Welcome

Temps required! Are you looking for secretarial, administration, catering or kitchen work?

Please contact Adrienne on 01892 860909 or at adrienne@flossagency.co.uk

Various hours, good rates of pay!

Our client, based in Bromley, is looking for a Warehouse Operative to start immediately, on a temporary basis. This booking will finish mid July.

The successful Warehouse Operative will be:

The ideal candidate will have good communication skills, be able to work at a fast and accurate pace and have a flexible approach.
You will be IT literate, and training will be given.

The hours are on a shift pattern,8am - 4pm,and 4pm - midnight Monday to Friday, and some weekends will be required. You will have days off in the week if you work over a weekend. This is an immediate start.

Account Managers - + Bonuses!

These are full-time, permanent positions with a leading, award winning company in their particular field. Interested candidates will have gained experience from within the energy / utilities industry.

• The role will involve managing your own accounts ensuring the highest level of customer service whilst maximising potential business opportunities.
• Build, develop and maintain strong relationships with clients and suppliers
• Investigation into client issues in line with agreed SLA’s
• To fully understand and realise the client’s individual needs
• Support the Business Manager with contract renewals
• Keeping up to date with any changes within the industry and legislation
• Creating client reports, either ad hoc or agreed client deliverables
• To understand how your clients fees are structured and provide monthly reporting to the Accounts department
• Carry out all systems administration ensuring a high level of accuracy
• To carry out and attend client service and ad/hoc meetings as required

Job requirements:

• Previous Account Management experience in a client facing role is essential
• Excellent communication skills over the phone, via correspondence and face to face
• Able to manage client expectations and provide solutions
• A high level of computer literacy with strong Word and Excel skills
• Able to identify potential business opportunities
• A high level of numeracy and literacy
• Willing to travel with occasional overnight stays within the UK

Hours of work:

Monday to Friday between the hours of 0900 to 1700

This is a permanent position for a leading insurance services company in the Croydon area.

The role will be supervising a team of 5 colleagues in a busy finance / settlements departments.

You will be responsible for the following:

Supervising the team ensuring that they are working towards deadlines
Validating supplier invoices and ensure that personal claims are checked
Highlighting any payment errors and inaccuracies to line managers
Provide procedural advice to internal customers and suppliers
Manage incoming calls and email from suppliers and provide written reports
Bringing any exceptional invoice issues for the attention of the Head of Procurement
Assisting with loading of data onto systems
Ensure policy data is added manually and accurately
Ensure all correspondence by the team is carried out to the expected standard
Carry out monthly one to one's and annual performance reviews with the team
Organise and manage team meetings
Weekly and monthly management reporting

Ideal candidate:

Educated to A level or degree level desirable
A relevant professional qualification or part qualified
Accounts Payable experience is essential
Team Leader / Manager experience is essential
Excellent communication skills
Good reporting / analytical skills

Hours:

Monday to Friday 0900 to 1700

Application Support Officer

The responsibilities of the role include to:

This is a full-time permanent position with a leading global organisation in Bromley, Kent.

The aim of the role will be to support a number of client software applications.

• Assist in the design, deployment, support, reconciliation and maintenance of the multiple applications
• Ensuring that documents and reports are produced at the correct time
• Ensuring that bills and letters are accurately produced and dispatched
• Respond to calls logged on helpdesk within SLA
• Liaise with suppliers, managers, clients and third-party software providers
• Undertake project work as required
• Support colleagues as required
• Conform at all times to all established processes, best practices and performance standards

The ideal candidate will have experience of supporting applications within a customer focused environment. Maths and English GCSE at grade C or above with an excellent knowledge of MS Word and MS Excel.

ours of work – Monday to Friday
Excellent company benefits

Accounts Payable Assistant

We have an exciting opportunity with a leading medium sized company based in the Ashdown Forest, due to company growth their looking for an accounts payable assistant to join the busy team.

