Welcome

+ Shift Allowance up to £600 PA + Overtime Rates + 1K Annual Bonus

This is a great opportunity to join a leading worldwide organisation as part of a prestigious customer service team.

Duties will include:
• Handling incoming and outgoing telephone calls in a prompt and courteous manner in line with company expectations
• Provide a proactive response to calls for assistance and providing advice and solutions
• To ensure that customers receive the most appropriate service in a timely and cost effective manner
• To ensure that the customer is kept fully appraised of the progress
• To ensure that accurate costing are giving for all cases using available systems
• To liaise with internal and external business contacts
• Work in line with client SLA’s and company standards

Skills / requirements:

• Experience of liaising with customers over the phone in a professional services environment
• Candidates will have excellent verbal and written communication skills
• Have a good level of numeracy and literacy with good keyboard skills
• Educated to GCSE standard
• Be well presented
• Able to commit to shift working

Hours:

Working 35 hours per week 5 days out of 7 (on a rota basis which includes weekends as part of the rota).

Earliest start time 0630
Latest finish time 2300

There will be a requirement to start working overnight shifts after the 6 month probationary period.

This will average 4 overnight shifts in a row approximately every 7/8 weeks. An additional payment of £55.00 per night shift.

Other benefits include: Paid annual leave, lifestyle benefits and enhanced overtime rates.

Do you have excellent service skill and looking to work for a leader in the catering industry? Our client has a wealth of experience in fast food and have built on its success over the years.

They have an excellent management team and well trained staff, you will also get fully trained and get to work alongside the outstanding management team

The ideal candidate will have:

- Polite and well presented

- Confident in working with the public

- Excellent spoken English

- Pro active and positive personality

- Ability to work well under pressure

You will be asked to:

- Serving customers

- Process and collect the orders

- Cooking and preparing food

- Take orders to Customers

- Dealing with money

- Input details onto the till

- Cleaning

The candidate will benefit from:

- Salary up to £10 an hour depending on experience

- Uniform supplied

- Paid holiday

- Opportunity for future career progression in the company

- Free staff meal

- Full training

Please apply now

Do you have experience of planning and delivering digital engagement strategies and want to work for a leading and professional organisation in Tunbridge Wells?

Our client is looking for an enthusiastic and pro active candidate who is passionate about delivering exceptional training and development of a digital strategies?

The ideal candidate will have the following:

- Experience of planning and delivering digital engagement programmes and initiatives

- Experience of training and coaching communities to develop digital literacy skills and abilities.

- Successful delivery of a variable workload in a customer focused environment.

- Detailed knowledge of digital engagement and the impact this can have upon individuals and communities, as well as a wider understanding of national and regional initiatives to increase digital access.

- IT literate; with good working knowledge of Microsoft programmes, the operation and systems of computers, tablets and laptops

- Experience of using social media in business for promotion of events.

The job role will involve:

- To be responsible for empowering residents to increase and improve their digital skills to get online and maximise the benefits of being online

- Work closely with clients, staff and partner organisations to ensure that opportunities are high quality, accessible and lead to sustainable outcomes for residents.

- Ongoing development of innovative ways to promote digital engagement and skills.

- Produce regular detailed reports on the activity and effectiveness of our digital engagement across the organisation, recommending changes where necessary.

- Work closely with colleagues across the organisation to ensure digital programmes complement business priorities, e.g. employability, communications, financial inclusion and welfare reform.

The company offer excellent benefits and rewards, the hours are 9am - 5pm Monday to Friday, they offer shared parking facilities

My client is looking for a Marketing Manager, who has experience in creating and delivering a Marketing and PR strategy in a commercial role.

Our client provides an exceptional service within the leisure industry and have an excellent reputation, the ideal candidate will benefit from an outstanding working environment and company benefits.

