07563 559 137

info@flossagency.co.uk

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Welcome

Floss Agency is a dynamic forward thinking employment agency based in Tunbridge Wells. It serves companies and organisations in the South East. Floss’s reputation has been built by offering a personal but professional service that has been established for over 5 decades.

Floss provide quality permanent and contract staff.

“We have a long working relationship with Floss Agency which continues today, and their service has always been excellent."
Karen Woods : Office/HR Administrator, Elements Communications
Customer Service Advisers - Urgently required!
Croydon, Surrey
24,511K PA + 1.5K Annual Performance Bonus - OTE 26.5K first year!
Permanent
This is a fantastic opportunity to join a prestigious organisation and become part of a professional customer service team!On top of the salary there is an annual performance bonus, shift allowances and enhanced overtime rates.The...

This is a fantastic opportunity to join a prestigious organisation and become part of a professional customer service team!

On top of the salary there is an annual performance bonus, shift allowances and enhanced overtime rates.

The role:

  • You will be responsible for managing incoming and outgoing calls to customers and contacts
  • Handling customer queries in supportive and empathetic manner
  • You will be organising and co-ordinating customer assistance
  • Working in line with job deadlines and following procedures
  • Updating customer records accurately

Skills / Experience:

  • Previous experience of providing customer service over the phone in a professional capacity
  • Be enthusiastic, reliable with a passion for delivering a high level of customer service
  • Excellent communication skills both verbal and written with a high level of numeracy and literacy
  • Competent IT and data entry skills with good attention to detail

Hours of work

This role is based on a shift pattern (Monday - Sunday) including Bank Holidays.

Working 35 hours per week with shifts that start as early as 0630 and shifts that finish at midnight.

For any shift that finished at 2300 / 0000 an additional £10-£15 will be paid.

Tripple time for bank holidays or double time and day off in lieu.

After 6 months there will be the requirement to work overnight shifts for which an additional payment of £55 per night will be paid.

Private healthcare after qualifying period / free motor breakdown assistance / life insurance / eye care vouchers / flu jabs / company contributory pension scheme / 22 days annual leave rising to 25 days with level of service / interest free season ticket loans / discounts off products & service

Please only apply if you are completely flexible on these working hours.

Customer Service Advisers
Bromley, Kent
Up to 23K PA + Annual Bonus
Permanent
COMMENCING AUGUST 2022+ Annual Company BonusPLUS EVERY OTHER FRIDAY OFF FROM WORK WITHOUT COMING OUT OF YOUR ANNUAL LEAVE ENTITLEMENT!These are full-time permanent positions working Monday to Friday 0830 to 1700.We are...

COMMENCING AUGUST 2022

+ Annual Company Bonus

PLUS EVERY OTHER FRIDAY OFF FROM WORK WITHOUT COMING OUT OF YOUR ANNUAL LEAVE ENTITLEMENT!

These are full-time permanent positions working Monday to Friday 0830 to 1700.

We are looking for enthusiastic candidates with solid customer service and administration skills to join a busy, well established organisation in Bromley.

The role will involve speaking to customers over the phone and helping them with their queries and concerns. Updating accounts, processing payments on the systems and providing general support in the department.

Interested candidates will have a good level of numeracy and literacy, excellent customer service skills and confident IT skills.

Excellent benefits and flexible start and finish times!

(No weekends, evenings or bank holiday working).

Customer Service Advisers - Remote working!
Remote Working
23,481K + 1.5K Bonus + shift allowances OTE 26.5K
Permanent
COMMENCING SEPTEMBER 2022Important: Please only apply if you can work full-time hours and do shift working.Customer Service Advisers - Remote Working!We...

COMMENCING SEPTEMBER 2022

Important: Please only apply if you can work full-time hours and do shift working.

Customer Service Advisers - Remote Working!

We are only able to accept candidates living in the UK.

£23,481 PA + £1,500 annual bonus + shift allowances - OTE 26.5K

+ Great Benefits

We are looking to recruit several experienced customer service advisers who have previous experience in a call centre or office environment handling both incoming and outgoing calls.

The position will require you to provide a high level of customer care whilst relaying information to policy holders and business partners.

