07563 559 137

info@flossagency.co.uk

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Customer Support Manager - Hybrid working
Croydon, Surrey
30K PA pro-rata + Shift Allowance up to £3.5K + Bonus up to 2.6K
Permanent

Plus shift allowance up to £3,500 + Bonus up to £2,600 (Pro-rata)This position will be a 6 month full-time contract.

To lead, motivate and develop a team of Customer Service Advisers to enable the delivery of a customer centric service which...

Plus shift allowance up to £3,500 + Bonus up to £2,600 (Pro-rata)This position will be a 6 month full-time contract.

To lead, motivate and develop a team of Customer Service Advisers to enable the delivery of a customer centric service which delivers outstanding assistance experiences to customers each and every day.

To create a high performance culture in which employees want to engage with each other and collaborate to achieve the organisations Vision and Mission.

Hours

This position is based on a 35 hour week on shift basis. However, the business can be unpredictable and there will be times when we need you to work longer. Team Managers may also work on an 'On Call' rota if needed. Shift hours are between 0700 and 2200 which will include some weekend working.

Duties

Customer Focus / Team Management / Performance Management / Coaching / One to One's / Complaint Management / Quality & Regulatory Adherence / Absence & Annual Leave / Rota Planning.

Experience

Previous / current experience within a team manager role is essential. Performance management and coaching experience important. Experience gained within an FCA regulated environment would be an advantage.

There will be the opportunity for hybrid working.

Claims Handlers - Permanently Remote!
Remote
£22,515 + £1,500 Bonus which is paid quarterly
Permanent

Plus £1500 Annual Bonus (paid quarlterly)

Do you have experience working within a claims department and would you like to work from home.

Your main duties will be:

  • To provide a professional and...

Plus £1500 Annual Bonus (paid quarlterly)

Do you have experience working within a claims department and would you like to work from home.

Your main duties will be:

  • To provide a professional and proactive response in assessing claims in line with policy and procedure
  • Handling all incoming and outgoing calls
  • Handle First Notification of Loss (FNOL) calls, entering relevant claims details
  • To monitor and manage claims ensuring all services are provided in a agreed timescales
  • Assessing new claims in accordance with policy terms and conditions
  • Identify and initiate any potential recoveries from 3rd parties
  • Handle any complaints in line with FCA guidelines

Skills / Experience:

  • Previous claims handling experience is essential
  • Excellent customer service and problem-solving skills
  • Strong attention to detail
  • Good communication skills both verbally and written

Hours of Work:

35 hours per week – Monday to Friday (No weekends or evenings)

Shifts are between 0800 and 1800 on a rota basis 8-4 9-5 10-6

All equipment provided (PC / Screen / Keyboard & Mouse / Smartphone / Headset)

Part Time Receptionist
Bromley, Kent
Up to 25K PA pro-rata
Permanent

Summary of Role

The purpose of this role is to meet and greet all visitors to the site and deal with any queries that come through to Reception, in person, by phone or email, in a professional manner. The Receptionists will also deal with a range...

Summary of Role

The purpose of this role is to meet and greet all visitors to the site and deal with any queries that come through to Reception, in person, by phone or email, in a professional manner. The Receptionists will also deal with a range of administrative duties as detailed below.

Key Responsibilities & Duties

  • Greet incoming visitors, determining the nature and purpose of their visit
  • Notify the appropriate person that a visitor has arrived to see them
  • Maintain security for the building by ensuring all visitors sign in when they arrive and are provided with a visitors pass and also ensure that all visitors sign out when they leave the building and return their visitors pass
  • Answering phone calls and responding appropriately to the caller’s needs
  • Maintain meeting room calendars for Boardroom, booking rooms upon receipt of email requests and confirming the bookings accordingly
  • Oversee dispatches and deliveries of items to and from the building
  • Assist in the co-ordination and set up of meetings in our Boardrooms
  • Arrange catering for specific meetings
  • Ensure the Reception area remains a tidy and safe environment
  • Assist with post room duties when required
  • Book couriers and taxis when required
  • Make hotel reservations when required
  • Create purchase orders when required
  • Manage archive box requests
  • Provide general administration support
  • Maintain and order stationary and other supplies as and when required
  • The role holder will also be required to carry out any other duties that may reasonably be required in line with the main duties detailed above.

