01892 860 909

info@flossagency.co.uk

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Welcome

Floss Agency is a dynamic forward thinking employment agency based in Tunbridge Wells. It serves companies and organisations in the South East. Floss’s reputation has been built by offering a personal but professional service that has been established for over 5 decades.

Floss’s success is based on providing quality temporary, contract and permanent staff efficiently.

“We have a long working relationship with Floss Agency which continues today, and their service has always been excellent."
Karen Woods : Office/HR Administrator, Elements Communications
Temps required
Variable
Variable
Temporary
Temps required! Are you looking for secretarial, administration, catering or kitchen work? Please contact Adrienne on 01892 860909 or at adrienne@flossagency.co.ukVarious hours, good rates of pay!

Temps required! Are you looking for secretarial, administration, catering or kitchen work?


Please contact Adrienne on 01892 860909 or at adrienne@flossagency.co.uk


Various hours, good rates of pay!

Temporay Catering Staff
Tunbridge Wells and Surrounding Areas
6.75 - 7.20
Temporary
Temporary Chef, Waiting and Kitchen staff required. Immediate start, ongoing on a part of full time basis.Chef - You will be creating and cooking meals from scratch, using fresh and locally sourced ingredients. Previous experience is...

Temporary Chef, Waiting and Kitchen staff required. Immediate start, ongoing on a part of full time basis.

Chef - You will be creating and cooking meals from scratch, using fresh and locally sourced ingredients. Previous experience is preferred and your hours will be on a rota basis, but with no split shifts.

Waiting staff - Immediate start. Venues are in and just outside Tunbridge Wells so you will need your own transport. Previous experience is not essential.

Kitchen staff - Immediate start. Venues are in and just outside Tunbridge Wells so you will need your own transport. Previous experience is not essential.

Junior to Senior Medical Writers
Sevenoaks area
£30 - 40,000
Permanent
A boutique Medical Communications Agency has shown real growth and now requires an Associate Medical Writer, Medical Writer and a Senior Medical Writer. The purpose of the role is to write a broad range of communications material for Global...

A boutique Medical Communications Agency has shown real growth and now requires an Associate Medical Writer, Medical Writer and a Senior Medical Writer. The purpose of the role is to write a broad range of communications material for Global Pharmaceutical companies to include training and promotional materials, presentations and posters. You will need to facilitate the completion of these projects from first draft through to final deliverable.


• What is required is a strong ability to structure, write, edit and proofread to ensure accuracy and ensure appropriate referencing of materials
• Your tasks may include the provision of scientific support at congresses/meetings (e.g. slide previews) and other external meetings as well as undertake associated travel as and when required
• You will be responsible for developing a solid understanding of client products and therapy areas, showing ability to assimilate scientific and commercial information, and understand commercial strategy.
• With guidance from your line manager, you will demonstrate ownership of projects and manage your workload effectively and complete projects on time and within budget.
• You will also need to take some responsibility for quality checking and mentoring junior medical writers in the team
• You must have a BSc, MSc, PhD or equivalent qualification with a demonstrated interest in medical writing
• Show an aptitude for writing and have a sound scientific understanding
• You must have proven experience of written communications (e.g. PhD thesis, research papers or have previous experience in pharmaceutical/clinical research)
• A minimum of 2 years’ experience ideally from a medical communications background is preferred.



The company is offering a good remuneration package including a profit related bonus and 5 weeks holiday.

Medical Communications Account Managers
Sevenoaks area
£28 - 34,000
Permanent
This is a fantastic opportunity for both an Account Manager and Senior Account Manager to develop your role within medical communications. Working as part of a client-focused teamYou will be responsible for managing and...

This is a fantastic opportunity for both an Account Manager and Senior Account Manager to develop your role within medical communications.

  • Working as part of a client-focused team
  • You will be responsible for managing and delivering a range of diverse medical education activities to a well-established client base
  • Ensuring all projects are delivered to the highest possible standards, on time and within budget

Skills:

  • A good and effective communicator is required, as well as an organised and lateral thinker who is solutions orientated
  • This position will require a high level of attention to detail
  • Advanced IT Microsoft Office
  • Enthusiastic team player, fast learner
  • Interested in the medical/pharmaceutical industry
  • You will need a solid medical education background
  • Have proven experience in a similar account management role
  • The right candidate must be fully competent in customer services, communicating and influencing, planning, organising and driving results
  • With the ability to inspire others within a team environment
  • A life science degree or equivalent is required

Due to the rural location you will need your own transport and be flexible to travel to Europe and possibly further afield. The company is offering a good remuneration package including a profit related bonus and 5 weeks holiday.

