01892 240 845

info@flossagency.co.uk

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Customer Service Administrators
Croydon
20K PA
Permanent

We are looking for a permanent customer service administrators for a professional services company in Croydon.

The role is varied and challenging and includes customer service support and administration.

Main Duties:
...

We are looking for a permanent customer service administrators for a professional services company in Croydon.

The role is varied and challenging and includes customer service support and administration.

Main Duties:

Answering the phone and dealing with queries from customers and business contacts
Providing advice and assistance to callers
Updating customer records
Processing applications
Responding to customer emails and correspondence
Sending out letters
Updating spread sheets
Sending and receiving emails

Requirements:

Experience of dealing with customers over the phone
A good level of numeracy and literacy is required
Candidates need a minimum of 1 year's work experience in an office environment
Accurate data entry skills and able to use MS Word and MS Excel
Excellent communication skills both written and spoken
Great attention to detail
Good problem solving skills

Hours of work:

Monday to Friday 0900 to to 1700 (hour for lunch daily)

Sales Support Consutlant
Tunbridge Wells
35-30K PA + Commission
Permanent

This company are looking for an experienced individual to join their expanding Sales team in the Tunbridge Wells area

The ideal candidate will be a confident self-starter who will be able to hit the floor running

Responsibilities for...

This company are looking for an experienced individual to join their expanding Sales team in the Tunbridge Wells area

The ideal candidate will be a confident self-starter who will be able to hit the floor running

Responsibilities for the role include:

Identifying, developing and winning new prospect opportunities through outbound sales activities

Identifying client business solutions and selling the appropriate solution to address client needs

Drive sales and maintain relationships over the phone and through attending meetings

Develop an individual sales plan together with senior management

Following up with inbound leads to qualify & arrange a meeting if appropriate
Traveling in the UK and abroad as necessary

Account managing and developing industry clients from the UK and internationally for our growing portfolio

Achieving and over-achieving on sales performance according to realistic sales objectives
Updating marketing collateral to suit and appeal to client requirements

Creating pitch decks / support material

Attending industry events

Requirements:

As the ideal candidate you will ideally have a demonstrable background in the software/ SaaS, data space, but more important is the right approach and fundamental skill set.

You must have excellent telephone communication skills with the ability to close over the phone, excellent relationship building skills, and an ongoing ability to learn new technology products and services.

A proven track record in selling to senior level business executives.

The ability to develop new business using various tools including social media.

Fluent English with a persuasive, personable, and confident manner both on the phone, face-to-face and in written communications.

Marketing Assistant
Tunbridge Wells
upto £20,000
Permanent

Marketing Assistant, Tunbridge Wells

Our client a global multi award winning marketing consultancy are looking for a marketing assistant to joint their busy office in Tunbridge Wells.

You will have the opportunity to work with a leading...

Marketing Assistant, Tunbridge Wells

Our client a global multi award winning marketing consultancy are looking for a marketing assistant to joint their busy office in Tunbridge Wells.

You will have the opportunity to work with a leading firm that can take your career to the next level with their outstanding experience,presences and knowledge within the industry.

The ideal candidate will have the following:

- Recent relevant experience
- Excellent attention to detail
- Hardworking and passionate
- Strong writing skills
- Degree in Marketing and SEO knowledge would be a benefit but not essential
- Experience with Powerpoint or Apple keynote

You will be asked to:

- Drive brand awareness, delivering marketing, business development and social media plans
- Design marketing collateral, newletters,etc
- Secure new business opportunities, attend networking events and developing relationships
- Organise small scale events such as industry roundtables and networking opportunities
- Run social media channels to enhance audience engagement

You will benefit from:

- Monday to Friday 9am - 5pm (flexible working hours are offered)
- 25 days holiday (birthdays off and a day off per year for a charity initiative of your choice)
- Company Laptop
- Career development, pension scheme, excellent training

Please apply now

Customer Service Adviser
Bromley
20.5K PA
Permanent

This is a opportunity to join a well established, professional organisation in a busy and varied role.

Duties:

Dealing with customer queries and concerns over the phone
Updating customer accounts and processing payments / direct...

This is a opportunity to join a well established, professional organisation in a busy and varied role.

