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A Team Leader vacancy has arisen within the Council Tax Billing and Collection Team based in Bromley.
The successful applicant will have direct management of a team members who administer Council Tax collections
• Council Tax account...
A Team Leader vacancy has arisen within the Council Tax Billing and Collection Team based in Bromley.
The successful applicant will have direct management of a team members who administer Council Tax collections
• Council Tax account processing & monitoring
• Data entry
• General correspondence & letter writing
• Applying Discounts & Exemptions
• Dealing with customers over the telephone
• Court attendance
• Debtor tracing
• Liaising with Housing Benefits
• Supporting the contact centre when required
In addition to the above, the role will require you to, but not exclusively;
• Ensure arrears collection targets and key performance indicators are met.
• Distribute the work for the team
• Ensure the system is updated accurately to reflect the attendance of the team and raise any concerns regarding performance
• Deal with escalations from managers; client and call centre referrals as and when received
• Respond to Complaints
• Attend court on a regular basis as a presenting officer which includes going into the court room and representing the Council in order to obtain Liability Orders for all Summons issued that month in respect of non-payment of Council Tax.
• To prepare and attend Tribunal hearings
• Attend monthly meetings with the client to review service delivery and performance.
• Ensure all return to work interviews and sickness absence management are kept up to date
• Undertake team reviews and 1-to-1’s.
• Ensure quality checking of work is undertaken and reported to the client
• Cover the other team, in the absence of the Team Leader
• Manage a sub-team who are responsible for preparing cases for Charging Orders, monitoring, dealing with the top 100 debtors, locating cases for committal and any other arrears work
Suitable candidates will have solid experience working within Council Tax and Housing Benefit along with supervisory experience.
Hours of Work
37.5 hours per week Monday to Friday.
Do you have any experience within a Claims environment - are you looking to progress your career, if so, this maybe the opportunity for you!
Travel Claims Handler – 22.2K PA + 1.2K Annual Bonus...
Do you have any experience within a Claims environment - are you looking to progress your career, if so, this maybe the opportunity for you!
Travel Claims Handler – 22.2K PA + 1.2K Annual Bonus
Assess claims pro-actively and in line with the principles of treating customers fairly. Communicate professionally with customers and third parties. Actively contribute to continual improvement of department. Effectively manage costs. Communicate claims outcomes clearly to customers referring to appropriate policy terms & conditions.
Hours
•Thirty-five hours per week. 8am to 6pm, Monday to Friday. However, due to the nature of this role hours may vary in line with the needs of the business.
Main Duties
•Handle first notification of loss (FNOL) calls, enter all relevant claims information and dispatch claims forms as appropriate
•Manage & respond to department email enquiries
•Communicate with customers and third parties by telephone/email/letter in a clear, concise and professional way
•Assess new claims (Travel/Missed Event/Collision Damage Waiver excess) in accordance with policy terms and conditions, within specified service levels and in line with departmental procedures
•Handle any necessary administrative duties relating to claims, e.g. completion of worksheets
•Ensure that all relevant data is collated and entered onto the system in a timely manner, with a focus on accurate data entry and regular data cleansing
•Identify and initiate potential recoveries from 3rd parties
•Handle customer escalations in a positive way and refer any unresolved quality issues to your line manager
Background / skills
It is essential that you have a good standard of general education including and English Language and Maths GCSE of equivalent.
Further to this you must be able to demonstrate evidence of experience in the following areas:
•Working in a general insurance claims environment which includes call handler duties
•Excellent telephone manner
•PC literate and numberate
•Have good worldwide geographical knowledge and experience of working in a travel claims environment
It is important that you hold the following personal qualities:
•Excellent communication skills and ability to empathise when required
•Sound decision making ability encompassing diplomacy and patience when required
•Mature and confident approach to work duties
•High attention to detail and quality focus
•Flexible and adaptable to changing situations
•Team player
•Ability to prioritise multiple tasks and work under strict timescales
•Self motivated and enthusiastic
•Strong organisational and interpersonal skills
Temps required! Are you looking for secretarial, administration, catering or kitchen work?
Please contact Adrienne on 01892 860909 or at adrienne@flossagency.co.uk
Various hours, good rates of pay!
Temps required! Are you looking for secretarial, administration, catering or kitchen work?
Please contact Adrienne on 01892 860909 or at adrienne@flossagency.co.uk
Various hours, good rates of pay!