Welcome

Temps required! Are you looking for secretarial, administration, catering or kitchen work?

Please contact Adrienne on 01892 860909 or at adrienne@flossagency.co.uk

Various hours, good rates of pay!

Our client, based in Bromley, is looking for a Warehouse Operative to start immediately, on a temporary basis. This booking will finish mid July.

The successful Warehouse Operative will be:

The ideal candidate will have good communication skills, be able to work at a fast and accurate pace and have a flexible approach.
You will be IT literate, and training will be given.

The hours are on a shift pattern,8am - 4pm,and 4pm - midnight Monday to Friday, and some weekends will be required. You will have days off in the week if you work over a weekend. This is an immediate start.

+ Shift Allowance up to £600 PA + Overtime Rates + 1K Annual Bonus

This is a great opportunity to join a leading worldwide organisation as part of a prestigious customer service team.

Duties will include:
• Handling incoming and outgoing telephone calls in a prompt and courteous manner in line with company expectations
• Provide a proactive response to calls for assistance and providing advice and solutions
• To ensure that customers receive the most appropriate service in a timely and cost effective manner
• To ensure that the customer is kept fully appraised of the progress
• To ensure that accurate costing are giving for all cases using available systems
• To liaise with internal and external business contacts
• Work in line with client SLA’s and company standards

Skills / requirements:

• Experience of liaising with customers over the phone in a professional services environment
• Candidates will have excellent verbal and written communication skills
• Have a good level of numeracy and literacy with good keyboard skills
• Educated to GCSE standard
• Be well presented
• Able to commit to shift working

Hours:

Working 35 hours per week 5 days out of 7 (on a rota basis which includes weekends as part of the rota).

Earliest start time 0630
Latest finish time 2300

There will be a requirement to start working overnight shifts after the 6 month probationary period.

This will average 4 overnight shifts in a row approximately every 7/8 weeks. An additional payment of £55.00 per night shift.

Other benefits include: Paid annual leave, lifestyle benefits and enhanced overtime rates.

Our client, based just outside Wadhurst, is looking for a Kitchen Assistant to join their team on a temporary basis.

The successful Kitchen Assistant will be working in a friendly kitchen, and will be responsible for keeping the kitchen clean and tidy, putting dishes through the dish washer and generally mucking in where required.

The hours and days of work are flexible, and the shifts are all for 8 hours.

You will need your own transport, due to location. There is parking on site.

Customer Service Advisor needed for a well-established, successful company outside of Sevenoaks, the company have an excellent reputation and deal with a popular product. If you are looking for a career in customer service this would be the ideal job for you…

The role will involve:

- Handle inbound telephone queries

- Be the point of contact for the Field Sales Manager

- Build good working relationships with trade customers

- Process Purchases from receipt to delivery

- Give excellent customer service on the phone and via emails

Ideal candidate will need to have:

- Outstanding customer service skills

- Customer Service and Sales support experience is an advantage

- Driven and positive approach towards work

- Computer literate

- Excellent written and verbal English

The company offer excellent benefits, ongoing training and progression and a friendly work environment.

Please contact Kate at Floss to find out more

Do you have experience within a busy office environment and want to start a career with a leading and professional organisation?

Due to company growth our client is looking to expand their Customer Service team. This role would suit a candidate who has retail, office or customer service experience, you will benefit from excellent benefits and progression.

The role will involve:
- Handle inbound telephone queries
- Be the point of contact for the warranty team
- Process queries and contact engineers if required
- Give excellent customer service on the phone and via emails

Ideal candidate will need to have:
- Outstanding customer service skills
- Driven and positive approach towards work
- Computer literate
- Excellent written and verbal English

The company offer excellent benefits, outstanding holiday allowance, ongoing training and progression and a friendly work environment.

Excellent Opportunity for an experienced Sous Chef!

