Welcome

Temps required! Are you looking for secretarial, administration, catering or kitchen work?

Please contact Adrienne on 01892 860909 or at adrienne@flossagency.co.uk

Various hours, good rates of pay!

Our client, based in Bromley, is looking for a Warehouse Operative to start immediately, on a temporary basis. This booking will finish mid July.

The successful Warehouse Operative will be:

The ideal candidate will have good communication skills, be able to work at a fast and accurate pace and have a flexible approach.
You will be IT literate, and training will be given.

The hours are on a shift pattern,8am - 4pm,and 4pm - midnight Monday to Friday, and some weekends will be required. You will have days off in the week if you work over a weekend. This is an immediate start.

Account Managers - + Bonuses!

These are full-time, permanent positions with a leading, award winning company in their particular field. Interested candidates will have gained experience from within the energy / utilities industry.

• The role will involve managing your own accounts ensuring the highest level of customer service whilst maximising potential business opportunities.
• Build, develop and maintain strong relationships with clients and suppliers
• Investigation into client issues in line with agreed SLA’s
• To fully understand and realise the client’s individual needs
• Support the Business Manager with contract renewals
• Keeping up to date with any changes within the industry and legislation
• Creating client reports, either ad hoc or agreed client deliverables
• To understand how your clients fees are structured and provide monthly reporting to the Accounts department
• Carry out all systems administration ensuring a high level of accuracy
• To carry out and attend client service and ad/hoc meetings as required

Job requirements:

• Previous Account Management experience in a client facing role is essential
• Excellent communication skills over the phone, via correspondence and face to face
• Able to manage client expectations and provide solutions
• A high level of computer literacy with strong Word and Excel skills
• Able to identify potential business opportunities
• A high level of numeracy and literacy
• Willing to travel with occasional overnight stays within the UK

Hours of work:

Monday to Friday between the hours of 0900 to 1700

This is a permanent part-time role with a leading employer in central Croydon.

Function of the role:

To set up new trainee records on the software system

To book on-line web based training sessions

Send out training invitations and training schedules

Provide telephone and training support over the phone

Providing a high level of product and benefits information

Management reporting and analysis

Supporting Account Managers with their client accounts

To identify additional training opportunities

Ideal candidate:

MUST have previous experience of working in a training environment

Experience of carrying out web based training sessions and advantage

Excellent communication skills both verbally and written

Confident IT skills with a high level of accuracy

Experience of preparing management reports

Previous experience of working in a corporate environment

Hours of Work:

16 hours per week M-F during office hours (flexible on days and hours worked per week but it must be 16 in total)

Full Driving licence and own transport an advantage

Application Support Officer

The responsibilities of the role include to:

This is a full-time permanent position with a leading global organisation in Bromley, Kent.

The aim of the role will be to support a number of client software applications.

• Assist in the design, deployment, support, reconciliation and maintenance of the multiple applications
• Ensuring that documents and reports are produced at the correct time
• Ensuring that bills and letters are accurately produced and dispatched
• Respond to calls logged on helpdesk within SLA
• Liaise with suppliers, managers, clients and third-party software providers
• Undertake project work as required
• Support colleagues as required
• Conform at all times to all established processes, best practices and performance standards

The ideal candidate will have experience of supporting applications within a customer focused environment. Maths and English GCSE at grade C or above with an excellent knowledge of MS Word and MS Excel.

ours of work – Monday to Friday
Excellent company benefits

This is a brilliant opportunity for an experienced Administrator to work for a major organisation in the Bromley area and become part of a busy team.

The job will involve provided admin support which will include:

Maintaining and updating documents and reports

Extensive data input onto systems

Printing letters and bills ready for despatch

Monitoring data and information

Using MS Word, MS Excel and Outlook

Working towards job deadlines

Experience required:

Previous experience working in an office environment

Accurate data entry skills

Able to use MS Word and MS Excel to a high standard

Strong attention to detail

Any experience of BACS or payment processing an advantage

Able two work in a team using own initiative

Hours of work:

Monday to Friday on a shift basis between 0700 and 1700. (37.5 hours per week)

Full training is provided

You will be acting as first point of contact for customer and claim handler queries via email, ensure compliance of websites and documents, assisting in the implementation of new schemes and development of existing schemes, reporting monthly sales figures and liaising closely with other key departments.

