Welcome

Temps required! Are you looking for secretarial, administration, catering or kitchen work?

Please contact Adrienne on 01892 860909 or at adrienne@flossagency.co.uk

Various hours, good rates of pay!

This is a great opportunity to join a leading worldwide organisation as part of a prestigious customer service team.

Duties will include

• Handling incoming and outgoing telephone calls in a prompt and courteous manner in line with company expectations
• Provide a proactive response to calls for assistance and providing advice and solutions
• To ensure that customers receive the most appropriate service in a timely and cost effective manner
• To ensure that the customer is kept fully appraised of the progress
• To ensure that accurate costing are giving for all cases using available systems
• To liaise with internal and external business contacts
• Work in line with client SLA’s and company standards

Skills / requirements

• Experience of liaising with customers over the phone in a professional services environment
• Candidates will have excellent verbal and written communication skills
• Have a good level of numeracy and literacy with good keyboard skills
• Educated to GCSE standard
• Be well presented
• Able to commit to shift working

Hours

Working 37.5 hours per work on a 24/7 shift basis

Earliest start time 0630

Latest finish time 2300

There will be a requirement to work 4 overnight shifts approximately every 10 weeks for which a bonus of an additional £55 will be paid per night.

Other benefits include £30 luncheon vouchers per month, paid annual leave, lifestyle benefits and enhanced overtime rates.

Are you looking for a change of career or just a new challenge within Customer Services?

We are looking for people with excellent communication skills and a good level of numeracy and literacy for a leading employer in the Croydon area.

The roles are permanent opportunities and will involve working in a professional, busy call centre dealing with incoming calls from customers requiring help! (No sales just pure customer service).

If you are working within the Care or Retail industry we would especially love to hear from you?

All we ask is that you are able to work 37.5 hours per week and you can work a shift pattern that includes early mornings, evening and weekends on a shift basis.

Excellent salary and benefits.

Our client, based in Bromley, is looking for a Warehouse Operative to start immediately, on a temporary basis. This booking will finish mid July.

The successful Warehouse Operative will be:

The ideal candidate will have good communication skills, be able to work at a fast and accurate pace and have a flexible approach.
You will be IT literate, and training will be given.

The hours are on a shift pattern,8am - 4pm,and 4pm - midnight Monday to Friday, and some weekends will be required. You will have days off in the week if you work over a weekend. This is an immediate start.

Our client, based in Sevenoaks, is looking for an Assembler to join their team on a temporary basis, for approx. 4 weeks.

The successful Assembler will be assembling mechanical units, so some previous experience with handling tools would be an advantage.
This is a hands on role.

The hours are 8am - 4.30pm, Monday to Friday.

This is an immediate start.

Own transport is desirable, due to location.

Account Managers - + Bonuses!

These are full-time, permanent positions with a leading, award winning company in their particular field. Interested candidates will have gained experience from within the energy / utilities industry.

• The role will involve managing your own accounts ensuring the highest level of customer service whilst maximising potential business opportunities.
• Build, develop and maintain strong relationships with clients and suppliers
• Investigation into client issues in line with agreed SLA’s
• To fully understand and realise the client’s individual needs
• Support the Business Manager with contract renewals
• Keeping up to date with any changes within the industry and legislation
• Creating client reports, either ad hoc or agreed client deliverables
• To understand how your clients fees are structured and provide monthly reporting to the Accounts department
• Carry out all systems administration ensuring a high level of accuracy
• To carry out and attend client service and ad/hoc meetings as required

Job requirements:

• Previous Account Management experience in a client facing role is essential
• Excellent communication skills over the phone, via correspondence and face to face
• Able to manage client expectations and provide solutions
• A high level of computer literacy with strong Word and Excel skills
• Able to identify potential business opportunities
• A high level of numeracy and literacy
• Willing to travel with occasional overnight stays within the UK

Hours of work:

Monday to Friday between the hours of 0900 to 1700

This is a permanent position for a leading insurance services company in the Croydon area.

The role will be supervising a team of 5 colleagues in a busy finance / settlements departments.

You will be responsible for the following:

Supervising the team ensuring that they are working towards deadlines
Validating supplier invoices and ensure that personal claims are checked
Highlighting any payment errors and inaccuracies to line managers
Provide procedural advice to internal customers and suppliers
Manage incoming calls and email from suppliers and provide written reports
Bringing any exceptional invoice issues for the attention of the Head of Procurement
Assisting with loading of data onto systems
Ensure policy data is added manually and accurately
Ensure all correspondence by the team is carried out to the expected standard
Carry out monthly one to one's and annual performance reviews with the team
Organise and manage team meetings
Weekly and monthly management reporting

Ideal candidate:

Educated to A level or degree level desirable
A relevant professional qualification or part qualified
Accounts Payable experience is essential
Team Leader / Manager experience is essential
Excellent communication skills
Good reporting / analytical skills

Hours:

Monday to Friday 0900 to 1700

Main Duties

• Responsibility for the supervision of the day-to-day activities and co-ordination of customer’s projects / site installation, from quotation to handover.
• RAMS to ensure all works are carried out to customer’s site requirements and in line with H&S legislation and best practice.
• Communicate effectively with teams across different departments and collaborate with sub-contractors.
• Working closely with the contracts department and reporting to senior management.
• Manage labour resources for installation and commissioning including all sub-contract labour and specialist trades.
• Specify and source parts and raise purchase requisitions to the Purchasing Department.
• Provide on-going project planning/status and liaising with customers on a regular basis to ensure all project requirements are met.
• Working with the Engineering Teams to provide technical support and detailed site visit reports to clients.
• Assisting Sales Engineers with quotations and technical specifications
• Cost-Control / P&L responsibility reporting to the financial director and finance team.
• Supporting the engineering departments with Mechanical and Electrical CAD drawings for the production of technical manuals and handover documents.

