01892 860 909

info@flossagency.co.uk

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Welcome

Floss Agency is a dynamic forward thinking employment agency based in Tunbridge Wells. It serves companies and organisations in the South East. Floss’s reputation has been built by offering a personal but professional service that has been established for over 5 decades.

Floss’s success is based on providing quality temporary, contract and permanent staff efficiently.

“Floss were really supportive every step of the way! I’d recommend Karen and the team to anyone.”
Polly Rivers
Temps required
Variable
Variable
Temporary
Temps required! Are you looking for secretarial, administration, catering or kitchen work? Please contact Adrienne on 01892 860909 or at adrienne@flossagency.co.ukVarious hours, good rates of pay!

Temps required! Are you looking for secretarial, administration, catering or kitchen work?


Please contact Adrienne on 01892 860909 or at adrienne@flossagency.co.uk


Various hours, good rates of pay!

Temporay Catering Staff
Tunbridge Wells and Surrounding Areas
6.75 - 7.20
Temporary
Temporary Chef, Waiting and Kitchen staff required. Immediate start, ongoing on a part of full time basis.Chef - You will be creating and cooking meals from scratch, using fresh and locally sourced ingredients. Previous experience is...

Temporary Chef, Waiting and Kitchen staff required. Immediate start, ongoing on a part of full time basis.

Chef - You will be creating and cooking meals from scratch, using fresh and locally sourced ingredients. Previous experience is preferred and your hours will be on a rota basis, but with no split shifts.

Waiting staff - Immediate start. Venues are in and just outside Tunbridge Wells so you will need your own transport. Previous experience is not essential.

Kitchen staff - Immediate start. Venues are in and just outside Tunbridge Wells so you will need your own transport. Previous experience is not essential.

Compliance Assistant
Coulsdon, Surrey
£16,000 per annum
Permanent
A well-established professional services firm is looking to recruit a few Compliance Assistants for newly created opportunities in Surrey.The main duty of the Compliance Assistant is to assist the compliance team with archiving files and general...

A well-established professional services firm is looking to recruit a few Compliance Assistants for newly created opportunities in Surrey.The main duty of the Compliance Assistant is to assist the compliance team with archiving files and general administrative tasks.Responsibilities will be:

  • To ensure that files ready for archiving are prepared following the file checking procedure and are then archived using the company case management system
  • To assist in the physical file audit process, which will involve travelling to other client offices
  • To assist with the administration of the firm’s Lexcel and Conveyancing Quality accreditation schemes
  • To assist in the preparation of reports
  • To maintain lists/schedules and records as required and produce statistics
  • To undertake general administrative and clerical support where necessary
  • To undertake any other task reasonably requested

This position will require you to possess excellent MS Word including Excel and the ideal candidate will have previous experience of working in a professional services firm.This would suit a candidate who can show strong attention to detail with an exceptional ability to organise their daily work load and someone that can show strong written and spoken communication skills.

Calling All Graduate Engineers!
Westerham, Kent
Up to 22K PA + Benefits
Permanent
We are looking to recruit enthusiastic Graduate Engineers with a Mechanical or Electrical background to work for a prestigious Engineering firm based in Westerham, Kent. Suitable candidates will be a recent Graduate with a 2:1, with or without...

We are looking to recruit enthusiastic Graduate Engineers with a Mechanical or Electrical background to work for a prestigious Engineering firm based in Westerham, Kent.

Suitable candidates will be a recent Graduate with a 2:1, with or without some relevant work experience.

Own transport is desirable due to location of the organisation. Candidates will also need to live in the area.

This is a great opportunity to start your career with a supportive and progressive company that offers excellent training and development.

Sous Chef
Tunbridge Wells
£Neg
Permanent/Temp to Perm
Based just outside Tunbridge Wells, my client is looking for a Sous Chef and Chef de Partie to join the kitchen team.This is a country pub within a village location. You will be working alongside the Head Chef delivering a menu that has locally sourced...

Based just outside Tunbridge Wells, my client is looking for a Sous Chef and Chef de Partie to join the kitchen team.This is a country pub within a village location. You will be working alongside the Head Chef delivering a menu that has locally sourced produce, with everything being cooked from fresh.In order to be considered, you will need to be:

  • Experienced Sous Chef or Chef de Partie who has leadership qualities
  • Good academic catering skills
  • Relevant experience within a quality hotel or restaurant
  • Excellent communicator
  • Self-motivated , customer focused individual
  • Able to pay close attention to detail with a structured approach
  • Own transport due to village location
  • Lives locally due to split shifts
  • Must be able to work weekends with time off in lieu during the week.
Web Designer
Tunbridge Wells
Up to 30K PA
Permanent
This is an excellent opportunity to join a fast growing and dynamic business in Tunbridge Wells working as part of a Web Development and Design Team. Duties include: Creating eye catching and user friendly website designs for a leading leisure...