Duties:

Dealing with customer queries and concerns over the phone
Updating customer accounts and processing payments / direct debits
Sending out letters and dealing with emails
Inputting data onto spreadsheets
Carrying out administrative duties (scanning / filing / photocopying)

Requirments:

Canidates muyst have current / previous customer service skills
Ideally 1 year's work experience in a office envrionment
GCSE's in Maths and English at Grade C or above is essential
A confident phone manner with good communication skills
Accurate keyboard skills with a good pratical knowledge of Word and Excel

Hours of Work

Working Monday to Friday - 0830 - 1700 - 37.5 hours per week

Conveyancing Solicitor
Sevenoaks
40-55K PA dependant upon exp.
Permanent

A prestigious, successfull law firm in the Sevenoaks area are looking to recruit a qualified Residential Conveyancer or a licenced Conveyancer with at least 3/4 years work experience who can manage a busy caseload.

Excellent benefits and a...

A prestigious, successfull law firm in the Sevenoaks area are looking to recruit a qualified Residential Conveyancer or a licenced Conveyancer with at least 3/4 years work experience who can manage a busy caseload.

Excellent benefits and a fantastic working environment.

Working Monday to Friday 0900 to 17000.

Salary dependent upon experience!

Recruitment Consultant - Job Share
Tunbridge Wells
£13 - £15 p.h. plus commission
Permanent

We are looking to recruit a new team member on a job-share basis to work 3 days per week in our well established, friendly branch. The ideal candidate will already have recruitment experience, but we are happy to consider individuals who are interested...

We are looking to recruit a new team member on a job-share basis to work 3 days per week in our well established, friendly branch. The ideal candidate will already have recruitment experience, but we are happy to consider individuals who are interested in our field. The successful candidate will be supporting our permanent desk assisting our clients' with their recruitment needs.

Car parking space available.

Trainee Sales & Finance Administrator
Westerham, Nr. Sevenoaks
£17,680 - £19,760 PA
Permanent

This is an excellent opportunity to develop you career within a professional finance company based in Westerham, near Sevenoaks.



The company are looking for an enthusiastic individual who can provide essential admin support to the Sales...

This is an excellent opportunity to develop you career within a professional finance company based in Westerham, near Sevenoaks.



The company are looking for an enthusiastic individual who can provide essential admin support to the Sales team.



Duties will include:



  • Answering the phone, dealing with queries and transferring calls
  • Making outgoing calls to clients to follow up proposals
  • Working closely with the sales team
  • Liaising with clients, suppliers and panel of finance companies
  • Loading finance proposals on to the computer systems
  • Preparing finance quotations for clients
  • Updating the CRM database accurately
  • Scanning and filing signed documentation
  • All other office duties as required

Ideal candidate:



  • Will have a professional manner with great communication skills
  • Have a general interest in finance / sales
  • Good IT skills with the ability to use Word and Excel
  • A good level of numeracy and literacy
  • Be willing to develop within their role
  • Company also interested in graduates looking for their first full time opportunity
  • Full training offered by the company
  • Car driver is desirable

Hours of work:



Monday to Friday 0830-17-30 with an hour for lunch daily.

Customer Service Team Manager
Croydon
27K PA + £2,600 Annual Bonus
Permanent

Objective of the Role

To lead, motivate and develop a team of Co-ordinators to enable the delivery of a customer centric service which delivers outstanding assistance experiences to customers each and every day.

To...

Objective of the Role

To lead, motivate and develop a team of Co-ordinators to enable the delivery of a customer centric service which delivers outstanding assistance experiences to customers each and every day.

To create a high performance culture in which employees want to engage with each other and collaborate to achieve the company Vision and Mission.

Hours

This position is based on a 35 hour week on shift basis. However, our business can be unpredictable and there will be times when we need you to work longer. Team Managers may also work on an On Call rota if needed.

Main Responsibilities

Team management and motivation
One to one's and peformance reviews
Staff development
Team meetings
Communication
Call monitoring
Cost effectiveness
Complaint management
Compliance
HR support (Annual leave/ holiday planning / absence management / disciplinary & grievance)

Experience required

Essential

You need to have GCSE’s or their equivalent. Maths and English are required as standard.
You will need to have had some Team Management training in areas such as resource planning, conducting performance reviews etc. as well as having been trained in coaching and/or auditing, objective setting.

