Welcome

Do you have excellent service skill and looking to work for a leader in the catering industry? Our client has a wealth of experience in fast food and have built on its success over the years.

They have an excellent management team and well trained staff, you will also get fully trained and get to work alongside the outstanding management team

The ideal candidate will have:

- Polite and well presented

- Confident in working with the public

- Excellent spoken English

- Pro active and positive personality

- Ability to work well under pressure

You will be asked to:

- Serving customers

- Process and collect the orders

- Cooking and preparing food

- Take orders to Customers

- Dealing with money

- Input details onto the till

- Cleaning

The candidate will benefit from:

- Salary up to £10 an hour depending on experience

- Uniform supplied

- Paid holiday

- Opportunity for future career progression in the company

- Free staff meal

- Full training

Please apply now

Call Handler - Tonbridge

Our Tonbridge based client is looking to recruit a number of candidates in their call centre, the right candidate needs to be polite, confident and positive and looking to start a career in a Customer Service capacity. You will get the opportunity to join a busy and growing team and full training will be given at the start of employment and ongoing progression.

Requirements:

- Dealing with incoming calls and passing them to the correct department
- Excellent complaint handling
- Building a rapport with customers on the phone
- Deal with all calls in a professional manor
- Input details onto the company database

You must show the following:

- Passionate about delivering a first class service
- Empathy and understanding
- Confident telephone manor
- PC literate
- Excellent communication and positive personality

Please apply now

Our Tonbridge based client is looking for experienced Claims Handlers to join their busy and growing team. This role is suited to someone who has experience in a customer facing role and looking to progress their career.

Requirements:

- Dealing with incoming calls about complaints and taking it to the resolution
- Excellent complaint handling service
- Building a rapport with customers on the phone
- Deal with all calls/complaints in a professional manor
- Input details onto the company database

You must show the following:

- Passionate about delivering a first class service
- Empathy and understanding
- Confident telephone manor
- PC literate
- Excellent communication and reasoning skills

Please apply now

This is a fantastic opportunity to join a growing, corporate organisation in Tonbridge and become part of a busy team!

The role will involve answering the phone and dealing with queries from customers. You will be required to log calls and conversations accurately whilst providing a high level of customer service. Other duties will include managing databases, sending and receiving emails and correspodence.

Suitable candidates must have office based or call centre experience and enjoying speaking to customers. Excellent data input skills with a high level of accuracy along with great communication and team working skills.

37.5 hours per week - Monday to Friday 0800-1630 or 0930-1800. There will be the requirement to work some Saturday mornings 0900-1300 on a rota basis.

WE ARE ONLY ABLE TO CONSIDER CANDIDATES WITH AN ENERGY / UTILITIES BACKGROUND

THIS ROLE IS BASED IN THE BROMLEY AREA.

Account Managers - Energy / Utilities + Bonuses!

This is a full-time, permanent position with a leading, award winning company in their particular field.

• The role will involve managing your own accounts ensuring the highest level of customer service whilst maximising potential business opportunities.
• Build, develop and maintain strong relationships with clients and suppliers
• Investigation into client issues in line with agreed SLA’s
• To fully understand and realise the client’s individual needs
• Support the Business Manager with contract renewals
• Keeping up to date with any changes within the industry and legislation
• Creating client reports, either ad hoc or agreed client deliverables
• To understand how your clients fees are structured and provide monthly reporting to the Accounts department
• Carry out all systems administration ensuring a high level of accuracy
• To carry out and attend client service and ad/hoc meetings as required

Job requirements:

• Previous Account Management experience from within the energy / utilities industry
• Excellent communication skills over the phone, via correspondence and face to face
• Able to manage client expectations and provide solutions
• A high level of computer literacy with strong Word and Excel skills
• Able to identify potential business opportunities
• A high level of numeracy and literacy
• Willing to travel with occasional overnight stays within the UK

Hours of work:

Monday to Friday between the hours of 0900 to 1700

Exciting opportunity to join a fast paced team as an Executive Assistant, the role is working for a leading and professional firm offering outstanding benefits

Role involves:
- Supporting Directors
- Project Management
- PowerPoint Presentations creation and editing
- Drafting letters, creating Excel document and proof reading
- Google doc set up and management
- Set up for conference call and meetings
- Office management
- Diary Management
- Action and manage tasks
- Personal support


The ideal candidate will have the following:
- Relevant PA or commercial experience and ability to work in a fast paced environment
- Well presented with a professional and proactive approach
- Excellent communication and organisation skills
- Being available to do international travel, either once or twice a year
- Strong skills across Microsoft Teams, PowerPoint, Word, Excel, and google docs
- Keen eye for detail
- Driver with a car is essential



The company offer excellent benefits, including personal and professional development and they pride themselves on having an excellent work place with happy staff.