This is an excellent opportunity to join a fast growing and dynamic business in Tunbridge Wells working as part of a Web Development and Design Team.

Duties include: Creating eye catching and user friendly website designs for a leading leisure company. The ideal candidate will have the ability to create strong and responsive designs for multiple devices utilising the latest trends to design company websites to improve user interaction and conversion rate.

Essential skills will include excellent HTML and CSS skills, creation of wireframes and experience in user journey, analysis and testing. Experience of Word Press and Joomla and advantage.

Hours of work are Monday to Friday.

Excellent benefits on offer.

Mixed Tax Specialist
Tunbridge Wells
£30 - 40,000 per annum
Permanent
Key Job Responsibilities - (Reporting to Tax Director) Personal Tax • Processing of personal tax returns, to include gathering of information, production of tax computations and returns • Checking HMRC computations and...

Key Job Responsibilities - (Reporting to Tax Director)

Personal Tax
• Processing of personal tax returns, to include gathering of information, production
of tax computations and returns
• Checking HMRC computations and assessments
• Online submission of tax returns
• Aiding the tax director with tax investigations
• Inputting payments and other client information on the client database
• Preparing and submitting claims to reduce payments on account
• CGT and IHT computations and planning
• Preparation of dividend vouchers and related company minutes
• Design and implementation of suitable systems to ensure efficient, effective and
timely preparation of all returns
• Checking and amending paye coding notices as appropriate
• Extraction of relevant information from accounts
• Production of income/expense statements for entry on returns
Business tax
• Business tax computations
• Identify disallowable expenditure
• IXBRL tagging
• Preparation and submission of business tax returns
• Checking HMRC assessments
• Preparation of P11D’s, S336 expenses claims and online submission
• Preparation of Car benefit forms
• Preparation, checking & submitting CIS returns
Tax planning & administration
• Communication with clients & HMRC on tax issues, checking assessments, appealing and
dealing with penalties where relevant
• Tax planning
• Day to day liaison with engagement director
• Production of monthly reports on workflow and deadlines, plan, prioritise & control
workload
• Ensure filing deadlines are met
• Ensure work is carried out promptly and efficiently within budgets and deadlines
• Prioritise work – and identify work shortfall or overload periods
• Keeping the IRIS database up to date in respect of job progress.
• Regular tax file reviews
• Design & implementation of systems
Other
• Ad hoc duties assisting directors and managers with due diligence, consultancy and
other work as required
• The above list is not exhaustive but gives an indication of the type of work and
responsibilities of the position

Experience

Ideally candidates will be ATT members but we are also interested in QBE’s.

Hours

Monday to Friday 0900 to 1730

Senior Travel Claims Handler
Croydon
£22,000 + £2,000 annual Bonus and LIfestyle Benefits
Permanent
Actively support with managing daily workload and team performance. Continually seek ways to improve efficiency and quality of service, maintaining a culture which is driven to deliver a level of customer service indicative of the expectation levels of...

Actively support with managing daily workload and team performance. Continually seek ways to improve efficiency and quality of service, maintaining a culture which is driven to deliver a level of customer service indicative of the expectation levels of our clients. Support with coaching and development of the team to improve accuracy, quality and productivity. Provide real time team management support.

Hours

Thirty-Five hours per week. However, due to the nature of this role hours may vary in line with the needs of the business.

Main Duties

  • Communicate with customers and third parties by telephone/email/letter in a clear, concise and professional way
  • Assess new claims in accordance with policy terms and conditions within specified services levels and in line with department procedures
  • Identify and initiate potential recoveries from 3rd parties
  • Handle customer escalations in in a flexible and customer focused manner and refer any unresolved quality issues to the Customer Support team.
  • Provide objective and detailed reports as required to Customer Support
  • Be aware of, and take responsibility for, real time negative customer situations, ensuring that the appropriate levels of management are aware of any high profile or contentious issues.
  • Actively support the management of real time team performance to ensure that required service levels are achieved at all times
  • Support with team resource allocation as required
  • Provide daily coaching and support to our remote teams in addition to the internal team
  • Ensure that all information relevant to the department is effectively communicated to the team
  • Advise the Claims Service Delivery Manager of any additional training needs identified for team members
  • Ensure that quality auditing is completed with the required frequency, in line with company requirements and in specified timeframes
  • Investigate and resolve any claims data discrepancies and report such discrepancies to the Claims Service Delivery ManagerIt is essential that you have a good standard of general education including an English Language and Maths GCSE or equivalent.Further to this you must be able to demonstrate evidence of experience in the following areas:
  • Excellent verbal and written communication skills
  • Experience of working in a Travel Claims environment including call handling duties
  • The ability to recognise and deliver excellent customer service
  • The ability to communicate at all levels
  • Strong coaching/mentoring skills
  • PC Literate, e.g. Word, Excel, Outlook
  • NumerateIt would be adventageous if you had good worldwide geographical knowledge and experience of supervising a teamIt is important that you hold the following personal qualities:
  • Excellent communication skills and ability to empathise when required
  • Proactive, quick thinking, flexible and adaptable to changing situations
  • Goal orientated
  • Sound decision making ability encompassing diplomacy and patience when required.
  • Mature and confident approach to work duties
  • High attention to detail and quality focus
  • Flexible and adaptable to changing situations
  • Team player
  • Ability to prioritise multiple tasks and work under strict timescales/under pressure
  • Self motivated and enthusiastic
  • Strong organisational and interpersonal skills.Occasional travel will be required (training support for our ‘remote working’ teams)
Beauty Therapist
Tunbridge Wells
£7.50 - £10.00 per hour
Permanent
Our client, based in Tunbridge Wells, is a well established Health and Spa club. They are looking to recruit a Beauty Therapist, with an immediate start. This is ideally a full time position, although part time hours will also be considered, working...

