Welcome

This is a great opportunity to join a leading worldwide organisation as part of a prestigious customer service team.

Duties will include:
• Handling incoming and outgoing telephone calls in a prompt and courteous manner in line with company expectations
• Provide a proactive response to calls for assistance and providing advice and solutions
• To ensure that customers receive the most appropriate service in a timely and cost effective manner
• To ensure that the customer is kept fully appraised of the progress
• To ensure that accurate costing are giving for all cases using available systems
• To liaise with internal and external business contacts
• Work in line with client SLA’s and company standards

Skills / requirements:

• Experience of liaising with customers over the phone in a professional services environment
• Candidates will have excellent verbal and written communication skills
• Have a good level of numeracy and literacy with good keyboard skills
• Educated to GCSE standard
• Be well presented
• Able to commit to shift working

Hours:

Working 35 hours per week 5 days out of 7 (on a rota basis which includes weekends as part of the rota).

Earliest start time 0630
Latest finish time 2300

There will be a requirement to start working overnight shifts after the 6 month probationary period.

This will average 4 overnight shifts in a row approximately every 7/8 weeks. An additional payment of £55.00 per night shift.

Other benefits include: Paid annual leave, lifestyle benefits and enhanced overtime rates.

Do you have excellent service skill and looking to work for a leader in the catering industry? Our client has a wealth of experience in fast food and have built on its success over the years.

They have an excellent management team and well trained staff, you will also get fully trained and get to work alongside the outstanding management team

The ideal candidate will have:

- Polite and well presented

- Confident in working with the public

- Excellent spoken English

- Pro active and positive personality

- Ability to work well under pressure

You will be asked to:

- Serving customers

- Process and collect the orders

- Cooking and preparing food

- Take orders to Customers

- Dealing with money

- Input details onto the till

- Cleaning

The candidate will benefit from:

- Salary up to £10 an hour depending on experience

- Uniform supplied

- Paid holiday

- Opportunity for future career progression in the company

- Free staff meal

- Full training

Please apply now

Call Handler - Tonbridge

Our Tonbridge based client is looking to recruit a number of candidates in their call centre, the right candidate needs to be polite, confident and positive and looking to start a career in a Customer Service capacity. You will get the opportunity to join a busy and growing team and full training will be given at the start of employment and ongoing progression.

Requirements:

- Dealing with incoming calls and passing them to the correct department
- Excellent complaint handling
- Building a rapport with customers on the phone
- Deal with all calls in a professional manor
- Input details onto the company database

You must show the following:

- Passionate about delivering a first class service
- Empathy and understanding
- Confident telephone manor
- PC literate
- Excellent communication and positive personality

Please apply now

Objective of the Role

To lead, motivate and develop a team of Co-ordinators to enable the delivery of a customer centric service which delivers outstanding assistance experiences to customers each and every day.

To create a high performance culture in which employees want to engage with each other and collaborate to achieve the company Vision and Mission.

Hours

This position is based on a 35 hour week on shift basis. However, our business can be unpredictable and there will be times when we need you to work longer. Team Managers may also work on an On Call rota if needed. Hours of work will be Mon-Sat 5 days per week. Shift patterns will be from 0700-1430, 0800-1530, 1000-1730, 1130-1900,1400-2130 and 1430-2200.

Main Responsibilities

Team management and motivation
One to one's and peformance reviews
Staff development
Team meetings
Communication
Call monitoring
Cost effectiveness
Complaint management
Compliance
HR support (Annual leave/ holiday planning / absence management / disciplinary & grievance)

Experience required

Essential

You need to have GCSE’s or their equivalent. Maths and English are required as standard.
You will need to have had some Team Management training in areas such as resource planning, conducting performance reviews etc. as well as having been trained in coaching and/or auditing, objective setting.

Desirable

A’ level or equivalent education.
It would be beneficial if you have already received training in conducting disciplinary meetings and/or absence counselling as well as creating personal development plans.

This is a fantastic opportunity to join a growing, corporate organisation in Tonbridge and become part of a busy team!

The role will involve answering the phone and dealing with queries from customers. You will be required to log calls and conversations accurately whilst providing a high level of customer service. Other duties will include managing databases, sending and receiving emails and correspodence.