You will benefit from excellent company benefits, they offer staff outstanding training and progression, spacious open planned office on the most beautiful setting in the Ashdown forest.

For the position you will need to have:

-Previous experience within an accounts payable role/team
-Highly numeric, experience of using in house systems
-Strong attention to detail and problem-solving skills.
-Proven analytical skills and ability to prepare concise financial information
-Ability to manage own work, prioritising and managing multiple projects to meet deadlines

You will be asked to:

-Inputting suppler invoices onto the system to ensure their prompt payment
-Making journal adjustments to transaction listing and sending with invoice packs to auditors
-Keeping record of invoices sent to Auditors
-Contacting suppliers for missing invoices
-Filing and scanning invoices daily
-Undertakes supplier account reconciliations
-Makes adjustments, handles queries and resolves problems within company guidelines and policy
-Responsible for BACS runs. Ensuring prompt payment of invoices
-Contacting suppliers for payment details where no remittance advice has been received.

Please contact Kate at Floss to discuss further

To provide an accurate, efficient and effective management and administration of Company Compensation (Payroll) and Benefits advice and administration for all Employees.

To assist with any reviews and investigate potential Company benefits

To communicate, promote and implement new and existing benefits.

Responsibilties:

•To provide a professional payroll and benefits service for all employees, whilst also proactively keeping abreast of changes and developments within relevant legislation.

•To produce the monthly salary payments for all Permanent and Fixed Term Contract staff through computerised payroll, ensuring that all deadlines are met.

•To produce monthly additional payments for Permanent, Fixed Term Contract employees and new starters through cheque payments, resolving any underpayments.

•To maintain accurate details on the payroll system, adding new employee information, amending details as required for existing staff.

•To process all Leavers including P45’s.

•To process Company absence via computerised payroll, paying Company sick pay and SSP as appropriate.

•To deal with SMP calculation and payment together with SPP, Adoption Pay, Shared Parental Leave and any relevant enquiries.

•To process Company lunch allowance, car parking, mobile phone deductions, overtime, bonus payments, annual leave bonus and other ad hoc payments and deductions via payroll systems.

•To process bonus payments, the Company’s Business Incentive Scheme payments and other ad hoc payments via payroll systems.

•To produce accurate reports and information for Government departments relating to payroll, taxation etc. ensuring all deadlines are met.

•To produce all necessary reports for the payroll, to include payment proposal, summary by CC, Payment Confirmation, Payroll Processing and sending the Bacs

•Real Time Information – submitting the required data for each payroll

•Processing and checking the HMRC inbound and outbound downloads each month

•To produce ad hoc reports / statistics using the payroll system and Excel as required.

•To set up and communicate new Pensions and AVC’s for new employees, amendment and leavers on payroll systems and pension provider website. To issue relevant paperwork, handling all enquiries and ensuring all deadlines are met.

•To respond promptly to all written and verbal enquiries from members of staff regarding payroll / taxation queries.

Practical experience and evidence is required in the following areas:

• Demonstrable experience of responsibility for administering a payroll in excess of 500 employees

•Knowledge of all aspects of Payroll procedures including statutory payments and deductions and voluntary deductions / court orders

•Current Tax / NI / HMRC legislation

•The ability for manual payroll calculations

•Tax Year End reconciliations

•Understanding of obligations to other departments both internal and external (e.g. management reporting)

•Demonstrable experience of computerised payroll systems

•Excellent written communications skills

•Ability to priortise and manage multiple tasks at a time

•Demonstrate problem solving skills

•Confident dealing with complex numerical information

•Report writing skills

•Self motivated

•Well organized

•Flexible and adaptable

•Resilient

•Diplomatic

•Quality focused

•Strong interpersonal / communication skills at all levels

•Strong team player

Desirable - Evidence of practical experience in the following areas:

•Knowledge of Agresso Milestone 4

•Conversant with Benefits including P11ds

•Educated to A Level / relevant GVNQ standard or equivalent

This is a brilliant opportunity for an experienced Administrator to work for a major organisation in the Bromley area and become part of a busy team.