Our client, based in Tunbridge Wells, is a well established Health and Spa club. They are looking to recruit a Beauty Therapist, with an immediate start. This is ideally a full time position, although part time hours will also be considered, working in a fast paced environment, and you will be reporting to the Spa Manager.

The successful candidate will have previous experience of massage treatments, an NVQ level 3 in Beauty, and be a team player. The Spa specialises in body work, such as facials, massage and body wraps. They have a holistic approach and your main duties will be:

  • Meet, greet and rebook clients to company standard
    • To carry out beauty treatments to the required standards ensuring the specific time is adhered to, give professional advice to clients, promote available treatments that will benefit their lifestyle, write prescriptions and retail the products used in the treatment – thus providing the client ultimate experience
    • To liaise in a positive and constructive manner with the Spa Manager and Spa Reception on the day’s scheduled treatments, any changes, additions in order to meet the ever changing needs of our clients. Flexibility and co-operation are required
    • To use appropriate conversation with clients
    • To inform Spa Manager of any medical conditions or behaviour from guests that is unusual or cause concern eg skin conditions/bruising
    • To cover the shop floor in between treatments or as designated by Manager on duty
    • To achieve retail targets as set by Spa Manager
    • To comply with standards of appearance and to be dressed in Royale Retreat uniform at all times whilst on duty
    • To ensure all equipment is fully operational and clean and report any defects to maintenance via the Spa Manager at any time of the day
    • To ensure all equipment and utensils are appropriately sterilised
    • To turn off equipment and secure rooms, returning keys and i-pods to Spa Manager
    • To assist in cleaning and tidying the treatment/spa area including laundry runs
    • Help with deliveries/stock control/stock-take
    • To attend all appropriate training courses as required
    • To attend all Staff Meetings
    • To attend Event Evenings
    • To adhere to Health and Safety regulations by using safe work practices
    • To undertake any other reasonable duties as delegated by the Spa Manager
  • You'll be working a 40 hours week, 10am - 7pm, which will include weekends. You will have 2 days off during the week, and one weekend a month.

    Property Law Assistant
    South West London
    £18 - 25,000 depending on exp.
    Permament
    A well-established law firm is looking to recruit a Property Law Assistant/Secretary. This is to assist fee earners with their caseloads, whilst practising the highest code of professional conduct and customer service. This will include, but will not...

    A well-established law firm is looking to recruit a Property Law Assistant/Secretary. This is to assist fee earners with their caseloads, whilst practising the highest code of professional conduct and customer service. This will include, but will not be limited to providing a wide range of secretarial and administrative duties. As a legal secretary you will be expected to use a high degree of self-management and initiative.

    Your duties will include:
    • Diary management
    • Digital dictation and day to day administration tasks
    • Covering reception duties on a rota basis shared amongst the admin staff.

    This would suit candidates with recent previous Residential Conveyancing legal secretarial or legal executive or legal administration experience. You must have:

    • Excellent IT skills in Word and Excel
    • Able to demonstrate initiative and have the ability to work in a small team
    • Strong attention to detail
    • Ability to work to deadlines
    • Self-motivated
    • Excellent Communication skills, both verbal and written

    It is essential that you possess an ILEX legal secretarial diploma. Salary is dependent on experience and skill set.

    Part Time Assistant Hospitality Supervisor
    Tunbridge Wells
    £9.60 per hour
    Permanent
    Our client, based just outside Tunbridge Wells, is looking for an Assistant Hospitality Supervisor to join their team. This position is to replace the current Supervisor, who is retiring.The successful candidate will be reporting to the...

    Our client, based just outside Tunbridge Wells, is looking for an Assistant Hospitality Supervisor to join their team. This position is to replace the current Supervisor, who is retiring.

    The successful candidate will be reporting to the Hospitality and Catering Lead, and will be responsible for overseeing the Hospitality staff.

