01892 240 845

info@flossagency.co.uk

  • slide
  • slide
  • slide
  • slide
  • slide
  • slide
  • slide
  • slide
  • slide
  • slide
  • slide
Account Manager
Croydon
£40,000 - £42,000 with bonus and car allowance
Permanent

Our client a leader in their field are looking for an experienced Account Manager to join their busy travel and tourism team.

You would benefit from an excellent basic of £42,000 with company car or allowance and bonus, the also offer excellent...

Our client a leader in their field are looking for an experienced Account Manager to join their busy travel and tourism team.

You would benefit from an excellent basic of £42,000 with company car or allowance and bonus, the also offer excellent company benefits.

The role will involve:

-Account managing high profile B2B partners

-Account manager existing business with corporate travel accounts

-To achieve agreed annual sales targets

-Build and liaise with numerous head office functions to make sure good relationships are maintained

-Maintain and manage new business at all times

The ideal candidate will need to have:

- Self motivation and driven to meet targets

- Strong interpersonal skills

- Commercial understanding

- Advanced PC skills including powerpoint

- Clean driving license

Applications Officer - Helpdesk
Bromley, Kent
19-25K PA
Permanent

Application Support Officer

The responsibilities of the role include to:

This is a full-time permanent position with a leading global organisation in Bromley, Kent.

The aim of the role will be to support a number of client...

Application Support Officer

The responsibilities of the role include to:

This is a full-time permanent position with a leading global organisation in Bromley, Kent.

The aim of the role will be to support a number of client software applications.

• Assist in the design, deployment, support, reconciliation and maintenance of the multiple applications
• Ensuring that documents and reports are produced at the correct time
• Ensuring that bills and letters are accurately produced and dispatched
• Respond to calls logged on helpdesk within SLA
• Liaise with suppliers, managers, clients and third-party software providers
• Undertake project work as required
• Support colleagues as required
• Conform at all times to all established processes, best practices and performance standards

The ideal candidate will have experience of supporting applications within a customer focused environment. Maths and English GCSE at grade C or above with an excellent knowledge of MS Word and MS Excel.


ours of work – Monday to Friday
Excellent company benefits

HR Adviser - 6 Month Contract
Croydon, Surrey
35-40K PA
Contract

This role will initially be based on a 6 month contractual basis.

Overview:

To deliver a professional, business advisory service to various areas of the business. To provide clear, accurate HR advice and solutions on the management of...

This role will initially be based on a 6 month contractual basis.

Overview:

To deliver a professional, business advisory service to various areas of the business. To provide clear, accurate HR advice and solutions on the management of employee relations issues

To build and develop relationships with managers and staff at all levels to provide support and guidance on a range of HR matters and share best practice throughout the business.

Hours

35 hours per week, Monday to Friday, 9am to 5pm. However, due to the nature of this role hours may vary in-line with business needs.

Duties will include:-

Employee Relations
Sickness Absence and Occupational Health Management
Employee Development
HR Policies and Procedures
Managing Diversity
Quality Standards
Cost Management

Skills / Experience:

Strong knowledge and conversant with employment legislation
Proven experience of working in a generalist HR role within a commercial environment
Excellent organisational and administrative skills
Strong communication, interpersonal and influencing skills, with the ability to build strong working relationships
Experience of advising and dealing with senior management
Demonstrable experience in Employee Relations, working within a fast moving environment
Experience using HR systems
Good working knowledge of Outlook, Word and Excel

Qualifications:


CIPD desirable
Educated to A level standard

PA
Robertsbridge
£22,000 Pro rata
Permanent

Our client a leading brand and growing company are looking for someone to help support the Director. The company has been going from strength to strength over the last year and one of the directors is looking for administration and social media...

Our client a leading brand and growing company are looking for someone to help support the Director. The company has been going from strength to strength over the last year and one of the directors is looking for administration and social media support.

The role will involve diary management and administration support, you will also be asked to help with inputting onto social media networks and using google drive and Microsoft outlook.

The ideal candidate will need to have:

- excellent administration skills and doesn't mind organising and helping where needs be

- Reliable and Trustworthy

- Able to work every day 10am - 4pm

- Previous experience in admin and PA environments are an advantage

The role is working alongside the Director in a lovely office near to Robertsbridge

Administrator
Tunbridge Wells
£16,000 - £18,000
Permanent

Our client, based in Tunbridge Wells is a well established company. They are looking for an Administrator to join their team

The successful candidate will be undertaking general duties in a small but friendly office, primarily in their Sales...

Our client, based in Tunbridge Wells is a well established company. They are looking for an Administrator to join their team

The successful candidate will be undertaking general duties in a small but friendly office, primarily in their Sales department, but with the possibility of working in their accounts department as well, or as an alternative.

You will need to have an excellent telephone manner as you would be speaking to customers on the telephone, as well as good computer and IT skills. You will also need to be a good team player, who is happy to 'muck in' and work with a variety of people.
Previous experience of a similar role would be advantageous but full training would be provided. They are also be happy to consider someone who was seeking to get started in an office environment.

The hours are 9am - 5.30pm, Monday to Friday.

Chef
Edenbridge
£25,000 + £5,00 bonus
Permanent

Our client, a well established, award winning, family run pub, based in Edenbridge is looking for a Chef to join their team on a permanent basis. The successful Chef will be working a 40 hour week over 5 days, preparing and serving the best of British...

Our client, a well established, award winning, family run pub, based in Edenbridge is looking for a Chef to join their team on a permanent basis. The successful Chef will be working a 40 hour week over 5 days, preparing and serving the best of British food. All food is cooked from scratch, using organic produce, where possible.

They pride themselves on serving local, quality produce and you will be involved in all aspects of the business.