These are permanent, full time remote roles. Interested candidates will have to have sufficient space at home to work from. Candidates must also have a working land-line as calls will be diverted due to the possibility of a poor mobile reception. A good Wi-Fi signal internet speed essential!

Hours are based on a 35-hour working week on a rota basis which will include some early mornings starts - (0630) and late evening finishes up (2230). You will also be required to cover some weekends. There will be an overnight shift element after 6 months, approx. 3 overnight shifts in a row every 8 weeks, for which an additional £55 per night will be paid.

Triple time paid or double time and a day off in lieu for any bank holiday working!

All equipment is provided / pc / screen etc..

Full training will also be provided.

Customer Service Administrators
Bromley, Kent
21K to 23K PA + Annual Bonus up to 1,600K
Permanent
STARTING AUGUST 2022+ Annual Company Bonus up to £1,600 plus every other Friday off!These are full-time permanent positions working Monday to Friday 0830 to 1700.We are looking for enthusiastic candidates with solid customer...

STARTING AUGUST 2022

+ Annual Company Bonus up to £1,600 plus every other Friday off!

These are full-time permanent positions working Monday to Friday 0830 to 1700.

We are looking for enthusiastic candidates with solid customer service and administration skills to join a busy, well established organisation in Bromley.

The role will involve speaking to customers over the phone and helping them with their queries and concerns. Updating accounts, processing payments on the systems and providing general support in the department.

Interested candidates will have a good level of numeracy and literacy, excellent customer service skills and confident IT skills.

Excellent perks including; company bonus, alternate Fridays off (without coming out of your annual leave) up to 25 days holiday plus a fantastic company pension scheme.

(No weekends, evenings or bank holiday working).


Customer Service Advisers
Westerham, Sevenoaks
20K-22K basic plus bonus up to 30K
Permanent
OTE up to 30K PAWe are looking for individuals with exceptional customer service skills to work for a leading organisation in the Westerham, Kent.Interested candidates will ideally have previous telephone based customer service experience...

OTE up to 30K PA

We are looking for individuals with exceptional customer service skills to work for a leading organisation in the Westerham, Kent.

Interested candidates will ideally have previous telephone based customer service experience or on-line chat experience. We will also consider candidates who have been working in the retail sector looking to get into an office environment.

These are permanent positions working Monday to Friday 0830 - 1700 (no evenings or weekends).

Excellent benefits which include company bonus up to £300 per month, 25 days paid annual leave plus all bank holidays off. There is also free on-site parking.

Apply now for immediate consideration!

Benefits:

Company bonus

Fee onsite parking

Contributory Pension Scheme of 5% / employer 4%

2 x Life Assurance

25 days holiday

Employee Assistance Programme

Medical Cash plan

Free parking

Dress down Friday’s

Customer Service Administrator
Crowborough, East Sussex
Up to 23K PA
Permanent
This is a permanent role working for a successful company who have over 100 million pounds worth of investments in the UK as well as in Europe. The company’s Head Office is based in Switzerland. Working in a small friendly team you will be...

This is a permanent role working for a successful company who have over 100 million pounds worth of investments in the UK as well as in Europe. The company’s Head Office is based in Switzerland.

Working in a small friendly team you will be managing the day-to-day queries from customers. This will involve monitoring alerts, taking details of faults / maintenance issues and arranging repairs. You will be booking Engineers visits and providing the customer with updates and feedback.

Suitable applicants will need to have excellent communication and negotiation skills along with the ability to manage customer expectations. Good administrational and IT skills are essential with confident Word and Excel skills.

Hours of work: Monday to Friday 0900 to 1730.

Benefits include: 25 days annual leave plus all statutory public holidays.

Technical Manager
Crowborough, East Sussex
Up to 35K PA
Permanent
We are looking for an experienced individual with a background in Electrical / Engineering who has previous experience and knowledge of installing and monitoring residential solar systems. The role will be an office-based position with some occasional...

We are looking for an experienced individual with a background in Electrical / Engineering who has previous experience and knowledge of installing and monitoring residential solar systems. The role will be an office-based position with some occasional site inspections / visits. You will be responsible for dealing with technical queries relating to the solar systems. This will involve liaison with external Engineers / Contractors regarding customer maintenance and repairs. You will be assessing and obtaining quotations and ascertaining what is the best course of action.

