Welcome

This is a permanent part-time role with a leading employer in central Croydon.

Function of the role:

To set up new trainee records on the software system

To book on-line web based training sessions

Send out training invitations and training schedules

Provide telephone and training support over the phone

Providing a high level of product and benefits information

Management reporting and analysis

Supporting Account Managers with their client accounts

To identify additional training opportunities

Ideal candidate:

MUST have previous experience of working in a training environment

Experience of carrying out web based training sessions and advantage

Excellent communication skills both verbally and written

Confident IT skills with a high level of accuracy

Experience of preparing management reports

Previous experience of working in a corporate environment

Hours of Work:

16 hours per week M-F during office hours (flexible on days and hours worked per week but it must be 16 in total)

Full Driving licence and own transport an advantage

+ Shift Allowance up to £600 PA + Overtime Rates + 1K Annual Bonus

This is a great opportunity to join a leading worldwide organisation as part of a prestigious customer service team.

Duties will include:
• Handling incoming and outgoing telephone calls in a prompt and courteous manner in line with company expectations
• Provide a proactive response to calls for assistance and providing advice and solutions
• To ensure that customers receive the most appropriate service in a timely and cost effective manner
• To ensure that the customer is kept fully appraised of the progress
• To ensure that accurate costing are giving for all cases using available systems
• To liaise with internal and external business contacts
• Work in line with client SLA’s and company standards

Skills / requirements:

• Experience of liaising with customers over the phone in a professional services environment
• Candidates will have excellent verbal and written communication skills
• Have a good level of numeracy and literacy with good keyboard skills
• Educated to GCSE standard
• Be well presented
• Able to commit to shift working

Hours:

Working 35 hours per week 5 days out of 7 (on a rota basis which includes weekends as part of the rota).

Earliest start time 0630
Latest finish time 2300

There will be a requirement to start working overnight shifts after the 6 month probationary period.

This will average 4 overnight shifts in a row approximately every 7/8 weeks. An additional payment of £55.00 per night shift.

Other benefits include: Paid annual leave, lifestyle benefits and enhanced overtime rates.

Do you have experience within a busy office environment and want to start a career with a leading and professional organisation?

Due to company growth our client is looking to expand their Customer Service team. This role would suit a candidate who has retail, office or customer service experience, you will benefit from excellent benefits and progression.

The role will involve:
- Handle inbound telephone queries
- Be the point of contact for the warranty team
- Process queries and contact engineers if required
- Give excellent customer service on the phone and via emails

Ideal candidate will need to have:
- Outstanding customer service skills
- Driven and positive approach towards work
- Computer literate
- Excellent written and verbal English

The company offer excellent benefits, outstanding holiday allowance, ongoing training and progression and a friendly work environment.

This is an excellent opportunity to work for a leading financial services company in central Croydon.

The role will involve:

• Processing client applications using the client systems
• Deal with client queries in line with set timescales
• Maintain a high level of the product range
• Updating daily work reports
• Using Word, Excel and Outlook

Requirements:

• Experience of working in an FSA environment an advantage
• Excellent customer service and problem-solving skills
• A good level of numeracy and literacy is required
• Able to produce letters and email correspondence
• A good level of numeracy and literacy is required
• Able to work in line with job deadlines

Hours of Work:

Monday to Friday – 35 hours per week – 0900-1700 or 0930- 1730

Objective of the Role

To deliver a professional, business advisory service to various areas of the business. To provide clear, accurate HR advice and solutions on the management of employee relations issues

To build and develop relationships with managers and employees at all levels to provide support and guidance on a range of HR matters and share best practice throughout the business.

Hours

Thirty-five hours per week. However, due to the nature of this role hours may vary in line with the needs of the business.