Please apply ASAP

9am to 5pm - Monday to Friday

Working across three Business Units.

Working as part of a busy Accounting team to assist with the business transformation to a new global system (ABS). This varied role will be responsible for reviewing current and new processes end-to-end as well as carrying out User Acceptance Testing for Accounting within the new platform to enable sign-off and go-live. You will also be requested to identify any process improvements working within the new platform and potentially to have input into the new process documents.

To start, this will require working closely with the Accounting team to support existing roles and perform reconciliations and other routine workloads. As a Qualified Accountant you will have strong experience of Financial Accounting and will be reporting to the Head of Accounting and working in close collaboration with other finance teams and the organisational management project team. You will attend meetings, communicate and action tasks raised from these and work across the business in order to deliver a successful transition to the new platform.

Your personal attributes should include confident communication, balance for dealing with changing priorities and deadlines and working actively as part of a dynamic team to achieve a common goal within Accounting for change.

We are looking for a number of kitchen porters to work in a busy professional kitchen in the Wadhurst area. Duties will include washing up, loading and unloading the dishwasher and keeping the kitchen tidy.

Various shift available including weekends. Long term work available.

Own transport would be an advantage due to location. Onsite parking available.

No experience necessary but you must be keen to work!

We require temporary workers for a number of different assignments in the local area!

Data Entry / Secretarial / Reception / Customer Services / Kitchen Porters / Bar & Waiting Staff.

Please call Angela for more information on 01892 860909

Angela@flossagency.co.uk

We are looking for a number of Customer Service Advisers to work for a professional organisation in Croydon.

The roles are working 35 hours per week which will include weekends and evenings on a rota basis.

We are interested in hearing from candidates who have excellent communication skills and are customer focused.

Candidates looking to get into a customer service / call centre environment are welcome to send in their CV's also for consideration.

This is a great opportunity to join a leading worldwide organisation as part of a prestigious customer service team.

Duties will include:
• Handling incoming and outgoing telephone calls in a prompt and courteous manner in line with company expectations
• Provide a proactive response to calls for assistance and providing advice and solutions
• To ensure that customers receive the most appropriate service in a timely and cost effective manner
• To ensure that the customer is kept fully appraised of the progress
• To ensure that accurate costing are giving for all cases using available systems
• To liaise with internal and external business contacts
• Work in line with client SLA’s and company standards

Skills / requirements:

• Experience of liaising with customers over the phone in a professional services environment
• Candidates will have excellent verbal and written communication skills
• Have a good level of numeracy and literacy with good keyboard skills
• Educated to GCSE standard
• Be well presented
• Able to commit to shift working

Hours:

Working 35 hours per week 5 days out of 7 (on a rota basis which includes weekends as part of the rota).

Earliest start time 0630
Latest finish time 2300

There will be a requirement to start working overnight shifts after the 6 month probationary period.

This will average 4 overnight shifts in a row approximately every 7/8 weeks. An additional payment of £55.00 per night shift.

Other benefits include: Paid annual leave, lifestyle benefits and enhanced overtime rates.

HR Manager

A successful and growing business have an exciting new opportunity for a HR Manager to join their team

This will suit someone with HR generalist and recruitment experience who doesn't mind helping out with all aspects of HR

The role will involve:

·Deliver a comprehensive HR service to the business

·Talent and succession planning

·Recruitment activity and campaigns

·Employee relations (including managing absence, disciplinary procedures, grievances and sickness)

·Implementing the training and development

·Company policies and procedures

·New starter preparation

The right person will have:

·Experience within HR Management role

·Superb communication honed in business partnering / advisory roles

·Experience of dealing with senior individuals

·Confident advising managers on all aspects of people management and development
Understanding of employment law
Professional and commercial approach to HR

·CIPD qualified

·Knowledge of psychometric testing is beneficial

The company offer excellent

benefits and outstanding work environment

This is a permanent position working for a professional organisation. We are looking for a somebody with any reporting, testing, billing experience with good analytical skills. The role will also include undertaking internal and external project tasks.

