Welcome

Temps required! Are you looking for secretarial, administration, catering or kitchen work?

Please contact Adrienne on 01892 860909 or at adrienne@flossagency.co.uk

Various hours, good rates of pay!

Our client, a prestigious Legal firm based in Tunbridge Wells, is looking to recruit a secretary, on a temporary basis, for one month, maybe longer.

The ideal candidate will have some previous legal experience, preferably in Property, fast and accurate typing skills and good IT shills.

This position is full time and starts on Mon 4th Sept '17. The hours are 9am - 5.30pm, Monday to Friday.

This will be an opportunity to join a leading international organisation in their Bromley office.

The role will involve providing back office administration support on a number of client contracts. This will involve processing incoming correspondence and emails. Updating customer accounts on the computer as well as managing some customer queries.

The role would suit an individual who has at least 6 month experience within a clerical / customer support role who has good data entry skills and strong attention to detail.

Suitable candidates MUST have a grade C or above in GCSE Maths and English and be available to work Monday to Friday on a full-time basis (37.5 hours per week).

This is a great opportunity to join a leading worldwide organisation as part of a prestigious customer service team.

Duties will include

• Handling incoming and outgoing telephone calls in a prompt and courteous manner in line with company expectations
• Provide a proactive response to calls for assistance and providing advice and solutions
• To ensure that customers receive the most appropriate service in a timely and cost effective manner
• To ensure that the customer is kept fully appraised of the progress
• To ensure that accurate costing are giving for all cases using available systems
• To liaise with internal and external business contacts
• Work in line with client SLA’s and company standards

Skills / requirements

• Experience of liaising with customers over the phone in a professional services environment
• Candidates will have excellent verbal and written communication skills
• Have a good level of numeracy and literacy with good keyboard skills
• Educated to GCSE standard
• Be well presented
• Able to commit to shift working

Hours

Working 37.5 hours per work on a 24/7 shift basis

Earliest start time 0630

Latest finish time 2300

There will be a requirement to work 4 overnight shifts approximately every 10 weeks for which a bonus of an additional £55 will be paid per night.

Other benefits include £30 luncheon vouchers per month, paid annual leave, lifestyle benefits and enhanced overtime rates.

Our client, based just outside Tunbridge Wells, is looking for an Assistant Hospitality Supervisor to join their team, on a part time, temporary basis. This is a possible temp to perm position for the right person.

The successful candidate will be reporting to the Hospitality and Catering Lead, and will be responsible for overseeing the Hospitality staff.

You will be working closely with the Hospitality & Catering Lead, Hospitality Supervisor, Tea Room supervisors, Reception and others to ensure the smooth running of both housekeeping and catering. Flexibility will be required. In addition to working weekends, the role will include working on Bank holidays.

The ideal candidate will have some previous supervisory experience, preferably in the Hospitality industry. Excellent communication skills are essential, and you will be a team player.

Your duties will include:

This position is a part time role, and covers 3 days every week. You will be required to work every Friday , Saturday and Sunday. The hours are 12 noon to 8pm on Fridays, and 7.30am - 4.30pm on Saturdays and Sundays.

Own transport is an advantage, due to location, and there is parking on site.

We are looking for permanent Retail Supervisors for busy retail outlets in Ticehurst and Burwash. Working for this family business you will become a vital member of the team and you report directly the business owner.

Duties will include:

Assisting with the day to day management of the store

Ensuring the business operates in line with legislation

Sales and business development

Store security, balancing tills and money management

Supervising colleagues and staff training

Staff performance, recruitment and appraisals

Organising staff annual leave and organising rota’s

Ordering stock and managing deliveries

Preparing for sales and in-store promotions

Adhering to health and safety requirements

Ideal candidates:

Must have previous supervisory or team leader experience within the retail sector

Excellent customer service and problem solving skills

Strong organisational skills and good attention to detail

A good level of numeracy and literacy

MUST be able to work on a shift pattern and commit to full-time hours

Hours of work:

The role will be on a full-time shift basis i.e. 0600 to 1300 and 1300 to 2000 (to include alternate weekends).

To monitor, evaluate and make key recommendations for strategic direction management decisions through the monitoring of KPI performance across all Operational functions. Identify variance from expected performance with root cause analysis and recommendations for improvement. Optimise customer experience through forecasting, budgeting, workforce scheduling, management reporting and implementation of best practice.

Operational Performance

• Ensure and oversee the formulation and production of key performance dashboards on a daily, weekly and monthly basis.
• Work alongside operational managers across all operational functions to understand key performance variations and feedback with recommendations to the operations leadership team.
• Prepare action plans for short, medium and long term operational improvement initiatives and monitor the effectiveness of those action plans.
• Continuously review and identify customer-focused process improvement opportunities and process optimisation within existing operations to ensure continuous development and evolution of operating processes.
• Ensure that root-cause analysis and lessons learned are constantly translated into measurable operational performance improvements.

Planning and Forecasting

• Develop forecasting models and capability in order to plan resource requirements based on activity trends and KPI requirement evolution.
• Modify and review resource planning processes in line with experience and operating environment changes.
• Produce expected resource requirements in line with potential new business in order to facilitate sales and underwriting functions.
• Collaborate with the operations leadership team in undertaking budgeting and financial planning processes.

Workforce Optimisation

• Responsible for the workforce management function for all of Operations including scheduling, intra-day monitoring and optimisation of long and short term resource allocation.
• Ensure a process of continuous review is in place with regards to scheduling of internal and external resources in line with current and future activity levels.
• Provide cost benefit based recommendations for resource optimisation including the distribution and placement of roadside assistance resources.
• Review and propose revised rota and scheduling patterns in line with business benefits and expected performance gain.

