Welcome

£22,441K PA - OTE 25.5K (includes bonus + shift allowances)

Overtime available, paid at time and a half on top of OTE!

This is a great opportunity to join a leading worldwide organisation as part of a prestigious customer service team.

Duties will include:
• Handling incoming and outgoing telephone calls in a prompt and courteous manner in line with company expectations
• Provide a proactive response to calls for assistance and providing advice and solutions
• To ensure that customers receive the most appropriate service in a timely and cost effective manner
• To ensure that the customer is kept fully appraised of the progress
• To ensure that accurate costing are giving for all cases using available systems
• To liaise with internal and external business contacts
• Work in line with client SLA’s and company standards

Skills / requirements:

• Experience of liaising with customers over the phone in a professional services environment
• Candidates will have excellent verbal and written communication skills
• Have a good level of numeracy and literacy with good keyboard skills
• Educated to GCSE standard
• Be well presented
• Able to commit to shift working

Hours:

Working 35 hours per week 5 days out of 7 (on a rota basis which includes weekends as part of the rota).

Earliest start time 0630
Latest finish time 2300

There will be a requirement to start working overnight shifts after the 6 month probationary period.

This will average 4 overnight shifts in a row approximately every 7/8 weeks. An additional payment of £55.00 per night shift.

Other benefits include: Paid annual leave, lifestyle benefits and enhanced overtime rates.

Do you have excellent service skill and looking to work for a leader in the catering industry? Our client has a wealth of experience in fast food and have built on its success over the years.

They have an excellent management team and well trained staff, you will also get fully trained and get to work alongside the outstanding management team

The ideal candidate will have:

- Polite and well presented

- Confident in working with the public

- Excellent spoken English

- Pro active and positive personality

- Ability to work well under pressure

You will be asked to:

- Serving customers

- Process and collect the orders

- Cooking and preparing food

- Take orders to Customers

- Dealing with money

- Input details onto the till

- Cleaning

The candidate will benefit from:

- Salary up to £10 an hour depending on experience

- Uniform supplied

- Paid holiday

- Opportunity for future career progression in the company

- Free staff meal

- Full training

Please apply now

Exciting opportunity to join a fast paced team as an Executive Assistant, the role is working for a leading and professional firm offering outstanding benefits

Role involves:
- Supporting Directors
- Project Management
- PowerPoint Presentations creation and editing
- Drafting letters, creating Excel document and proof reading
- Google doc set up and management
- Set up for conference call and meetings
- Office management
- Diary Management
- Action and manage tasks
- Personal support


The ideal candidate will have the following:
- Relevant PA or commercial experience and ability to work in a fast paced environment
- Well presented with a professional and proactive approach
- Excellent communication and organisation skills
- Being available to do international travel, either once or twice a year
- Strong skills across Microsoft Teams, PowerPoint, Word, Excel, and google docs
- Keen eye for detail
- Driver with a car is essential



The company offer excellent benefits, including personal and professional development and they pride themselves on having an excellent work place with happy staff.

Please apply ASAP

We are looking for a number of kitchen porters to work in a busy professional kitchen in the Wadhurst area. Duties will include washing up, loading and unloading the dishwasher and keeping the kitchen tidy.

Various shift available including weekends. Long term work available.

Own transport would be an advantage due to location. Onsite parking available.

No experience necessary but you must be keen to work!

We require temporary workers for a number of different assignments in the local area!

Data Entry / Secretarial / Reception / Customer Services / Kitchen Porters / Bar & Waiting Staff.

Please call Angela for more information on 01892 860909

Angela@flossagency.co.uk

Marketing Manager

Ref: 12181LR

Our client is looking for a Marketing Manager, who has experience in creating and delivering a Marketing and PR strategy in a commercial role.

The right person will be able to strategically plan a rolling 12 month marketing plan for the brands and deliver the business goals.

This role could suit someone with varied marketing experience who is looking for their next step up in their career.

Our client provides an exceptional service within the leisure industry and have an excellent reputation, the ideal candidate will benefit from an outstanding working environment and company benefits.