Compliance Assistant
Coulsdon, Surrey
£16,000 per annum
Permanent
A well-established professional services firm is looking to recruit a few Compliance Assistants for newly created opportunities in Surrey.The main duty of the Compliance Assistant is to assist the compliance team with archiving files and general...

A well-established professional services firm is looking to recruit a few Compliance Assistants for newly created opportunities in Surrey.The main duty of the Compliance Assistant is to assist the compliance team with archiving files and general administrative tasks.Responsibilities will be:

  • To ensure that files ready for archiving are prepared following the file checking procedure and are then archived using the company case management system
  • To assist in the physical file audit process, which will involve travelling to other client offices
  • To assist with the administration of the firm’s Lexcel and Conveyancing Quality accreditation schemes
  • To assist in the preparation of reports
  • To maintain lists/schedules and records as required and produce statistics
  • To undertake general administrative and clerical support where necessary
  • To undertake any other task reasonably requested

This position will require you to possess excellent MS Word including Excel and the ideal candidate will have previous experience of working in a professional services firm.This would suit a candidate who can show strong attention to detail with an exceptional ability to organise their daily work load and someone that can show strong written and spoken communication skills.

Chinese Speaking Sales Engineer
Biggin Hill
Up to 25K PA
Permanent
Main duties: New business development / building long-term relationships / deliver technical presentations / providing in-depth training to customers. Job requirements: Fluent in Chinese with good written and spoken English / electrical,...

Main duties: New business development / building long-term relationships / deliver technical presentations / providing in-depth training to customers.

Job requirements: Fluent in Chinese with good written and spoken English / electrical, mechanical and or process engineering background / ONC / HNC degree level / Commercial awareness.

Please note there will be some travel to China so you will need to be prepared to work away from home.

Interested candidates must have their own transport to due to semi-rural location.

Private Client Partner
Tunbridge Wells
£50 - 70,000 + excelllent benefits
Permanent
A well-established law firm who works across the South East and London is looking for a Private Client Solicitor to work at Partner level. This role is pivotal to the firm as the Private Client team represents an important area of our business and one...

A well-established law firm who works across the South East and London is looking for a Private Client Solicitor to work at Partner level. This role is pivotal to the firm as the Private Client team represents an important area of our business and one which is key to the future development of the practice.It has been top ranked in Chambers & Legal 500 for a number of years.

Expansion of this area is an important feature of the firms’ strategy, they are therefore looking to recruit at Partner level to support and grow the team.You will be supported in growing the business and managing your team and will have established private client expertise and of working with high net worth clients.The firm has particular experience working with entrepreneurs and therefore if you have wealth management know-how, enjoy autonomy and the opportunity of perhaps working from home; this opportunity would suit you.

Property Dispute Resolution Solicitor
Tunbridge Wells
£40 - 60,000 + excellent benefits
Permanent
A well-respected law firm who have an excellent reparation in the South East is looking to recruit a 6+ year qualified Solicitor to join the Property Dispute Resolution team. The team is one of the largest outside London and is growing fast who are...

A well-respected law firm who have an excellent reparation in the South East is looking to recruit a 6+ year qualified Solicitor to join the Property Dispute Resolution team. The team is one of the largest outside London and is growing fast who are ranked no 1 in the South East.

The ideal candidate will have good work and client management skills that will fit into a team, delivering a first class service to a diverse range of quality clients.This will include major property investment companies and pension funds, government departments, local authorities, developers, retailers, property insurers, prestigious private residential estates and high net-worth individuals.

Commercial Solicitor
Tunbridge Wells
£50 - 70,000 + excellent Benefits
Permanent
This prestigious law firm are looking for an 8+ year PQE Commercial Contract lawyer.This will require a depth of experience covering procurement, complex contract drafting, negotiation and good experience in relation to managing risk, negotiating...

This prestigious law firm are looking for an 8+ year PQE Commercial Contract lawyer.This will require a depth of experience covering procurement, complex contract drafting, negotiation and good experience in relation to managing risk, negotiating liability and indemnity provisions.

The ideal candidate will have strong client management skills essential to enable an independent (albeit totally supported) lawyer to manage an exciting and diverse workload. Technology, media, intellectual property (IP) and data protection experience is preferred, but not essential given that the team already has a good depth of expertise in these sectors and the team will be on hand to bolster and develop the skills of a willing candidate.

