Floss Agency is a dynamic forward thinking employment agency based in Tunbridge Wells. It serves companies and organisations in the South East. Floss’s reputation has been built by offering a personal but professional service that has been established for over 5 decades.
Floss provide quality permanent and contract staff.
A company bonus up to 1,600K PA plus you get every other Friday off without coming out of your annual leave entitlement!
These are permanent, fulltime office based positions.
We are looking for candidates with great communication and customer service skills for a well established organisation in Bromley, Kent.
Working as part of a team, you will be providing support to customers over the phone and via email in a busy working environment.
Interested candidates will have current / previous office based customer service experience, a high level of numeracy and literacy with a great phone manner. You will also possess confident keyboard skills with great attention to detail.
Office working hours are Monday to Friday - 0830 to 1700. No weekend, evening or bank holiday working required).
We are seeking Recruitment Consultants for a well established, specialist search agency in the Tunbridge Wells area.
This will be a hybrid role working 2/3 days per week on a remote basis.
Ideally, you will be an experienced 360 Recruiter with the ambition and tenacity and motivation to work in one of our specialist divisions where market training can be given. You will be confident with relationship management and be able to work to a fast pace with strong prioritisation skills. Business development is key so as well as being a confident negotiator who can remain calm under pressure, you will be target driven and motivated to succeed in your work, demonstrating a strong work ethic. Having a friendly and approachable personality is also essential for this role!
The company offer excellent incentives:.
An opportunity has arisen for an experienced Private Client Solicitor or Legal Executive to join a well established law firm in their Tunbridge Wells office. The successful candidate will be handling a portfolio of clients covering Wills, Probate, Court of Protection, Estate Administration and Lasting Powers of Attorney.
Job Title - Customer Claims Technician
Location – Croydon – Hybrid
Salary - £31,600
Bonus - £1,500 performance bonus
Working on behalf of a number of automotive manufacturers, you will be responsible for the handling of Warranty and Service plan claims via our online claims portal. You’ll be in direct communication with our client’s retailer network, supporting the warranty claims process from start to finish. You will have the overall responsibility to approve or decline a claim, based on information received, your technical expertise and the terms of the warranty policy. You will be responding to inbound and outbound calls from retailers, customers and internal teams to provide technical expertise and support
You will provide a professional and proactive approach in assessing claims in-line with the principles of treating customers fairly and adhering to company procedures.
Your aim will be to deliver outstanding experiences to customers each and every day in-line with our business partners contractual agreements.
Based on a 37.5 hour week, covering shifts between 9am and 5.30pm, Monday to Friday.
This role will involve travel on a UK wide basis visiting partner businesses as well as the company HQ in Surrey.
This role is to monitor compliance procedures, systems and controls and where necessary recommend changes and to manage or assist in implementing any action required to maintain compliance with the FCA regulations
Mystery shopping should be undertaken to ensure the company have sight of the journey from a customer’s perspective with findings to be reported to compliance, account management and training teams. Where mitigating actions are required these will need to be tracked.
Thirty-five hours per week, Monday – Saturday 08:00 – 20:00. however, due to the nature of this role hours may vary in line with the needs of the business.
Location – Birmingham – Hybrid/Office
Salary - £27,000 - £35,000
Bonus - £1,500
You will support customers who call in for assistance regarding their policy, providing accurate information in response to their enquiry. You will respond to enquiries relating to existing claims, and update systems with all conversations and documents received. You will handle customer escalations positively, ensuring that any unresolved issues are highlighted to your manager.
Working within the Travel Support team, you will be report to the Travel Support Manager. You will contribute to regular team meetings and be supported through your initial training and beyond with our buddy system. You are encouraged to bring your ideas and highlight areas for improvement in processes.
You will support managers in motivating and developing the team to consistently achieve our agreed client service levels.
35 Hours per week. Shifts covering 08am to 8pm Monday to Friday, 9am to 5pm Saturday. You will be required to work 1 in 5 Saturdays with a day off in the week if worked.
Department – Claims
Location – Birmingham
Salary - £27,000 - £35,000
Bonus - £1,500
Start Date - 02nd January and 05th February
A claims specialist who is responsible for providing technical support to the operational teams. This will include decision making and meeting operational, financial and service requirements, open file reviews and authorisations up to £10k across the travel claims team.
You will aid in ensuring that that the quality and efficiency of service delivery is developed to meet and exceed the needs of the business and customer.
Based on 35 hours per week. Shifts covering 8am to 6pm Monday to Saturday and Bank Holidays on a rota basis. However, due to the nature of this role hours may vary in line with the needs of the business.
We will provide you with competitive annual leave and contribute towards a company pension scheme. You will have access to a range of discounts on products, as well as vouchers and discounts for high street and online retailers. You will also benefit from our company bonus scheme, Private Medical Cover, competitive annual leave, annual Flu vaccination, annual Eye Care vouchers, Corporate Social Responsibility and an Interest free season ticket loan after probation.
A fabulous opportunity for an experience CSM to work for a very well established, international organisation!
We are looking for a Customer Services Manager to join our Customer Services team. Reporting into the Head of Customer Services, you will be responsible for managing a high level of administrative support services for our Customers and sales team, from initial contact to the end of the contract terms.
You will recruit, manage, train and develop a Customer Services administration team of 6-12 Administrators and Team Leaders. You will develop, implement, maintain and monitor service level standards and review, improve, streamline and implement administration processes, procedures and systems.
Along with proven experience in customer services management, ideally gained within a financial services environment, you will have excellent organisational skills with the ability to prioritise to meet business and project deadlines. In addition, you will have excellent communication skills both written and verbal. You are required to have or be willing to undertake the CII FA1 Life office administration certificate and the Level 3 Award in Financial Administration.
The team works a 9 day fortnight, which means you have a day off every other Friday, and work just under 35 hours per week.
This is a brilliant opportunity for you to develop your admin & customer service skills in a professional and well established organisation.
You will be provide admin support to a friendly customer service team which will involve processing incoming and out going correspondence, processing cheques and direct debit payments, scanning and filing documents as well as updating customer records.
In order to be considered for the role you will need to have previous work experience ideally in a customer focused environment with good admin and keyboard skills. A good level of numeracy and literacy along with a high level of attention to detail is important.
Hours are based on a 35 hour working week (Monday to Friday) 0830 to 1715.
Please apply for further information.
Do you have night reception experience and are you looking to work for a prestigious organisation that offer excellent benefits including 30 days paid annual leave, company pension and staff discounts!!!
If so, we would like you to manage the reception department during the night and take on all reception duties. To attend to any guests needs efficiently and effectively, and to ensure all buildings are secure at night.
40 hour contract based on a rota of 4 nights on then 4 nights off – Each shift is 9pm until 7am
Please apply for more details......
To take full responsibility for the management and operation of the Housekeeping department, within the policies and controls established by the company. To actively promote brand values and ensure that high levels of guest service are developed and maintained.
Key Skills and Knowledge:
45 hours a week (5 days out of 7) – Typical shifts are 6am-3pm, 8am-5pm or 12pm-9pm
Free on-site park
30 Days Paid Annual Leave
Are you looking for a new role in housekeeping and would you like to develop your skills and experience within a professional establishment?
Full training is provided.
Key Skills and Knowledge
Hours of Work