The successful Chef will:
• Take ownership of the kitchen
• Create menus, which change monthly to reflect seasonality and availability of produce
• Be responsible for the daily specials, pricing, profitability etc
• Liaise with suppliers, prepare orders and efficiently manage stock control.
• Particular skills in staff management and quality control with an eye on gross margin.
• Enjoy and take pride in working in a new 5 * kitchen with a focus on increasing daily covers
• Qualifications and experience essential with pay commensurate.
• Working 5 days over 7. your own transport will be required to be able to work flexibly including evenings and weekends.

Sales Consultant
Tunbridge Wells
Upto £25,000
Permanent

Our client is looking for a motivated, hardworking sales professional to join their busy and expanding offices in Tunbridge Wells. The role is due to the company success and development, its an exciting time to join the company.

The role...

Our client is looking for a motivated, hardworking sales professional to join their busy and expanding offices in Tunbridge Wells. The role is due to the company success and development, its an exciting time to join the company.

The role involves:

- Generating new business opportunities

- Negotiate strong relationships and successfully manage revenue streams

- Continually delivering excellent Customer service

- Learn and build knowledge on the products

- Work alongside team members to grow you client base

The ideal candidate for this role will need to be articulate, hardworking and talented sales advisor. You will need to show a proven track record of exceeding business opportunities and targets and being organised with the ability to produce sales activity reports to deadlines and effectively update internal computer records.

This is an excellent opportunity to join a growing business, offering genuine career opportunities and progression, please apply now!

Sales Administrator
Tunbridge Wells
£17,500
Permanent

Our client is looking for someone who is extremely organised to join their busy and expanding offices. They are based in Tunbridge Wells and have an excellent reputation, they have grown from strength to strength in the last 5 years and look to expand...

Our client is looking for someone who is extremely organised to join their busy and expanding offices. They are based in Tunbridge Wells and have an excellent reputation, they have grown from strength to strength in the last 5 years and look to expand even more in the company years, its an exciting time to join the team.

The role will involve:

- Answering the phones and directing to correct team

- Process customer orders, enquires and issues in a professional manor

- Accurately collect and collate information to the company computer system in a professional way

- Work alongside the sales team with an help and assistance they need

The ideal person for this role is:

- Someone who is looking to start a career in an admin role

- Professional, organised and hardworking

- Excellent attention to detail

- Good telephone manor

This role is an brilliant opportunity to develop and expand office and customer service skills, please apply now..

Property Manager - Reigate
Reigate
upto £32,000
Permanent

Do you have Property Management experience and looking to progress into a Block Management role with a leading and professional firm? Our client have a block management vacancy in their vibrant and busy office in Reigate office

The ideal...

Do you have Property Management experience and looking to progress into a Block Management role with a leading and professional firm? Our client have a block management vacancy in their vibrant and busy office in Reigate office

The ideal candidate will have:

  • 18months plus AST Property Management experience or 12 months block experience.
  • Good understanding of Residential Property Management and current legislation
  • Well developed interpersonal and oral communications skills
  • Interpersonal skills and customer focused
  • Ability to work on own initiative
  • Good literate and numerical skills
  • Ability to prioritise workload and work under pressure

The company offer excellent benefits and have an outstanding training and development programme for anyone looking to future their career

Please apply now as they are looking to interview asap

Warehouse/Canteen Assistant
Bromley
£8.00 per hour
Permanent

Our client, based in Bromley, is looking for a Warehouse/Canteen Assistant to join their team on a permanent basis. This is a varied role and a great opportunity. You will be working in the warehouse in the mornings, and switching to the canteen in...

Our client, based in Bromley, is looking for a Warehouse/Canteen Assistant to join their team on a permanent basis. This is a varied role and a great opportunity. You will be working in the warehouse in the mornings, and switching to the canteen in the afternoons.

The ideal Warehouse/Canteen Assistant will be willing, flexible and happy to 'muck in'.
The Warehouse duties will include processing online orders, picking, packing, labelling and pricing.
The Canteen duties will include cleaning, basic food prep, serving and clearing. You will also help with the preparation and service for functions and events.

The hours are 8.30am - 4.30pm, Monday to Friday.

Legal Administrator
Croydon
Upto £21,000
Permanent

Excellent opportunity to join a leading firm in their compliance team.

Our client a leading firm of Property Management companies are looking for a legal administrator to join their compliance team, the role is an excellent opportunity for...

Excellent opportunity to join a leading firm in their compliance team.

Our client a leading firm of Property Management companies are looking for a legal administrator to join their compliance team, the role is an excellent opportunity for someone with a law degree that is interested in working in compliance.

You will be asked to:

-Updating Companies House

-Filing completed accounts and registering of charges with HMLR

-Presale and remortage enquires

-Generate solicitors pack

-Process all solicitors’ enquiries on property disposal

Ideal candidate will have a good understanding of property law (not essential), organised and dedicated, proactive and works well under pressure

The company offer excellent holiday and benefits, you will be fully trained on the role and have the opportunity to progress with the company.

Contracts Manager / Project Engineer
Biggin Hill, Westerham
Up to 50K PA + benefits
Permanent

Main Duties

• Responsibility for the supervision of the day-to-day activities and co-ordination of customer’s projects / site installation, from quotation to handover.
• RAMS to ensure all works are carried out to customer’s site...

Main Duties

• Responsibility for the supervision of the day-to-day activities and co-ordination of customer’s projects / site installation, from quotation to handover.
• RAMS to ensure all works are carried out to customer’s site requirements and in line with H&S legislation and best practice.
• Communicate effectively with teams across different departments and collaborate with sub-contractors.
• Working closely with the contracts department and reporting to senior management.
• Manage labour resources for installation and commissioning including all sub-contract labour and specialist trades.
• Specify and source parts and raise purchase requisitions to the Purchasing Department.
• Provide on-going project planning/status and liaising with customers on a regular basis to ensure all project requirements are met.
• Working with the Engineering Teams to provide technical support and detailed site visit reports to clients.
• Assisting Sales Engineers with quotations and technical specifications
• Cost-Control / P&L responsibility reporting to the financial director and finance team.
• Supporting the engineering departments with Mechanical and Electrical CAD drawings for the production of technical manuals and handover documents.