Candidate Requirements

• Excellent man-management and contract management experience essential.
• Engineering background; electrical or mechanical.
• Excellent attention to detail, well organised with excellent planning skills
• Excellent communication skills and able to communicate across all levels.
• Fully IT literate MS Office, Mech & Elect AutoCAD experience.
• Full UK driving licence
• Based at the Biggin Hill head office must be able to travel throughout the UK.

Application Support Officer

The responsibilities of the role include to:

This is a full-time permanent position with a leading global organisation in Bromley, Kent.

The aim of the role will be to support a number of client software applications.

• Assist in the design, deployment, support, reconciliation and maintenance of the multiple applications
• Ensuring that documents and reports are produced at the correct time
• Ensuring that bills and letters are accurately produced and dispatched
• Respond to calls logged on helpdesk within SLA
• Liaise with suppliers, managers, clients and third-party software providers
• Undertake project work as required
• Support colleagues as required
• Conform at all times to all established processes, best practices and performance standards

The ideal candidate will have experience of supporting applications within a customer focused environment. Maths and English GCSE at grade C or above with an excellent knowledge of MS Word and MS Excel.

ours of work – Monday to Friday
Excellent company benefits

Our client a leader in their field are looking for an experienced Account Manager to join their busy travel and tourism team.

You would benefit from an excellent basic of £42,000 with company car or allowance and bonus, the also offer excellent company benefits.

The role will involve:

-Account managing high profile B2B partners

-Account manager existing business with corporate travel accounts

-To achieve agreed annual sales targets

-Build and liaise with numerous head office functions to make sure good relationships are maintained

-Maintain and manage new business at all times

The ideal candidate will need to have:

- Self motivation and driven to meet targets

- Strong interpersonal skills

- Commercial understanding

- Advanced PC skills including powerpoint

- Clean driving license

Do you have sales experience and looking for an exciting role with a leading firm?

Our client, based near to Crowborough have an excellent reputation in their field and pride themselves on their outstanding staff training and development. They have well located offices and you will join a sales team of 6 other executives.

The role will involve:

- Incoming and outgoing calls

- Most of the sales are warm with a small amount of cold leads

- Proactive in upselling and cross selling to the suppliers

- Reaching and exceeding targets

- Inputting call information onto the system

The company offer outstanding training to all new starters, excellent benefits and uncapped commission structure. Hours are Mon - Fri 9am - 5.30pm

Overview:
Design, deliver and co-ordinate development programmes and specific training courses to employees as directed by the People, Performance and Development Leader, ensuring the highest standards are maintained in line with all company accreditations. Update all training records and complete all associated administration.

Hours
35 hours per week. Due to the nature of this position there may be a requirement to provide training outside of Monday to Friday 9 – 5, with a potential shift between 7am-7pm. Hours may vary in line with business needs. Some travel may be required in line with business needs.

Responsibilities:

Source and/or deliver the following as directed by the People, Performance and Development Leader
• All Induction programmes
• Deliver virtual training to Sensee remote home workers and support the roll out by updating training material suitable for the virtual training environment
• Group training courses
• One to one coaching and/or development sessions
• Ad-hoc courses

Product Knowledge

• To be fully aware of all processes and procedures within Operations. To ensure that product knowledge is up to date.

Training & Coaching

• Where necessary, introduce appropriate training and coaching techniques that best suit the learning group and have the desired outcome.
• Liaise with appropriate management team members to provide training and ongoing support for all employees and implement relevant training solutions as required.

Training Needs Analysis

• Through regular liaison with the Operations Management Team, identify individual development areas for all staff with a view to improving and maintaining expected standards of performance.
• Conduct needs analysis as required by the People, Performance & Development Leader.

Training Records & Literature

• Maintain training records, identifying suitability, to both the individual and the relevant Operation’s departments of all training or development carried out.
• Prepare all documentation for training to be delivered and complete all associated administration.
• Report all training and development needs identified for individuals to the People, Performance and Development Leader using course feedback reports, Appraisals, Management requests or other sources available.
• Submit training returns, training assessments and performance monitoring reports to the People, Performance and Development Leader.
• Maintain all relevant training documentation, reference guides, handouts and department intranet pages through regularly reviewing and publishing updates.

Project work

• Some project work may be required

Education/Training/Qualifications

Essential:
• Good standard of general education
• GCSE or equivalent in English and Maths
Desirable:
• Educated to A Level standard or equivalent
• Have a nationally recognised training qualification

Special skills & knowledge

Essential:
Evidence of experience within the following areas –

• Be conversant with practical training needs analysis and evaluation techniques
• Excellent presentation skills with previous experience in designing and delivering training/development programmes
• Proven experience working in an employee development role within a call centre environment
• Strong administration skills
• Practical knowledge of using MS Office and SharePoint
• High standards of written and spoken English

Desirable:

• Experience of delivering training in a virtual environment
Aptitude/Personality

Essential:

• Proven multi-tasking experience within a fast paced environment
• Excellent communication and interpersonal skills - and the ability to liaise with people at all levels
• Patient and adaptable to changing situations
• High attention to detail and a quality focus
• Self-motivated, enthusiastic and able to work both independently and supporting colleagues within a team
• Professional manner

Other

• Have a creative and innovative approach to delivering effective training/development solutions

This is a permanent position working for a large corporate employment in the Croydon area.

We are looking for an Operations Manager to lead a small team of customer service specialists to ensure that the client's service is fully realised. You will be supporting your Team Manager and Team Leader by assuming responsibility for all operational issues within the department.

