07563 559 137

info@flossagency.co.uk

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Welcome

Floss Agency is a dynamic forward thinking employment agency based in Tunbridge Wells. It serves companies and organisations in the South East. Floss’s reputation has been built by offering a personal but professional service that has been established for over 5 decades.

Floss provide quality permanent and contract staff.

"Karen makes it happen! Within 24 hours of first speaking to Karen, she had targeted a suitable company and got me an interview."
Chris Trill
Customer Claims Specialist
Birmingham (Hybrid)
£24,000 - £30,000 + £1,500 Bonus
Permanent
Job Title – Customer Claims SpecialistThe role:You will support customers who call in for assistance regarding their policy, providing accurate information in response to...

Job Title – Customer Claims Specialist

The role:

You will support customers who call in for assistance regarding their policy, providing accurate information in response to their enquiry. You will respond to enquiries relating to existing claims, and update systems with all conversations and documents received. You will handle customer escalations positively, ensuring that any unresolved issues are highlighted to your manager.

You will contribute to regular team meetings and be supported through your initial training and beyond with our buddy system. You are encouraged to bring your ideas and highlight areas for improvement in processes.

You will support managers in motivating and developing the team to consistently achieve our agreed client service levels.

Hours:

35 Hours per week. Shifts covering 8am to 8pm Monday to Friday, 9am to 5pm Saturday. You will be required to work 1 in 5 Saturdays with a day off in the week if worked.

You will:

  • Support your Manager by taking the time to plan shift based on volume and resource available. Identify any potential fall in service levels and discuss appropriate steps to resolve with the management team.
  • Support the claims team with customer queries, live case management & complaint handling
  • All customers are calling us for help and therefore you will be required to handle all incoming and outgoing telephone calls in a helpful, friendly, polite and professional way.
  • Handle first notification of loss (FNOL) calls empathetically, enter all relevant claims information accurately and agree the next course of action, whether we are requesting further information or are able to fast track the customers claims
  • To proactively manage each claim ensuring that the customer receives the most appropriate service in a timely and cost effective manner.
  • To monitor all aspects of the claim to ensure that all services are provided at the agreed time and that the customer is kept fully appraised of the progress.
  • Our first thought should be to obtain any information in the quickest way, therefore proactive calls are essential to provide updates and request customer information.
  • Assess new claims in accordance with policy terms and conditions, within specified service levels and in line with department procedures
  • Support managers in monthly team meetings and effectively communicate to the team relevant department information

About you:

  • You must have insurance claims experience
  • You must have proven experience of providing a quality customer service within a pressurised office environment
  • You will have a genuine desire to provide a high level of customer service
  • You must be able to effectively manage multiple cases
  • You will have a high attention to detail and quality focus
  • You will have a proven ability to prioritise multiple tasks and work under strict timescales/under pressure
  • You must have an excellent telephone manner


SALES SUPPORT ADMINISTRATOR
Tunbridge Wells
22K - 24K PA + £130 Monthly attendance bonus
Permanent
Plus a monthly bonus of £130 and early finish every FRIDAY!Based at our client's office in Kent, reporting to the Commercial Manager, this role will be important in providing a first class service to their customer base. You...

Plus a monthly bonus of £130 and early finish every FRIDAY!

Based at our client's office in Kent, reporting to the Commercial Manager, this role will be important in providing a first class service to their customer base. You also will be part of a small and helpful team.

Main duties:

1.To provide excellent customer service to new and existing customers

  • This will involve dealing with queries raised from an existing client base as well as liaising with new clients.
  • Providing quotations for products and optimising existing business.
  • Carry out call backs to ensure client satisfaction.

2.To assist with general administrative duties as required

  • Inputting orders onto the system
  • Raising and placing orders onto SAGE
  • Processing card payments
  • Sending and receiving emails
  • Sending out catalogues

3.To work as an effective member of a small team

  • To liaise with warehouse regarding customer orders and stock availability
  • Liaise with client partners and courier companies
  • Providing support to the field sales team by following up on leads
  • Keeping colleagues up to date

Hours of work:

Monday to Thursday - 0830 to 1700

Early finish every Friday - 0830 to 1430

Benefits:

  • On-site car parking
  • Attendance bonus
  • Health Care Assistance
  • Employee Assistance Programme
  • 30 days annual leave to include bank holidays
  • Additional day annual leave for your birthday
  • Pension
  • Life Assurance






Customer Service Administrator
Crowborough, East Sussex
Up to 26K PA
Permanent
This role is full time - 37 hours per week with a salary of up to £26,000 depending on experience. This will be a busy and varied role administrative role with a strong emphasis on customer service. You will be part of the Customer Service team...

