Financial, Legal & HR
This is a fantastic opportunity for an individual seeking a part-time Admin / Client support role within the financial services sector.
The role will involve:
- Dealing with clients over the phone and via email
- Meet and greet...
This is a fantastic opportunity for an individual seeking a part-time Admin / Client support role within the financial services sector.
The role will involve:
- Dealing with clients over the phone and via email
- Meet and greet visitors to the office
- Sending out correspondence and documents
- Preparing quotations and processing application forms
- Calculating fees, sending out invoices
- Diary management and arranging meetings
- Carry out market research
- MS Excel to update spreadsheets
- Ensuring client records are up to date
Experience:
Previous experience within financial services / FCA environment essential
A good understanding of wealth management products / services ideal
A high level of accuracy and attention to detail
Confident IT user namely Word and Excel
Excellent communication skills both verbal and written
A good level of numeracy and literacy
Hours of Work:
This will be a part-time role working 3 days per week (21 hours).
Workdays are flexible and there will be the option for hybrid working after successful completion of probation period.
Candidates will need to live in the local area - (Due to location, access to own transport is ideal)
On-site free car parking space available.
THIS IS A HYBRID ROLE WORKING 3 DAYS PER WEEK IN THE OFFICE AND 2 REMOTELY.
As a Claims Team Manager in a busy, fast paced claims department you will be responsible for leading, motivating and developing a team of Customer Claims Specialists...
THIS IS A HYBRID ROLE WORKING 3 DAYS PER WEEK IN THE OFFICE AND 2 REMOTELY.
As a Claims Team Manager in a busy, fast paced claims department you will be responsible for leading, motivating and developing a team of Customer Claims Specialists which delivers outstanding experiences to customers each and every day, whilst ensuring that all performance targets and KPI’s are consistently met
This position is based on a 35 hour week on shift basis. Hours will be between 8am to 8pm Monday to Friday, 9am to 5pm Saturday. However, our business can be unpredictable and there will be times when we need you to work longer.
You will:
- Have excellent communication skills which are essential when working in a shift environment
- Complete PDP for your team, understand career ambitions and aspirations and assist with future development
- Set SMART targets, spend time listening to calls and providing side by side feedback and guidance
- Ensure employee records are maintained and one-to-one meetings are delivered on time
- Deal with any employee relations issues which may arise
- Handle all regulated complaints within the FCA complaint guidelines
- Work with the quality auditors to understand any performance or productivity issues within your team.
About you:
- At least 2 years experience leading a claims team - this is essential
- Experience of managing a team within a contact centre environment or similar
- Experience within a claims.
- Customer focused, results orientated and outcome driven
- Ability to work effectively within a team environment where some reports are working remotely 24/7
- Excellent leadership qualities & ability to delegate effectively
- Commercially aware
- Good standard of education
- Strong knowledge of Microsoft office/in-house bespoke systems
- Flexible and adaptable and happy to work shifts
Staff Benefits
You will receive excellent training for this role as we are dedicated to ‘Achieving Excellence Through Learning.’ You are always encouraged to bring your ideas and highlight any areas for improvement in processes.
In exchange for your expertise, experience and enthusiasm, the organisation will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.
You will provided with competitive annual leave and contribute towards a company pension scheme. You will have access to a range of discounts on products, as well as vouchers and discounts for high street and online retailers. You will also benefit from a company bonus scheme, Private Medical Cover, competitive annual leave, annual Flu vaccination, annual Eye Care vouchers, discounted Insurance, Roadside Assistance free after 6 months’ probation, Corporate Social Responsibility and an Interest free season ticket loan after probation.
Job Type: Full-time
Do you have current or previous claims handling experience and are you looking for your next challenge? If so, we would love to hear from you so that we can tell you more about this great place to...
Do you have current or previous claims handling experience and are you looking for your next challenge? If so, we would love to hear from you so that we can tell you more about this great place to work!