Their client base is an interesting mix of large household corporates named and local authorities, alongside a great portfolio of leading media agencies and technology companies. The team consist of eight non-contentious lawyers, working closely to deliver a first class service to a very loyal and exciting client base. This is a great opportunity to go and join a team that is experiencing a boom period with a loyal and established client base.

Graduate Sales Engineer
Biggin Hill
20-24K PA
Permanent
Overview This is an excellent opportunity for a graduate with an engineering background to join a well-established, award winning company. Role and Responsibility New business development,...

Overview

This is an excellent opportunity for a graduate with an engineering background to join a well-established, award winning company.

Role and Responsibility

  • New business development, meeting required levels of activity and targets
  • Building long term relationships, ensuring best practice and solutions are delivered to the customer
  • Deliver technical presentations and providing in-depth training to our customers
  • Work with other functions within the business to ensure consistent delivery

The Ideal Candidate

  • Ideally, the candidate will have an electrical, mechanical and or process engineering background. ONC, HNC degree level education or other vocational background or a keen interest in this area
  • Excellent communication skills and assertiveness to help influence decisions
  • You must have the ability to work on your own initiative but also as part of a small team working in a multi skilled environment
  • A strong work ethic and a “can do” attitude is essential
  • Positive and enthusiastic
  • Professional appearance and behaviour
  • Proficient IT skills

This is a permanent appointment with excellent future prospects.Benefits include private pension and private medical.

A full UK driving licence is necessary. There will be some travel with this role so all candidates must be prepared to work away.

Private Client Legal Secretary
Guildford, Surrey
£26 - 30,000 depending on exp.
Permanent
An established law firm primarily based in the South East is looking to recruit an experienced Private Client legal secretary who also has experience of Personal Injury. This is to provide support in a wide range of secretarial duties partners and...

An established law firm primarily based in the South East is looking to recruit an experienced Private Client legal secretary who also has experience of Personal Injury. This is to provide support in a wide range of secretarial duties partners and lawyers who cover Wills, Probate and Personal Injury. As a legal secretary you will be expected to use a high degree of self-management and initiative.


Your duties will include diary management, digital dictation and day to day administration tasks. It could also include preparing rooms for meetings and undertaking office management duties such as ordering stationery. This would suit candidates with recent previous legal secretarial experience particularly in Residential Conveyancing, as this will be dealing with high net-worth clients. You must have excellent IT skills in Word and Excel and possess a secretarial qualification. You will need to be able to demonstrate initiative, have the ability to work in a small team and pay strong attention to detail. A well organised secretary who is able to work under pressure and able to work to deadlines, with concise writing skills, spelling, punctuation and proof reading skills would suit this role.


You will need to have completed your ILEX legal secretarial diploma in order to be considered for this role. This would be ideally suited to someone who is looking for more than just a secretarial role as this position will give you scope to get more involved.

Chinese speaking Import / Export Administrator
BIggin Hill
£20,000 per annum
Permanent
This is an exciting opportunity to join a well established organistion based in Biggin Hill Kent as an Import Export Administrator. Duties will include: • To help provide an International service and deliver excellent customer...

This is an exciting opportunity to join a well established organistion based in Biggin Hill Kent as an Import Export Administrator.


Duties will include:


• To help provide an International service and deliver excellent customer service.
• To ensure that all import and export files and documents comply with Customs Procedures.
• Assisting with the raising of invoices and purchase orders.
• Using internal systems including Word and Excel
• Monitoring and scheduling deliveries.
• Dealing with queries and delivering accurate information.
• Maintain an organised work space during busy periods.
• Delivering excellent customer service to all customers over the telephone and via email
• Managing customer queries relating to orders and shipments, providing updates
• Account management


Skills:


• Interested candidates must be fluent in Chinese and English Language
• Have previous experience in an Export Import role
• Have excellent communication skills with good admin and organisational skills
• A good level of numeracy and literacy

E-Commerce Retail Account Manager
West End, London
£40 - 50,000 + bonus
Permanent
A new and exciting concept has arrived for mobile shopping. My client requires experienced Retail Account Managers. You will mainly work towards local retailers and therefore it is an advantage if you have good experience and network in...

A new and exciting concept has arrived for mobile shopping. My client requires experienced Retail Account Managers.

  • You will mainly work towards local retailers and therefore it is an advantage if you have good experience and network in the London retail sector.
  • In this role you will have a strong focus on managing and advising retailers on how to optimise and fully implement this new service.

