Latest Jobs

Our client, based in Tonbridge, is looking for a Cleaner to join their team. This is on a possible temp to perm basis, with an immediate start.

The successful Cleaner will be responsible for keeping all public areas clean and tidy.

Your duties will include cleaning and dusting all public areas and office space, dusting desks, emptying bins, cleaning cloakrooms and generally overseeing the cleanliness of the organisation.

The hours are flexible, but requiring 5 hours a day, Monday to Friday.

There is parking very close by.

We are looking for an experienced Night Shift Manager with a Distribution / Logistics / Warehouse background.

Working for a professional organisation the role will involve:

Providing a meaningful contribution to logistic services HSE compliance and effectively lead a team of FLMs and colleagues to treat HSE compliance a top priority in operations.

Responsible for the day to day management, initial and on-going development and motivation of team leaders and their teams.

To ensure the consistent achievement of KPI’s and delivering a high level on time.

Responsible for ensuring excellent working relationships with the customer representatives and being aware of their business needs and objectives.

Experience needed:

Must be able to demonstrate relevant management experience in a high volume operation

Excellent team building, leadership and motivational skills.

Excellent communication skills both verbally and written.

Able to manage key relationships within the organisation including HR, Customer Service and Finance.

Hours of Work:

Monday to Friday 2130 to 0600

Good benefits plus on-site parking

This is a 6 Month Contract

This is a fantastic opportunity to join a corporate organisation and become part of their professional and friendly recruitment team.

Responsible for the end to end recruitment process of high volume and niche head office roles. This will include, but not be limited to, the design and placement of advertisements, logging of applications onto the applicant tracking system, response handling and screening, organisation of assessment centres and coordination/conducting of competency based interviews.

Main Duties:

Candidate Sourcing
Candidate Selection
Telephone Screening
Arranging Assessment Centres
Marking and evaluation
Recruitment Administration
Recruitment Agency management
Policy & Procedure

Skills / Experience:

A proven track record within the recruitment sector (agency or internal)
Experience of interviewing and selection of candidates
Able to facilitate Assessment Centres
Experience of using Applicant Tracking Systems ideal
Excellent communication skills both written and spoken
The ability to manage internal relationships with Line Managers
Industry qualifications desirable

Hours of Work:

Monday to Friday 0900 to 1700

Renewals Administrator needed for a well established, successful company outside of Tunbridge Wells, the company have excellent reputation and deal with niche insurance. If you are looking for a career in customer service or insurance this would be an ideal company to work for, they offer excellent training and progression.

The role will involve:

- Issue all relevant renewals documentation

- Administer relevant documents

- Organise and review all the renewals

- Give excellent customer service on the phone and via emails

- EDI reports when required

- Account queries

Ideal candidate will need to have:

- Excellent GCSE grades in Maths and English

- Outstanding customer service skills

- Insurance experience is an advantage

- Driven and positive approach towards work

The company offer excellent benefits, ongoing training and progression and a friendly work environment.

Please contact Kate at Floss to find out more

Plus Quarterly bonus

This is a fantastic opportunity to join a leading financial services organisation in Croydon.

Working as part of team the job will involve:

• Dealing with incoming new sales enquiries from customers
  Manage queries from existing customers
  Updating customers regarding their cases
  Dealing with incoming emails and post
  Producing documents / letters and emails
  Extensive data input and updating customer records
  General administrative support

Hours of work are based on a 35 hours per week working Monday to Friday.

Suitable candidates will have excellent communication skills with previous experience of dealing with clients over the phone. A good level of numeracy and literacy along with accurate keyboard skills.

Excellent Benefits

A multi-award-winning, growing company are looking for a procurement manager to join their vibrant offices in Tonbridge, to create and implement a purchasing strategy for the company to meet their fast-growing needs.

Responsibilities
● Create and manage the implementation of a strategy for purchasing products
● Liaise with company directors and heads of department as required to determine their requirements and budgets and to avoid duplication
● Nurture relationships with existing suppliers and research, identify and develop relationships with new suppliers in order to negotiate the best prices for the business.
● Monitor business trends and product/service availability to pay the minimal prices without sacrificing quality or delivery times.
● Manage budgets as required, ensuring they are kept up to date, and that accurate reports can be run on procurement data on a regular basis to inform senior management on total group, business unit, team and individual team member expenditure and on business trends.

The successful candidate will have:
● Experience within a procurement role
● Proven, successful people management experience
● Experience of managing multiple budgets
● Excellent level of numeracy and good financial analysis skills
● Superlative negotiation skills with strong interpersonal and communication skills, both written and verbal
● Excellent time management and organisation skills
● CIPS qualification
.
The client are looking to hire asap, please contact Kate at Floss to discuss further

ERP Administrator

Our client an award winning, vibrant and forward thinking company with excellent benefits are looking for an ERP administrator to join their growing team.

This is an exciting opportunity for someone who has a flare for systems and IT who wants to work in a pivotal role within the company

Requirements:

• Experienced with one of the major ERP systems (NetSuite, Microsoft Dynamics, Sage, SAP, Workday etc)
• Implementing major new functionality, either through plugins, or new features within the base product.
• Effective communicator, with internal customers face to face
• Collaborate with other internal teams to provide support on cross-departmental projects, including process improvements for both the client facing and internal operations teams
• The work is challenging, interesting and important. You’ll join a passionate and dedicated team working hard to build something they love.
• Track record of working with business users to define their business process, and taking that through to implementation.