    You will be working closely with the Hospitality & Catering Lead, Hospitality Supervisor, Tea Room supervisors, Reception and others to ensure the smooth running of both housekeeping and catering. Flexibility will be required. In addition to working weekends, the role will include working on Bank holidays.

    The ideal candidate will have some previous supervisory experience, preferably in the Hospitality industry. Excellent communication skills are essential, and you will be a team player.

    Your duties will include:

  • Ensuring the observance of safe working methods and safe use of equipment, reporting faults in accordance with the Trust’s Health and Safety Policy, and in accordance with any other statutory policy.
    • Effective supervision of Housekeeping Assistants to maintain a high standard of service and cleanliness in all areas, which will require you to be hands on.
    • Maintaining efficient order of records and any paperwork as discussed with the Hospitality Supervisor.
    • Ensuring positive communication exists between the customer and the department at all levels, responding to complaints and suggestions, introducing different methods where appropriate.
    • Prioritising and allocating work in accordance with the duty rota.
    • Participating in staff recruitment, training and annual reviews as required.
    • Ensuring that all enquiries to the department (whether telephone or face-to-face) are handled in a courteous, warm, friendly and efficient manner, demonstrating the welcoming nature of the organisation.
    • Assisting operationally and when required take on a lead role with functions, conference and other events.
    • Covering for the other supervisors and any additional duties to cover absences and leave of other supervisors.
    • Learning the duties of the other Hospitality Supervisors so that there is a seamless and effective operation for the Hospitality department.
    • Attending meetings as required.
  • This position is a part time role, and covers 3 days a week. You will be required to work every weekend, and one day in the week. This day is flexible. The hours are 7.30am - 4.30pm at the weekends, and can be slightly flexible on the other day.

    Protective clothing is provided and laundered when required, and your meals are included while on duty.

    Own transport is an advantage, due to location, and there is parking on site.

    PR Account Manager
    Tunbridge Wells
    £26 - 29,000
    Permanent
    A fast-growth global B2B PR agency is looking for an Account Manager to join the team. If you are either a PR account Manager or Senior Account Manager both will be considered. They can offer you the chance to work on fully integrated...

    A fast-growth global B2B PR agency is looking for an Account Manager to join the team. If you are either a PR account Manager or Senior Account Manager both will be considered.

    They can offer you the chance to work on fully integrated campaigns, with a great mix of global clients. You will get involved in the strategic planning of accounts and be part of the creative team to really drive campaigns and develop brands, both in the UK and internationally.

    Core Responsibilities:
    -This client-facing role requires you to deal with journalists on a daily basis and you will need to build strong professional relationships with them and other useful industry contacts
    -Your communication and written skills will be impeccable, as will your attention to detail
    -You should be able to hit the ground running and have good knowledge and experience of handling 360 degree PR campaigns. -This should include generating stand out and national media coverage, from securing awareness for clients in the form of thought-leadership speaker opportunities, awards submissions and brand collaborations, to measuring and evaluating campaigns
    -You will be required to undertake traditional PR activities as well as marketing, social media and promotions to support our clients
    -The role will require you to manage a small team and take responsibility for your accounts, developing strategy alongside senior directors, while ensuring that programmes and objectives are met
    -Flexibility, determination and a positive attitude are paramount to the role
    -Regular travel to client meetings and events in London will be required, which will occasionally be outside of working hours

    Benefits:
    · Competitive salary
    · Annual bonus
    · Pension scheme
    · Company laptop
    · Career development
    · Opportunity for international travel
    · Fun and creative team

    Sous Chef
    Sevenoaks
    £24 - £25,000
    Permanent
    Our client is a prestigious and unique Country club, set in the heart of Kent. They are a private members club with a restaurant, bar, pools and tennis courts, as well as an experienced and established function and wedding venue with a dedicated team...

    Our client is a prestigious and unique Country club, set in the heart of Kent. They are a private members club with a restaurant, bar, pools and tennis courts, as well as an experienced and established function and wedding venue with a dedicated team of staff.

    They are looking for a friendly and professional Junior Sous Chef to join their successful team. The successful Junior Sous Chef will assist with all aspects of running a top quality operation. You will have a desire to work across all sections in the kitchen to a high level, and have the ability to inspire, train and motivate the junior chefs and kitchen assistants.

    The ideal candidate will have experience in a kitchen that makes freshly produced food; you will be enthusiastic and committed to cooking. All dishes are made with fresh ingredients and as the Junior Sous Chef, you will have the opportunity to influence menus, create dishes and inspire excellent service.

    You will be expected to feel passionately about your career as a Junior Sous Chef, and be looking to work within a first class, professional kitchen. Often busy, but with moments of calm, this organisation is ideal for an experienced Sous Chef, who thrives on a fast paced kitchen with a small team of chefs.