Duties include:-

Management of the Department
Performance Management
Communication
Quality Focus
Coaching & Development
Planning & Budget Control
Complaint Management
Client Liaison
Reporting / Projects

Education, Training & Qualifications

•Educated to the equivalent of A Level standard or above
•Team Management Training – within at least 7 of the following areas: Reviewing, target setting and forecasting performance, appraisals, team meetings, counselling, maintaining personnel records, delegation, disciplinary meetings, absence counselling, statistical reporting.
•Performance Management Training – within at least 4 of the following areas: One to one meetings, auditing, identifying training needs, coaching and development, objective setting, Personal Development Plans.
•Complaint Management Training: Handling of difficult customers, objective report writing

Specialist skills & knowledge
•Previous experience at Operations/ Department Manager level, or equivalent, leading/managing Supervisors/ Team Leaders.
•Practical working knowledge of the principles of Insurance, with a strong understanding of Domestic/ Commercial Property Insurance
•Strong organisational and problem solving skills
•Ability to effectively communicate at all levels both verbally and in writing, including senior level client liaison
•Intermediate knowledge of Outlook, Excel, Word
•Proven track record of successfully meeting personal and business targets
•Demonstrable experience in process review and improvement

Hours of Work

Based on a 35 hours per week over 5 days - Monday to Friday (with some Saturdays working)

Legal Secretary – Probate

My Client, a multi office legal firm is looking for a Legal Secretary for their expanding Probate department

You will be responsible to manage a caseload of probate files under supervision of the probate manager through a bespoke probate case management system, corresponding at the initial stage with clients, managing responses from third parties, preparation of probate papers and sending out correspondence to the probate registry.

You will be required to:

- Experience with probate caseloads and a basic understanding of probate processes and procedures is beneficial for the role.
- Attend to clients both on the telephone and in person
- Setting up and closing files as well an ensuring the case management system is continually updated
- Excellent IT skills

The company pride themselves on looking after and mentoring their staff, they also offer excellent company benefits and hours

Our client, based in Tunbridge Wells, is looking for a Contact Centre Advisor to join their team. This is a temp to perm position, with an immediate start.

The successful Contact centre Advisor will be responsible for:
• Answering the telephone to make appointments for their engineers to repair customers’ domestic appliances that have developed a fault
• Giving usage advice to customers on their appliances to avoid the necessity for sending an engineer while the appliance is under the manufacturer’s guarantee
• Ordering replacement spare parts for engineers
• Liaising with manufacturer customer services, insurance companies, suppliers and other departments
• Responding to customer e-mails

The ideal candidate will:
• Be able to show empathy and have a genuine desire to want to help customers
• Want to develop and grow within a team
• Be proficient in using computers
• Be a fast learner and adaptable to learning bespoke software packages
• Have the ability to remain calm under pressure
• Have a good telephone manner and be able to communicate in all situations in a polite and professional manner
• Be self-motivated and be able to prioritise tasks
• Possess a willingness to learn and be able to adapt to changes in processes
• Have impeccable time keeping
• Be an exceptional communicator, both over the phone and in all written communications (e.g. email)

The role:
• This is a permanent position subject to an initial 3 month probationary period
• Salary £14,000 - £16,350 per annum, plus £3,240 performance related bonuses (after probationary period)
• 40 hours per week Monday-Friday
• Saturday mornings on a rota basis (usually 1 in 3), paid as overtime
• Generous company contribution to pension scheme (after probationary period)
• 20 days holiday per annum (pro rata) increasing by 1 day for every year of service to a maximum of 25 day

Our client, based just outside Tunbridge Wells, is looking for a Care Navigator to join their team. This is a permanent position and you will be reporting to the Registered Manager.

The successful Care Navigator will:

Be taking a 'Whole Person' approach to ensure competent assessment of individual need
Be responsible for the navigation of internal departmental boundaries, eliminating barriers to integrated assessment and goal set
Provide consistently excellent customer service to all prospective patients and guests

Your key duties and responsibilities will be:
• To assess individual need from a 'whole person' perspective at first point of contact, and throughout their stay, using a strengths-based approach.
• To coordinate care and activities across all departments to ensure that individuals accessing the organisation's Health and Wellbeing (BHW) have the best possible opportunities for healing and recovery.
• Contribute to multidisciplinary meetings, working collaboratively with colleagues
• To assist with the coordination of care for customers with bespoke care needs
• To ensure that the organisation's booking system is utilised effectively and efficiently
• To play a crucial role in helping customers to get the right support, at the right time in relation to a wide range of needs, including physical, emotional, spiritual, social and environmental
• To provide excellent customer care, acting as advocate; taking and receiving referrals; prioritising need and ensuring a smooth delivery of appropriate services
• To be customer focused and willing to act as an ambassador for the organisation
• To liaise with support agencies to deliver a bespoke package in relation to identified need
• To maintain relationships with local health services and community organisations to optimise opportunities for ongoing support and meaningful engagement with local opportunities
• Collation of comprehensive data and information on a regular basis
• To offer timely access to assessment, information and coordination of appropriate intervention
• To support customers to build on their own strengths and capabilities to improve quality of life
• To advocate for the needs of customers with a focus on recovery and quality of life
• To work with customers across traditional health and social care boundaries building a bridge between care professionals and social opportunities
• To monitor each individual’s intervention package to ensure it is supportive and relevant

• To influence and promote healthier strategies with individuals accessing services at Health and Wellbeing

Budget and Resources
• To assist with the development of customer invoices and payment processes
• Take part in evening and weekend work as necessary to ensure cover.

General
• Follow the policies, procedures and practices of the organisation.

Hours of Work 37.5 hours per week. Worked between the hours of 08:00 and 20:00. Weekend working will also be required on a rotational basis.