Candidate Requirements

• Excellent man-management and contract management experience essential.
• Engineering background; electrical or mechanical.
• Excellent attention to detail, well organised with excellent planning skills
• Excellent communication skills and able to communicate across all levels.
• Fully IT literate MS Office, Mech & Elect AutoCAD experience.
• Full UK driving licence
• Based at the Biggin Hill head office must be able to travel throughout the UK.

Business Development / Sales Executive
Biggin Hill, Westerham
40-50K PA
Permanent

We are looking to recruit a Business Development / Sales Executive who is able to manage the specified sales territories with the ability to see the complete sales process from start to finish. You will have a strong sales record within engineering or...

We are looking to recruit a Business Development / Sales Executive who is able to manage the specified sales territories with the ability to see the complete sales process from start to finish. You will have a strong sales record within engineering or technically based industries and must be the sort of person that thrives on a challenge and will be responsible for the long term growth and success within your region. You must be an excellent communicator across all levels of the business and able to present to board level.

Roles & Responsibilities will include new business development as well as developing the existing customer base. You will ensure that best practice and technical solutions are delivered at all times to the customer.

You must have the ability to deliver technical sales presentations and assist in all areas of sales activities. Reporting directly to the Sales Director ensuring that all sales data is logged on the company CRM systems.

The ideal candidate would ideally have a strong technical background in the building services, facilities management or automation industries
Must be able to work cohesively as part of a small team and also on your own initiative, possess a positive and enthusiastic character whilst maintaining professional standards at all times.
A can do attitude and strong work ethic is essential.
Your profile will be assessed carefully based on; Aptitude for sales and the ability to learn and take on new concepts.
Should have the determination to lead the sales process with a proven track record in a technical sales environment.
Degree level qualification and or industry experience.
Full UK driving licence.

Customer Service Adviser - Complaint Handler
Croydon
22-23K PA + Bens
Permanent

Respond to customer complaints in an efficient and professional way. By means of investigation and review, ensure that the outcome of any issues is fair and reflects our service expectations whilst balancing operational and commercial reality against...

Respond to customer complaints in an efficient and professional way. By means of investigation and review, ensure that the outcome of any issues is fair and reflects our service expectations whilst balancing operational and commercial reality against the expectations of the customer.

To log all written and verbal quality issues on to the system and to provide written acknowledgements or immediate responses where applicable
•To ensure that relevant information is requested at the point of logging, and that this is monitored, to enable a complete investigation once the issue is allocated.
•To manage the investigation and resolution of issues that can be resolved within 5 days, in a timely, impartial and diplomatic way by telephone and in writing.
•To effectively analyse information to ensure accurate decisions are reached.
•To manage the timely resolution and effective management of issues by use of Tasks and the Diary System.
•To handle calls directed to the generic Customer Support telephone number or via the internal hunt group.
•To accurately assess the severity of issues and decide on the most appropriate level of goodwill where relevant.
•To liaise with external clients, suppliers and end users, as required.
•To escalate issues, where appropriate, to the Customer Support Team Manager with recommendations of action to be taken
•To liaise with Regional, Operational and Technical Managers, as required.
•To utilise available information and business guidelines to assist in an accurate and appropriate decision making process.
•To communicate effectively with colleagues, sharing information and knowledge, to facilitate best practice and effective working relationships
•To respond to all complaints efficiently and professionally in accordance with SLAs, and FSA regulation where applicable, ensuring our customers are treated fairly at all times
•To maintain accurate and up to date records on the system.
•To provide the Financial Ombudsman Service with initial case summaries, as requested.
•To comply with company/departmental deadlines and targets.
•To assist with the duties of the Senior Customer Support Advisors where required
•To carry out any additional duties / ad hoc projects as requested by the Customer Support Manager/Team Manager

The following are essential:

•Professional appearance in-line with a corporate environment
•Good standard of general education; English and Maths A-C GCSE or equivalent
•A proven track record of delivering high standards of customer care in a similar role
•Experience of dealing with high level customer complaints
•Excellent letter writing skills, telephone manner and attention to detail
•Organised with strong administration skills
•PC literate and well versed in using MS Office packages, such as Word
•Ability to problem solve autonomously or as part of a team
•Self-motivated and enthusiastic
•Flexible, with the ability to adapt to changing requirements
•Able to work under pressure in order to meet strict work timescales

The following attributes are desirable:
•A’ Levels or equivalent
•Insurance/ financial services background
•Dealing with customer complaints
•Working knowledge of the FSA


Hours of work are based on 35 hour week working M-F on a rota between 0800 and 1800.

Rental Administrator
Tunbridge Wells
£9.60 PH
Temp to Perm

We are looking for a temporary administrator to join our clients lettings team, the role is an opportunity for someone with an interest in the housing market to join a busy and friendly team. They are based in Central Tunbridge Wells and have an...

We are looking for a temporary administrator to join our clients lettings team, the role is an opportunity for someone with an interest in the housing market to join a busy and friendly team. They are based in Central Tunbridge Wells and have an excellent reputation.

The role involves:

Administration for all tenancies and rentals

Supporting the Lettings Manager

Assisting on all rental enquires, answering the phones and booking in any appointments

Logging all the voids onto the system

If you have administration experience and looking for a temp role to start asap please contact us now

Administrator
Tunbridge Wells
£12.50 per hour
Permanent

Our client, a well established company based outside Tunbridge Wells, is looking for an Administrator to join their team on a part time basis.
The successful Administrator will be responsible for matching and filing paperwork, telephone answering,...

Our client, a well established company based outside Tunbridge Wells, is looking for an Administrator to join their team on a part time basis.
The successful Administrator will be responsible for matching and filing paperwork, telephone answering, maintaining CRM system and keeping accounts up to date.