Responsibilities:

  • Client on-boarding and implementation with particular focus on affiliate network connected retailers, to include uploading and maintenance of retailers products offering the clients’ app
  • Managing relations with affiliate network representatives

Skills:

  • Previous experience in retail/e-commerce with B2B clients
  • Professional relationship building experience and strong network and relevant contacts in the retail industry
  • Strong relevant academic background

Qualities required:

  • Self-motivated with high personal drive with entrepreneurial spirit
  • Fearless, innovative and solution-orientated
  • Ability to work independently and in a team
  • Taking responsibility and ownership and contribute to your own development
  • Technical understanding and interest
  • Outgoing and enjoy building new relationships
E-Commerce Senior Sales Manager
West End, London
£40 - 50,000 + bonus
Permanent
A new and exciting concept has arrived for mobile shopping. My client requires experienced Retail Senior Sales Managers. Responsibilities: You will mainly work towards local retailers and therefore it is an advantage if you have...

A new and exciting concept has arrived for mobile shopping. My client requires experienced Retail Senior Sales Managers.

Responsibilities:

  • You will mainly work towards local retailers and therefore it is an advantage if you have good experience and network in the London retail sector.
  • In this role you will have a strong focus on developing new business opportunities and advise retailers on how to optimise and fully implement this new service.
  • Experience of working successfully with B2B sales where you manage the contact from first contact through meetings, contract implementation and management of existing clients.

Skills:

  • Previous experience in retail/e-commerce with B2B clients
  • Relevant work experience in a digital environment
  • Professional relationship building experience and strong network and relevant contacts in the retail industry
  • Strong relevant academic background

Qualities required:

  • Self-motivated with high personal drive with entrepreneurial spirit
  • Fearless, innovative and solution-orientated
  • Leadership skills and the ability to work independently and in a team
  • Taking responsibility and ownership and contribute to your own development
  • Technical understanding and interest
Experienced Field Printer & Photocopier Engineer
South East & London
£20 - 25,000 + car ++
Permanent
A South East Print management company is looking to expand their business and is in need of a Field print and copier engineer. The company provides print management solutions which includes repairs, sales of printers and photocopiers across London and...

A South East Print management company is looking to expand their business and is in need of a Field print and copier engineer. The company provides print management solutions which includes repairs, sales of printers and photocopiers across London and the South East.

• Relevant experience repairing and servicing laser printers and photocopiers to a high standard at component level
• The more manufacturers and models covered the better
• Network experience including scan to email / folder preferable, but not essential as training provided.
• Full UK driving license.
• This is a full time position reporting to our head office in Kent
• For engineers based further away they operate a drop and collection point for paperwork and parts
• Salaries are reviewed on a regular basis, and staff are rewarded based on their performance and knowledge
• They offer excellent career prospects and training, and the salary is negotiable depending on the candidate’s relevant experience and qualifications


Benefits:
• Mobile phone, laptop, expenses and uniform
• Manufacturer and in-house training provided
• Company Vehicle: Engineers are provided with a company vehicle to use to complete their job and for personal use


Skills:
• Our ideal candidate will have a can-do attitude and a strong focus towards customer service
• They take great pride in their image and appearance to our customers, and rely on our engineers to help promote this professional image
• Ideally this candidate will have good networking skills, but this is not a requirement as successful candidates will receive in-house and manufacturer training
• Additional skills working on plotters, scanners, card As this is a field based position, candidates will need to be self-motivating and able to work on their own, as well as part of a team
• Timekeeping and communication are key for this role
• They promote a team environment that encourages engineers to share knowledge and experience with their colleague
• The candidate must have relevant experience repairing and servicing printers and photocopiers within the last 3 years, and must have a minimum of 3 years’ experience
• They are specifically looking for component level engineers with strong skills in diagnosing faults

Marketing Manager
Biggin Hill, Westerham
Up to 30K PA
Permanent
This position requires the ability to understand highly technical products and convey their benefits to relevant markets in clear, concise language. Duties: Produce, record and edit...

This position requires the ability to understand highly technical products and convey their benefits to relevant markets in clear, concise language.

Duties:

  • Produce, record and edit professional-quality videos for company YouTube channel
  • Develop and implement marketing plans and projects for new and existing products
  • Produce valuable and engaging content for our website and blog that attracts and converts our target groups
  • Drive PR campaigns by developing media relations and writing press releases
  • Manage the production of leaflets, brochures and various print promotional material
  • Organize and maintain company PowerPoint presentations
  • Manage and drive social media presence
  • Trade show/event management
  • Coordinate with web/design agency on website updates and changes and graphic design projects
  • Overseeing the company’s marketing budget

Skills:

  • A relevant industry qualification Degree / Diploma
  • Excellent written and verbal communication
  • Strong analytical and project management skills
  • Background in professional video production and editing essential
  • Ability to communicate to various stakeholders (customers, senior management, sales staff) marketing strategies
  • Familiarity with Adobe Creative Suite
  • Strong creative outlook
  • Must be a team player
  • Strong attention to detail
Calling All Graduate Engineers!
Westerham, Kent
Up to 22K PA + Benefits
Permanent
We are looking to recruit enthusiastic Graduate Engineers with a Mechanical or Electrical background to work for a prestigious Engineering firm based in Westerham, Kent. Suitable candidates will be a recent Graduate with a 2:1, with or without...