Provide support to customers (via email) and claim handlers (via email and phone).
Communication with other departments. For example Finance, Underwriting and Legal & Compliance, external claims handlers and Head Office
Website compliance. Check partner websites to ensure information about our insurance, and the sale of our insurance, is compliant. Support will be provided by a compliance officer;
Product development and implementation (including proof reading Policy Wordings; creating IPIDs, confirmation emails, business rules; obtaining translations (via an external company) etc.)
Reporting. Produce monthly graphs for the Country Manager showing sales figures (enter figures and format graph). Create monthly claims report (download and format
Customer renewal reminders. Use mail merge to send emails to customers whose annual insurance is about to expire.
The role may grow to encompass other key tasks.

Experience / Skills:

Strong IT skills with a good understanding of MS Word and MS Excel
Excellent attention to detail and a high level of accuracy
Any experience within insurance services would be an advantage
A good level of numeracy and literacy is essential
Ability to work as part of a team using own initiative

Hours of Work:

Monday to Friday 0900-1700 or 0800-1600

Do you have Travel Industry experience and looking for a new opportunity to progress your skills and knowledge within Business Travel?

Our client are looking for experienced sales candidates to join their business, the role is within a successful international Trade Mission team and you will be responsible for account managing the clients travel requirements

The role will involve:

• Identify and develop new opportunities

• Administer and organise the travel arrangements required
• Maximise new business development opportunities
• Build and maintain strong, long-lasting customer relationships

If you are an enthusiastic sales person with a proven track record of account management in the travel industry, then this role can offer you the chance to grow and develop your travel experience. You must enjoy giving excellent service, sales and organisation in a travel based role.

Excellent rewards, benefits and outstanding work environment

Please contact Kate at Floss Agency to find out more

+ Shift Allowance up to £600 PA + Overtime Rates + 1K Annual Bonus

This is a great opportunity to join a leading worldwide organisation as part of a prestigious customer service team.

Duties will include:
• Handling incoming and outgoing telephone calls in a prompt and courteous manner in line with company expectations
• Provide a proactive response to calls for assistance and providing advice and solutions
• To ensure that customers receive the most appropriate service in a timely and cost effective manner
• To ensure that the customer is kept fully appraised of the progress
• To ensure that accurate costing are giving for all cases using available systems
• To liaise with internal and external business contacts
• Work in line with client SLA’s and company standards

Skills / requirements:

• Experience of liaising with customers over the phone in a professional services environment
• Candidates will have excellent verbal and written communication skills
• Have a good level of numeracy and literacy with good keyboard skills
• Educated to GCSE standard
• Be well presented
• Able to commit to shift working

Hours:

Working 35 hours per week 5 days out of 7 (on a rota basis which includes weekends as part of the rota).

Earliest start time 0630
Latest finish time 2300

There will be a requirement to start working overnight shifts after the 6 month probationary period.

This will average 4 overnight shifts in a row approximately every 7/8 weeks. An additional payment of £55.00 per night shift.

Other benefits include: Paid annual leave, lifestyle benefits and enhanced overtime rates.

Our client, based just outside Wadhurst, is looking for a Kitchen Assistant to join their team on a temporary basis.

The successful Kitchen Assistant will be working in a friendly kitchen, and will be responsible for keeping the kitchen clean and tidy, putting dishes through the dish washer and generally mucking in where required.

The hours and days of work are flexible, and the shifts are all for 8 hours.

You will need your own transport, due to location. There is parking on site.

Do you have any experience within a Claims environment - are you looking to progress your career, if so, this maybe the opportunity for you!

Travel Claims Handler – 22.2K PA + 1.2K Annual Bonus

Assess claims pro-actively and in line with the principles of treating customers fairly. Communicate professionally with customers and third parties. Actively contribute to continual improvement of department. Effectively manage costs. Communicate claims outcomes clearly to customers referring to appropriate policy terms & conditions.

Hours

•Thirty-five hours per week. 8am to 6pm, Monday to Friday. However, due to the nature of this role hours may vary in line with the needs of the business.

