Other
Good basic + Commission + Car Parking
We are a well-established employment agency business in rural Tunbridge Wells looking to expand our already successful business.We are keen to hear from recruiters with experience in either permanent or...
Good basic + Commission + Car Parking
We are a well-established employment agency business in rural Tunbridge Wells looking to expand our already successful business.We are keen to hear from recruiters with experience in either permanent or temporary recruitment looking for a new challenge. We work with a diverse range of clients covering Kent, East Sussex and Surrey.
If you are a standalone recruiter or currently work for a major player, have great client and candidate management skills and a good business developer, why not come and find out more about our friendly, professional team and send us your CV!
Full-time and part-time permanent positions available for the right candidates.
Do you have any experience within a Claims environment - are you looking to progress your career, if so, this maybe the opportunity for you!
Travel Claims Handler – 22.2K PA + 1.2K Annual Bonus...
Do you have any experience within a Claims environment - are you looking to progress your career, if so, this maybe the opportunity for you!
Travel Claims Handler – 22.2K PA + 1.2K Annual Bonus
Assess claims pro-actively and in line with the principles of treating customers fairly. Communicate professionally with customers and third parties. Actively contribute to continual improvement of department. Effectively manage costs. Communicate claims outcomes clearly to customers referring to appropriate policy terms & conditions.
Hours
•Thirty-five hours per week. 8am to 6pm, Monday to Friday. However, due to the nature of this role hours may vary in line with the needs of the business.
Main Duties
•Handle first notification of loss (FNOL) calls, enter all relevant claims information and dispatch claims forms as appropriate
•Manage & respond to department email enquiries
•Communicate with customers and third parties by telephone/email/letter in a clear, concise and professional way
•Assess new claims (Travel/Missed Event/Collision Damage Waiver excess) in accordance with policy terms and conditions, within specified service levels and in line with departmental procedures
•Handle any necessary administrative duties relating to claims, e.g. completion of worksheets
•Ensure that all relevant data is collated and entered onto the system in a timely manner, with a focus on accurate data entry and regular data cleansing
•Identify and initiate potential recoveries from 3rd parties
•Handle customer escalations in a positive way and refer any unresolved quality issues to your line manager
Background / skills
It is essential that you have a good standard of general education including and English Language and Maths GCSE of equivalent.
Further to this you must be able to demonstrate evidence of experience in the following areas:
•Working in a general insurance claims environment which includes call handler duties
•Excellent telephone manner
•PC literate and numberate
•Have good worldwide geographical knowledge and experience of working in a travel claims environment
It is important that you hold the following personal qualities:
•Excellent communication skills and ability to empathise when required
•Sound decision making ability encompassing diplomacy and patience when required
•Mature and confident approach to work duties
•High attention to detail and quality focus
•Flexible and adaptable to changing situations
•Team player
•Ability to prioritise multiple tasks and work under strict timescales
•Self motivated and enthusiastic
•Strong organisational and interpersonal skills
This is a permanent part-time role with a leading employer in central Croydon.
Function of the role:
To set up new trainee records on the software system
To book on-line web based training sessions
Send out...
This is a permanent part-time role with a leading employer in central Croydon.
Function of the role:
To set up new trainee records on the software system
To book on-line web based training sessions
Send out training invitations and training schedules
Provide telephone and training support over the phone
Providing a high level of product and benefits information
Management reporting and analysis
Supporting Account Managers with their client accounts
To identify additional training opportunities
Ideal candidate:
MUST have previous experience of working in a training environment
Experience of carrying out web based training sessions and advantage
Excellent communication skills both verbally and written
Confident IT skills with a high level of accuracy
Experience of preparing management reports
Previous experience of working in a corporate environment
Hours of Work:
16 hours per week M-F during office hours (flexible on days and hours worked per week but it must be 16 in total)
Full Driving licence and own transport an advantage
Temps required! Are you looking for secretarial, administration, catering or kitchen work?
Please contact Adrienne on 01892 860909 or at adrienne@flossagency.co.uk
Various hours, good rates of pay!
Temps required! Are you looking for secretarial, administration, catering or kitchen work?
Please contact Adrienne on 01892 860909 or at adrienne@flossagency.co.uk
Various hours, good rates of pay!