Objectives:

• To increase the engagement and ultimately produce enquiries made by the existing client base through targeted and timely marketing activities
• To increase the overall new client database with relevant clients (local and nationwide) held by the department
• To increase relevant enquiries, from new clients through appropriate marketing campaigns
• To work with members of the team to support the conversion of enquiries into confirmed sales across both new and existing clients
• To increase awareness of the brand amongst our internal employees so that they can provide an ambassadorial role for the brand
• To promote cross selling between our travel brands
• To provide marketing expertise and hands on delivery to central business need

Accountabilities:

• Develop and implement a marketing plan
• Take responsibility for the entire customer life cycle
• Generate repeat client engagement as well as new client engagement
• Ensuring that quality client feedback is obtained through review platforms at all stages of the customer lifecycle
• Work with the Web & Digital team to internally co-manage digital marketing activities, including email marketing campaigns and report on results
• Collate and analyse relevant data in order to measure the success of campaigns
• To segment and analyse data to identify appropriate marketing campaigns
• Identify advertising, PR and award opportunities
• Production of collateral, including newsletters, booklets, brochures, and all other marketing materials, whilst liaising with designers and printers
• Produce and proofread all content for Leisure travel
• Develop our social channels content, including writing content publications, and increasing presence on social media platforms (Facebook, Instagram, Twitter and YouTube)
• Organising events and negotiating marketing collateral
• To manage the Leisure marketing budget, using data analysis to make strategic decisions regarding marketing spend, ensuring a return on investment
• Work with the Corporate team to identify cross-marketing opportunities

Requirements:

• Proven experience of creating and delivering Marketing & PR strategy within a commercial role
• A ‘can do’ approach communicating with key internal stakeholders
• Excellent proof reading and creative writing skills
• Proven experience of working with designers and external digital agencies in order to deliver return on investment
• Excellent budget management and negotiation skills
• Excellent Microsoft Office skills

Please apply to Lisa@flossagency.co.uk

Catering Assistant

Excellent Opportunity!!

We are looking for a catering assistant to join a vibrant restaurant based outside Tonbridge. Our client has a wealth of experience in fast food and have built on its success over the years.

They have an excellent management team and well trained staff, you will also get fully trained and get to work alongside the outstanding management team.

The role involves:

- Serving customers
- Process and collect the orders
- Cooking and preparing food
- Take orders to customers
- Dealing with money
- Input details onto the till
- Cleaning

Due to location you will need to be a driver with transport, ideally you will have customer service experience but it’s not essential.

The company are offering £10 per hour and the hours are flexible, either full time - 30 hours or part time weekend work.

All Uniform's, meals on duty and paid holiday are paid for.

Full training is given and opportunities for promotion are very much achievable!!

Please apply now to lisa@flossagency.co.uk quoting reference 12180LR.

HEALTH & SAFETY PROPERTY INSPECTOR

A leading Property and Estate Management group are looking for a Health & Safety and Fire Inspector with hand on experience to join their business.

You will be required to produce Health & Safety and Fire Risk Assessment Reports in accordance with current legislation as well as some remedial incident reports.

Property Managers need to be advise and guide on the recommendations and answer to any queries relating to reports. You will also liaise with Fire Officers when inspections are carried out.

The right person will have experience in the completion of Health & Safety and Fire Risk Assessments reports coupled with a knowledge of current legislation that is relevant to the properties.

1 day a week is office based and for the remaining 4 days will be out on site completing the reports which involves nationwide travel, so a clean driving license is required.

It is important you have and relevant qualification including Level 3 or 4Fire Safety Diploma and NEBOSH General Certificate (or equivalent) a GIFireE and NEBOSH Construction Certificate are desirable.

Any added value skills over and above Fire and H&S such as asbestos would be beneficial.

If interested, please apply to Lisa@flossagency.co.uk quoting reference 12178 LR

IT Manager

Our client has a new opportunity for a hands-on IT Manager to join their team.

Working closely with the Head of Technology you will problem solve IT issues, ensuring business continuity and be able to strategically recommend new technical solutions to the business.

Responsible for IT support you will take both technical and managerial ownership, including the day to day running, providing support service to staff, ensuring smooth running of phone systems as well as managing a 3rd party help desk function.

The right person must have expert knowledge across Office365, be driven, proactive, methodical, able to support and resolve issues and interact with people at all levels.

Experience working with 3rd party suppliers is necessary.

This will suit someone looking for the next step in their career.

Competitive salary and great benefits available.

If interested, please contact Lisa@flossagency.co.uk

Experienced Bar Staff required for weekend evenings in the Tunbridge Wells area.

Serving drinks in a busy bar, taking payments and keeping the bar area tidy.

Good customer service skills important.

Temporary - Executive Assistant - January 2020 start!

This is an exciting opportunity to join a fast paced team as an Executive Assistant. The role is working for a leading organisation in Tunbridge Wells.