Main Duties

•Handle first notification of loss (FNOL) calls, enter all relevant claims information and dispatch claims forms as appropriate
•Manage & respond to department email enquiries
•Communicate with customers and third parties by telephone/email/letter in a clear, concise and professional way
•Assess new claims (Travel/Missed Event/Collision Damage Waiver excess) in accordance with policy terms and conditions, within specified service levels and in line with departmental procedures
•Handle any necessary administrative duties relating to claims, e.g. completion of worksheets
•Ensure that all relevant data is collated and entered onto the system in a timely manner, with a focus on accurate data entry and regular data cleansing
•Identify and initiate potential recoveries from 3rd parties
•Handle customer escalations in a positive way and refer any unresolved quality issues to your line manager

Background / skills

It is essential that you have a good standard of general education including and English Language and Maths GCSE of equivalent.

Further to this you must be able to demonstrate evidence of experience in the following areas:
•Working in a general insurance claims environment which includes call handler duties
•Excellent telephone manner
•PC literate and numberate
•Have good worldwide geographical knowledge and experience of working in a travel claims environment

It is important that you hold the following personal qualities:
•Excellent communication skills and ability to empathise when required
•Sound decision making ability encompassing diplomacy and patience when required
•Mature and confident approach to work duties
•High attention to detail and quality focus
•Flexible and adaptable to changing situations
•Team player
•Ability to prioritise multiple tasks and work under strict timescales
•Self motivated and enthusiastic
•Strong organisational and interpersonal skills

Customer Service Advisor needed for a well-established, successful company outside of Sevenoaks, the company have an excellent reputation and deal with a popular product. If you are looking for a career in customer service this would be the ideal job for you…

The role will involve:

- Handle inbound telephone queries

- Be the point of contact for the Field Sales Manager

- Build good working relationships with trade customers

- Process Purchases from receipt to delivery

- Give excellent customer service on the phone and via emails

Ideal candidate will need to have:

- Outstanding customer service skills

- Customer Service and Sales support experience is an advantage

- Driven and positive approach towards work

- Computer literate

- Excellent written and verbal English

The company offer excellent benefits, ongoing training and progression and a friendly work environment.

Please contact Kate at Floss to find out more

Our client, based in central Tunbridge Wells, is looking for a Procurement Officer to join their team on a temporary basis.

You will be reporting to the Development Director, and the purpose of your role will be to ensure all goods and services procured by the organisation are Value for Money, and that policies and legislation are complied with.

Your responsibilities will be:

The ideal temporary Procurement Officer will:

Be educated to degree level

Have advanced Excel skills

Have a proven ability to understand and interpret financial information

Have experience of working in Procurement, particularly in a public sector environment

You must:

Demand quality and excellence in meeting customer needs and expectations.

Be able to work innovatively and creatively.

Be able to represent the organisation externally with key stakeholders such as Government agencies, Local Authorities and partner agencies.

Demonstrate effective interpersonal skills with the ability to communicate effectively with a diverse group of people.

Have good analytical skills.

Have excellent time management skills, and the ability to work in a methodical and organised way, ensuring deadlines are adhered to.

Have excellent communication skills, both oral and written.

Have good attention to detail.

Be self managing.

The hours are 8.30am - 5pm, and part time hours could be considered. This is an immediate start.

Do you have sales experience and looking for an exciting, growing company to work for?

Our client is looking for a motivated, hardworking sales professional to join their busy and expanding offices in Tunbridge Wells. The role is due to the company success and development. The company offers an intense training programme on the products and pride themselves on having the largest product base within their market.

The role involves:
- Generating new business opportunities
- Negotiate strong relationships and successfully manage revenue streams
- Continually delivering excellent Customer service
- Learn and build knowledge on the products
- Work alongside team members to grow you client base

The ideal candidate for this role will need to be an articulate, hardworking and talented sales adviser. You will need to show a proven track record of exceeding business opportunities and targets and being organised with the ability to produce sales activity reports to deadlines.

This is an excellent opportunity to join a growing business, offering genuine career opportunities and progression, please apply now

Do you have experience within a busy office environment and want to start a career with a leading and professional organisation?

Due to company growth our client is looking to expand their Customer Service team. This role would suit a candidate who has retail, office or customer service experience, you will benefit from excellent benefits and progression.

The role will involve:
- Handle inbound telephone queries
- Be the point of contact for the warranty team
- Process queries and contact engineers if required
- Give excellent customer service on the phone and via emails

Ideal candidate will need to have:
- Outstanding customer service skills
- Driven and positive approach towards work
- Computer literate
- Excellent written and verbal English

The company offer excellent benefits, outstanding holiday allowance, ongoing training and progression and a friendly work environment.