Knowledge, Skills and Experience

  • Previous experience in Reception and Administration
  • Excellent written and verbal communication skills
  • Strong interpersonal skills
  • Good computer skills and experience in using Microsoft Office
  • Professional, welcoming, well presented, and courteous

Additional information

Hours of work:

Afternoon shift 12.45pm to 5.00pm (Mon-Fri)

PLUS GREAT BENEFITS INCLUDING COMPANY BONUS

Full-Time Administrator (hybrid)
Croydon (Hybrid)
£21,421 + £1,500 Annual bonus (paid quarlterly)
Permanent

This is a great opportunity to work for a successful corporation in a busy Administrative role.

This role will be a hybrid position so you will have the opportunity to work as part of a team.

Main Duties:

  • Providing telephone...

This is a great opportunity to work for a successful corporation in a busy Administrative role.

This role will be a hybrid position so you will have the opportunity to work as part of a team.

Main Duties:

  • Providing telephone assistance to customers and business partners
  • Processing applications and correspondence
  • Dealing with queries and concerns in a professional manner
  • Updating computer files with customer and client data
  • Working towards job deadlines in-line with company policy

Requirements:

  • Previous office based admin & call handling experience is essential
  • Excellent verbal and written communication skills
  • Strong attention to detail
  • A good level of numeracy & literacy with confident IT skills
  • Able to use own initiative in line with set targets and deadlines

Hours of work:

Monday to Friday - 0900 to 1700 and 0930 to 1730

Excellent benefits to include: company bonus scheme / 22 days leave rising to 25 days with length of service / health insurance / company contributory pension scheme / life insurance / free motor breakdown assistance and remote working!


Customer Support Coordinators X5 - HYBRID ROLE
Croydon, Surrey
21,421K PA + 1.5K Annual Bonus (paid quarterly)
Permanent

Plus Annual bonus of 1,500K (paid quartlery) & Excellent Benefits

There will also be the opportunity for hybrid working.

We’re looking for enthusiastic and confident individuals with an excellent telephone manner to join a friendly and...

Plus Annual bonus of 1,500K (paid quartlery) & Excellent Benefits

There will also be the opportunity for hybrid working.

We’re looking for enthusiastic and confident individuals with an excellent telephone manner to join a friendly and hardworking team. You will proactively support customers who call in for assistance regarding their policy, providing accurate information in response to their enquiry. You will also respond to enquiries relating to existing claims, and update systems with all conversations and documents received. You will handle customer escalations positively, ensuring that any unresolved issues are highlighted to your manager.

You will also contribute to regular team meetings and be supported through your initial training and beyond with the organisations buddy system. You will receive excellent training for this role as they are dedicated to 'Achieving Excellence Through Learning.’ You are always encouraged to bring your ideas and highlight any areas for improvement in processes.

Hours are 35 per week - Monday to Friday on a shift pattern e.g. 0800-1600 / 0900-1700 / 1000-1800.

The company will provide you with competitive annual leave and contribute up to 6.5% towards a company pension scheme. You will have access to a range of discounts on products, as well as vouchers and discounts for high street and online retailers. You will also benefit from our company bonus scheme, Private Medical Cover, competitive annual leave, annual Flu vaccination, annual Eye Care vouchers, discounted Insurance, Roadside Assistance free after 6 months’ probation, Corporate Social Responsibility and an Interest free season ticket loan after probation.

Customer Service & Sales Coordinators
Croydon, Surrey
22,515K PA + Annual Bonus of 1,500K (paid quarterly)
Permanent

Plus 1,500K Bonus (paid quarterly)

This is a permanent fulltime positon working for a prestigious, global organisation.