The responsibilities will be:

- Strategically plan a rolling 12-month marketing plan for the companies business
goals and to be accountable for the delivery of all activity within the plan.
- To increase brand awareness and inbound enquiries across all of the Corporate brands
- To support the Sales team with their proposal documentation and sales meeting
collateral to support the winning of new business
- Running product launches or brand events – being accountable for delivery of the events and managing any relevant third-party suppliers
- To network and develop relationships with PR contacts and journalists in order to
identify PR opportunities and to increase our exposure
- Measurement of marketing activity results & impact - analysing this data to
establish and improve our return on investment
- To constantly bring fresh ideas to evolve and move forward across all of the
Corporate brands

You will need to show the following:

- Proven experience of creating and delivering Marketing & PR strategy within a
commercial role
- Experience of working across multiple brands and marketing plans simultaneously
- A ‘can do’ approach communicating with key internal stakeholders
- Excellent proof reading and creative writing skills
- Proven experience of working with designers and for delivering strong briefs as well
as sound judgement on the quality and appropriateness of designs for the brand
- Demonstrable experience of undertaking all of the key marketing activities detailed
- Excellent budget management and negotiation skills

Please apply now, this role has become urgent and my client is looking to meet people asap

Call Handler - Tonbridge

Our Tonbridge based client is looking to recruit a number of candidates in their call centre, the right candidate needs to be polite, confident and positive and looking to start a career in a Customer Service capacity. You will get the opportunity to join a busy and growing team and full training will be given at the start of employment and ongoing progression.

Requirements:

- Dealing with incoming calls and passing them to the correct department
- Excellent complaint handling
- Building a rapport with customers on the phone
- Deal with all calls in a professional manor
- Input details onto the company database

You must show the following:

- Passionate about delivering a first class service
- Empathy and understanding
- Confident telephone manor
- PC literate
- Excellent communication and positive personality

Please apply now

Our Tonbridge based client is looking for experienced Claims Handlers to join their busy and growing team. This role is suited to someone who has experience in a customer facing role and looking to progress their career.

Requirements:

- Dealing with incoming calls about complaints and taking it to the resolution
- Excellent complaint handling service
- Building a rapport with customers on the phone
- Deal with all calls/complaints in a professional manor
- Input details onto the company database

You must show the following:

- Passionate about delivering a first class service
- Empathy and understanding
- Confident telephone manor
- PC literate
- Excellent communication and reasoning skills

Please apply now

Our client a leading and proffessional Estate Agency are looking to recruit a Lettings negotiator for their busy office in Tunbridge Wells,

The ideal candidate will have some experience in the industry, but if you've got office/sales experience and looking to start a career within the industry that would also be beneficial.

The ideal candidate will have:

- Excellent Customer Service Skills
- Brilliant telephone manor
- Well spoken and well presented
- Available to start at the beginning of June
- Car with full driving license
- Positive and professional personality

You will be asked to:

- Answer incoming calls and register potential tenants
- Conduct viewings
- Close the offer
- Lettings administration

Please apply now

Our client, based just outside Wadhurst, is looking for a Chef to join their team. The successful Chef will be reporting to the Housekeeping Services Manager, and you will be working in a small and friendly team.

Your main duties will be:

To assist the Head Chef in all duties

Researching and creating new menus, ensuring meals are of a high standard and compliment healthy eating guidelines

Undertake the planning, preparation and cooking of meals, taking into account any special dietary requirements

Take full responsibility for the catering operation in the absence of the Head Chef

Ensure the cost-effective and efficient control of stock, including placing orders for food products and the checking/reconciliation of deliveries. Ensure that waste is minimised.

Supervise assigned catering staff

The ideal Chef will have:

Previous experience in working in a professional kitchen environment

NVQ level 2 or equivalent, or Qualified by Experience in Catering, together with a basic qualification in Food Hygiene

There are no split shifts and the existing shifts are 6.30am - 2.30pm and 9am - 6pm.

Your own transport is required, due to locality, and there is parking on site

Objective of the Role

To lead, motivate and develop a team of Co-ordinators to enable the delivery of a customer centric service which delivers outstanding assistance experiences to customers each and every day.

To create a high performance culture in which employees want to engage with each other and collaborate to achieve the company Vision and Mission.

Hours

This position is based on a 35 hour week on shift basis. However, our business can be unpredictable and there will be times when we need you to work longer. Team Managers may also work on an On Call rota if needed.

Main Responsibilities

Team management and motivation
One to one's and peformance reviews
Staff development
Team meetings
Communication
Call monitoring
Cost effectiveness
Complaint management
Compliance
HR support (Annual leave/ holiday planning / absence management / disciplinary & grievance)

Experience required

Essential

You need to have GCSE’s or their equivalent. Maths and English are required as standard.
You will need to have had some Team Management training in areas such as resource planning, conducting performance reviews etc. as well as having been trained in coaching and/or auditing, objective setting.