The job will involve provided admin support which will include:

Maintaining and updating documents and reports

Extensive data input onto systems

Printing letters and bills ready for despatch

Monitoring data and information

Using MS Word, MS Excel and Outlook

Working towards job deadlines

Experience required:

Previous experience working in an office environment

Accurate data entry skills

Able to use MS Word and MS Excel to a high standard

Strong attention to detail

Any experience of BACS or payment processing an advantage

Able two work in a team using own initiative

Hours of work:

Monday to Friday on a shift basis between 0700 and 1700. (37.5 hours per week)

Full training is provided

Do you have Travel Industry experience and looking for a new opportunity to progress your skills and knowledge within Business Travel?

Our client are looking for experienced sales candidates to join their business, the role is within a successful international Trade Mission team and you will be responsible for account managing the clients travel requirements

The role will involve:

• Identify and develop new opportunities

• Administer and organise the travel arrangements required
• Maximise new business development opportunities
• Build and maintain strong, long-lasting customer relationships

If you are an enthusiastic sales person with a proven track record of account management in the travel industry, then this role can offer you the chance to grow and develop your travel experience. You must enjoy giving excellent service, sales and organisation in a travel based role.

Excellent rewards, benefits and outstanding work environment

Please contact Kate at Floss Agency to find out more

+ Shift Allowance up to £600 PA + Overtime Rates + 1K Annual Bonus

This is a great opportunity to join a leading worldwide organisation as part of a prestigious customer service team.

Duties will include:
• Handling incoming and outgoing telephone calls in a prompt and courteous manner in line with company expectations
• Provide a proactive response to calls for assistance and providing advice and solutions
• To ensure that customers receive the most appropriate service in a timely and cost effective manner
• To ensure that the customer is kept fully appraised of the progress
• To ensure that accurate costing are giving for all cases using available systems
• To liaise with internal and external business contacts
• Work in line with client SLA’s and company standards

Skills / requirements:

• Experience of liaising with customers over the phone in a professional services environment
• Candidates will have excellent verbal and written communication skills
• Have a good level of numeracy and literacy with good keyboard skills
• Educated to GCSE standard
• Be well presented
• Able to commit to shift working

Hours:

Working 35 hours per week 5 days out of 7 (on a rota basis which includes weekends as part of the rota).

Earliest start time 0630
Latest finish time 2300

There will be a requirement to start working overnight shifts after the 6 month probationary period.

This will average 4 overnight shifts in a row approximately every 7/8 weeks. An additional payment of £55.00 per night shift.

Other benefits include: Paid annual leave, lifestyle benefits and enhanced overtime rates.

Our client, based just outside Wadhurst, is looking for a Kitchen Assistant to join their team on a temporary basis.

The successful Kitchen Assistant will be working in a friendly kitchen, and will be responsible for keeping the kitchen clean and tidy, putting dishes through the dish washer and generally mucking in where required.

The hours and days of work are flexible, and the shifts are all for 8 hours.

You will need your own transport, due to location. There is parking on site.

Do you have any experience within a Claims environment - are you looking to progress your career, if so, this maybe the opportunity for you!

Travel Claims Handler – 22.2K PA + 1.2K Annual Bonus

Assess claims pro-actively and in line with the principles of treating customers fairly. Communicate professionally with customers and third parties. Actively contribute to continual improvement of department. Effectively manage costs. Communicate claims outcomes clearly to customers referring to appropriate policy terms & conditions.

Hours

•Thirty-five hours per week. 8am to 6pm, Monday to Friday. However, due to the nature of this role hours may vary in line with the needs of the business.

