work from home?
We are looking to recruit a number of claims handlers for a leading insurance provider on a full-time permanent basis. These positions will be remote working!
Your main duties will be:
- To provide a professional and proactive response in assessing claims in line with policy and procedure
- Handling all incoming and outgoing calls
- Handle First Notification of Loss (FNOL) calls, entering relevant claims details
- To monitor and manage claims ensuring all services are provided in a agreed timescales
- Assessing new claims in accordance with policy terms and conditions
- Identify and initiate any potential recoveries from 3rd parties
- Handle any complaints in line with FCA guidelines
Skills / Experience:
- Previous claims handling experience is essential
- Excellent customer service and problem-solving skills
- Strong attention to detail
- Good communication skills both verbally and written
Hours of Work:
35 hours per week – on a shift pattern 5 days per week
Shifts are between 0800 and 2000 Monday to Saturday e.g., 0800-1600 / 0900-1700 / 1000-1800 / 1100-1900 / 1200-2000.
Are you a Claims Handler looking for a brand-new work challenge, would you like to work from home?
We are looking to recruit a number of claims handlers for a leading insurance provider on a full-time permanent basis. These positions will be remote working!
Your main duties will be:
- To provide a professional and proactive response in assessing claims in line with policy and procedure
- Handling all incoming and outgoing calls
- Handle First Notification of Loss (FNOL) calls, entering relevant claims details
- To monitor and manage claims ensuring all services are provided in a agreed timescales
- Assessing new claims in accordance with policy terms and conditions
- Identify and initiate any potential recoveries from 3rd parties
- Handle any complaints in line with FCA guidelines
Skills / Experience:
- Previous claims handling experience is essential
- Excellent customer service and problem-solving skills
- Strong attention to detail
- Good communication skills both verbally and written
Hours of Work:
35 hours per week – on a shift pattern 5 days per week
Shifts are between 0800 and 2000 Monday to Saturday e.g., 0800-1600 / 0900-1700 / 1000-1800 / 1100-1900 / 1200-2000.
Are you a Claims Handler looking for a brand-new work challenge, would you like to work from home?
We are looking to recruit a number of claims handlers for a leading insurance provider on a full-time permanent basis. These positions will be remote working!
Your main duties will be:
- To provide a professional and proactive response in assessing claims in line with policy and procedure
- Handling all incoming and outgoing calls
- Handle First Notification of Loss (FNOL) calls, entering relevant claims details
- To monitor and manage claims ensuring all services are provided in a agreed timescales
- Assessing new claims in accordance with policy terms and conditions
- Identify and initiate any potential recoveries from 3rd parties
- Handle any complaints in line with FCA guidelines
Skills / Experience:
- Previous claims handling experience is essential
- Excellent customer service and problem-solving skills
- Strong attention to detail
- Good communication skills both verbally and written
Hours of Work:
35 hours per week – on a shift pattern 5 days per week
Shifts are between 0800 and 2000 Monday to Saturday e.g., 0800-1600 / 0900-1700 / 1000-1800 / 1100-1900 / 1200-2000.