01892 240 845

info@flossagency.co.uk

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​Operations Manager
Central London
£40k-50k, depending on experience
Permanent

Operations Manager

Location: Central London

Salary: Competitive, DOE

A successful lifestyle fashion brand is looking for an Operations...

Operations Manager

Location: Central London

Salary: Competitive, DOE

A successful lifestyle fashion brand is looking for an Operations Manager to support the CEO. You will oversee all Department Managers and ensure production runs seamlessly, deadlines are met and support the company and team effectively.

Responsibilities:

  • Smooth day to day running of the Company and all employee
  • Acts as role model and uses initiative to support employee engagement initiatives
  • Plan and direct Company operations to improve productivity and efficiency
  • Work with management to set strategic goals that lead to growth
  • Oversee and provide guidance to Department Managers
  • Review and improve systems and processes to drive efficiency
  • Assisting with the review of budgets and inventories and making recommendations
  • Brand ambassador and key decision taker in the absence of the CEO
  • Employ analytical skills and use data driven approach to decision taking
  • Manage critical path and coordinate with relevant employees to ensure deadlines are met
  • Ensures the production team meets deadlines and standards to produce and deliver products to the highest standards
  • Ensures that health and safety regulations are followed
  • Manage HR and Payroll functions
  • Reviews legal and compliance documentations for the Company and provides guidance in line with best practice
  • Manages Intellectual Property Portfolio for the Company
  • Assists with legal and landlord matters relating to company sites
  • Promotes a working environment that encourages teamwork, energy and creativity
  • Administrative tasks including, but not limited to, reports, memos, letters, travel bookings, business reports, and other ad hoc documents
  • Collaborates with Department Managers in the delivery of individual and team performance management

Essential Skills and Experience

  • Minimum of 5 years 'experience as hands-on Operations Manager in the fashion sector within a Head Office environment
  • Strong leadership and excellent problem-solving skills
  • Proven track record in providing highest level of support to CEO and Directors
  • Outstanding time management and ability to constantly re-arrange and prioritising tasks effectively whilst meeting strict deadlines
  • Experience in managing projects for a fashion brand
  • Experienced in negotiating best business deals
  • Strong analytical and reporting skills
  • Flexible and enjoys hands on administrative tasks in supporting a team in ad hoc situations
  • Advanced level in Microsoft Office applications (Word, Excel and PowerPoint)

If interested, please contact Lisa@flossagency.co.uk quoting reference 21237LR.

Unfortunately, due to the high number of applications currently being received, only shortlisted candidates will be contacted.

Senior Digital Marketing Executive - 12 Month Contract
Croydon
31K PA + 4K Bonus
Contract

+ 4K Bonus

This is an exciting opportunity to become part of our growing Marketing team, and further develop the organisation’s commercial and digital marketing expertise.

With a growing digital demand in the market, the Senior Digital...

+ 4K Bonus

This is an exciting opportunity to become part of our growing Marketing team, and further develop the organisation’s commercial and digital marketing expertise.

With a growing digital demand in the market, the Senior Digital Marketing Executive - B2B2C will be a key conduit between our sales teams, clients and the rest of the marketing function.

You will work cross functionally across the all business teams to ensure the we are always working to towards the same goals for our clients’.

The Senior Digital Marketing Executive - B2B2C (Maternity Cover) sits within the Marketing Department and reports to the Digital Marketing Manager, (responsible for digital marketing and data strategy across all lines of business.) However, the nature of the role is cross functional and will work with Operations, Underwriting, Data, and Finance, alongside the wider Marketing and Sales teams.

Hours:

Monday to Friday: 09:00 to 17:00 (35 hours per week). However, due to the nature of this role hours may vary in line with business needs.

Specialist Skills and Knowledge:

Practical evidence of experience within the following areas:

Demonstration of digital marketing understanding and principles, focused around acquisition marketing. Primarily PPC, SEO and Social.

Travel Consultant
London, Tunbridge Wells or remote working
Competitive salary with great benefits
Permanent

Business Travel Consultant

Great opportunity for an established Travel Consultants to join the business team of a successful and growing Travel Company. You will process requests from their extensive client base according to...