Education / Training / Qualifications:

• Good standard of general education educated to A level standard or above.
• English Language and Maths GCSE or equivalent.

Specialist skills / knowledge:

• Sustained management experience in a volume based customer focused environment
• Proven experience in forecasting, planning and workforce management.
• Demonstrable experience of using performance metrics to deliver performance improvements.
• The ability to effectively communicate at all levels.
• Able to work under pressure and deal with a varied workload and tight deadlines
• Communicate/present information in a clear and professional manner to senior level stakeholders (both verbally and written).

Our client, a school based outside Sevenoaks, is looking for a Cook to join their team. This is a part time position and you will be preparing and cooking meals for 60 pre school and nursery children. The meals are simple and healthy, there will be some baking with the younger children and training will be given. You will also be helping with menu preparation and food rotation.
A good knowledge of allergies and nutrition is required, and a Food Hygiene certificate is an advantage.

The hours are 10am - 2pm, Monday to Friday. There is parking on site.

Our client, a well established company based in Tunbridge Wells, is looking for a Sales Representative to join their team.

The successful Sales Representative will be a reliable, driven and self-motivated person. You will bring in new business, and visit existing customers over the Eastern half of the UK, from Northumberland down to Kent.

The ideal candidate will have a Sales background, and will need to be able to manage their own schedule and workload, whilst working with a small team of office and mobile staff. This position includes a company car, phone, iPad, etc., and the salary is circa £17k, with commission of 2.2% on all orders from the area, and 5% on new business. The area is well established, and has plenty of potential for growth.

The successful candidate will be well presented and have strong interpersonal skills, as they will be meeting with a large variety of companies and individuals. They would also need reasonable computer skills as they will be using a web based Customer Relations Management application (any experience in the Salesforce platform would be a great benefit).

You will require a clean UK driving license.

Are you looking for a change of career or just a new challenge within Customer Services?

We are looking for people with excellent communication skills and a good level of numeracy and literacy for a leading employer in the Croydon area.

The roles are permanent opportunities and will involve working in a professional, busy call centre dealing with incoming calls from customers requiring help! (No sales just pure customer service).

If you are working within the Care or Retail industry we would especially love to hear from you?

All we ask is that you are able to work 37.5 hours per week and you can work a shift pattern that includes early mornings, evening and weekends on a shift basis.

Excellent salary and benefits.

Our client, based in Bromley, is looking for a Warehouse Operative to start immediately, on a temporary basis. This booking will finish mid July.

The successful Warehouse Operative will be:

The ideal candidate will have good communication skills, be able to work at a fast and accurate pace and have a flexible approach.
You will be IT literate, and training will be given.

The hours are on a shift pattern,8am - 4pm,and 4pm - midnight Monday to Friday, and some weekends will be required. You will have days off in the week if you work over a weekend. This is an immediate start.

The Team Leader is a member of the Customer Services team, responsible for assisting in managing a high level of administrative support services for a number of the company’s financial products, from initial contact through to the end of the contract terms.

Train and support the CS Manager in developing a multi skilled team of Administrators. Contribute to projects and changes effecting the customer services environment, as defined

by theChiefOperatingOfficer / Customer ServicesManagerand / orbusiness / regulatory

requirements.

To always act with the best interests of the customers, ensuring they are treated fairly and receive fair outcomes. This philosophy should be followed whether dealing directly with a customer, with colleagues orsuppliers, ormaking decisions where customers arenot present, as ultimately all actions should be for the benefit of all of our customers.

Suitable candidates will experience gained from financial or insurance service background with knowledge of FCA requirements.Ability to lead and motivate individuals with excellent communication and interpersonal skills.

Hours of work are based on a 35 hour week working Monday to Friday.

There will be an opportunity to undertake a level 3 qualification in Financial Services.

Our client, based in Sevenoaks, is looking for an Assembler to join their team on a temporary basis, for approx. 4 weeks.

The successful Assembler will be assembling mechanical units, so some previous experience with handling tools would be an advantage.
This is a hands on role.

The hours are 8am - 4.30pm, Monday to Friday.

This is an immediate start.

Own transport is desirable, due to location.

Account Managers - + Bonuses!

These are full-time, permanent positions with a leading, award winning company in their particular field. Interested candidates will have gained experience from within the energy / utilities industry.

• The role will involve managing your own accounts ensuring the highest level of customer service whilst maximising potential business opportunities.
• Build, develop and maintain strong relationships with clients and suppliers
• Investigation into client issues in line with agreed SLA’s
• To fully understand and realise the client’s individual needs
• Support the Business Manager with contract renewals
• Keeping up to date with any changes within the industry and legislation
• Creating client reports, either ad hoc or agreed client deliverables
• To understand how your clients fees are structured and provide monthly reporting to the Accounts department
• Carry out all systems administration ensuring a high level of accuracy
• To carry out and attend client service and ad/hoc meetings as required

Job requirements:

• Previous Account Management experience in a client facing role is essential
• Excellent communication skills over the phone, via correspondence and face to face
• Able to manage client expectations and provide solutions
• A high level of computer literacy with strong Word and Excel skills
• Able to identify potential business opportunities
• A high level of numeracy and literacy
• Willing to travel with occasional overnight stays within the UK

Hours of work:

Monday to Friday between the hours of 0900 to 1700

This is a permanent position for a leading insurance services company in the Croydon area.