Desirable

A’ level or equivalent education.
It would be beneficial if you have already received training in conducting disciplinary meetings and/or absence counselling as well as creating personal development plans.

Marketing Assistant, Tunbridge Wells

Our client a global multi award winning marketing consultancy are looking for a marketing assistant to joint their busy office in Tunbridge Wells.

You will have the opportunity to work with a leading firm that can take your career to the next level with their outstanding experience,presences and knowledge within the industry.

The ideal candidate will have the following:

- Recent relevant experience
- Excellent attention to detail
- Hardworking and passionate
- Strong writing skills
- Degree in Marketing and SEO knowledge would be a benefit but not essential
- Experience with Powerpoint or Apple keynote

You will be asked to:

- Drive brand awareness, delivering marketing, business development and social media plans
- Design marketing collateral, newletters,etc
- Secure new business opportunities, attend networking events and developing relationships
- Organise small scale events such as industry roundtables and networking opportunities
- Run social media channels to enhance audience engagement

You will benefit from:

- Monday to Friday 9am - 5pm (flexible working hours are offered)
- 25 days holiday (birthdays off and a day off per year for a charity initiative of your choice)
- Company Laptop
- Career development, pension scheme, excellent training

Please apply now

This company are looking for an experienced individual to join their expanding Sales team in the Tunbridge Wells area

The ideal candidate will be a confident self-starter who will be able to hit the floor running

Responsibilities for the role include:

Identifying, developing and winning new prospect opportunities through outbound sales activities

Identifying client business solutions and selling the appropriate solution to address client needs

Drive sales and maintain relationships over the phone and through attending meetings

Develop an individual sales plan together with senior management

Following up with inbound leads to qualify & arrange a meeting if appropriate
Traveling in the UK and abroad as necessary

Account managing and developing industry clients from the UK and internationally for our growing portfolio

Achieving and over-achieving on sales performance according to realistic sales objectives
Updating marketing collateral to suit and appeal to client requirements

Creating pitch decks / support material

Attending industry events

Requirements:

As the ideal candidate you will ideally have a demonstrable background in the software/ SaaS, data space, but more important is the right approach and fundamental skill set.

You must have excellent telephone communication skills with the ability to close over the phone, excellent relationship building skills, and an ongoing ability to learn new technology products and services.

A proven track record in selling to senior level business executives.

The ability to develop new business using various tools including social media.

Fluent English with a persuasive, personable, and confident manner both on the phone, face-to-face and in written communications.

Objective of the Role

To provide training support for the rollout of the Global Business Model across Operations.
Design, deliver and co-ordinate development programmes and specific training courses to employees within all Operational areas as directed by the People, Performance and Development Manager, ensuring the highest standards are maintained in line with all company accreditations. Update all training records and complete all associated administration.

Hours
35 hours per week. Hours may vary in line with business needs and due to the nature of this position there may be a requirement to provide training outside of Monday to Friday 9 – 5pm. Some travel may be required in line with business needs.

Main Duties
Source and/or deliver the following as directed by the People, Performance and Development Manager:
Global Business Model training for all Operations areas - ABS and satellite systems
Induction programmes
Career development workshops
One to one coaching
Ad-hoc courses e.g. product, process, systems
Product Knowledge
To be fully aware of all processes and procedures in Operations. To ensure that product knowledge is up to date.
Training & Coaching
Where necessary, introduce appropriate training and coaching techniques that best suit the learning group and have the desired outcome.
Liaise with appropriate management team members to provide training and ongoing support for all employees and implement relevant training solutions as required.
Training Needs Analysis
Through regular liaison with the Operations Management Team, identify individual development areas for all staff with a view to improving and maintaining expected standards of performance.
Conduct learning needs analysis as required by the People, Performance & Development Manager.
Training Records & Literature
Maintain training records of all training or development carried out.
Prepare all documentation for training to be delivered and complete all associated administration.
Report all training and development needs identified for individuals to the People, Performance and Development Manager using course feedback reports, Appraisals, Management requests or other sources available.
Submit training returns, training assessments and performance monitoring reports to the People, Performance and Development Manager.

Respond to customer complaints in an efficient and professional way. By means of investigation and review, ensure that the outcome of any issues is fair and reflects our service expectations whilst balancing operational and commercial reality against the expectations of the customer.