Desirable

A’ level or equivalent education.
It would be beneficial if you have already received training in conducting disciplinary meetings and/or absence counselling as well as creating personal development plans.

Administrators
Croydon
£10.75 per hour
Contract

This will be a 6 month full-time contract working Monday to Friday 0900 to 1700 (35 hours per week) working for a large corporate organisation in Croydon.

The role will be working as part of a friendly team checking and processing supplier...

This will be a 6 month full-time contract working Monday to Friday 0900 to 1700 (35 hours per week) working for a large corporate organisation in Croydon.

The role will be working as part of a friendly team checking and processing supplier invoices on the system. This will involve data input, supplier liaison and producing correspondence.

Interested candidates will need excellent attention to detail, accurate keyboard skills and confident communicaiton skills. Invoice processing experience would be an advantage.

Senior Travel Claims Handler
Croydon
23K PA & 1K Bonus
Permanent

Overview

Assess claims pro-actively and in line with the principles of treating customers fairly. Communicate professionally with customers and third parties. Actively contribute to continual improvement of department. ...

Overview

Assess claims pro-actively and in line with the principles of treating customers fairly. Communicate professionally with customers and third parties. Actively contribute to continual improvement of department. Effectively manage costs. Communicate claims outcomes clearly to customers referring to appropriate policy terms & conditions.

Hours
Thirty-five hours per week. 8am to 6pm on a shift basis 8-4, 9-5, 10-6, Monday to Friday. However, due to the nature of this role hours may vary in line with the needs of the business.

Main Duties
Handle first notification of loss (FNOL) calls, enter all relevant claims information and dispatch claims forms as appropriate
Manage & respond to department email enquiries
Communicate with customers and third parties by telephone/email/letter in a clear, concise and professional way
Assess new claims (Travel/Missed Event/Collision Damage Waiver excess) in accordance with policy terms and conditions, within specified service levels and in line with departmental procedures
Handle any necessary administrative duties relating to claims, e.g. completion of worksheets
Ensure that all relevant data is collated and entered onto the system in a timely manner, with a focus on accurate data entry and regular data cleansing
Identify and initiate potential recoveries from 3rd parties
Handle customer escalations in a positive way and refer any unresolved quality issues to your line manager

Candidates must have previous claims handling experience, preferably from a Travel claims environment.

Chef
Wadhurst
£19,000
Temp to Perm

Our client, based just outside Wadhurst, is looking for a Chef to join their team. The successful Chef will be reporting to the Housekeeping Services Manager, and you will be working in a small and friendly team.

Your main duties will be:...

Our client, based just outside Wadhurst, is looking for a Chef to join their team. The successful Chef will be reporting to the Housekeeping Services Manager, and you will be working in a small and friendly team.

Your main duties will be:

To assist the Head Chef in all duties

Researching and creating new menus, ensuring meals are of a high standard and compliment healthy eating guidelines

Undertake the planning, preparation and cooking of meals, taking into account any special dietary requirements

Take full responsibility for the catering operation in the absence of the Head Chef

Ensure the cost-effective and efficient control of stock, including placing orders for food products and the checking/reconciliation of deliveries. Ensure that waste is minimised.

Supervise assigned catering staff

The ideal Chef will have:

Previous experience in working in a professional kitchen environment

NVQ level 2 or equivalent, or Qualified by Experience in Catering, together with a basic qualification in Food Hygiene

There are no split shifts and the existing shifts are 6.30am - 2.30pm and 9am - 6pm.

Your own transport is required, due to locality, and there is parking on site

12136
Bromley
17-19K PA plus Bonus
Permanent

Summary of Role

To provide administrative support services for customers from initial contact through to the end of the contract terms.

The following key responsibilities and duties will apply, depending on which Customer...

Summary of Role

To provide administrative support services for customers from initial contact through to the end of the contract terms.

The following key responsibilities and duties will apply, depending on which Customer Services team you are working in.

Key Responsibilities & Duties

·

·Open and distribute customer correspondence to Customer Services Administrators

·

·Liaising with customers for outstanding information or requirements

·

·

·

·Filing, scanning and destruction of paper records

Skills & Experience

·

·

·

·

·

·Reliable and enjoys working in a busy office and team environment

Hours

Monday to Friday - 35 hours per week (Office Hours)

Lettings negotiator
Tunbridge Wells
upto £20, 000 plus commission
Permanent

Our client a leading and proffessional Estate Agency are looking to recruit a Lettings negotiator for their busy office in Tunbridge Wells,

The ideal candidate will have some experience in the industry, but if you've got office/sales experience...