Role involves:
- Supporting Directors
- Project Management
- PowerPoint Presentations creation and editing
- Drafting letters, creating Excel document and proof reading
- Google doc set up and management
- Set up for conference call and meetings
- Office management
- Diary Management
- Action and manage tasks
- Personal support

The ideal candidate will have the following:
- Relevant PA or commercial experience and ability to work in a fast paced environment
- Well presented with a professional and proactive approach
- Excellent communication and organisation skills
- Being available to do international travel, either once or twice a year
- Strong skills across Microsoft Teams, PowerPoint, Word, Excel, and google docs
- Keen eye for detail
- Driver with a car is essential

Hours of work - Monday to Friday 0900 to 1800.

Please apply ASAP

Objective of the Role

To manage, co-ordinate and develop the activity within Insurance Operations (sales, claims & recoveries and customer service departments). To ensure that all performance targets and KPI’s are consistently met and that the quality and efficiency of service delivery is managed and developed to meet and exceed the needs of the business. To manage and control all the relevant processes and associated activity, ensuring the achievement of business objectives.

Hours
Hours – 35 hours per week. These hours will vary in line with business needs and flexibility is required.

You will be responsible for the following:

Operational and strategic management
Communitcation
Planning
Quality
Budgetary Control
Training & Development
Client liaison
Regulatory
Reporting
Health & Safety
Projects

Essential
A minimum of 4 years management experience at a senior level within a contact centre or customer service environment
Proven people management and development skills
Experience of performance management
Proven experience of managing multiple teams
Excellent analytical skills
Hands on experience of delivering service improvement.
Able to demonstrate delivery of results
Problem solving skills
Demonstrable proven experience of management/process improvement which has led to positive financial benefit to the business

Desirable
Insurance Industry experience
Specific LOB Industry experience
Financial Services background
Experience of regulatory and FCA requirements
Detailed understanding of ICOB rules
Report writing experience
Contact management system experience
Personal Lines Insurance experience

Urban Streetwear Brand is looking for an experienced Warehouse Manager for the expansion of their warehouse operations.

The right person will be organised, have strong planning and communication skills, able to manage heavy workloads within a fast paced environment and be passionate about problem solving.

You must understand warehouse expansion procedures and have proven experience as a Warehouse Manager for a fashion brand, being able to build good relationships with logistics partners and couriers too.

This is an exciting time to join a growing company with the opportunity to make your mark and have autonomy to build a team and implement new processes and procedures.

Key responsibilities:

• Responsible for the layout and storage of the warehouse
• Oversee and manage entire end to end warehouse processes
• Lead daily / weekly meetings with warehouse staff and management

• Create and update a new warehouse management system
• Train and develop warehouse staff members

• Compile weekly staff rotas
• Plan out business objectives & targets

• Manage returns
• Ensure Health & Safety procedures are adhered to
• Regular stock take and inventory checks

If interested please email Lisa@flossagency.co.uk, quoting reference 21212LR.

This is great opportunity to join a friendly, customer focused business as part of their management team!

Your Accountabilities
• Responsible for the day to day smooth running of the store and ensuring all staff fully co-operate to ensure the store is efficient and effective.
• Follow the daily store procedures and ensure other staff members do the same in an effective and efficient way.
• Gain a thorough understanding and knowledge of the full range of products and services in store in order to be able deal with customers to the highest standard
• Motivate & coach the team to deliver individual and store targets, including average transaction value and add on sales
• Performance management of staff – lateness, absence, poor work rate, poor service
• Stock management including promotions and on-shelf availability
• Ensure correct pricing of products and stock rotation including the removal from sale of any goods exceeding the use by date and inventory checking in compliance with company procedures.
• Provide highest possible standard of customer service and dealing with customers
• Work with the management team to guarantee staff availability on the shop floor through coordinating your team's rotas and attendance and to achieve consistently high standards
• Strong understanding of stock control ie ordering goods, dealing with suppliers and deliveries and banking monies and ability to follow company procedures
• Ensure the maintenance of high standards of hygiene, cleanliness and safety throughout the store.
• Bringing ideas and suggestions to the management team to find proactive ways to increase sales and store efficiency, as well as recommending new lines and products
• Social marketing, visual merchandising and promoting the store within the community
• Assisting with set up and promoting events and product promotions
• Setting sales targets with your team, up-selling & cross promotion to contribute to the profit of your shop