Job details:

• Help with moving the support functions away from a team of generalists, towards expert levels of support in various areas
• Administering a system in place
• Performing market analysis, playing a key role in selecting the company’s technology direction, and owning projects to move us in that direction.
• Work with a focussed and growing team of first class systems administrators and leaders
• Collaborate with other internal teams to provide support on cross-departmental projects, including process improvements for both the client facing and internal operations teams

The hiring process is very much active and our client is looking to interview asap, please speak to Kate at Floss for more information

Account Manager needed for a leading a fast paced PR agency based in Tunbridge Wells. The role will suit someone with a thorough understanding and confidence in the media and communications in order to create the required media coverage in all PR areas

Responsibilities:

Ideal candidate:

Please contact Kate at Floss to find out more

Our client, a firm of Solicitors based in Tonbridge, is looking for a Receptionist / Float Secretary to join their team.

The successful Receptionist / Float Secretary will be reporting to the HR Director, and will provide Admin support through general reception duties in order to offer clients the highest quality of service possible. Previous legal receptionist experience would be preferable. You will also be providing Float Secretarial support, so previous secretarial is required.

You must have a good understanding of a Receptionist role in a professional office, and be familiar with the workings of a reception and switchboard.

You will also have a friendly personality, be well presented and attentive, organised and a good communicator.

Your main duties will be:

You will be providing secretarial assistance during busy periods, and periods of sickness and holiday, as required throughout the firm. This will include typing of letters, documents, forms and attendance notes using a digital dictation system (BigHand).

The hours are 9.15am - 5.15pm, Monday to Friday, with 1 hour and 15 minutes for lunch.

Our client, a firm of Solicitors based in Tonbridge, is looking for a Part Time Receptionist to join their team. This will be 3 days a week (Mon, Tues & Wed). There will be an additional 2 days a week to cover in their Sevenoaks office for holidays and sickness (Thurs & Fri).

The successful Receptionist will be reporting to the HR Director, and will provide Admin support through general reception duties in order to offer clients the highest quality of service possible. Previous legal receptionist experience would be preferable.

You must have a good understanding of a Receptionist role in a professional office, and be familiar with the workings of a reception and switchboard.

You will also have a friendly personality, be well presented and attentive, organised and a good communicator.

Your main duties will be:

The hours are 8.15am - 5.15pm, Monday to Wednesday, with 1 hour and 15 minutes for lunch.

A proactive customer service administrator is needed for a well-established financial services company outside Wadhurst.

The role will involve:

-Logging and setting up new claims on the system

-Processing claims

-Dealing with client’s queries and concerns via the phone and emails

-Carry out any necessary administration support

Requirements:

-Previous experience within insurance/ financial service / claims is an advantage

- A good level of numerous and literacy

- Excellent communication and presentation skills

- Accurate keyboard skills

The company offer excellent benefits, ongoing training and progression and a friendly work environment.

Please contact Kate at Floss to find out more

A proactive customer service administrator is needed for a well-established financial services company outside Tunbridge Wells.

The role will involve:

-Logging and setting up new claims on the system

-Processing claims

-Dealing with client’s queries and concerns via the phone and emails

-Carry out any necessary administration support

Requirements:

-Previous experience within insurance/ financial service / claims is an advantage

- A good level of numerous and literacy

- Excellent communication and presentation skills

- Accurate keyboard skills

The company offer excellent benefits, ongoing training and progression and a friendly work environment.

Please contact Kate at Floss to find out more

Logistics Coordinator

Do you have relocation or removals experience and looking for a new and exciting opportunity?

Our client is looking for a customer focused candidate to join their busy and growing offices.

The role will involve:

-To deliver a consistent and superior customer service to clients

-Coordination between all departments

-To complete paper work and comply to standards

-Excellent and clear communication

Experience needed:

- Outstanding customer service skills at a high level

- Work well under pressure and manage a high work load

- Previous experience in removals or relocation is essential

- Excellent written and verbal communication skills

- Good learner with a positive attitude

Please apply now or call Kate to discuss further

This role will initially be based on a 6 month contract to cover a maternity leave.

Job Location - Office based however due to the nature of the role, you will also be required to assist with regional training a various Manufactures facilities as requested by the Technical Training Manager. Expenses to be reimbursed in accordance with company policy

Source and / or deliver the following as directed by the Technical Training Manager.

Ensure equipment, travel arrangements/accommodation and subsequent joining instructions are completed for all internal and external delegates attending training courses and recruitment assessment centres.

To liaise with the Technical Training Manager and complete new starter Induction Agenda, populating the initial week in Croydon to include first aid, technical procedures, introduction to IT and internal departmental visits.

To maintain and update all first aid training delivery equipment and material fully documented in the Technical Training Library. To plan and implement first aid training both internal one day and three day courses liaising with other areas of the business when requested controlling cost and maintaining accurate records for H&S and auditing purposes.

Manage all course registrations, venue bookings and accommodation requests in line with the company policy and procedures.

To be responsible for handing all general administration, telephone and e-mail queries within the department.