This role is full time - 37 hours per week with a salary of up to £26,000 depending on experience. This will be a busy and varied role administrative role with a strong emphasis on customer service. You will be part of the Customer Service team dealing with the day-to-day operation but have a responsibility for all company legal enquiries & processing of relevant documentation.

Main tasks and responsibilities:

  • Action notifications from Clients including liaison with the Tenant on their options & drawing up the necessary documentation as required.
  • Liaise with Solicitors and Homeowners actioning any requests as required & drawing up the necessary documentation when a property changes Freehold Proprietor – deed of variations/deed of surrender.
  • Arranging Maintenance Contracts for sub-contractors
  • Filing documentation with Land Registry
  • To provide an efficient and effective service to customers
  • Update and maintain company software
  • To accurately record and monitor queries on the company database
  • Answer telephone calls and queries professionally, accurately and consistently
  • Monitor, manage and action incoming emails
  • Liaise with customers on the progress of their enquiry
  • Raise jobs sheets, chase up and monitor progress
  • Liaise closely with contractors
  • Reviewing Lease Agreements and Contracts
  • Raise purchase orders
  • Check and process invoices
  • Produce and send letters

Skills, experience and attributes required:

  • At least 2 years experience in a customer service role
  • Handling legal processes and documentation
  • Proficient in using Microsoft products and general IT literacy
  • Committed to providing a high standard of customer care
  • Excellent organisational and time management skills
  • Excellent communication skills, both verbal and written
  • Ability to handle complaints and difficult situations
  • Able to work as part of a team, but also independently


WAREHOUSE ASSISTANT
BIGGIN HILL, WESTERHAM
24K to 26K PA
Permanent
We have a great opportunity for a local candidate seeking a full-time warehouse position. Working for this successful and well-established company, your duties will include: Check Incoming Goods and Materials...

We have a great opportunity for a local candidate seeking a full-time warehouse position.

Working for this successful and well-established company, your duties will include:

  • Check Incoming Goods and Materials against delivery notes, barcode readers etc.
  • Perform production duties such as manual lifting, packaging, taping, labelling operations and sorting.
  • Providing stock control checks and provide regular updates to the warehouse manager and Quality Control Team regarding any issues
  • Report defective materials or material non-conformities to warehouse manager and the purchasing department.
  • Maintain the warehouse and stores area and equipment in a tidy, orderly condition and follow safety regulations and ensure security of the warehouse / goods in.
  • Perform related duties as required by the Warehouse/Stores Manager
  • Assisting with warehouse inventory controls, which typically involves using a hand-held scanner.
  • Completes shipments by processing and loading orders.
  • Manage packaging materials.

Key Skills, Knowledge and Experience

  • Reliable and conscientious
  • Keen eye for detail
  • Experience in a warehouse stores environment useful
  • Excellent attention to detail essential with the initiative to react in a timely manner
  • IT Literate MS Office and ability to learn new systems
  • Excellent communication skills in both verbal and written formats
  • Full driving licence
  • Able to lift and carry stock
  • Excellent team player
  • Self-motivated with a can-do attitude

Hours of work

Monday to Friday 0830 to 1700.

Other Info / Benefits

Training provided

Overtime available

On-site car parking

Private Medical Cover

Company Pension

Please note

Due to the location, candidates will need their own transport.

Hybrid Claims Handers
Croydon (Hybrid)
25K-35K PA + Annual Bonus of 1.5K
Permanent
Do you have current or previous claims handling experience and are you looking for your next challenge? If so, we would love to hear from you so that we can tell you more about this great place to...

Do you have current or previous claims handling experience and are you looking for your next challenge? If so, we would love to hear from you so that we can tell you more about this great place to work!