• Monthly KPI reporting/information pack
• Monthly/weekly Operational Statements
• Monthly Recovery Notice Reports
• FOI Request responses
• Annual Billing preparation and system testing
• Arrears Recovery Stats/Reporting
• Attending meetings
• Maintaining action logs, chasing actions and providing updates
• Maintaining risk and issue registers
• Database information extraction and analysis
• Completing and supplying statistical returns and reconciliation statements
• Overseeing Projects - Driving everything forward from planning to implementation
• Liaising with Managers and Clients, as required
• Working by and promoting Capita’s values

Essential Experience/Skills:

• A data-driven mindset
• Competent using MS Outlook, Word & Excel
• Excellent written and verbal skills
• Maths and English GCSE (or equivalent) grade C or above
• Multi-tasking and prioritization
• Strong analytical/problem solving skills

Desirable Experience/Skills:

• Knowledge and use of Microsoft Access
• Knowledge of Council Tax / Revenues & Benefits

Hours of work are Monday to Friday normally 0900 to 1700.

To assist the Finance Systems manager (FSM) in all areas of the business. Primarily dealing with offering reactive support to users, this role will grow into receiving actions from on-going projects to pro-actively offering ideas on enhancements

Hours

Thirty-five hours per week. However, due to the nature of this role hours will vary in line with the needs of the business.

Main Tasks and Responsibilities
Initial point of contact for user support & administration / first line suport
Maintenance of data model and accounting structure
Assist FSM in all business development projects
Annual leave cover for FSM
Assist in the investigation and replacement of inefficient practices
Maintenance of documentation
Monthly reporting of “World Pay” activity

Other
Effective management and utilisation of any external support resources, such as contractors or consultancy services.
You will also be responsible for the following:
Training
To advise your Manager of any areas of work for which you require any additional training.
Quality Management System
To work as a member of a team within the quality system and follow all documented quality procedures and instructions.

Key Performance Areas
To work towards achieving 100% on all Company, departmental, team and individual key performance targets.

Appraisals
Participate and contribute towards individual annual appraisals, team meetings and regular one-to-one assessment sessions.

General
To manage or assist with relevant ad-hoc projects as required by FSM or Head of Planning & Controlling.
Complete all appropriate administration.
Carry out any other additional duties as requested by the FSM or Head of Planning & Controlling within the scope of your role.
Regulatory
To work within
and be compliant at all times with all relevant regulations and
legislation applicable to the role.

Essential
Knowledge of Agresso Systems Milestone 4 and above
Professional manner and appearance in line with working within AWP corporate environment
Integrity when dealing with sensitive and confidential financial information of the business and our clients
Experience in Finance systems administration & development
Sound understanding of integrated accounting systems & operational / IT platforms
Attention to detail, self-motivated and driven
Methodical and analytical
Good communicator, proactive approach
Ability to work well with all areas of the business
Excellent self-organisation and ability to maintain focus on multitude of tasks
Ability to prioritise and manage workloads and meet strict reporting deadlines
Flexible and adaptable to changing priorities

Desirables
SAP knowledge
Knowledge of accounting principles and activities

Marketing Manager

Ref: 12181LR

Our client is looking for a Marketing Manager, who has experience in creating and delivering a Marketing and PR strategy in a commercial role.

The right person will be able to strategically plan a rolling 12 month marketing plan for the brands and deliver the business goals.

This role could suit someone with varied marketing experience who is looking for their next step up in their career.

Our client provides an exceptional service within the leisure industry and have an excellent reputation, the ideal candidate will benefit from an outstanding working environment and company benefits.

Objectives:

• To increase the engagement and ultimately produce enquiries made by the existing client base through targeted and timely marketing activities
• To increase the overall new client database with relevant clients (local and nationwide) held by the department
• To increase relevant enquiries, from new clients through appropriate marketing campaigns
• To work with members of the team to support the conversion of enquiries into confirmed sales across both new and existing clients
• To increase awareness of the brand amongst our internal employees so that they can provide an ambassadorial role for the brand
• To promote cross selling between our travel brands
• To provide marketing expertise and hands on delivery to central business need

Accountabilities:

• Develop and implement a marketing plan
• Take responsibility for the entire customer life cycle
• Generate repeat client engagement as well as new client engagement
• Ensuring that quality client feedback is obtained through review platforms at all stages of the customer lifecycle
• Work with the Web & Digital team to internally co-manage digital marketing activities, including email marketing campaigns and report on results
• Collate and analyse relevant data in order to measure the success of campaigns
• To segment and analyse data to identify appropriate marketing campaigns
• Identify advertising, PR and award opportunities
• Production of collateral, including newsletters, booklets, brochures, and all other marketing materials, whilst liaising with designers and printers
• Produce and proofread all content for Leisure travel
• Develop our social channels content, including writing content publications, and increasing presence on social media platforms (Facebook, Instagram, Twitter and YouTube)
• Organising events and negotiating marketing collateral
• To manage the Leisure marketing budget, using data analysis to make strategic decisions regarding marketing spend, ensuring a return on investment
• Work with the Corporate team to identify cross-marketing opportunities

Requirements:

• Proven experience of creating and delivering Marketing & PR strategy within a commercial role
• A ‘can do’ approach communicating with key internal stakeholders
• Excellent proof reading and creative writing skills
• Proven experience of working with designers and external digital agencies in order to deliver return on investment
• Excellent budget management and negotiation skills
• Excellent Microsoft Office skills

Please apply to Lisa@flossagency.co.uk

Catering Assistant

Excellent Opportunity!!

We are looking for a catering assistant to join a vibrant restaurant based outside Tonbridge. Our client has a wealth of experience in fast food and have built on its success over the years.

They have an excellent management team and well trained staff, you will also get fully trained and get to work alongside the outstanding management team.

The role involves:

- Serving customers
- Process and collect the orders
- Cooking and preparing food
- Take orders to customers
- Dealing with money
- Input details onto the till
- Cleaning

Due to location you will need to be a driver with transport, ideally you will have customer service experience but it’s not essential.

The company are offering £10 per hour and the hours are flexible, either full time - 30 hours or part time weekend work.

All Uniform's, meals on duty and paid holiday are paid for.

Full training is given and opportunities for promotion are very much achievable!!

Please apply now to lisa@flossagency.co.uk quoting reference 12180LR.

HEALTH & SAFETY PROPERTY INSPECTOR

A leading Property and Estate Management group are looking for a Health & Safety and Fire Inspector with hand on experience to join their business.

You will be required to produce Health & Safety and Fire Risk Assessment Reports in accordance with current legislation as well as some remedial incident reports.

Property Managers need to be advise and guide on the recommendations and answer to any queries relating to reports. You will also liaise with Fire Officers when inspections are carried out.

The right person will have experience in the completion of Health & Safety and Fire Risk Assessments reports coupled with a knowledge of current legislation that is relevant to the properties.

1 day a week is office based and for the remaining 4 days will be out on site completing the reports which involves nationwide travel, so a clean driving license is required.

It is important you have and relevant qualification including Level 3 or 4Fire Safety Diploma and NEBOSH General Certificate (or equivalent) a GIFireE and NEBOSH Construction Certificate are desirable.

Any added value skills over and above Fire and H&S such as asbestos would be beneficial.

If interested, please apply to Lisa@flossagency.co.uk quoting reference 12178 LR

This is an opportunity to join a well established professional organisation in Biggin Hill, Westerham.

Overall Objective
The role will involve operating the laser cutting machine and support the production team by assembling parts, operating machinery, bending, punching or sawing metal products as instructed by the department supervisor.

Main Accountabilities
• Operate the laser cutting machine and other machinery used in the production process
• Work from technical drawings and documentation
• Inspect and measure finished products and compare them with requirements to determine if the process has been completed properly
• Check and maintain machinery daily to ensure functionality
• Producing quality components on time.
• knowledge of programming/Nesting (Not essential)
• Monitor fill level of bulk tank system and report reordering levels to the supervisor
• Work in a fast-paced environment with fast changing priorities
• Keep work area clean and organized
• Provide a great level of attention to detail and focus on the given task.
• Follow all safety rules and quality standards
• Work with team members to maximize productivity and efficiency
• Assemble items as instructed by department supervisor
• Lift raw materials manually or using fork lift
• Operate other machinery used in the fabrication area, or assist others
• Adhere to the Quality management system ISO9001

Skills
Previous experience is essential.

Hours of Work are Monday to Friday 0830 to 1730.

Due to location of the company own transport is ideal.