Employee Relations
•To proactively engage in all Employee Relations issues, ensuring that fair and cost effective solutions are provided at all times to aid the achievement of personal and business objectives.
•To assist with advising Managers on appropriate strategies for managing employee issues in connection with any departmental change, business growth and restructuring exercises.
•Work with the line managers to develop and monitor appropriate employee relations performance indicators, standards and HR working plans.
•To assist in the management and in the interpretation of employment legislation to ensure harmonious working practices.
•To provide HR support including advice and attendance at meetings with managers and employees relating to employment issues including disciplinaries and grievances as and when required and in line with Company policies and procedures.
•To provide the appropriate information to support employees as and when required.
•Manage or assist with relevant ad-hoc projects as required by your Manager.
Sickness Absence and Occupational Health Management
•To ensure managers are taking steps for effective monitoring of sickness trends and remedial action in according with Company policies and to facilitate a proactive approach to absence management to ensure a smooth return to work of employees.
•To effectively manage and monitor occupational health and all sickness absence processes and activity supporting both the manager and the employee throughout.

Employee Development
•To assist in the management of employee development throughout the Company.
•To work with the HR Team and managers to maintain ongoing training and development to ensure consistency of performance and the development of skills and knowledge to meet our business needs.

HR Policies and Procedures
•To contribute to policy and procedure development, monitoring and reviewing, taking into account regulatory requirements and the latest legislation and best practice guidelines.

Managing Diversity
•Ensure all employment activities are in accordance with appropriate equal opportunities legislation.
•Wherever possible continue to develop the awareness of managers and staff in relation to equal opportunities.

General
•Complete all appropriate administration.
•Provide activity reports to your Manager on a monthly basis.
•To deliver workshops on a range of subjects covered by Human Resources.
•To carry out any other additional duties as requested by your Manager from time to time within the scope of your role.

Quality Standards
•To ensure systems and procedures are in place for all activity and fall within the guidelines of the relevant legislation.
•To investigate and respond to relevant issues highlighted by any employee.
•To assess and review standards and implement corrective actions where required.
Cost Management
•As appropriate, monitor relevant expenditure and where necessary, review practices to ensure costs are controlled and that HR activity contributes to the overall profitability of the Company.

Qualifications:
Evidence of experience within the following areas

Essential
• Part CIPD Qualified
• Strong knowledge and conversant with current employment legislation
• Proven evidence of HR generalist experience within a commercial environment
• Strong organisation skills with the ability to manage various workloads whilst working to strict timesscales
• A good working knowledge of Word and Excel
• Experience of using HR systems
• Flexible and adaptable to changing situations
• Strong communication, interpersonal and influencing skills with the ability to build strong working relationships with colleagues.
• Experience of advising and dealing with senior management.
• Demonstrable experience in Employee Relations, working within a fast moving environment.
• Self motivated with a meticulous confident approach to work duties
• Ability to undertake UK travel including overnight stays (limited and on an ad hoc basis)

Desirable
• Fully CIPD qualified
• Educated to ‘A’ Level standard or equivalent
• Experience of working within a similar commercial entity or Call Centre environment.

Part-time Recruitment Consultant, Flexible working hours + Good basic salary+ commission + free car parking space

We are a well-established employment agency business in rural Tunbridge Wells looking to expand our already successful business.We are keen to hear from recruiters with experience in either permanent or temporary recruitment looking for a new challenge. We work with a diverse range of clients covering Kent, East Sussex and Surrey.

If you are a standalone recruiter or currently work for a major player, have great client and candidate management skills and a good business developer, why not come and find out more about our friendly, professional team and send us your CV!

We are looking for a permanent customer service administrator for a professional business services company in Bromley, close to Bromley South Station!

The role is varied and challenging and includes administration and customer service support.

Main Duties:

Answering the phone and dealing with queries from customers and business contacts
Providing advice and assistance to callers
Updating customer records
Responding to customer emails and correspondence
Sending out letters
Updating spread sheets
Sending and receiving emails

Requirements:

GCSEs in Maths in English
A good level of numeracy and literacy is required
Candidates need a minimum of 1 year's work experience in an office environment
Accurate data entry skills and able to use MS Word and MS Excel
Excellent communication skills both written and spoken
Great attention to detail
Good problem solving skills

Hours of work:

Monday to Friday 0830 to to 1700 (hour for lunch daily)

Do you have good problem-solving skills and enjoy fixing and repairing laptops / smart phones / computers and have strong IT skills? As we are looking for an individual to maintain and support all diagnostic, communication, testing and support equipment.