To maintain all training records, documents and supporting evidence, accreditation and certification for the awarding body, and for auditing and reporting purposes.

Hours - Thirty-five hours per week 9am to 5pm Monday to Friday. However, due to the nature of this role hours may vary in line with the needs of the business.

Background - A training admin / training support background is desirable. Excellent communication and presentation skills. A confident user of MS Word / MS Excel / MS PowerPoint. The ability to analyse and interpret data.

To provide an accurate, efficient and effective management and administration of Company Compensation (Payroll) and Benefits advice and administration for all Employees.

To assist with any reviews and investigate potential Company benefits

To communicate, promote and implement new and existing benefits.

Responsibilties:

•To provide a professional payroll and benefits service for all employees, whilst also proactively keeping abreast of changes and developments within relevant legislation.

•To produce the monthly salary payments for all Permanent and Fixed Term Contract staff through computerised payroll, ensuring that all deadlines are met.

•To produce monthly additional payments for Permanent, Fixed Term Contract employees and new starters through cheque payments, resolving any underpayments.

•To maintain accurate details on the payroll system, adding new employee information, amending details as required for existing staff.

•To process all Leavers including P45’s.

•To process Company absence via computerised payroll, paying Company sick pay and SSP as appropriate.

•To deal with SMP calculation and payment together with SPP, Adoption Pay, Shared Parental Leave and any relevant enquiries.

•To process Company lunch allowance, car parking, mobile phone deductions, overtime, bonus payments, annual leave bonus and other ad hoc payments and deductions via payroll systems.

•To process bonus payments, the Company’s Business Incentive Scheme payments and other ad hoc payments via payroll systems.

•To produce accurate reports and information for Government departments relating to payroll, taxation etc. ensuring all deadlines are met.

•To produce all necessary reports for the payroll, to include payment proposal, summary by CC, Payment Confirmation, Payroll Processing and sending the Bacs

•Real Time Information – submitting the required data for each payroll

•Processing and checking the HMRC inbound and outbound downloads each month

•To produce ad hoc reports / statistics using the payroll system and Excel as required.

•To set up and communicate new Pensions and AVC’s for new employees, amendment and leavers on payroll systems and pension provider website. To issue relevant paperwork, handling all enquiries and ensuring all deadlines are met.

•To respond promptly to all written and verbal enquiries from members of staff regarding payroll / taxation queries.

Practical experience and evidence is required in the following areas:

• Demonstrable experience of responsibility for administering a payroll in excess of 500 employees

•Knowledge of all aspects of Payroll procedures including statutory payments and deductions and voluntary deductions / court orders

•Current Tax / NI / HMRC legislation

•The ability for manual payroll calculations

•Tax Year End reconciliations

•Understanding of obligations to other departments both internal and external (e.g. management reporting)

•Demonstrable experience of computerised payroll systems

•Excellent written communications skills

•Ability to priortise and manage multiple tasks at a time

•Demonstrate problem solving skills

•Confident dealing with complex numerical information

•Report writing skills

•Self motivated

•Well organized

•Flexible and adaptable

•Resilient

•Diplomatic

•Quality focused

•Strong interpersonal / communication skills at all levels

•Strong team player

Desirable - Evidence of practical experience in the following areas:

•Knowledge of Agresso Milestone 4

•Conversant with Benefits including P11ds

•Educated to A Level / relevant GVNQ standard or equivalent

WE ARE ONLY ABLE TO CONSIDER CANDIDATES FROM AN ENERGY MANAGEMENT BACKGROUND

This is a great opportunity to join a well-established organisation in central Bromley and becoming part of an ever growing team!
• To deal with your own supplier queries by phone and email
• Maintaining systems with accurate data – account details and contract rates
• To monitor and analyse customer data
• Making sure all documents and procedures are kept up to date and making any amendments accordingly
• Management of customer / supplier billing queries
• Creating payment spreadsheets as per customer specifications, whilst dealing with general billing enquiries
• Ensuring that the customer invoice cycle understood and kept updated and validated
• Manage workload using Outlook tasks and ensure emails are processed within dedicated timescales
Experience
• Experience of working with data manipulation and validation
• Advanced IT skills including MS Word and Ms Excel
• A proactive customer service approach and problem solving skills
• Excellent communication skills both written and spoken with a high level of numeracy and literacy
• Strong attention to detail
Hours
Full-time hours - Monday to Thursday 0845-1700 and Fridays 0845-1600!

WE ARE ONLY ABLE TO CONSIDER CANDIDATES WITH AN ENERGY / UTILITIES BACKGROUND

THESE POSITIONS ARE BASED IN THE BROMLEY AREA.

Account Managers - Energy / Utilities + Bonuses!

These are full-time, permanent positions with a leading, award winning company in their particular field.