To service and build professional relationships with all relevant Mitsubishi, Suzuki and Mercedes Benz Van Dealers within the South East territory (covering: London, Essex, Kent, Surrey and the South Coast) in order to maximize warranty and service plan sales and optimize our service levels to these franchised Dealers

To achieve agreed and budgeted annual objectives.

Hours

Thirty-five hours per week 0900 to 1700. However, due to the nature of this role hours will vary in line with the needs of the business.

Main Duties

Secure total Dealer network support
Increase Warranty and Service Plan sales volumes
Dealer Warranty and Service Plan training
Monitor and control Dealer claims rates

Essential skills, Attributes & Experience

•Good standard of general education (GCSE / A ‘Level or equivalent)
•Strong background in sales, coaching and negotiation within the automotive industry
•Working remotely / field based
•Ability to work to set KPIs and success in achieving pre-determined sales targets within tight timeframes
•IT literate & experienced within Microsoft Office packages (Word, Excel, Powerpoint, Outlook
•Strong organisational and interpersonal skills, and ability to communicate confidently/diplomatically at all organisational levels and with clients
•Excellent communication, and interpersonal skills at all levels
•Willing to undertake driving over long distances and nights away from home to meet business needs

Desirable Skills & Attributes
•Strong sales skills
•Experience in field sales and route planning
•Evidence of developing/business growth

Exciting opportunity to join a leading company in Tonbridge!

Do you have customer facing or call handling experience and looking for a new opportunity in 2019?

Our client is looking for an intelligent, positive candidate to join their busy customer service team in Tonbridge, they offer outstanding benefits and ongoing progression

Job Responsibilities:

• Provide excellent customer service to all incoming calls
• Assist policy holders by following the internal processes
• Administration support and inputting information onto the system
• Develop rapport and relationships with customers on the phone

You will need to show the following:

• Secondary education in Maths and English, or excellent numeracy skills
• Excellent speaking and listening skills
• Positive attitude and confident telephone manner
• Computer literate with good administration skills

The offices are within walking distance to Tonbridge Station, otherwise the company offer parking onsite.

Please apply asap, our client is looking to fill the positions asap.

We are looking for a permanent customer service administrator for a professional business services company in Bromley, close to Bromley South Station!

The role is varied and challenging and includes administration and customer service support.

Main Duties:

Answering the phone and dealing with queries from customers and business contacts
Providing advice and assistance to callers
Updating customer records
Responding to customer emails and correspondence
Sending out letters
Updating spread sheets
Sending and receiving emails

Requirements:

GCSE in Maths and English at grade C or above
A good level of numeracy and literacy is required
Candidates need a minimum of 1 year's work experience in an office environment
Accurate data entry skills and able to use MS Word and MS Excel
Excellent communication skills both written and spoken
Great attention to detail
Good problem solving skills

Hours of work:

Monday to Friday 0830 to 1700 (hour for lunch daily)

Our client, based in Croydon is looking for a Call Handler / Customer Service Advisor to join their team on an initially 4 week temporary basis, although there is the possibility that this may extend into a 3-4 month contract.

You will be handling incoming calls from customers, dealing with general admin, and data input.

A friendly and professional telephone manner is essential.

The hours are on a shift / rota basis, and cover 8am - 8pm, Monday to Friday and 8am - 7pm on Saturdays.

You will be working a 5 day week.

Sales Negotiator, Heathfield

Excellent opportunity for an experienced Sales Negotiator to join a high end, busy firm in Heathfield, The company have a profound reputation in the area and pride themselves on having long lasting staff members and clients,

For this role you will be required to:

· Ensuring the sales office and show home are in a great condition

· Ensuring all properties are always ready for viewings

· Showing all properties to interested parties and closing sales offers at the earliest opportunity

· Following up on the progression of the sales to ensure targets are met

· Liaising with agents , developers and solicitors as well as clients to keep everybody informed

· Ensuring the buyers are completely happy with the moving in process.

You will need to show the following:

· Confident, articulate and well presented

· 6 months plus estate agency experience

Professional and loyal

Driving license is essential for this role

Please apply now

Excellent Opportunity for an experienced Sous Chef!