Main duties will be:

To log the diagnostic, communication, test and support equipment ensuring and accurate and up to date database

To maintain relationships with brand or manufacturer and keep up to date on their individual support, warranty and repair plans

To administer the allocation, maintenance and repair of diagnostic equipment

To maintain accurate stock records, updating stock as received and despatched

To maintain cost effectives and aim to reduce costs

To liaise with colleagues over the phone and via email

Skills / Experience:

To be technically minded with good problem-solving skills

The ability to use MS Office Word / Excel / Internet

Experience of repairing laptops / phones / computers desirable

Good communication skills with experience of dealing with customers

Hours of Work:

35 per week - normally M-F 0900 - 1700

Do you have excellent service skill and looking to work for a leader in the catering industry? Our client has a wealth of experience in fast food and have built on its success over the years.

They have an excellent management team and well trained staff, you will also get fully trained and get to work alongside the outstanding management team

The ideal candidate will have:

- Polite and well presented

- Confident in working with the public

- Excellent spoken English

- Pro active and positive personality

- Ability to work well under pressure

You will be asked to:

- Serving customers

- Process and collect the orders

- Cooking and preparing food

- Take orders to Customers

- Dealing with money

- Input details onto the till

- Cleaning

The candidate will benefit from:

- Salary up to £10 an hour depending on experience

- Uniform supplied

- Paid holiday

- Opportunity for future career progression in the company

- Free staff meal

- Full training

Please apply now

Do you have experience of planning and delivering digital engagement strategies and want to work for a leading and professional organisation in Tunbridge Wells?

Our client is looking for an enthusiastic and pro active candidate who is passionate about delivering exceptional training and development of a digital strategies?

The ideal candidate will have the following:

- Experience of planning and delivering digital engagement programmes and initiatives

- Experience of training and coaching communities to develop digital literacy skills and abilities.

- Successful delivery of a variable workload in a customer focused environment.

- Detailed knowledge of digital engagement and the impact this can have upon individuals and communities, as well as a wider understanding of national and regional initiatives to increase digital access.

- IT literate; with good working knowledge of Microsoft programmes, the operation and systems of computers, tablets and laptops

- Experience of using social media in business for promotion of events.

The job role will involve:

- To be responsible for empowering residents to increase and improve their digital skills to get online and maximise the benefits of being online

- Work closely with clients, staff and partner organisations to ensure that opportunities are high quality, accessible and lead to sustainable outcomes for residents.

- Ongoing development of innovative ways to promote digital engagement and skills.

- Produce regular detailed reports on the activity and effectiveness of our digital engagement across the organisation, recommending changes where necessary.

- Work closely with colleagues across the organisation to ensure digital programmes complement business priorities, e.g. employability, communications, financial inclusion and welfare reform.

The company offer excellent benefits and rewards, the hours are 9am - 5pm Monday to Friday, they offer shared parking facilities

This is a great opportunity to join an international organisation and become part of a proffesional and friendly team!

Assess claims pro-actively and in line with the principles of treating customers fairly. Communicate professionally with customers and third parties. Actively contribute to continual improvement of department. Effectively manage costs. Communicate claims outcomes clearly to customers referring to appropriate policy terms & conditions.

Hours
Thirty-five hours per week. 8am to 6pm, Monday to Friday. However, due to the nature of this role hours may vary in line with the needs of the business.

Main Duties
Handle first notification of loss (FNOL) calls, enter all relevant claims information and dispatch claims forms as appropriate
Manage & respond to department email enquiries
Communicate with customers and third parties by telephone/email/letter in a clear, concise and professional way
Assess new claims (Travel/Missed Event/Collision Damage Waiver excess) in accordance with policy terms and conditions, within specified service levels and in line with departmental procedures
Handle any necessary administrative duties relating to claims, e.g. completion of worksheets
Ensure that all relevant data is collated and entered onto the system in a timely manner, with a focus on accurate data entry and regular data cleansing
Identify and initiate potential recoveries from 3rd parties
Handle customer escalations in a positive way and refer any unresolved quality issues to your line manager

Requirments
It is essential that you have a good standard of general education including an English Language and Maths GCSE or equivalent.
Further to this you must be able to demonstrate evidence of experience in the following areas:
Working in a general insurance claims environment which inlcuded call handling duties
Excellent telephone manner
PC literate and Numerate
Have good worldwide geographical knowledge and experience of working in a travel claims environment.