The role would also suit an experienced Electrician looking for a more office-based role.

Normal hours of work are Monday to Friday 0900 to 1730.

A Company car / allowance is provided so a full driving licence is essential.

Benefits also include: 25 days paid annual leave plus all statutory days and company pension scheme.

Production Operatives
Tunbridge Wells
20K-21K PA plus beneftis
Permanent
FULL TRAINING IS PROVIDEDWe are looking for a number of Production Assistants to work for a successful, well established business in Tunbridge Wells. These are full-time permanent positions.The role will involve the production of items in...

FULL TRAINING IS PROVIDED

We are looking for a number of Production Assistants to work for a successful, well established business in Tunbridge Wells. These are full-time permanent positions.

The role will involve the production of items in a print production department. Working as part of a team you will be downloading designs and print jobs and monitoring production. This will involve loading ink machines and carrying out quality control inspections. Other duties will include packing orders and arranging deliveries. You will also help with loading / unload deliveries (so there will be some light lifting).

Hours of work are on a full-time basis Monday to Friday.

There will be the requirement to work a shift pattern during the company's busiest period which is from April - September.

April - September: 0600-1400 / 0900-1700 / 1400-2200

October - March: 0845-1700

Interested applicants will need to be flexible on working hours.

Benefits: A great working environment with social activities / 26 days paid annual leave plus all bank holidays / company contributory pension scheme / private medical cover (after qualifying period) / free on site parking.

Cover Supervisors / Classroom Assistants
Tunbridge Wells
£17,792.52 - £18,741.11 (Actual Salary)
Permanent
These are permanent, time time only roles (plus 5 inset days)We are excited to be looking for three enthusiastic Cover Supervisor to join the team, starting as soon as possible. The successful candidates will have...

These are permanent, time time only roles (plus 5 inset days)

We are excited to be looking for three enthusiastic Cover Supervisor to join the team, starting as soon as possible.

The successful candidates will have proven experience in front of a classroom and will join a professional, enthusiastic and well-respected team of four.

The role of the Cover Supervisor is to supervise whole classes during short-term absence of teachers. They must ensure a safe and engaging working environment for classes whose teacher is absent in order for all students to be able to access and complete the work set by the member of teaching staff.

The post holder will be required to respond to pupil’s general questions but will not be expected to undertake any planning, preparation, delivery or assessment of pupils’ progress and/or development. You will also be expected to manage the behaviour of the class, in accordance with the School’s behaviour policy. It will be essential to work with the students to ensure they are getting the most of out of the lesson and to facilitate their learning as much as possible.

When there are no lessons requiring cover, Cover Supervisors are expected to use their initiative to support teaching/learning throughout the school by undertaking tasks in various areas of the school, including but are not limited to: lessons/Enrichment Activities, Registration, Library, PHSE Activities, School day trips, and Examination Invigilation.

Permanent, term time only (plus five inset days)

Hours: 35 hours per week - 8:00 to 16:00 daily with two short breaks for lunch.



Customer Service & Sales Coordinators
Croydon, Surrey
22,515K PA + Annual Bonus of 1,500K (paid quarterly)
Permanent
Plus 1,500K Bonus (paid quarterly)This is a permanent fulltime positon working for a prestigious, global organisation.There will be an opportunity for hybrid working.To handle all incoming and outgoing telephone calls in a...

Plus 1,500K Bonus (paid quarterly)

This is a permanent fulltime positon working for a prestigious, global organisation.

There will be an opportunity for hybrid working.

  • To handle all incoming and outgoing telephone calls in a helpful, friendly, polite and professional way.
  • Handle customer objections in a positive manner and actively attempt to overcome these objections in line with sales guidance materials. Actively attempt to build rapport with all callers.
  • Actively look for opportunities to upgrade levels of cover through effective listening and identification of customer needs.
  • Carry out outbound sales activity ensuring all regulatory and customer service standards and requirements are adhered to where appropriate.
  • To capture all requested data and provide information to the caller
  • Respond to incoming correspondence in accordance with agreed procedures.
  • Carry out administrative tasks as required within the department.
  • To ensure that the relevant Supervisor/Manager is informed of any service failure or potential problem

Based on 35 hours per week.