The role will be supervising a team of 5 colleagues in a busy finance / settlements departments.

You will be responsible for the following:

Supervising the team ensuring that they are working towards deadlines
Validating supplier invoices and ensure that personal claims are checked
Highlighting any payment errors and inaccuracies to line managers
Provide procedural advice to internal customers and suppliers
Manage incoming calls and email from suppliers and provide written reports
Bringing any exceptional invoice issues for the attention of the Head of Procurement
Assisting with loading of data onto systems
Ensure policy data is added manually and accurately
Ensure all correspondence by the team is carried out to the expected standard
Carry out monthly one to one's and annual performance reviews with the team
Organise and manage team meetings
Weekly and monthly management reporting

Ideal candidate:

Educated to A level or degree level desirable
A relevant professional qualification or part qualified
Accounts Payable experience is essential
Team Leader / Manager experience is essential
Excellent communication skills
Good reporting / analytical skills

Hours:

Monday to Friday 0900 to 1700

This is a permanent part-time role with a leading employer in central Croydon.

Function of the role:

• To set up new trainee records on the software system
  To book on-line web based training sessions
  Send out training invitations and training schedules
  Provide telephone and training support over the phone
  Providing a high level of product and benefits information
  Management reporting and analysis
  Supporting Account Managers with their client accounts
  To identify additional training opportunities

Ideal candidate:

MUST have previous experience of working in a training environment
Experience of carrying out web based training sessions and advantage
Excellent communication skills both verbally and written
Confident IT skills with a high level of accuracy
Experience of preparing management reports
Previous experience of working in a corporate environment

Hours of Work:

16 hours per week M-F during office hours

Full Driving licence and own transport an advantage

Are you looking to develop your skills in Administration or get into office work???

We are looking for Trainee Administrators to work on a full-time, permanent basis for a well established organisation in the Bromley area.

The job will involve working as part of a team carrying out administrative support including data entry, updating client information, sending and receiving emails, processing letters and managing customer queries over the phone.

Suitable candidates will have a professional approach to their work, excellent communication skills with accurate keyboard skills.

Candidates MUST have good GCSE grades in Maths and English Language at a minimum of a grade C.

Working Monday to Friday 0830 to 1700.

Please note that there is no parking available.

Our client, a well established company based outside Tunbridge Wells, is looking for an Administrator to join their team on a part time basis.
The successful Administrator will be responsible for matching and filing paperwork, telephone answering, maintaining CRM system and keeping accounts up to date.

The ideal candidate will have an interest in fashion, will be flexible and happy to 'muck in'.
You must have an excellent telephone manner, be organised and methodical and have good IT skills.

The hours are 8.30am - 1.30pm, Monday to Friday.

You must like dogs!

Own transport is required due to location and there is parking on site.

Respond to customer complaints in an efficient and professional way. By means of investigation and review, ensure that the outcome of any issues is fair and reflects our service expectations whilst balancing operational and commercial reality against the expectations of the customer.

To log all written and verbal quality issues on to the system and to provide written acknowledgements or immediate responses where applicable
•To ensure that relevant information is requested at the point of logging, and that this is monitored, to enable a complete investigation once the issue is allocated.
•To manage the investigation and resolution of issues that can be resolved within 5 days, in a timely, impartial and diplomatic way by telephone and in writing.
•To effectively analyse information to ensure accurate decisions are reached.
•To manage the timely resolution and effective management of issues by use of Tasks and the Diary System.
•To handle calls directed to the generic Customer Support telephone number or via the internal hunt group.
•To accurately assess the severity of issues and decide on the most appropriate level of goodwill where relevant.
•To liaise with external clients, suppliers and end users, as required.
•To escalate issues, where appropriate, to the Customer Support Team Manager with recommendations of action to be taken
•To liaise with Regional, Operational and Technical Managers, as required.
•To utilise available information and business guidelines to assist in an accurate and appropriate decision making process.
•To communicate effectively with colleagues, sharing information and knowledge, to facilitate best practice and effective working relationships
•To respond to all complaints efficiently and professionally in accordance with SLAs, and FSA regulation where applicable, ensuring our customers are treated fairly at all times
•To maintain accurate and up to date records on the system.
•To provide the Financial Ombudsman Service with initial case summaries, as requested.
•To comply with company/departmental deadlines and targets.
•To assist with the duties of the Senior Customer Support Advisors where required
•To carry out any additional duties / ad hoc projects as requested by the Customer Support Manager/Team Manager

The following are essential:

•Professional appearance in-line with a corporate environment
•Good standard of general education; English and Maths A-C GCSE or equivalent
•A proven track record of delivering high standards of customer care in a similar role
•Experience of dealing with high level customer complaints
•Excellent letter writing skills, telephone manner and attention to detail
•Organised with strong administration skills
•PC literate and well versed in using MS Office packages, such as Word
•Ability to problem solve autonomously or as part of a team
•Self-motivated and enthusiastic
•Flexible, with the ability to adapt to changing requirements
•Able to work under pressure in order to meet strict work timescales

The following attributes are desirable:
•A’ Levels or equivalent
•Insurance/ financial services background
•Dealing with customer complaints
•Working knowledge of the FSA

Hours of work are based on 35 hour week working M-F on a rota between 0800 and 1800.

We are looking to recruit a Business Development / Sales Executive who is able to manage the specified sales territories with the ability to see the complete sales process from start to finish. You will have a strong sales record within engineering or technically based industries and must be the sort of person that thrives on a challenge and will be responsible for the long term growth and success within your region. You must be an excellent communicator across all levels of the business and able to present to board level.