An professional and busy restaurant location just outside Heathfield are looking for a Sous Chef to join their friendly team,

Requirements:
• Motivated, driven person that is keen to learn and develop
• 2 years plus experience working with fresh produce
• Able to work well under pressure and on their own initiative
• Will require own transport
• Must have proof of ID to work in the UK

The job will involve:
• Food preparation and keeping the kitchen tidy
• Working with the Head Chef to provide excellent service
• Communicate well with all kitchen and waiting staff
• Provide excellent food hygiene at all times

The hours are straight shifts, 5 days on and 2 days off. The restaurant doesn't open on Mondays or Sunday evening

PA to Chief Operating Officer – 26-28K PA + 1 Bonus

To provide high level and dedicated organisational support; to identify the important business issues as they arise and to assist the Chief Operations Officer and the Senior Operations Managers in managing their time effectively to meet the needs of their roles.

Hours of work:

35 hours per week Monday- Friday. Hours may vary in line with business needs.

Main Responsibilities:

Diary Management: Appointments / Meetings / Schedules
Communications: Phone calls / emails / newsletters
General administration: Correspondence / Presentations / Spreadsheets
Travel arrangements: National and International travel / Accommodation / Visa's
Expenses administration: Monitoring / Controlling department expenses / Credit Card Recs
Reporting: Management Reports / Stats

Our Tonbridge based client is looking for excellent Customer Service Executives to join their busy and growing team. This role is suited to someone who has experience in a customer facing role and looking to progress their career.

Requirements:

- Dealing with incoming calls about complaints and taking it to the resolution
- Excellent complaint handling service
- Building a rapport with customers on the phone
- Deal with all calls/complaints in a professional manor
- Input details onto the company database

You must show the following:

- Passionate about delivering a first class service
- Empathy and understanding
- Confident telephone manor
- PC literate
- Excellent communication and reasoning skills

Please apply now

Our client based in central Tunbridge Wells is looking for a Customer Service advisor to join their team on a temporary basis.

This is to work on a specific project and training will be given. You will be receiving inbound calls from a variety of customers.

This position is an immediate start and is ongoing for a few weeks. It maybe extended over a few months.

The ideal candidate will have a strong Customer Service background, an excellent telephone manner and be patient and empathic.

The hours are 9am - 5pm, Monday to Friday. The hourly rate is £10.00

Our client, a legal company based in Sevenoaks, are looking for a Receptionist to join their team on a permanent basis.

You will be required to provide good administrative support to the firm through general reception duties, in order to offer the highest quality of service possible. Some general secretarial support will also be required, so you must have good typing and IT skills.

Your duties will include:

Answering and directing calls through a switchboard

Greeting visitors

General admin and use of Outlook calendar

Managing meeting room bookings

Scanning confidential documents

Assisting secretaries throughout the firm with overload typing, documents and attendance notes using digital dictation

The ideal candidate will have:

Previous secretarial skills and reception experience within a law firm

An understanding of a receptionist role in a professional office

A friendly personality and be well organised

Strong organisational skills and be a multi-tasker

An excellent telephone manner with clear and effective communication skills

The hours are 8.30am - 5.30pm, Monday to Friday, with 1 hour for lunch.

Executive Assistant

Our client has an excellent opportunity to join their team as an Executive Assistant, the role is working for a leading and professional firm offering outstanding benefits,

The role will require:

- Supporting Directors
– Diary management
- Presentation writing
- Office management
- Personal support
- HR Administration
- Recruitment co-ordination

The ideal candidate will have the following:

- Professional with commercial experience
- Well presented and pro active
- Excellent 'all rounded' with a positive attitude
- Driver with a car is essential, there will be the occasional station drops, etc
- Being available to do international travel is also essential, either once or twice a year
- PA experience, organised and having knowledge of HR legislation is a benefit

The company offer excellent benefits, including personal and professional development and they pride themselves on having an excellent work place with happy staff.

Please apply asap

This is an excellent opportunity to work for a leading financial services company in central Croydon.

The role will involve:

• Processing client applications using the client systems
• Deal with client queries in line with set timescales
• Maintain a high level of the product range
• Updating daily work reports
• Using Word, Excel and Outlook

Requirements:

• Experience of working in an FSA environment an advantage
• Excellent customer service and problem-solving skills
• A good level of numeracy and literacy is required
• Able to produce letters and email correspondence
• A good level of numeracy and literacy is required
• Able to work in line with job deadlines

Hours of Work:

Monday to Friday – 35 hours per week – 0900-1700 or 0930- 1730

Objective of the Role

• Sales Ledger, Credit Control and month end reporting ensuring that invoices are raised and cash is received within credit terms.
• UK Sales Ledger accounts including account set up, obtaining signed direct debit mandates, credit control, resolving queries, raising manual invoices and credit notes where necessary and allocating payments received.
• UK Service business invoicing for specific clients and lines of business.
• UK & AWP P&C cash allocation.