Details:
- All customers are calling for help and therefore you will be required to handle all incoming and outgoing telephone calls in a helpful, friendly, polite and professional way.
- To proactively manage each claim ensuring that the customer receives the most appropriate service in a timely and cost effective manner.
- To monitor all aspects of the claim to ensure that all services are provided at the agreed time and that the customer is kept fully appraised of the progress.
- Handle first notification of loss (FNOL) calls empathetically, enter all relevant claims information accurately and agree the next course of action, whether we are requesting further information or are able to fast track the customers claim.
- Our first thought should be to obtain any information in the quickest way, therefore proactive calls are essential to provide updates and request customer information.
- Assess new claims in accordance with policy terms and conditions, within specified service levels and in line with department procedures.
- To ensure that the relevant Supervisor/Manager is informed of any service failure or potential problem.
- Identify and initiate potential recoveries from 3rd parties
About you:
- You will be professional and have great communication skills both verbally and written.
- You must have a minimum of 1 year claims handling experience. (This is non negotiable).
- You must have proven experience of providing a quality customer service within a pressurised office environment.
- You will have a genuine desire to provide a high level of customer service.
- You must be able to effectively manage multiple cases.
- You will have a high attention to detail and quality focus.
- You will have a proven ability to prioritise multiple tasks and work under strict timescales/under pressure.
- You will be PC Literate.
Hours of Work:
Based on a 35 hour working week with shifts ranging from 0800 starts and finishes up to 2000 Monday to Friday. There will be a Saturday requirement which works out 1 Sat every 5 weeks.
Benefits:
- Company Bonus Scheme
- Private Health Cover
- Company Contributory Pension
- Free Breakdown Cover on a vehicle
- Life Assurance
- Competitive Annual Leave
- Employee Assistance Scheme
Job Title – Customer Claims Specialist
The role:
You will support customers who call in for assistance regarding their policy, providing accurate information in response to...
Job Title – Customer Claims Specialist
The role:
You will support customers who call in for assistance regarding their policy, providing accurate information in response to their enquiry. You will respond to enquiries relating to existing claims, and update systems with all conversations and documents received. You will handle customer escalations positively, ensuring that any unresolved issues are highlighted to your manager.
You will contribute to regular team meetings and be supported through your initial training and beyond with our buddy system. You are encouraged to bring your ideas and highlight areas for improvement in processes.
You will support managers in motivating and developing the team to consistently achieve our agreed client service levels.
Hours:
35 Hours per week. Shifts covering 8am to 8pm Monday to Friday, 9am to 5pm Saturday. You will be required to work 1 in 5 Saturdays with a day off in the week if worked.
You will:
- Support your Manager by taking the time to plan shift based on volume and resource available. Identify any potential fall in service levels and discuss appropriate steps to resolve with the management team.
- Support the claims team with customer queries, live case management & complaint handling
- All customers are calling us for help and therefore you will be required to handle all incoming and outgoing telephone calls in a helpful, friendly, polite and professional way.
- Handle first notification of loss (FNOL) calls empathetically, enter all relevant claims information accurately and agree the next course of action, whether we are requesting further information or are able to fast track the customers claims
- To proactively manage each claim ensuring that the customer receives the most appropriate service in a timely and cost effective manner.
- To monitor all aspects of the claim to ensure that all services are provided at the agreed time and that the customer is kept fully appraised of the progress.
- Our first thought should be to obtain any information in the quickest way, therefore proactive calls are essential to provide updates and request customer information.
- Assess new claims in accordance with policy terms and conditions, within specified service levels and in line with department procedures
- Support managers in monthly team meetings and effectively communicate to the team relevant department information
About you:
- You must have insurance claims experience
- You must have proven experience of providing a quality customer service within a pressurised office environment
- You will have a genuine desire to provide a high level of customer service
- You must be able to effectively manage multiple cases
- You will have a high attention to detail and quality focus
- You will have a proven ability to prioritise multiple tasks and work under strict timescales/under pressure
- You must have an excellent telephone manner