Suitable candidates must have office based or call centre experience and enjoying speaking to customers. Excellent data input skills with a high level of accuracy along with great communication and team working skills.

37.5 hours per week - Monday to Friday 0800-1630 or 0930-1800. There will be the requirement to work some Saturday mornings 0900-1300 on a rota basis.

Exciting opportunity to join a fast paced team as an Executive Assistant, the role is working for a leading and professional firm offering outstanding benefits

Role involves:
- Supporting Directors
- Project Management
- PowerPoint Presentations creation and editing
- Drafting letters, creating Excel document and proof reading
- Google doc set up and management
- Set up for conference call and meetings
- Office management
- Diary Management
- Action and manage tasks
- Personal support


The ideal candidate will have the following:
- Relevant PA or commercial experience and ability to work in a fast paced environment
- Well presented with a professional and proactive approach
- Excellent communication and organisation skills
- Being available to do international travel, either once or twice a year
- Strong skills across Microsoft Teams, PowerPoint, Word, Excel, and google docs
- Keen eye for detail
- Driver with a car is essential



The company offer excellent benefits, including personal and professional development and they pride themselves on having an excellent work place with happy staff.

Please apply ASAP

We are looking for a number of Customer Service Advisers to work for a professional organisation in Croydon.

The roles are working 35 hours per week which will include weekends and evenings on a rota basis.

We are interested in hearing from candidates who have excellent communication skills and are customer focused.

Candidates looking to get into a customer service / call centre environment are welcome to send in their CV's also for consideration.

We are looking for a permanent customer service administrator for a well established company in the Bromley area.

The role is varied and challenging and includes customer service support and administration.

Main Duties:

Answering the phone and dealing with queries from customers
Providing advice and assistance to callers
Updating customer records
Responding to customer emails and correspondence
Processing customer payments
Sending out letters and correspondence
Updating spreadsheets

Requirements:

Experience of dealing with customers
Previous office experience an advantage
Happy to deal with customers over the phone
A good level of numeracy and literacy is required
Accurate data entry skills and able to use MS Word and MS Excel
Excellent communication skills both written and spoken
Great attention to detail
Good problem solving skills

Hours of work:

35 hours p.w Monday to Friday between the hours of 0830 to 1715 on a rota basis (hour for lunch daily)

We are looking for a number of kitchen porters to work in a busy professional kitchen in the Wadhurst area. Duties will include washing up, loading and unloading the dishwasher and keeping the kitchen tidy.

Various shift available including weekends. Long term work available.

Own transport would be an advantage due to location. Onsite parking available.

No experience necessary but you must be keen to work!

We require temporary workers for a number of different assignments in the local area!

Data Entry / Secretarial / Reception / Customer Services / Kitchen Porters / Bar & Waiting Staff.

Please call Angela for more information on 01892 860909

Angela@flossagency.co.uk

HR Manager

A successful and growing business have an exciting new opportunity for a HR Manager to join their team

This will suit someone with HR generalist and recruitment experience who doesn't mind helping out with all aspects of HR

The role will involve:

·Deliver a comprehensive HR service to the business

·Talent and succession planning

·Recruitment activity and campaigns

·Employee relations (including managing absence, disciplinary procedures, grievances and sickness)

·Implementing the training and development

·Company policies and procedures

·New starter preparation

The right person will have:

·Experience within HR Management role

·Superb communication honed in business partnering / advisory roles

·Experience of dealing with senior individuals

·Confident advising managers on all aspects of people management and development
Understanding of employment law
Professional and commercial approach to HR

·CIPD qualified

·Knowledge of psychometric testing is beneficial

The company offer excellent

benefits and outstanding work environment

Marketing Manager

Ref: 12181LR

Our client is looking for a Marketing Manager, who has experience in creating and delivering a Marketing and PR strategy in a commercial role.

The right person will be able to strategically plan a rolling 12 month marketing plan for the brands and deliver the business goals.

This role could suit someone with varied marketing experience who is looking for their next step up in their career.

