01892 240 845

info@flossagency.co.uk

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Private Client Solicitor (Fee Earner) or Chartered Legal Executive
West Kent
Negotiable depending on experience
Permanent

Exciting opportunity for a Private Client Solicitor (Fee Earner) or Chartered Legal Executive to join the Private Clients team, the largest department within a well respected legal firm.

The team’s work spans a wide range of private...

Exciting opportunity for a Private Client Solicitor (Fee Earner) or Chartered Legal Executive to join the Private Clients team, the largest department within a well respected legal firm.

The team’s work spans a wide range of private client topics, including the preparation of Wills both simple and complex, administration of estates, the creation and administration of trusts, the preparation and registration of Lasting Powers of Attorney, Court of Protection work and Inheritance Tax planning.

Requirements:

  • The successful candidate will have between 1 and 5 years of proven experience and knowledge in the preparation of Wills, Probate, Trusts, Lasting Powers of Attorney, Court of Protection and elderly client matters
  • Excellent written and oral communication skills
  • High quality educational and technical background
  • Self-motivated, self-confident and able to work with minimum supervision
  • Able to relate to clients at all levels and demonstrate excellent levels of client care
  • Good team player with collegial and collaborative approach
  • Able to forge and develop business relationships with an enthusiasm for networking and business development
  • Commercial acumen and appreciate of financial fundamentals

Role:

  • Undertake fee earning to high standards of accuracy and efficiency
  • Able to work with a full caseload in busy office under supervision
  • Assist in the development and marketing of the firm in line with the business and departmental plans
  • To provide a profitable contribution and add value to the work of the department

Responsibilities:

  • Progress instructions in accordance with established procedures of both good practice and the firm’s risk management processes
  • Assist in the marketing activities and maintain appropriate professional relationships with referrers and clients
  • Maintain financial controls for matters under supervision in conjunction with the Head of Department
  • Play an active role within the team
  • Take responsibility for delegated work and attend appropriate formal and informal training
Administrators
Croydon
20K PA + 1K Bonus
Permanent

We are looking for a permanent administrators for a professional services company in Croydon.

The role is varied and challenging and includes customer service support and administration.

Main Duties:

Answering the phone and...

We are looking for a permanent administrators for a professional services company in Croydon.

The role is varied and challenging and includes customer service support and administration.

Main Duties:

Answering the phone and dealing with queries from suppliers / contractors
Updating customer records
Processing invoices on the computer
Responding to customer emails and correspondence
Sending out letters
Updating spread sheets
Sending and receiving emails

Requirements:

Experience of dealing with customers over the phone
A good level of numeracy and literacy is required
Candidates need a minimum of 1 year's work experience in an office environment
Accurate data entry skills and able to use MS Word and MS Excel
Excellent communication skills both written and spoken
Great attention to detail

Hours of work:

Monday to Friday 0900 to to 1700 (hour for lunch daily)

Legal Secretary
Sevenoaks Area
24K-25K PA
Permanent

This is an excellent opportunity to join a presigious law firm in the Sevenoaks area.

The vacancy is for a full-time (Mon – Fri 9am to 5pm) Legal Secretary in a busy residential conveyancing department.

In order to be considered,...

This is an excellent opportunity to join a presigious law firm in the Sevenoaks area.

The vacancy is for a full-time (Mon – Fri 9am to 5pm) Legal Secretary in a busy residential conveyancing department.

In order to be considered, the successful candidate will have an absolute minimum of 2 years’ experience working in a busy residential conveyancing department.

If you meet the minimum job requirements, have excellent attention to detail and able to meet busy work deadlines then we would love to hear from you!

Applicants will need to live within a 30 minute drive of Sevenoaks.

HR & PAYROLL ADMINISTRATOR - CONTRACT
Croydon
24K-26K PA + 1K Bonus Pro-rata
HR & PAYROLL ADMINISTRATOR - CONTRACT

THIS IS A 6 MONTH CONTRACT

Objective of the Role
To accurately maintain the HR / Payroll system and provide comprehensive, high quality, support to the HR Admin Team.

Hours
Monday to Friday – 9.00am to...