    They are flexible employers with loyal and friendly staff; they pride themselves on their friendly family orientated atmosphere.
    They offer full membership to the club for their staff and their family, an equal split of generous tips, meals and drinks during shift and 30% discount on meals when visiting off duty.

    This is a full time position, working a shift pattern covering Monday to Sunday. You will be working over some of the weekend, and there are no split shifts.

    This is an exciting opportunity to join a friendly team, and is an ideal opportunity for someone looking to progress their career to the highest level.

    Your own transport is required, due to location.

    Property Manager
    Tunbridge Wells
    £24 - £28K
    Permanent
    Our client, a well established Block Management company based in Tunbridge Wells, is looking for a Property Manager to join their team, on a full time basis.This is a fantastic opportunity, and the chance to work with a growing firm which offers...

    Our client, a well established Block Management company based in Tunbridge Wells, is looking for a Property Manager to join their team, on a full time basis.

    This is a fantastic opportunity, and the chance to work with a growing firm which offers a fresh challenge for a Property Manager, a chance to be involved with an exciting portfolio, assist in the growth as well as providing the chance for continued professional development in a number of fields.

    The successful Property Manager will be responsible for the effective day to day management of their own portfolio, which will include regular inspections, maintenance coordination, as well as monitoring compliance and Health & Safety.

    You will be experienced in Block Management and be proficient in creating and Managing Service Charge Budgets, Serving Section 20 Notices, attending AGM’s and managing maintenance programs.

    Their accounts team, experienced colleagues and admin staff will be there to provide support you in managing your portfolio.

    The ideal Property Manager will:

  • Have experience in Block Management
    • Be organised and a have excellent communication skills
    • Be experienced in managing a Portfolio
    • Have the ability to work independently
    • Be AIRPM Qualified
    • Be experienced in New Business
  • Support, industry training and professional development is offered for the right individual.

    This is a full time position, and the hours are 9am - 5.30pm, Monday to Friday, though these maybe flexible.

    Family Legal Secretary
    Wallington, surrey
    £20 - 23,000
    Permanent
    A well-established law firm in the South East is looking to recruit an experienced Family legal secretary. The prime role of the legal secretary is to provide direct support to the Head of the department and their team. They deal with Family and Child...

    A well-established law firm in the South East is looking to recruit an experienced Family legal secretary. The prime role of the legal secretary is to provide direct support to the Head of the department and their team. They deal with Family and Child care law. They specialise in:

    • Proceedings relating to children
    • Social Services cases
    • Adoption and guardianship
    • Child protection
    • Advocacy of family court trails

    Duties:
    Diary management
    Digital dictation and day to day administration tasks
    Preparing rooms for meetings and undertaking office management duties such as ordering stationery.

    This would suit candidates with recent previous Family legal secretarial experience. Candidates will also be considered if they have completed their ILEX and some relevant legal experience. You must have excellent IT skills in Word and Excel. You will need to be able to demonstrate initiative, have the ability to work in a small team and pay strong attention to detail.

    A well organised secretary who is able to work under pressure and able to work to deadlines, with concise writing skills, spelling, punctuation and proof reading skills would suit this role. IT is essential that you must possess an ILEX legal secretarial diploma.

    Canteen Assistant
    Bromley
    £7.69 per hour
    Temporary
    Our client, based in Bromley, is looking for a Canteen Assistant to join their tem on a part time basis. This is a possible temp to perm position.The successful Canteen Assistant will be working in the Head Office canteen, and will report to...

    Our client, based in Bromley, is looking for a Canteen Assistant to join their tem on a part time basis. This is a possible temp to perm position.

    The successful Canteen Assistant will be working in the Head Office canteen, and will report to the Canteen Supervisor.

    Your duties will include:

    Preparing and serving counter food
    Laying up and preparing the Board Room when requires, preparing and serving food, and clearing away
    Replenishing tea and coffee making facilities
    Undertaking a refreshment trolley service to all offices, mid morning and mid afternoon

    Events are catered for when required.

    The ideal candidate will have a Food Hygiene Certificate, be well presented with a friendly and helpful manner.

    The hours are 11.30am - 4.30pm, Monday to Friday.

    There is parking on site.

    Digital Marketing Manager or Executive
    West End, London
    £35 - 55,000 depending on exp.
    Permanent
    A new and exciting concept has arrived for mobile shopping. My client requires an experienced Digital Marketing Executive or Manager. Responsibilities: • Planning and implementation of a marketing strategy plan, in close...

    A new and exciting concept has arrived for mobile shopping. My client requires an experienced Digital Marketing Executive or Manager.

