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This is an exciting opportunity to work for a leading organisation in Tunbridge Wells as an Events Manager. The role will initially be up to 12 months.

The role:

To manage a team of Event Co-ordinators taking responsibility for the seamless delivery of all private, corporate functions and events

To ensure that all event administration is completed to a high standard

To maximise opportunity for sales opportunities by identifying client’s needs i.e. repeat business, up selling products and services, following up on all leads / enquiries

Dealing with all sales enquiries ensuring quotations are correct and go out in a timely manner

To manage and oversee any escalated query or complaint either in person, via correspondence and telephone

To ensure that the team are working closely with internal colleagues and departments

Manage team performance by effective coaching, feedback and reviews

Experience / Skills:

The suitable candidate will have experience working as an Events Manager, managing a team of co-ordinators.

The ability to produce a high standard of work with great attention to detail

Passionate about delivering a high level of customer excellence!

The ability to develop revenue, with great business development skills.

Hours of Work:

Monday to Friday 0900 to 1730 - there will be some Saturday working required with time of in lieu.

Free on-site parking provided.

The company are willing to look at candidates interested in working less hours.

Operations Manager

Location: Central London

Salary: Competitive, DOE

A successful lifestyle fashion brand is looking for an Operations Manager to support the CEO. You will oversee all Department Managers and ensure production runs seamlessly, deadlines are met and support the company and team effectively.

Responsibilities:

• Smooth day to day running of the Company and all employee
• Acts as role model and uses initiative to support employee engagement initiatives
• Plan and direct Company operations to improve productivity and efficiency
• Work with management to set strategic goals that lead to growth
• Oversee and provide guidance to Department Managers
• Review and improve systems and processes to drive efficiency
• Assisting with the review of budgets and inventories and making recommendations
• Brand ambassador and key decision taker in the absence of the CEO
• Employ analytical skills and use data driven approach to decision taking
• Manage critical path and coordinate with relevant employees to ensure deadlines are met
• Ensures the production team meets deadlines and standards to produce and deliver products to the highest standards
• Ensures that health and safety regulations are followed
• Manage HR and Payroll functions
• Reviews legal and compliance documentations for the Company and provides guidance in line with best practice
• Manages Intellectual Property Portfolio for the Company
• Assists with legal and landlord matters relating to company sites
• Promotes a working environment that encourages teamwork, energy and creativity
• Administrative tasks including, but not limited to, reports, memos, letters, travel bookings, business reports, and other ad hoc documents
• Collaborates with Department Managers in the delivery of individual and team performance management

Essential Skills and Experience

• Minimum of 5 years 'experience as hands-on Operations Manager in the fashion sector within a Head Office environment
• Strong leadership and excellent problem-solving skills
• Proven track record in providing highest level of support to CEO and Directors
• Outstanding time management and ability to constantly re-arrange and prioritising tasks effectively whilst meeting strict deadlines
• Experience in managing projects for a fashion brand
• Experienced in negotiating best business deals
• Strong analytical and reporting skills
• Flexible and enjoys hands on administrative tasks in supporting a team in ad hoc situations
• Advanced level in Microsoft Office applications (Word, Excel and PowerPoint)

If interested, please contact Lisa@flossagency.co.uk quoting reference 21237LR.

Unfortunately, due to the high number of applications currently being received, only shortlisted candidates will be contacted.

Business Travel Consultant

Great opportunity for an established Travel Consultants to join the business team of a successful and growing Travel Company. You will process requests from their extensive client base according to travel policies for all forms of worldwide travel including air, hotel, rail and associated support services, providing choice, showing value and demonstrating excellent service.

Must be proficient on GDS (Galileo Smartpoint or Amadeus) along with online booking tools including AeTM / Concur / Cytric and bespoke booking portal.

Requirements:

• GDS knowledge essential (Galileo Smartpoint preferred)
• Thorough ticketing skills / including exchanges and refunds
• Profile administration
• Understanding of online booking tools and associated queues
• Commercially aware to develop client relationships
• Excellent knowledge of Microsoft Outlook, Word and Excel
• Evolvi competency

The right person will be organised and demonstrate excellent communication, presentation and negotiation skills. As a team player you will have the ability to work within defined rules and deadlines, whilst offering a superb client service.

Opportunities in London, Kent as well as the possibility of remote working.

Competitive salary with excellent benefits available for the right person.

If interested please contact Lisa@flossagency.co.uk quoting reference 21231LR.

Unfortunately, due to the high number of applications currently being received, only shortlisted candidates will be contacted.

Leisure Operations Manager

Successful leisure travel business is looking for an Operations Manager, who is commercially driven, with proven track record managing a Sales and After Sales team. An expert in travel with strong destination knowledge, you will be responsible for overseeing the day-to-day running of a department, to drive sales and uphold excellent customer service. The right person will have at least 3 years’ experience in the travel industry, be organised, have good written and verbal communication skills, ability to problem solve and multi-task coupled with a hands-on approach to sell and meet targets. GDS experience would be beneficial.

Key Accountabilities:

• Fully manage, develop and support the Sales and After Sales teams
• Manage the daily allocation of enquiries and pipeline monitoring
• Coordination and delivery of all training ensuring knowledge and role growth team.
• Measure, review and communicate individual sales performance and motivate team to perform consistently and reach targets set
• Streamline workflows across the Sales and Admin departments, working with technology team to ensure systems drive sales and reduce duplication
• Proofread quotes, add value and uphold our brand guidelines
• Manage customer service queries, recognition and complaints proactively
• Carry out regular reporting and analysis of data
• Manage and take part in an out of hours call rota
• Occasional weekend/evening work may be required on a fair rota basis

The company offers a competitive salary, great benefits and work environment.

If interested please email lisa@flossagency.co.uk, quoting reference 21233LR.

Unfortunately, due to the high number of applications currently being received, only shortlisted candidates will be contacted.

Sales Manager - Europe

Location: Flexible

New opening for an experienced Sales Manager to join an innovative manufacturer’s vibrant team. You will have experience working with both menswear and womenswear with a focus on smartwear, uniforms or tailored suits.

Responsible for expanding the company’s distribution presence in Europe and converting the leads to sales. You will have a proven sales record and be able to quickly establish strong relationship with the main clients.

You must demonstrate strong analytical, networking and negotiations skills and have a positive, can- do’ attitude and strategic vision.

The right person will have about 5 years’ experience as a Sales / Account Manager for fashion and retail as well as marketing skills, product and operations knowledge and appreciation of tailored garments.

International experience is an advantage.

Due to the nature of the role you are able to work out of the London office or remotely.

If interested please contact Lisa@flossagency.co.uk quoting reference 21229LR.

Unfortunately, due to the high number of applications currently being received, only shortlisted candidates will be contacted.