• The role will involve managing your own accounts ensuring the highest level of customer service whilst maximising potential business opportunities.
• Build, develop and maintain strong relationships with clients and suppliers
• Investigation into client issues in line with agreed SLA’s
• To fully understand and realise the client’s individual needs
• Support the Business Manager with contract renewals
• Keeping up to date with any changes within the industry and legislation
• Creating client reports, either ad hoc or agreed client deliverables
• To understand how your clients fees are structured and provide monthly reporting to the Accounts department
• Carry out all systems administration ensuring a high level of accuracy
• To carry out and attend client service and ad/hoc meetings as required

Job requirements:

• Previous Account Management experience from within the energy / utilities industry
• Excellent communication skills over the phone, via correspondence and face to face
• Able to manage client expectations and provide solutions
• A high level of computer literacy with strong Word and Excel skills
• Able to identify potential business opportunities
• A high level of numeracy and literacy
• Willing to travel with occasional overnight stays within the UK

Hours of work:

Monday to Friday between the hours of 0900 to 1700

We are looking for Clerical Assistants to work for a large professional organisation in Bromley.

The job will involve

• Dealing with incoming correspondence / post
• Logging correspondence and documents
• Updating customer records on the database
• Managing incoming and outgoing emails
• Updating MS Word docs and Excel spreadsheets
• Data input and checking information
• Some telephone work
• Full training is providedSkills required

Skills required

• A good level of numeracy and literacy
• A grade C or above in GCSE Maths and English
• Fast, accurate keyboard skills
• Able to use MS Word and MS Excel
• Excellent written and verbal communication skills
• Good customer service skills
• The ability to work will in a team environment

Hours of work are Monday to Friday 0830 – 1700.

Our client a leading and award winning estate agents are looking for customer service staff to join their contact centre in Medway.

Its a fantastic opportunity if you are interested in starting a career in the property sector or looking to work for a leading corporate firm that offer excellent benefits and progression.

For the role you will need to have:
- Excellent telephone manner and positive personality
- Hardworking and flexible with working hours
- Passionate to give excellent customer service
- Excellent attention to detail
- Confident, resilient and enjoy healthy and fun competition with your colleagues

Full training will be given at the start of the employment and the company offer excellent benefits, commission and progression.

The position will involve a 5 day week shift pattern over 7 days (Earliest shift starts at 08:20am latest shift finishes at 7pm) which includes 3 in 4 Saturdays and 1 in 4 Sundays.

Accounts Payable Assistant

We have an exciting opportunity with a leading medium sized company based in the Ashdown Forest, due to company growth their looking for an accounts payable assistant to join the busy team.

You will benefit from excellent company benefits, they offer staff outstanding training and progression, spacious open planned office on the most beautiful setting in the Ashdown forest.

For the position you will need to have:

-Previous experience within an accounts payable role/team
-Highly numeric, experience of using in house systems
-Strong attention to detail and problem-solving skills.
-Proven analytical skills and ability to prepare concise financial information
-Ability to manage own work, prioritising and managing multiple projects to meet deadlines

You will be asked to:

-Inputting suppler invoices onto the system to ensure their prompt payment
-Making journal adjustments to transaction listing and sending with invoice packs to auditors
-Keeping record of invoices sent to Auditors
-Contacting suppliers for missing invoices
-Filing and scanning invoices daily
-Undertakes supplier account reconciliations
-Makes adjustments, handles queries and resolves problems within company guidelines and policy
-Responsible for BACS runs. Ensuring prompt payment of invoices
-Contacting suppliers for payment details where no remittance advice has been received.

Please contact Kate at Floss to discuss further

Our client, a well established Legal firm based in Tonbridge, is looking for a Legal Secretary to join their team on a full time, permanent basis.

The successful Legal Secretary will be part of the Residential Property team, and will be reporting to the Team Leader. You will be responsible for providing Admin and Secretarial support to your Lawyer, team and the firm in general.

KEY TASKS / JOB RESPONSIBILITIES:

The ideal candidate will have:

Previous working Legal experience, preferably in Conveyancing
An ILEX Legal Secretarial qualification (or equivalent)
Good IT skills
A fast and accurate typing speed
An excellent telephone manner

The working hours are 9am - 5.15pm, Monday to Friday.

Our client, based in Tunbridge Wells, is a well established Property Management company. They are looking for a Property Manager to join their team, on a part time basis. This is a fantastic opportunity and the successful Property Manager will be reporting directly to the Company Director.

You will be responsible for managing 25 residential properties, building upkeeps, liaising with contractors and tenants and dealing with all telephone and email enquiries.

The ideal candidate will have previous Property Management experience, will have a good working knowledge of Property Law and Agreements, have a good phone manner and good IT skills.

The hours are 50 - 75 hours a month, and these are flexible.

The hourly rate is £14.00 per hour + expenses.

Sales Negotiator, Heathfield

Excellent opportunity for an experienced Sales Negotiator to join a high end, busy firm in Heathfield, The company have a profound reputation in the area and pride themselves on having long lasting staff members and clients,

For this role you will be required to:

· Ensuring the sales office and show home are in a great condition
· Ensuring all properties are always ready for viewings
· Showing all properties to interested parties and closing sales offers at the earliest opportunity
· Following up on the progression of the sales to ensure targets are met
· Liaising with agents , developers and solicitors as well as clients to keep everybody informed
· Ensuring the buyers are completely happy with the moving in process.

You will need to show the following:

· Confident, articulate and well presented
· 6 months plus estate agency experience
Professional and loyal
Driving license is essential for this role

Please apply now

Our client, based just outside Tunbridge Wells, is looking for a Care Navigator to join their team. This is a permanent position and you will be reporting to the Registered Manager.