We are looking to recruit enthusiastic Graduate Engineers with a Mechanical or Electrical background to work for a prestigious Engineering firm based in Westerham, Kent.

Suitable candidates will be a recent Graduate with a 2:1, with or without some relevant work experience.

Own transport is desirable due to location of the organisation. Candidates will also need to live in the area.

This is a great opportunity to start your career with a supportive and progressive company that offers excellent training and development.

Sous Chef
Tunbridge Wells
£Neg
Permanent/Temp to Perm
Based just outside Tunbridge Wells, my client is looking for a Sous Chef and Chef de Partie to join the kitchen team.This is a country pub within a village location. You will be working alongside the Head Chef delivering a menu that has locally sourced...

Based just outside Tunbridge Wells, my client is looking for a Sous Chef and Chef de Partie to join the kitchen team.This is a country pub within a village location. You will be working alongside the Head Chef delivering a menu that has locally sourced produce, with everything being cooked from fresh.In order to be considered, you will need to be:

  • Experienced Sous Chef or Chef de Partie who has leadership qualities
  • Good academic catering skills
  • Relevant experience within a quality hotel or restaurant
  • Excellent communicator
  • Self-motivated , customer focused individual
  • Able to pay close attention to detail with a structured approach
  • Own transport due to village location
  • Lives locally due to split shifts
  • Must be able to work weekends with time off in lieu during the week.
Temporary Emplotee Relations Advisor
Westerham
£15.50 per hour
Temporary
Our client, based outside Westerham is looking for an Employee Relations Advisor to join their team on a temporary basis.The successful Employee Relations Advisor will be: Advising on redundancy and restructuresAttending disciplinary...

Our client, based outside Westerham is looking for an Employee Relations Advisor to join their team on a temporary basis.

The successful Employee Relations Advisor will be:

Advising on redundancy and restructures
Attending disciplinary hearings
Advising employees and line managers on various issues
Seeing some cases through from beginning to end, and continuing with others

The ideal Employee Relations Advisor will have previous experience in Employee Relations, and a knowledge of TUPE. You will also be up to date on UK legislation.

This position is an immediate start and will last for one month, and could be extended.

Web Designer
Tunbridge Wells
Up to 30K PA
Permanent
This is an excellent opportunity to join a fast growing and dynamic business in Tunbridge Wells working as part of a Web Development and Design Team. Duties include: Creating eye catching and user friendly website designs for a leading leisure...

This is an excellent opportunity to join a fast growing and dynamic business in Tunbridge Wells working as part of a Web Development and Design Team.

Duties include: Creating eye catching and user friendly website designs for a leading leisure company. The ideal candidate will have the ability to create strong and responsive designs for multiple devices utilising the latest trends to design company websites to improve user interaction and conversion rate.

Essential skills will include excellent HTML and CSS skills, creation of wireframes and experience in user journey, analysis and testing. Experience of Word Press and Joomla and advantage.

Hours of work are Monday to Friday.

Excellent benefits on offer.

Mixed Tax Specialist
Tunbridge Wells
£30 - 40,000 per annum
Permanent
Key Job Responsibilities - (Reporting to Tax Director) Personal Tax • Processing of personal tax returns, to include gathering of information, production of tax computations and returns • Checking HMRC computations and...

Key Job Responsibilities - (Reporting to Tax Director)