Hours

Thirty-five hours per week. However, due to the nature of this role hours may vary in line with the needs of the business.

Main Tasks and Responsibilities

• Ensure that all sales invoices are raised on a regular and timely basis, ensuring that prices are kept up to date and new products set up in Agresso.
• Liaise with Sales team to maintain Sales Register which should form the basis of all regular invoicing.
Cash allocation.
• Maintenance of customer accounts in Agresso, ensuring SAP compliance.
• Responsible for Credit Control of all customer accounts. Sending out statements and chasing by telephone, email or letter to ensure we are receiving payment within our credit terms and that aged debt levels remain within agreed parameters. Regular communication with Sales and Management where problem accounts exist.
• Preparation and posting of monthly Sales Accruals.
• Preparation of Debtor report and bad debt provision for review with the Accounts Receivable manager.
• Opening any new customer accounts ensuring the link between PEWEI & Agresso is set up correctly.
• After each monthly invoice posting check that the direct mail invoices have been coded correctly and nothing has posted to the error account. If not liaise with the management accountant to move them to the correct codes.
• Raise manual invoices for Audit debits and ad hoc policies.
• Prepare monthly direct debit payment files so that Accounts Payable can process.
• Save the direct debit payment file to excel and create the upload file to post payments into SAP.
• Perform auto clearing process each month and manually match all other payments not picked up in this process to ensure ledgers are kept tidy and up to date.
• Create manual payment files for Audit and manually raised invoices.
• Review monthly debtor report and work on collection of any outstanding debt that is not current.
• Maintain a workbook detailing actions for the month with a diary date system for follow up.
• Contact clients not paying by direct debit to obtain payment by cheque and pursue them for a signed mandate.
• Ensure any failed payments are posted back onto the correct sales ledger accounts.
• Work with General Ledger Accountant to identify rejected direct debits in Accounts Payable Suspense account reconciliation.
• Liaise with clients where there has been a rejected direct debit to ensure the issue is resolved and payment of the account is bought up to date.
• Update any communication in the drafts of the customer master file in Agresso.
• Answer incoming calls and assist with queries, copy invoices and general enquiries.
• Liaise with internal departments to ensure a smooth running of the ledgers.
• Document all procedures and keep up to date.
• Responsible for the set-up of any new contracts – work with Accounts Payable to ensure that all necessary administration is completed before start date. Communicate completion or any issues to the business unit and team leaders.

UK Service business invoicing and cash allocation

Other Duties

• Update Accident Exchange statement each month, and perform rebate reconciliation. Raise purchase orders once corresponding invoices are received.
• Answer incoming calls and assist with queries, copy invoices and general enquires.
• To assist with any other additional duties or relevant ad-hoc projects as required by the Accounts Receivable Manger /AR Senior Administrator/ Head of Accounting and Finance Director.
• Keep an up to date list of outstanding actions that need to be resolved in order to perform the functions as described above.
• Ad hoc filing and archiving.
• Assist the Accounts Receivable team with credit control and any other duties as required.
• Document all procedures for the role and keep these up to date.

Qualifications:

• Professional manner and appearance in line with working within a corporate environment
• Mathematics and English GCSE or equivalent
• At least 2+ years direct experience in accounts receivable or general accounting role
• A good understanding of accounting systems & principles
• High level system skills including Excel
• Ability to work with non-finance managers
• Excellent organisation and ability to maintain focus on multitude of tasks
• Able to work under pressure and meet strict deadlines
• Flexible and adaptable to changing situations

Objective of the Role

To deliver a professional, business advisory service to various areas of the business. To provide clear, accurate HR advice and solutions on the management of employee relations issues

To build and develop relationships with managers and employees at all levels to provide support and guidance on a range of HR matters and share best practice throughout the business.

Hours

Thirty-five hours per week. However, due to the nature of this role hours may vary in line with the needs of the business.