Holiday 5.6 weeks per calendar year including 8 bank and public holidays (pro rata for part- time working). The holiday year runs from 1 February to 31 January. An additional one day of holiday will be awarded following 5 years continuous service (pro rata for part-time working).

Pension Scheme The organisation operates a contributory Qualifying Workplace Pension Scheme.

Probationary period: Six months

Notice Period 1 week on either side during probationary period. 1 month on either side following successful completion of probationary period.

The ideal candidate will have:

A minimum of 2 years experience in a Health or Social Care setting

Experience of comprehensively assessing care and wellbeing needs

Sound understanding of theory and practice principles of person- centred care, long term conditions and health and social policy

Excellent working knowledge of risk management and assessment processes

Excellent working knowledge of adult and child safeguarding, experience of a strengths based approach to assessment

Experience as a care coordinator or care navigator

Training in motivational interviewing

Experience of initiating and sustaining relationships with a variety of health and social care professionals

Experience of coordinating services in a multi-professional environment

A minimum of NVQ level 3 in care management or an equivalent Health and Social Care discipline

A Post-graduate level training and qualification in Health or Social Care

Confidence in the use of electronic records, spreadsheets and databases

Excellent communication and administrative skills,

The ability to access accurate and up to date information for a range of local services in relation to individual needs

The ability to problem-solve, be responsive and remain calm under pressure

Knowledge of booking software

You must also have:

Excellent communication skills at all levels able to communicate with sensitivity, warmth and empathy

Resilience to work in a challenging and changing environment, responding quickly and flexibly to new developments

Be a creative thinker

A positive and enthusiastic approach with great ambassadorial skills

Be computer literate with good knowledge of Microsoft Office

The ability to prioritise and manage diverse workload

The ability to work confidently in a multi-disciplinary environment

Your own transport is required to due to location.

Our client a leading and award winning estate agents are looking for customer service staff to join their contact centre in Medway.

Its a fantastic opportunity if you are interested in starting a career in the property sector or looking to work for a leading corporate firm that offer excellent benefits and progression.

For the role you will need to have:
- Excellent telephone manner and positive personality
- Hardworking and flexible with working hours
- Passionate to give excellent customer service
- Excellent attention to detail
- Confident, resilient and enjoy healthy and fun competition with your colleagues

Full training will be given at the start of the employment and the company offer excellent benefits, commission and progression.

The position will involve a 5 day week shift pattern over 7 days (Earliest shift starts at 08:20am latest shift finishes at 7pm) which includes 3 in 4 Saturdays and 1 in 4 Sundays.

We are looking for Clerical Assistants to work for a large professional organisation in Bromley.

The job will involve

• Dealing with incoming correspondence / post
• Logging correspondence and documents
• Updating customer records on the database
• Managing incoming and outgoing emails
• Updating MS Word docs and Excel spreadsheets
• Data input and checking information
• Some telephone work
• Full training is providedSkills required

Skills required

• A good level of numeracy and literacy
• A grade C or above in GCSE Maths and English
• Fast, accurate keyboard skills
• Able to use MS Word and MS Excel
• Excellent written and verbal communication skills
• Good customer service skills
• The ability to work will in a team environment

Hours of work are Monday to Friday 0830 – 1700.

WE ARE ONLY ABLE TO CONSIDER CANDIDATES WITH AN ENERGY / UTILITIES BACKGROUND

THESE POSITIONS ARE BASED IN THE BROMLEY AREA.

Account Managers - Energy / Utilities + Bonuses!

These are full-time, permanent positions with a leading, award winning company in their particular field.

• The role will involve managing your own accounts ensuring the highest level of customer service whilst maximising potential business opportunities.
• Build, develop and maintain strong relationships with clients and suppliers
• Investigation into client issues in line with agreed SLA’s
• To fully understand and realise the client’s individual needs
• Support the Business Manager with contract renewals
• Keeping up to date with any changes within the industry and legislation
• Creating client reports, either ad hoc or agreed client deliverables
• To understand how your clients fees are structured and provide monthly reporting to the Accounts department
• Carry out all systems administration ensuring a high level of accuracy
• To carry out and attend client service and ad/hoc meetings as required

Job requirements:

• Previous Account Management experience from within the energy / utilities industry
• Excellent communication skills over the phone, via correspondence and face to face
• Able to manage client expectations and provide solutions
• A high level of computer literacy with strong Word and Excel skills
• Able to identify potential business opportunities
• A high level of numeracy and literacy
• Willing to travel with occasional overnight stays within the UK

Hours of work:

Monday to Friday between the hours of 0900 to 1700

WE ARE ONLY ABLE TO CONSIDER CANDIDATES FROM AN ENERGY MANAGEMENT BACKGROUND

This is a great opportunity to join a well-established organisation in central Bromley and becoming part of an ever growing team!
• To deal with your own supplier queries by phone and email
• Maintaining systems with accurate data – account details and contract rates
• To monitor and analyse customer data
• Making sure all documents and procedures are kept up to date and making any amendments accordingly
• Management of customer / supplier billing queries
• Creating payment spreadsheets as per customer specifications, whilst dealing with general billing enquiries
• Ensuring that the customer invoice cycle understood and kept updated and validated
• Manage workload using Outlook tasks and ensure emails are processed within dedicated timescales
Experience
• Experience of working with data manipulation and validation
• Advanced IT skills including MS Word and Ms Excel
• A proactive customer service approach and problem solving skills
• Excellent communication skills both written and spoken with a high level of numeracy and literacy
• Strong attention to detail
Hours
Full-time hours - Monday to Thursday 0845-1700 and Fridays 0845-1600!

To provide an accurate, efficient and effective management and administration of Company Compensation (Payroll) and Benefits advice and administration for all Employees.