An professional and busy restaurant location just outside Heathfield are looking for a Sous Chef to join their friendly team,

Requirements:
• Motivated, driven person that is keen to learn and develop
• 2 years plus experience working with fresh produce
• Able to work well under pressure and on their own initiative
• Will require own transport
• Must have proof of ID to work in the UK

The job will involve:
• Food preparation and keeping the kitchen tidy
• Working with the Head Chef to provide excellent service
• Communicate well with all kitchen and waiting staff
• Provide excellent food hygiene at all times

The hours are straight shifts, 5 days on and 2 days off. The restaurant doesn't open on Mondays or Sunday evening

Our Tonbridge based client is looking for excellent Customer Service Executives to join their busy and growing team. This role is suited to someone who has experience in a customer facing role and looking to progress their career.

Requirements:

- Dealing with incoming calls about complaints and taking it to the resolution
- Excellent complaint handling service
- Building a rapport with customers on the phone
- Deal with all calls/complaints in a professional manor
- Input details onto the company database

You must show the following:

- Passionate about delivering a first class service
- Empathy and understanding
- Confident telephone manor
- PC literate
- Excellent communication and reasoning skills

Please apply now

This is an excellent opportunity to work for a leading financial services company in central Croydon.

The role will involve:

• Processing client applications using the client systems
• Deal with client queries in line with set timescales
• Maintain a high level of the product range
• Updating daily work reports
• Using Word, Excel and Outlook

Requirements:

• Experience of working in an FSA environment an advantage
• Excellent customer service and problem-solving skills
• A good level of numeracy and literacy is required
• Able to produce letters and email correspondence
• A good level of numeracy and literacy is required
• Able to work in line with job deadlines

Hours of Work:

Monday to Friday – 35 hours per week – 0900-1700 or 0930- 1730

Objective of the Role

To deliver a professional, business advisory service to various areas of the business. To provide clear, accurate HR advice and solutions on the management of employee relations issues

To build and develop relationships with managers and employees at all levels to provide support and guidance on a range of HR matters and share best practice throughout the business.

Hours

Thirty-five hours per week. However, due to the nature of this role hours may vary in line with the needs of the business.

Employee Relations
•To proactively engage in all Employee Relations issues, ensuring that fair and cost effective solutions are provided at all times to aid the achievement of personal and business objectives.
•To assist with advising Managers on appropriate strategies for managing employee issues in connection with any departmental change, business growth and restructuring exercises.
•Work with the line managers to develop and monitor appropriate employee relations performance indicators, standards and HR working plans.
•To assist in the management and in the interpretation of employment legislation to ensure harmonious working practices.
•To provide HR support including advice and attendance at meetings with managers and employees relating to employment issues including disciplinaries and grievances as and when required and in line with Company policies and procedures.
•To provide the appropriate information to support employees as and when required.
•Manage or assist with relevant ad-hoc projects as required by your Manager.
Sickness Absence and Occupational Health Management
•To ensure managers are taking steps for effective monitoring of sickness trends and remedial action in according with Company policies and to facilitate a proactive approach to absence management to ensure a smooth return to work of employees.
•To effectively manage and monitor occupational health and all sickness absence processes and activity supporting both the manager and the employee throughout.

Employee Development
•To assist in the management of employee development throughout the Company.
•To work with the HR Team and managers to maintain ongoing training and development to ensure consistency of performance and the development of skills and knowledge to meet our business needs.

HR Policies and Procedures
•To contribute to policy and procedure development, monitoring and reviewing, taking into account regulatory requirements and the latest legislation and best practice guidelines.

Managing Diversity
•Ensure all employment activities are in accordance with appropriate equal opportunities legislation.
•Wherever possible continue to develop the awareness of managers and staff in relation to equal opportunities.

General
•Complete all appropriate administration.
•Provide activity reports to your Manager on a monthly basis.
•To deliver workshops on a range of subjects covered by Human Resources.
•To carry out any other additional duties as requested by your Manager from time to time within the scope of your role.

Quality Standards
•To ensure systems and procedures are in place for all activity and fall within the guidelines of the relevant legislation.
•To investigate and respond to relevant issues highlighted by any employee.
•To assess and review standards and implement corrective actions where required.
Cost Management
•As appropriate, monitor relevant expenditure and where necessary, review practices to ensure costs are controlled and that HR activity contributes to the overall profitability of the Company.