There will be an opportunity for hybrid working.

  • To handle all incoming and outgoing telephone calls in a...

Plus 1,500K Bonus (paid quarterly)

This is a permanent fulltime positon working for a prestigious, global organisation.

There will be an opportunity for hybrid working.

  • To handle all incoming and outgoing telephone calls in a helpful, friendly, polite and professional way.
  • Handle customer objections in a positive manner and actively attempt to overcome these objections in line with sales guidance materials. Actively attempt to build rapport with all callers.
  • Actively look for opportunities to upgrade levels of cover through effective listening and identification of customer needs.
  • Carry out outbound sales activity ensuring all regulatory and customer service standards and requirements are adhered to where appropriate.
  • To capture all requested data and provide information to the caller
  • Respond to incoming correspondence in accordance with agreed procedures.
  • Carry out administrative tasks as required within the department.
  • To ensure that the relevant Supervisor/Manager is informed of any service failure or potential problem

Based on 35 hours per week.

Shifts covering 8am to 6pm Monday to Friday (8-4, 9-5, 10-6) and the occasional Saturday from 9am to 1pm.

The company will provide you with competitive annual leave and contribute up to 6.5% towards a company pension scheme. You will have access to a range of discounts on products, as well as vouchers and discounts for high street and online retailers. You will also benefit from our company bonus scheme, Private Medical Cover, competitive annual leave, annual Flu vaccination, annual Eye Care vouchers, discounted Insurance, Roadside Assistance free after 6 months’ probation, Corporate Social Responsibility and an Interest free season ticket loan after probation.

Cover Supervisors / Classroom Assistants
Tunbridge Wells
£17,792.52 - £18,741.11 (Actual Salary)
Permanent

These are permanent, time time only roles (plus 5 inset days)

We are excited to be looking for three enthusiastic Cover Supervisor to join the team, starting as soon as possible.

The successful candidates will have...

These are permanent, time time only roles (plus 5 inset days)

We are excited to be looking for three enthusiastic Cover Supervisor to join the team, starting as soon as possible.

The successful candidates will have proven experience in front of a classroom and will join a professional, enthusiastic and well-respected team of four.

The role of the Cover Supervisor is to supervise whole classes during short-term absence of teachers. They must ensure a safe and engaging working environment for classes whose teacher is absent in order for all students to be able to access and complete the work set by the member of teaching staff.

The post holder will be required to respond to pupil’s general questions but will not be expected to undertake any planning, preparation, delivery or assessment of pupils’ progress and/or development. You will also be expected to manage the behaviour of the class, in accordance with the School’s behaviour policy. It will be essential to work with the students to ensure they are getting the most of out of the lesson and to facilitate their learning as much as possible.

When there are no lessons requiring cover, Cover Supervisors are expected to use their initiative to support teaching/learning throughout the school by undertaking tasks in various areas of the school, including but are not limited to: lessons/Enrichment Activities, Registration, Library, PHSE Activities, School day trips, and Examination Invigilation.

Permanent, term time only (plus five inset days)

Hours: 35 hours per week - 8:00 to 16:00 daily with two short breaks for lunch.



Customer Account Manager
Tunbridge Wells
£24,000-27,000 PA
Permanent

Overview

This is an exciting opportunity to work for a successful business handling customer account and billing enquiries on an international basis. It is a full-time permanent position working in a modern office in Tunbridge Wells.

The...

Overview

This is an exciting opportunity to work for a successful business handling customer account and billing enquiries on an international basis. It is a full-time permanent position working in a modern office in Tunbridge Wells.

