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A company bonus up to 1,600K PA plus you get every other Friday off without coming out of your annual leave entitlement!

These are permanent, fulltime office based positions.

We are looking for candidates with great communication and customer service skills for a well established organisation in Bromley, Kent.

Working as part of a team, you will be providing support to customers over the phone and via email in a busy working environment.

Interested candidates will have current / previous office based customer service experience, a high level of numeracy and literacy with a great phone manner. You will also possess confident keyboard skills with great attention to detail.

Office working hours are Monday to Friday - 0830 to 1700. No weekend, evening or bank holiday working required).

We are seeking Recruitment Consultants for a well established, specialist search agency in the Tunbridge Wells area.

This will be a hybrid role working 2/3 days per week on a remote basis.

Ideally, you will be an experienced 360 Recruiter with the ambition and tenacity and motivation to work in one of our specialist divisions where market training can be given. You will be confident with relationship management and be able to work to a fast pace with strong prioritisation skills. Business development is key so as well as being a confident negotiator who can remain calm under pressure, you will be target driven and motivated to succeed in your work, demonstrating a strong work ethic. Having a friendly and approachable personality is also essential for this role!

The company offer excellent incentives:.

• Fantastic opportunities for career progression
• Training plan tailored to develop your skills and capabilities
• Quarterly lunches at fantastic restaurants - expenses paid
• Various incentives and events run regularly for both company and individual teams
• Trips in the UK and abroad

An opportunity has arisen for an experienced Private Client Solicitor or Legal Executive to join a well established law firm in their Tunbridge Wells office. The successful candidate will be handling a portfolio of clients covering Wills, Probate, Court of Protection, Estate Administration and Lasting Powers of Attorney.

Key Tasks

• Independently managing own varied caseload of private client matters
• Preparing and advising on Wills, Lasting Powers of Attorney and Trusts
• Responsible for providing high quality, timely, professional advice
• Correspondence with executors, trustees, beneficiaries, and other professionals
• Attending clients in their own environment as required
• Promoting a compassionate and sensitive disposition and client experience when dealing with older people or those that are incapacitated
• Mentoring and coaching more junior members of the team
• Proactively networking and marketing within the team to generate new business and reputation

About You

• Qualified Solicitor or Chartered Legal Executive
• Professional pro-active approach, strong client care skills and a sensitive and sympathetic understanding of clients’ needs
• Confident IT skills and working knowledge of case management systems
• High attention to detail

Terms

• Hours: Monday to Friday, 9.00am-5.30pm
• Please note: Candidates must have the right to work in the UK

Job Title - Customer Claims Technician

Location – Croydon – Hybrid

Salary - £31,600

Bonus - £1,500 performance bonus

The role:

Working on behalf of a number of automotive manufacturers, you will be responsible for the handling of Warranty and Service plan claims via our online claims portal. You’ll be in direct communication with our client’s retailer network, supporting the warranty claims process from start to finish. You will have the overall responsibility to approve or decline a claim, based on information received, your technical expertise and the terms of the warranty policy. You will be responding to inbound and outbound calls from retailers, customers and internal teams to provide technical expertise and support

You will provide a professional and proactive approach in assessing claims in-line with the principles of treating customers fairly and adhering to company procedures.

Your aim will be to deliver outstanding experiences to customers each and every day in-line with our business partners contractual agreements.

You will:

• Ensure the warranty claim is valid and that all criteria is met in-line with the Approved Used Warranty programme terms and conditions
• Using your exceptional customer service skills, you will proactively manage each claim and ensure our customers are dealt with in a timely and cost effective way
• Monitor the claim to ensure services are delivered at the agreed time and that your customer is kept fully updated
• Handle all incoming calls in a polite, efficient and proactive manner
• Ensure retailers are adhering to agreed claims procedures and self-authority claim limits
• Identify and initiate potential recoveries from 3rd parties
• Ensure that all product and technical knowledge is applied and you maintain your knowledge relating to the automotive brands you represent
• Share with your colleagues any product or technical developments and issues that you have been made aware of
• Handle all regulated complaints within the FCA complaint guidelines
• Where possible and within your authority limits, manage co conclusion including resolution.
• Provide objective reports of events when required, ensuring the case is highlighted to your manager when necessary.