Personal Tax
• Processing of personal tax returns, to include gathering of information, production
of tax computations and returns
• Checking HMRC computations and assessments
• Online submission of tax returns
• Aiding the tax director with tax investigations
• Inputting payments and other client information on the client database
• Preparing and submitting claims to reduce payments on account
• CGT and IHT computations and planning
• Preparation of dividend vouchers and related company minutes
• Design and implementation of suitable systems to ensure efficient, effective and
timely preparation of all returns
• Checking and amending paye coding notices as appropriate
• Extraction of relevant information from accounts
• Production of income/expense statements for entry on returns
Business tax
• Business tax computations
• Identify disallowable expenditure
• IXBRL tagging
• Preparation and submission of business tax returns
• Checking HMRC assessments
• Preparation of P11D’s, S336 expenses claims and online submission
• Preparation of Car benefit forms
• Preparation, checking & submitting CIS returns
Tax planning & administration
• Communication with clients & HMRC on tax issues, checking assessments, appealing and
dealing with penalties where relevant
• Tax planning
• Day to day liaison with engagement director
• Production of monthly reports on workflow and deadlines, plan, prioritise & control
workload
• Ensure filing deadlines are met
• Ensure work is carried out promptly and efficiently within budgets and deadlines
• Prioritise work – and identify work shortfall or overload periods
• Keeping the IRIS database up to date in respect of job progress.
• Regular tax file reviews
• Design & implementation of systems
Other
• Ad hoc duties assisting directors and managers with due diligence, consultancy and
other work as required
• The above list is not exhaustive but gives an indication of the type of work and
responsibilities of the position

Experience

Ideally candidates will be ATT members but we are also interested in QBE’s.

Hours

Monday to Friday 0900 to 1730

Senior Travel Claims Handler
Croydon
£22,000 + £2,000 annual Bonus and LIfestyle Benefits
Permanent
Actively support with managing daily workload and team performance. Continually seek ways to improve efficiency and quality of service, maintaining a culture which is driven to deliver a level of customer service indicative of the expectation levels of...

Actively support with managing daily workload and team performance. Continually seek ways to improve efficiency and quality of service, maintaining a culture which is driven to deliver a level of customer service indicative of the expectation levels of our clients. Support with coaching and development of the team to improve accuracy, quality and productivity. Provide real time team management support.

Hours

Thirty-Five hours per week. However, due to the nature of this role hours may vary in line with the needs of the business.

Main Duties

  • Communicate with customers and third parties by telephone/email/letter in a clear, concise and professional way
  • Assess new claims in accordance with policy terms and conditions within specified services levels and in line with department procedures
  • Identify and initiate potential recoveries from 3rd parties
  • Handle customer escalations in in a flexible and customer focused manner and refer any unresolved quality issues to the Customer Support team.
  • Provide objective and detailed reports as required to Customer Support
  • Be aware of, and take responsibility for, real time negative customer situations, ensuring that the appropriate levels of management are aware of any high profile or contentious issues.
  • Actively support the management of real time team performance to ensure that required service levels are achieved at all times
  • Support with team resource allocation as required
  • Provide daily coaching and support to our remote teams in addition to the internal team
  • Ensure that all information relevant to the department is effectively communicated to the team
  • Advise the Claims Service Delivery Manager of any additional training needs identified for team members
  • Ensure that quality auditing is completed with the required frequency, in line with company requirements and in specified timeframes
  • Investigate and resolve any claims data discrepancies and report such discrepancies to the Claims Service Delivery ManagerIt is essential that you have a good standard of general education including an English Language and Maths GCSE or equivalent.Further to this you must be able to demonstrate evidence of experience in the following areas:
  • Excellent verbal and written communication skills
  • Experience of working in a Travel Claims environment including call handling duties
  • The ability to recognise and deliver excellent customer service
  • The ability to communicate at all levels
  • Strong coaching/mentoring skills
  • PC Literate, e.g. Word, Excel, Outlook
  • NumerateIt would be adventageous if you had good worldwide geographical knowledge and experience of supervising a teamIt is important that you hold the following personal qualities:
  • Excellent communication skills and ability to empathise when required
  • Proactive, quick thinking, flexible and adaptable to changing situations
  • Goal orientated
  • Sound decision making ability encompassing diplomacy and patience when required.
  • Mature and confident approach to work duties
  • High attention to detail and quality focus
  • Flexible and adaptable to changing situations
  • Team player
  • Ability to prioritise multiple tasks and work under strict timescales/under pressure
  • Self motivated and enthusiastic
  • Strong organisational and interpersonal skills.Occasional travel will be required (training support for our ‘remote working’ teams)
Beauty Therapist
Tunbridge Wells
£7.50 - £10.00 per hour
Permanent
Our client, based in Tunbridge Wells, is a well established Health and Spa club. They are looking to recruit a Beauty Therapist, with an immediate start. This is ideally a full time position, although part time hours will also be considered, working...

Our client, based in Tunbridge Wells, is a well established Health and Spa club. They are looking to recruit a Beauty Therapist, with an immediate start. This is ideally a full time position, although part time hours will also be considered, working in a fast paced environment, and you will be reporting to the Spa Manager.