The ideal candidate will have an interest in fashion, will be flexible and happy to 'muck in'.
You must have an excellent telephone manner, be organised and methodical and have good IT skills.

The hours are 8.30am - 1.30pm, Monday to Friday.

You must like dogs!

Own transport is required due to location and there is parking on site.

TRAINEE ADMINISTRATORS
Bromley
16-18K PA
Permanent

Are you looking to develop your skills in Administration or get into office work???

We are looking for Trainee Administrators to work on a full-time, permanent basis for a well established organisation in the Bromley area....

Are you looking to develop your skills in Administration or get into office work???

We are looking for Trainee Administrators to work on a full-time, permanent basis for a well established organisation in the Bromley area.

The job will involve working as part of a team carrying out administrative support including data entry, updating client information, sending and receiving emails, processing letters and managing customer queries over the phone.

Suitable candidates will have a professional approach to their work, excellent communication skills with accurate keyboard skills.

Candidates MUST have good GCSE grades in Maths and English Language at a minimum of a grade C.

Working Monday to Friday 0830 to 1700.

Please note that there is no parking available.

Training & Support Co-ordinator (part-time)
Croydon, Surrey
£13.76 per hour
Permanent Part-Time

This is a permanent part-time role with a leading employer in central Croydon.

Function of the role:

  • To set up new trainee records on the software system
    To book on-line web based training sessions
    Send out training...

This is a permanent part-time role with a leading employer in central Croydon.

Function of the role:

  • To set up new trainee records on the software system
    To book on-line web based training sessions
    Send out training invitations and training schedules
    Provide telephone and training support over the phone
    Providing a high level of product and benefits information
    Management reporting and analysis
    Supporting Account Managers with their client accounts
    To identify additional training opportunities

Ideal candidate:

MUST have previous experience of working in a training environment
Experience of carrying out web based training sessions and advantage
Excellent communication skills both verbally and written
Confident IT skills with a high level of accuracy
Experience of preparing management reports
Previous experience of working in a corporate environment

Hours of Work:

16 hours per week M-F during office hours

Full Driving licence and own transport an advantage

Settlements Team Manager
Croydon, Surrey
28-30K PA
Permanent

This is a permanent position for a leading insurance services company in the Croydon area.

The role will be supervising a team of 5 colleagues in a busy finance / settlements departments.

You will be responsible for the following:...

This is a permanent position for a leading insurance services company in the Croydon area.

The role will be supervising a team of 5 colleagues in a busy finance / settlements departments.

You will be responsible for the following:

Supervising the team ensuring that they are working towards deadlines
Validating supplier invoices and ensure that personal claims are checked
Highlighting any payment errors and inaccuracies to line managers
Provide procedural advice to internal customers and suppliers
Manage incoming calls and email from suppliers and provide written reports
Bringing any exceptional invoice issues for the attention of the Head of Procurement
Assisting with loading of data onto systems
Ensure policy data is added manually and accurately
Ensure all correspondence by the team is carried out to the expected standard
Carry out monthly one to one's and annual performance reviews with the team
Organise and manage team meetings
Weekly and monthly management reporting

Ideal candidate:


Educated to A level or degree level desirable
A relevant professional qualification or part qualified
Accounts Payable experience is essential
Team Leader / Manager experience is essential
Excellent communication skills
Good reporting / analytical skills

Hours:

Monday to Friday 0900 to 1700

Book Keeper
Tunbridge Wells
upto £30,000
Permanent

Our client a well-established and growing company based in open plan offices in Tunbridge Wells are looking for an experienced Bookkeeper to join their team


The role would suit someone with:

- Sound understanding of accounts, finance...

Our client a well-established and growing company based in open plan offices in Tunbridge Wells are looking for an experienced Bookkeeper to join their team


The role would suit someone with:

- Sound understanding of accounts, finance and administration.
- Property experience that would be beneficial but not essential.
- Excellent eye for detail, good customer service and IT skills
- Professional telephone manner and appearance
- Motivated, enthusiastic, and able to work with your own initiative.
- Excellent communication and interpersonal skills (written and oral).

You will be required to carry out all the bookkeeping for the company and the landlords, answering the phone and dealing with any accounts questions and queries, the role is varied and may require you to work on administrative documents aswell.

The company offer excellent benefits, holidays and competitive pay

Account Managers
Bromley, Kent
Good salary (neg) + Bonus
Permanent

Account Managers - + Bonuses!

These are full-time, permanent positions with a leading, award winning company in their particular field. Interested candidates will have gained experience from within the energy / utilities industry.

• The...

Account Managers - + Bonuses!

These are full-time, permanent positions with a leading, award winning company in their particular field. Interested candidates will have gained experience from within the energy / utilities industry.

• The role will involve managing your own accounts ensuring the highest level of customer service whilst maximising potential business opportunities.
• Build, develop and maintain strong relationships with clients and suppliers
• Investigation into client issues in line with agreed SLA’s
• To fully understand and realise the client’s individual needs
• Support the Business Manager with contract renewals
• Keeping up to date with any changes within the industry and legislation
• Creating client reports, either ad hoc or agreed client deliverables
• To understand how your clients fees are structured and provide monthly reporting to the Accounts department
• Carry out all systems administration ensuring a high level of accuracy
• To carry out and attend client service and ad/hoc meetings as required

Job requirements:

• Previous Account Management experience in a client facing role is essential
• Excellent communication skills over the phone, via correspondence and face to face
• Able to manage client expectations and provide solutions
• A high level of computer literacy with strong Word and Excel skills
• Able to identify potential business opportunities
• A high level of numeracy and literacy
• Willing to travel with occasional overnight stays within the UK

Hours of work:

Monday to Friday between the hours of 0900 to 1700

Temporary Assembler
Sevenoaks
£7.50 - £7.85 per hour
Temporary

Our client, based in Sevenoaks, is looking for an Assembler to join their team on a temporary basis, for approx. 4 weeks.