About you:

• You will have a thorough understanding of motor vehicle technology
• Technical qualifications equivalent to City and Guilds Motor Vehicle Technician
• Thorough knowledge of motor vehicle warranty and sound technical knowledge
• Computer literate with practical working knowledge of MS packages
• Excellent communication skills both verbally and written (emails/correspondence)
• Confident interpersonal skills with the ability to communicated with retailers, clients and customers
• Previous experience of working within a warranty department would be an advantage

Hours:

Based on a 37.5 hour week, covering shifts between 9am and 5.30pm, Monday to Friday.

This role will involve travel on a UK wide basis visiting partner businesses as well as the company HQ in Surrey.

This role is to monitor compliance procedures, systems and controls and where necessary recommend changes and to manage or assist in implementing any action required to maintain compliance with the FCA regulations

Mystery shopping should be undertaken to ensure the company have sight of the journey from a customer’s perspective with findings to be reported to compliance, account management and training teams. Where mitigating actions are required these will need to be tracked.

You will:

• Maintain a diary log of all partner visits to show when visited and what activities undertaken.
• Prepare and send a post-visit report to internal management teams after every on-site appointment.
• Attend all relevant meetings if required (both at partner premises and at company sites).
• Confidently deliver relevant training for partner staff.
• Conduct training needs analysis for all relevant partners personnel and agree training plans with the partner management team
• Development and management of training:
• Create modules for compliance related training to meet the needs of the partners’ staff.
• Provide face to face training where necessary for the training courses provided.

About you:

• Clean and current driving licence (for visiting clients’ offices and branch sites and shops).
• Must be able to travel within the UK (and if required Ireland).

• Good commercial awareness with a ‘customer service’ mindset.
• Able to interpret data and draw conclusions from information supplied.
• Good training, auditing and communication skills.
• The ability to recognise and deliver excellent customer service .
• Strong administration and organisational skills. Able to deal with a wide range of customers and customer issues.
• Computer literate particularly using Word & Excel.

Hours:

Thirty-five hours per week, Monday – Saturday 08:00 – 20:00. however, due to the nature of this role hours may vary in line with the needs of the business.

Job Title – Senior Customer Claims Specialist

Location – Birmingham – Hybrid/Office

Salary - £27,000 - £35,000

Bonus - £1,500

The role:

You will support customers who call in for assistance regarding their policy, providing accurate information in response to their enquiry. You will respond to enquiries relating to existing claims, and update systems with all conversations and documents received. You will handle customer escalations positively, ensuring that any unresolved issues are highlighted to your manager.

Working within the Travel Support team, you will be report to the Travel Support Manager. You will contribute to regular team meetings and be supported through your initial training and beyond with our buddy system. You are encouraged to bring your ideas and highlight areas for improvement in processes.

You will support managers in motivating and developing the team to consistently achieve our agreed client service levels.

Hours:

35 Hours per week. Shifts covering 08am to 8pm Monday to Friday, 9am to 5pm Saturday. You will be required to work 1 in 5 Saturdays with a day off in the week if worked.

You will:

• Support your Manager by taking the time to plan shift based on volume and resource available. Identify any potential fall in service levels and discuss appropriate steps to resolve with the management team.
• Support the claims team with customer queries, live case management & complaint handling
• All customers are calling us for help and therefore you will be required to handle all incoming and outgoing telephone calls in a helpful, friendly, polite and professional way.
• Handle first notification of loss (FNOL) calls empathetically, enter all relevant claims information accurately and agree the next course of action, whether we are requesting further information or are able to fast track the customers claims
• To proactively manage each claim ensuring that the customer receives the most appropriate service in a timely and cost effective manner.
• To monitor all aspects of the claim to ensure that all services are provided at the agreed time and that the customer is kept fully appraised of the progress.
• Our first thought should be to obtain any information in the quickest way, therefore proactive calls are essential to provide updates and request customer information.
• Assess new claims in accordance with policy terms and conditions, within specified service levels and in line with department procedures
• Support managers in monthly team meetings and effectively communicate to the team relevant department information

About you:

• You must have insurance claims experience
• You must have proven experience of providing a quality customer service within a pressurised office environment
• You will have a genuine desire to provide a high level of customer service
• You must be able to effectively manage multiple cases
• You will have a high attention to detail and quality focus
• You will have a proven ability to prioritise multiple tasks and work under strict timescales/under pressure
• You must have an excellent telephone manner

Job Title – Technical Claims Specialist

Department – Claims

Location – Birmingham

Salary - £27,000 - £35,000

Bonus - £1,500

Start Date - 02nd January and 05th February

The role:

A claims specialist who is responsible for providing technical support to the operational teams. This will include decision making and meeting operational, financial and service requirements, open file reviews and authorisations up to £10k across the travel claims team.