The successful candidate will have previous experience of massage treatments, an NVQ level 3 in Beauty, and be a team player. The Spa specialises in body work, such as facials, massage and body wraps. They have a holistic approach and your main duties will be:

  • Meet, greet and rebook clients to company standard
    • To carry out beauty treatments to the required standards ensuring the specific time is adhered to, give professional advice to clients, promote available treatments that will benefit their lifestyle, write prescriptions and retail the products used in the treatment – thus providing the client ultimate experience
    • To liaise in a positive and constructive manner with the Spa Manager and Spa Reception on the day’s scheduled treatments, any changes, additions in order to meet the ever changing needs of our clients. Flexibility and co-operation are required
    • To use appropriate conversation with clients
    • To inform Spa Manager of any medical conditions or behaviour from guests that is unusual or cause concern eg skin conditions/bruising
    • To cover the shop floor in between treatments or as designated by Manager on duty
    • To achieve retail targets as set by Spa Manager
    • To comply with standards of appearance and to be dressed in Royale Retreat uniform at all times whilst on duty
    • To ensure all equipment is fully operational and clean and report any defects to maintenance via the Spa Manager at any time of the day
    • To ensure all equipment and utensils are appropriately sterilised
    • To turn off equipment and secure rooms, returning keys and i-pods to Spa Manager
    • To assist in cleaning and tidying the treatment/spa area including laundry runs
    • Help with deliveries/stock control/stock-take
    • To attend all appropriate training courses as required
    • To attend all Staff Meetings
    • To attend Event Evenings
    • To adhere to Health and Safety regulations by using safe work practices
    • To undertake any other reasonable duties as delegated by the Spa Manager
  • You'll be working a 40 hours week, 10am - 7pm, which will include weekends. You will have 2 days off during the week, and one weekend a month.

    PR Account Executive
    Tunbridge Wells
    £16 - 19,000
    Permanent
    A fast growing B2B PR agency is looking to recruit a PR Account Executive to join their expanding team.This would suit a candidate that has some PR experience within an agency or perhaps had editorial experience. What the agency can offer: ...

    A fast growing B2B PR agency is looking to recruit a PR Account Executive to join their expanding team.This would suit a candidate that has some PR experience within an agency or perhaps had editorial experience.

    What the agency can offer:

    • Working with talented, dedicated and experienced individuals
    • Global offices
    • Work on fully integrated campaigns with a mix of global clients
    • Involvement in strategic planning of accounts
    • Be part of a creative team to develop brands globally
    • Social firm

    Core Responsibilities:

    • Identifying feature opportunities, understanding business issues/product requirements, selling in features and drafting copy
    • Writing activity reports/reviews and assisting with new business proposals
    • Writing coherent and factually accurate press releases and copy
    • Participating actively in client meetings
    • Understanding of financial controls on all accounts
    • Able to build relationships with journalists etc.
    • Driving the media relations programme for clients, reacting to media enquiries and proactively looking for opportunities, working alongside managers/junior executives
    • Creating accurately written communications
    • Assist with content creation for Social media channels


    Senior PR Account Executive
    Tunbridge Wells
    £20 - 25,000
    Permanent
    A global PR agency is looking to recruit a Senior PR Account Executive. This would suit a candidate with PR agency experience and or editorial experience. Core Responsibilities: • Identifying feature opportunities, understanding...

    A global PR agency is looking to recruit a Senior PR Account Executive. This would suit a candidate with PR agency experience and or editorial experience.

    Core Responsibilities:
    • Identifying feature opportunities, understanding business issues/product requirements, selling in features and drafting copy
    • Writing activity reports/reviews and assisting with new business proposals
    • Writing coherent and factually accurate press releases and copy
    • Participating actively in client meetings
    • Understanding of financial controls on all accounts
    • Able to build relationships with journalists etc.
    • Driving the media relations programme for clients, reacting to media enquiries and proactively looking for opportunities, working alongside managers/junior executives
    • Creating accurately written communications
    • Assist with content creation for Social media channels

    You will be working with:
    • Talented, dedicated and experienced individuals
    • Work on fully integrated campaigns with a mix of global clients
    • Involvement in strategic planning of accounts
    • Be part of a creative team to develop brands globally
    Property Law Assistant
    Brighton, East Sussex
    £18 - 23,000 depending on exp.
    Permanent
    A well-established law firm is looking to recruit a Property Law Assistant/Secretary. This is to assist fee earners with their caseloads, whilst practicing the highest code of professional conduct and customer service. This will include, but will not...