About you - skills

• You will be experienced within a customer focused environment and have held a similar senior role.
• You must be a hands-on supervisor and used to working at pace in a fast moving, changing environment.
• Organised & practically minded, be able to roll your sleeves up and get stuck in.
• Experienced in cashing up and opening or closing a retail outlet and lone trading.
• A passion for customer service and product means you lead by example to set the bar for your team.
• Excellent staff supervision and experience at motivating and leading a team
• Reliable, flexible and consistent
• Good computer skills

30 to 35 hours per week and shifts will be at core opening hours. Weekend and bank holiday will be required on regular rotation. It is essential that the successful candidate is flexible to work within these hours

To continuously monitor and measure the quality of Operations calls and files, providing feedback, and coaching where required. To mitigate both volume and content of complaints through the effective identification of issues impacting the quality of the customer experience. To support a customer centric service in Operations, which delivers outstanding customer experiences each and every day.

Hours
This position is based on a 35 hour week. However, the hours may vary in line with business needs.

Call Monitoring and File Reviews
Ensure calls are monitored and files are reviewed to highlight issues in order to improve the delivery of consistent levels of Quality service across all operational teams
Be responsible for retrospective/remote weekly call and file auditing.
Conduct ‘end-to-end’ file assessments to ensure we are focused on the entire customer journey.
Provide intensive feedback for all new co-ordinator staff over and above the Business as Usual audit requirement.
Conduct feedback meetings with the individual members of the Co-ordinator team in liaison with the relevant Team Manager.
Liaise with Team Managers in providing appropriate bespoke co-ordinator coaching on call handling/ file quality.
Utilise the appropriate resource to ensure individuals receive the relevant training or additional assistance to meet the business need.
Provide QA data upon request.

Essential:
Well presented and in-line with working within a corporate environment
Education/Training/qualifications

Essential:
Educated to GCSE Level or equivalent
Desirable:
Educated to A'Level standard or equivalent
Certificate / diploma in customer service or related area

Specialist Skills & Knowledge
Essential:
Evidence of experience within the following areas:
Appraisal of customer service calls preferably via some form of auditing
Customer Service experience
Facilitating business change
Intermediate knowledge of Excel
Ability to interpret and analyse data and identify trends
Ability to describe and understand the difference between good and outstanding customer service
Proven experience of working to and exceeding results driven deadlines
Proven ability to deal effectively with complaint investigation and providing positive solutions
Desirable:
A period of sustained experience within a people management role

Main Purpose of the Role
To write copy for all channels of communication that helps to inform and educate customers, leading to higher engagement and return visitors to the company website. As well for B partners in a B2B context.
Hours

Monday to Friday: 09:00 to 17:00 (35 hours per week). However, due to the nature of this role hours may vary in line with business needs.

Copywriting
Translating internal briefs into compelling copy/ content
Work with colleagues to ensure all copy & content is on-brand & TOV for B partner clients and for the company and partner brands, meeting compliance requirements, yet remaining consumer centric.
Create new consumer language underpinned by the company brand promise.
Liaising with stakeholders (internal & external) for copy sign off after proof reading.

Content Creation
Creating and executing external content such as videos, newsletters, imagery, white papers etc. To be used across multiple channels.
Helping to create content for internal documents such as training and marketing materials for the sales team.
Create short and impactful headlines and copy for social and other marketing channels.
Working with creative teams developing marketing campaigns and assets.

Tracking & Managing Content
Be the brand ambassador for consistency of messaging across multiple channels and platforms.
Track and measure copy & content performance. Help to refine and adapt as appropriate, using a test and learn approach to make recommendations for future activity.

Marketing Community Liaison
Build relationships so that we are liaising at an appropriate level within the
community regarding new content, copy and best practises.
Utilising Content Repository when relevant.
Work with the broader marketing team, including product documentation, Creative, PR, digital to deliver engaging copy & content to tight deadlines.

General
To manage or assist with relevant ad-hoc projects as required by your line manager and other additional duties as requested.
Complete all appropriate administration, including monthly reports.
Pro-active communication within the team and wider business
Ensure own business area runs efficiently:
Within budget
Project deadlines are met

Desirable:
Experience working within financial services sector including insurance
Degree in English, Communications, Marketing or Creative Writing preferred

HR Assistant

Full time 9am – 6pm

Tunbridge Wells

Our client a leading and pro-active company who are looking for a HR assistant to work closely with a HR manager and Head of HR.