The role will involve:

  • Dealing with clients over the phone and by email
  • Handling client account queries
  • Dealing with billing issues and problem solving
  • Analysing data and reports
  • Creating management reports
  • Invoicing and account reconciliation
  • Some credit control & account monitoring
  • Updating client records

Experience:

  • Excellent communication skills
  • Customer focused with good problem-solving skills
  • A high level of numeracy and literacy
  • Ability to work in a fast-paced environment
  • Great attention to detail
  • Confident IT skills

Hours of work

Monday to Friday 0900 to 1700

Customer Accounts Assistant
Tunbridge Wells
24K to 27K PA
Permanent

Overview

This is an exciting opportunity to work for a successful business handling customer account and billing enquiries on an international basis. It is a full-time permanent position working in a modern office in Tunbridge Wells.

...

Overview

This is an exciting opportunity to work for a successful business handling customer account and billing enquiries on an international basis. It is a full-time permanent position working in a modern office in Tunbridge Wells.

The role will involve:

  • Dealing with clients over the phone and by email
  • Handling client account queries
  • Dealing with billing issues and problem solving
  • Analysing data and reports
  • Creating management reports
  • Invoicing and account reconciliation
  • Some credit control & account monitoring
  • Updating client records

Experience:

  • Excellent communication skills
  • Customer focused with good problem-solving skills
  • A high level of numeracy and literacy
  • Ability to work in a fast-paced environment
  • Great attention to detail
  • Confident IT skills

Hours of work

Monday to Friday 0900 to 1700

Customer Experience Co-ordinators (Remote)
Croydon
20,085K PA + 1.5K Annual Bonus (paid quarterly)
Permanent

Plus 1.5K Annual Bonus & fantastic benefits.

Are you looking for a brand-new work challenge, would you like to work from home?

Commencing in July 2022

We are looking to recruit a...

Plus 1.5K Annual Bonus & fantastic benefits.

Are you looking for a brand-new work challenge, would you like to work from home?

Commencing in July 2022

We are looking to recruit a number of customer service staff for a leading insurance provider on a full-time, permanent basis.

These positions will be remote working!

Your main duties will be:

  • Dealing with incoming calls from customers providing help and assistance
  • Providing advice and information regarding product and services
  • Upgrading and amending customer policies
  • Updating and amending customer details
  • Working in line with policy and procedures

Skills / Experience:

  • Previous call handling experience is essential
  • Great customer service skills with a professional phone manner
  • Excellent communication skill both verbally and written
  • Good keyboard skills with a high level of accuracy
  • Reliable and enthusiastic

Hours of Work:

35 hours per week – on a shift pattern 5 days per week

Shifts are between 0800 and 2000 Monday to Saturday e.g., 0800-1600 / 0900-1700 / 1000-1800 / 1100-1900 / 1200-2000.

There will be a requirement to work some Sundays 0900-1700.

All equipment provided (PC / Screen / Keyboard & Mouse / Smartphone / Headset)

If you have what we are looking for please send us you CV ASAP!

Production Operatives
Tunbridge Wells
20K-21K PA plus beneftis
Permanent

FULL TRAINING IS PROVIDED

We are looking for a number of Production Assistants to work for a successful, well established business in Tunbridge Wells. These are full-time permanent positions.

The role will involve the production of items in...

FULL TRAINING IS PROVIDED

We are looking for a number of Production Assistants to work for a successful, well established business in Tunbridge Wells. These are full-time permanent positions.

The role will involve the production of items in a print production department. Working as part of a team you will be downloading designs and print jobs and monitoring production. This will involve loading ink machines and carrying out quality control inspections. Other duties will include packing orders and arranging deliveries. You will also help with loading / unload deliveries (so there will be some light lifting).

Hours of work are on a full-time basis Monday to Friday.

There will be the requirement to work a shift pattern during the company's busiest period which is from April - September.

April - September: 0600-1400 / 0900-1700 / 1400-2200

October - March: 0845-1700

Interested applicants will need to be flexible on working hours.

Benefits: A great working environment with social activities / 26 days paid annual leave plus all bank holidays / company contributory pension scheme / private medical cover (after qualifying period) / free on site parking.