    A well-established law firm is looking to recruit a Property Law Assistant/Secretary. This is to assist fee earners with their caseloads, whilst practicing the highest code of professional conduct and customer service. This will include, but will not be limited to providing a wide range of secretarial and administrative duties. As a legal secretary you will be expected to use a high degree of self-management and initiative.

    Your duties will include:
    • Diary management
    • Digital dictation and day to day administration tasks
    • Covering reception duties on a rota basis shared amongst the admin staff.

    This would suit candidates with recent previous Residential Conveyancing legal secretarial or legal executive or legal administration experience. You must have:

    • Excellent IT skills in Word and Excel
    • Able to demonstrate initiative and have the ability to work in a small team
    • Strong attention to detail
    • Ability to work to deadlines
    • Self-motivated
    • Excellent Communication skills, both verbal and written

    It is essential that you possess an ILEX legal secretarial diploma.

    Property Law Assistant
    South West London
    £18 - 25,000 depending on exp.
    Permament
    A well-established law firm is looking to recruit a Property Law Assistant/Secretary. This is to assist fee earners with their caseloads, whilst practising the highest code of professional conduct and customer service. This will include, but will not...

    A well-established law firm is looking to recruit a Property Law Assistant/Secretary. This is to assist fee earners with their caseloads, whilst practising the highest code of professional conduct and customer service. This will include, but will not be limited to providing a wide range of secretarial and administrative duties. As a legal secretary you will be expected to use a high degree of self-management and initiative.

    Your duties will include:
    • Diary management
    • Digital dictation and day to day administration tasks
    • Covering reception duties on a rota basis shared amongst the admin staff.

    This would suit candidates with recent previous Residential Conveyancing legal secretarial or legal executive or legal administration experience. You must have:

    • Excellent IT skills in Word and Excel
    • Able to demonstrate initiative and have the ability to work in a small team
    • Strong attention to detail
    • Ability to work to deadlines
    • Self-motivated
    • Excellent Communication skills, both verbal and written

    It is essential that you possess an ILEX legal secretarial diploma. Salary is dependent on experience and skill set.

    Family Law Assistant
    Bognor Regis, West Sussex
    £18 - 22,000 depending on exp.
    Permanent
    A well-established law firm is looking to recruit a recently qualified ILEX administrator to work in their newly opened office. This is to assist Fee Earners with their caseloads, whilst practising the highest code of professional conduct and customer...

    A well-established law firm is looking to recruit a recently qualified ILEX administrator to work in their newly opened office. This is to assist Fee Earners with their caseloads, whilst practising the highest code of professional conduct and customer service. You will be supporting a Fee Earner in the Family department looking after child cases. This will include, but will not be limited to providing a wide range of secretarial and administrative duties. As a legal secretary you will be expected to use a high degree of self-management and initiative.

    Your duties will include:

    • Based on reception
    • Covering both administrative and secretarial duties as instructed by Fee Earners

    You must have:

    • Excellent IT skills in Word and Excel
    • Able to demonstrate initiative and have the ability to work in a small team
    • Strong attention to detail
    • Ability to work to deadlines
    • Self-motivated
    • Excellent Communication skills, both verbal and written

    It is essential that you possess an ILEX legal secretarial diploma. Salary is dependent on experience and skill set.

    Personal Injury Legal Secretary
    Brighton, East Sussex
    £20 - 23,000 depending on exp.
    Permanent
    A well-established law firm is looking to recruit an experienced Personal Injury/Clinical Negligence Legal Secretary. This is to assist Fee Earners with their caseloads, whilst practising the highest code of professional conduct and customer service. ...

    A well-established law firm is looking to recruit an experienced Personal Injury/Clinical Negligence Legal Secretary. This is to assist Fee Earners with their caseloads, whilst practising the highest code of professional conduct and customer service. You will be supporting two Partners and one Fee Earner; one of which is the head of department. This will include, but will not be limited to providing a wide range of secretarial and administrative duties. As a legal secretary you will be expected to use a high degree of self-management and initiative.

    Your duties will include:

    • Covering both administrative and secretarial duties as instructed by Fee Earners
    • Cover reception duties on a rota basis with other admin staff
    • Able to work for multiple Fee Earners and Partners and juggle work accordingly

    You must have:

    • Excellent IT skills in Word and Excel
    • Able to demonstrate initiative and have the ability to work in a small team
    • Strong attention to detail
    • Ability to work to deadlines
    • Self-motivated
    • Excellent Communication skills, both verbal and written

    It is essential that you possess an ILEX legal secretarial diploma. Salary is dependent on experience and skill set. An experienced Medical secretary will also be considered.