THIS IS A 6 MONTH CONTRACT

Objective of the Role
To accurately maintain the HR / Payroll system and provide comprehensive, high quality, support to the HR Admin Team.

Hours
Monday to Friday – 9.00am to 5.00pm. Thirty-five hours per week, however, due to the nature of this role hours may vary in line with the needs of the business.

Responsibilities:
• To maintain accurate details on the HR / Payroll system for all employees and ensuring it is kept up to date at all times
• To produce all relevant employee letters using the HR / Payroll system which result from changes to employee data
• To ensure all details of new employees are accurately and promptly input on to the HR / Payroll system
• To ensure all details of employees leaving are accurately and promptly input on to the HR / Payroll system
• To ensure all details of Contractual Change Forms are accurately and promptly input on to the HR / Payroll system
• To process Company absence via computerised HR / Payroll system
• To produce ad hoc reports / statistics using the HR / Payroll system and Excel as required
• To produce Starters / Leavers / Transfer reports to required distribution groups
• To advise managers monthly if any end of probations are due
• To advise HRBP’s of employees Visa expiration dates
• To produce employment references for existing and previous employees
• To produce mortgage and tenancy references for current employees
• To provide administrative support to the HR Administration team when time permits or as instructed by the Compensation & Benefits Manager
• To check overtime and bonus payments every month
• To source the cost of flu vaccinations each year and if agreed, to arrange and communicate these for all employees, including booking rooms, emailing employees to confirm the date of their vaccination and keeping records up to date
• Order and issuing eye examination vouchers and spectacle vouchers
• Order Baby Baskets and review our provider if necessary
• To set up and communicate the Company’s healthcare scheme provisions for new employees, maintain leavers and provide monthly membership to the healthcare provider. To issue relevant paperwork, handling all enquiries and ensuring all deadlines are met
• To organise for personnel files to be archived and recorded with correct destroy dates
• To distribute external payslips, including leavers documentation
• To report leavers on the IT portal and document the incident number on the relevant paperwork
• To set up the user master file for all new employees
• To close the user master file for all leavers
• To amend user master file for employees who have transferred departments / promotions / demotions
• To arrange and record BUPA Health Assessments for all eligible employees
• Filing on a monthly basis
• Archiving
• To distribute and record outcome of Skin Questionnaire
• To distribute and record outcome of Night Shift Questionnaire
• To provide Facilities / Legal / HRBP’s with Accident Reports
• Distribute post on a daily basis
• Success Factors Administration

Qualifications:
Essential
• Smart appearance in line with working within a corporate environment
• Educated to GCSE standard or equivalent.

Practical experience and evidence is required in the following areas:
• Strong administration and organisational skills
• Strong experience of administering a payroll in excess of 500 people
• Knowledge of all aspects of Payroll procedures including statutory payments and deductions and voluntary deductions / court orders
• Current Tax / NI / HMRC legislation
• Tax Year End reconciliations
• Understanding of obligations to other departments both internal and external (e.g. management reporting)
• Strong experience of computerised payroll systems
• Excellent written communications skills
• Ability to prioritise and manage multiple tasks at a time
• Demonstrate problem solving skills
• Confident dealing with complex numerical information
• Report writing skills
• Self motivated
• Strongly organised
• Flexible and adaptable
• Patient
• Diplomatic
• Quality focused
• Strong interpersonal / communication skills at all levels
• Strong team player
• Microsoft Office skills, strong excel skills

Technical Assistant
Tunbridge Wells
Neg.
Permanent

An exciting, junior level opportunity for someone who would like to grow their skill set and experience in modern technology. You will provide help desk support to the internal teams and clients, ensuring technology tools are running smoothly and...

An exciting, junior level opportunity for someone who would like to grow their skill set and experience in modern technology. You will provide help desk support to the internal teams and clients, ensuring technology tools are running smoothly and effectively. Technology training provided.

Key Accountabilities:

• Support and troubleshoot user functionality queries and problems across a variety of platforms
• Manage regular data cleansing
• Log problems and find long-term solutions with the data flow between systems
• Build and maintain scripts in our systems
• Import data and create profiles
• User login management, both adding new users and removing leavers (internal and external)

The right person will have the following skills and experience:

• Excellent Excel and data handling skills
• Good MS Office skills (Word, Outlook)
• Windows PC skills
• Ability to troubleshoot
• Excellent communication skills, both written and verbal
• Ability to be flexible
• Customer service oriented
• Goal driven

Experience using project management software, database administration, crystal reporting and GDS would be benefitial along with Windows desktop and server skills.