Technical Manager
Crowborough, East Sussex
Up to 35K PA
Permanent

We are looking for an experienced individual with a background in Electrical / Engineering who has previous experience and knowledge of installing and monitoring residential solar systems. The role will be an office-based position with some occasional...

We are looking for an experienced individual with a background in Electrical / Engineering who has previous experience and knowledge of installing and monitoring residential solar systems. The role will be an office-based position with some occasional site inspections / visits. You will be responsible for dealing with technical queries relating to the solar systems. This will involve liaison with external Engineers / Contractors regarding customer maintenance and repairs. You will be assessing and obtaining quotations and ascertaining what is the best course of action.

The role would also suit an experienced Electrician looking for a more office-based role.

Normal hours of work are Monday to Friday 0900 to 1730.

A Company car / allowance is provided so a full driving licence is essential.

Benefits also include: 25 days paid annual leave plus all statutory days and company pension scheme.

Customer Service Administrator
Crowborough, East Sussex
Up to 23K PA
Permanent

This is a permanent role working for a successful company who have over 100 million pounds worth of investments in the UK as well as in Europe. The company’s Head Office is based in Switzerland.

Working in a small friendly team you will be...

This is a permanent role working for a successful company who have over 100 million pounds worth of investments in the UK as well as in Europe. The company’s Head Office is based in Switzerland.

Working in a small friendly team you will be managing the day-to-day queries from customers. This will involve monitoring alerts, taking details of faults / maintenance issues and arranging repairs. You will be booking Engineers visits and providing the customer with updates and feedback.

Suitable applicants will need to have excellent communication and negotiation skills along with the ability to manage customer expectations. Good administrational and IT skills are essential with confident Word and Excel skills.

Hours of work: Monday to Friday 0900 to 1730.

Benefits include: 25 days annual leave plus all statutory public holidays.

Claims Handlers - Hybrid roles
Croydon
£22,515 PLUS £1,500 Annual Bonus (paid quarterly)
Permanent

We are looking to recruit a number of claims handlers for a leading insurance provider & banking group on a full-time permanent basis.

You will be part office based and part at home based.

Your main duties will...

We are looking to recruit a number of claims handlers for a leading insurance provider & banking group on a full-time permanent basis.

You will be part office based and part at home based.

Your main duties will be:

  • To provide a professional and proactive response in assessing claims in line with policy and procedure
  • Handling all incoming and outgoing calls
  • Handle First Notification of Loss (FNOL) calls, entering relevant claims details
  • To monitor and manage claims ensuring all services are provided in a agreed timescales
  • Assessing new claims in accordance with policy terms and conditions
  • Identify and initiate any potential recoveries from 3rd parties
  • Handle any complaints in line with FCA guidelines

Skills / Experience:

  • Previous claims handling experience is essential
  • Excellent customer service and problem-solving skills
  • Strong attention to detail
  • Good communication skills both verbally and written

Hours of Work:

35 hours per week – Monday to Friday

Shifts are between 0800 and 1800 on a rota basis 8-4 9-5 10-6

Excellent benefits.

Assembly Product Technicians
Biggin Hill, Westerham
20K-25K PA
Permanent

A successful and well established business in the Biggin Hill area are looking for additional Assembly Technicians in their production department.

Responsibilities:

  • Assemble and test...

A successful and well established business in the Biggin Hill area are looking for additional Assembly Technicians in their production department.

Responsibilities:

  • Assemble and test electronic and electro / mechanical products in accordance with Work Instructions and Test Procedures.
  • Record test and calibration data into QA database.
  • Able to understand assembly instructions and technical drawings.
  • Keep the workplace clean and tidy in accordance with company 5S standards.
  • Carry out work safely with minimising possible hazards and risks.
  • Wear provided PPE (Personal Protective Equipment) and company uniform as required.
  • Follow company guidelines, procedures, and policies.