Hours
Thirty-five hours per week, Monday to Friday 08.00 – 18.00. These hours may vary in line with business needs

Log all written and verbal quality issues on to the Respond system and to provide written acknowledgements or immediate responses where applicable
Ensure that relevant information is requested at the point of logging, and that this is monitored, to enable a complete investigation once the issue is allocated.
Manage the investigation and resolution of issues that can be resolved within 5 days, in a timely, impartial and diplomatic way by telephone and in writing.
Effectively analyse information to ensure accurate decisions are reached.
Manage the timely resolution and effective management of issues by use of Respond Tasks and the Respond Diary System.
Handle calls directed to the generic Customer Support telephone number or via the internal hunt group.
Accurately assess the severity of issues and decide on the most appropriate level of goodwill where relevant
Laise with external clients, suppliers and end users, as required.
Escalate issues, where appropriate, to the Customer Support Team Manager with recommendations of action to be taken
Liaise with Regional, Operational and Technical Managers, as required.
Utilise available information and business guidelines to assist in an accurate and appropriate decision making process.
Communicate effectively with colleagues, sharing information and knowledge, to facilitate best practice and effective working relationships
Respond to all complaints efficiently and professionally in accordance with SLAs, and FSA regulation where applicable, ensuring our customers are treated fairly at all times

Evidence of essential experience within the following areas:

Good standard of general education; English and Maths A-C GCSE or equivalent
A proven track record of delivering high standards of customer care in a similar role
Experience of dealing with high level customer complaints
Excellent letter writing skills, telephone manner and attention to detail
Organised with strong administration skills with the ability
Ability to work under pressure and meet strict timescales
PC literate and well versed in using MS Office packages, such as Word
Ability to problem solve autonomously or as part of a team
Self-motivated and flexible, with the ability to adapt to changing requirements

Starting September 2019!!

+ Shift Allowance up to £600 PA + Overtime Rates + 1K Annual Bonus

This is a great opportunity to join a leading worldwide organisation as part of a prestigious customer service team.

Duties will include:
• Handling incoming and outgoing telephone calls in a prompt and courteous manner in line with company expectations
• Provide a proactive response to calls for assistance and providing advice and solutions
• To ensure that customers receive the most appropriate service in a timely and cost effective manner
• To ensure that the customer is kept fully appraised of the progress
• To ensure that accurate costing are giving for all cases using available systems
• To liaise with internal and external business contacts
• Work in line with client SLA’s and company standards

Skills / requirements:

• Experience of liaising with customers over the phone in a professional services environment
• Candidates will have excellent verbal and written communication skills
• Have a good level of numeracy and literacy with good keyboard skills
• Educated to GCSE standard
• Be well presented
• Able to commit to shift working

Hours:

Working 35 hours per week 5 days out of 7 (on a rota basis which includes weekends as part of the rota).

Earliest start time 0630
Latest finish time 2300

There will be a requirement to start working overnight shifts after the 6 month probationary period. This will average 4 overnight shifts in a row approximately every 7/8 weeks. An additional payment of £55.00 per night shift.

Other benefits include: Paid annual leave, lifestyle benefits and enhanced overtime rates.

This is an excellent opportunity to join a professional organisation in Tonbridge as part of a busy client facing team.

Duties

To provide admin support to a team of customer service specialists
Managing the email in-box and distributing the relevant team member
Sort and distribute incoming post to relevant areas
Managing the office door entry system, meeting and greeting guests and visitors
Progressing and updating queries and cases with external contacts
Dealing with some incoming and outgoing phone calls
Liaise with suppliers by phone and email
Scanning documents, filing and photocopying

Skills

Interested candidates will have previous experience in an office environment
Have a good level of numeracy and literacy with good GCSES in Maths and English
Excellent data entry skills with a high level of accuracy
A professional phone manner with good communication skills

Hours of work

Monday to Friday 0830 – 1700 with a lunch break daily

This is an excellent opportunity to join a professional organisation in Tonbridge.