Employee Relations
•To proactively engage in all Employee Relations issues, ensuring that fair and cost effective solutions are provided at all times to aid the achievement of personal and business objectives.
•To assist with advising Managers on appropriate strategies for managing employee issues in connection with any departmental change, business growth and restructuring exercises.
•Work with the line managers to develop and monitor appropriate employee relations performance indicators, standards and HR working plans.
•To assist in the management and in the interpretation of employment legislation to ensure harmonious working practices.
•To provide HR support including advice and attendance at meetings with managers and employees relating to employment issues including disciplinaries and grievances as and when required and in line with Company policies and procedures.
•To provide the appropriate information to support employees as and when required.
•Manage or assist with relevant ad-hoc projects as required by your Manager.
Sickness Absence and Occupational Health Management
•To ensure managers are taking steps for effective monitoring of sickness trends and remedial action in according with Company policies and to facilitate a proactive approach to absence management to ensure a smooth return to work of employees.
•To effectively manage and monitor occupational health and all sickness absence processes and activity supporting both the manager and the employee throughout.

Employee Development
•To assist in the management of employee development throughout the Company.
•To work with the HR Team and managers to maintain ongoing training and development to ensure consistency of performance and the development of skills and knowledge to meet our business needs.

HR Policies and Procedures
•To contribute to policy and procedure development, monitoring and reviewing, taking into account regulatory requirements and the latest legislation and best practice guidelines.

Managing Diversity
•Ensure all employment activities are in accordance with appropriate equal opportunities legislation.
•Wherever possible continue to develop the awareness of managers and staff in relation to equal opportunities.

General
•Complete all appropriate administration.
•Provide activity reports to your Manager on a monthly basis.
•To deliver workshops on a range of subjects covered by Human Resources.
•To carry out any other additional duties as requested by your Manager from time to time within the scope of your role.

Quality Standards
•To ensure systems and procedures are in place for all activity and fall within the guidelines of the relevant legislation.
•To investigate and respond to relevant issues highlighted by any employee.
•To assess and review standards and implement corrective actions where required.
Cost Management
•As appropriate, monitor relevant expenditure and where necessary, review practices to ensure costs are controlled and that HR activity contributes to the overall profitability of the Company.

Qualifications:
Evidence of experience within the following areas

Essential
• Part CIPD Qualified
• Strong knowledge and conversant with current employment legislation
• Proven evidence of HR generalist experience within a commercial environment
• Strong organisation skills with the ability to manage various workloads whilst working to strict timesscales
• A good working knowledge of Word and Excel
• Experience of using HR systems
• Flexible and adaptable to changing situations
• Strong communication, interpersonal and influencing skills with the ability to build strong working relationships with colleagues.
• Experience of advising and dealing with senior management.
• Demonstrable experience in Employee Relations, working within a fast moving environment.
• Self motivated with a meticulous confident approach to work duties
• Ability to undertake UK travel including overnight stays (limited and on an ad hoc basis)

Desirable
• Fully CIPD qualified
• Educated to ‘A’ Level standard or equivalent
• Experience of working within a similar commercial entity or Call Centre environment.

Our client is looking for a junior finance assistant to join their busy team in Tunbridge Wells.

This role would suit a school or college leaver who is good with numbers and looking to start a career in a finance team, having office experience is an advantage but not essential.

The duties will include:

• Reconciliation of supplier payments – in various currencies
• Reconciliation of refunds – in various currencies
• Preparation of BACs payments
• Input of documents onto the SAGE accounting system
• Preparation of Excel invoice documents
• Assist with the month end routine, as required
• Answering the phone and emails and responding to enquiries

You would need to show the following:

• Passionate on starting your career in Finance
• Professional, well presented, punctual and have great communication skills
• Have a willingness to learn
• You have strong numerical skills, demonstrated through academic achievements

Please contact us asap

If you have administration experience and want to start a career in HR this is the ideal job for you!

Our client, a professional and growing organisation is looking for an experienced administrator to join their busy HR team, the role will be working alongside the HR manager and you will have the opportunity to progress your HR knowledge and experience

You will need to show the following:

Educated to A.Level standard or equivalent

The responsibilities will include:

Please apply asap to be within a chance to interview

Do you have experience within a busy office environment and want to start a career with a leading and professional organisation?

Due to company growth our client is looking to expand their Outbound Sales team. This role would suit a candidate who has previous call centre or sales experience, you will benefit from excellent training and progression.

