Other

This role will initially be based on a 6 month contract to cover a maternity leave.

Job Location - Office based however due to the nature of the role, you will also be required to assist with regional training a various Manufactures facilities as requested by the Technical Training Manager. Expenses to be reimbursed in accordance with company policy

Source and / or deliver the following as directed by the Technical Training Manager.

Ensure equipment, travel arrangements/accommodation and subsequent joining instructions are completed for all internal and external delegates attending training courses and recruitment assessment centres.

To liaise with the Technical Training Manager and complete new starter Induction Agenda, populating the initial week in Croydon to include first aid, technical procedures, introduction to IT and internal departmental visits.

To maintain and update all first aid training delivery equipment and material fully documented in the Technical Training Library. To plan and implement first aid training both internal one day and three day courses liaising with other areas of the business when requested controlling cost and maintaining accurate records for H&S and auditing purposes.

Manage all course registrations, venue bookings and accommodation requests in line with the company policy and procedures.

To be responsible for handing all general administration, telephone and e-mail queries within the department.

To maintain all training records, documents and supporting evidence, accreditation and certification for the awarding body, and for auditing and reporting purposes.

Hours - Thirty-five hours per week 9am to 5pm Monday to Friday. However, due to the nature of this role hours may vary in line with the needs of the business.

Background - A training admin / training support background is desirable. Excellent communication and presentation skills. A confident user of MS Word / MS Excel / MS PowerPoint. The ability to analyse and interpret data.

Our client, based in Tunbridge Wells, is a well established Property Management company. They are looking for a Property Manager to join their team, on a part time basis. This is a fantastic opportunity and the successful Property Manager will be reporting directly to the Company Director.

You will be responsible for managing 25 residential properties, building upkeeps, liaising with contractors and tenants and dealing with all telephone and email enquiries.

The ideal candidate will have previous Property Management experience, will have a good working knowledge of Property Law and Agreements, have a good phone manner and good IT skills.

The hours are 50 - 75 hours a month, and these are flexible.

The hourly rate is £14.00 per hour + expenses.

Our client, based just outside Tunbridge Wells, is looking for a Care Navigator to join their team. This is a permanent position and you will be reporting to the Registered Manager.

The successful Care Navigator will:

Be taking a 'Whole Person' approach to ensure competent assessment of individual need
Be responsible for the navigation of internal departmental boundaries, eliminating barriers to integrated assessment and goal set
Provide consistently excellent customer service to all prospective patients and guests

Your key duties and responsibilities will be:
• To assess individual need from a 'whole person' perspective at first point of contact, and throughout their stay, using a strengths-based approach.
• To coordinate care and activities across all departments to ensure that individuals accessing the organisation's Health and Wellbeing (BHW) have the best possible opportunities for healing and recovery.
• Contribute to multidisciplinary meetings, working collaboratively with colleagues
• To assist with the coordination of care for customers with bespoke care needs
• To ensure that the organisation's booking system is utilised effectively and efficiently
• To play a crucial role in helping customers to get the right support, at the right time in relation to a wide range of needs, including physical, emotional, spiritual, social and environmental
• To provide excellent customer care, acting as advocate; taking and receiving referrals; prioritising need and ensuring a smooth delivery of appropriate services
• To be customer focused and willing to act as an ambassador for the organisation
• To liaise with support agencies to deliver a bespoke package in relation to identified need
• To maintain relationships with local health services and community organisations to optimise opportunities for ongoing support and meaningful engagement with local opportunities
• Collation of comprehensive data and information on a regular basis
• To offer timely access to assessment, information and coordination of appropriate intervention
• To support customers to build on their own strengths and capabilities to improve quality of life
• To advocate for the needs of customers with a focus on recovery and quality of life
• To work with customers across traditional health and social care boundaries building a bridge between care professionals and social opportunities
• To monitor each individual’s intervention package to ensure it is supportive and relevant

• To influence and promote healthier strategies with individuals accessing services at Health and Wellbeing

Budget and Resources
• To assist with the development of customer invoices and payment processes
• Take part in evening and weekend work as necessary to ensure cover.

General
• Follow the policies, procedures and practices of the organisation.

Hours of Work 37.5 hours per week. Worked between the hours of 08:00 and 20:00. Weekend working will also be required on a rotational basis.

Holiday 5.6 weeks per calendar year including 8 bank and public holidays (pro rata for part- time working). The holiday year runs from 1 February to 31 January. An additional one day of holiday will be awarded following 5 years continuous service (pro rata for part-time working).

Pension Scheme The organisation operates a contributory Qualifying Workplace Pension Scheme.

Probationary period: Six months

Notice Period 1 week on either side during probationary period. 1 month on either side following successful completion of probationary period.