The role has a lot of opportunity for training, development and growth within the company. The role would suit someone who has a recruitment or training background who has an interest in HR.

The role will involve:

• Be a key point of contact representing HR for internal and external client base
• Liaise with staff, applicants and recruitment agencies
• Set up interviews and send appropriate information via email
• Maintaining calendars of HR management team
• Prepare contract and offer letter
• Preparation of PowerPoint presentations
• Analyse data and maintain HR metrics
• Manage the PeopleHR system and maintain and run reports
• Respond to reference requests
• Set up new starter inductions - Develop and enhance the process to enable to progress to conduct this overtime
• Ensure GDPR compliance
• Support ISO co-ordination and Investors in People
• Process invoices
• Undertaking the payroll process monthly
• General support – welcome guests, answer phones, clear up meeting rooms, meeting room set up with IT equipment, scanning, shredding
• Own the PeopleHR system development project and undertake research as required

The right person will have 1- 2 years HR or Recruitment experience, be smart and professional and have great communication to represent the department well. Accurate working, numerical with strong IT skills (Microsoft Office, Google Suite) essential to navigating systems and creating document and reports coupled with willingness to understand HR processes and get the most out of a system.

If interested, please email your CV to lisa@flossagency.co.uk quoting reference 21221LR

Unfortunately, due to the high number of applications currently being received, only shortlisted candidates will be contacted.

HR Manager

Part-time

Approx 20 hours per week.

A successful and growing business is looking for a part-time HR Manager to join their team. The right person will be CIPD qualified and an experienced HR professional. You will have responsibility for working directly with a key area of the commercial business as well as support functions.

You must be able to work independently on the following areas:

• Recruitment – scoping roles, writing job specs, working with agencies and hiring managers, designing recruitment process and structure, holding the interviews
• Managing Employment Relations issues
• Work with managers to ensure performance reviews undertaken – to be actively involved in this process
• Providing sound advice to managers on people related issues – ensuring legal compliance – supporting managers
• Training & development – ability to undertake skills analysis, identify learning solutions
• Support to the Senior HR Manager as required
• HR metrics and analytics
• Use PeopleHR system and provide input to the ongoing project
• Ownership around one or two projects that span across the business
• Flexibility on visiting other locations occasionally, as required

The right person will have:

• Experience within HR Management or Advisory role within a commercial environment
• Excellent communication honed in business partnering / advisory roles
• Experience of dealing with senior individuals
• Confident advising managers on all aspects of people management and development
• Understanding of employment law
• Professional and commercial approach to HR
• Knowledge of assessment tests and psychometric tests beneficial
• CIPD qualified

If interested, please email your CV to lisa@flossagency.co.uk quoting reference 21220LR

Unfortunately, due to the high number of applications currently being received, only shortlisted candidates will be contacted.

We are looking for an enthusiastic talented Team Leader to join the Customer Services Team who can champion a culture of professionalism and high standards of customer service. You will have experience of coaching and developing a team of Customer Services Administrators / Advisers, regularly providing feedback and carrying out one to one meetings. You will also review and update processes and procedures as well as support the Customer Services Manager with assigned project work.

Knowledge, skills and experience:

2 years’ customer service Team Leader experience within a corporate environment
Strong written and oral communication skills
Experience of motivating, coaching and developing a team
Good organisation skills and ability to prioritise to meet business deadlines
Wiilling to undertake further training and qualifications

Hours of Work

Monday to Friday 0830 to 1715 - over 35 hours per week

Travel Administrator

Great opportunity for a Travel Administrator to join a friendly team within a travel business. You will provide an excellent customer service and assist with the processing of bookings and provide administrative support to the Business Travel team. Our client will provide full training and have opportunities for the right person to progress within the business.

Responsibilities include:

• Input bookings and customer details accurately on reservation system
• Compile and send out documentation to clients
• Process invoices on the travel systems and check payments
• Assist with any enquires, responding to clients by email, letter and telephone
• Assist with travel arrangements
• Liaise with suppliers ensuring clear communication of client requirement’s

Requirements:

• People skills with ability to provide excellent customer service
• Team player
• Excellent telephone manner
• Strong verbal and written communication skills
• Numeric ability
• Experience using Microsoft office (Word, Excel and PowerPoint)
• Highly organised with excellent attention to detail
• Experience in dealing with customers and suppliers in a variety of situations beneficial
• Ability to work on own initiative

This role will suit a college leaver looking to progress a career within the travel industry. A travel qualificationor experience within travel industry is beneficial.