Main Duties

•Handle first notification of loss (FNOL) calls, enter all relevant claims information and dispatch claims forms as appropriate
•Manage & respond to department email enquiries
•Communicate with customers and third parties by telephone/email/letter in a clear, concise and professional way
•Assess new claims (Travel/Missed Event/Collision Damage Waiver excess) in accordance with policy terms and conditions, within specified service levels and in line with departmental procedures
•Handle any necessary administrative duties relating to claims, e.g. completion of worksheets
•Ensure that all relevant data is collated and entered onto the system in a timely manner, with a focus on accurate data entry and regular data cleansing
•Identify and initiate potential recoveries from 3rd parties
•Handle customer escalations in a positive way and refer any unresolved quality issues to your line manager

Background / skills

It is essential that you have a good standard of general education including and English Language and Maths GCSE of equivalent.

Further to this you must be able to demonstrate evidence of experience in the following areas:
•Working in a general insurance claims environment which includes call handler duties
•Excellent telephone manner
•PC literate and numberate
•Have good worldwide geographical knowledge and experience of working in a travel claims environment

It is important that you hold the following personal qualities:
•Excellent communication skills and ability to empathise when required
•Sound decision making ability encompassing diplomacy and patience when required
•Mature and confident approach to work duties
•High attention to detail and quality focus
•Flexible and adaptable to changing situations
•Team player
•Ability to prioritise multiple tasks and work under strict timescales
•Self motivated and enthusiastic
•Strong organisational and interpersonal skills

Customer Service Advisor needed for a well-established, successful company outside of Sevenoaks, the company have an excellent reputation and deal with a popular product. If you are looking for a career in customer service this would be the ideal job for you…

The role will involve:

- Handle inbound telephone queries

- Be the point of contact for the Field Sales Manager

- Build good working relationships with trade customers

- Process Purchases from receipt to delivery

- Give excellent customer service on the phone and via emails

Ideal candidate will need to have:

- Outstanding customer service skills

- Customer Service and Sales support experience is an advantage

- Driven and positive approach towards work

- Computer literate

- Excellent written and verbal English

The company offer excellent benefits, ongoing training and progression and a friendly work environment.

Please contact Kate at Floss to find out more

Our client, based in central Tunbridge Wells, is looking for a Procurement Officer to join their team on a temporary basis.

You will be reporting to the Development Director, and the purpose of your role will be to ensure all goods and services procured by the organisation are Value for Money, and that policies and legislation are complied with.

Your responsibilities will be:

The ideal temporary Procurement Officer will:

Be educated to degree level

Have advanced Excel skills

Have a proven ability to understand and interpret financial information

Have experience of working in Procurement, particularly in a public sector environment

You must:

Demand quality and excellence in meeting customer needs and expectations.

Be able to work innovatively and creatively.

Be able to represent the organisation externally with key stakeholders such as Government agencies, Local Authorities and partner agencies.

Demonstrate effective interpersonal skills with the ability to communicate effectively with a diverse group of people.

Have good analytical skills.

Have excellent time management skills, and the ability to work in a methodical and organised way, ensuring deadlines are adhered to.

Have excellent communication skills, both oral and written.

Have good attention to detail.

Be self managing.

The hours are 8.30am - 5pm, and part time hours could be considered. This is an immediate start.

Are you looking for a new challenge within Travel Claims Handling and do you have management / supervisory experience?

To lead, motivate and develop the team to ensure that the quality and standard of service required by the company and our clients is fully realised. To instil and develop an ethos of excellence, empowering staff to meet and exceed their potential. Support the Claims Service Delivery Manager by continually seeking to improve processes, efficiency and the quality of service.

Main Duties:

Performance Management
Communication
Team Management
Coaching and Development
Quality Focus
Planning, budget and cost control
Complaint Management
Call handling
Administration
Health & Safety
Quality Management Systems
KPI's
Ad/hoc duties

Hours of Work - 35 per week - Monday to Friday - 0800 and 1800 on a shift pattern

Excellent benefits.

Do you have sales experience and looking for an exciting, growing company to work for?

Our client is looking for a motivated, hardworking sales professional to join their busy and expanding offices in Tunbridge Wells. The role is due to the company success and development. The company offers an intense training programme on the products and pride themselves on having the largest product base within their market.