Would suit someone with Computer Science / IT GCSE or an interest in technology and coding.

A competitive salary with great benefits and prospects for the right person.

Customer Service Administrator
Bromley
19K-23K PA + Bonus
Permanent

We are looking for a permanent customer service administrator for a well established company in the Bromley area.

The role is varied and challenging and includes customer service support and administration.

Main Duties:

Answering...

We are looking for a permanent customer service administrator for a well established company in the Bromley area.

The role is varied and challenging and includes customer service support and administration.

Main Duties:

Answering the phone and dealing with queries from customers
Providing advice and assistance to callers
Updating customer records
Responding to customer emails and correspondence
Processing customer payments
Sending out letters and correspondence
Updating spreadsheets

Requirements:

Experience of dealing with customers
Previous office experience an advantage
Happy to deal with customers over the phone
A good level of numeracy and literacy is required
Accurate data entry skills and able to use MS Word and MS Excel
Excellent communication skills both written and spoken
Great attention to detail
Good problem solving skills

Hours of work:

35 hours p.w Monday to Friday between the hours of 0830 to to 1715 on a rota (hour for lunch daily)

CALLING ALL CUSTOMER SERVICE PROFESSIONALS!
CROYDON
Up to 22K PA + Bonuses + Benefits
Permanent

We are looking for a number of Customer Service Advisers to work for a professional organisation in Croydon.

The roles are working 35 hours per week which will include weekends and evenings on a rota basis.

We are interested in...

We are looking for a number of Customer Service Advisers to work for a professional organisation in Croydon.

The roles are working 35 hours per week which will include weekends and evenings on a rota basis.

We are interested in hearing from candidates who have excellent communication skills and are customer focused.

Candidates looking to get into a customer service / call centre environment are welcome to send in their CV's also for consideration.

Executive Assistant
Tunbridge Wells
Neg.
Permanent

Exciting opportunity to join a fast paced team as an Executive Assistant, the role is working for a leading and professional firm offering outstanding benefits

Role involves:
- Supporting Directors
- Project...

Exciting opportunity to join a fast paced team as an Executive Assistant, the role is working for a leading and professional firm offering outstanding benefits

Role involves:
- Supporting Directors
- Project Management
- PowerPoint Presentations creation and editing
- Drafting letters, creating Excel document and proof reading
- Google doc set up and management
- Set up for conference call and meetings
- Office management
- Diary Management
- Action and manage tasks
- Personal support


The ideal candidate will have the following:
- Relevant PA or commercial experience and ability to work in a fast paced environment
- Well presented with a professional and proactive approach
- Excellent communication and organisation skills
- Being available to do international travel, either once or twice a year
- Strong skills across Microsoft Teams, PowerPoint, Word, Excel, and google docs
- Keen eye for detail
- Driver with a car is essential



The company offer excellent benefits, including personal and professional development and they pride themselves on having an excellent work place with happy staff.

Please apply ASAP

Paralegal / HR Adviser
Uckfield
20K - 26K PA Competitive salary & excellent benefits
Permanent

Our client has an exciting opportunity for an experienced Employment Paralegal / HR Adviser to join their growing Employment team.

This client facing role is to provide comprehensive advice on day-to-day HR matters and a generalist support to...

Our client has an exciting opportunity for an experienced Employment Paralegal / HR Adviser to join their growing Employment team.

This client facing role is to provide comprehensive advice on day-to-day HR matters and a generalist support to HR functions, including back up for HR managers where required therefore an understanding of HR and Employment Law is essential. You must be able to draft employment related documents such as handbooks, contracts and letters and advice on disciplinary issues.

The right candidate will have experience as an Employment Paralegal or an HR Advisor with up to date knowledge of key employment legislation and HR best practise. You must have excellent communication skill and be able to build strong working relationships to deliver the highest level of service to clients at all times.

The company offer a competitive salary and excellent benefits.