Our client provides an exceptional service within the leisure industry and have an excellent reputation, the ideal candidate will benefit from an outstanding working environment and company benefits.

Objectives:

• To increase the engagement and ultimately produce enquiries made by the existing client base through targeted and timely marketing activities
• To increase the overall new client database with relevant clients (local and nationwide) held by the department
• To increase relevant enquiries, from new clients through appropriate marketing campaigns
• To work with members of the team to support the conversion of enquiries into confirmed sales across both new and existing clients
• To increase awareness of the brand amongst our internal employees so that they can provide an ambassadorial role for the brand
• To promote cross selling between our travel brands
• To provide marketing expertise and hands on delivery to central business need

Accountabilities:

• Develop and implement a marketing plan
• Take responsibility for the entire customer life cycle
• Generate repeat client engagement as well as new client engagement
• Ensuring that quality client feedback is obtained through review platforms at all stages of the customer lifecycle
• Work with the Web & Digital team to internally co-manage digital marketing activities, including email marketing campaigns and report on results
• Collate and analyse relevant data in order to measure the success of campaigns
• To segment and analyse data to identify appropriate marketing campaigns
• Identify advertising, PR and award opportunities
• Production of collateral, including newsletters, booklets, brochures, and all other marketing materials, whilst liaising with designers and printers
• Produce and proofread all content for Leisure travel
• Develop our social channels content, including writing content publications, and increasing presence on social media platforms (Facebook, Instagram, Twitter and YouTube)
• Organising events and negotiating marketing collateral
• To manage the Leisure marketing budget, using data analysis to make strategic decisions regarding marketing spend, ensuring a return on investment
• Work with the Corporate team to identify cross-marketing opportunities

Requirements:

• Proven experience of creating and delivering Marketing & PR strategy within a commercial role
• A ‘can do’ approach communicating with key internal stakeholders
• Excellent proof reading and creative writing skills
• Proven experience of working with designers and external digital agencies in order to deliver return on investment
• Excellent budget management and negotiation skills
• Excellent Microsoft Office skills

Please apply to Lisa@flossagency.co.uk

Catering Assistant

Excellent Opportunity!!

We are looking for a catering assistant to join a vibrant restaurant based outside Tonbridge. Our client has a wealth of experience in fast food and have built on its success over the years.

They have an excellent management team and well trained staff, you will also get fully trained and get to work alongside the outstanding management team.

The role involves:

- Serving customers
- Process and collect the orders
- Cooking and preparing food
- Take orders to customers
- Dealing with money
- Input details onto the till
- Cleaning

Due to location you will need to be a driver with transport, ideally you will have customer service experience but it’s not essential.

The company are offering £10 per hour and the hours are flexible, either full time - 30 hours or part time weekend work.

All Uniform's, meals on duty and paid holiday are paid for.

Full training is given and opportunities for promotion are very much achievable!!

Please apply now to lisa@flossagency.co.uk quoting reference 12180LR.

HEALTH & SAFETY PROPERTY INSPECTOR

A leading Property and Estate Management group are looking for a Health & Safety and Fire Inspector with hand on experience to join their business.

You will be required to produce Health & Safety and Fire Risk Assessment Reports in accordance with current legislation as well as some remedial incident reports.

Property Managers need to be advise and guide on the recommendations and answer to any queries relating to reports. You will also liaise with Fire Officers when inspections are carried out.

The right person will have experience in the completion of Health & Safety and Fire Risk Assessments reports coupled with a knowledge of current legislation that is relevant to the properties.

1 day a week is office based and for the remaining 4 days will be out on site completing the reports which involves nationwide travel, so a clean driving license is required.

It is important you have and relevant qualification including Level 3 or 4Fire Safety Diploma and NEBOSH General Certificate (or equivalent) a GIFireE and NEBOSH Construction Certificate are desirable.

Any added value skills over and above Fire and H&S such as asbestos would be beneficial.

If interested, please apply to Lisa@flossagency.co.uk quoting reference 12178 LR

HR MANAGER

A successful and growing business have an exciting new opportunity for a HR Manager to join their team. This will suit someone with HR generalist and recruitment experience who likes to undertaking projects across various aspects of HR.