Roles & Responsibilities will include new business development as well as developing the existing customer base. You will ensure that best practice and technical solutions are delivered at all times to the customer.

You must have the ability to deliver technical sales presentations and assist in all areas of sales activities. Reporting directly to the Sales Director ensuring that all sales data is logged on the company CRM systems.

The ideal candidate would ideally have a strong technical background in the building services, facilities management or automation industries
Must be able to work cohesively as part of a small team and also on your own initiative, possess a positive and enthusiastic character whilst maintaining professional standards at all times.
A can do attitude and strong work ethic is essential.
Your profile will be assessed carefully based on; Aptitude for sales and the ability to learn and take on new concepts.
Should have the determination to lead the sales process with a proven track record in a technical sales environment.
Degree level qualification and or industry experience.
Full UK driving licence.

Main Duties

• Responsibility for the supervision of the day-to-day activities and co-ordination of customer’s projects / site installation, from quotation to handover.
• RAMS to ensure all works are carried out to customer’s site requirements and in line with H&S legislation and best practice.
• Communicate effectively with teams across different departments and collaborate with sub-contractors.
• Working closely with the contracts department and reporting to senior management.
• Manage labour resources for installation and commissioning including all sub-contract labour and specialist trades.
• Specify and source parts and raise purchase requisitions to the Purchasing Department.
• Provide on-going project planning/status and liaising with customers on a regular basis to ensure all project requirements are met.
• Working with the Engineering Teams to provide technical support and detailed site visit reports to clients.
• Assisting Sales Engineers with quotations and technical specifications
• Cost-Control / P&L responsibility reporting to the financial director and finance team.
• Supporting the engineering departments with Mechanical and Electrical CAD drawings for the production of technical manuals and handover documents.

Candidate Requirements

• Excellent man-management and contract management experience essential.
• Engineering background; electrical or mechanical.
• Excellent attention to detail, well organised with excellent planning skills
• Excellent communication skills and able to communicate across all levels.
• Fully IT literate MS Office, Mech & Elect AutoCAD experience.
• Full UK driving licence
• Based at the Biggin Hill head office must be able to travel throughout the UK.

Our client, based in Bromley, is looking for a Warehouse/Canteen Assistant to join their team on a permanent basis. This is a varied role and a great opportunity. You will be working in the warehouse in the mornings, and switching to the canteen in the afternoons.

The ideal Warehouse/Canteen Assistant will be willing, flexible and happy to 'muck in'.
The Warehouse duties will include processing online orders, picking, packing, labelling and pricing.
The Canteen duties will include cleaning, basic food prep, serving and clearing. You will also help with the preparation and service for functions and events.

The hours are 8.30am - 4.30pm, Monday to Friday.

Our client, a well established, award winning, family run pub, based in Edenbridge is looking for a Chef to join their team on a permanent basis. The successful Chef will be working a 40 hour week over 5 days, preparing and serving the best of British food. All food is cooked from scratch, using organic produce, where possible.

They pride themselves on serving local, quality produce and you will be involved in all aspects of the business.

The successful Chef will:
• Take ownership of the kitchen
• Create menus, which change monthly to reflect seasonality and availability of produce
• Be responsible for the daily specials, pricing, profitability etc
• Liaise with suppliers, prepare orders and efficiently manage stock control.
• Particular skills in staff management and quality control with an eye on gross margin.
• Enjoy and take pride in working in a new 5 * kitchen with a focus on increasing daily covers
• Qualifications and experience essential with pay commensurate.
• Working 5 days over 7. your own transport will be required to be able to work flexibly including evenings and weekends.

Our client, based in Tunbridge Wells is a well established company. They are looking for an Administrator to join their team

The successful candidate will be undertaking general duties in a small but friendly office, primarily in their Sales department, but with the possibility of working in their accounts department as well, or as an alternative.

You will need to have an excellent telephone manner as you would be speaking to customers on the telephone, as well as good computer and IT skills. You will also need to be a good team player, who is happy to 'muck in' and work with a variety of people.
Previous experience of a similar role would be advantageous but full training would be provided. They are also be happy to consider someone who was seeking to get started in an office environment.

The hours are 9am - 5.30pm, Monday to Friday.

Our client a leading brand and growing company are looking for someone to help support the Director. The company has been going from strength to strength over the last year and one of the directors is looking for administration and social media support.

The role will involve diary management and administration support, you will also be asked to help with inputting onto social media networks and using google drive and Microsoft outlook.

The ideal candidate will need to have:

- excellent administration skills and doesn't mind organising and helping where needs be

- Reliable and Trustworthy

- Able to work every day 10am - 4pm

- Previous experience in admin and PA environments are an advantage

The role is working alongside the Director in a lovely office near to Robertsbridge

This role will initially be based on a 6 month contractual basis.

Overview:

To deliver a professional, business advisory service to various areas of the business. To provide clear, accurate HR advice and solutions on the management of employee relations issues

To build and develop relationships with managers and staff at all levels to provide support and guidance on a range of HR matters and share best practice throughout the business.

Hours

35 hours per week, Monday to Friday, 9am to 5pm. However, due to the nature of this role hours may vary in-line with business needs.