Our client a leading and proffessional Estate Agency are looking to recruit a Lettings negotiator for their busy office in Tunbridge Wells,

The ideal candidate will have some experience in the industry, but if you've got office/sales experience and looking to start a career within the industry that would also be beneficial.

The ideal candidate will have:

- Excellent Customer Service Skills
- Brilliant telephone manor
- Well spoken and well presented
- Available to start at the beginning of June
- Car with full driving license
- Positive and professional personality

You will be asked to:

- Answer incoming calls and register potential tenants
- Conduct viewings
- Close the offer
- Lettings administration

Please apply now

Experienced Claims Handler
Tonbridge
Upto £22,000
Permanent

Our Tonbridge based client is looking for experienced Claims Handlers to join their busy and growing team. This role is suited to someone who has experience in a customer facing role and looking to progress their career.

Requirements:

-...

Our Tonbridge based client is looking for experienced Claims Handlers to join their busy and growing team. This role is suited to someone who has experience in a customer facing role and looking to progress their career.

Requirements:

- Dealing with incoming calls about complaints and taking it to the resolution
- Excellent complaint handling service
- Building a rapport with customers on the phone
- Deal with all calls/complaints in a professional manor
- Input details onto the company database

You must show the following:

- Passionate about delivering a first class service
- Empathy and understanding
- Confident telephone manor
- PC literate
- Excellent communication and reasoning skills

Please apply now

Call Handler
Tonbridge
upto £18,000
Permanent

Call Handler - Tonbridge

Our Tonbridge based client is looking to recruit a number of candidates in their call centre, the right candidate needs to be polite, confident and positive and looking to start a career in a Customer Service capacity....

Call Handler - Tonbridge

Our Tonbridge based client is looking to recruit a number of candidates in their call centre, the right candidate needs to be polite, confident and positive and looking to start a career in a Customer Service capacity. You will get the opportunity to join a busy and growing team and full training will be given at the start of employment and ongoing progression.

Requirements:

- Dealing with incoming calls and passing them to the correct department
- Excellent complaint handling
- Building a rapport with customers on the phone
- Deal with all calls in a professional manor
- Input details onto the company database

You must show the following:

- Passionate about delivering a first class service
- Empathy and understanding
- Confident telephone manor
- PC literate
- Excellent communication and positive personality

Please apply now

Internal Communications & Employee Engagement Specialist
Croydon
30-33K PA + 1K Bonus + Benefits
Permanent

This is an opportunity to be part of the Human Resources team. We are looking for an exceptional person to help support the achievement of the team and wider strategic business goals. The role reports to the Talent and Development Manager and will be...

This is an opportunity to be part of the Human Resources team. We are looking for an exceptional person to help support the achievement of the team and wider strategic business goals. The role reports to the Talent and Development Manager and will be responsible for coordinating local strategic initiatives including corporate social responsibility, diversity and inclusion, onboarding, and internal communications. The role will be focused on engagement efforts to create a more productive workforce and engage and motivate employees at all levels of the organisation.

The successful candidate will support the implementation and delivery of an annual programme of internal communications, engagement and culture activities in line with the HR and People strategy. An energetic, resourceful and self-motivated communicator, with good knowledge and experience of a broad range of print and digital channels, the post-holder will possess exceptional written skills and creative flair. With a keen eye for a great story and the ability to tell it in the most compelling way, they will be passionate about developing the brand internally. They will do this by promoting the achievements of our colleagues and the people we support, creating opportunities for them to have real involvement and influence within the organisation, and bringing our organisational story to life in the most compelling way.

Educated to degree level, the successful candidate will have previous experience in a communications role, possibly within a large organisation or agency. They will have worked on delivering effective communication campaigns, have a good eye for design, and knowledge/experience in Adobe Photoshop and video-production software would be highly regarded, but not essential.