Qualifications:
Evidence of experience within the following areas

Essential
• Part CIPD Qualified
• Strong knowledge and conversant with current employment legislation
• Proven evidence of HR generalist experience within a commercial environment
• Strong organisation skills with the ability to manage various workloads whilst working to strict timesscales
• A good working knowledge of Word and Excel
• Experience of using HR systems
• Flexible and adaptable to changing situations
• Strong communication, interpersonal and influencing skills with the ability to build strong working relationships with colleagues.
• Experience of advising and dealing with senior management.
• Demonstrable experience in Employee Relations, working within a fast moving environment.
• Self motivated with a meticulous confident approach to work duties
• Ability to undertake UK travel including overnight stays (limited and on an ad hoc basis)

Desirable
• Fully CIPD qualified
• Educated to ‘A’ Level standard or equivalent
• Experience of working within a similar commercial entity or Call Centre environment.

If you have administration experience and want to start a career in HR this is the ideal job for you!

Our client, a professional and growing organisation is looking for an experienced administrator to join their busy HR team, the role will be working alongside the HR manager and you will have the opportunity to progress your HR knowledge and experience

You will need to show the following:

Educated to A.Level standard or equivalent

The responsibilities will include:

Please apply asap to be within a chance to interview

Part-time Recruitment Consultant, Flexible working hours + Good basic salary+ commission + free car parking space

We are a well-established employment agency business in rural Tunbridge Wells looking to expand our already successful business.We are keen to hear from recruiters with experience in either permanent or temporary recruitment looking for a new challenge. We work with a diverse range of clients covering Kent, East Sussex and Surrey.

If you are a standalone recruiter or currently work for a major player, have great client and candidate management skills and a good business developer, why not come and find out more about our friendly, professional team and send us your CV!

Our client, based on the industrial estate in Tunbridge Wells, is looking for a Warehouse Operative to join their team on a temporary basis, until mid July.

The successful Operative will be picking light weight items, using a hand held device. You will have plenty of back up and support, and training will be given.

The shifts are 6am - 2pm or 2pm - 10pm, and the rate is £9.00 per hour.

Our client, a friendly and family run Café based outside Tunbridge Wells, is looking for a Chef to join their team. This is a really exciting opportunity for the right person to become involved, bringing your own ideas to the Cafe and helping to develop the business.

You will be cooking with fresh, seasonal produce and planning menus, without the full responsibility of running a kitchen. There are no split shifts.

The successful Chef will be preparing breakfasts, light lunches including quiches and salads, baguettes, plus soups, curries and stews in the winter. You'll also be baking cakes for afternoon teas. At the moment the establishment is mainly vegetarian, but it doesn't have to be if you have fresh ideas to bring to the menu.

The hours are 8.30am - 4.30pm, Wednesday to Sunday. You will have Mondays and Tuesdays off.

You will need your own transport, due to location and there is parking on site.

Our client a leading company based in Tunbridge Wells are recruiting for an HR & Recruitment Assistant to join their busy team, this role is due to growth within the company, which is a very exciting time to join the business.

You will need to have 2 years plus HR experience in a busy environment with excellent knowledge and understanding of employment legislation and processes.

The role will involve:

• Setting up meetings / diary management
• Recruitment co-ordination – job specs, agency liaison, direct recruitment support e.g. online ads, screening, interview set up and applicant packs
• Employee correspondence – template creation and drafting
• Policy writing / changes in line with business needs and legislation
• Payroll compilation for provision of data to a payroll bureau
• Report creation for management information
• Induction ownership – set up and delivering. Enhancing the employee experience over time
• First point of contact for employee queries
• Employee lifecycle management – offer packs, system set up, induction, probation review management, employee check in and reviews, exit interviews
• Management and further development of the HRIS, People HR which has been newly implemented, ideas and initiatives central to employee engagement
• Project work – wellbeing programme development, HRIS development, presentations / workshops for employees

You will have to show the following:

• Pro-active , positive approach
• Strong skills on Power Point, Word and Excel
• Confident communicator – written and verbal
• Minimum 2 years’ experience in HR role
• Good understanding of employment legislation and processes
• A flexible approach

We are looking for a permanent customer service administrator for a professional business services company in Bromley, close to Bromley South Station!

