01892 240 845

info@flossagency.co.uk

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Internal Communications & Employee Engagement Specialist
Croydon
30-33K PA + 1K Bonus + Benefits
Permanent

This is an opportunity to be part of the Human Resources team. We are looking for an exceptional person to help support the achievement of the team and wider strategic business goals. The role reports to the Talent and Development Manager and will be...

This is an opportunity to be part of the Human Resources team. We are looking for an exceptional person to help support the achievement of the team and wider strategic business goals. The role reports to the Talent and Development Manager and will be responsible for coordinating local strategic initiatives including corporate social responsibility, diversity and inclusion, onboarding, and internal communications. The role will be focused on engagement efforts to create a more productive workforce and engage and motivate employees at all levels of the organisation.

The successful candidate will support the implementation and delivery of an annual programme of internal communications, engagement and culture activities in line with the HR and People strategy. An energetic, resourceful and self-motivated communicator, with good knowledge and experience of a broad range of print and digital channels, the post-holder will possess exceptional written skills and creative flair. With a keen eye for a great story and the ability to tell it in the most compelling way, they will be passionate about developing the brand internally. They will do this by promoting the achievements of our colleagues and the people we support, creating opportunities for them to have real involvement and influence within the organisation, and bringing our organisational story to life in the most compelling way.

Educated to degree level, the successful candidate will have previous experience in a communications role, possibly within a large organisation or agency. They will have worked on delivering effective communication campaigns, have a good eye for design, and knowledge/experience in Adobe Photoshop and video-production software would be highly regarded, but not essential.

Key Responsibilities
As Employee Engagement Specialist, you will be responsible for:
• Provide communications delivery, planning and evaluation support to the Talent and Development Manager, spanning the events, strategic engagement and internal communication disciplines.
• Coordinate and contribute to new programme initiatives that will be implemented throughout the organisation.
• Directly participate in the implementation of these initiatives under the guidance of the Talent and Development Manager and other key internal leaders.
• Contribute to the internal communication strategy and promotion of employee engagement initiatives.
• Initiate and coordinate company activities and events associated with CSR, D&I and other engagement initiatives.
• Perform other job duties as required.
Qualifications:
Essential Skills and Experience
• Undergraduate degree or equivalent experience.
• 1-3 years of experience working within a similar role.
• Programme management, facilitation and large-scale programme implementation.
• Understanding of how to interact with and energise a broad range of multi-generational, diverse employee groups.
• A high degree of creativity and "out-of-the-box" thinking.
• Exceptional verbal, written communication skills that consist of writing highly effective and engaging content.
• Extremely strong organisational and time management skills.
Desirable Skills
• Experience with corporate social responsibility initiatives.
• Knowledge and utilisation of design platforms.
• Entrepreneurial spirit.

Hours of Work - Monday to Friday 0900 to 1700 (35 hours per week).

Travel Claims Handler
Croydon
20,971K PA + 1K Bonus + Benefit
Permanent

This is a great opportunity to join an international organisation and become part of a proffesional and friendly team!

Assess claims pro-actively and in line with the principles of treating customers fairly. Communicate professionally with...

This is a great opportunity to join an international organisation and become part of a proffesional and friendly team!

Assess claims pro-actively and in line with the principles of treating customers fairly. Communicate professionally with customers and third parties. Actively contribute to continual improvement of department. Effectively manage costs. Communicate claims outcomes clearly to customers referring to appropriate policy terms & conditions.

Hours
Thirty-five hours per week. 8am to 6pm, Monday to Friday. However, due to the nature of this role hours may vary in line with the needs of the business.

Main Duties
Handle first notification of loss (FNOL) calls, enter all relevant claims information and dispatch claims forms as appropriate
Manage & respond to department email enquiries
Communicate with customers and third parties by telephone/email/letter in a clear, concise and professional way
Assess new claims (Travel/Missed Event/Collision Damage Waiver excess) in accordance with policy terms and conditions, within specified service levels and in line with departmental procedures
Handle any necessary administrative duties relating to claims, e.g. completion of worksheets
Ensure that all relevant data is collated and entered onto the system in a timely manner, with a focus on accurate data entry and regular data cleansing
Identify and initiate potential recoveries from 3rd parties
Handle customer escalations in a positive way and refer any unresolved quality issues to your line manager

Requirments
It is essential that you have a good standard of general education including an English Language and Maths GCSE or equivalent.
Further to this you must be able to demonstrate evidence of experience in the following areas:
Working in a general insurance claims environment which inlcuded call handling duties
Excellent telephone manner
PC literate and Numerate
Have good worldwide geographical knowledge and experience of working in a travel claims environment.

Recruitment Consultant
Tunbridge Wells
£12-14 p.h. plus commission
Part-time, Flexible hours

Part-time Recruitment Consultant, Flexible working hours + Good basic salary+ commission + free car parking space

We are a well-established employment agency business in rural Tunbridge Wells looking to expand our already...

Part-time Recruitment Consultant, Flexible working hours + Good basic salary+ commission + free car parking space

We are a well-established employment agency business in rural Tunbridge Wells looking to expand our already successful business.We are keen to hear from recruiters with experience in either permanent or temporary recruitment looking for a new challenge. We work with a diverse range of clients covering Kent, East Sussex and Surrey.

If you are a standalone recruiter or currently work for a major player, have great client and candidate management skills and a good business developer, why not come and find out more about our friendly, professional team and send us your CV!


Training & Support Co-ordinator (part-time)
Croydon, Surrey
£13.73 per hour
Permanent Part-Time

This is a permanent part-time role with a leading employer in central Croydon.

Function of the role:

To set up new trainee records on the software system

To book on-line web based training sessions

Send out...

This is a permanent part-time role with a leading employer in central Croydon.

Function of the role:

To set up new trainee records on the software system

To book on-line web based training sessions

Send out training invitations and training schedules

Provide telephone and training support over the phone

Providing a high level of product and benefits information

Management reporting and analysis

Supporting Account Managers with their client accounts

To identify additional training opportunities

Ideal candidate:

MUST have previous experience of working in a training environment

Experience of carrying out web based training sessions and advantage

Excellent communication skills both verbally and written


Confident IT skills with a high level of accuracy

Experience of preparing management reports

Previous experience of working in a corporate environment

Hours of Work:


16 hours per week M-F during office hours (flexible on days and hours worked per week but it must be 16 in total)


Full Driving licence and own transport an advantage