The role will involve:
• Deliver a comprehensive HR service to the business
• Talent and succession planning
• Recruitment activity and campaigns
• Employee relations (including managing absence, disciplinary procedures, grievances and sickness)
• Implementing the training and development
• Company policies and procedures
• New starter preparation

The right person will have:
• Experience within HR Management role
• Superb communication honed in business partnering / advisory roles
• Experience of dealing with senior individuals
• Confident advising managers on all aspects of people management and development
• Understanding of employment law
• Professional and commercial approach to HR
• CIPD qualified
• Knowledge of psychometric testing is beneficial


There is a possibility this contract role could be extended.

The company offer excellent benefits and outstanding work environment, please apply now or speak to Lisa at Floss for more information

To provide additional support and coaching to all new employees within the Operations departments. Ensure the highest standards are maintained in line with all company accreditations. Update all training records and complete all associated administration.

Hours
35 Hours per week Monday to Friday. Due to the nature of this position hours will vary in line with business needs.

Training & Coaching
To provide on-going support and coaching to Operations staff within probation, including:
Promote and facilitate the training programme
Supporting the programme through regular meetings
Coaching/delivery of the programme to new starters
Acting as the liaison for the for all new starters
Post Training Support for new starters
Identifying skills and knowledge gaps within 6 month probationary period
One to one live coaching to improve performance and confidence of all new starters during their first 6 months
Point of contact and liaison for transition of new starters from training into their team
Support the Training Executives with new starter live call taking
Ad-hoc courses and coaching e.g. upskilling / cross-training

Maintaining Records
Ensure that clear and concise coaching and development records are maintained at all times on Operations training SharePoint pages.

Staff Development
Deliver coaching and provide ongoing support in all agreed development areas and ensure appropriate competencies are met within the Operations teams.

Reporting
The production of training returns, training assessments and performance monitoring reports
Process and Product Knowledge
To be fully aware of all processes and procedures in Motor Operations and to ensure that product knowledge is up to date.

Essential:
Well-presented and in-line with working within a corporate environment
Education/Training/Qualification

Essential:
Good standard of general education
GCSE or equivalent English and Maths A - C level

Desirable:
Relevant training diploma or equivalent
Special Skills & Knowledge

Essential:
Evidence of experience within the following areas:
Proven track record of providing exceptional levels of customer service within a branded customer service environment
Experience of working within a training environment and delivering system and soft skills coaching & training 121 or to small groups
Practical knowledge of using MS Office and SharePoint
High standard of written and spoken English

Desirable:
Proven experience of creating training material

Aptitude

Essential:
Proven multi-tasking experience within a fast-paced environment, and working to strict timescales
Confident and professional manner
Excellent communication skills and the ability to liaise with people at all levels within an organisation
High attention to detail, quality focus and flexible attitude
Comfortable in working on own initiative and within a team and supporting colleagues
Self-motivated, enthusiastic and able to work independently

Job role:

Dealing with incoming calls from customers
Providing information to customers as required
Respond to customer emails / letters
Data input and updating / amending records
General administrative tasks

Further to this you must be able to demonstrate evidence of experience in the following areas;

Experience of working in a quality customer service environment
Happy to be on the telephone
PC and internet literate
Excellent telephone manner
Good typing skills
Excellent literacy skills
Excellent written and verbal communication skills
Excellent communication skills and ability to empathise when required
Mature and confident approach to work duties
High attention to detail and quality focus
Team player
Self motivated and enthusiastic

Hours of work:

This is full-time post (35) hours per week Monday to Friday;
0900-1700 and 0930-1730

Working for a large national organisation, the role will be to provide a customer focused, professional administration support service to the Commercial Team.

Duties will include:

Deal with queries from suppliers and subcontractors
Raise and monitor payments
Deal with purchase ledger payment queries
Keeping supplier details up to date
Assist with tender enquiries
Issue and receive stock takes
Updating systems including Word and Excel
Work in line with targets and deadlines

Skills / Experience:

Previous office based / admin and call handling experience
A good level of MS Word and MS Excel
Exellent communication skills both verbal and written
Able to work as part of a team

Hours of work - Monday to Friday.

