Other

Full-Time, temporary Housekeeper required for private Hospital, duties will include cleaning, making beds, mopping floors and generally keeping the wards clean and tidy. Must have a current DBS Certificate. Hours of work are Monday to Friday 8.00 am to 4.00 with a weekend shift once a month.

Please call Angela on 01892 860909 or email angela@flossagency.co.uk

To provide additional support and coaching to all new employees within the Operations departments. Ensure the highest standards are maintained in line with all company accreditations. Update all training records and complete all associated administration.

Hours
35 Hours per week Monday to Friday. Due to the nature of this position hours will vary in line with business needs.

Training & Coaching
To provide on-going support and coaching to Operations staff within probation, including:
Promote and facilitate the training programme
Supporting the programme through regular meetings
Coaching/delivery of the programme to new starters
Acting as the liaison for the for all new starters
Post Training Support for new starters
Identifying skills and knowledge gaps within 6 month probationary period
One to one live coaching to improve performance and confidence of all new starters during their first 6 months
Point of contact and liaison for transition of new starters from training into their team
Support the Training Executives with new starter live call taking
Ad-hoc courses and coaching e.g. upskilling / cross-training

Maintaining Records
Ensure that clear and concise coaching and development records are maintained at all times on Operations training SharePoint pages.

Staff Development
Deliver coaching and provide ongoing support in all agreed development areas and ensure appropriate competencies are met within the Operations teams.

Reporting
The production of training returns, training assessments and performance monitoring reports
Process and Product Knowledge
To be fully aware of all processes and procedures in Motor Operations and to ensure that product knowledge is up to date.

Essential:
Well-presented and in-line with working within a corporate environment
Education/Training/Qualification

Essential:
Good standard of general education
GCSE or equivalent English and Maths A - C level

Desirable:
Relevant training diploma or equivalent
Special Skills & Knowledge

Essential:
Evidence of experience within the following areas:
Proven track record of providing exceptional levels of customer service within a branded customer service environment
Experience of working within a training environment and delivering system and soft skills coaching & training 121 or to small groups
Practical knowledge of using MS Office and SharePoint
High standard of written and spoken English

Desirable:
Proven experience of creating training material

Aptitude

Essential:
Proven multi-tasking experience within a fast-paced environment, and working to strict timescales
Confident and professional manner
Excellent communication skills and the ability to liaise with people at all levels within an organisation
High attention to detail, quality focus and flexible attitude
Comfortable in working on own initiative and within a team and supporting colleagues
Self-motivated, enthusiastic and able to work independently

Property Manager

Our client has a great opportunity for a Property Manager to join their team in Bristol. The right person will have proven experienced within Block Management coupled with an understanding of Residential Property Management and current legislation. You must be able to drive and work on your own initiative, prioritising workload, as you will be responsible for a portfolio of 15+ blocks with the Bristol area.

Responsibilities include:

o Provide a professional property management services for a portfolio of freehold/leasehold developments and individual properties, ensuring the property operates as smoothly as possible.

o Customer focused you will demonstrate excellent communications skills liaising with Directors, lessees and tenants, dealing with enquiries and any issues.

o Attend residents AGMs and directors meetings and implementing the relevant actions.

o Prepare service charge budget and issue draft budgets working with the Directors.

o Carry out regularly inspections of properties, arrange meetings and inspections for all properties managed and ensure that Health and safety inspections are regularly undertaken, any points raised are actioned.

o Ensuring all properties in the portfolio are insured including dealing with all claims, renewals and enquiries regarding the policy.

o Manage the maintenance ensuring contractors are approved and carry out the relevant work in line with legislation and liaises with all relevant parties. Prepare specifications for cleaning, gardening, window cleaning, etc., to issue tenders and appoint contractors working closely with senior property managers.

o Service charges - Monitor expenditure to ensure sufficient funds are available to cover all necessary repairs/works.

If you are interested in this position of other similar roles within the UK please send your CV to lisa@flossagency.co.uk

Credit Control Assistant

Great opportunity to join a leading property group as Credit Control Assistant.

You will be issuing written correspondence and liaising with Property Managers and Development Managers. The right person will have accounts or credit control experience and be able to work under pressure at pace along with a high levels of attention to detail. Good Excel and accounting skills required.

Responsibilities include:

• Issuing reminders and demands for Service Charges/Ground Rents as per the lease terms.
• Reviewing and updating arrears tracking system
• Reviewing notes and other records
• Liaising with Estate managers for final reminders and further action
• Monitoring standing orders/direct debits and payment agreements
• Raising and billing all fees
• Answering and responding to queries by telephone/email/letter
• Filing

If interested please contact lisa@flossagency.co.uk

Part time cleaner required in Tunbridge Wells 4 hours a day, will include cleaning toilets.

own transport needed

Please email angela@flossagency.co.uk or call 01892 860909

HEALTH & SAFETY PROPERTY INSPECTOR

A leading Property and Estate Management group are looking for a Health & Safety and Fire Inspector with hand on experience to join their business.

You will be required to produce Health & Safety and Fire Risk Assessment Reports in accordance with current legislation as well as some remedial incident reports.

Property Managers need to be advise and guide on the recommendations and answer to any queries relating to reports. You will also liaise with Fire Officers when inspections are carried out.

The right person will have experience in the completion of Health & Safety and Fire Risk Assessments reports coupled with a knowledge of current legislation that is relevant to the properties.

1 day a week is office based and for the remaining 4 days will be out on site completing the reports which involves nationwide travel, so a clean driving license is required.

It is important you have and relevant qualification including Level 3 or 4Fire Safety Diploma and NEBOSH General Certificate (or equivalent) a GIFireE and NEBOSH Construction Certificate are desirable.

Any added value skills over and above Fire and H&S such as asbestos would be beneficial.

If interested, please apply to Lisa@flossagency.co.uk quoting reference 12178 LR

We require temporary workers for a number of different assignments in the local area!

Data Entry / Secretarial / Reception / Customer Services / Kitchen Porters / Bar & Waiting Staff.

Please call Angela for more information on 01892 860909

Angela@flossagency.co.uk