If interested please contact Lisa@flossagency.co.uk quoting reference 21228LR.

Unfortunately, due to the high number of applications currently being received, only shortlisted candidates will be contacted.

Sales Manager - Europe

Location: Flexible

New opening for an experienced Sales Manager to join an innovative manufacturer’s vibrant team. You will have experience working with both menswear and womenswear with a focus on smartwear, uniforms or tailored suits.

Responsible for expanding the company’s distribution presence in Europe and converting the leads to sales. You will have a proven sales record and be able to quickly establish strong relationship with the main clients.

You must demonstrate strong analytical, networking and negotiations skills and have a positive, can- do’ attitude and strategic vision.

The right person will have about 5 years’ experience as a Sales / Account Manager for fashion and retail as well as marketing skills, product and operations knowledge and appreciation of tailored garments.

International experience is an advantage.

Due to the nature of the role you are able to work out of the London office or remotely.

If interested please contact Lisa@flossagency.co.uk quoting reference 21229LR.

Unfortunately, due to the high number of applications currently being received, only shortlisted candidates will be contacted.

This is an excellent opportunity for an individual looking for part-time overnight work on a temporary to permanent basis.

The role will involve logging incoming assistance calls onto the computer which are then picked up by an operative.

Candidates will need to have a professional phone manner with good communcation skills. Accurate keyboard skills are essential.

This position is working Saturday's 2200-0800 , Sunday's 2200-0800 and Monday's 2200-0800.

Finance Systems Administrator

To assist the Finance Systems manager (FSM) in all areas of the business. Primarily dealing with offering reactive support to users, this role will grow into receiving actions from on-going projects to pro-actively offering ideas on enhancements

Hours

Thirty-five hours per week. However, due to the nature of this role hours will vary in line with the needs of the business.

Main Tasks and Responsibilities

Initial point of contact for user support & administration

Maintenance of data model and accounting structure

Assist FSM in all business development projects

Annual leave cover for FSM

Assist in the investigation and replacement of inefficient practices

Maintenance of documentation

Monthly reporting of "World Pay" activity

Other

Effective management and utilisation of any external support resources, such as contractors or consultancy services.

You will also be responsible for the following:

Health & Safety

To ensure that your work area is kept safe and tidy at all times.

To abide by the Health & Safety Work Act 1974.

To immediately notify the Company Health & Safety officer or the CEO of any Health & Safety issues which may cause harm to fellow employees.

Training

To advise your Manager of any areas of work for which you require any additional training.

Quality Management System

To work as a member of a team within the quality system and follow all documented quality procedures and instructions.

Key Performance Areas

To work towards achieving 100% on all Company, departmental, team and individual key performance targets.

Appraisals

Participate and contribute towards individual annual appraisals, team meetings and regular one-to-one assessment sessions.

General

To manage or assist with relevant ad-hoc projects as required by FSM or Head of Planning & Controlling.

Complete all appropriate administration.

Carry out any other additional duties as requested by the FSM or Head of Planning & Controlling within the scope of your role.

Regulatory

To work within and be compliant at all times with all relevant regulations and

legislation applicable to the role.

Essential

• Professional manner and appearance in line with working within AWP corporate environment
• Integrity when dealing with sensitive and confidential financial information of the business and our clients
• Knowledge of Agresso Systems Milestone 4 and above
• Experience in Finance systems administration & development
• Sound understanding of integrated accounting systems & operational / IT platforms
• Attention to detail, self-motivated and driven
• Methodical and analytical
• Good communicator, proactive approach
• Ability to work well with all areas of the business
• Excellent self-organisation and ability to maintain focus on multitude of tasks
• Ability to prioritise and manage workloads and meet strict reporting deadlines
• Flexible and adaptable to changing priorities

Desirables

• SAP knowledge
• Knowledge of accounting principles and activities

Key Responsibilities & Duties

• 2nd line monitoring
• Undertake customer calls and record findings
• Assist with follow up / investigation of areas of concern
• Identify at risk performers
• Liaise with Compliance team to achieve monitoring targets
• Assist with investigation of regulatory and data breaches
• Assist with completion of compliance reports for team, management and board

Knowledge, Skills and Experience

• At least 3 years’ Financial services experience ideally in a sales or compliance role
• Understanding of Conduct Risk and Treating Customers Fairly (TCF) outcomes
• Excellent communication skills both written and verbal
• Empathy towards ethical business model and TCF culture
• Motivation and ability to develop technical knowledge

Qualifications

• A-level (or equivalent)
• Relevant professional qualification desirable

Additional Information

• Part time role - 20 hours per week
• Monday to Thursday (2.30pm to 7.30pm)
• Training provided

As well as an opportunity to work with talented people we offer a competitive salary, life cover, pension scheme into which the company will contribute up to 10% of total earnings and a performance based discretionary bonus scheme.