Key Responsibilities
As Employee Engagement Specialist, you will be responsible for:
• Provide communications delivery, planning and evaluation support to the Talent and Development Manager, spanning the events, strategic engagement and internal communication disciplines.
• Coordinate and contribute to new programme initiatives that will be implemented throughout the organisation.
• Directly participate in the implementation of these initiatives under the guidance of the Talent and Development Manager and other key internal leaders.
• Contribute to the internal communication strategy and promotion of employee engagement initiatives.
• Initiate and coordinate company activities and events associated with CSR, D&I and other engagement initiatives.
• Perform other job duties as required.
Qualifications:
Essential Skills and Experience
• Undergraduate degree or equivalent experience.
• 1-3 years of experience working within a similar role.
• Programme management, facilitation and large-scale programme implementation.
• Understanding of how to interact with and energise a broad range of multi-generational, diverse employee groups.
• A high degree of creativity and "out-of-the-box" thinking.
• Exceptional verbal, written communication skills that consist of writing highly effective and engaging content.
• Extremely strong organisational and time management skills.
Desirable Skills
• Experience with corporate social responsibility initiatives.
• Knowledge and utilisation of design platforms.
• Entrepreneurial spirit.

Hours of Work - Monday to Friday 0900 to 1700 (35 hours per week).

Marketing Manager
Tunbridge Wells
Competitive
Permanent

My client is looking for a Marketing Manager, who has experience in creating and delivering a Marketing and PR strategy in a commercial role.

Our client provides an exceptional service within the leisure industry and have an excellent...

My client is looking for a Marketing Manager, who has experience in creating and delivering a Marketing and PR strategy in a commercial role.

Our client provides an exceptional service within the leisure industry and have an excellent reputation, the ideal candidate will benefit from an outstanding working environment and company benefits.

The responsibilities will be:

- Strategically plan a rolling 12-month marketing plan for the companies business
goals and to be accountable for the delivery of all activity within the plan.
- To increase brand awareness and inbound enquiries across all of the Corporate brands
- To support the Sales team with their proposal documentation and sales meeting
collateral to support the winning of new business
- Running product launches or brand events – being accountable for delivery of the events and managing any relevant third-party suppliers
- To network and develop relationships with PR contacts and journalists in order to
identify PR opportunities and to increase our exposure
- Measurement of marketing activity results & impact - analysing this data to
establish and improve our return on investment
- To constantly bring fresh ideas to evolve and move forward across all of the
Corporate brands

You will need to show the following:

- Proven experience of creating and delivering Marketing & PR strategy within a
commercial role
- Experience of working across multiple brands and marketing plans simultaneously
- A ‘can do’ approach communicating with key internal stakeholders
- Excellent proof reading and creative writing skills
- Proven experience of working with designers and for delivering strong briefs as well
as sound judgement on the quality and appropriateness of designs for the brand
- Demonstrable experience of undertaking all of the key marketing activities detailed
- Excellent budget management and negotiation skills

Please apply now, this role has become urgent and my client is looking to meet people asap

Travel Claims Handler
Croydon
20,971K PA + 1K Bonus + Benefit
Permanent

This is a great opportunity to join an international organisation and become part of a proffesional and friendly team!

Assess claims pro-actively and in line with the principles of treating customers fairly. Communicate professionally with...

This is a great opportunity to join an international organisation and become part of a proffesional and friendly team!

Assess claims pro-actively and in line with the principles of treating customers fairly. Communicate professionally with customers and third parties. Actively contribute to continual improvement of department. Effectively manage costs. Communicate claims outcomes clearly to customers referring to appropriate policy terms & conditions.

Hours
Thirty-five hours per week. 8am to 6pm, Monday to Friday. However, due to the nature of this role hours may vary in line with the needs of the business.

Main Duties
Handle first notification of loss (FNOL) calls, enter all relevant claims information and dispatch claims forms as appropriate
Manage & respond to department email enquiries
Communicate with customers and third parties by telephone/email/letter in a clear, concise and professional way
Assess new claims (Travel/Missed Event/Collision Damage Waiver excess) in accordance with policy terms and conditions, within specified service levels and in line with departmental procedures
Handle any necessary administrative duties relating to claims, e.g. completion of worksheets
Ensure that all relevant data is collated and entered onto the system in a timely manner, with a focus on accurate data entry and regular data cleansing
Identify and initiate potential recoveries from 3rd parties
Handle customer escalations in a positive way and refer any unresolved quality issues to your line manager

Requirments
It is essential that you have a good standard of general education including an English Language and Maths GCSE or equivalent.
Further to this you must be able to demonstrate evidence of experience in the following areas:
Working in a general insurance claims environment which inlcuded call handling duties
Excellent telephone manner
PC literate and Numerate
Have good worldwide geographical knowledge and experience of working in a travel claims environment.