Business Travel Consultant

Great opportunity for an established Travel Consultants to join the business team of a successful and growing Travel Company. You will process requests from their extensive client base according to travel policies for all forms of worldwide travel including air, hotel, rail and associated support services, providing choice, showing value and demonstrating excellent service.

Must be proficient on GDS (Galileo Smartpoint or Amadeus) along with online booking tools including AeTM / Concur / Cytric and bespoke booking portal.

Requirements:

  • GDS knowledge essential (Galileo Smartpoint preferred)
  • Thorough ticketing skills / including exchanges and refunds
  • Profile administration
  • Understanding of online booking tools and associated queues
  • Commercially aware to develop client relationships
  • Excellent knowledge of Microsoft Outlook, Word and Excel
  • Evolvi competency

The right person will be organised and demonstrate excellent communication, presentation and negotiation skills. As a team player you will have the ability to work within defined rules and deadlines, whilst offering a superb client service.

Opportunities in London, Kent as well as the possibility of remote working.

Competitive salary with excellent benefits available for the right person.

If interested please contact Lisa@flossagency.co.uk quoting reference 21231LR.

Unfortunately, due to the high number of applications currently being received, only shortlisted candidates will be contacted.

Marketing Manager
Tunbridge Wells
Competitive salary with great benefits
Permanent

Marketing Manager

Our client is looking for a Marketing Manager who has experience in creating and delivering a Marketing and PR strategy in a commercial role.
The right person will be have a couple of years marketing...

Marketing Manager

Our client is looking for a Marketing Manager who has experience in creating and delivering a Marketing and PR strategy in a commercial role.
The right person will be have a couple of years marketing experience within a commercial role working with designers and external digital agencies in order to deliver return on investment. Strategically planning a rolling 12 month marketing plan for the brands and deliver the business goals you will have a ‘can do’ approach coupled with excellent budget management, negotiation, creative writing and proof reading skills.

Accountabilities:

  • Develop and implement a marketing plan
  • Take responsibility for the entire customer life cycle
  • Generate repeat client engagement as well as new client engagement
  • Ensuring that quality client feedback is obtained through review platforms at all stages of the customer lifecycle
  • Work with the Web & Digital team to internally co-manage digital marketing activities, including email marketing campaigns and report on results
  • Collate and analyse relevant data in order to measure the success of campaigns
  • Segment and analyse data to identify appropriate marketing campaigns
  • Identify advertising, PR and award opportunities
  • Production of collateral, including newsletters, booklets, brochures, and all other marketing materials, whilst liaising with designers and printers
  • Produce and proofread all content
  • Develop social channels content, including writing content publications, and increasing presence on social media platforms (Facebook, Instagram, Twitter and YouTube)
  • Organising events and negotiating marketing collateral
  • Manage the marketing budget, using data analysis to make strategic decisions regarding marketing spend, ensuring a return on investment
  • Identify cross-marketing opportunities within the group
  • Must have excellent Microsoft Office skills


Our client offers a competitive salary, company benefits and an outstanding working environment.

If interested please contact Lisa@flossagency.co.uk quoting reference 21232LR.

Unfortunately, due to the high number of applications currently being received, only shortlisted candidates will be contacted.

Sales Manager / Account Manager
Flexible - remote working
£40-£55k (depending on experience) + Benefits
Permanent

Sales Manager - Europe

Location: Flexible

New opening for an experienced Sales Manager to join an innovative manufacturer’s vibrant team. You will have experience...

Sales Manager - Europe

Location: Flexible

New opening for an experienced Sales Manager to join an innovative manufacturer’s vibrant team. You will have experience working with both menswear and womenswear with a focus on smartwear, uniforms or tailored suits.

Responsible for expanding the company’s distribution presence in Europe and converting the leads to sales. You will have a proven sales record and be able to quickly establish strong relationship with the main clients.

You must demonstrate strong analytical, networking and negotiations skills and have a positive, can- do’ attitude and strategic vision.

The right person will have about 5 years’ experience as a Sales / Account Manager for fashion and retail as well as marketing skills, product and operations knowledge and appreciation of tailored garments.