The successful Care Navigator will:

Be taking a 'Whole Person' approach to ensure competent assessment of individual need
Be responsible for the navigation of internal departmental boundaries, eliminating barriers to integrated assessment and goal set
Provide consistently excellent customer service to all prospective patients and guests

Your key duties and responsibilities will be:
• To assess individual need from a 'whole person' perspective at first point of contact, and throughout their stay, using a strengths-based approach.
• To coordinate care and activities across all departments to ensure that individuals accessing the organisation's Health and Wellbeing (BHW) have the best possible opportunities for healing and recovery.
• Contribute to multidisciplinary meetings, working collaboratively with colleagues
• To assist with the coordination of care for customers with bespoke care needs
• To ensure that the organisation's booking system is utilised effectively and efficiently
• To play a crucial role in helping customers to get the right support, at the right time in relation to a wide range of needs, including physical, emotional, spiritual, social and environmental
• To provide excellent customer care, acting as advocate; taking and receiving referrals; prioritising need and ensuring a smooth delivery of appropriate services
• To be customer focused and willing to act as an ambassador for the organisation
• To liaise with support agencies to deliver a bespoke package in relation to identified need
• To maintain relationships with local health services and community organisations to optimise opportunities for ongoing support and meaningful engagement with local opportunities
• Collation of comprehensive data and information on a regular basis
• To offer timely access to assessment, information and coordination of appropriate intervention
• To support customers to build on their own strengths and capabilities to improve quality of life
• To advocate for the needs of customers with a focus on recovery and quality of life
• To work with customers across traditional health and social care boundaries building a bridge between care professionals and social opportunities
• To monitor each individual’s intervention package to ensure it is supportive and relevant

• To influence and promote healthier strategies with individuals accessing services at Health and Wellbeing

Budget and Resources
• To assist with the development of customer invoices and payment processes
• Take part in evening and weekend work as necessary to ensure cover.

General
• Follow the policies, procedures and practices of the organisation.

Hours of Work 37.5 hours per week. Worked between the hours of 08:00 and 20:00. Weekend working will also be required on a rotational basis.

Holiday 5.6 weeks per calendar year including 8 bank and public holidays (pro rata for part- time working). The holiday year runs from 1 February to 31 January. An additional one day of holiday will be awarded following 5 years continuous service (pro rata for part-time working).

Pension Scheme The organisation operates a contributory Qualifying Workplace Pension Scheme.

Probationary period: Six months

Notice Period 1 week on either side during probationary period. 1 month on either side following successful completion of probationary period.

The ideal candidate will have:

A minimum of 2 years experience in a Health or Social Care setting

Experience of comprehensively assessing care and wellbeing needs

Sound understanding of theory and practice principles of person- centred care, long term conditions and health and social policy

Excellent working knowledge of risk management and assessment processes

Excellent working knowledge of adult and child safeguarding, experience of a strengths based approach to assessment

Experience as a care coordinator or care navigator

Training in motivational interviewing

Experience of initiating and sustaining relationships with a variety of health and social care professionals

Experience of coordinating services in a multi-professional environment

A minimum of NVQ level 3 in care management or an equivalent Health and Social Care discipline

A Post-graduate level training and qualification in Health or Social Care

Confidence in the use of electronic records, spreadsheets and databases

Excellent communication and administrative skills,

The ability to access accurate and up to date information for a range of local services in relation to individual needs

The ability to problem-solve, be responsive and remain calm under pressure

Knowledge of booking software

You must also have:

Excellent communication skills at all levels able to communicate with sensitivity, warmth and empathy

Resilience to work in a challenging and changing environment, responding quickly and flexibly to new developments

Be a creative thinker

A positive and enthusiastic approach with great ambassadorial skills

Be computer literate with good knowledge of Microsoft Office

The ability to prioritise and manage diverse workload

The ability to work confidently in a multi-disciplinary environment

Your own transport is required to due to location.

Our client, based in Tunbridge Wells, is looking for a Contact Centre Advisor to join their team. This is a temp to perm position, with an immediate start.

The successful Contact centre Advisor will be responsible for:
• Answering the telephone to make appointments for their engineers to repair customers’ domestic appliances that have developed a fault
• Giving usage advice to customers on their appliances to avoid the necessity for sending an engineer while the appliance is under the manufacturer’s guarantee
• Ordering replacement spare parts for engineers
• Liaising with manufacturer customer services, insurance companies, suppliers and other departments
• Responding to customer e-mails

The ideal candidate will:
• Be able to show empathy and have a genuine desire to want to help customers
• Want to develop and grow within a team
• Be proficient in using computers
• Be a fast learner and adaptable to learning bespoke software packages
• Have the ability to remain calm under pressure
• Have a good telephone manner and be able to communicate in all situations in a polite and professional manner
• Be self-motivated and be able to prioritise tasks
• Possess a willingness to learn and be able to adapt to changes in processes
• Have impeccable time keeping
• Be an exceptional communicator, both over the phone and in all written communications (e.g. email)

The role:
• This is a permanent position subject to an initial 3 month probationary period
• Salary £14,000 - £16,350 per annum, plus £3,240 performance related bonuses (after probationary period)
• 40 hours per week Monday-Friday
• Saturday mornings on a rota basis (usually 1 in 3), paid as overtime
• Generous company contribution to pension scheme (after probationary period)
• 20 days holiday per annum (pro rata) increasing by 1 day for every year of service to a maximum of 25 day

Legal Secretary – Probate

My Client, a multi office legal firm is looking for a Legal Secretary for their expanding Probate department

You will be responsible to manage a caseload of probate files under supervision of the probate manager through a bespoke probate case management system, corresponding at the initial stage with clients, managing responses from third parties, preparation of probate papers and sending out correspondence to the probate registry.

