Financial, Legal & HR

Plus £1500 Annual Bonus (paid quarlterly)

Do you have experience working within a claims department and would you like to work from home.

Your main duties will be:

• To provide a professional and proactive response in assessing claims in line with policy and procedure
• Handling all incoming and outgoing calls
• Handle First Notification of Loss (FNOL) calls, entering relevant claims details
• To monitor and manage claims ensuring all services are provided in a agreed timescales
• Assessing new claims in accordance with policy terms and conditions
• Identify and initiate any potential recoveries from 3rd parties
• Handle any complaints in line with FCA guidelines

Skills / Experience:

• Previous claims handling experience is essential
• Excellent customer service and problem-solving skills
• Strong attention to detail
• Good communication skills both verbally and written

Hours of Work:

35 hours per week – Monday to Friday (No weekends or evenings)

Shifts are between 0800 and 1800 on a rota basis 8-4 9-5 10-6

All equipment provided (PC / Screen / Keyboard & Mouse / Smartphone / Headset)

PLUS DISCRETIONARY ANNUAL BONUS UP TO £1,680 AND EVERY OTHER FRIDAY OFF (WITHOUT COMING OUT OF YOUR ANNUAL LEAVE ENTITLEMENT)!

Summary of Role

To provide monitoring support to ensure the business complies with all relevant regulations and to contribute to the management of conduct risk, including culture and quality assurance, to ensure the fair treatment of customers.

Key Responsibilities & Duties

• Undertake customer care telephone calls (CCC) and record findings
• 2nd line monitoring of field force of Financial Advisers
• 2nd line monitoring of Head Office staff to ensure fair customer outcomes
• Assist Compliance team with follow up/investigation of areas of concern
• Identify at risk performers
• Identify customer vulnerability
• Liaise with Compliance team to achieve monitoring targets
• Assist Compliance team with various MI for reporting purposes

Knowledge, Skills and Experience

• Experience of working in Financial Services
• Knowledge of Life Assurance, Investment and Pension products
• Understanding of Conduct Risk and Treating Customers Fairly (TCF) outcomes
• Excellent communication skills both written and verbal
• Empathy towards ethical business model and TCF culture
• Ability to identify customer vulnerability and to act appropriately
• Motivation and ability to develop

Qualifications

• A-level (or equivalent) or relevant professional qualification desirable
• Educated to degree level desirable

Additional Information

• Training provided

As well as an opportunity to work with talented people we offer a competitive salary, life cover, pension scheme into which the company will contribute up to 10% of total earnings and a performance based discretionary bonus scheme.

URGENT OPENING!

We are looking for an Accounts Assistant to work for a successful and expanding organisation in Crowborough who also have offices in Europe.

This will be a permanent role working Monday to Friday 0900-1730.

• Working as part of a small team to assist with the smooth running of the accounts office
• Processing and posting purchase ledger invoices
• Using Xero software, Word, Excel and Outlook
• Reconciling supplier statements
• Raising payments and bank recs
• Supporting teams outside of the UK

The ideal candidate will have a minimum of 18 months experience within a similar role with a good understanding of the accounting process.

Be able to work as part of a team, with good keyboard skills.

There will be an opportunity to develop the role for the right candidate!