To assist with any reviews and investigate potential Company benefits

To communicate, promote and implement new and existing benefits.

Responsibilties:

•To provide a professional payroll and benefits service for all employees, whilst also proactively keeping abreast of changes and developments within relevant legislation.

•To produce the monthly salary payments for all Permanent and Fixed Term Contract staff through computerised payroll, ensuring that all deadlines are met.

•To produce monthly additional payments for Permanent, Fixed Term Contract employees and new starters through cheque payments, resolving any underpayments.

•To maintain accurate details on the payroll system, adding new employee information, amending details as required for existing staff.

•To process all Leavers including P45’s.

•To process Company absence via computerised payroll, paying Company sick pay and SSP as appropriate.

•To deal with SMP calculation and payment together with SPP, Adoption Pay, Shared Parental Leave and any relevant enquiries.

•To process Company lunch allowance, car parking, mobile phone deductions, overtime, bonus payments, annual leave bonus and other ad hoc payments and deductions via payroll systems.

•To process bonus payments, the Company’s Business Incentive Scheme payments and other ad hoc payments via payroll systems.

•To produce accurate reports and information for Government departments relating to payroll, taxation etc. ensuring all deadlines are met.

•To produce all necessary reports for the payroll, to include payment proposal, summary by CC, Payment Confirmation, Payroll Processing and sending the Bacs

•Real Time Information – submitting the required data for each payroll

•Processing and checking the HMRC inbound and outbound downloads each month

•To produce ad hoc reports / statistics using the payroll system and Excel as required.

•To set up and communicate new Pensions and AVC’s for new employees, amendment and leavers on payroll systems and pension provider website. To issue relevant paperwork, handling all enquiries and ensuring all deadlines are met.

•To respond promptly to all written and verbal enquiries from members of staff regarding payroll / taxation queries.

Practical experience and evidence is required in the following areas:

• Demonstrable experience of responsibility for administering a payroll in excess of 500 employees

•Knowledge of all aspects of Payroll procedures including statutory payments and deductions and voluntary deductions / court orders

•Current Tax / NI / HMRC legislation

•The ability for manual payroll calculations

•Tax Year End reconciliations

•Understanding of obligations to other departments both internal and external (e.g. management reporting)

•Demonstrable experience of computerised payroll systems

•Excellent written communications skills

•Ability to priortise and manage multiple tasks at a time

•Demonstrate problem solving skills

•Confident dealing with complex numerical information

•Report writing skills

•Self motivated

•Well organized

•Flexible and adaptable

•Resilient

•Diplomatic

•Quality focused

•Strong interpersonal / communication skills at all levels

•Strong team player

Desirable - Evidence of practical experience in the following areas:

•Knowledge of Agresso Milestone 4

•Conversant with Benefits including P11ds

•Educated to A Level / relevant GVNQ standard or equivalent

This role will initially be based on a 6 month contract to cover a maternity leave.

Job Location - Office based however due to the nature of the role, you will also be required to assist with regional training a various Manufactures facilities as requested by the Technical Training Manager. Expenses to be reimbursed in accordance with company policy

Source and / or deliver the following as directed by the Technical Training Manager.

Ensure equipment, travel arrangements/accommodation and subsequent joining instructions are completed for all internal and external delegates attending training courses and recruitment assessment centres.

To liaise with the Technical Training Manager and complete new starter Induction Agenda, populating the initial week in Croydon to include first aid, technical procedures, introduction to IT and internal departmental visits.

To maintain and update all first aid training delivery equipment and material fully documented in the Technical Training Library. To plan and implement first aid training both internal one day and three day courses liaising with other areas of the business when requested controlling cost and maintaining accurate records for H&S and auditing purposes.

Manage all course registrations, venue bookings and accommodation requests in line with the company policy and procedures.

To be responsible for handing all general administration, telephone and e-mail queries within the department.

To maintain all training records, documents and supporting evidence, accreditation and certification for the awarding body, and for auditing and reporting purposes.

Hours - Thirty-five hours per week 9am to 5pm Monday to Friday. However, due to the nature of this role hours may vary in line with the needs of the business.

Background - A training admin / training support background is desirable. Excellent communication and presentation skills. A confident user of MS Word / MS Excel / MS PowerPoint. The ability to analyse and interpret data.

A multi-award-winning, growing company are looking for a procurement manager to join their vibrant offices in Tonbridge, to create and implement a purchasing strategy for the company to meet their fast-growing needs.

Responsibilities
● Create and manage the implementation of a strategy for purchasing products
● Liaise with company directors and heads of department as required to determine their requirements and budgets and to avoid duplication
● Nurture relationships with existing suppliers and research, identify and develop relationships with new suppliers in order to negotiate the best prices for the business.
● Monitor business trends and product/service availability to pay the minimal prices without sacrificing quality or delivery times.
● Manage budgets as required, ensuring they are kept up to date, and that accurate reports can be run on procurement data on a regular basis to inform senior management on total group, business unit, team and individual team member expenditure and on business trends.

The successful candidate will have:
● Experience within a procurement role
● Proven, successful people management experience
● Experience of managing multiple budgets
● Excellent level of numeracy and good financial analysis skills
● Superlative negotiation skills with strong interpersonal and communication skills, both written and verbal
● Excellent time management and organisation skills
● CIPS qualification
.
The client are looking to hire asap, please contact Kate at Floss to discuss further

This is a 6 Month Contract

This is a fantastic opportunity to join a corporate organisation and become part of their professional and friendly recruitment team.

Responsible for the end to end recruitment process of high volume and niche head office roles. This will include, but not be limited to, the design and placement of advertisements, logging of applications onto the applicant tracking system, response handling and screening, organisation of assessment centres and coordination/conducting of competency based interviews.