Digital Marketing Specialist

Our client, a successful Marketing Agency with a fun and sociable environment are looking for a Digital Marketing specialist to join their team. You must have proven experience as a Digital Marketer working on Social Media advertising (Facebook, Instagram, Twitter, LinkedIn), Google PPC and YouTube and demonstrate digital strategy and analytical skills. Working with several clients on multiple projects you will have the know-how on what it takes to build brands successfully on these platforms and be able to leading digital projects.

Key responsibilities:

• Submitting social content for approval by clients
• Working to editorial calendars
• Writing copy for different social channels in-line with brand guidelines
• Planning, strategising, developing and reporting on Google PPC campaigns
• YouTube – optimising channels, publishing content and paid advertising
• Working from client briefs to develop and implement digital campaigns

Google Analytics skills requires and knowledge of music / audio industry would be beneficial.

If interested please contact Lisa@flossagency.co.uk

HR Generalist

Great opportunity for a HR Generalist to join a growing business to support the Head of HR. You must have experience within a HR role covering generalist human resources and recruitment and be able to managers on all aspects of people management and development.
Professional and commercial approach to HR coupled with superb communication skills are essential and the ability to work with people at all levels.
The role will involve:
- Deliver a comprehensive HR service to the business
- Undertaking projects across various aspects of HR
- Talent and succession planning
- Recruitment activity and campaigns
- Employee relations (including managing absence, disciplinary procedures, grievances and sickness)
- Implementing training and development
- Company policies and procedures
- New starter preparation

The right candidate will be in a HR Management or HR Advisory role looking for the next step in their career and hold CIPD qualifications.
Understanding of employment law and knowledge of psychometric testing is beneficial.

This company offer excellent benefits and outstanding work environment.

Please apply now to Lisa@flossagency.co.uk quoting reference – 12171BLR

IT Manager

Our client has a new opportunity for a hands-on IT Manager to join their team.

Working closely with the Head of Technology you will problem solve IT issues, ensuring business continuity and be able to strategically recommend new technical solutions to the business.

Responsible for IT support you will take both technical and managerial ownership, including the day to day running, providing support service to staff, ensuring smooth running of phone systems as well as managing a 3rd party help desk function.

The right person must have expert knowledge across Office365, be driven, proactive, methodical, able to support and resolve issues and interact with people at all levels.

Experience working with 3rd party suppliers is necessary.

This will suit someone looking for the next step in their career.

Competitive salary and great benefits available.

If interested, please contact Lisa@flossagency.co.uk

Reporting to the Head of New Business, the Implementation Executive will work directly with new business development managers, the account management function and clients across all lines of our business. The Implementation Executive will be responsible for coordination of all work efforts internally and will work with the internal and external stakeholders throughout the on-boarding process of lower level new business acquisitions.

Hours of Work

35 hours per week, however some flexibility may be required in line with business requirements.

Job Role:

It is expected that the implementation executive is organised and coordinates each work stream as an implementation project identifying all elements of the process.
The implementation executive will be expected to learn and become a subject matter expert in the internal systems capabilities, functions and required documentation to facilitate a smooth onboarding process in line with industry standards across all the businesses trading lines.
The successful candidate will be expected to manage several client on-boarding projects simultaneously and they will form and lead virtual teams, along with the relevant new business or account manager, to complete tasks on schedule so the ability to influence and galvanise a team towards a common goal is essential.
The implementation executive will be included throughout any tender processes and until the business is launched and live so the ability to problem solve, validate and work quickly within a matrix organisation is vital.
For larger projects the implementation executive along with the new business manager will be supported by a designated project management resource allocated by the business who will lead the overarching projects

Experience and Qualifications:

At least one years’ exposure to project management in a client-facing role in the financial service industry
Knowledge of and exposure to project coordination
Good understanding of insurance and service products.
Strong communication, organizational, negotiating and problem-solving skills
Self-reliant, detail-oriented and a fast learner
Excellent in teamwork and collaboration

Experienced Bar Staff required for weekend evenings in the Tunbridge Wells area.

Serving drinks in a busy bar, taking payments and keeping the bar area tidy.

Good customer service skills important.