The role involves:
- Generating new business opportunities
- Negotiate strong relationships and successfully manage revenue streams
- Continually delivering excellent Customer service
- Learn and build knowledge on the products
- Work alongside team members to grow you client base

The ideal candidate for this role will need to be an articulate, hardworking and talented sales adviser. You will need to show a proven track record of exceeding business opportunities and targets and being organised with the ability to produce sales activity reports to deadlines.

This is an excellent opportunity to join a growing business, offering genuine career opportunities and progression, please apply now

Do you have experience within a busy office environment and want to start a career with a leading and professional organisation?

Due to company growth our client is looking to expand their Customer Service team. This role would suit a candidate who has retail, office or customer service experience, you will benefit from excellent benefits and progression.

The role will involve:
- Handle inbound telephone queries
- Be the point of contact for the warranty team
- Process queries and contact engineers if required
- Give excellent customer service on the phone and via emails

Ideal candidate will need to have:
- Outstanding customer service skills
- Driven and positive approach towards work
- Computer literate
- Excellent written and verbal English

The company offer excellent benefits, outstanding holiday allowance, ongoing training and progression and a friendly work environment.

To service and build professional relationships with all relevant Mitsubishi, Suzuki and Mercedes Benz Van Dealers within the South East territory (covering: London, Essex, Kent, Surrey and the South Coast) in order to maximize warranty and service plan sales and optimize our service levels to these franchised Dealers

To achieve agreed and budgeted annual objectives.

Hours

Thirty-five hours per week 0900 to 1700. However, due to the nature of this role hours will vary in line with the needs of the business.

Main Duties

Secure total Dealer network support
Increase Warranty and Service Plan sales volumes
Dealer Warranty and Service Plan training
Monitor and control Dealer claims rates

Essential skills, Attributes & Experience

•Good standard of general education (GCSE / A ‘Level or equivalent)
•Strong background in sales, coaching and negotiation within the automotive industry
•Working remotely / field based
•Ability to work to set KPIs and success in achieving pre-determined sales targets within tight timeframes
•IT literate & experienced within Microsoft Office packages (Word, Excel, Powerpoint, Outlook
•Strong organisational and interpersonal skills, and ability to communicate confidently/diplomatically at all organisational levels and with clients
•Excellent communication, and interpersonal skills at all levels
•Willing to undertake driving over long distances and nights away from home to meet business needs

Desirable Skills & Attributes
•Strong sales skills
•Experience in field sales and route planning
•Evidence of developing/business growth

Exciting opportunity to join a leading company in Tonbridge!

Do you have customer facing or call handling experience and looking for a new opportunity in 2019?

Our client is looking for an intelligent, positive candidate to join their busy customer service team in Tonbridge, they offer outstanding benefits and ongoing progression

Job Responsibilities:

• Provide excellent customer service to all incoming calls
• Assist policy holders by following the internal processes
• Administration support and inputting information onto the system
• Develop rapport and relationships with customers on the phone

You will need to show the following:

• Secondary education in Maths and English, or excellent numeracy skills
• Excellent speaking and listening skills
• Positive attitude and confident telephone manner
• Computer literate with good administration skills

The offices are within walking distance to Tonbridge Station, otherwise the company offer parking onsite.

Please apply asap, our client is looking to fill the positions asap.

Claims Handler needed for a well established, successful company in central Tonbridge, the company have excellent reputation and deal with niche insurance. If you are looking for a career in customer service or insurance this would be an ideal company to work for, they offer excellent training and progression.

The role will involve:

- Administer and requesting relevant documents
- Organise and review all the policies
- Give excellent customer service on the phone and via emails
- Advising on general queries and claims
- Develop rapport and listen well to all clients

Ideal candidate will need to have:

- Excellent GCSE grades in Maths and English
- Outstanding customer service skills
- Insurance experience is essential
- Driven and positive approach towards work

The company offer excellent benefits, ongoing training and progression and a friendly work environment.

