01892 240 845

info@flossagency.co.uk

  • slide
  • slide
  • slide
  • slide
  • slide
  • slide
  • slide
  • slide
  • slide
  • slide
  • slide
Customer Service Advisor - Entry Level
Tunbridge Wells
Upto £19,000 OTE
Permanent

Our client, based in Tunbridge Wells, is looking for a Junior Contact Centre Advisor to join their team. This would suit an entry level candidate who is interest to start a career within a call centre/customer service environment, as full training in...

Our client, based in Tunbridge Wells, is looking for a Junior Contact Centre Advisor to join their team. This would suit an entry level candidate who is interest to start a career within a call centre/customer service environment, as full training in given.

Responsibilities will include:

  • Taking inbound calls and organisation of supplies
  • Providing advise and detailed description on aftercare
  • Ordering replacement
  • Liaising with customer services, insurance companies, suppliers and other departments
  • Responding to customer e-mails
  • You will need to show the following:

  • Want to develop and grow within a team
  • IT literate and excellent Communication skills
  • Be a fast learner and adaptable to learning bespoke software packages
  • Have a good telephone manner and be able to communicate in all situations in a polite and professional manner
  • Possess a willingness to learn and be able to adapt to changes in processes
  • Hours are 8am - 5pm Monday to Friday, Saturdays are on a rota basis and are paid over time..The company offer an excellent benefits and bonus scheme and ongoing excellent training and development

    Please contact Kate at Floss to discuss in more detail

    Applications Officer - Helpdesk
    Bromley, Kent
    19-25K PA
    Permanent

    Application Support Officer

    The responsibilities of the role include to:

    This is a full-time permanent position with a leading global organisation in Bromley, Kent.

    The aim of the role will be to support a number of client...

    Application Support Officer

    The responsibilities of the role include to:

    This is a full-time permanent position with a leading global organisation in Bromley, Kent.

    The aim of the role will be to support a number of client software applications.

    • Assist in the design, deployment, support, reconciliation and maintenance of the multiple applications
    • Ensuring that documents and reports are produced at the correct time
    • Ensuring that bills and letters are accurately produced and dispatched
    • Respond to calls logged on helpdesk within SLA
    • Liaise with suppliers, managers, clients and third-party software providers
    • Undertake project work as required
    • Support colleagues as required
    • Conform at all times to all established processes, best practices and performance standards

    The ideal candidate will have experience of supporting applications within a customer focused environment. Maths and English GCSE at grade C or above with an excellent knowledge of MS Word and MS Excel.


    ours of work – Monday to Friday
    Excellent company benefits