Digital Engagement Planner
Tunbridge Wells
£28,000 - £30,000
Permanent

Do you have experience of planning and delivering digital engagement strategies and want to work for a leading and professional organisation in Tunbridge Wells?

Our client is looking for an enthusiastic and pro active candidate who is passionate...

Do you have experience of planning and delivering digital engagement strategies and want to work for a leading and professional organisation in Tunbridge Wells?

Our client is looking for an enthusiastic and pro active candidate who is passionate about delivering exceptional training and development of a digital strategies?

The ideal candidate will have the following:

- Experience of planning and delivering digital engagement programmes and initiatives

- Experience of training and coaching communities to develop digital literacy skills and abilities.

- Successful delivery of a variable workload in a customer focused environment.

- Detailed knowledge of digital engagement and the impact this can have upon individuals and communities, as well as a wider understanding of national and regional initiatives to increase digital access.

- IT literate; with good working knowledge of Microsoft programmes, the operation and systems of computers, tablets and laptops

- Experience of using social media in business for promotion of events.

The job role will involve:

- To be responsible for empowering residents to increase and improve their digital skills to get online and maximise the benefits of being online

- Work closely with clients, staff and partner organisations to ensure that opportunities are high quality, accessible and lead to sustainable outcomes for residents.

- Ongoing development of innovative ways to promote digital engagement and skills.

- Produce regular detailed reports on the activity and effectiveness of our digital engagement across the organisation, recommending changes where necessary.

- Work closely with colleagues across the organisation to ensure digital programmes complement business priorities, e.g. employability, communications, financial inclusion and welfare reform.

The company offer excellent benefits and rewards, the hours are 9am - 5pm Monday to Friday, they offer shared parking facilities

Customer Service Assistant - Catering
Tunbridge Wells
upto £16,000
Permanent

Do you have excellent service skill and looking to work for a leader in the catering industry? Our client has a wealth of experience in fast food and have built on its success over the years.

They have an excellent management team and well...

Do you have excellent service skill and looking to work for a leader in the catering industry? Our client has a wealth of experience in fast food and have built on its success over the years.

They have an excellent management team and well trained staff, you will also get fully trained and get to work alongside the outstanding management team

The ideal candidate will have:

- Polite and well presented

- Confident in working with the public

- Excellent spoken English

- Pro active and positive personality

- Ability to work well under pressure

You will be asked to:

- Serving customers

- Process and collect the orders

- Cooking and preparing food

- Take orders to Customers

- Dealing with money

- Input details onto the till

- Cleaning

The candidate will benefit from:

- Salary up to £10 an hour depending on experience

- Uniform supplied

- Paid holiday

- Opportunity for future career progression in the company

- Free staff meal

- Full training

Please apply now

Technical Repairs Administrator
Croydon
19,561K PA
Permanent

Do you have good problem-solving skills and enjoy fixing and repairing laptops / smart phones / computers and have strong IT skills? As we are looking for an individual to maintain and support all diagnostic, communication, testing and support...

Do you have good problem-solving skills and enjoy fixing and repairing laptops / smart phones / computers and have strong IT skills? As we are looking for an individual to maintain and support all diagnostic, communication, testing and support equipment.

Main duties will be:

To log the diagnostic, communication, test and support equipment ensuring and accurate and up to date database

To maintain relationships with brand or manufacturer and keep up to date on their individual support, warranty and repair plans

To administer the allocation, maintenance and repair of diagnostic equipment

To maintain accurate stock records, updating stock as received and despatched

To maintain cost effectives and aim to reduce costs

To liaise with colleagues over the phone and via email

Skills / Experience:


To be technically minded with good problem-solving skills

The ability to use MS Office Word / Excel / Internet

Experience of repairing laptops / phones / computers desirable

Good communication skills with experience of dealing with customers

Hours of Work:

35 per week - normally M-F 0900 - 1700


Administrator
Croydon
19,561K PA + 1K Bonus
Permanent

This is an excellent opportunity to work for a leading financial services company in central Croydon.