Please contact Kate at Floss to find out more

We are looking for a permanent customer service administrator for a professional business services company in Bromley, close to Bromley South Station!

The role is varied and challenging and includes administration and customer service support.

Main Duties:

Answering the phone and dealing with queries from customers and business contacts
Providing advice and assistance to callers
Updating customer records
Responding to customer emails and correspondence
Sending out letters
Updating spread sheets
Sending and receiving emails

Requirements:

GCSE in Maths and English at grade C or above
A good level of numeracy and literacy is required
Candidates need a minimum of 1 year's work experience in an office environment
Accurate data entry skills and able to use MS Word and MS Excel
Excellent communication skills both written and spoken
Great attention to detail
Good problem solving skills

Hours of work:

Monday to Friday 0830 to 1700 (hour for lunch daily)

Our client, based in Croydon is looking for a Call Handler / Customer Service Advisor to join their team on an initially 4 week temporary basis, although there is the possibility that this may extend into a 3-4 month contract.

You will be handling incoming calls from customers, dealing with general admin, and data input.

A friendly and professional telephone manner is essential.

The hours are on a shift / rota basis, and cover 8am - 8pm, Monday to Friday and 8am - 7pm on Saturdays.

You will be working a 5 day week.

A Team Leader vacancy has arisen within the Council Tax Billing and Collection Team based in Bromley.

The successful applicant will have direct management of a team members who administer Council Tax collections

• Council Tax account processing & monitoring
• Data entry
• General correspondence & letter writing
• Applying Discounts & Exemptions
• Dealing with customers over the telephone
• Court attendance
• Debtor tracing
• Liaising with Housing Benefits
• Supporting the contact centre when required

In addition to the above, the role will require you to, but not exclusively;

• Ensure arrears collection targets and key performance indicators are met.
• Distribute the work for the team
• Ensure the system is updated accurately to reflect the attendance of the team and raise any concerns regarding performance
• Deal with escalations from managers; client and call centre referrals as and when received
• Respond to Complaints
• Attend court on a regular basis as a presenting officer which includes going into the court room and representing the Council in order to obtain Liability Orders for all Summons issued that month in respect of non-payment of Council Tax.
• To prepare and attend Tribunal hearings
• Attend monthly meetings with the client to review service delivery and performance.
• Ensure all return to work interviews and sickness absence management are kept up to date
• Undertake team reviews and 1-to-1’s.
• Ensure quality checking of work is undertaken and reported to the client
• Cover the other team, in the absence of the Team Leader
• Manage a sub-team who are responsible for preparing cases for Charging Orders, monitoring, dealing with the top 100 debtors, locating cases for committal and any other arrears work

Suitable candidates will have solid experience working within Council Tax and Housing Benefit along with supervisory experience.

Hours of Work

37.5 hours per week Monday to Friday.

This is an exciting opportunity for an Interim HR Business Partner to undertake a 1 year fixed term contract with a leading organisation based in Tunbridge Wells.

Reporting into the Head of HR and People Development, the role will involve providing day to day generalist HR support to designated areas of the business.

The organisation is also about to undergo a merger so they are looking for someone who can help deliver the HR Change Management process and support the merger integration.

This role would suit an existing HRBP or an experienced HR Advisor looking to progress their career.

There will be the possibility of the contract being extended further.

Ideally the suitable candidate should be available to start immediately.

Working hours:

Mon to Thu 08:30 to 17:00 with 1 hour for lunch

Fri 08:30 to 16:15 with 45 minutes for lunch

Sales Negotiator, Heathfield

Excellent opportunity for an experienced Sales Negotiator to join a high end, busy firm in Heathfield, The company have a profound reputation in the area and pride themselves on having long lasting staff members and clients,

For this role you will be required to:

· Ensuring the sales office and show home are in a great condition

· Ensuring all properties are always ready for viewings

· Showing all properties to interested parties and closing sales offers at the earliest opportunity

· Following up on the progression of the sales to ensure targets are met

· Liaising with agents , developers and solicitors as well as clients to keep everybody informed

· Ensuring the buyers are completely happy with the moving in process.