The ideal candidate will have:

A minimum of 2 years experience in a Health or Social Care setting

Experience of comprehensively assessing care and wellbeing needs

Sound understanding of theory and practice principles of person- centred care, long term conditions and health and social policy

Excellent working knowledge of risk management and assessment processes

Excellent working knowledge of adult and child safeguarding, experience of a strengths based approach to assessment

Experience as a care coordinator or care navigator

Training in motivational interviewing

Experience of initiating and sustaining relationships with a variety of health and social care professionals

Experience of coordinating services in a multi-professional environment

A minimum of NVQ level 3 in care management or an equivalent Health and Social Care discipline

A Post-graduate level training and qualification in Health or Social Care

Confidence in the use of electronic records, spreadsheets and databases

Excellent communication and administrative skills,

The ability to access accurate and up to date information for a range of local services in relation to individual needs

The ability to problem-solve, be responsive and remain calm under pressure

Knowledge of booking software

You must also have:

Excellent communication skills at all levels able to communicate with sensitivity, warmth and empathy

Resilience to work in a challenging and changing environment, responding quickly and flexibly to new developments

Be a creative thinker

A positive and enthusiastic approach with great ambassadorial skills

Be computer literate with good knowledge of Microsoft Office

The ability to prioritise and manage diverse workload

The ability to work confidently in a multi-disciplinary environment

Your own transport is required to due to location.

Overview:
Design, deliver and co-ordinate development programmes and specific training courses to employees as directed by the People, Performance and Development Leader, ensuring the highest standards are maintained in line with all company accreditations. Update all training records and complete all associated administration.

Hours
35 hours per week. Due to the nature of this position there may be a requirement to provide training outside of Monday to Friday 9 – 5, with a potential shift between 7am-7pm. Hours may vary in line with business needs. Some travel may be required in line with business needs.

Responsibilities:

Source and/or deliver the following as directed by the People, Performance and Development Leader
• All Induction programmes
• Deliver virtual training to Sensee remote home workers and support the roll out by updating training material suitable for the virtual training environment
• Group training courses
• One to one coaching and/or development sessions
• Ad-hoc courses

Product Knowledge

• To be fully aware of all processes and procedures within Operations. To ensure that product knowledge is up to date.

Training & Coaching

• Where necessary, introduce appropriate training and coaching techniques that best suit the learning group and have the desired outcome.
• Liaise with appropriate management team members to provide training and ongoing support for all employees and implement relevant training solutions as required.

Training Needs Analysis

• Through regular liaison with the Operations Management Team, identify individual development areas for all staff with a view to improving and maintaining expected standards of performance.
• Conduct needs analysis as required by the People, Performance & Development Leader.

Training Records & Literature

• Maintain training records, identifying suitability, to both the individual and the relevant Operation’s departments of all training or development carried out.
• Prepare all documentation for training to be delivered and complete all associated administration.
• Report all training and development needs identified for individuals to the People, Performance and Development Leader using course feedback reports, Appraisals, Management requests or other sources available.
• Submit training returns, training assessments and performance monitoring reports to the People, Performance and Development Leader.
• Maintain all relevant training documentation, reference guides, handouts and department intranet pages through regularly reviewing and publishing updates.

Project work

• Some project work may be required

Education/Training/Qualifications

Essential:
• Good standard of general education
• GCSE or equivalent in English and Maths
Desirable:
• Educated to A Level standard or equivalent
• Have a nationally recognised training qualification

Special skills & knowledge

Essential:
Evidence of experience within the following areas –

• Be conversant with practical training needs analysis and evaluation techniques
• Excellent presentation skills with previous experience in designing and delivering training/development programmes
• Proven experience working in an employee development role within a call centre environment
• Strong administration skills
• Practical knowledge of using MS Office and SharePoint
• High standards of written and spoken English

Desirable:

• Experience of delivering training in a virtual environment
Aptitude/Personality

Essential:

• Proven multi-tasking experience within a fast paced environment
• Excellent communication and interpersonal skills - and the ability to liaise with people at all levels
• Patient and adaptable to changing situations
• High attention to detail and a quality focus
• Self-motivated, enthusiastic and able to work both independently and supporting colleagues within a team
• Professional manner

Other

• Have a creative and innovative approach to delivering effective training/development solutions

Main Duties

• Responsibility for the supervision of the day-to-day activities and co-ordination of customer’s projects / site installation, from quotation to handover.
• RAMS to ensure all works are carried out to customer’s site requirements and in line with H&S legislation and best practice.
• Communicate effectively with teams across different departments and collaborate with sub-contractors.
• Working closely with the contracts department and reporting to senior management.
• Manage labour resources for installation and commissioning including all sub-contract labour and specialist trades.
• Specify and source parts and raise purchase requisitions to the Purchasing Department.
• Provide on-going project planning/status and liaising with customers on a regular basis to ensure all project requirements are met.
• Working with the Engineering Teams to provide technical support and detailed site visit reports to clients.
• Assisting Sales Engineers with quotations and technical specifications
• Cost-Control / P&L responsibility reporting to the financial director and finance team.
• Supporting the engineering departments with Mechanical and Electrical CAD drawings for the production of technical manuals and handover documents.

Candidate Requirements

• Excellent man-management and contract management experience essential.
• Engineering background; electrical or mechanical.
• Excellent attention to detail, well organised with excellent planning skills
• Excellent communication skills and able to communicate across all levels.
• Fully IT literate MS Office, Mech & Elect AutoCAD experience.
• Full UK driving licence
• Based at the Biggin Hill head office must be able to travel throughout the UK.

Temps required! Are you looking for secretarial, administration, catering or kitchen work?

Please contact Adrienne on 01892 860909 or at adrienne@flossagency.co.uk

Various hours, good rates of pay!