Executive: Research & Insight
Croydon
27K PA + 2.5K Bonus
Permanent

Main Purpose of the Role
To collect and analyse data from both the market and consumers, to enable the business to develop best in class products and services.

Hours
Monday to Friday: 09:00 to 17:00...

Main Purpose of the Role
To collect and analyse data from both the market and consumers, to enable the business to develop best in class products and services.

Hours
Monday to Friday: 09:00 to 17:00 (35 hours per week). However, due to the nature of this role hours may vary in line with business needs.

Responsibilities
Market & Competitor Analysis
Consumer Market Research
Marketing Community Liaison
General
Regulatory
Qualifications:
Essential
Well-presented and professional an in-line with working within a corporate environment

Education / Training / Qualifications

Essential:
Educated to A level standard or equivalent
Minimum of grade C GCSE Maths or equivalent
Excellent fluency in written and spoken English
Computer literate with experience of using Microsoft products in an office environment
Experience in marketing

Desirable:
Experience working within financial services sector
Ideally a member of Market Research Society

Specialist skills & knowledge:

Confidence in managing relationships with senior stakeholders
proactive
Ability to adapt and learn
Demonstrable experience in working with external agencies and managing the relationships held
Demonstrable experience in managing both qual and quant projects
Demonstable experience in research and data collection and analysis and reporting the findings back to the business
Take ownership and responsibility of work delivery
Strong communication skills
Successfully working independently and collaboratively within a fast paced environment, able to adapt and pivot within a rapidly changing digital landscape
A good working knowledge of Word, Excel, PowerPoint and other office tools

Desirable:
Project management experience / skills
Knowledge of Agile methodology
Experience in working with different channels such as B2B and B2C, preferably within the finance & insurance industry
Knowledge and experience of marketing communication ^ market research principles and best practices
Aptitude

PR Executive
Croydon
27K PA + 2.5K Bonus
Permanent

Main Purpose of the Role
Working with our external PR agency to build a strong awareness & perception of the company's brand with consumers, clients and prospects. Promoting, managing and maintaining the public’s view of the...

Main Purpose of the Role
Working with our external PR agency to build a strong awareness & perception of the company's brand with consumers, clients and prospects. Promoting, managing and maintaining the public’s view of the products and services that the company provides both directly to consumers and with B partners.

Responsibilities:
PR Ownership
Community management
Events
Tracking & Managing PR
General
Regulatory

Essential:
Educated to degree level preferably in English, Communications, Public Relations or Journalism
Excellent fluency and communication skills in written and spoken English
Ability to communicate clearly and efficiently across all channels of communication
Experience in an office environment, dealing with external clients and internal stakeholders
Computer literate with experience of using Microsoft products in an office environment
Experience in marketing

Essential: Specialst skills & knowledge
Experience of working in a PR role, either agency or client side
Experience in working with external agencies and managing the relationships held
Proof reading experience
Confidence in managing relationships with senior stakeholders
Experience in speaking publicly such as press conferences and exhibitions

Desirable:
Experience working within a Financial Services sector

Hours:
Monday to Friday 0900-1700 (35 hours per week)

Graduate Sales Engineer
Westerham
18K-20K PA
Permanent

THIS IS A SALES / BUSINESS DEVELOPMENT ROLE FOR A SUCCESSFUL AND LONG ESTABLISHED ENGINEERING COMPANY BASED IN KENT. WE ARE LOOKING FOR GRADUATES WITH EXCELLENT COMMUNICATION AND PRESENTATION SKILLS.

Overview
This is an...

THIS IS A SALES / BUSINESS DEVELOPMENT ROLE FOR A SUCCESSFUL AND LONG ESTABLISHED ENGINEERING COMPANY BASED IN KENT. WE ARE LOOKING FOR GRADUATES WITH EXCELLENT COMMUNICATION AND PRESENTATION SKILLS.