The successful Assembler will be assembling mechanical units, so some previous experience with handling tools would be an...

Our client, based in Sevenoaks, is looking for an Assembler to join their team on a temporary basis, for approx. 4 weeks.

The successful Assembler will be assembling mechanical units, so some previous experience with handling tools would be an advantage.
This is a hands on role.

The hours are 8am - 4.30pm, Monday to Friday.

This is an immediate start.

Own transport is desirable, due to location.

Property Manager
Reigate
Upto £30,000
Permanent

Do you have Property Management experience and looking to start a career in Block Management? Our client is looking for a motivated and passionate candidate to join their busy and vibrant office in Reigate.

You will be running your own...

Do you have Property Management experience and looking to start a career in Block Management? Our client is looking for a motivated and passionate candidate to join their busy and vibrant office in Reigate.

You will be running your own portfolio of 300 units that are based locally, the company will give you excellent training and development and you will have the chance to work with a outstanding team of Property managers.

This roles offers excellent benefits and parking onsite, you must have a driving license and/or access to a car if not there is a pool car.

Please apply now to have the chance to work in a great team with a leading company

Receptionist
Tunbridge Wells
£16,000
Permanent

Our client, a hotel based in Tunbridge Wells, is looking for a full time Receptionist to join their team.

The successful candidate will be smart and well presented, have excellent communication and customer service skills, be willing to work on...

Our client, a hotel based in Tunbridge Wells, is looking for a full time Receptionist to join their team.

The successful candidate will be smart and well presented, have excellent communication and customer service skills, be willing to work on a shift rota pattern and be able to multi task.

Your duties will include:

  • Receiving guests to the hotel by greeting them warmly, and attending to their enquiries, also answering all enquiries over the phone and email.
  • Informing guests of the services and accommodation rates in the hotel, making reservations for guests according to their needs, and making sure that all reservations cancelled are effected immediately to avoid confusion.
  • Building good relationships and rapport with guests to make them feel comfortable, and addressing any complaints they might have, in a very courteous manner, to protect the image of the hotel.
  • Keeping clear and comprehensive records of guest room bookings and all billings for accountability and future reference.
  • Maintaining orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times.
  • Attending to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running
  • Reporting issues of maintenance and malfunctioning appliances to the manager, for quick repair in order to ensure guests comfort and satisfaction.
  • You will be working a 40 hour week, and the hours are on a shift pattern:

    Early: 7am - 3pm

    Late: 3pm - 11pm

    Digital Marketing Executive
    Croydon
    £26,000 - £35,000
    Permanent

    Exciting opportunity to become part of a growing digital team.

    Our client is a market leader in their field and have an excellent opportunity in their digital team in Croydon, The company offer excellent benefits and outstanding scope for...

    Exciting opportunity to become part of a growing digital team.

    Our client is a market leader in their field and have an excellent opportunity in their digital team in Croydon, The company offer excellent benefits and outstanding scope for career progression, they will also invest in your professional development through training and mentoring.

    The ideal candidate for this role will have:

    SEO experience and knowledge
    Excellent attention to detail
    Strong analytical and problem solving skills
    Work closely with the digital team
    Manage and optimise the E-commerce website
    Confident using web analytics
    Increase online sales, conversation rates and enhancing the customer journey
    Understanding of basic knowledge HTML

    Hours are: Mon - Friday 9am - 5pm

    Please apply now

    Customer Service Team Leader
    Bromley
    25-28K PA plus benefits
    Permanent

    The Team Leader is a member of the Customer Services team, responsible for assisting in managing a high level of administrative support services for a number of the company’s financial products, from initial contact through to the end of the contract...

    The Team Leader is a member of the Customer Services team, responsible for assisting in managing a high level of administrative support services for a number of the company’s financial products, from initial contact through to the end of the contract terms.

    Train and support the CS Manager in developing a multi skilled team of Administrators. Contribute to projects and changes effecting the customer services environment, as defined

    by theChiefOperatingOfficer / Customer ServicesManagerand / orbusiness / regulatory

    requirements.

    To always act with the best interests of the customers, ensuring they are treated fairly and receive fair outcomes. This philosophy should be followed whether dealing directly with a customer, with colleagues orsuppliers, ormaking decisions where customers arenot present, as ultimately all actions should be for the benefit of all of our customers.

    Suitable candidates will experience gained from financial or insurance service background with knowledge of FCA requirements.Ability to lead and motivate individuals with excellent communication and interpersonal skills.

    Hours of work are based on a 35 hour week working Monday to Friday.

    There will be an opportunity to undertake a level 3 qualification in Financial Services.

    Technical Claims Assistant
    Croydon
    £22,000
    Permanent

    A permanent position has arisen within a busy warranty claims department as a Claims Assistant.

    The role will involve:

  • Handling incoming calls from policy holders
  • Dealing with queries and...
  • A permanent position has arisen within a busy warranty claims department as a Claims Assistant.

    The role will involve:

  • Handling incoming calls from policy holders
  • Dealing with queries and concerns in a professional manner
  • Assessing warranty claims in line with warranty terms
  • Claims administration duties and general claims processing
  • Updating the customer database and logging conversations
  • Providing claims update to the customer
  • Sending out correspondence and emails
  • To maintain knowledge of all warranty schemes
  • Experienced needed:

  • Previous experience within a claims environment
  • Technical / Motor vehicle knowledge essential
  • Any warranty assistance knowledge and advantage
  • Excellent communication and customer service skills
  • A good level of numeracy and literacy
  • Accurate keyboard skills
  • Hours of work are Monday to Friday 0900 to 1730 Monday to Friday

    Excellent benefits.

    Temporary Warehouse Operative
    Bromley
    £8.00 per hour
    Temporary

    Our client, based in Bromley, is looking for a Warehouse Operative to start immediately, on a temporary basis. This booking will finish mid July.

