07563 559 137
Floss Agency is a dynamic forward thinking employment agency based in Tunbridge Wells. It serves companies and organisations in the South East. Floss’s reputation has been built by offering a personal but professional service that has been established for over 5 decades.
Floss provide quality permanent and contract staff.
Job Title – Customer Claims Specialist
The role:
You will support customers who call in for assistance regarding their policy, providing accurate information in response to their enquiry. You will respond to enquiries relating to existing claims, and update systems with all conversations and documents received. You will handle customer escalations positively, ensuring that any unresolved issues are highlighted to your manager.
You will contribute to regular team meetings and be supported through your initial training and beyond with our buddy system. You are encouraged to bring your ideas and highlight areas for improvement in processes.
You will support managers in motivating and developing the team to consistently achieve our agreed client service levels.
Hours:
35 Hours per week. Shifts covering 8am to 8pm Monday to Friday, 9am to 5pm Saturday. You will be required to work 1 in 5 Saturdays with a day off in the week if worked.
You will:
About you:
We have a great opportunity for a local candidate seeking a full-time warehouse position.
Working for this successful and well-established company, your duties will include:
Key Skills, Knowledge and Experience
Hours of work
Monday to Friday 0830 to 1700.
Other Info / Benefits
Training provided
Overtime available
On-site car parking
Private Medical Cover
Company Pension
Please note
Due to the location, candidates will need their own transport.
Do you have current or previous claims handling experience and are you looking for your next challenge? If so, we would love to hear from you so that we can tell you more about this great place to work!
Details:
About you:
Hours of Work:
Based on a 35 hour working week with shifts ranging from 0800 starts and finishes up to 2000 Monday to Friday. There will be a Saturday requirement which works out 1 Sat every 5 weeks.
Benefits:
Afternoon & Evening shifts
Are you looking for a busy and exciting position and do you have a passion for helping people!
You will be delivering outstanding experiences by providing practical solutions and advice at a time when your help is needed most. You will use your organisational skills in a kind and empathetic way, ensuring our customers are cared for at every step of the way. Dealing with both inbound and outbound calls, you will have excellent communications skills with the ability to stay calm under pressure.
Hours: This position is based on a 35-hour week and will include working weekends and bank holidays, covering shifts between 3pm and 11pm - Mon-Sun.
You will:
About you:
THIS IS A HYBRID ROLE WORKING 3 DAYS PER WEEK IN THE OFFICE AND 2 REMOTELY.
As a Claims Team Manager in a busy, fast paced claims department you will be responsible for leading, motivating and developing a team of Customer Claims Specialists which delivers outstanding experiences to customers each and every day, whilst ensuring that all performance targets and KPI’s are consistently met
This position is based on a 35 hour week on shift basis. Hours will be between 8am to 8pm Monday to Friday, 9am to 5pm Saturday. However, our business can be unpredictable and there will be times when we need you to work longer.
You will:
About you:
Staff Benefits
You will receive excellent training for this role as we are dedicated to ‘Achieving Excellence Through Learning.’ You are always encouraged to bring your ideas and highlight any areas for improvement in processes.
In exchange for your expertise, experience and enthusiasm, the organisation will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.
You will provided with competitive annual leave and contribute towards a company pension scheme. You will have access to a range of discounts on products, as well as vouchers and discounts for high street and online retailers. You will also benefit from a company bonus scheme, Private Medical Cover, competitive annual leave, annual Flu vaccination, annual Eye Care vouchers, discounted Insurance, Roadside Assistance free after 6 months’ probation, Corporate Social Responsibility and an Interest free season ticket loan after probation.
Job Type: Full-time
Plus salary incentive scheme / Free on site parking / 25 days paid Annual Leave + Bank hols. / Company Pension / Hour lunch break daily.
This role is full time - 37 hours per week with a salary of up to £25,000 depending on experience. This will be a busy and varied role with a strong emphasis on customer service. You will be part of a supportive customer service team dealing with the day-to-day operation of the department.
Main tasks and responsibilities:
Skills, experience and attributes required:
This is a great opportunity to join a growing company with an exciting future.
This is a fantastic opportunity for an individual seeking a part-time Admin / Client support role within the financial services sector.
The role will involve:
Experience:
Previous experience within financial services / FCA environment essential
A good understanding of wealth management products / services ideal
A high level of accuracy and attention to detail
Confident IT user namely Word and Excel
Excellent communication skills both verbal and written
A good level of numeracy and literacy
Hours of Work:
This will be a part-time role working 3 days per week (21 hours).
Workdays are flexible and there will be the option for hybrid working after successful completion of probation period.
Candidates will need to live in the local area - (Due to location, access to own transport is ideal)
On-site free car parking space available.