Overview
This is an excellent opportunity for a graduate with an engineering background to join a well-established, award winning company.
Role and Responsibility
• New business development, meeting required levels of activity and targets
• Building long term relationships, ensuring best practice and solutions are delivered to the customer
• Deliver technical presentations and providing in-depth training to our customers
• Work with other functions within the business to ensure consistent delivery
The Ideal Candidate
• Ideally, the candidate will have an electrical, mechanical and or process engineering background. ONC, HNC degree level education or other vocational background or a keen interest in this area
• Excellent communication skills and assertiveness to help influence decisions
• You must have the ability to work on your own initiative but also as part of a small team working in a multi skilled environment
• A strong work ethic and a “can do” attitude is essential
• Positive and enthusiastic
• Professional appearance and behaviour
• Proficient IT skills

This is a permanent appointment with excellent future prospects. Benefits include private pension and private medical.

CANDIDATES MUST HAVE A FULL DRIVING LICENCE AS YOU WILL BE REQUIRED TO TRAVEL TO CLIENT SITES. CANDIDATES MUST BE PREPARED TO WORK AWAY!

*IMPORTANT* - PLEASE ONLY APPLY IF YOU LIVE IN THE NEARBY AREA. THERE IS NOT A TRAIN STATION AND THE BUSES ARE IRREGULAR.

Account Managers - Energy / Utilities
Bromley
20K-25K PA
Permanent

WE ARE ONLY ABLE TO CONSIDER CANDIDATES WITH AN ENERGY / UTILITIES BACKGROUND

THIS ROLE IS BASED IN THE BROMLEY AREA.

Account Managers - Energy / Utilities + Bonuses!

This is a full-time, permanent position with a leading,...

WE ARE ONLY ABLE TO CONSIDER CANDIDATES WITH AN ENERGY / UTILITIES BACKGROUND

THIS ROLE IS BASED IN THE BROMLEY AREA.

Account Managers - Energy / Utilities + Bonuses!

This is a full-time, permanent position with a leading, award winning company in their particular field.

• The role will involve managing your own accounts ensuring the highest level of customer service whilst maximising potential business opportunities.
• Build, develop and maintain strong relationships with clients and suppliers
• Investigation into client issues in line with agreed SLA’s
• To fully understand and realise the client’s individual needs
• Support the Business Manager with contract renewals
• Keeping up to date with any changes within the industry and legislation
• Creating client reports, either ad hoc or agreed client deliverables
• To understand how your clients fees are structured and provide monthly reporting to the Accounts department
• Carry out all systems administration ensuring a high level of accuracy
• To carry out and attend client service and ad/hoc meetings as required

Job requirements:

• Previous Account Management experience from within the energy / utilities industry
• Excellent communication skills over the phone, via correspondence and face to face
• Able to manage client expectations and provide solutions
• A high level of computer literacy with strong Word and Excel skills
• Able to identify potential business opportunities
• A high level of numeracy and literacy
• Willing to travel with occasional overnight stays within the UK

Hours of work:

Monday to Friday between the hours of 0900 to 1700

Billing Services Manager
Bromley
20K - 25K PA
Permanent

Experience within the utilities / water industry would be an advantage

This is a great opportunity to join a well-established organisation in central Bromley and becoming part of an ever growing team!

...

Experience within the utilities / water industry would be an advantage

This is a great opportunity to join a well-established organisation in central Bromley and becoming part of an ever growing team!


• To deal with your own supplier queries by phone and email
• Maintaining systems with accurate data – account details and contract rates
• To monitor and analyse customer data
• Making sure all documents and procedures are kept up to date and making any amendments accordingly
• Management of customer / supplier billing queries
• Creating payment spreadsheets as per customer specifications, whilst dealing with general billing enquiries
• Ensuring that the customer invoice cycle understood and kept updated and validated
• Manage workload using Outlook tasks and ensure emails are processed within dedicated timescales

Experience

• Experience of working with data manipulation and validation
• Advanced IT skills including MS Word and Ms Excel
• A proactive customer service approach and problem solving skills
• Excellent communication skills both written and spoken with a high level of numeracy and literacy
• Strong attention to detail

Hours

Full-time hours - Monday to Thursday 0845-1700 and Fridays 0845-1600!

Customer Service Advisers
Tonbridge
17-19K PA
Permanent

This is a fantastic opportunity to join a growing, corporate organisation in Tonbridge and become part of a busy team!

The role will involve answering the phone and dealing with queries from customers. You will be required to log calls and...