    Responsibilities:
    • Planning and implementation of a marketing strategy plan, in close cooperation with the clients teams in Stockholm and London.
    • Planning and implementation of design and development and campaign activities for the London operations.
    • Tracking and analysis of results of marketing activities

    Skills:
    • At least 3 years’ experience in digital marketing
    • Relevant work experience in a digital environment
    • Experience from professional relationship building
    • Relevant academic background
    • Strong network and relevant contacts in the retail industry

    Qualities required:
    • Self-motivated with high personal drive with entrepreneurial spirit
    • Fearless, innovative and solution-orientated
    • Leadership skills and the ability to work independently and in a team
    • Taking responsibility and ownership and contribute to your own development
    • Technical understanding and interest
    • Outgoing and enjoy building new relationships

    Your ambition and your good results will give you great opportunities for development in a company with enormous potential.

    Paralegal - Property
    Sevenoaks
    £16,500
    Permanent
    To assist fee earners with the profitable management of their caseloads while practicing the highest codes of professional conduct and customer service. To engage in other activities as directed by the Head of Department or Central Management. ...

    To assist fee earners with the profitable management of their caseloads while practicing the highest codes of professional conduct and customer service. To engage in other activities as directed by the Head of Department or Central Management.

    Main Duties

    • Carry out client work as allocated by Fee Earners, under their supervision
    • Ensure that all client work is progressed expeditiously
    • At all times to exercise high standards of Client care in a professional and pleasant manner
    • Ensure the confidentiality and security of the Business, and Client, documentation and information
    • Comply with the Solicitors Accounts Rules and the Rules on the Professional Conduct of Solicitors
    • Ensure good working relationships with external institutions and organisations
    • To comply with the Business office Policies and procedures
    • To assist from time to time with out of hours enquiries in accordance with the Business out of hours rota
    • To attend on and to assist Counsel and Clients at Court and in conference when called upon to do so. To report to the Fee Earner with conduct of the matter promptly as to matters occurring at Court or Conference, and to take full and detailed notes of all significant matters
    • To undertake prison visits if called upon to do so
    • To visit clients at their place of business or home if called upon to do so, with the permission of the Head of Department or a Partner
    • To undertake legal research in areas of work undertaken by the Business, or as directed
    • To attend all departmental meetings relating to the appropriate training seat(s) in which you are based.

    Completion of Law degree and LPC is required.

    Skills

    • Strong attention to detail
    • Highly numerate
    • Ability to work to deadlines
    • Works well under pressure
    • Need to be self-motivated
    • Excellent communication skills, both written and spoken
    • Fully computer literate
    Paralegal - Property
    Reigate, Surrey
    £16,500
    Permanent
    To assist fee earners with the profitable management of their caseloads while practicing the highest codes of professional conduct and customer service. To engage in other activities as directed by the Head of Department or Central Management. ...

    To assist fee earners with the profitable management of their caseloads while practicing the highest codes of professional conduct and customer service. To engage in other activities as directed by the Head of Department or Central Management.

    Main Duties

    • Carry out client work as allocated by Fee Earners, under their supervision
    • Ensure that all client work is progressed expeditiously
    • At all times to exercise high standards of Client care in a professional and pleasant manner
    • Ensure the confidentiality and security of the Business, and Client, documentation and information
    • Comply with the Solicitors Accounts Rules and the Rules on the Professional Conduct of Solicitors
    • Ensure good working relationships with external institutions and organisations
    • To comply with the Business office Policies and procedures
    • To assist from time to time with out of hours enquiries in accordance with the Business out of hours rota
    • To attend on and to assist Counsel and Clients at Court and in conference when called upon to do so. To report to the Fee Earner with conduct of the matter promptly as to matters occurring at Court or Conference, and to take full and detailed notes of all significant matters
    • To undertake prison visits if called upon to do so
    • To visit clients at their place of business or home if called upon to do so, with the permission of the Head of Department or a Partner
    • To undertake legal research in areas of work undertaken by the Business, or as directed
    • To attend all departmental meetings relating to the appropriate training seat(s) in which you are based.

    Completion of Law degree and LPC is required.

    Skills

    • Strong attention to detail
    • Highly numerate
    • Ability to work to deadlines
    • Works well under pressure
    • Need to be self-motivated
    • Excellent communication skills, both written and spoken
    • Fully computer literate
    Insurance Clerical Assistant
    Sevenoaks
    £14 - 17,000 depending on exp.
    Permanent
    Due to the ongoing success of this Insurance Company they are now recruiting a Clerical Assistant. The purpose of this role is: • To provide first class administrative support to the Underwriting team, responding to telephone queries and...

    Due to the ongoing success of this Insurance Company they are now recruiting a Clerical Assistant. The purpose of this role is:
    • To provide first class administrative support to the Underwriting team, responding to telephone queries and effectively liaising with other departments to ensure queries are managed in a timely and customer focused manner.
    • You will draft and issue policies and liaise with clients making suitable recommendations on a full range of products.
    • You will use effective organisational and communications skills to resolve routine problems and know when to escalate more complex issues.
    • In addition you will produce accurate reports for management, deal with incoming and outgoing post, scanning, photocopying, stationery and keeping internal systems up to date.