You will be required to:

- Experience with probate caseloads and a basic understanding of probate processes and procedures is beneficial for the role.
- Attend to clients both on the telephone and in person
- Setting up and closing files as well an ensuring the case management system is continually updated
- Excellent IT skills

The company pride themselves on looking after and mentoring their staff, they also offer excellent company benefits and hours

This is a permanent position working for a large corporate employment in the Croydon area.

We are looking for an Operations Manager to lead a small team of customer service specialists to ensure that the client's service is fully realised. You will be supporting your Team Manager and Team Leader by assuming responsibility for all operational issues within the department.

Duties include:-

Management of the Department
Performance Management
Communication
Quality Focus
Coaching & Development
Planning & Budget Control
Complaint Management
Client Liaison
Reporting / Projects

Education, Training & Qualifications

•Educated to the equivalent of A Level standard or above
•Team Management Training – within at least 7 of the following areas: Reviewing, target setting and forecasting performance, appraisals, team meetings, counselling, maintaining personnel records, delegation, disciplinary meetings, absence counselling, statistical reporting.
•Performance Management Training – within at least 4 of the following areas: One to one meetings, auditing, identifying training needs, coaching and development, objective setting, Personal Development Plans.
•Complaint Management Training: Handling of difficult customers, objective report writing

Specialist skills & knowledge
•Previous experience at Operations/ Department Manager level, or equivalent, leading/managing Supervisors/ Team Leaders.
•Practical working knowledge of the principles of Insurance, with a strong understanding of Domestic/ Commercial Property Insurance
•Strong organisational and problem solving skills
•Ability to effectively communicate at all levels both verbally and in writing, including senior level client liaison
•Intermediate knowledge of Outlook, Excel, Word
•Proven track record of successfully meeting personal and business targets
•Demonstrable experience in process review and improvement

Hours of Work

Based on a 35 hours per week over 5 days - Monday to Friday (with some Saturdays working)

Overview:
Design, deliver and co-ordinate development programmes and specific training courses to employees as directed by the People, Performance and Development Leader, ensuring the highest standards are maintained in line with all company accreditations. Update all training records and complete all associated administration.

Hours
35 hours per week. Due to the nature of this position there may be a requirement to provide training outside of Monday to Friday 9 – 5, with a potential shift between 7am-7pm. Hours may vary in line with business needs. Some travel may be required in line with business needs.

Responsibilities:

Source and/or deliver the following as directed by the People, Performance and Development Leader
• All Induction programmes
• Deliver virtual training to Sensee remote home workers and support the roll out by updating training material suitable for the virtual training environment
• Group training courses
• One to one coaching and/or development sessions
• Ad-hoc courses

Product Knowledge

• To be fully aware of all processes and procedures within Operations. To ensure that product knowledge is up to date.

Training & Coaching

• Where necessary, introduce appropriate training and coaching techniques that best suit the learning group and have the desired outcome.
• Liaise with appropriate management team members to provide training and ongoing support for all employees and implement relevant training solutions as required.

Training Needs Analysis

• Through regular liaison with the Operations Management Team, identify individual development areas for all staff with a view to improving and maintaining expected standards of performance.
• Conduct needs analysis as required by the People, Performance & Development Leader.

Training Records & Literature

• Maintain training records, identifying suitability, to both the individual and the relevant Operation’s departments of all training or development carried out.
• Prepare all documentation for training to be delivered and complete all associated administration.
• Report all training and development needs identified for individuals to the People, Performance and Development Leader using course feedback reports, Appraisals, Management requests or other sources available.
• Submit training returns, training assessments and performance monitoring reports to the People, Performance and Development Leader.
• Maintain all relevant training documentation, reference guides, handouts and department intranet pages through regularly reviewing and publishing updates.

Project work

• Some project work may be required

Education/Training/Qualifications

Essential:
• Good standard of general education
• GCSE or equivalent in English and Maths
Desirable:
• Educated to A Level standard or equivalent
• Have a nationally recognised training qualification

Special skills & knowledge

Essential:
Evidence of experience within the following areas –

• Be conversant with practical training needs analysis and evaluation techniques
• Excellent presentation skills with previous experience in designing and delivering training/development programmes
• Proven experience working in an employee development role within a call centre environment
• Strong administration skills
• Practical knowledge of using MS Office and SharePoint
• High standards of written and spoken English

Desirable:

• Experience of delivering training in a virtual environment
Aptitude/Personality

Essential:

• Proven multi-tasking experience within a fast paced environment
• Excellent communication and interpersonal skills - and the ability to liaise with people at all levels
• Patient and adaptable to changing situations
• High attention to detail and a quality focus
• Self-motivated, enthusiastic and able to work both independently and supporting colleagues within a team
• Professional manner

Other

• Have a creative and innovative approach to delivering effective training/development solutions

Do you have sales experience and looking for an exciting role with a leading firm?