You will need to show the following:

· Confident, articulate and well presented

· 6 months plus estate agency experience

Professional and loyal

Driving license is essential for this role

Please apply now

This will be a brilliant opportunity to join an international financial services company in central Croydon.

Working Hours:

35 per week between the hours of 0800 and 1800 on a shift pattern Monday to Friday plus 1 Saturday morning per month 0900 to 1300.

Duties:

To provide a proactive sales and administration service to customers
To liaise with third party suppliers and maintain client standards
Handling incoming and outgoing calls in a professional manner
Identify customer needs and provide accurate sales information regarding the products
To manage customer objections and complaints
Data entry and updating customer information accurately
Carry out administrative tasks and process correspondence
To complete daily and weekly reports

Experience:

Any experience within a financial services environment would be an advantage
Experience of handling incoming and outgoing sales calls
A good working knowledge of MS Word and MS Excel
Fast accurate keyboard skills
Excellent telephone manner, able to build rapport with clients

Great working environment plus excellent benefits!

Excellent Opportunity for an experienced Sous Chef!

An professional and busy restaurant location just outside Heathfield are looking for a Sous Chef to join their friendly team,

Requirements:
• Motivated, driven person that is keen to learn and develop
• 2 years plus experience working with fresh produce
• Able to work well under pressure and on their own initiative
• Will require own transport
• Must have proof of ID to work in the UK

The job will involve:
• Food preparation and keeping the kitchen tidy
• Working with the Head Chef to provide excellent service
• Communicate well with all kitchen and waiting staff
• Provide excellent food hygiene at all times

The hours are straight shifts, 5 days on and 2 days off. The restaurant doesn't open on Mondays or Sunday evening

Sales Administrator needed for a small and friendly team in Wadhurst, the company have excellent reputation and deal with niche insurance.

The role will involve:

- Incoming & outgoing calls

- Converting leads and follow ups

- Scanning and administration to relevant documents

- Oversee website queries

- Give excellent customer service on the phone and via emails

Ideally candidate will need to have excellent GCSE grades, an interest to start a career in the insurance industry and excellent customer service skills. You will also need to be a driver due to the location of the offices and there is free parking onsite!

The company offer excellent benefits and put all staff through CII training, with no expense.

The role requires you to work one in 4 Saturdays till 4pm

Please contact us asap...

To continuously monitor and measure the quality of co-ordinator calls and files, providing feedback, and coaching where required. To mitigate both volume and content of complaints through the effective identification of issues impacting the quality of the customer experience. To ensure the customer is at all times centric to the business, and that the highest standards of customer service are maintained.

Main responsibilities:

Call Monitoring and File Reviews
Communication
Facilitate a Customer Centric, Quality Driven Culture

Job requirements:

Previous experience as an Auditor monitoring calls and files
Ideally a background within insurance / financial services
Excellent communication skills both verbally and written
Excellent attention to detail, able to provide feedback in a confident but diplomatic manner
A good standard of numeracy and literacy
The ability to work as part of a team

Hours of Work:

Monday to Friday 0900 to 1700 - 35 hours per week

Do you have great customer service and listening skills?....

If so....

This will be an excellent opportunity to work in a busy office environment. You will be providing internal and external customers' with telephone support by logging their calls and emails on the Service Desk.

Interested candidates will need previous customer service or call handling experience with good data entry skills. Good communication skills and strong attention to detail is important. Candidates will need a grade C or above in Maths and English GCSE.

Hours of work are Monday to Friday 0800-1630 or 0830-1700 with a one hour lunch break per day.

To monitor compliance procedures, systems and controls, where necessary recommend changes and to manage or assist in implementing any action required, ensuring compliance with relevant applicable policies, guidelines and/or regulations.

