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£22,441K PA - OTE 25.5K (includes bonus + shift allowances)

Overtime available, paid at time and a half on top of OTE!

This is a great opportunity to join a leading worldwide organisation as part of a prestigious customer service team.

Duties will include:
• Handling incoming and outgoing telephone calls in a prompt and courteous manner in line with company expectations
• Provide a proactive response to calls for assistance and providing advice and solutions
• To ensure that customers receive the most appropriate service in a timely and cost effective manner
• To ensure that the customer is kept fully appraised of the progress
• To ensure that accurate costing are giving for all cases using available systems
• To liaise with internal and external business contacts
• Work in line with client SLA’s and company standards

Skills / requirements:

• Experience of liaising with customers over the phone in a professional services environment
• Candidates will have excellent verbal and written communication skills
• Have a good level of numeracy and literacy with good keyboard skills
• Educated to GCSE standard
• Be well presented
• Able to commit to shift working

Hours:

Working 35 hours per week 5 days out of 7 (on a rota basis which includes weekends as part of the rota).

Earliest start time 0630
Latest finish time 2300

There will be a requirement to start working overnight shifts after the 6 month probationary period.

This will average 4 overnight shifts in a row approximately every 7/8 weeks. An additional payment of £55.00 per night shift.

Other benefits include: Paid annual leave, lifestyle benefits and enhanced overtime rates.

We are looking for a number of kitchen porters to work in a busy professional kitchen in the Wadhurst area. Duties will include washing up, loading and unloading the dishwasher and keeping the kitchen tidy.

Various shift available including weekends. Long term work available.

Own transport would be an advantage due to location. Onsite parking available.

No experience necessary but you must be keen to work!

We require temporary workers for a number of different assignments in the local area!

Data Entry / Secretarial / Reception / Customer Services / Kitchen Porters / Bar & Waiting Staff.

Please call Angela for more information on 01892 860909

Angela@flossagency.co.uk

IT Manager

Our client has a new opportunity for a hands-on IT Manager to join their team.

Working closely with the Head of Technology you will problem solve IT issues, ensuring business continuity and be able to strategically recommend new technical solutions to the business.

Responsible for IT support you will take both technical and managerial ownership, including the day to day running, providing support service to staff, ensuring smooth running of phone systems as well as managing a 3rd party help desk function.

The right person must have expert knowledge across Office365, be driven, proactive, methodical, able to support and resolve issues and interact with people at all levels.

Experience working with 3rd party suppliers is necessary.

This will suit someone looking for the next step in their career.

Competitive salary and great benefits available.

If interested, please contact Lisa@flossagency.co.uk

Administrator

Our client, an established and professional business is looking for an administrator to join their team on a part-time basis across 5 days.

Working within the Litigation Support Division this person will be responsible for all day to day administration duties.

Responsibilities include:

• Liaising with clients and other professional bodies.
• Arrange appointments and meetings as required and enter appointment into diary.
• Dealing with all incoming instructions - Log instructions upon receipt, in the daily register, add to system and acknowledge instructions.
• Audio typing of client’s personal injury statements, witness statements, typing emails letters, file note and invoices.
• Chase up for appointments and return of signed statements.
• Arrange overnight accommodation when necessary for field staff.
• Prepare field staff diaries and allocate them with the relevant email files.
• Filing and archiving.
• All general administrator duties
• Assist Division Manager.

The right person will be able to work well in a small team and on your own initiative and demonstrate excellent administration and telephone skills. You must be able to work well under pressure and must be proficient at audio typing.

If interested, please contact Lisa@flossagency.co.uk quoting reference 21240LR.

Unfortunately, due to the high number of applications currently being received, only shortlisted candidates will be contacted.

Overview:

Working for a well established company in Tunbridge Wells, you will be required to ensure the smooth operation of a telephony and response service overnight.

Duties:

• Supervising a small team of call handlers overnight
• Supporting the team to ensure a high standard of work
• Ensuring that all calls are answered promptly and in a courteous manner
• Assist with the logging and management of incoming calls
• Dealing with escalated customer queries
• Maintaining client SLA's
• Producing management reports

Experience / Skills:

• Previous experience of call handling in a customer focused environment
• Experience of supervising individuals / teams
• Excellent communication and problem solving skills

Hours of Work:

2200 - 0800 - 4 nights on / 4 nights off (this will include weekends on a rota basis)

There is the opportunity for this role to become permanent.

First-Line IT Support / Developer

Successful travel business in Tunbridge Wells is looking for a First-Line IT Support / Developer to join their growing team. You will provide telephone and email support to clients and staff on bespoke software, investigating and fixing issues and making functional changes prior to escalation. Therefore the right person will be able to manage own workload, demonstrate good problem solving and communication skills. Proven ability to troubleshoot issues as well as experience of .Net ASP Webforms, C# and Visual Studio and MySQL essential.

Key responsibilities

• Triage support logs / tickets through Teamworks and update clients and staff on progress as necessary
• Troubleshoot problems arising on a day to day basis and fix these issues / broken code
• Convert HTML form designs in to code
• Monitor, assess and report on application performance, determining what action if any should be taken
• Manage existing web applications and set up new clients
• Assist in software releases
• Escalate technical issues when necessary

Essential skills:

• Good understanding of .Net ASP Webforms
• Experience of C# and Visual Studio
• Knowledge of MySQL (including use of My SQL workbench)

Our client offers a competitive salary, company benefits and an outstanding working environment.

If interested please contact Lisa@flossagency.co.uk quoting reference 21248LR.

Unfortunately, due to the high number of applications currently being received, only shortlisted candidates will be contacted.

20 hours per week - afternoons & evenings

We are looking for a part-time Receptionist / Administrator for a nice role in Ticehurst, East Sussex. Working as part of a small team the role will involve meeting and greeting clients at the main reception, managing incoming phone calls and providing admin support to the team. This will include assisting with billing / invoicing, preparing clients files and updating records.

Suitable candidates will have excellent communication skills, the ability to use MS Word and MS Excel with good attention to detail.

Hours of work are based on a 20 hour working week working Monday - Friday 1600-2000.

Free on-site parking available.