You will aid in ensuring that that the quality and efficiency of service delivery is developed to meet and exceed the needs of the business and customer.

Hours:

Based on 35 hours per week. Shifts covering 8am to 6pm Monday to Saturday and Bank Holidays on a rota basis. However, due to the nature of this role hours may vary in line with the needs of the business.

You will:

• Responsible for the quality of the examiners decisions. Provide feedback to leaders and examiners on claim decision accuracy and improvements.
• Engage and support Claims handlers in making the correct claims decisions and providing technical support
• Support the Senior Technical Claims Specialist where needed
• Ability to build trust with internal and external stakeholders through technical and operational claims decision making.
• Maintain open communication with the claims managers and teams to encourage regular feedback
• Make the Senior Claims Specialist, Team Lead and Team manager aware of any customer issues which may escalate.
• Support with any escalated/VIP cases and ensure they are being handled correctly
• Involvement where necessary of potentially complicated claim related matters and assist claims personnel in decisions around claims settlements within limits assigned

We will provide you with competitive annual leave and contribute towards a company pension scheme. You will have access to a range of discounts on products, as well as vouchers and discounts for high street and online retailers. You will also benefit from our company bonus scheme, Private Medical Cover, competitive annual leave, annual Flu vaccination, annual Eye Care vouchers, Corporate Social Responsibility and an Interest free season ticket loan after probation.

A fabulous opportunity for an experience CSM to work for a very well established, international organisation!

We are looking for a Customer Services Manager to join our Customer Services team. Reporting into the Head of Customer Services, you will be responsible for managing a high level of administrative support services for our Customers and sales team, from initial contact to the end of the contract terms.

You will recruit, manage, train and develop a Customer Services administration team of 6-12 Administrators and Team Leaders. You will develop, implement, maintain and monitor service level standards and review, improve, streamline and implement administration processes, procedures and systems.

Along with proven experience in customer services management, ideally gained within a financial services environment, you will have excellent organisational skills with the ability to prioritise to meet business and project deadlines. In addition, you will have excellent communication skills both written and verbal. You are required to have or be willing to undertake the CII FA1 Life office administration certificate and the Level 3 Award in Financial Administration.

The team works a 9 day fortnight, which means you have a day off every other Friday, and work just under 35 hours per week.

This is a brilliant opportunity for you to develop your admin & customer service skills in a professional and well established organisation.

You will be provide admin support to a friendly customer service team which will involve processing incoming and out going correspondence, processing cheques and direct debit payments, scanning and filing documents as well as updating customer records.

In order to be considered for the role you will need to have previous work experience ideally in a customer focused environment with good admin and keyboard skills. A good level of numeracy and literacy along with a high level of attention to detail is important.

Hours are based on a 35 hour working week (Monday to Friday) 0830 to 1715.

Please apply for further information.

Do you have night reception experience and are you looking to work for a prestigious organisation that offer excellent benefits including 30 days paid annual leave, company pension and staff discounts!!!

If so, we would like you to manage the reception department during the night and take on all reception duties. To attend to any guests needs efficiently and effectively, and to ensure all buildings are secure at night.

Key Responsibilities

• To manage reception during the evening hours
• Check in late arrivals and check out early departures in line with hotel procedures
• To answer any calls/emails and to take effective messages
• To attend to all late night guest requests including bar service and night room service menu
• Ensure set up of the hotel for the day’s next business including function and conferencing rooms.
• To ensure all access to the hotel is secure and perform any related security jobs as required overnight
• Report any faulty equipment to the relevant persons
• Perform all pre & post night audit duties
• Collect all overnight breakfast orders and relay to early kitchen staff
• Collect post and distribute to the relevant departments
• Liaise with the housekeeping department to see what areas need cleaning during the shift
• To take part in scheduled training and to proactively take part in relevant hotel meetings
• To have extensive knowledge of all hotel facilities
• Identifying and removing potential H&S hazards

Skills

• Previous experience as receptionist or night duty manager
• To have a proactive approach to work and a positive attitude which reflects the ability to work on one’s own initiative
• Excellent verbal communication in the English language
• Ability to work methodically and to a time frame
• IT skills

Hours

40 hour contract based on a rota of 4 nights on then 4 nights off – Each shift is 9pm until 7am

Please apply for more details......