My client is looking for a marketing manager, who has experience in creating and delivering a Marketing and PR strategy in a commercial role.

Our client provides an exceptional service within the leisure industry and have an excellent reputation, the ideal candidate will benefit from an outstanding working environment and company benefits.

The responsibilities will be:

- Strategically plan a rolling 12-month marketing plan for the companies business
goals and to be accountable for the delivery of all activity within the plan.
- To increase brand awareness and inbound enquiries across all of the Corporate brands
- To support the Sales team with their proposal documentation and sales meeting
collateral to support the winning of new business
- Running product launches or brand events – being accountable for delivery of the events and managing any relevant third-party suppliers
- To network and develop relationships with PR contacts and journalists in order to
identify PR opportunities and to increase our exposure
- Measurement of marketing activity results & impact - analysing this data to
establish and improve our return on investment
- To constantly bring fresh ideas to evolve and move forward across all of the
Corporate brands

You will need to show the following:

- Proven experience of creating and delivering Marketing & PR strategy within a
commercial role
- Experience of working across multiple brands and marketing plans simultaneously
- A ‘can do’ approach communicating with key internal stakeholders
- Excellent proof reading and creative writing skills
- Proven experience of working with designers and for delivering strong briefs as well
as sound judgement on the quality and appropriateness of designs for the brand
- Demonstrable experience of undertaking all of the key marketing activities detailed
- Excellent budget management and negotiation skills

Please apply now, this role has become urgent and my client is looking to meet people asap

To lead, motivate and develop the functional Customer Service Team.

To ensure that the outputs and results of the issues highlighted within the department are collated and communicated to all areas of the business to ensure we develop and improve our service to clients, customers and key stakeholders.

Management of the Department
You are responsible and accountable for ensuring that the Customer Services Team meets their KPI’s and SLA’s as well as any productivity targets.
To achieve this you will need to develop and support your Team Manager to secure performance through their team.

In this role, you also need to work closely with key stakeholders to support strategic business objectives especially within Operations and Sales. In addition to this you will be to seek ways to enhance the level of service we provide to our clients and customers.

Communication and Leadership
To be an excellent leader, you need to lead by example and communicate well with your team and your colleagues within other business functions. Structured and regular two way communication with your team and the wider business is critical.

Quality Focus
Our service is one of our key differentiators from our competitors. We need you to make sure that the customer service team is really committed to delivering an exceptional service at every customer touch-point

Coaching and Development
It is your responsibility to ensure that you provide the support and coaching to enable your team to grow and develop as individuals within their role and to guide those who wish to progress.

Planning and Budget Control
As Customer Service you have two budgets, a staff budget and a goodwill budget which you will have agreed with your Manager and the COO. We expect you to deliver SLA’s and KPI’s within this budget and we expect the goodwill budget to be used in the most effective way.

Client Liaison
Our clients are the bedrock of our business, and we expect you to foster good relationships with the relevant people in their organisation. You will be needed on occasion to participate in new and prospective client visits. You also need to have regular meetings with key clients.

FCA Compliance/Legal Requirements
It is your responsibility to ensure that all processes, procedures and policies within the Department are compliant with FCA regulations. If there are any issues, you need to highlight this to your Manager and if necessary, the Compliance Officer.

Administration
Your Team Manager will have some responsibility in this area but you are responsible overall for the inevitable administration which accompanies a Managers’ role

Essential
• Educated to A’ level standard or equivalent
• A minimum of two years’ experience at Senior Supervisory or Manager level within
a blue-chip environment
• Advanced knowledge of Excel
• Ability to interpret and analyse data
• Proven experience of working to results driven deadlines
• Attention to detail and desire to provide excellent customer service
• Demonstrable understanding of the difference between good and outstanding customer service
• Proactive and challenging
• Flexible and adaptable to changing situations
• Strong problem solving skills
• Excellent interpersonal and relationship building skills
• Ability to communicate effectively and set clear expectations
• Able to lead and coordinate activities between multiple functions.