    This would suit a recent school leaver who has recently completed their ‘A’ levels or GCSE.
    • You will have achieved strong ‘A’ Level and GCSE results particularly in Maths and English and preferably will have a minimum of six months’ work experience in a busy professional services office environment.
    • Excellent communicators who have a proactive approach to work who also possess exceptional organisational and customer service skills are required as well as being able to demonstrate a good working knowledge of Microsoft Office Suite.
    • Above all, to be successful in this role you will need to show enthusiasm, flexibility and possess a positive working attitude.
    • This would suit particularly someone who has an interest in working within the Insurance sector who wants to work locally to launch their career within a global company.

    Travel Insurance Claims Handler
    Croydon, Surrey
    £18,000 + Bonus
    Permanent
    Overview: Assess claims pro-actively and in line with the principles of treating customers fairly. Communicate professionally with customers and third parties. Effectively manage costs. Communicate claims outcomes clearly...

    Overview:

    Assess claims pro-actively and in line with the principles of treating customers fairly. Communicate professionally with customers and third parties. Effectively manage costs. Communicate claims outcomes clearly to customers referring to appropriate policy terms & conditions.

    Responsibilities:

    Main Duties

    • Handle first notification of loss (FNOL) calls, enter all relevant claims information and dispatch claims forms as appropriate
    • Manage & respond to department email enquiries
    • Communicate with customers and third parties by telephone/email/letter in a clear, concise and professional way
    • Assess new claims (Travel/Missed Event/Collision Damage Waiver excess) in accordance with policy terms and conditions, within specified service levels and in line with departmental procedures
    • Handle any necessary administrative duties relating to claims, e.g. completion of worksheets
    • Ensure that all relevant data is collated and entered onto the system in a timely manner, with a focus on accurate data entry and regular data cleansing
    • Identify and initiate potential recoveries from 3rd parties
    • Handle customer escalations in a positive way and refer any unresolved quality issues to your line manager

    Qualifications:

    It is essential that you have a good standard of general education including an English Language and Maths GCSE or equivalent.

    Further to this you must be able to demonstrate evidence of experience in the following areas:

    • Working in a general insurance claims environment, including call handling duties
    • Excellent telephone manner
    • PC literate and Numerate
    • Have good worldwide geographical knowledge and experience of working in a travel claims environment.

    It is important that you hold the following personal qualities:

    • Excellent communication skills and ability to empathise when required
    • Sound decision making ability encompassing diplomacy and patience when required.
    • Mature and confident approach to work duties
    • High attention to detail and quality focus
    • Flexible and adaptable to changing situations
    • Team player
    • Ability to prioritise multiple tasks and work under strict timescales
    • Self-motivated and enthusiastic
    • Strong organisational and interpersonal skills.
    Temporary Administrator
    Sevenoaks
    £8 - £8.50 per hour
    Temporary
    Our client, based in central Sevenoaks, is looking for a temporary Administrator to join their team, on a 6 month contract.It is important that you are able to commit to 6 months. The temporary Administrators will be involved in a range...

    Our client, based in central Sevenoaks, is looking for a temporary Administrator to join their team, on a 6 month contract.

    It is important that you are able to commit to 6 months.

    The temporary Administrators will be involved in a range of administrative activities which will include:

  • Data input of client information onto the CRM system
    • Checking data is accurate
    • Calling clients and/or carrying out online research to clarify information, as required
  • The ideal Administrator will be experienced and efficient, with excellent organisational skills and a confident telephone manner. Previous Data Cleansing experience for a CRM system would be an advantage.

    You will be highly organised, have meticulous attention to detail, possess excellent client liaison skills and outstanding written and verbal communication skills.
    The ability to demonstrate initiative and clarify issues where unsure is important for this role, as well as a pro-active approach to work.

    You must also be well presented, be confident and flexible in a busy environment.
    It is essential that you are competent using MS Office applications, ie Word, Excel, Powerpoint and Outlook, as is the ability to handle confidential data in a professional manner.

    The hours are 9am - 5pm, Monday to Friday

    On-Line Administrator
    Sevenoaks
    £up to 21,000 + Benefits
    Permanent
    My client's commercial and residential online facilities enable their clients to order and issue a fully underwritten policy in minutes. They are currently developing a new system in-house to replace both of these on line facilities which is a major...

    My client's commercial and residential online facilities enable their clients to order and issue a fully underwritten policy in minutes. They are currently developing a new system in-house to replace both of these on line facilities which is a major change programme.