Our client, based near to Crowborough have an excellent reputation in their field and pride themselves on their outstanding staff training and development. They have well located offices and you will join a sales team of 6 other executives.

The role will involve:

- Incoming and outgoing calls

- Most of the sales are warm with a small amount of cold leads

- Proactive in upselling and cross selling to the suppliers

- Reaching and exceeding targets

- Inputting call information onto the system

The company offer outstanding training to all new starters, excellent benefits and uncapped commission structure. Hours are Mon - Fri 9am - 5.30pm

Our client a leader in their field are looking for an experienced Account Manager to join their busy travel and tourism team.

You would benefit from an excellent basic of £42,000 with company car or allowance and bonus, the also offer excellent company benefits.

The role will involve:

-Account managing high profile B2B partners

-Account manager existing business with corporate travel accounts

-To achieve agreed annual sales targets

-Build and liaise with numerous head office functions to make sure good relationships are maintained

-Maintain and manage new business at all times

The ideal candidate will need to have:

- Self motivation and driven to meet targets

- Strong interpersonal skills

- Commercial understanding

- Advanced PC skills including powerpoint

- Clean driving license

Application Support Officer

The responsibilities of the role include to:

This is a full-time permanent position with a leading global organisation in Bromley, Kent.

The aim of the role will be to support a number of client software applications.

• Assist in the design, deployment, support, reconciliation and maintenance of the multiple applications
• Ensuring that documents and reports are produced at the correct time
• Ensuring that bills and letters are accurately produced and dispatched
• Respond to calls logged on helpdesk within SLA
• Liaise with suppliers, managers, clients and third-party software providers
• Undertake project work as required
• Support colleagues as required
• Conform at all times to all established processes, best practices and performance standards

The ideal candidate will have experience of supporting applications within a customer focused environment. Maths and English GCSE at grade C or above with an excellent knowledge of MS Word and MS Excel.

ours of work – Monday to Friday
Excellent company benefits

Our client, based in Bromley, is looking for a Warehouse/Canteen Assistant to join their team on a permanent basis. This is a varied role and a great opportunity. You will be working in the warehouse in the mornings, and switching to the canteen in the afternoons.

The ideal Warehouse/Canteen Assistant will be willing, flexible and happy to 'muck in'.
The Warehouse duties will include processing online orders, picking, packing, labelling and pricing.
The Canteen duties will include cleaning, basic food prep, serving and clearing. You will also help with the preparation and service for functions and events.

The hours are 8.30am - 4.30pm, Monday to Friday.

Main Duties

• Responsibility for the supervision of the day-to-day activities and co-ordination of customer’s projects / site installation, from quotation to handover.
• RAMS to ensure all works are carried out to customer’s site requirements and in line with H&S legislation and best practice.
• Communicate effectively with teams across different departments and collaborate with sub-contractors.
• Working closely with the contracts department and reporting to senior management.
• Manage labour resources for installation and commissioning including all sub-contract labour and specialist trades.
• Specify and source parts and raise purchase requisitions to the Purchasing Department.
• Provide on-going project planning/status and liaising with customers on a regular basis to ensure all project requirements are met.
• Working with the Engineering Teams to provide technical support and detailed site visit reports to clients.
• Assisting Sales Engineers with quotations and technical specifications
• Cost-Control / P&L responsibility reporting to the financial director and finance team.
• Supporting the engineering departments with Mechanical and Electrical CAD drawings for the production of technical manuals and handover documents.

Candidate Requirements

• Excellent man-management and contract management experience essential.
• Engineering background; electrical or mechanical.
• Excellent attention to detail, well organised with excellent planning skills
• Excellent communication skills and able to communicate across all levels.
• Fully IT literate MS Office, Mech & Elect AutoCAD experience.
• Full UK driving licence
• Based at the Biggin Hill head office must be able to travel throughout the UK.

We are looking to recruit a Business Development / Sales Executive who is able to manage the specified sales territories with the ability to see the complete sales process from start to finish. You will have a strong sales record within engineering or technically based industries and must be the sort of person that thrives on a challenge and will be responsible for the long term growth and success within your region. You must be an excellent communicator across all levels of the business and able to present to board level.

Roles & Responsibilities will include new business development as well as developing the existing customer base. You will ensure that best practice and technical solutions are delivered at all times to the customer.

You must have the ability to deliver technical sales presentations and assist in all areas of sales activities. Reporting directly to the Sales Director ensuring that all sales data is logged on the company CRM systems.

The ideal candidate would ideally have a strong technical background in the building services, facilities management or automation industries
Must be able to work cohesively as part of a small team and also on your own initiative, possess a positive and enthusiastic character whilst maintaining professional standards at all times.
A can do attitude and strong work ethic is essential.
Your profile will be assessed carefully based on; Aptitude for sales and the ability to learn and take on new concepts.
Should have the determination to lead the sales process with a proven track record in a technical sales environment.
Degree level qualification and or industry experience.
Full UK driving licence.

This is a permanent position for a leading insurance services company in the Croydon area.

The role will be supervising a team of 5 colleagues in a busy finance / settlements departments.