Hours of work

Monday to Friday 0900 to 1700 (35 hours per week)

Excellent benefits

This is an opportunity to be part of the Human Resources team. We are looking for an exceptional person to help support the achievement of the team and wider strategic business goals. The role reports to the Talent and Development Manager and will be responsible for coordinating local strategic initiatives including corporate social responsibility, diversity and inclusion, onboarding, and internal communications. The role will be focused on engagement efforts to create a more productive workforce and engage and motivate employees at all levels of the organisation.

The successful candidate will support the implementation and delivery of an annual programme of internal communications, engagement and culture activities in line with the HR and People strategy. An energetic, resourceful and self-motivated communicator, with good knowledge and experience of a broad range of print and digital channels, the post-holder will possess exceptional written skills and creative flair. With a keen eye for a great story and the ability to tell it in the most compelling way, they will be passionate about developing the brand internally. They will do this by promoting the achievements of our colleagues and the people we support, creating opportunities for them to have real involvement and influence within the organisation, and bringing our organisational story to life in the most compelling way.

Educated to degree level, the successful candidate will have previous experience in a communications role, possibly within a large organisation or agency. They will have worked on delivering effective communication campaigns, have a good eye for design, and knowledge/experience in Adobe Photoshop and video-production software would be highly regarded, but not essential.

Key Responsibilities
As Employee Engagement Specialist, you will be responsible for:
• Provide communications delivery, planning and evaluation support to the Talent and Development Manager, spanning the events, strategic engagement and internal communication disciplines.
• Coordinate and contribute to new programme initiatives that will be implemented throughout the organisation.
• Directly participate in the implementation of these initiatives under the guidance of the Talent and Development Manager and other key internal leaders.
• Contribute to the internal communication strategy and promotion of employee engagement initiatives.
• Initiate and coordinate company activities and events associated with CSR, D&I and other engagement initiatives.
• Perform other job duties as required.
Qualifications:
Essential Skills and Experience
• Undergraduate degree or equivalent experience.
• 1-3 years of experience working within a similar role.
• Programme management, facilitation and large-scale programme implementation.
• Understanding of how to interact with and energise a broad range of multi-generational, diverse employee groups.
• A high degree of creativity and "out-of-the-box" thinking.
• Exceptional verbal, written communication skills that consist of writing highly effective and engaging content.
• Extremely strong organisational and time management skills.
Desirable Skills
• Experience with corporate social responsibility initiatives.
• Knowledge and utilisation of design platforms.
• Entrepreneurial spirit.

Hours of Work - Monday to Friday 0900 to 1700 (35 hours per week).

Call Handler - Tonbridge

Our Tonbridge based client is looking to recruit a number of candidates in their call centre, the right candidate needs to be polite, confident and positive and looking to start a career in a Customer Service capacity. You will get the opportunity to join a busy and growing team and full training will be given at the start of employment and ongoing progression.

Requirements:

- Dealing with incoming calls and passing them to the correct department
- Excellent complaint handling
- Building a rapport with customers on the phone
- Deal with all calls in a professional manor
- Input details onto the company database

You must show the following:

- Passionate about delivering a first class service
- Empathy and understanding
- Confident telephone manor
- PC literate
- Excellent communication and positive personality

Please apply now

Our Tonbridge based client is looking for experienced Claims Handlers to join their busy and growing team. This role is suited to someone who has experience in a customer facing role and looking to progress their career.

Requirements:

- Dealing with incoming calls about complaints and taking it to the resolution
- Excellent complaint handling service
- Building a rapport with customers on the phone
- Deal with all calls/complaints in a professional manor
- Input details onto the company database

You must show the following:

- Passionate about delivering a first class service
- Empathy and understanding
- Confident telephone manor
- PC literate
- Excellent communication and reasoning skills

Please apply now

Our client a leading and proffessional Estate Agency are looking to recruit a Lettings negotiator for their busy office in Tunbridge Wells,

The ideal candidate will have some experience in the industry, but if you've got office/sales experience and looking to start a career within the industry that would also be beneficial.

The ideal candidate will have:

- Excellent Customer Service Skills
- Brilliant telephone manor
- Well spoken and well presented
- Available to start at the beginning of June
- Car with full driving license
- Positive and professional personality

You will be asked to:

- Answer incoming calls and register potential tenants
- Conduct viewings
- Close the offer
- Lettings administration

Please apply now