    Role Profile

    • You will be the main point of contact for key clients
    • Liaise with clients regarding general on-line support enquiries and resolve queries efficiently and professionally in a timely manner, escalating issues where necessary
    • Building a good, professional relationship over the phone is critical
    • You will champion the on-line system, demonstrating the benefits of the system and providing guidance and encouragement to clients on its use with the aim of increasing and maximising usage
    • You will use your initiative to identify and follow up opportunities with clients
    • Taking ownership of the on-line process, you will continually review for efficiency improvements and participate in the resolution of problems and issues
    • You will also play a key role in the implementation of the new on-line systems by assisting the team with testing
    • Producing accurate reports and spreadsheets for clients, management and accounts as required is an important part of the role along with carrying out general administration tasks to prescribed standards

    About You

    • You must be able to demonstrate a proven track record within a busy, fast paced customer focused environment.
    • You will have excellent telephone skills gained from a call centre or similar role where you have demonstrated that you can deal with customer issues, quickly and efficiently and in a professional manner.
    • As a champion of customer service, you will possess the confidence to take ownership of your calls, have a natural flair for rapport building with clients and understand the importance of continually having to exceed customer expectations.
    • You will possess exceptional organisational and administrative skills, and be an excellent team player.
    • You will be highly motivated with a pro-active approach to your work and be ready to rise to new challenges.
    • A good working knowledge of Microsoft Office Suite is essential in this role.
    • Above all, to be successful in this role you will be able to demonstrate determination; enthusiasm and a positive working attitude.
    • For this you will be rewarded with the opportunity for a successful career within a global company.
    Extradition Legal Secretary
    City of London
    £21 - 27,000 + £2,500 London Weighting
    Permanent
    A well-established law firm in the South East is looking to recruit Extraditions legal secretaries. The prime role of a legal secretary is to provide direct support Partners and their team. This will include, but will not be limited to providing a wide...

    A well-established law firm in the South East is looking to recruit Extraditions legal secretaries. The prime role of a legal secretary is to provide direct support Partners and their team. This will include, but will not be limited to providing a wide range of secretarial duties. As a legal secretary you will be expected to use a high degree of self-management and initiative.

    Your duties/skills will include:
    • Diary management
    • Digital dictation and day to day administration tasks
    • Preparing rooms for meetings and undertaking office management duties such as ordering stationery.

    • Working in Crime and Extradition law
    • Legal research and case preparation
    • Able to work autonomously and able to demonstrate initiative
    • Strong attention to detail
    • Excellent IT skills to include Word, Excel and Outlook
    • Previous Criminal or Extradition experience preferred, although legal secretarial experience is a given
    • Professional and organised secretary who is able to work under pressure


    IT is essential that you must possess an ILEX legal secretarial diploma.

    Experienced Legal Secretary - Matrimonial Law
    Guildford, Surrey
    £25 - 30,000 depending on experience
    Permanent
    A well-established law firm in the South East is looking to recruit an experienced Family legal secretary to work for a Partner. The partner is a family law specialist and your prime role will be to support them and their team.They specialise...

    A well-established law firm in the South East is looking to recruit an experienced Family legal secretary to work for a Partner. The partner is a family law specialist and your prime role will be to support them and their team.

    They specialise in:

    • Divorce and Complex Finances
    • Pre-nuptial Agreements
    • Child matters
    • Family mediator and Collaborative Lawyer

    Duties:
    Diary management
    Digital dictation and day to day administration tasks
    Preparing rooms for meetings and undertaking office management duties such as ordering stationery.

    This would suit candidates with recent previous Family legal secretarial experience. Candidates will also be considered if they have completed their ILEX and some relevant legal experience. You must have excellent IT skills in Word and Excel. You will need to be able to demonstrate initiative, have the ability to work in a small team and pay strong attention to detail.

    A well organised secretary who is able to work under pressure and able to work to deadlines, with concise writing skills, spelling, punctuation and proof reading skills would suit this role. IT is essential that you must possess an ILEX legal secretarial diploma.

    Part Time Information and Administration Assistant
    Edenbridge
    £9.35 per hour
    Temporary
    Our client, based in Edenbridge, is looking for a Part Time Information and Administration Assistant to join their team, on a temporary basis. The successful candidate will be working every Thursday, starting ASAP, until Thursday 21st...

    Our client, based in Edenbridge, is looking for a Part Time Information and Administration Assistant to join their team, on a temporary basis. The successful candidate will be working every Thursday, starting ASAP, until Thursday 21st December.

    You will be reporting directly to the Town Clerk, and providing

    Specific responsibilities

    2.To provide Visitor Information for the Eden Valley, ensuring that customers receive accurate, up to date information, thereby facilitating their chances of having a positive experience in Edenbridge and improving the economic life of the town.

    The ideal candidate will:

    Be confident in using Office software and social media

    Be keen to be part of a small team dedicated to serving the local community in an open and constructive way,

    Be a flexible team-worker, with staff and councillors, and other potential partners,

    Work to a high standard of accuracy

    Have a polite, patient and discreet manner with members of the public,

    Be prepared to undertake continued professional development, particularly in areas suggested by Council.

    The hours are 9am - 5pm.