You will be responsible for the following:

Supervising the team ensuring that they are working towards deadlines
Validating supplier invoices and ensure that personal claims are checked
Highlighting any payment errors and inaccuracies to line managers
Provide procedural advice to internal customers and suppliers
Manage incoming calls and email from suppliers and provide written reports
Bringing any exceptional invoice issues for the attention of the Head of Procurement
Assisting with loading of data onto systems
Ensure policy data is added manually and accurately
Ensure all correspondence by the team is carried out to the expected standard
Carry out monthly one to one's and annual performance reviews with the team
Organise and manage team meetings
Weekly and monthly management reporting

Ideal candidate:

Educated to A level or degree level desirable
A relevant professional qualification or part qualified
Accounts Payable experience is essential
Team Leader / Manager experience is essential
Excellent communication skills
Good reporting / analytical skills

Hours:

Monday to Friday 0900 to 1700

Account Managers - + Bonuses!

These are full-time, permanent positions with a leading, award winning company in their particular field. Interested candidates will have gained experience from within the energy / utilities industry.

• The role will involve managing your own accounts ensuring the highest level of customer service whilst maximising potential business opportunities.
• Build, develop and maintain strong relationships with clients and suppliers
• Investigation into client issues in line with agreed SLA’s
• To fully understand and realise the client’s individual needs
• Support the Business Manager with contract renewals
• Keeping up to date with any changes within the industry and legislation
• Creating client reports, either ad hoc or agreed client deliverables
• To understand how your clients fees are structured and provide monthly reporting to the Accounts department
• Carry out all systems administration ensuring a high level of accuracy
• To carry out and attend client service and ad/hoc meetings as required

Job requirements:

• Previous Account Management experience in a client facing role is essential
• Excellent communication skills over the phone, via correspondence and face to face
• Able to manage client expectations and provide solutions
• A high level of computer literacy with strong Word and Excel skills
• Able to identify potential business opportunities
• A high level of numeracy and literacy
• Willing to travel with occasional overnight stays within the UK

Hours of work:

Monday to Friday between the hours of 0900 to 1700

Our client, based in Sevenoaks, is looking for an Assembler to join their team on a temporary basis, for approx. 4 weeks.

The successful Assembler will be assembling mechanical units, so some previous experience with handling tools would be an advantage.
This is a hands on role.

The hours are 8am - 4.30pm, Monday to Friday.

This is an immediate start.

Own transport is desirable, due to location.

Our client, based in Bromley, is looking for a Warehouse Operative to start immediately, on a temporary basis. This booking will finish mid July.

The successful Warehouse Operative will be:

The ideal candidate will have good communication skills, be able to work at a fast and accurate pace and have a flexible approach.
You will be IT literate, and training will be given.

The hours are on a shift pattern,8am - 4pm,and 4pm - midnight Monday to Friday, and some weekends will be required. You will have days off in the week if you work over a weekend. This is an immediate start.

Are you looking for a change of career or just a new challenge within Customer Services?

We are looking for people with excellent communication skills and a good level of numeracy and literacy for a leading employer in the Croydon area.

The roles are permanent opportunities and will involve working in a professional, busy call centre dealing with incoming calls from customers requiring help! (No sales just pure customer service).

If you are working within the Care or Retail industry we would especially love to hear from you?

All we ask is that you are able to work 37.5 hours per week and you can work a shift pattern that includes early mornings, evening and weekends on a shift basis.

Excellent salary and benefits.

This is a great opportunity to join a leading worldwide organisation as part of a prestigious customer service team.

Duties will include

• Handling incoming and outgoing telephone calls in a prompt and courteous manner in line with company expectations
• Provide a proactive response to calls for assistance and providing advice and solutions
• To ensure that customers receive the most appropriate service in a timely and cost effective manner
• To ensure that the customer is kept fully appraised of the progress
• To ensure that accurate costing are giving for all cases using available systems
• To liaise with internal and external business contacts
• Work in line with client SLA’s and company standards

Skills / requirements

• Experience of liaising with customers over the phone in a professional services environment
• Candidates will have excellent verbal and written communication skills
• Have a good level of numeracy and literacy with good keyboard skills
• Educated to GCSE standard
• Be well presented
• Able to commit to shift working

Hours

Working 37.5 hours per work on a 24/7 shift basis

Earliest start time 0630

Latest finish time 2300

There will be a requirement to work 4 overnight shifts approximately every 10 weeks for which a bonus of an additional £55 will be paid per night.

Other benefits include £30 luncheon vouchers per month, paid annual leave, lifestyle benefits and enhanced overtime rates.

This will be an opportunity to join a leading international organisation in their Bromley office.

The role will involve providing back office administration support on a number of client contracts. This will involve processing incoming correspondence and emails. Updating customer accounts on the computer as well as managing some customer queries.

The role would suit an individual who has at least 6 month experience within a clerical / customer support role who has good data entry skills and strong attention to detail.

Suitable candidates MUST have a grade C or above in GCSE Maths and English and be available to work Monday to Friday on a full-time basis (37.5 hours per week).

Temps required! Are you looking for secretarial, administration, catering or kitchen work?

Please contact Adrienne on 01892 860909 or at adrienne@flossagency.co.uk

Various hours, good rates of pay!