Skills and Competencies:

  • Electro-mechanical assembly experience with some experience in a manufacturing environment.
  • Teamwork - working with the existing team of production technicians and engineers
  • Good work ethic and able to work to production deadlines.
  • Attention to detail essential for this position.
  • Good communication skills necessary with ability to follow work instructions.
  • Enthusiastic, with a can-do attitude

Salary offered subject to experience and qualification.

Monday to Friday 07:30 to 16:00 or 08:00 to 17:00pm

31 days holidays, benefits include contributory private pension scheme and private medical after qualifying period.

Full training will be provided.

OWN TRANSPORT IS NEEDED DUE TO LOCATION. THERE ARE LIMITED TRANSPORT LINKS TO THE AREA AND NO TRAIN STATION.

Customer Service Advisers
Bromley, Kent
21K-23K PA + bonus up to 1,600K PA
Permanent

+ Annual Company Bonus up to £1,600 plus every other Friday off!

These are full-time permanent positions working Monday to Friday 0830 to 1700.

We are looking for enthusiastic candidates with solid customer service skills to join a busy,...

+ Annual Company Bonus up to £1,600 plus every other Friday off!

These are full-time permanent positions working Monday to Friday 0830 to 1700.

We are looking for enthusiastic candidates with solid customer service skills to join a busy, well established organisation in Bromley.

The role will involve speaking to customers over the phone and helping them with their queries and concerns. Updating accounts, processing payments on the systems and providing general support in the department.

Interested candidates will have a good level of numeracy and literacy, excellent customer service skills and confident IT skills.

Excellent perks including; company bonus, alternate Fridays off (without coming out of your annual leave) up to 25 days holiday plus a fantastic company pension scheme.

(No weekends, evenings or bank holiday working).

Customer Service Advisers
Westerham, Sevenoaks
20K-22K basic plus bonus up to 30K
Permanent

OTE up to 30K PA

We are looking for individuals with exceptional customer service skills to work for a leading organisation in the Westerham, Kent.

Interested candidates will ideally have previous telephone based customer service experience...

OTE up to 30K PA

We are looking for individuals with exceptional customer service skills to work for a leading organisation in the Westerham, Kent.

Interested candidates will ideally have previous telephone based customer service experience or on-line chat experience. We will also consider candidates who have been working in the retail sector looking to get into an office environment.

These are permanent positions working Monday to Friday 0830 - 1700 (no evenings or weekends).

Excellent benefits which include company bonus up to £300 per month, 25 days paid annual leave plus all bank holidays off. There is also free on-site parking.

Apply now for immediate consideration!

Benefits:

Company bonus

Contributory Pension Scheme of 5% / employer 4%

2 x Life Assurance

25 days holiday

Employee Assistance Programme

Medical Cash plan

Free parking

Dress down Friday’s

Customer Service Administrators
Bromley, Kent
21K to 23K PA + Annual Bonus up to 1,600K
Permanent

+ Annual Company Bonus up to £1,600 plus every other Friday off!

These are full-time permanent positions working Monday to Friday 0830 to 1700.

We are looking for enthusiastic candidates with solid customer service and administration...

+ Annual Company Bonus up to £1,600 plus every other Friday off!

These are full-time permanent positions working Monday to Friday 0830 to 1700.

We are looking for enthusiastic candidates with solid customer service and administration skills to join a busy, well established organisation in Bromley.

The role will involve speaking to customers over the phone and helping them with their queries and concerns. Updating accounts, processing payments on the systems and providing general support in the department.

Interested candidates will have a good level of numeracy and literacy, excellent customer service skills and confident IT skills.

Excellent perks including; company bonus, alternate Fridays off (without coming out of your annual leave) up to 25 days holiday plus a fantastic company pension scheme.

(No weekends, evenings or bank holiday working).

CLOSING DATE: 20 JUNE 2022

Customer Service Advisers - Remote working!
Remote Working
23,481K + 1.5K Bonus + shift allowances OTE 26.5K
Permanent

COMMENCING JUNE 2022

Important: Please only apply if you can work full-time hours and do shift working.