    The successful Warehouse Operative will be:

  • Processing Online Orders,Order Picking and...
  • Our client, based in Bromley, is looking for a Warehouse Operative to start immediately, on a temporary basis. This booking will finish mid July.

    The successful Warehouse Operative will be:

  • Processing Online Orders,Order Picking and Packing
    • Labelling and Pricing
    • Undertaking general Warehouse duties
    • Unloading/ Loading containers
    • General stock movement
  • The ideal candidate will have good communication skills, be able to work at a fast and accurate pace and have a flexible approach.
    You will be IT literate, and training will be given.

    The hours are on a shift pattern,8am - 4pm,and 4pm - midnight Monday to Friday, and some weekends will be required. You will have days off in the week if you work over a weekend. This is an immediate start.

    Legal Assistant - Probate
    Uckfield
    Upto £24,000
    Permanent

    Legal Assistant – Probate

    - 8.45am – 5pm
    - 25 days holiday with bank holidays on top
    - Opportunity to join a leading Legal Firm
    - Company bonus and incentive’s
    - Progression and dedicated in-house training

    My...

    Legal Assistant – Probate

    - 8.45am – 5pm
    - 25 days holiday with bank holidays on top
    - Opportunity to join a leading Legal Firm
    - Company bonus and incentive’s
    - Progression and dedicated in-house training

    My Client, a multi office legal firm is looking for a Legal Assistant for their expanding Private Client Probate department
    As a probate assistant you will be responsible for the preparation of all probate documentation though the case management, corresponding at the initial stage with clients, managing responses from third parties, preparation of probate papers and sending out correspondence to the probate registry.


    You will be required to:

    - Some experience working within a probate department and a basic understanding of probate processes and procedures is beneficial for the role.
    - Attend to clients both on the telephone and in person
    - Setting up and closing files as well an ensuring the case management system is continually updated
    - Excellent IT skills

    Please apply now

    Private Client - Legal Secretary
    Uckfield
    Upto £24,000
    Permanent

    Do you have Legal Secretary Experience and looking for a new role with a leading law firm?

    Our client, leaders in there industry are looking for an experienced secretary for their Private Client team, they have an excellent reputation and long...

    Do you have Legal Secretary Experience and looking for a new role with a leading law firm?

    Our client, leaders in there industry are looking for an experienced secretary for their Private Client team, they have an excellent reputation and long standing clients in the area.

    The ideal candidate will have:

    • Previous experience within a Private Client department
    • Good knowledge of MS Word, Excel and Outlook for diary management
    • Audio typing speed of 70 wpm or more
    • Excellent written communication skills
    • Experience in using case management systems

    You will benefit from:

    • 8.45am – 5pm (1 hour for lunch)
    • Ongoing training and development
    • 25 days holiday and bank holidays
    • Closed at Christmas
    • Vouchers and benefit scheme
    • Pension scheme
    • Christmas and Summer parties
    Legal Secretary - Commercial and Corporate
    Uckfield
    upto £24,000

    Do you have Legal Secretary Experience and looking for a new role with a leading law firm?

    Our client, leaders in there industry are looking for an experienced secretary for their Commercial/ Corporate team, they have an excellent reputation...

    Do you have Legal Secretary Experience and looking for a new role with a leading law firm?

    Our client, leaders in there industry are looking for an experienced secretary for their Commercial/ Corporate team, they have an excellent reputation and long standing clients in the area.

    The ideal candidate will have:

    • Previous experience within a Commercial/ Corporate department
    • Good knowledge of MS Word, Excel and Outlook for diary management
    • Audio typing speed of 70 wpm or more
    • Excellent written communication skills
    • Experience in using case management systems

    You will benefit from:

    • 8.45am – 5pm (1 hour for lunch)
    • Ongoing training and development
    • 25 days holiday and bank holidays
    • Closed at Christmas
    • Vouchers and benefit scheme
    • Pension scheme
    • Christmas and Summer parties
    Permanent Customer Service Opportunities!
    Croydon
    21.5K PA + Top Benefits
    Permanent

    Are you looking for a change of career or just a new challenge within Customer Services?


    We are looking for people with excellent communication skills and a good level of numeracy and literacy for a leading employer in the...

    Are you looking for a change of career or just a new challenge within Customer Services?


    We are looking for people with excellent communication skills and a good level of numeracy and literacy for a leading employer in the Croydon area.


    The roles are permanent opportunities and will involve working in a professional, busy call centre dealing with incoming calls from customers requiring help! (No sales just pure customer service).


    If you are working within the Care or Retail industry we would especially love to hear from you?


    All we ask is that you are able to work 37.5 hours per week and you can work a shift pattern that includes early mornings, evening and weekends on a shift basis.


    Excellent salary and benefits.

    Senior Property Manager
    London
    Upto £45,000
    Permanent

    Senior Property Manager

    An excellent opportunity with a well-established and forward thinking organisation has become available in their Property Management team. This is an exciting position for someone that is looking for more senior...

    Senior Property Manager

    An excellent opportunity with a well-established and forward thinking organisation has become available in their Property Management team. This is an exciting position for someone that is looking for more senior responsibilities and can train and mentor junior members of staff

    You will need to have 3 years plus consistent experience in Block Management and managing maision blocks.

    • Having IRPM is preferred

    • Good understanding of Residential Property Management and current legislation
    • To provide a full professional property management services for a portfolio of
    freehold/leasehold development
    • Good understanding of service charge and company accounts

    This excellent company offers outstanding benefits and you have the chance to work with a dedicated team and managers

    If you want to join a professional company who reward there staff please apply now

    Sales Representative
    Eastern half of UK down to Kent
    £17,000 + commission, car, iPad
    Permanent

    Our client, a well established company based in Tunbridge Wells, is looking for a Sales Representative to join their team.