The role will involve:

  • Processing client applications using the client systems
  • Deal with client queries in...

This is an excellent opportunity to work for a leading financial services company in central Croydon.

The role will involve:

  • Processing client applications using the client systems
  • Deal with client queries in line with set timescales
  • Maintain a high level of the product range
  • Updating daily work reports
  • Using Word, Excel and Outlook

Requirements:

  • Experience of working in an FSA environment an advantage
  • Excellent customer service and problem-solving skills
  • A good level of numeracy and literacy is required
  • Able to produce letters and email correspondence
  • A good level of numeracy and literacy is required
  • Able to work in line with job deadlines

Hours of Work:

Monday to Friday – 35 hours per week – 0900-1700 or 0930- 1730

Administrator
Croydon
19,561K
Permanent
Customer Service Executive
Westerham
upto £22,000
Permanent

Do you have experience within a busy office environment and want to start a career with a leading and professional organisation?

Due to company growth our client is looking to expand their Customer Service team. This role would suit a...

Do you have experience within a busy office environment and want to start a career with a leading and professional organisation?

Due to company growth our client is looking to expand their Customer Service team. This role would suit a candidate who has retail, office or customer service experience, you will benefit from excellent benefits and progression.

The role will involve:
- Handle inbound telephone queries
- Be the point of contact for the warranty team
- Process queries and contact engineers if required
- Give excellent customer service on the phone and via emails

Ideal candidate will need to have:
- Outstanding customer service skills
- Driven and positive approach towards work
- Computer literate
- Excellent written and verbal English

The company offer excellent benefits, outstanding holiday allowance, ongoing training and progression and a friendly work environment.

Customer Service Advisor
Croydon
£21,787 PA + £600 Shift Allowance + £1,000 Annual Bonus
Permanent

+ Shift Allowance up to £600 PA + Overtime Rates + 1K Annual Bonus

This is a great opportunity to join a leading worldwide organisation as part of a prestigious customer service team.

Duties will include:...

+ Shift Allowance up to £600 PA + Overtime Rates + 1K Annual Bonus

This is a great opportunity to join a leading worldwide organisation as part of a prestigious customer service team.

Duties will include:
• Handling incoming and outgoing telephone calls in a prompt and courteous manner in line with company expectations
• Provide a proactive response to calls for assistance and providing advice and solutions
• To ensure that customers receive the most appropriate service in a timely and cost effective manner
• To ensure that the customer is kept fully appraised of the progress
• To ensure that accurate costing are giving for all cases using available systems
• To liaise with internal and external business contacts
• Work in line with client SLA’s and company standards

Skills / requirements:

• Experience of liaising with customers over the phone in a professional services environment
• Candidates will have excellent verbal and written communication skills
• Have a good level of numeracy and literacy with good keyboard skills
• Educated to GCSE standard
• Be well presented
• Able to commit to shift working

Hours:

Working 35 hours per week 5 days out of 7 (on a rota basis which includes weekends as part of the rota).

Earliest start time 0630
Latest finish time 2300

There will be a requirement to start working overnight shifts after the 6 month probationary period.

This will average 4 overnight shifts in a row approximately every 7/8 weeks. An additional payment of £55.00 per night shift.

Other benefits include: Paid annual leave, lifestyle benefits and enhanced overtime rates.

Training & Support Co-ordinator (part-time)
Croydon, Surrey
£13.73 per hour
Permanent Part-Time

This is a permanent part-time role with a leading employer in central Croydon.

Function of the role:

To set up new trainee records on the software system

To book on-line web based training sessions

Send out...

This is a permanent part-time role with a leading employer in central Croydon.

Function of the role:

To set up new trainee records on the software system

To book on-line web based training sessions

Send out training invitations and training schedules

Provide telephone and training support over the phone

Providing a high level of product and benefits information

Management reporting and analysis

Supporting Account Managers with their client accounts

To identify additional training opportunities

Ideal candidate:

MUST have previous experience of working in a training environment

Experience of carrying out web based training sessions and advantage

Excellent communication skills both verbally and written


Confident IT skills with a high level of accuracy

Experience of preparing management reports

Previous experience of working in a corporate environment

Hours of Work:


16 hours per week M-F during office hours (flexible on days and hours worked per week but it must be 16 in total)


Full Driving licence and own transport an advantage