Details:

  • All customers are calling for help and therefore you will be required to handle all incoming and outgoing telephone calls in a helpful, friendly, polite and professional way.
  • To proactively manage each claim ensuring that the customer receives the most appropriate service in a timely and cost effective manner.
  • To monitor all aspects of the claim to ensure that all services are provided at the agreed time and that the customer is kept fully appraised of the progress.
  • Handle first notification of loss (FNOL) calls empathetically, enter all relevant claims information accurately and agree the next course of action, whether we are requesting further information or are able to fast track the customers claim.
  • Our first thought should be to obtain any information in the quickest way, therefore proactive calls are essential to provide updates and request customer information.
  • Assess new claims in accordance with policy terms and conditions, within specified service levels and in line with department procedures.
  • To ensure that the relevant Supervisor/Manager is informed of any service failure or potential problem.
  • Identify and initiate potential recoveries from 3rd parties

About you:

  • You will be professional and have great communication skills both verbally and written.
  • You must have a minimum of 1 year claims handling experience. (This is non negotiable).
  • You must have proven experience of providing a quality customer service within a pressurised office environment.
  • You will have a genuine desire to provide a high level of customer service.
  • You must be able to effectively manage multiple cases.
  • You will have a high attention to detail and quality focus.
  • You will have a proven ability to prioritise multiple tasks and work under strict timescales/under pressure.
  • You will be PC Literate.

Hours of Work:

Based on a 35 hour working week with shifts ranging from 0800 starts and finishes up to 2000 Monday to Friday. There will be a Saturday requirement which works out 1 Sat every 5 weeks.

Benefits:

  • Company Bonus Scheme
  • Private Health Cover
  • Company Contributory Pension
  • Free Breakdown Cover on a vehicle
  • Life Assurance
  • Competitive Annual Leave
  • Employee Assistance Scheme
Administrator - Term Time
Tunbridge Wells area
£13.58 per hour
Permanent
THIS IS A TERM TIME ONLY ROLE WORKING 39 WEEKS PER YEAR! We are looking for an experienced Administrator to carry out various admin and support tasks within a busy educational setting. Purpose of the role ...

THIS IS A TERM TIME ONLY ROLE WORKING 39 WEEKS PER YEAR!

We are looking for an experienced Administrator to carry out various admin and support tasks within a busy educational setting.

Purpose of the role

  • To provide effective and professional administrative support while contributing positively to the smooth and effective running of the office and wider departments daily.
  • To contribute to the safeguarding and promotion of the welfare and personal care of students.
  • Deal with enquiries and parent communications daily by phone / email / letters.
  • Take responsibility for all administration to do with changes to student records.

Experience

  • Previous / current work experience within an educational setting an advantage
  • Excellent administrative and IT skills including MS Office
  • Great communication skills both verbally and written
  • Strong attention to detail
  • Able to work well in a team, using own initiative

Hours of work

Monday to Friday 0815 to 1630

Customer Service Co-ordinator's (Hybrid)
Croydon (Hybrid)
27K PA plus 2K Annual Bonus
Permanent
Are you looking for a busy and exciting position and do you have a passion for helping people!You will be delivering outstanding experiences by providing practical solutions and advice at a time when your help is needed most. You will use your...

Are you looking for a busy and exciting position and do you have a passion for helping people!

You will be delivering outstanding experiences by providing practical solutions and advice at a time when your help is needed most. You will use your organisational skills in a kind and empathetic way, ensuring our customers are cared for at every step of the way. Dealing with both inbound and outbound calls, you will have excellent communications skills with the ability to stay calm under pressure.

Hours: This position is based on a 35-hour week and will include working weekends and bank holidays, covering shifts between 7am and 10pm.You may also be required to work some night shifts from 9pm to 7.30am.

You will:

  • Handle all in and outbound calls in a helpful, polite and professional way
  • Provide proactive solutions to our customers
  • Monitor all aspects of the task to ensure all services are provided at the agreed time
  • To ensure all product and technical knowledge is applied at every opportunity
  • Handle all regulated complaints within the FCA complaint guidelines

About you:

  • You will have a good level of general education, including Maths & English A-C GCSE or equivalent
  • A genuine desire to provide a high level of customer service
  • Have the ability to effectively manage your own caseload
  • Able to show empathy and remain calm in a pressurised environment
  • Flexible and able to work a variety of shifts