Shifts covering 8am to 6pm Monday to Friday (8-4, 9-5, 10-6) and the occasional Saturday from 9am to 1pm.

The company will provide you with competitive annual leave and contribute up to 6.5% towards a company pension scheme. You will have access to a range of discounts on products, as well as vouchers and discounts for high street and online retailers. You will also benefit from our company bonus scheme, Private Medical Cover, competitive annual leave, annual Flu vaccination, annual Eye Care vouchers, discounted Insurance, Roadside Assistance free after 6 months’ probation, Corporate Social Responsibility and an Interest free season ticket loan after probation.

Full-Time Administrator (hybrid)
Croydon (Hybrid)
£21,421 + £1,500 Annual bonus (paid quarlterly)
Permanent
This is a great opportunity to work for a successful corporation in a busy Administrative role.This role will be a hybrid position so you will have the opportunity to work as part of a team.Main Duties:Providing telephone...

This is a great opportunity to work for a successful corporation in a busy Administrative role.

This role will be a hybrid position so you will have the opportunity to work as part of a team.

Main Duties:

  • Providing telephone assistance to customers and business partners
  • Processing applications and correspondence
  • Dealing with queries and concerns in a professional manner
  • Updating computer files with customer and client data
  • Working towards job deadlines in-line with company policy

Requirements:

  • Previous office based admin & call handling experience is essential
  • Excellent verbal and written communication skills
  • Strong attention to detail
  • A good level of numeracy & literacy with confident IT skills
  • Able to use own initiative in line with set targets and deadlines

Hours of work:

Monday to Friday - 0900 to 1700 and 0930 to 1730

Excellent benefits to include: company bonus scheme / 22 days leave rising to 25 days with length of service / health insurance / company contributory pension scheme / life insurance / free motor breakdown assistance and remote working!


Accounts Assistant
Crowborough, East Sussex
£24,000 PA
Permanent
URGENT OPENING!We are looking for an Accounts Assistant to work for a successful and expanding organisation in Crowborough who also have offices in Europe.This will be a permanent role working Monday to Friday...

URGENT OPENING!

We are looking for an Accounts Assistant to work for a successful and expanding organisation in Crowborough who also have offices in Europe.

This will be a permanent role working Monday to Friday 0900-1730.

  • Working as part of a small team to assist with the smooth running of the accounts office
  • Processing and posting purchase ledger invoices
  • Using Xero software, Word, Excel and Outlook
  • Reconciling supplier statements
  • Raising payments and bank recs
  • Supporting teams outside of the UK

The ideal candidate will have a minimum of 18 months experience within a similar role with a good understanding of the accounting process.

Be able to work as part of a team, with good keyboard skills.

There will be an opportunity to develop the role for the right candidate!

Receptionist - Term Time Only
Sevenoaks
£19,389.00 PA Pro-rata
Permanent
STARTING SEPTEMBERT 2022This is a Full time position working 37 hours per week, Hours: 8.15am to 4.30pm (Term Time Only role)Working for a prestigious school in the Sevenoaks area we are looking to recruit a permanent...

STARTING SEPTEMBERT 2022

This is a Full time position working 37 hours per week, Hours: 8.15am to 4.30pm (Term Time Only role)

Working for a prestigious school in the Sevenoaks area we are looking to recruit a permanent Receptionist.

Main Duties:

  • Greet personal visitors to the school and respond to queries appropriately.
  • Answer telephone calls and pass on messages to staff either verbally or via email.
  • Deal with general email enquiries and follow up if necessary.
  • Set up School Cloud Online Parents Evening’s in conjunction with IT and other office team members.
  • Prepare internal form lists, telephone directories, staff lists and photo books and update as necessary.
  • File student documents electronically
  • Undertake any training in the school communication and IT systems
  • Update SIMS with pupil attendance updates in conjunction with the Attendance Officer.
  • Process and distribute incoming post and prepare outgoing post including franking.
  • Assist in internal event co-ordination to ensure smooth running of internal events
  • Undertake ad-hoc projects and duties as required by the Office Manager.