This is a fantastic opportunity to join a growing, corporate organisation in Tonbridge and become part of a busy team!

The role will involve answering the phone and dealing with queries from customers. You will be required to log calls and conversations accurately whilst providing a high level of customer service. Other duties will include managing databases, sending and receiving emails and correspodence.

Suitable candidates must have office based or call centre experience and enjoying speaking to customers. Excellent data input skills with a high level of accuracy along with great communication and team working skills.

37.5 hours per week - Monday to Friday 0800-1630 or 0930-1800. There will be the requirement to work some Saturday mornings 0900-1300 on a rota basis.

Project Accountant
Croydon
37500-40000K PA + 1K Bonus Pro-rata
Contract

9am to 5pm - Monday to Friday

Working across three Business Units.


Working as part of a busy Accounting team to assist with the business transformation to a new global system (ABS). This varied role will be responsible for...

9am to 5pm - Monday to Friday

Working across three Business Units.


Working as part of a busy Accounting team to assist with the business transformation to a new global system (ABS). This varied role will be responsible for reviewing current and new processes end-to-end as well as carrying out User Acceptance Testing for Accounting within the new platform to enable sign-off and go-live. You will also be requested to identify any process improvements working within the new platform and potentially to have input into the new process documents.

To start, this will require working closely with the Accounting team to support existing roles and perform reconciliations and other routine workloads. As a Qualified Accountant you will have strong experience of Financial Accounting and will be reporting to the Head of Accounting and working in close collaboration with other finance teams and the organisational management project team. You will attend meetings, communicate and action tasks raised from these and work across the business in order to deliver a successful transition to the new platform.

Your personal attributes should include confident communication, balance for dealing with changing priorities and deadlines and working actively as part of a dynamic team to achieve a common goal within Accounting for change.

Customer Complaints Handler
Croydon
23,827K PA + Bonus
Permanent

Respond to customer complaints in an efficient and professional way. By means of investigation and review, ensure that the outcome of any issues is fair and reflects our service expectations whilst balancing operational and commercial reality against...

Respond to customer complaints in an efficient and professional way. By means of investigation and review, ensure that the outcome of any issues is fair and reflects our service expectations whilst balancing operational and commercial reality against the expectations of the customer.

Hours
Thirty-five hours per week, Monday to Friday 08.00 – 18.00. These hours may vary in line with business needs

Log all written and verbal quality issues on to the Respond system and to provide written acknowledgements or immediate responses where applicable
Ensure that relevant information is requested at the point of logging, and that this is monitored, to enable a complete investigation once the issue is allocated.
Manage the investigation and resolution of issues that can be resolved within 5 days, in a timely, impartial and diplomatic way by telephone and in writing.
Effectively analyse information to ensure accurate decisions are reached.
Manage the timely resolution and effective management of issues by use of Respond Tasks and the Respond Diary System.
Handle calls directed to the generic Customer Support telephone number or via the internal hunt group.
Accurately assess the severity of issues and decide on the most appropriate level of goodwill where relevant
Laise with external clients, suppliers and end users, as required.
Escalate issues, where appropriate, to the Customer Support Team Manager with recommendations of action to be taken
Liaise with Regional, Operational and Technical Managers, as required.
Utilise available information and business guidelines to assist in an accurate and appropriate decision making process.
Communicate effectively with colleagues, sharing information and knowledge, to facilitate best practice and effective working relationships
Respond to all complaints efficiently and professionally in accordance with SLAs, and FSA regulation where applicable, ensuring our customers are treated fairly at all times

Evidence of essential experience within the following areas:

Good standard of general education; English and Maths A-C GCSE or equivalent
A proven track record of delivering high standards of customer care in a similar role
Experience of dealing with high level customer complaints
Excellent letter writing skills, telephone manner and attention to detail
Organised with strong administration skills with the ability
Ability to work under pressure and meet strict timescales
PC literate and well versed in using MS Office packages, such as Word
Ability to problem solve autonomously or as part of a team
Self-motivated and flexible, with the ability to adapt to changing requirements

Sales Support Consutlant
Tunbridge Wells
35-30K PA + Commission
Permanent

This company are looking for an experienced individual to join their expanding Sales team in the Tunbridge Wells area

The ideal candidate will be a confident self-starter who will be able to hit the floor running

Responsibilities for...