WE ARE ONLY ABLE TO CONSIDER CANDIDATES LIVING WITHIN A 30 MINUTE COMMUTE.

Objective of the Role

To lead, motivate and develop a team of Co-ordinators to enable the delivery of a customer centric service which delivers outstanding assistance experiences to customers each and every day.

To create a high performance culture in which employees want to engage with each other and collaborate to achieve the company Vision and Mission.

Hours

This position is based on a 35 hour week on shift basis. However, our business can be unpredictable and there will be times when we need you to work longer. Team Managers may also work on an On Call rota if needed.

Main Responsibilities

Team management and motivation
One to one's and peformance reviews
Staff development
Team meetings
Communication
Call monitoring
Cost effectiveness
Complaint management
Compliance
HR support (Annual leave/ holiday planning / absence management / disciplinary & grievance)

Experience required

Essential

You need to have GCSE’s or their equivalent. Maths and English are required as standard.
You will need to have had some Team Management training in areas such as resource planning, conducting performance reviews etc. as well as having been trained in coaching and/or auditing, objective setting.

Desirable

A’ level or equivalent education.
It would be beneficial if you have already received training in conducting disciplinary meetings and/or absence counselling as well as creating personal development plans.

Credit Control Assistant

Great opportunity to join a leading property group as Credit Control Assistant.

You will be issuing written correspondence and liaising with Property Managers and Development Managers. The right person will have accounts or credit control experience and be able to work under pressure at pace along with a high levels of attention to detail. Good Excel and accounting skills required.

Responsibilities include:

• Issuing reminders and demands for Service Charges/Ground Rents as per the lease terms.
• Reviewing and updating arrears tracking system
• Reviewing notes and other records
• Liaising with Estate managers for final reminders and further action
• Monitoring standing orders/direct debits and payment agreements
• Raising and billing all fees
• Answering and responding to queries by telephone/email/letter
• Filing

If interested please contact lisa@flossagency.co.uk

To manage the daily workloads and actively provide support and guidance to the team, ensuring that all tasks are carried out effectively and professionally whilst adhering to departmental procedures and targets. Assist the Head of Procurement & Network with projects.

Hours
Thirty-five hours per week, Monday to Friday between 9am and 5pm. Due to the nature of this role, hours may vary in line with business needs.

Invoice Processing
Ensure that all Supplier Invoices / Personal Claims are checked, validated and entered onto the system for payment on a daily basis, in line with departmental targets and to take the appropriate action where invoices are incorrect.
Validate and authorise any payments that exceed user threshold levels and/or validation rules.
Bring any errors / inaccuracies to the attention of the relevant Department Manager.
Provide procedural advice and assistance to internal customer and suppliers as required.

Supplier Liaison
Handle all calls and supplier queries / complaints promptly and professionally, providing written reports for the manager when necessary.
Liaise with suppliers to ensure that overdue accounts are resolved.
Bring any exceptional supplier invoicing issues to the attention of the Head of Procurement & Network.
Liaise with Operations, the Supplier Development Manager & Network Managers as appropriate.

Data Administration
Provide support to Senior Data Administrator when required to:
Ensure that all data received is loaded accurately and promptly.
Ensure the prompt and accurate allocation, by means of validation and investigation, of all files opened for which no policy has been found.
Ensure that policy data is added manually accurately and in line with company guidelines for customers without an automatic data load process, or when appropriate and requested by clients.

Other Responsibilities
Carry out monthly one to ones
Team meetings
Managing and reporting on staff performance
Health & Safety adherance

We are looking for a permanent customer service administrator for a well established company in the Bromley area.

The role is varied and challenging and includes customer service support and administration.

Main Duties:

Answering the phone and dealing with queries from customers
Making outbound calls
Providing advice and assistance to callers
Updating customer records / accounts
Responding to customer emails and correspondence
Processing customer payments
Sending out letters
Managing incoming correspodence

Requirements:

GCSEs in Maths in English at grade C or above is essential
Experience of dealing with customers and complaint handling
Happy to deal with customers over the phone
A good level of numeracy and literacy is required
Accurate data entry skills and able to use MS Word and MS Excel
Excellent communication skills both written and spoken
Great attention to detail
Good problem solving skills

Hours of work:

Monday to Friday 0830 to to 1700 (hour for lunch daily)

Property Manager

Our client has a great opportunity for a Property Manager to join their team in Bristol. The right person will have proven experienced within Block Management coupled with an understanding of Residential Property Management and current legislation. You must be able to drive and work on your own initiative, prioritising workload, as you will be responsible for a portfolio of 15+ blocks with the Bristol area.