Marketing Manager

Our client is looking for a Marketing Manager who has experience in creating and delivering a Marketing and PR strategy in a commercial role.
The right person will be have a couple of years marketing experience within a commercial role working with designers and external digital agencies in order to deliver return on investment. Strategically planning a rolling 12 month marketing plan for the brands and deliver the business goals you will have a ‘can do’ approach coupled with excellent budget management, negotiation, creative writing and proof reading skills.

Accountabilities:

• Develop and implement a marketing plan
• Take responsibility for the entire customer life cycle
• Generate repeat client engagement as well as new client engagement
• Ensuring that quality client feedback is obtained through review platforms at all stages of the customer lifecycle
• Work with the Web & Digital team to internally co-manage digital marketing activities, including email marketing campaigns and report on results
• Collate and analyse relevant data in order to measure the success of campaigns
• Segment and analyse data to identify appropriate marketing campaigns
• Identify advertising, PR and award opportunities
• Production of collateral, including newsletters, booklets, brochures, and all other marketing materials, whilst liaising with designers and printers
• Produce and proofread all content
• Develop social channels content, including writing content publications, and increasing presence on social media platforms (Facebook, Instagram, Twitter and YouTube)
• Organising events and negotiating marketing collateral
• Manage the marketing budget, using data analysis to make strategic decisions regarding marketing spend, ensuring a return on investment
• Identify cross-marketing opportunities within the group
• Must have excellent Microsoft Office skills

Our client offers a competitive salary, company benefits and an outstanding working environment.

If interested please contact Lisa@flossagency.co.uk quoting reference 21232LR.

Unfortunately, due to the high number of applications currently being received, only shortlisted candidates will be contacted.

+ 4K Bonus

This is an exciting opportunity to become part of our growing Marketing team, and further develop the organisation’s commercial and digital marketing expertise.

With a growing digital demand in the market, the Senior Digital Marketing Executive - B2B2C will be a key conduit between our sales teams, clients and the rest of the marketing function.

You will work cross functionally across the all business teams to ensure the we are always working to towards the same goals for our clients’.

The Senior Digital Marketing Executive - B2B2C (Maternity Cover) sits within the Marketing Department and reports to the Digital Marketing Manager, (responsible for digital marketing and data strategy across all lines of business.) However, the nature of the role is cross functional and will work with Operations, Underwriting, Data, and Finance, alongside the wider Marketing and Sales teams.

Hours:

Monday to Friday: 09:00 to 17:00 (35 hours per week). However, due to the nature of this role hours may vary in line with business needs.

Specialist Skills and Knowledge:

Practical evidence of experience within the following areas:

Demonstration of digital marketing understanding and principles, focused around acquisition marketing. Primarily PPC, SEO and Social.

Operations Manager

Location: Central London

Salary: Competitive, DOE

A successful lifestyle fashion brand is looking for an Operations Manager to support the CEO. You will oversee all Department Managers and ensure production runs seamlessly, deadlines are met and support the company and team effectively.

Responsibilities:

• Smooth day to day running of the Company and all employee
• Acts as role model and uses initiative to support employee engagement initiatives
• Plan and direct Company operations to improve productivity and efficiency
• Work with management to set strategic goals that lead to growth
• Oversee and provide guidance to Department Managers
• Review and improve systems and processes to drive efficiency
• Assisting with the review of budgets and inventories and making recommendations
• Brand ambassador and key decision taker in the absence of the CEO
• Employ analytical skills and use data driven approach to decision taking
• Manage critical path and coordinate with relevant employees to ensure deadlines are met
• Ensures the production team meets deadlines and standards to produce and deliver products to the highest standards
• Ensures that health and safety regulations are followed
• Manage HR and Payroll functions
• Reviews legal and compliance documentations for the Company and provides guidance in line with best practice
• Manages Intellectual Property Portfolio for the Company
• Assists with legal and landlord matters relating to company sites
• Promotes a working environment that encourages teamwork, energy and creativity
• Administrative tasks including, but not limited to, reports, memos, letters, travel bookings, business reports, and other ad hoc documents
• Collaborates with Department Managers in the delivery of individual and team performance management

