Customer Service Co-ordinator's (Hybrid)

Afternoon & Evening shifts

Are you looking for a busy and exciting position and do you have a passion for helping people!

You will be delivering outstanding experiences by providing practical solutions and advice at a time when your help is needed most. You will use your organisational skills in a kind and empathetic way, ensuring our customers are cared for at every step of the way. Dealing with both inbound and outbound calls, you will have excellent communications skills with the ability to stay calm under pressure.

Hours: This position is based on a 35-hour week and will include working weekends and bank holidays, covering shifts between 3pm and 11pm - Mon-Sun.

You will:

• Handle all in and outbound calls in a helpful, polite and professional way
• Provide proactive solutions to our customers
• Monitor all aspects of the task to ensure all services are provided at the agreed time
• To ensure all product and technical knowledge is applied at every opportunity
• Handle all regulated complaints within the FCA complaint guidelines

About you:

• You will have a good level of general education, including Maths & English A-C GCSE or equivalent
• A genuine desire to provide a high level of customer service
• Have the ability to effectively manage your own caseload
• Able to show empathy and remain calm in a pressurised environment
• Flexible and able to work a variety of shifts