The role is varied and challenging and includes administration and customer service support.

Main Duties:

Answering the phone and dealing with queries from customers and business contacts
Providing advice and assistance to callers
Updating customer records
Responding to customer emails and correspondence
Sending out letters
Updating spread sheets
Sending and receiving emails

Requirements:

GCSEs in Maths in English
A good level of numeracy and literacy is required
Candidates need a minimum of 1 year's work experience in an office environment
Accurate data entry skills and able to use MS Word and MS Excel
Excellent communication skills both written and spoken
Great attention to detail
Good problem solving skills

Hours of work:

Monday to Friday 0830 to to 1700 (hour for lunch daily)

Do you have good problem-solving skills and enjoy fixing and repairing laptops / smart phones / computers and have strong IT skills? As we are looking for an individual to maintain and support all diagnostic, communication, testing and support equipment.

Main duties will be:

To log the diagnostic, communication, test and support equipment ensuring and accurate and up to date database

To maintain relationships with brand or manufacturer and keep up to date on their individual support, warranty and repair plans

To administer the allocation, maintenance and repair of diagnostic equipment

To maintain accurate stock records, updating stock as received and despatched

To maintain cost effectives and aim to reduce costs

To liaise with colleagues over the phone and via email

Skills / Experience:

To be technically minded with good problem-solving skills

The ability to use MS Office Word / Excel / Internet

Experience of repairing laptops / phones / computers desirable

Good communication skills with experience of dealing with customers

Hours of Work:

35 per week - normally M-F 0900 - 1700

Do you have excellent service skill and looking to work for a leader in the catering industry? Our client has a wealth of experience in fast food and have built on its success over the years.

They have an excellent management team and well trained staff, you will also get fully trained and get to work alongside the outstanding management team

The ideal candidate will have:

- Polite and well presented

- Confident in working with the public

- Excellent spoken English

- Pro active and positive personality

- Ability to work well under pressure

You will be asked to:

- Serving customers

- Process and collect the orders

- Cooking and preparing food

- Take orders to Customers

- Dealing with money

- Input details onto the till

- Cleaning

The candidate will benefit from:

- Salary up to £10 an hour depending on experience

- Uniform supplied

- Paid holiday

- Opportunity for future career progression in the company

- Free staff meal

- Full training

Please apply now

Do you have experience of planning and delivering digital engagement strategies and want to work for a leading and professional organisation in Tunbridge Wells?

Our client is looking for an enthusiastic and pro active candidate who is passionate about delivering exceptional training and development of a digital strategies?

The ideal candidate will have the following:

- Experience of planning and delivering digital engagement programmes and initiatives

- Experience of training and coaching communities to develop digital literacy skills and abilities.

- Successful delivery of a variable workload in a customer focused environment.

- Detailed knowledge of digital engagement and the impact this can have upon individuals and communities, as well as a wider understanding of national and regional initiatives to increase digital access.

- IT literate; with good working knowledge of Microsoft programmes, the operation and systems of computers, tablets and laptops

- Experience of using social media in business for promotion of events.

The job role will involve:

- To be responsible for empowering residents to increase and improve their digital skills to get online and maximise the benefits of being online

- Work closely with clients, staff and partner organisations to ensure that opportunities are high quality, accessible and lead to sustainable outcomes for residents.

- Ongoing development of innovative ways to promote digital engagement and skills.

- Produce regular detailed reports on the activity and effectiveness of our digital engagement across the organisation, recommending changes where necessary.

- Work closely with colleagues across the organisation to ensure digital programmes complement business priorities, e.g. employability, communications, financial inclusion and welfare reform.