Essential Skills and Experience

• Minimum of 5 years 'experience as hands-on Operations Manager in the fashion sector within a Head Office environment
• Strong leadership and excellent problem-solving skills
• Proven track record in providing highest level of support to CEO and Directors
• Outstanding time management and ability to constantly re-arrange and prioritising tasks effectively whilst meeting strict deadlines
• Experience in managing projects for a fashion brand
• Experienced in negotiating best business deals
• Strong analytical and reporting skills
• Flexible and enjoys hands on administrative tasks in supporting a team in ad hoc situations
• Advanced level in Microsoft Office applications (Word, Excel and PowerPoint)

If interested, please contact Lisa@flossagency.co.uk quoting reference 21237LR.

Unfortunately, due to the high number of applications currently being received, only shortlisted candidates will be contacted.

This is an exciting opportunity to work for a leading organisation in Tunbridge Wells as an Events Manager. The role will initially be up to 12 months.

The role:

To manage a team of Event Co-ordinators taking responsibility for the seamless delivery of all private, corporate functions and events

To ensure that all event administration is completed to a high standard

To maximise opportunity for sales opportunities by identifying client’s needs i.e. repeat business, up selling products and services, following up on all leads / enquiries

Dealing with all sales enquiries ensuring quotations are correct and go out in a timely manner

To manage and oversee any escalated query or complaint either in person, via correspondence and telephone

To ensure that the team are working closely with internal colleagues and departments

Manage team performance by effective coaching, feedback and reviews

Experience / Skills:

The suitable candidate will have experience working as an Events Manager, managing a team of co-ordinators.

The ability to produce a high standard of work with great attention to detail

Passionate about delivering a high level of customer excellence!

The ability to develop revenue, with great business development skills.

Hours of Work:

Monday to Friday 0900 to 1730 - there will be some Saturday working required with time of in lieu.

Free on-site parking provided.

The company are willing to look at candidates interested in working less hours.

Do you have a passion for providing customer excellence and mentoring individuals?

If this is you, we have an excellent opportunity to join a successful customer led organisation in Bromley.

The aim of the role will be to support, coach and develop a team of customer service advisers who will be dealing with customer queries over the phone, via email and correspondence in a busy office environment.

The successful candidate will be experienced in mentoring and coaching individuals by providing regular feedback and ongoing training and support.

Other important duties will be to review and update processes and procedures in line with customer needs and client requirements.

If you have great coaching and mentoring skills then we would love to hear from you.

Full-time hours - Monday to Friday 0900 to 1730. (No evenings or weekends)

Excellent working conditions and company benefits.

Administrator

Our client, an established and professional business is looking for an administrator to join their team on a part-time basis across 5 days.

Working within the Litigation Support Division this person will be responsible for all day to day administration duties.

Responsibilities include:

• Liaising with clients and other professional bodies.
• Arrange appointments and meetings as required and enter appointment into diary.
• Dealing with all incoming instructions - Log instructions upon receipt, in the daily register, add to system and acknowledge instructions.
• Audio typing of client’s personal injury statements, witness statements, typing emails letters, file note and invoices.
• Chase up for appointments and return of signed statements.
• Arrange overnight accommodation when necessary for field staff.
• Prepare field staff diaries and allocate them with the relevant email files.
• Filing and archiving.
• All general administrator duties
• Assist Division Manager.

The right person will be able to work well in a small team and on your own initiative and demonstrate excellent administration and telephone skills. You must be able to work well under pressure and must be proficient at audio typing.

If interested, please contact Lisa@flossagency.co.uk quoting reference 21240LR.

Unfortunately, due to the high number of applications currently being received, only shortlisted candidates will be contacted.

Overview:

Working for a well established company in Tunbridge Wells, you will be required to ensure the smooth operation of a telephony and response service overnight.

Duties:

• Supervising a small team of call handlers overnight
• Supporting the team to ensure a high standard of work
• Ensuring that all calls are answered promptly and in a courteous manner
• Assist with the logging and management of incoming calls
• Dealing with escalated customer queries
• Maintaining client SLA's
• Producing management reports

Experience / Skills:

• Previous experience of call handling in a customer focused environment
• Experience of supervising individuals / teams
• Excellent communication and problem solving skills

Hours of Work:

2200 - 0800 - 4 nights on / 4 nights off (this will include weekends on a rota basis)

There is the opportunity for this role to become permanent.