Main Duties:

Candidate Sourcing
Candidate Selection
Telephone Screening
Arranging Assessment Centres
Marking and evaluation
Recruitment Administration
Recruitment Agency management
Policy & Procedure

Skills / Experience:

A proven track record within the recruitment sector (agency or internal)
Experience of interviewing and selection of candidates
Able to facilitate Assessment Centres
Experience of using Applicant Tracking Systems ideal
Excellent communication skills both written and spoken
The ability to manage internal relationships with Line Managers
Industry qualifications desirable

Hours of Work:

Monday to Friday 0900 to 1700

We are looking for an experienced Night Shift Manager with a Distribution / Logistics / Warehouse background.

Working for a professional organisation the role will involve:

Providing a meaningful contribution to logistic services HSE compliance and effectively lead a team of FLMs and colleagues to treat HSE compliance a top priority in operations.

Responsible for the day to day management, initial and on-going development and motivation of team leaders and their teams.

To ensure the consistent achievement of KPI’s and delivering a high level on time.

Responsible for ensuring excellent working relationships with the customer representatives and being aware of their business needs and objectives.

Experience needed:

Must be able to demonstrate relevant management experience in a high volume operation

Excellent team building, leadership and motivational skills.

Excellent communication skills both verbally and written.

Able to manage key relationships within the organisation including HR, Customer Service and Finance.

Hours of Work:

Monday to Friday 2130 to 0600

Good benefits plus on-site parking

Our client, based in Tonbridge, is looking for a Cleaner to join their team. This is on a possible temp to perm basis, with an immediate start.

The successful Cleaner will be responsible for keeping all public areas clean and tidy.

Your duties will include cleaning and dusting all public areas and office space, dusting desks, emptying bins, cleaning cloakrooms and generally overseeing the cleanliness of the organisation.

The hours are flexible, but requiring 5 hours a day, Monday to Friday.

There is parking very close by.

This is a brilliant opportunity for an experienced Administrator to work for a major organisation in the Bromley area and become part of a busy team.

The job will involve provided admin support which will include:

Maintaining and updating documents and reports

Extensive data input onto systems

Printing letters and bills ready for despatch

Monitoring data and information

Using MS Word, MS Excel and Outlook

Working towards job deadlines

Experience required:

Previous experience working in an office environment

Accurate data entry skills

Able to use MS Word and MS Excel to a high standard

Strong attention to detail

Any experience of BACS or payment processing an advantage

Able two work in a team using own initiative

Hours of work:

Monday to Friday on a shift basis between 0700 and 1700. (37.5 hours per week)

Full training is provided

You will be acting as first point of contact for customer and claim handler queries via email, ensure compliance of websites and documents, assisting in the implementation of new schemes and development of existing schemes, reporting monthly sales figures and liaising closely with other key departments.

Provide support to customers (via email) and claim handlers (via email and phone).
Communication with other departments. For example Finance, Underwriting and Legal & Compliance, external claims handlers and Head Office
Website compliance. Check partner websites to ensure information about our insurance, and the sale of our insurance, is compliant. Support will be provided by a compliance officer;
Product development and implementation (including proof reading Policy Wordings; creating IPIDs, confirmation emails, business rules; obtaining translations (via an external company) etc.)
Reporting. Produce monthly graphs for the Country Manager showing sales figures (enter figures and format graph). Create monthly claims report (download and format
Customer renewal reminders. Use mail merge to send emails to customers whose annual insurance is about to expire.
The role may grow to encompass other key tasks.

Experience / Skills:

Strong IT skills with a good understanding of MS Word and MS Excel
Excellent attention to detail and a high level of accuracy
Any experience within insurance services would be an advantage
A good level of numeracy and literacy is essential
Ability to work as part of a team using own initiative

Hours of Work:

Monday to Friday 0900-1700 or 0800-1600

Our client, based in Crowborough, is looking for a Front of House person to join their team on a temporary basis. The successful FoH person will be working in a very nice environment, with flexible days. This is ongoing, with an immediate start.

Your duties will be to serve customers with hot and cold meals, operate the coffee machine, clear tables and some kitchen duties.

The hours are 8.30am - 5.30pm, the days are flexible, so you will be able to work as many as you wish.

There is parking on site.

Our client, a leading and professional business are looking for a HR manager to join their team in Tunbridge Wells,

This is an exciting opportunity for someone who has experience within a small company who doesn't mind helping out with all aspects of HR, employment law and have a strong background in HR

The role will involve:

• Deliver a comprehensive HR service to the business
• Employee relations, including managing absence, disciplinaries, grievances and sickness
• Measuring employee satisfaction and identifying areas that require improvement
• Implementing the training and development agenda; identify areas that need attention and improvement
• Managing talent and succession planning; taking overall responsibility for recruitment activity and campaigns
• Ensuring all company policies and procedures are up to date and in line with current employment law and ensuring line managers are up to date with any change in policy
• New starter and payroll preparation

You will be required to:

• Have at least two years’ experience within a HR manager role
• Superb communication honed in business partnering/advisory roles
• Experience of dealing with senior individuals
• Confident directing HR and advising managers on all aspects of people management and development.
• Strong understanding of employment law
• A professional and commercial approach to HR, with the ability to deliver high employee satisfaction, appropriate development and reward for individuals

The company offer excellent benefits and outstanding work environment, please apply now or speak to Kate at Floss for more information

Do you have Travel Industry experience and looking for a new opportunity to progress your skills and knowledge within Business Travel?