Responsibilities include:

o Provide a professional property management services for a portfolio of freehold/leasehold developments and individual properties, ensuring the property operates as smoothly as possible.

o Customer focused you will demonstrate excellent communications skills liaising with Directors, lessees and tenants, dealing with enquiries and any issues.

o Attend residents AGMs and directors meetings and implementing the relevant actions.

o Prepare service charge budget and issue draft budgets working with the Directors.

o Carry out regularly inspections of properties, arrange meetings and inspections for all properties managed and ensure that Health and safety inspections are regularly undertaken, any points raised are actioned.

o Ensuring all properties in the portfolio are insured including dealing with all claims, renewals and enquiries regarding the policy.

o Manage the maintenance ensuring contractors are approved and carry out the relevant work in line with legislation and liaises with all relevant parties. Prepare specifications for cleaning, gardening, window cleaning, etc., to issue tenders and appoint contractors working closely with senior property managers.

o Service charges - Monitor expenditure to ensure sufficient funds are available to cover all necessary repairs/works.

If you are interested in this position of other similar roles within the UK please send your CV to lisa@flossagency.co.uk

HR MANAGER

A successful and growing business have an exciting new opportunity for a HR Manager to join their team. This will suit someone with HR generalist and recruitment experience who likes to undertaking projects across various aspects of HR.

The role will involve:
• Deliver a comprehensive HR service to the business
• Talent and succession planning
• Recruitment activity and campaigns
• Employee relations (including managing absence, disciplinary procedures, grievances and sickness)
• Implementing the training and development
• Company policies and procedures
• New starter preparation

The right person will have:
• Experience within HR Management role
• Superb communication honed in business partnering / advisory roles
• Experience of dealing with senior individuals
• Confident advising managers on all aspects of people management and development
• Understanding of employment law
• Professional and commercial approach to HR
• CIPD qualified
• Knowledge of psychometric testing is beneficial


There is a possibility this contract role could be extended.

The company offer excellent benefits and outstanding work environment, please apply now or speak to Lisa at Floss for more information

To provide additional support and coaching to all new employees within the Operations departments. Ensure the highest standards are maintained in line with all company accreditations. Update all training records and complete all associated administration.

Hours
35 Hours per week Monday to Friday. Due to the nature of this position hours will vary in line with business needs.

Training & Coaching
To provide on-going support and coaching to Operations staff within probation, including:
Promote and facilitate the training programme
Supporting the programme through regular meetings
Coaching/delivery of the programme to new starters
Acting as the liaison for the for all new starters
Post Training Support for new starters
Identifying skills and knowledge gaps within 6 month probationary period
One to one live coaching to improve performance and confidence of all new starters during their first 6 months
Point of contact and liaison for transition of new starters from training into their team
Support the Training Executives with new starter live call taking
Ad-hoc courses and coaching e.g. upskilling / cross-training

Maintaining Records
Ensure that clear and concise coaching and development records are maintained at all times on Operations training SharePoint pages.

Staff Development
Deliver coaching and provide ongoing support in all agreed development areas and ensure appropriate competencies are met within the Operations teams.

Reporting
The production of training returns, training assessments and performance monitoring reports
Process and Product Knowledge
To be fully aware of all processes and procedures in Motor Operations and to ensure that product knowledge is up to date.

Essential:
Well-presented and in-line with working within a corporate environment
Education/Training/Qualification

Essential:
Good standard of general education
GCSE or equivalent English and Maths A - C level

Desirable:
Relevant training diploma or equivalent
Special Skills & Knowledge

Essential:
Evidence of experience within the following areas:
Proven track record of providing exceptional levels of customer service within a branded customer service environment
Experience of working within a training environment and delivering system and soft skills coaching & training 121 or to small groups
Practical knowledge of using MS Office and SharePoint
High standard of written and spoken English

Desirable:
Proven experience of creating training material

Aptitude

Essential:
Proven multi-tasking experience within a fast-paced environment, and working to strict timescales
Confident and professional manner
Excellent communication skills and the ability to liaise with people at all levels within an organisation
High attention to detail, quality focus and flexible attitude
Comfortable in working on own initiative and within a team and supporting colleagues
Self-motivated, enthusiastic and able to work independently

To ensure the integrity of financial data from external sources, and between finance systems and operational systems.