Experience:

  • Excellent written and verbal communication skills are required.
  • Previous Reception / front of house experience desirable.
  • Be a confident user of Outlook, Excel and Word.
  • SIMS experience is highly desirable although training can be provided.
  • Typing Speed 30wpm.
Cover Lead - Term Time Only
Tunbridge Wells
£23,378 per year pro-rata
Permanent
STARTING SEPTEMBER 2022This is a permanent, full-time role working 37 hours per week Monday - Friday but Term Time OnlyBased in Tunbridge Wells working in an educational setting.Overview:Managing and organising...

STARTING SEPTEMBER 2022

This is a permanent, full-time role working 37 hours per week Monday - Friday but Term Time Only

Based in Tunbridge Wells working in an educational setting.

Overview:

  • Managing and organising cover for absent staff both teaching and non-teaching.
  • Supervise whole classes during short-term absence of teachers.
  • The line management of all cover supervisors including their induction, training and appraisal.
  • Contribute to the safeguarding and promotion of the welfare and personal care of children and young people with regard to the area child protection procedures.

Core Responsibilities:

  • To cover classes and act as Cover Supervisor when required.
  • To receive calls and emails from staff regarding their absence.
  • To organise daily cover for absent staff using the diary which details planned absences, meetings, school trips and training, plus unplanned absences.
  • To make full use of the school calendar and ensure that all future events that require cover/timetable changes/room changes are identified, prioritised and planned for accordingly.
  • To allocate cover effectively and efficiently to enable the school to operate with minimum disruption to the students.
  • To inform relevant staff of any changes to the cover list.
  • To produce a daily teaching cover timetable and individual timetables for supply teachers as necessary.
  • To inform teaching staff of their cover responsibilities each day.
  • Throughout the day, deal with any changes regarding cover arrangements and deal with any issues arising.
  • To manage and administer the cover e-mail account for the delivery of cover work and advice from absent staff.

Experience:

  • Previous Cover / TA experience is essential.
  • Excellent written and verbal communication skills are required.
  • Be a confident user of Outlook, Excel and Word. SIMS experience is highly desirable although training can be provided. Typing Speed 50wpm.
  • Exposure to Mitel telephone system would be beneficial but not essential.
Exams Assistant
Tunbridge Wells
£19,389 FTE
Permanent
We are looking to recruit an Exams Assistant for a school in the Tunbridge Wells area.STARTING SEPTEMBER 2022This is a permanent, Term-Time Only plus inset days (39 weeks per year) and up to 2 weeks...

We are looking to recruit an Exams Assistant for a school in the Tunbridge Wells area.

STARTING SEPTEMBER 2022

This is a permanent, Term-Time Only plus inset days (39 weeks per year) and up to 2 weeks during the exams results period in August (additional time paid on claim)

Full time, 37 hours per week - Monday to Friday

Overall Responsibility:

  • Assist the Exams Officer with the effective running of the exam administration of all internal and external examinations within the school.
  • Contribute to the safeguarding and promotion of the welfare and personal care of children and young people with regard to the area child protection procedures
  • Assisting in maintaining effective communication with Exam Board personnel, school staff, students and parents ensuring that all queries and appeals are dealt with efficiently meeting required deadlines
  • Help in ensuring the school is adhering to national regulations and guidelines and an annual budget.
  • Contribute to the publication and distribution of exam timetables, procedures and exam board information including the resolution of clashes.
  • Assist the Exams Officer with the preparation and distribution of exam timetables for Mock examinations, including the resolution of clashes.
  • Undertake ad-hoc projects and duties as required by the Exams Officer.
Assistant Data Manager
Tunbridge Wells
£23,378 - £26,466 FTE
Permanent
STARTING SEPTEMBER 2022This is a Term Time Only role working 39 weeks per year.We are looking to appoint an experienced and committed Assistant Data Manager, ideally from an educational background, to work with the Data Manager in the...

STARTING SEPTEMBER 2022

This is a Term Time Only role working 39 weeks per year.

We are looking to appoint an experienced and committed Assistant Data Manager, ideally from an educational background, to work with the Data Manager in the porting the strategic direction of the school in its use of data and the development and maintenance of the School's Management Information System (currently SIMS) and other data handling tools/software.

Overall Responsibility:

  • The Assistant Data Manager will support the Data Manager in the management, development and delivery of data, analysis, evaluation, statutory compliance, accuracy and dissemination to ensure accurate planning of teaching and learning and assessment of pupil progress.
  • Contribute to the safeguarding and promotion of the welfare and personal care of children and young people with regard to the area child protection procedures.