Hours

Thirty-five hours per week. However, due to the nature of this role hours may vary in line with the needs of the business. Travel may be required within the UK and Ireland and for meetings or conferences at other company sites.

Main Duties

•Support the company’s implementation, management and monitoring of compliance matters
•Deal with ad hoc compliance queries relating Privacy to existing business, new business, new products, new clients
•Working closely with all departments to improve awareness of relevant regulatory requirements
•Escalate issues as necessary to the Head of Department and provide reports on a regular basis and as directed
•or requested, to keep the senior management informed of the operation and progress of compliance efforts.
•Operate in accordance with company and departmental procedures and standards.
•Participate in the development and updating of relevant compliance training materials
•Undertake ad hoc project work in line with the needs of the business as directed by the Head of Legal &
•Compliance.
•Actively contribute to the achievement of team and departmental goals/objectives.

Data Protection
•Is informed of any Incident concerning or that may concern personal data, and reports to RDPO
•Advising on and handling Breach and Data Rights request / reporting both internally and externally and maintaining internal logs
•Knowledge of DC/DP categorization
•Understanding the requirements surrounding Privacy Impact Assessments (PIA). Steer DPIA on local projects under advise of RDPO
•reports to local DP authority if so required by local law in alignment with RDPO
•Deals with providing guidance to business as to how to action rights, requests, public data privacy communications (Privacy Notice, Marketing notices, Legitimate Interest texts) and complaints of local data subjects (employees, C Customers, providers)
•Performs roll out of local awareness and local/regional training, based on plan by RDPO
•Performs second line of control spot checks
•Periodically meets and it’s a point of reference with local management to review/ provide guidance on status of Data Privacy in BU and SOPs
•Monitors local legislation and informs RDPO/BUs ;
•Informs RDPO of status of DP in BU (Including participation in occasional Steerco/ Group call, along with quarterly / monthly reporting on APRP, Data Rights, and Breaches)
•Maintains a constant contact with local Ops, HR, sales , Market Management, OM to discuss DP aspects of their projects

Evidence of essential experience within the following areas

EDUCATION/ / TRAINING/ / QUALIFICATIONS
•A' Level or equivalent qualification and relevant practical industry experience

SPECIAL SKILLS & KNOWLEDGE
•Evidence of proven experience and knowledge within the following areas:
•General Insurance Compliance
•Strong knowledge of legislative and regulatory frameworks in Financial Services
•Detailed knowledge of FCA regulations and legislation which impact on conduct of business in areas of general insurance
•Detailed knowledge of Data Protection legislation
•Experience of providing training and auditing
•Competent user of Microsoft office applications with advanced knowledge and experience of Excel, Word and basic use of PowerPoint.
•Good commercial awareness and customer focused

PA to Chief Operating Officer – 26-28K PA + 1 Bonus

To provide high level and dedicated organisational support; to identify the important business issues as they arise and to assist the Chief Operations Officer and the Senior Operations Managers in managing their time effectively to meet the needs of their roles.

Hours of work:

35 hours per week Monday- Friday. Hours may vary in line with business needs.

Main Responsibilities:

Diary Management: Appointments / Meetings / Schedules
Communications: Phone calls / emails / newsletters
General administration: Correspondence / Presentations / Spreadsheets
Travel arrangements: National and International travel / Accommodation / Visa's
Expenses administration: Monitoring / Controlling department expenses / Credit Card Recs
Reporting: Management Reports / Stats

Our Tonbridge based client is looking for excellent Customer Service Executives to join their busy and growing team. This role is suited to someone who has experience in a customer facing role and looking to progress their career.

Requirements:

- Dealing with incoming calls about complaints and taking it to the resolution
- Excellent complaint handling service
- Building a rapport with customers on the phone
- Deal with all calls/complaints in a professional manor
- Input details onto the company database

You must show the following:

- Passionate about delivering a first class service
- Empathy and understanding
- Confident telephone manor
- PC literate
- Excellent communication and reasoning skills

Please apply now