Review of revenue, profitability/loss ratio analysis & scheme technical review and production of financial reports for regular meetings with other departments.
Supporting Finance in the production and review of financial statements as per Internal and Group accounting requirements.

Hours

Thirty-five hours per week. However, due to the nature of this role hours may vary in line with the needs of the business.

Main Duties

Supporting Head of Accounting with the processing and production of the groups accounting for three BUs accounted for in the local office. Monthly, quarterly and annual accounts as per internal and Group requirements. This includes IFRS, Dimension reporting and other group and management schedules and get varied from time to time with local and group business needs.

Business Partner across the business with finance colleagues, sales, client support, underwriting and operation areas to ensure integrity and reliability of internal financial information and processes for both internal and external clients.

Ensure accounting processes and controls are implemented for new products, data interfaces and client requirements and existing processes and controls are reviewed and maintained, working closely with Accounting & Reporting colleagues, Planning & Controlling colleagues and other department colleagues as necessary.

Completion of monthly & quarterly balance sheet account reconciliations, business performance reviews, client statements and detailed investigation / analyses.

Communication

Attend and take an active part in regular formal and informal Accounting & Reporting team meetings.
Liaise with the client account managers, underwriters, client support and business development managers to support responsibility for accurate and on-time accounting & reporting.

You will also be responsible for the following:

Health & Safety
To ensure that your work area is kept safe and tidy at all times.
To understand personal responsibilities to abide by the Health & Safety Work Act 1974.
To notify the Company Health & Safety officer or the Managing Director of any Health & Safety issues which may cause harm to fellow employees.

Education / Training / Quaifications
Educated to Degree standard or equivalent
At least 3 A levels average grade B+, or equivalent
ACA / CIMA / ACCA part qualified with relevant business / accounting degree
At least 3 years directly relevant accounting experience
Desirable
Understanding of Insurance business and connected accounting concepts

Special Skills and Knowledge
A sound understanding of integrated accounting systems
High level system skills including Excel
Hand on working experience on recognised Accounting Applications - please list
Desirable
Experience in medium+ size company
Experience in system implementations
SAP

We are looking for a permanent customer service administrator for a well established company in the Bromley area.

The role is varied and challenging and includes customer service support and administration.

Main Duties:

Answering the phone and dealing with queries from customers
Providing advice and assistance to callers
Updating customer records
Responding to customer emails and correspondence
Processing customer payments
Sending out letters and correspondence
Updating spreadsheets

Requirements:

Experience of dealing with customers
Previous office experience an advantage
Happy to deal with customers over the phone
A good level of numeracy and literacy is required
Accurate data entry skills and able to use MS Word and MS Excel
Excellent communication skills both written and spoken
Great attention to detail
Good problem solving skills

Hours of work:

35 hours p.w Monday to Friday between the hours of 0830 to to 1715 on a rota basis (hour for lunch daily)

Job role:

Dealing with incoming calls from customers
Providing information to customers as required
Respond to customer emails / letters
Data input and updating / amending records
General administrative tasks

Further to this you must be able to demonstrate evidence of experience in the following areas;

Experience of working in a quality customer service environment
Happy to be on the telephone
PC and internet literate
Excellent telephone manner
Good typing skills
Excellent literacy skills
Excellent written and verbal communication skills
Excellent communication skills and ability to empathise when required
Mature and confident approach to work duties
High attention to detail and quality focus
Team player
Self motivated and enthusiastic

Hours of work:

This is full-time post (35) hours per week Monday to Friday;
0900-1700 and 0930-1730

We are looking for a personable individual with excellent communication and customer service skills to work for a well-established manufacturer in the Tunbridge Wells area.

Working as part of a team duties will involve:

Answering the phone and dealing with customer queries and concerns
Dealing with sales enquiries from new and existing customers
Processing orders and customer payments on the system
Checking stock availability and dealing with bespoke orders
Managing incoming and outgoing emails
Following up sales enquiries by phone and email
Updating customer records on the database
Updating Excel spreadsheets and using Sage Line 200
Providing support to the quotations team
Any other admin duties as required

Hours of work

Monday to Friday 0830 to 1700

Requirements:

Good communication skills
Accurate keyboard skills
Word and Excel skills
A confident phone manner
Customer focused

On site car parking available.