Requirements:

The successful candidate will have strong data management experience, the ability to work on their own initiative and a positive and proactive approach. The ability to communicate data clearly and concisely with a range of individuals, excellent organisational skills combined and the ability to work well under pressure to tight deadlines is essential.

Hours of Work:

37 per week - Monday to Friday - 0830 - 1630

ASSISTANT COMPLIANCE AUDITOR
Bromley, Kent
£24,000 PA plus Annual Bonus up to £1,680
Permanent
PLUS DISCRETIONARY ANNUAL BONUS UP TO £1,680 AND EVERY OTHER FRIDAY OFF (WITHOUT COMING OUT OF YOUR ANNUAL LEAVE ENTITLEMENT)!Summary of RoleTo provide monitoring support to ensure the business complies with all relevant regulations and...

PLUS DISCRETIONARY ANNUAL BONUS UP TO £1,680 AND EVERY OTHER FRIDAY OFF (WITHOUT COMING OUT OF YOUR ANNUAL LEAVE ENTITLEMENT)!

Summary of Role

To provide monitoring support to ensure the business complies with all relevant regulations and to contribute to the management of conduct risk, including culture and quality assurance, to ensure the fair treatment of customers.

Key Responsibilities & Duties

  • Undertake customer care telephone calls (CCC) and record findings
  • 2nd line monitoring of field force of Financial Advisers
  • 2nd line monitoring of Head Office staff to ensure fair customer outcomes
  • Assist Compliance team with follow up/investigation of areas of concern
  • Identify at risk performers
  • Identify customer vulnerability
  • Liaise with Compliance team to achieve monitoring targets
  • Assist Compliance team with various MI for reporting purposes

Knowledge, Skills and Experience

  • Experience of working in Financial Services
  • Knowledge of Life Assurance, Investment and Pension products
  • Understanding of Conduct Risk and Treating Customers Fairly (TCF) outcomes
  • Excellent communication skills both written and verbal
  • Empathy towards ethical business model and TCF culture
  • Ability to identify customer vulnerability and to act appropriately
  • Motivation and ability to develop

Qualifications

  • A-level (or equivalent) or relevant professional qualification desirable
  • Educated to degree level desirable

Additional Information

  • Training provided

As well as an opportunity to work with talented people we offer a competitive salary, life cover, pension scheme into which the company will contribute up to 10% of total earnings and a performance based discretionary bonus scheme.

Lettings Negotiator
Tunbridge Wells
Up to 18K PA + Commission OTE 23K
9 Month Maternity Contract
URGENT OPENINGWe are looking for a Lettings Negotiator to work for a well established sales and lettings agents based in Tunbridge Wells.The role will involve taking on new lettings and liaising with landlords, dealing with lettings...

URGENT OPENING

We are looking for a Lettings Negotiator to work for a well established sales and lettings agents based in Tunbridge Wells.

The role will involve taking on new lettings and liaising with landlords, dealing with lettings enquiries, negotiating rates and carrying out site visits.

Benefits include: Car parking, commission, 20 days leave plus bank holidays and mileage allowance.

Hours are Monday to Friday 1000 to 1830 with every other Sat morning.

Experience preferred but candidates with a sales / customer service background will be considered.

Interested candidates will need to have their own transport and a full driving licence.

Part Time Accounts Assistant
Crowborough, East Sussex
24K PA pro rata
Permanent
URGENT OPENING!We are looking for an Accounts Assistant to work for a successful and expanding organisation in Crowborough who also have offices in Europe.This will be a permanent role offering part-time working.Working as...

URGENT OPENING!

We are looking for an Accounts Assistant to work for a successful and expanding organisation in Crowborough who also have offices in Europe.

This will be a permanent role offering part-time working.

  • Working as part of a small team to assist with the smooth running of the accounts office
  • Processing and posting purchase ledger invoices
  • Using Xero software, Word, Excel and Outlook
  • Reconciling supplier statements
  • Raising payments and bank recs
  • Supporting teams outside of the UK

The ideal candidate will have a minimum of 18 months experience within a similar role with a good understanding of the accounting process.