Duties will include:-

Employee Relations
Sickness Absence and Occupational Health Management
Employee Development
HR Policies and Procedures
Managing Diversity
Quality Standards
Cost Management

Skills / Experience:

Strong knowledge and conversant with employment legislation
Proven experience of working in a generalist HR role within a commercial environment
Excellent organisational and administrative skills
Strong communication, interpersonal and influencing skills, with the ability to build strong working relationships
Experience of advising and dealing with senior management
Demonstrable experience in Employee Relations, working within a fast moving environment
Experience using HR systems
Good working knowledge of Outlook, Word and Excel

Qualifications:

CIPD desirable
Educated to A level standard

Application Support Officer

The responsibilities of the role include to:

This is a full-time permanent position with a leading global organisation in Bromley, Kent.

The aim of the role will be to support a number of client software applications.

• Assist in the design, deployment, support, reconciliation and maintenance of the multiple applications
• Ensuring that documents and reports are produced at the correct time
• Ensuring that bills and letters are accurately produced and dispatched
• Respond to calls logged on helpdesk within SLA
• Liaise with suppliers, managers, clients and third-party software providers
• Undertake project work as required
• Support colleagues as required
• Conform at all times to all established processes, best practices and performance standards

The ideal candidate will have experience of supporting applications within a customer focused environment. Maths and English GCSE at grade C or above with an excellent knowledge of MS Word and MS Excel.

ours of work – Monday to Friday
Excellent company benefits

Our client a leader in their field are looking for an experienced Account Manager to join their busy travel and tourism team.

You would benefit from an excellent basic of £42,000 with company car or allowance and bonus, the also offer excellent company benefits.

The role will involve:

-Account managing high profile B2B partners

-Account manager existing business with corporate travel accounts

-To achieve agreed annual sales targets

-Build and liaise with numerous head office functions to make sure good relationships are maintained

-Maintain and manage new business at all times

The ideal candidate will need to have:

- Self motivation and driven to meet targets

- Strong interpersonal skills

- Commercial understanding

- Advanced PC skills including powerpoint

- Clean driving license

Do you have sales experience and looking for an exciting role with a leading firm?

Our client, based near to Crowborough have an excellent reputation in their field and pride themselves on their outstanding staff training and development. They have well located offices and you will join a sales team of 6 other executives.

The role will involve:

- Incoming and outgoing calls

- Most of the sales are warm with a small amount of cold leads

- Proactive in upselling and cross selling to the suppliers

- Reaching and exceeding targets

- Inputting call information onto the system

The company offer outstanding training to all new starters, excellent benefits and uncapped commission structure. Hours are Mon - Fri 9am - 5.30pm

Overview:
Design, deliver and co-ordinate development programmes and specific training courses to employees as directed by the People, Performance and Development Leader, ensuring the highest standards are maintained in line with all company accreditations. Update all training records and complete all associated administration.

Hours
35 hours per week. Due to the nature of this position there may be a requirement to provide training outside of Monday to Friday 9 – 5, with a potential shift between 7am-7pm. Hours may vary in line with business needs. Some travel may be required in line with business needs.

Responsibilities:

Source and/or deliver the following as directed by the People, Performance and Development Leader
• All Induction programmes
• Deliver virtual training to Sensee remote home workers and support the roll out by updating training material suitable for the virtual training environment
• Group training courses
• One to one coaching and/or development sessions
• Ad-hoc courses

Product Knowledge

• To be fully aware of all processes and procedures within Operations. To ensure that product knowledge is up to date.

Training & Coaching

• Where necessary, introduce appropriate training and coaching techniques that best suit the learning group and have the desired outcome.
• Liaise with appropriate management team members to provide training and ongoing support for all employees and implement relevant training solutions as required.

Training Needs Analysis

• Through regular liaison with the Operations Management Team, identify individual development areas for all staff with a view to improving and maintaining expected standards of performance.
• Conduct needs analysis as required by the People, Performance & Development Leader.

Training Records & Literature

• Maintain training records, identifying suitability, to both the individual and the relevant Operation’s departments of all training or development carried out.
• Prepare all documentation for training to be delivered and complete all associated administration.
• Report all training and development needs identified for individuals to the People, Performance and Development Leader using course feedback reports, Appraisals, Management requests or other sources available.
• Submit training returns, training assessments and performance monitoring reports to the People, Performance and Development Leader.
• Maintain all relevant training documentation, reference guides, handouts and department intranet pages through regularly reviewing and publishing updates.

Project work

• Some project work may be required

Education/Training/Qualifications

Essential:
• Good standard of general education
• GCSE or equivalent in English and Maths
Desirable:
• Educated to A Level standard or equivalent
• Have a nationally recognised training qualification

Special skills & knowledge

Essential:
Evidence of experience within the following areas –

• Be conversant with practical training needs analysis and evaluation techniques
• Excellent presentation skills with previous experience in designing and delivering training/development programmes
• Proven experience working in an employee development role within a call centre environment
• Strong administration skills
• Practical knowledge of using MS Office and SharePoint
• High standards of written and spoken English

Desirable:

• Experience of delivering training in a virtual environment
Aptitude/Personality

Essential:

• Proven multi-tasking experience within a fast paced environment
• Excellent communication and interpersonal skills - and the ability to liaise with people at all levels
• Patient and adaptable to changing situations
• High attention to detail and a quality focus
• Self-motivated, enthusiastic and able to work both independently and supporting colleagues within a team
• Professional manner

Other

• Have a creative and innovative approach to delivering effective training/development solutions

Our client, based in Sittingbourne, is looking for an Artworker / Retoucher to join their team on a full time, permanent basis.