The company offer excellent benefits and rewards, the hours are 9am - 5pm Monday to Friday, they offer shared parking facilities

This is a great opportunity to join an international organisation and become part of a proffesional and friendly team!

Assess claims pro-actively and in line with the principles of treating customers fairly. Communicate professionally with customers and third parties. Actively contribute to continual improvement of department. Effectively manage costs. Communicate claims outcomes clearly to customers referring to appropriate policy terms & conditions.

Hours
Thirty-five hours per week. 8am to 6pm, Monday to Friday. However, due to the nature of this role hours may vary in line with the needs of the business.

Main Duties
Handle first notification of loss (FNOL) calls, enter all relevant claims information and dispatch claims forms as appropriate
Manage & respond to department email enquiries
Communicate with customers and third parties by telephone/email/letter in a clear, concise and professional way
Assess new claims (Travel/Missed Event/Collision Damage Waiver excess) in accordance with policy terms and conditions, within specified service levels and in line with departmental procedures
Handle any necessary administrative duties relating to claims, e.g. completion of worksheets
Ensure that all relevant data is collated and entered onto the system in a timely manner, with a focus on accurate data entry and regular data cleansing
Identify and initiate potential recoveries from 3rd parties
Handle customer escalations in a positive way and refer any unresolved quality issues to your line manager

Requirments
It is essential that you have a good standard of general education including an English Language and Maths GCSE or equivalent.
Further to this you must be able to demonstrate evidence of experience in the following areas:
Working in a general insurance claims environment which inlcuded call handling duties
Excellent telephone manner
PC literate and Numerate
Have good worldwide geographical knowledge and experience of working in a travel claims environment.

My client is looking for a marketing manager, who has experience in creating and delivering a Marketing and PR strategy in a commercial role.

Our client provides an exceptional service within the leisure industry and have an excellent reputation, the ideal candidate will benefit from an outstanding working environment and company benefits.

The responsibilities will be:

- Strategically plan a rolling 12-month marketing plan for the companies business
goals and to be accountable for the delivery of all activity within the plan.
- To increase brand awareness and inbound enquiries across all of the Corporate brands
- To support the Sales team with their proposal documentation and sales meeting
collateral to support the winning of new business
- Running product launches or brand events – being accountable for delivery of the events and managing any relevant third-party suppliers
- To network and develop relationships with PR contacts and journalists in order to
identify PR opportunities and to increase our exposure
- Measurement of marketing activity results & impact - analysing this data to
establish and improve our return on investment
- To constantly bring fresh ideas to evolve and move forward across all of the
Corporate brands

You will need to show the following:

- Proven experience of creating and delivering Marketing & PR strategy within a
commercial role
- Experience of working across multiple brands and marketing plans simultaneously
- A ‘can do’ approach communicating with key internal stakeholders
- Excellent proof reading and creative writing skills
- Proven experience of working with designers and for delivering strong briefs as well
as sound judgement on the quality and appropriateness of designs for the brand
- Demonstrable experience of undertaking all of the key marketing activities detailed
- Excellent budget management and negotiation skills

Please apply now, this role has become urgent and my client is looking to meet people asap

The position is for 3 days a week and you will work from the office in Edenbridge on a Monday, Tuesday and Friday. This is a four month contract starting as soon as possible and it is expected that the position will be reviewed at the end of this period for possible extension although likely that fewer hours would be required in quieter times of the year (e.g. winter months).

Some admin support for the team including diary management, travel arrangements, booking studios, e-mail management, typing spreadsheets. Sending communications and invites for events.
Finance support, setting up payments, processing invoices, data input onto systems.
Answering customer queries, issuing communications to deadlines, and troubleshooting any queries arising.
Updating information across databases
Emailing advertising proposals to companies, confirming bookings, collating artwork

The role requires excellent organisational skills, along with the ability to communicate effectively and appropriately at all levels, internally and externally. Fast and accurate typing skills will be a given and you’ll be a real stickler for spelling the grammar!