Duties

Assisting in the management of complaints, to monitor open complaints and to ensure they are managed correctly
To allocate a complaint to a Complaint Handler
Managing the Complaints In-box
Logging all new complaints onto the system
Respond to client requests for updates
Assist with the investigations and research of complaints
Sending out letters to customers
Complete management reports
Highlight any irregularities or gaps in products and customer services

Skills

Interested candidates will have excellent communication skills both verbally and written
Have previous customer service / call handling experience
Complaint handling experience is essential
Accurate keyboard skills with a good level of computer literacy
Experience within financial or insurance services desirable

Hours of work

Monday to Friday 0830 – 1700 with a lunch break daily

To lead, motivate and develop your department to enable the delivery of a customer centric service which delivers outstanding assistance experiences to customers each and every day.

To create a high performance culture in which employees want to engage with each other and collaborate to achieve the company Vision and Mission.

This position is based on a 35 hour week 0900-1700. Work days include Monday to Saturday. However, our business can be unpredictable and there will be times when we need you to work longer. There may be a requirement to be on call.

Main Responsibilities:

Manage the daily running of the call centre, including sourcing equipment, effective resource planning and applying call centre strategies.
Monitor volumes and maintain forecasting models to ensure staffing levels are correct. Ensure shift patterns and numbers of employees required to meet demand are realised.
Manage performance by motivating employees and monitoring adherence to their objectives.
Coordinate recruitment and on-boarding of new employees as and when required.
Review the performance of team managers and team members, identifying training needs and planning training sessions.
Complete skill and knowledge needs assessments, performance reviews and cost/benefit analyses.
Coach, motivate and retain employees. Monitor random calls to improve quality, minimise errors and track operative performance.
Coordinate bonus, reward and incentive schemes. Set and meet targets around real time performance of the department, productivity, efficiency and quality.
Ensure all relevant communications and data are updated and recorded.
Communicate company vision, mission strategy and goals so every employee understands his or her role.
Communicate key information and business initiatives by holding regular huddles, team meetings, and floor walking etc and checking understanding.
Liaise and work closely with key stakeholders around the business to gather information and resolve issues.
Positive advocate for change within the organisation actively supporting any project team with the implementation of new clients/products
Ensure that all employees follow the company’s best practices and processes so that the quality and standard of service required is fully realised and consistently achieved.
Maintain up-to-date knowledge of industry developments and involvement in networks.
Develop presentations and talks to motivate and educate team members and to keep them up to date with client and industry trends.
Embed a strong customer service ethos and drive a culture of ownership and continuous improvement within the team. Provide support and guidance when dealing with complex queries and attempt to seek resolution at first point of contact.
Record and report as and when required internally and to clients the departmental statistics and performance levels.
Handle the most complex customer complaints or enquiries.
Produce daily, weekly and monthly MI for the team relating to work and volumes within the specified timeframes.
Review and update procedures and ensure tasks are carried out in line with them.
Embed a culture of professionalism where you and your team adhere to procedural, regulatory & industry requirements including but not limited to GDPR and TCF.

Essential

Educated to A’ level standard or equivalent
A minimum of two years’ experience at Senior Supervisory or Manager level within a blue-chip environment
Advanced knowledge of Excel
Ability to interpret and analyse data
Proven experience of working to results driven deadlines
Attention to detail and desire to provide excellent customer service
Demonstrable understanding of the difference between good and outstanding customer service
Proactive and challenging
Flexible and adaptable to changing situations
Strong problem solving skills
Excellent interpersonal and relationship building skills
Ability to communicate effectively and set clear expectations
Able to lead and coordinate activities between multiple functions.

Desirable

Educated to Degree standard or equivalent

9am to 5pm - Monday to Friday

Working across three Business Units.

Working as part of a busy Accounting team to assist with the business transformation to a new global system (ABS). This varied role will be responsible for reviewing current and new processes end-to-end as well as carrying out User Acceptance Testing for Accounting within the new platform to enable sign-off and go-live. You will also be requested to identify any process improvements working within the new platform and potentially to have input into the new process documents.

To start, this will require working closely with the Accounting team to support existing roles and perform reconciliations and other routine workloads. As a Qualified Accountant you will have strong experience of Financial Accounting and will be reporting to the Head of Accounting and working in close collaboration with other finance teams and the organisational management project team. You will attend meetings, communicate and action tasks raised from these and work across the business in order to deliver a successful transition to the new platform.

Your personal attributes should include confident communication, balance for dealing with changing priorities and deadlines and working actively as part of a dynamic team to achieve a common goal within Accounting for change.