Our client are looking for experienced sales candidates to join their business, the role is within a successful international Trade Mission team and you will be responsible for account managing the clients travel requirements

The role will involve:

• Identify and develop new opportunities

• Administer and organise the travel arrangements required
• Maximise new business development opportunities
• Build and maintain strong, long-lasting customer relationships

If you are an enthusiastic sales person with a proven track record of account management in the travel industry, then this role can offer you the chance to grow and develop your travel experience. You must enjoy giving excellent service, sales and organisation in a travel based role.

Excellent rewards, benefits and outstanding work environment

Please contact Kate at Floss Agency to find out more

Immediate Start!!!!

A leading employer in Tunbridge Wells are looking for a number Warehouse Operatives on a long-term temporary basis and have positions available on both day and night shifts.There will be the opportunity to become a permanent member of staff after a qualifying period.

Working 4 x 12 hour shifts per week (45 hours P.W) to include some weekends on a rota basis.This will include regular breaks during the shift, including a paid lunch break!

Day shifts are 0600 to 1800

Nigh shifts are 1800 to 0600

The main duties will involve processing customer orders, picking, assembling and packing stock ready for delivery.Interested candidates will ideally have some experience of working in a warehouse / distribution environment and have a good attitude towards work.

All necessary equipment (uniform and safety shoes provided).

Free on-site parking.

We are looking for a permanent customer service administrator for a professional business services company in Bromley.

The role is varied and challenging and includes administration and customer service support.

Main Duties:

• Answering the phone and dealing with queries from customers and business contacts
  Providing advice and assistance to callers
  Updating customer records
  Responding to customer emails and correspondence
  Sending out letters
  Updating spread sheets
  Sending and receiving emails

Requirements:

A good level of numeracy and literacy is required
Candidates need a minimum of 6 months work experience in an office environment
Accurate data entry skills and able to use MS Word and MS Excel
Excellent communication skills both written and spoken
Great attention to detail
Good problem solving skills

Hours of work:

Monday to Friday 0830 to 1700 (hour for lunch daily)

+ Shift Allowance up to £600 PA + Overtime Rates + 1K Annual Bonus

This is a great opportunity to join a leading worldwide organisation as part of a prestigious customer service team.

Duties will include:
• Handling incoming and outgoing telephone calls in a prompt and courteous manner in line with company expectations
• Provide a proactive response to calls for assistance and providing advice and solutions
• To ensure that customers receive the most appropriate service in a timely and cost effective manner
• To ensure that the customer is kept fully appraised of the progress
• To ensure that accurate costing are giving for all cases using available systems
• To liaise with internal and external business contacts
• Work in line with client SLA’s and company standards

Skills / requirements:

• Experience of liaising with customers over the phone in a professional services environment
• Candidates will have excellent verbal and written communication skills
• Have a good level of numeracy and literacy with good keyboard skills
• Educated to GCSE standard
• Be well presented
• Able to commit to shift working

Hours:

Working 35 hours per week 5 days out of 7 (on a rota basis which includes weekends as part of the rota).

Earliest start time 0630
Latest finish time 2300

There will be a requirement to start working overnight shifts after the 6 month probationary period.

This will average 4 overnight shifts in a row approximately every 7/8 weeks. An additional payment of £55.00 per night shift.

Other benefits include: Paid annual leave, lifestyle benefits and enhanced overtime rates.

Our client, based in Tunbridge Wells, is a well‑established Private Landlord. He is looking for a Property Manager with a “can-do” attitude to work flexible hours on a part‑time basis.

You will be responsible for managing 25 residential properties – instructing letting agents for new AST lettings, arranging check‑in and check out inventories, co‑ordinating property maintenance and emergency call‑outs, handling tenancy renewals and deposit repayments/deductions.

The ideal candidate will have previous Property Management experience, ideally a knowledge of Property Law and Agreements, a professional telephone manner, good IT skills and meticulous record keeping.

The hours are 50 - 75 hours a month, and these are flexible.

The hourly rate is £14.00 per hour + expenses.

Our client, based just outside Wadhurst, is looking for a Kitchen Assistant to join their team on a temporary basis.

The successful Kitchen Assistant will be working in a friendly kitchen, and will be responsible for keeping the kitchen clean and tidy, putting dishes through the dish washer and generally mucking in where required.

The hours and days of work are flexible, and the shifts are all for 8 hours.

You will need your own transport, due to location. There is parking on site.

Do you have experience in recruitment and looking to start a career in HR?

Our client a leading and pro-active company are looking for a HR assistant to work along the HR manager, the role has allot of opportunity for training, development and growth within the company. The role would suit someone who has a recruitment or training background who has an interest in HR.

The role will involve:

• Answering employee questions
• Processing incoming mail
• Creating and distributing documents
• Providing customer service to organization employees
• Serving as a point of contact with benefit vendors/administrators
• Maintaining computer system by updating and entering data
• Setting appointments and arranging meetings
• Maintaining calendars of HR management team

The ideal candidate will have

• 1-2years HR or Recruitment experience
• Strong Administrative skills
• Experience of dealing with Health & Safety at work would be a bonus
• Desire to develop career in HR

The company offer excellent benefits and Bonus's and will offer training in CIPD

Please contact Kate to discuss in more detail

Our client, based in Tunbridge Wells, is looking for a Junior Contact Centre Advisor to join their team. This would suit an entry level candidate who is interest to start a career within a call centre/customer service environment, as full training in given.

Responsibilities will include:

You will need to show the following:

Hours are 8am - 5pm Monday to Friday, Saturdays are on a rota basis and are paid over time..The company offer an excellent benefits and bonus scheme and ongoing excellent training and development

Please contact Kate at Floss to discuss in more detail

Our client, based in central Tunbridge Wells, is looking for a PA to join their team on a temporary basis.