The company has grown into the leading British based designer, manufacturer and worldwide distributor of furniture, home décor and textiles, as well as accessories. They are committed to offering the complete domestic furnishing solution.

The successful Artworker/Retoucher will support and work closely with the Design Studio team in order to maximise the quality of their design output. You will be talented, creative and highly motivated, as well as someone that thrives in a fast-paced environment

The Role Will Involve:
- Retouching, cropping and resizing digital assets across our ranges, to a consistent and high standard for use within the business.
- Checking images to ensure that guidelines are adhered to.
- Colour matching images against samples, swatches or colour reference codes.
- Working closely within our Design Studio to retouch creative lifestyle and product images to creative and technical brief, and action creative changes.
- Providing clear and effective communication to the rest of team/key personnel, updating on progress, key dates and deadlines to ensure the smooth delivery of targets.
- Undertaking any ad-hoc studio tasks as required

You Will:

- Display a detailed, working knowledge of Adobe Creative Suite.
- Demonstrate retouching/artwork experience, ideally from an interiors environment but other areas will be considered
- Present a portfolio showcasing previous retouching/art work
- Possess exceptional attention to detail and a strong creative eye
- Be self-motivated but work well as part of a team
- Preferably hold a relevant degree (this is beneficial but not essential)

Do you have previous experience in PR/ Journalism and looking to work for a leading and professional company?

Our client is looking for a PR & Marketing Executive to join their busy office in Central Tunbridge Wells, you will join a small team and be required to use a varied of skills and expertise for the role.

The role will involve:
- researching and writing press releases
- collating and Analysing media coverage
- writing and editing inhouse magazines, web context, speeches and articles
- organising events
- updating and interacting on social media
- creating leaflets and flyers
- undertake project work

The ideal candidate will have:

- PR/ Journalism/ Marketing qualification

- Proven experience in Press/PR/ News reporting environment

- Experience in writing websites and using social media in a professional capacity

- Excellent writing and oral presentation skills

The company offer an excellent work environment, excellent salary and dedicated training.
Please apply now as interviews are asap

This is a permanent position working for a large corporate employment in the Croydon area.

We are looking for an Operations Manager to lead a small team of customer service specialists to ensure that the client's service is fully realised. You will be supporting your Team Manager and Team Leader by assuming responsibility for all operational issues within the department.

Duties include:-

Management of the Department
Performance Management
Communication
Quality Focus
Coaching & Development
Planning & Budget Control
Complaint Management
Client Liaison
Reporting / Projects

Education, Training & Qualifications

•Educated to the equivalent of A Level standard or above
•Team Management Training – within at least 7 of the following areas: Reviewing, target setting and forecasting performance, appraisals, team meetings, counselling, maintaining personnel records, delegation, disciplinary meetings, absence counselling, statistical reporting.
•Performance Management Training – within at least 4 of the following areas: One to one meetings, auditing, identifying training needs, coaching and development, objective setting, Personal Development Plans.
•Complaint Management Training: Handling of difficult customers, objective report writing

Specialist skills & knowledge
•Previous experience at Operations/ Department Manager level, or equivalent, leading/managing Supervisors/ Team Leaders.
•Practical working knowledge of the principles of Insurance, with a strong understanding of Domestic/ Commercial Property Insurance
•Strong organisational and problem solving skills
•Ability to effectively communicate at all levels both verbally and in writing, including senior level client liaison
•Intermediate knowledge of Outlook, Excel, Word
•Proven track record of successfully meeting personal and business targets
•Demonstrable experience in process review and improvement

Hours of Work

Based on a 35 hours per week over 5 days - Monday to Friday (with some Saturdays working)

Our client is a well established company, based in Sevenoaks. They are looking for an Office Manager to join their team.
They are a busy, customer-focused office and the successful Office Manager will be reliable, well-organised and able to handle day-to-day operations with a focus on efficiency and time management. You will be responsible for developing internal office communication protocols, streamlining administrative procedures, the integrity of their fully integrated software, office staff supervision and task delegation. They're looking for an energetic professional with a can do attitude.

Key Responsibilities
• Develop organisational procedures and systems for office personnel, including data entry, sales processing, KPI’s, filing, delivery notes, invoicing and scheduling
• Improve employee and customer retention rates through active communication and problem-solving solutions
• Active in training, organization and team-building skills
• Manage employee work load and troubleshoot operational conflicts as they arise
• Order parts, supplies and equipment as needed
• Establish team atmosphere through leadership and employee development

Responsibilities:
• Organise office operations and procedures
• Coordinate with IT department on all office equipment
• Manage relationships with customers and service providers, ensuring that all items are invoiced on time
• Manage contract and price negotiations with sales office, service providers and office leasing providers.
• Provide general support to visitors
• Responsible for creating PowerPoint slides and making presentations
• Manage sales orders, deliveries. calendars and appointments
• Responsible for managing office services by ensuring office operations and procedures are organised, correspondences are controlled, filing systems are designed, supply requisitions are reviewed and approved and that clerical functions are properly assigned and monitored.
• Establish a historical reference for the office by outlining procedures for protection, retention, record disposal, retrieval and staff transfers.
• Ensure office efficiency is maintained by carrying out planning and execution of equipment procurement, layouts and office systems
• Allocate tasks and assignments to staff monitor their performance
• Assign and monitor clerical and administrative responsibilities and tasks among office staff
• Ensure top performance of office staff by providing them adequate coaching and guidance
• Allocate available resources to enable successful task performance
• Coordinate office staff activities to ensure maximum efficiency
• Coach, mentor and discipline office staff
• Ensure filing and computer systems are maintained and current
• Establish and monitor procedures for record keeping
• Ensure security, integrity and confidentiality of data
• Oversee adherence to office policies and procedures
• Monitor and maintain office supplies inventory
• Review and approve office supply acquisitions
• Handle customer enquiries and requests
• Manage internal staff relations
• Maintain a safe and secure working environment