To take full responsibility for the management and operation of the Housekeeping department, within the policies and controls established by the company. To actively promote brand values and ensure that high levels of guest service are developed and maintained.

Key Responsibilities:

• To ensure the highest standards of cleanliness and presentation are maintained throughout the establishment ensuring required standards are constantly met.
• Prepare all staff working schedules for the department and allocate to staff as appropriate.
• Implement periodic cleaning schedules, including spring cleaning and deep cleaning, ensuring that agreed productively levels are maintained.
• Planning, organizing and directing team members to ensure the highest degree of guest satisfaction.
• Conduct daily inspections of all rooms and public areas.
• To effectively manage all stock including linen, guests’ supplies and cleaning products, undertaking stock checks and ensuring stock levels are maintained in line with business needs and policies of the company.
• Ensure the proper maintenance of all equipment; make arrangements for repair and/or replacement of used and damaged equipment.
• Uphold the highest standards of cleanliness, safety, and conduct.
• Knowledge of OSHA and safety standards within Housekeeping department.
• Recruit and train all new Housekeeping staff members in line with company procedures.
• Manage staff rotas in accordance with hotel occupancy as well as staff holidays, sickness and absence.

• Establish an efficient lost property system and manage it effectively in line with company policy.
• Take responsibility for all staff uniform, their issue, cleaning, upkeep and control.

Key Skills and Knowledge:

• Previous experience managing a team of housekeeping employees through motivation, coaching and development.
• Advanced knowledge of Housekeeping processes and procedures.
• Proven excellence in customer service.
• Proven comfort and experience to interact effectively with all levels of management, guests, associates, and clientele, both inside and outside of the organization.
• Proficiency with general office PC applications.
• Demonstrated excellent written and verbal communication skills.
• Proven job reliability, diligence, dedication and attention to detail.
• Must be flexible with working nights, weekends, and holidays.

• A minimum of 4 years’ experience in all aspects of Housekeeping in a large, multi-use facility required, with at least 2 years of supervisory experience.

Hours

45 hours a week (5 days out of 7) – Typical shifts are 6am-3pm, 8am-5pm or 12pm-9pm

Free on-site park

30 Days Paid Annual Leave

Staff discounts

Are you looking for a new role in housekeeping and would you like to develop your skills and experience within a professional establishment?

Full training is provided.

Main Duties

• To assist with the housekeeping operation.
• To ensure that high standards of cleanliness are maintained throughout the hotel.
• To be fully aware of all hotel services and activities.

• Be responsible for the linen and equipment supplied for his or her own use.
• Ensure that brand standards and procedures are applied.
• To liaise daily with the Housekeeping Supervisor on the activities of the hotel ensuring all Housekeeping requirements are met.
• To fulfil the minimum standards of cleanliness with the goal of exceeding them.
• To provide a friendly customer orientated service to clients and guests.
• To issue and replenish domestic supplies where necessary ensuring customers do not go without.
• To ensure that client requests are responded to quickly and efficiently and to investigate any complaints and take appropriate action to deal with them in a timely manner.
• Undertake other reasonable responsibilities and projects as instructed by their line manager.
• To record and report all faults and damage arising to Maintenance.
• To ensure all housekeeping equipment is used safely and effectively.
• To ensure on all occasions you observe safe and hygienic working practices in order to satisfy Health and Safety at Work and other statutory legislation.
• To record, report and process lost property according to hotel procedures.
• To attend training when required.

Key Skills and Knowledge

• Previous experience of housekeeping preferable but not essential

• Ability to follow established procedures and systems
• Flexible attitude to accommodate customer needs through morning, evening and weekend work according to hotel occupancy.
• Ability to work under pressure
• Self-motivated and also experienced in working within a team

Hours of Work

• 45 hours a week (5 days out of 7) – Typical shifts are 6am-3pm, 8am-5pm or 12pm-9pm