You will report to the Operations Director, and your main responsibilities would be:

To develop directorate’s approach to document management, retention and storage. Be responsible for ensuring departments’ policies and procedures are up to date across the Operations directorate

To lead on Smart Alec for the Operations team

To provide full secretarial support to the Operations team, maintaining confidential & personal records. Filter and manage the Director’s e-mails responding and taking action where appropriate. To set up and maintain all appropriate administrative filing systems and provide a quality control service regarding all correspondence including letters, emails and other documents to ensure they are correct

To co-ordinate the staff reporting to the Operations Director and their teams to ensure they meet their individual deadlines and deliver what is expected – extensively monitor work plans and individual action sheets and be aware of their priorities. Offer support when required.

To work with clients and deal with often challenging situations and complaints

To coordinate data and papers from external and internal sources for Commercial Core Group and Strategic Core Group

To project manage business improvement and value for money projects for the Operations Directorate

To co-ordinate and set the agenda for meetings for which the Operations Director is chair.

Be responsible for organising events including conferences and away days for the Directorate. Ensure arrangements are effective, practical and timely.

Comprehensive organisation and management of the Director’s work, ensuring completion of tasks and achievement of targets on corporate and personal workplans.

To organise the diary, scheduling meetings, tasks, and allow sufficient time for planning and preparation. Prepare any relevant papers in advance, circulating if necessary and taking detailed minutes at meetings.

To liaise and negotiate with external organisations when required on behalf of the Director.

To make decisions in the absence of the Director and ensure issues are dealt with accordingly.

Be the first point of contact for callers and enquiries to the Director. Deal with written and verbal problems, enquiries, and urgent matters. Assess priorities, and refer as appropriate.

To provide support to the other directors and Chief Executive in the absence of their PAs.

Be fully aware of current situations concerning the Director/Operations Directorate and the organisation whilst maintaining confidentiality at all times.

To ensure Heads of Services are briefed regularly/ communicated with and consulted as appropriate.

To project manage specific projects and take responsibility for the co-ordination, reporting and application of these projects.

To liaise with all Boards and Committee Members, Directors, Management Team, Senior Management Team, local authorities and Consultants as required on behalf of the Director.

To proactively contribute towards achieving operational KPI’s in line with departmental targets.

The ideal PA will have:

Relevant Administration experience

Considerable experience of document management and diary co-ordination

Proven experience of project management in a support or co-ordination role

Experience of event/meeting organisation and minute taking

Knowledge of the housing sector would be an advantage

Experience of delivering advice and complex information often in challenging situations

Excellent verbal and written communication skills communicating professionally, projecting a positive impact on recipients

Strong interpersonal, influencing and negotiation skills

Good numerical and analytical skills

Proven ability to organise and prioritise work, meet deadlines, work under pressure and handle a number of tasks simultaneously and accurately

Proactive approach to solving problems

Able to work as an effective team member with minimum supervision

Able to work in a methodical way spotting errors and omissions and rectifying mistakes

Demonstrate resilience in pressured and stressful situations

Ability to deal with sensitive information, maintaining confidentiality

The hours are 8.30am - 5pm, Monday to Friday

Do you have any experience within a Claims environment - are you looking to progress your career, if so, this maybe the opportunity for you!

Travel Claims Handler – 22.2K PA + 1.2K Annual Bonus

Assess claims pro-actively and in line with the principles of treating customers fairly. Communicate professionally with customers and third parties. Actively contribute to continual improvement of department. Effectively manage costs. Communicate claims outcomes clearly to customers referring to appropriate policy terms & conditions.

Hours

•Thirty-five hours per week. 8am to 6pm, Monday to Friday. However, due to the nature of this role hours may vary in line with the needs of the business.

Main Duties

•Handle first notification of loss (FNOL) calls, enter all relevant claims information and dispatch claims forms as appropriate
•Manage & respond to department email enquiries
•Communicate with customers and third parties by telephone/email/letter in a clear, concise and professional way
•Assess new claims (Travel/Missed Event/Collision Damage Waiver excess) in accordance with policy terms and conditions, within specified service levels and in line with departmental procedures
•Handle any necessary administrative duties relating to claims, e.g. completion of worksheets
•Ensure that all relevant data is collated and entered onto the system in a timely manner, with a focus on accurate data entry and regular data cleansing
•Identify and initiate potential recoveries from 3rd parties
•Handle customer escalations in a positive way and refer any unresolved quality issues to your line manager

Background / skills

It is essential that you have a good standard of general education including and English Language and Maths GCSE of equivalent.

Further to this you must be able to demonstrate evidence of experience in the following areas:
•Working in a general insurance claims environment which includes call handler duties
•Excellent telephone manner
•PC literate and numberate
•Have good worldwide geographical knowledge and experience of working in a travel claims environment

It is important that you hold the following personal qualities:
•Excellent communication skills and ability to empathise when required
•Sound decision making ability encompassing diplomacy and patience when required
•Mature and confident approach to work duties
•High attention to detail and quality focus
•Flexible and adaptable to changing situations
•Team player
•Ability to prioritise multiple tasks and work under strict timescales
•Self motivated and enthusiastic
•Strong organisational and interpersonal skills

Customer Service Advisor needed for a well-established, successful company outside of Sevenoaks, the company have an excellent reputation and deal with a popular product. If you are looking for a career in customer service this would be the ideal job for you…

The role will involve:

- Handle inbound telephone queries

- Be the point of contact for the Field Sales Manager

- Build good working relationships with trade customers

- Process Purchases from receipt to delivery

- Give excellent customer service on the phone and via emails

Ideal candidate will need to have:

- Outstanding customer service skills

- Customer Service and Sales support experience is an advantage

- Driven and positive approach towards work

- Computer literate

- Excellent written and verbal English

The company offer excellent benefits, ongoing training and progression and a friendly work environment.

Please contact Kate at Floss to find out more