Requirements:
• Proven office management, administrative or assistant experience
• Knowledge of office management responsibilities, systems and procedures
• Excellent time management skills and ability to multi-task and prioritise work
• Attention to detail and problem solving skills
• Excellent written and verbal communication skills
• Strong organizational and planning skills
• Proficient in MS Office
• Knowledge of accounting, data and administrative management practices and procedures
• Knowledge of clerical practices and procedures
• Knowledge of human resources management practices and procedures
• Knowledge of business and management principles
• Computer skills and knowledge of office software packages

Office Manager Key skills & proficiencies:
• Communication
• Analysis and Assessment
• Judgment
• Problem Solving
• Decision Making
• Planning and Organisation
• Time Management
• Attention to Detail
• Accuracy
• Delegation
• Coaching
• Initiative
• Integrity
• Adaptability
• Teamwork

The hours are 8.30am - 5.30pm, Monday to Friday.

Own transport is required, due to location, and there is parking on site.

Legal Secretary – Probate

My Client, a multi office legal firm is looking for a Legal Secretary for their expanding Probate department
As a probate assistant you will be responsible for the preparation of all probate documentation though the case management, corresponding at the initial stage with clients, managing responses from third parties, preparation of probate papers and sending out correspondence to the probate registry.

You will be required to:

- Some experience working within a probate department and a basic understanding of probate processes and procedures is beneficial for the role.
- Attend to clients both on the telephone and in person
- Setting up and closing files as well an ensuring the case management system is continually updated
- Excellent IT skills

The company pride themselves on looking after and mentoring their staff, they also offer excellent company benefits and hours

Our client, based in Tunbridge Wells, is looking for a Contact Centre Advisor to join their team. This is a temp to perm position, with an immediate start.

The successful Contact centre Advisor will be responsible for:
• Answering the telephone to make appointments for their engineers to repair customers’ domestic appliances that have developed a fault
• Giving usage advice to customers on their appliances to avoid the necessity for sending an engineer while the appliance is under the manufacturer’s guarantee
• Ordering replacement spare parts for engineers
• Liaising with manufacturer customer services, insurance companies, suppliers and other departments
• Responding to customer e-mails

The ideal candidate will:
• Be able to show empathy and have a genuine desire to want to help customers
• Want to develop and grow within a team
• Be proficient in using computers
• Be a fast learner and adaptable to learning bespoke software packages
• Have the ability to remain calm under pressure
• Have a good telephone manner and be able to communicate in all situations in a polite and professional manner
• Be self-motivated and be able to prioritise tasks
• Possess a willingness to learn and be able to adapt to changes in processes
• Have impeccable time keeping
• Be an exceptional communicator, both over the phone and in all written communications (e.g. email)

The role:
• This is a permanent position subject to an initial 3 month probationary period
• Salary £14,000 - £16,350 per annum, plus £3,240 performance related bonuses (after probationary period)
• 40 hours per week Monday-Friday
• Saturday mornings on a rota basis (usually 1 in 3), paid as overtime
• Generous company contribution to pension scheme (after probationary period)
• 20 days holiday per annum (pro rata) increasing by 1 day for every year of service to a maximum of 25 day

Our client, based just outside Tunbridge Wells, is looking for a Care Navigator to join their team. This is a permanent position and you will be reporting to the Registered Manager.

The successful Care Navigator will:

Be taking a 'Whole Person' approach to ensure competent assessment of individual need
Be responsible for the navigation of internal departmental boundaries, eliminating barriers to integrated assessment and goal set
Provide consistently excellent customer service to all prospective patients and guests

Your key duties and responsibilities will be:
• To assess individual need from a 'whole person' perspective at first point of contact, and throughout their stay, using a strengths-based approach.
• To coordinate care and activities across all departments to ensure that individuals accessing the organisation's Health and Wellbeing (BHW) have the best possible opportunities for healing and recovery.
• Contribute to multidisciplinary meetings, working collaboratively with colleagues
• To assist with the coordination of care for customers with bespoke care needs
• To ensure that the organisation's booking system is utilised effectively and efficiently
• To play a crucial role in helping customers to get the right support, at the right time in relation to a wide range of needs, including physical, emotional, spiritual, social and environmental
• To provide excellent customer care, acting as advocate; taking and receiving referrals; prioritising need and ensuring a smooth delivery of appropriate services
• To be customer focused and willing to act as an ambassador for the organisation
• To liaise with support agencies to deliver a bespoke package in relation to identified need
• To maintain relationships with local health services and community organisations to optimise opportunities for ongoing support and meaningful engagement with local opportunities
• Collation of comprehensive data and information on a regular basis
• To offer timely access to assessment, information and coordination of appropriate intervention
• To support customers to build on their own strengths and capabilities to improve quality of life
• To advocate for the needs of customers with a focus on recovery and quality of life
• To work with customers across traditional health and social care boundaries building a bridge between care professionals and social opportunities
• To monitor each individual’s intervention package to ensure it is supportive and relevant

• To influence and promote healthier strategies with individuals accessing services at Health and Wellbeing

Budget and Resources
• To assist with the development of customer invoices and payment processes
• Take part in evening and weekend work as necessary to ensure cover.