Customer Service Advisers - Remote Working!

We are...

COMMENCING JUNE 2022

Important: Please only apply if you can work full-time hours and do shift working.

Customer Service Advisers - Remote Working!

We are only able to accept candidates living in the UK.

£23,481 PA + £1,500 annual bonus + shift allowances - OTE 26.5K

+ Great Benefits

We are looking to recruit several experienced customer service advisers who have previous experience in a call centre or office environment handling both incoming and outgoing calls.

The position will require you to provide a high level of customer care whilst relaying information to policy holders and business partners.

These are permanent, full time remote roles. Interested candidates will have to have sufficient space at home to work from. Candidates must also have a working land-line as calls will be diverted due to the possibility of a poor mobile reception. A good Wi-Fi signal internet speed essential!

Hours are based on a 35-hour working week on a rota basis which will include some early mornings starts - (0630) and late evening finishes up (2230). You will also be required to cover some weekends. There will be an overnight shift element after 6 months, approx. 3 overnight shifts in a row every 8 weeks, for which an additional £55 per night will be paid.

Triple time paid or double time and a day off in lieu for any bank holiday working!

All equipment is provided / pc / screen etc..

Full training will also be provided.

Customer Service Advisers
Bromley, Kent
Up to 23K PA + Annual Bonus
Permanent

+ Annual Company Bonus

These are full-time permanent positions working Monday to Friday 0830 to 1700.

We are looking for enthusiastic candidates with solid customer service and administration skills to join a busy, well established...

+ Annual Company Bonus

These are full-time permanent positions working Monday to Friday 0830 to 1700.

We are looking for enthusiastic candidates with solid customer service and administration skills to join a busy, well established organisation in Bromley.

The role will involve speaking to customers over the phone and helping them with their queries and concerns. Updating accounts, processing payments on the systems and providing general support in the department.

Interested candidates will have a good level of numeracy and literacy, excellent customer service skills and confident IT skills.

Excellent benefits and flexible start and finish times!

(No weekends, evenings or bank holiday working).

Customer Service Advisers - Urgently required!
Croydon, Surrey
24,511K PA + 1.5K Annual Performance Bonus - OTE 26.5K first year!
Permanent

This is a fantastic opportunity to join a prestigious organisation and become part of a professional customer service team!

On top of the salary there is an annual performance bonus, shift allowances and enhanced overtime rates.

The...

This is a fantastic opportunity to join a prestigious organisation and become part of a professional customer service team!

On top of the salary there is an annual performance bonus, shift allowances and enhanced overtime rates.

The role:

  • You will be responsible for managing incoming and outgoing calls to customers and contacts
  • Handling customer queries in supportive and empathetic manner
  • You will be organising and co-ordinating customer assistance
  • Working in line with job deadlines and following procedures
  • Updating customer records accurately

Skills / Experience:

  • Previous experience of providing customer service over the phone in a professional capacity
  • Be enthusiastic, reliable with a passion for delivering a high level of customer service
  • Excellent communication skills both verbal and written with a high level of numeracy and literacy
  • Competent IT and data entry skills with good attention to detail

Hours of work

This role is based on a shift pattern (Monday - Sunday) including Bank Holidays.

Working 35 hours per week with shifts that start as early as 0630 and shifts that finish at midnight.

For any shift that finished at 2300 / 0000 an additional £10-£15 will be paid.

Tripple time for bank holidays or double time and day off in lieu.

After 6 months there will be the requirement to work overnight shifts for which an additional payment of £55 per night will be paid.

Private healthcare after qualifying period / free motor breakdown assistance / life insurance / eye care vouchers / flu jabs / company contributory pension scheme / 22 days annual leave rising to 25 days with level of service / interest free season ticket loans / discounts off products & service

Please only apply if you are completely flexible on these working hours.