Be able to work as part of a team, with good keyboard skills.

There will be an opportunity to develop the role for the right candidate!

Customer Experience Coordinator
Croydon Hybrid
21,421K PA + 1.5K Annual Bonus
Permanent
These are permanent roles which offer hybrid working!Do you have exceptional communication skills and have experience of working in an office based customer service/contact centre environment? Do you have an interest in travel and a genuine...

These are permanent roles which offer hybrid working!

Do you have exceptional communication skills and have experience of working in an office based customer service/contact centre environment? Do you have an interest in travel and a genuine desire to provide exceptional and professional customer service to customers? Then this will be the role for you!

We’re looking for enthusiastic and confident individuals with an excellent telephone manner to join a friendly and hardworking Travel Support Team. You will proactively support customers who call in for assistance regarding their policy, providing accurate information in response to their enquiry. You will also respond to enquiries relating to existing claims, and update systems with all conversations and documents received. You will handle customer escalations positively, ensuring that any unresolved issues are highlighted to your manager.

Hours: Based on 35 hours per week. Shifts covering 9am to 5pm Monday to Friday.

You will provided with competitive annual leave and contribute up to 6.5% towards a company pension scheme. You will have access to a range of discounts on products, as well as vouchers and discounts for high street and online retailers. You will also benefit from our company bonus scheme, Private Medical Cover, competitive annual leave, annual Flu vaccination, annual Eye Care vouchers, discounted Travel Insurance, Roadside Assistance free after 6 months’ probation, Corporate Social Responsibility and an Interest free season ticket loan after probation.

Remote Claims Handlers
Remote
22,515K + 1.5K bonus (paid quarterly) + benefits
Permanent
Plus £1500 Annual Bonus (paid quarlterly)Do you have experience working within a claims department and would you like to work from home.Your main duties will be:To provide a professional and...

Plus £1500 Annual Bonus (paid quarlterly)

Do you have experience working within a claims department and would you like to work from home.

Your main duties will be:

  • To provide a professional and proactive response in assessing claims in line with policy and procedure
  • Handling all incoming and outgoing calls
  • Handle First Notification of Loss (FNOL) calls, entering relevant claims details
  • To monitor and manage claims ensuring all services are provided in a agreed timescales
  • Assessing new claims in accordance with policy terms and conditions
  • Identify and initiate any potential recoveries from 3rd parties
  • Handle any complaints in line with FCA guidelines

Skills / Experience:

  • Previous claims handling experience is essential
  • Excellent customer service and problem-solving skills
  • Strong attention to detail
  • Good communication skills both verbally and written

Hours of Work:

35 hours per week – Monday to Friday (No weekends or evenings)

Shifts are between 0800 and 1800 on a rota basis 8-4 9-5 10-6

All equipment provided (PC / Screen / Keyboard & Mouse / Smartphone / Headset)

Claims Handlers - Hybrid roles
Croydon, Surrey
23,515K PA + 1.5K Annual Bonus (paid quarterly)
Permanent
Plus £1500 Annual Bonus (paid quarterly)Do you have experience working within a claims department and would you like a hybrid role?This role will be a mix of office based and homeworking.Your main duties...

Plus £1500 Annual Bonus (paid quarterly)

Do you have experience working within a claims department and would you like a hybrid role?

This role will be a mix of office based and homeworking.

Your main duties will be:

  • To provide a professional and proactive response in assessing claims in line with policy and procedure
  • Handling all incoming and outgoing calls
  • Handle First Notification of Loss (FNOL) calls, entering relevant claims details
  • To monitor and manage claims ensuring all services are provided in a agreed timescales
  • Assessing new claims in accordance with policy terms and conditions
  • Identify and initiate any potential recoveries from 3rd parties
  • Handle any complaints in line with FCA guidelines

Skills / Experience:

  • Previous claims handling experience is an advantage
  • Excellent customer service and problem-solving skills
  • Strong attention to detail
  • Good communication skills both verbally and written

Hours of Work:

35 hours per week – Monday to Friday (No weekends or evenings)

Shifts are between 0800 and 1800 on a rota basis 8-4 9-5 10-6

All equipment provided (PC / Screen / Keyboard & Mouse / Smartphone / Headset)