    The successful Sales Representative will be a reliable, driven and self-motivated person. You will bring in new business,...

    Our client, a well established company based in Tunbridge Wells, is looking for a Sales Representative to join their team.

    The successful Sales Representative will be a reliable, driven and self-motivated person. You will bring in new business, and visit existing customers over the Eastern half of the UK, from Northumberland down to Kent.

    The ideal candidate will have a Sales background, and will need to be able to manage their own schedule and workload, whilst working with a small team of office and mobile staff. This position includes a company car, phone, iPad, etc., and the salary is circa £17k, with commission of 2.2% on all orders from the area, and 5% on new business. The area is well established, and has plenty of potential for growth.

    The successful candidate will be well presented and have strong interpersonal skills, as they will be meeting with a large variety of companies and individuals. They would also need reasonable computer skills as they will be using a web based Customer Relations Management application (any experience in the Salesforce platform would be a great benefit).

    You will require a clean UK driving license.

    Part Time School Cook
    Sevenoaks
    £8,320
    Permanent

    Our client, a school based outside Sevenoaks, is looking for a Cook to join their team. This is a part time position and you will be preparing and cooking meals for 60 pre school and nursery children. The meals are simple and healthy, there will be...

    Our client, a school based outside Sevenoaks, is looking for a Cook to join their team. This is a part time position and you will be preparing and cooking meals for 60 pre school and nursery children. The meals are simple and healthy, there will be some baking with the younger children and training will be given. You will also be helping with menu preparation and food rotation.
    A good knowledge of allergies and nutrition is required, and a Food Hygiene certificate is an advantage.

    The hours are 10am - 2pm, Monday to Friday. There is parking on site.

    Operations Peformance Manager
    Croydon
    37-43K PA + 7K Annual Bonus
    Permanent

    To monitor, evaluate and make key recommendations for strategic direction management decisions through the monitoring of KPI performance across all Operational functions. Identify variance from expected performance with root cause analysis and...

    To monitor, evaluate and make key recommendations for strategic direction management decisions through the monitoring of KPI performance across all Operational functions. Identify variance from expected performance with root cause analysis and recommendations for improvement. Optimise customer experience through forecasting, budgeting, workforce scheduling, management reporting and implementation of best practice.

    Operational Performance

    • Ensure and oversee the formulation and production of key performance dashboards on a daily, weekly and monthly basis.
    • Work alongside operational managers across all operational functions to understand key performance variations and feedback with recommendations to the operations leadership team.
    • Prepare action plans for short, medium and long term operational improvement initiatives and monitor the effectiveness of those action plans.
    • Continuously review and identify customer-focused process improvement opportunities and process optimisation within existing operations to ensure continuous development and evolution of operating processes.
    • Ensure that root-cause analysis and lessons learned are constantly translated into measurable operational performance improvements.

    Planning and Forecasting

    • Develop forecasting models and capability in order to plan resource requirements based on activity trends and KPI requirement evolution.
    • Modify and review resource planning processes in line with experience and operating environment changes.
    • Produce expected resource requirements in line with potential new business in order to facilitate sales and underwriting functions.
    • Collaborate with the operations leadership team in undertaking budgeting and financial planning processes.

    Workforce Optimisation

    • Responsible for the workforce management function for all of Operations including scheduling, intra-day monitoring and optimisation of long and short term resource allocation.
    • Ensure a process of continuous review is in place with regards to scheduling of internal and external resources in line with current and future activity levels.
    • Provide cost benefit based recommendations for resource optimisation including the distribution and placement of roadside assistance resources.
    • Review and propose revised rota and scheduling patterns in line with business benefits and expected performance gain.

    Education / Training / Qualifications:

    • Good standard of general education educated to A level standard or above.
    • English Language and Maths GCSE or equivalent.

    Specialist skills / knowledge:

    • Sustained management experience in a volume based customer focused environment
    • Proven experience in forecasting, planning and workforce management.
    • Demonstrable experience of using performance metrics to deliver performance improvements.
    • The ability to effectively communicate at all levels.
    • Able to work under pressure and deal with a varied workload and tight deadlines
    • Communicate/present information in a clear and professional manner to senior level stakeholders (both verbally and written).
    Retail Supervisors
    Ticehurst & Burwash
    19-21K PA
    Permanent

    We are looking for permanent Retail Supervisors for busy retail outlets in Ticehurst and Burwash. Working for this family business you will become a vital member of the team and you report directly the business owner.

    Duties will include:

    ...

    We are looking for permanent Retail Supervisors for busy retail outlets in Ticehurst and Burwash. Working for this family business you will become a vital member of the team and you report directly the business owner.

    Duties will include:

    Assisting with the day to day management of the store

    Ensuring the business operates in line with legislation

    Sales and business development

    Store security, balancing tills and money management

    Supervising colleagues and staff training

    Staff performance, recruitment and appraisals

    Organising staff annual leave and organising rota’s

    Ordering stock and managing deliveries

    Preparing for sales and in-store promotions

    Adhering to health and safety requirements

    Ideal candidates:

    Must have previous supervisory or team leader experience within the retail sector

    Excellent customer service and problem solving skills

    Strong organisational skills and good attention to detail

    A good level of numeracy and literacy

    MUST be able to work on a shift pattern and commit to full-time hours

    Hours of work:

    The role will be on a full-time shift basis i.e. 0600 to 1300 and 1300 to 2000 (to include alternate weekends).

    Assistant Hospitality Supervisor
    Tunbridge Wells
    £9.80 per hour
    Temporary

    Our client, based just outside Tunbridge Wells, is looking for an Assistant Hospitality Supervisor to join their team, on a part time, temporary basis. This is a possible temp to perm position for the right person.

    The successful candidate will...

    Our client, based just outside Tunbridge Wells, is looking for an Assistant Hospitality Supervisor to join their team, on a part time, temporary basis. This is a possible temp to perm position for the right person.