The role will involve:

- Make outbound sales calls to customers on the database q

- Meeting sales and performance targets set

- Handle customer queries

- Communicates well with customer

- Generate sales leads by having quality conversations with customers on the phone

Ideal candidate will need to have:

- Energetic, engaging and positive approach

- Excellent communication skills and phone manner

- Strong sales ability

- Shows determination and persistence

- Able to show strong people management skills

The company offer excellent benefits, uncapped commission, outstanding holiday allowance, ongoing training and progression and a friendly work environment.

Accounts Payable Assistant

We have an exciting opportunity with a leading medium sized company based in outstanding offices just outside Uckfield, due to company growth they are looking for an accounts payable assistant to join the busy team.

You will need to show the following:

- 6 months plus experience within an accounts payable role/team
- Highly numeric, experience of using in house systems
- Strong attention to detail and problem-solving skills.
- PC Literate
- Experience of using in house systems
- Strong problem-solving skills.
- Ability to manage own work, prioritising and managing multiple projects to meet
deadline

You will be asked to:

- Inputting suppler invoices onto the system to ensure their prompt payment
- Keeping record of invoices sent to Auditors
- Contacting suppliers for missing invoices
- Filing and scanning invoices daily
- Undertakes supplier account reconciliations
- Makes adjustments, handles queries and resolves problems within company guidelines
and policy
- Responsible for BACS runs. Ensuring prompt payment of invoices
- Contacting suppliers for payment details where no remittance advice has been
received.

Please contact Kate at Floss to discuss further

Good basic + Commission + Car Parking

We are a well-established employment agency business in rural Tunbridge Wells looking to expand our already successful business.We are keen to hear from recruiters with experience in either permanent or temporary recruitment looking for a new challenge. We work with a diverse range of clients covering Kent, East Sussex and Surrey.

If you are a standalone recruiter or currently work for a major player, have great client and candidate management skills and a good business developer, why not come and find out more about our friendly, professional team and send us your CV!

Full-time and part-time permanent positions available for the right candidates.

Our client, based on the industrial estate in Tunbridge Wells, is looking for a Warehouse Operative to join their team on a temporary basis, until mid July.

The successful Operative will be picking light weight items, using a hand held device. You will have plenty of back up and support, and training will be given.

The shifts are 6am - 2pm or 2pm - 10pm, and the rate is £9.00 per hour.

Our client, a friendly and family run Café based outside Tunbridge Wells, is looking for a Chef to join their team. This is a really exciting opportunity for the right person to become involved, bringing your own ideas to the Cafe and helping to develop the business.

You will be cooking with fresh, seasonal produce and planning menus, without the full responsibility of running a kitchen. There are no split shifts.

The successful Chef will be preparing breakfasts, light lunches including quiches and salads, baguettes, plus soups, curries and stews in the winter. You'll also be baking cakes for afternoon teas. At the moment the establishment is mainly vegetarian, but it doesn't have to be if you have fresh ideas to bring to the menu.

The hours are 8.30am - 4.30pm, Wednesday to Sunday. You will have Mondays and Tuesdays off.

You will need your own transport, due to location and there is parking on site.

Our client a leading company based in Tunbridge Wells are recruiting for an HR & Recruitment Assistant to join their busy team, this role is due to growth within the company, which is a very exciting time to join the business.

You will need to have 2 years plus HR experience in a busy environment with excellent knowledge and understanding of employment legislation and processes.

The role will involve:

• Setting up meetings / diary management
• Recruitment co-ordination – job specs, agency liaison, direct recruitment support e.g. online ads, screening, interview set up and applicant packs
• Employee correspondence – template creation and drafting
• Policy writing / changes in line with business needs and legislation
• Payroll compilation for provision of data to a payroll bureau
• Report creation for management information
• Induction ownership – set up and delivering. Enhancing the employee experience over time
• First point of contact for employee queries
• Employee lifecycle management – offer packs, system set up, induction, probation review management, employee check in and reviews, exit interviews
• Management and further development of the HRIS, People HR which has been newly implemented, ideas and initiatives central to employee engagement
• Project work – wellbeing programme development, HRIS development, presentations / workshops for employees

You will have to show the following:

• Pro-active , positive approach
• Strong skills on Power Point, Word and Excel
• Confident communicator – written and verbal
• Minimum 2 years’ experience in HR role
• Good understanding of employment legislation and processes
• A flexible approach