This company are looking for an experienced individual to join their expanding Sales team in the Tunbridge Wells area

The ideal candidate will be a confident self-starter who will be able to hit the floor running

Responsibilities for the role include:

Identifying, developing and winning new prospect opportunities through outbound sales activities

Identifying client business solutions and selling the appropriate solution to address client needs

Drive sales and maintain relationships over the phone and through attending meetings

Develop an individual sales plan together with senior management

Following up with inbound leads to qualify & arrange a meeting if appropriate
Traveling in the UK and abroad as necessary

Account managing and developing industry clients from the UK and internationally for our growing portfolio

Achieving and over-achieving on sales performance according to realistic sales objectives
Updating marketing collateral to suit and appeal to client requirements

Creating pitch decks / support material

Attending industry events

Requirements:

As the ideal candidate you will ideally have a demonstrable background in the software/ SaaS, data space, but more important is the right approach and fundamental skill set.

You must have excellent telephone communication skills with the ability to close over the phone, excellent relationship building skills, and an ongoing ability to learn new technology products and services.

A proven track record in selling to senior level business executives.

The ability to develop new business using various tools including social media.

Fluent English with a persuasive, personable, and confident manner both on the phone, face-to-face and in written communications.

Customer Service Team Manager
Croydon
27K PA + £2,600 Annual Bonus
Permanent

Objective of the Role

To lead, motivate and develop a team of Co-ordinators to enable the delivery of a customer centric service which delivers outstanding assistance experiences to customers each and every day.

To...

Objective of the Role

To lead, motivate and develop a team of Co-ordinators to enable the delivery of a customer centric service which delivers outstanding assistance experiences to customers each and every day.

To create a high performance culture in which employees want to engage with each other and collaborate to achieve the company Vision and Mission.

Hours

This position is based on a 35 hour week on shift basis. However, our business can be unpredictable and there will be times when we need you to work longer. Team Managers may also work on an On Call rota if needed.

Main Responsibilities

Team management and motivation
One to one's and peformance reviews
Staff development
Team meetings
Communication
Call monitoring
Cost effectiveness
Complaint management
Compliance
HR support (Annual leave/ holiday planning / absence management / disciplinary & grievance)

Experience required

Essential

You need to have GCSE’s or their equivalent. Maths and English are required as standard.
You will need to have had some Team Management training in areas such as resource planning, conducting performance reviews etc. as well as having been trained in coaching and/or auditing, objective setting.

Desirable

A’ level or equivalent education.
It would be beneficial if you have already received training in conducting disciplinary meetings and/or absence counselling as well as creating personal development plans.

Chef
Wadhurst
£19,000
Temp to Perm

Our client, based just outside Wadhurst, is looking for a Chef to join their team. The successful Chef will be reporting to the Housekeeping Services Manager, and you will be working in a small and friendly team.

Your main duties will be:...

Our client, based just outside Wadhurst, is looking for a Chef to join their team. The successful Chef will be reporting to the Housekeeping Services Manager, and you will be working in a small and friendly team.

Your main duties will be:

To assist the Head Chef in all duties

Researching and creating new menus, ensuring meals are of a high standard and compliment healthy eating guidelines

Undertake the planning, preparation and cooking of meals, taking into account any special dietary requirements

Take full responsibility for the catering operation in the absence of the Head Chef

Ensure the cost-effective and efficient control of stock, including placing orders for food products and the checking/reconciliation of deliveries. Ensure that waste is minimised.

Supervise assigned catering staff

The ideal Chef will have:

Previous experience in working in a professional kitchen environment

NVQ level 2 or equivalent, or Qualified by Experience in Catering, together with a basic qualification in Food Hygiene

There are no split shifts and the existing shifts are 6.30am - 2.30pm and 9am - 6pm.

Your own transport is required, due to locality, and there is parking on site

Experienced Claims Handler
Tonbridge
Upto £22,000
Permanent

Our Tonbridge based client is looking for experienced Claims Handlers to join their busy and growing team. This role is suited to someone who has experience in a customer facing role and looking to progress their career.