General
• Follow the policies, procedures and practices of the organisation.

Hours of Work 37.5 hours per week. Worked between the hours of 08:00 and 20:00. Weekend working will also be required on a rotational basis.

Holiday 5.6 weeks per calendar year including 8 bank and public holidays (pro rata for part- time working). The holiday year runs from 1 February to 31 January. An additional one day of holiday will be awarded following 5 years continuous service (pro rata for part-time working).

Pension Scheme The organisation operates a contributory Qualifying Workplace Pension Scheme.

Probationary period: Six months

Notice Period 1 week on either side during probationary period. 1 month on either side following successful completion of probationary period.

The ideal candidate will have:

A minimum of 2 years experience in a Health or Social Care setting

Experience of comprehensively assessing care and wellbeing needs

Sound understanding of theory and practice principles of person- centred care, long term conditions and health and social policy

Excellent working knowledge of risk management and assessment processes

Excellent working knowledge of adult and child safeguarding, experience of a strengths based approach to assessment

Experience as a care coordinator or care navigator

Training in motivational interviewing

Experience of initiating and sustaining relationships with a variety of health and social care professionals

Experience of coordinating services in a multi-professional environment

A minimum of NVQ level 3 in care management or an equivalent Health and Social Care discipline

A Post-graduate level training and qualification in Health or Social Care

Confidence in the use of electronic records, spreadsheets and databases

Excellent communication and administrative skills,

The ability to access accurate and up to date information for a range of local services in relation to individual needs

The ability to problem-solve, be responsive and remain calm under pressure

Knowledge of booking software

You must also have:

Excellent communication skills at all levels able to communicate with sensitivity, warmth and empathy

Resilience to work in a challenging and changing environment, responding quickly and flexibly to new developments

Be a creative thinker

A positive and enthusiastic approach with great ambassadorial skills

Be computer literate with good knowledge of Microsoft Office

The ability to prioritise and manage diverse workload

The ability to work confidently in a multi-disciplinary environment

Your own transport is required to due to location.

This is a permanent part-time position working for an established family business based in Five Oak Green, near Tonbridge.

job will involve:

Dealing with clients over the phone and by email
Managing existing account queries and concerns
Dealing with new client accounts
Taking orders over the phone and processing
Liaising with other company sites
Ensuring that product knowledge is kept up to date
Updating client records on the system
Chasing orders and deliveries for clients
Working towards and maintaining growth of sales

Hours of Work:

22.5 hours per week - Wed / Thurs / Fri - 0800 to 1600 (30 minute lunch break daily)

Full time hours will be required for holiday cover

Requirements:

Excellent communication skills both verbally and written
Previous customer service / order processing background desirable
Accurate data entry skills
Excellent time management and organisational skills
A good level of numeracy and literacy
Able to cover colleague holidays when required

Posting History

Sales Negotiator, Heathfield

Excellent opportunity for an experienced Sales Negotiator to join a high end, busy firm in Heathfield, The company have a profound reputation in the area and pride themselves on having long lasting staff members and clients,

For this role you will be required to:

· Ensuring the sales office and show home are in a great condition
· Ensuring all properties are always ready for viewings
· Showing all properties to interested parties and closing sales offers at the earliest opportunity
· Following up on the progression of the sales to ensure targets are met
· Liaising with agents , developers and solicitors as well as clients to keep everybody informed
· Ensuring the buyers are completely happy with the moving in process.

You will need to show the following:

· Confident, articulate and well presented
· 6 months plus estate agency experience
Professional and loyal
Driving license is essential for this role

Please apply now

Our client, based in Tunbridge Wells, is a well established Property Management company. They are looking for a Property Manager to join their team, on a part time basis. This is a fantastic opportunity and the successful Property Manager will be reporting directly to the Company Director.

You will be responsible for managing 25 residential properties, building upkeeps, liaising with contractors and tenants and dealing with all telephone and email enquiries.

The ideal candidate will have previous Property Management experience, will have a good working knowledge of Property Law and Agreements, have a good phone manner and good IT skills.

The hours are 50 - 75 hours a month, and these are flexible.

The hourly rate is £14.00 per hour + expenses.

Our client, a well established Legal firm based in Sevenoaks, is looking for a Legal Secretary to join their team on a full time, permanent basis.

The successful Legal Secretary will be part of the Residential Property team, and will be reporting to the Team Leader. You will be responsible for providing Admin and Secretarial support to your Lawyer, team and the firm in general.

KEY TASKS / JOB RESPONSIBILITIES:

The ideal candidate will have:

Previous working Legal experience, preferably in Conveyancing
An ILEX Legal Secretarial qualification (or equivalent)
Good IT skills
A fast and accurate typing speed
An excellent telephone manner

The working hours are 9am - 5.30pm, Monday to Friday.

Our client, a well established Legal firm based in Tonbridge, is looking for a Legal Secretary to join their team on a full time, permanent basis.

The successful Legal Secretary will be part of the Residential Property team, and will be reporting to the Team Leader. You will be responsible for providing Admin and Secretarial support to your Lawyer, team and the firm in general.

KEY TASKS / JOB RESPONSIBILITIES:

The ideal candidate will have:

Previous working Legal experience, preferably in Conveyancing
An ILEX Legal Secretarial qualification (or equivalent)
Good IT skills
A fast and accurate typing speed
An excellent telephone manner

The working hours are 9am - 5.15pm, Monday to Friday.