PA, Administration & Customer Service
This role is full time - 37 hours per week with a salary of up to £26,000 depending on experience. This will be a busy and varied role administrative role with a strong emphasis on customer service. You will be part of the Customer Service team...
This role is full time - 37 hours per week with a salary of
up to £26,000 depending on experience. This will be a busy and varied role administrative role with a strong emphasis on customer service. You will
be part of the Customer Service team dealing with the day-to-day operation but
have a responsibility for all company legal enquiries & processing of relevant
documentation.
Main tasks and responsibilities:
- Action notifications from Clients including liaison with the Tenant on their options & drawing up the necessary documentation as required.
- Liaise with Solicitors and Homeowners actioning any requests as required & drawing up the necessary documentation when a property changes Freehold Proprietor – deed of variations/deed of surrender.
- Arranging Maintenance Contracts for sub-contractors
- Filing documentation with Land Registry
- To provide an efficient and effective service to customers
- Update and maintain company software
- To accurately record and monitor queries on the company database
- Answer telephone calls and queries professionally, accurately and consistently
- Monitor, manage and action incoming emails
- Liaise with customers on the progress of their enquiry
- Raise jobs sheets, chase up and monitor progress
- Liaise closely with contractors
- Reviewing Lease Agreements and Contracts
- Raise purchase orders
- Check and process invoices
- Produce and send letters
Skills, experience and attributes required:
- At least 2 years experience in a customer service role
- Handling legal processes and documentation
- Proficient in using Microsoft products and general IT literacy
- Committed to providing a high standard of customer care
- Excellent organisational and time management skills
- Excellent communication skills, both verbal and written
- Ability to handle complaints and difficult situations
- Able to work as part of a team, but also independently
Plus a monthly bonus of £130 and early finish every FRIDAY!
Based at our client's office in Kent, reporting to the Commercial Manager, this role will be important in providing a first class service to their customer base. You...
Plus a monthly bonus of £130 and early finish every FRIDAY!
Based at our client's office in Kent, reporting to the Commercial Manager, this role will be important in providing a first class service to their customer base. You also will be part of a small and helpful team.
Main duties:
1.To provide excellent customer service to new and existing customers
- This will involve dealing with queries raised from an existing client base as well as liaising with new clients.
- Providing quotations for products and optimising existing business.
- Carry out call backs to ensure client satisfaction.
2.To assist with general administrative duties as required
- Inputting orders onto the system
- Raising and placing orders onto SAGE
- Processing card payments
- Sending and receiving emails
- Sending out catalogues
3.To work as an effective member of a small team
- To liaise with warehouse regarding customer orders and stock availability
- Liaise with client partners and courier companies
- Providing support to the field sales team by following up on leads
- Keeping colleagues up to date
Hours of work:
Monday to Thursday - 0830 to 1700
Early finish every Friday - 0830 to 1430
Benefits:
- On-site car parking
- Attendance bonus
- Health Care Assistance
- Employee Assistance Programme
- 30 days annual leave to include bank holidays
- Additional day annual leave for your birthday
- Pension
- Life Assurance