Requirements:

-...

Our Tonbridge based client is looking for experienced Claims Handlers to join their busy and growing team. This role is suited to someone who has experience in a customer facing role and looking to progress their career.

Requirements:

- Dealing with incoming calls about complaints and taking it to the resolution
- Excellent complaint handling service
- Building a rapport with customers on the phone
- Deal with all calls/complaints in a professional manor
- Input details onto the company database

You must show the following:

- Passionate about delivering a first class service
- Empathy and understanding
- Confident telephone manor
- PC literate
- Excellent communication and reasoning skills

Please apply now

Call Handler
Tonbridge
upto £18,000
Permanent

Call Handler - Tonbridge

Our Tonbridge based client is looking to recruit a number of candidates in their call centre, the right candidate needs to be polite, confident and positive and looking to start a career in a Customer Service capacity....

Call Handler - Tonbridge

Our Tonbridge based client is looking to recruit a number of candidates in their call centre, the right candidate needs to be polite, confident and positive and looking to start a career in a Customer Service capacity. You will get the opportunity to join a busy and growing team and full training will be given at the start of employment and ongoing progression.

Requirements:

- Dealing with incoming calls and passing them to the correct department
- Excellent complaint handling
- Building a rapport with customers on the phone
- Deal with all calls in a professional manor
- Input details onto the company database

You must show the following:

- Passionate about delivering a first class service
- Empathy and understanding
- Confident telephone manor
- PC literate
- Excellent communication and positive personality

Please apply now

Customer Service Assistant - Catering
Tunbridge Wells
upto £16,000
Permanent

Do you have excellent service skill and looking to work for a leader in the catering industry? Our client has a wealth of experience in fast food and have built on its success over the years.

They have an excellent management team and well...

Do you have excellent service skill and looking to work for a leader in the catering industry? Our client has a wealth of experience in fast food and have built on its success over the years.

They have an excellent management team and well trained staff, you will also get fully trained and get to work alongside the outstanding management team

The ideal candidate will have:

- Polite and well presented

- Confident in working with the public

- Excellent spoken English

- Pro active and positive personality

- Ability to work well under pressure

You will be asked to:

- Serving customers

- Process and collect the orders

- Cooking and preparing food

- Take orders to Customers

- Dealing with money

- Input details onto the till

- Cleaning

The candidate will benefit from:

- Salary up to £10 an hour depending on experience

- Uniform supplied

- Paid holiday

- Opportunity for future career progression in the company

- Free staff meal

- Full training

Please apply now

Customer Service Advisor
Croydon
£21,787 PA + £600 Shift Allowance + £1,000 Annual Bonus
Permanent

+ Shift Allowance up to £600 PA + Overtime Rates + 1K Annual Bonus

This is a great opportunity to join a leading worldwide organisation as part of a prestigious customer service team.

Duties will include:...

+ Shift Allowance up to £600 PA + Overtime Rates + 1K Annual Bonus

This is a great opportunity to join a leading worldwide organisation as part of a prestigious customer service team.

Duties will include:
• Handling incoming and outgoing telephone calls in a prompt and courteous manner in line with company expectations
• Provide a proactive response to calls for assistance and providing advice and solutions
• To ensure that customers receive the most appropriate service in a timely and cost effective manner
• To ensure that the customer is kept fully appraised of the progress
• To ensure that accurate costing are giving for all cases using available systems
• To liaise with internal and external business contacts
• Work in line with client SLA’s and company standards

Skills / requirements:

• Experience of liaising with customers over the phone in a professional services environment
• Candidates will have excellent verbal and written communication skills
• Have a good level of numeracy and literacy with good keyboard skills
• Educated to GCSE standard
• Be well presented
• Able to commit to shift working

Hours:

Working 35 hours per week 5 days out of 7 (on a rota basis which includes weekends as part of the rota).

Earliest start time 0630
Latest finish time 2300

There will be a requirement to start working overnight shifts after the 6 month probationary period.

This will average 4 overnight shifts in a row approximately every 7/8 weeks. An additional payment of £55.00 per night shift.

Other benefits include: Paid annual leave, lifestyle benefits and enhanced overtime rates.