    The successful candidate will be reporting to the Hospitality and Catering Lead, and will be responsible for overseeing the Hospitality staff.

    You will be working closely with the Hospitality & Catering Lead, Hospitality Supervisor, Tea Room supervisors, Reception and others to ensure the smooth running of both housekeeping and catering. Flexibility will be required. In addition to working weekends, the role will include working on Bank holidays.

    The ideal candidate will have some previous supervisory experience, preferably in the Hospitality industry. Excellent communication skills are essential, and you will be a team player.

    Your duties will include:

  • Ensuring the observance of safe working methods and safe use of equipment, reporting faults in accordance with the Trust’s Health and Safety Policy, and in accordance with any other statutory policy.
    • Effective supervision of Housekeeping Assistants to maintain a high standard of service and cleanliness in all areas, which will require you to be hands on.
    • Maintaining efficient order of records and any paperwork as discussed with the Hospitality Supervisor.
    • Ensuring positive communication exists between the customer and the department at all levels, responding to complaints and suggestions, introducing different methods where appropriate.
    • Prioritising and allocating work in accordance with the duty rota.
    • Participating in staff recruitment, training and annual reviews as required.
    • Ensuring that all enquiries to the department (whether telephone or face-to-face) are handled in a courteous, warm, friendly and efficient manner, demonstrating the welcoming nature of the organisation.
    • Assisting operationally and when required take on a lead role with functions, conference and other events.
    • Covering for the other supervisors and any additional duties to cover absences and leave of other supervisors.
    • Learning the duties of the other Hospitality Supervisors so that there is a seamless and effective operation for the Hospitality department.
    • Attending meetings as required.
  • This position is a part time role, and covers 3 days every week. You will be required to work every Friday , Saturday and Sunday. The hours are 12 noon to 8pm on Fridays, and 7.30am - 4.30pm on Saturdays and Sundays.

    Own transport is an advantage, due to location, and there is parking on site.

    Legal Secretary - Private Clients
    Sevenoaiks
    £Negotiable
    Permanent

    We are looking for an experienced Legal Secretary with Private Client experience to work for a prestigious law firm in the Sevenoaks area.

    Interested candidates should have previous experience within Private Clients, excellent copy / audio /...

    We are looking for an experienced Legal Secretary with Private Client experience to work for a prestigious law firm in the Sevenoaks area.

    Interested candidates should have previous experience within Private Clients, excellent copy / audio / digital dictation experience with fast accurate typing skills. Other duties will involve telephone work and diary management. Excellent communication and presentation skills are essential.

    This is a permanent full-time position.

    Customer Service Advsiers - Call Handlers
    Croydon
    £20.5K PA
    Permanent

    This is a great opportunity to join a leading worldwide organisation as part of a prestigious customer service team.

    Duties will include

    • Handling incoming and outgoing telephone calls in a prompt and courteous manner in line with...

    This is a great opportunity to join a leading worldwide organisation as part of a prestigious customer service team.

    Duties will include

    • Handling incoming and outgoing telephone calls in a prompt and courteous manner in line with company expectations
    • Provide a proactive response to calls for assistance and providing advice and solutions
    • To ensure that customers receive the most appropriate service in a timely and cost effective manner
    • To ensure that the customer is kept fully appraised of the progress
    • To ensure that accurate costing are giving for all cases using available systems
    • To liaise with internal and external business contacts
    • Work in line with client SLA’s and company standards

    Skills / requirements

    • Experience of liaising with customers over the phone in a professional services environment
    • Candidates will have excellent verbal and written communication skills
    • Have a good level of numeracy and literacy with good keyboard skills
    • Educated to GCSE standard
    • Be well presented
    • Able to commit to shift working

    Hours

    Working 37.5 hours per work on a 24/7 shift basis

    Earliest start time 0630

    Latest finish time 2300

    There will be a requirement to work 4 overnight shifts approximately every 10 weeks for which a bonus of an additional £55 will be paid per night.

    Other benefits include £30 luncheon vouchers per month, paid annual leave, lifestyle benefits and enhanced overtime rates.

    Customer Service Administrator
    Bromley
    16-18K PA
    Permanent

    This will be an opportunity to join a leading international organisation in their Bromley office.

    The role will involve providing back office administration support on a number of client contracts. This will involve processing incoming...

    This will be an opportunity to join a leading international organisation in their Bromley office.

    The role will involve providing back office administration support on a number of client contracts. This will involve processing incoming correspondence and emails. Updating customer accounts on the computer as well as managing some customer queries.

    The role would suit an individual who has at least 6 month experience within a clerical / customer support role who has good data entry skills and strong attention to detail.

    Suitable candidates MUST have a grade C or above in GCSE Maths and English and be available to work Monday to Friday on a full-time basis (37.5 hours per week).

    Temporary Legal Secretary
    Tunbridge Wells
    £9.00 per hour
    Temporary

    Our client, a prestigious Legal firm based in Tunbridge Wells, is looking to recruit a secretary, on a temporary basis, for one month, maybe longer.

    The ideal candidate will have some previous legal experience, preferably in Property, fast and...

    Our client, a prestigious Legal firm based in Tunbridge Wells, is looking to recruit a secretary, on a temporary basis, for one month, maybe longer.

    The ideal candidate will have some previous legal experience, preferably in Property, fast and accurate typing skills and good IT shills.

    This position is full time and starts on Mon 4th Sept '17. The hours are 9am - 5.30pm, Monday to Friday.

    Temps required
    Variable
    Variable
    Temporary

    Temps required! Are you looking for secretarial, administration, catering or kitchen work?


    Please contact Adrienne on 01892 860909 or at adrienne@flossagency.co.uk


    Various hours, good rates of pay!

    Temps required! Are you looking for secretarial, administration, catering or kitchen work?


    Please contact Adrienne on 01892 860909 or at adrienne@flossagency.co.uk


    Various hours, good rates of pay!