International experience is an advantage.

Due to the nature of the role you are able to work out of the London office or remotely.

If interested please contact Lisa@flossagency.co.uk quoting reference 21229LR.


Unfortunately, due to the high number of applications currently being received, only shortlisted candidates will be contacted.

Copywriting Executive
Croydon
27K PA plus up to 2.5K Annual Bonus
Permanent

Main Purpose of the Role
To write copy for all channels of communication that helps to inform and educate customers, leading to higher engagement and return visitors to the company website. As well for B partners in a B2B context....

Main Purpose of the Role
To write copy for all channels of communication that helps to inform and educate customers, leading to higher engagement and return visitors to the company website. As well for B partners in a B2B context.
Hours

Monday to Friday: 09:00 to 17:00 (35 hours per week). However, due to the nature of this role hours may vary in line with business needs.

Copywriting
Translating internal briefs into compelling copy/ content
Work with colleagues to ensure all copy & content is on-brand & TOV for B partner clients and for the company and partner brands, meeting compliance requirements, yet remaining consumer centric.
Create new consumer language underpinned by the company brand promise.
Liaising with stakeholders (internal & external) for copy sign off after proof reading.

Content Creation
Creating and executing external content such as videos, newsletters, imagery, white papers etc. To be used across multiple channels.
Helping to create content for internal documents such as training and marketing materials for the sales team.
Create short and impactful headlines and copy for social and other marketing channels.
Working with creative teams developing marketing campaigns and assets.

Tracking & Managing Content
Be the brand ambassador for consistency of messaging across multiple channels and platforms.
Track and measure copy & content performance. Help to refine and adapt as appropriate, using a test and learn approach to make recommendations for future activity.

Marketing Community Liaison
Build relationships so that we are liaising at an appropriate level within the
community regarding new content, copy and best practises.
Utilising Content Repository when relevant.
Work with the broader marketing team, including product documentation, Creative, PR, digital to deliver engaging copy & content to tight deadlines.

General
To manage or assist with relevant ad-hoc projects as required by your line manager and other additional duties as requested.
Complete all appropriate administration, including monthly reports.
Pro-active communication within the team and wider business
Ensure own business area runs efficiently:
Within budget
Project deadlines are met

Desirable:
Experience working within financial services sector including insurance
Degree in English, Communications, Marketing or Creative Writing preferred

Ecommerce Customer Service Manager
Croydon
Excellent salary and benefits
Permanent

Ecommerce Customer Service Manager

Urban Street Brand is looking for someone to support and develop our customer experience function, in partnership with the Head of Ecommerce. The successful individual will be a brand...

Ecommerce Customer Service Manager

Urban Street Brand is looking for someone to support and develop our customer experience function, in partnership with the Head of Ecommerce. The successful individual will be a brand ambassador for Ecommerce by providing personalised support to Urban Street Brand’s customers via all customer touch points including Phone, Email, Live Chat, Ratings & Reviews and Customer Surveys.

Responsibilities

  • Manage the day to day customer care function in all customer touch points including Phone, Email, Live Chat, Ratings & Reviews and Customer Surveys.
  • Build and manage a team of Customer Services Advisors.
  • Work with key stakeholders predominately, Ecommerce, Retail and warehouse teams to drive improvement and consistency across shopping, service and delivery experiences.
  • Drive the department sales targets via Phone, Email, Live Chat, and Online Surveys. Design and deliver team initiatives to improve performance and celebrate success.
  • Recommend, initiate and manage projects to surprise and delight all customers. Evaluate customer feedback and implement recommendations for continuous improvement.
  • Champion the needs of the customer across the business. Regularly test the engagement journeys and benchmark our service propositions against retail markets in line with new technical advancements.
  • Manage all customer facing policies and guidelines, including returns and T&C’s
  • Act as an escalation point for all customer complaints where required
  • Review customer feedback via Calls, Emails, Live Chat, Online Survey’s and Ratings & Reviews. Actively promote and manage the process of continuous improvement in customer service standards
  • Support the achievement of Sales Plan requirements utilising cross-selling and up-selling opportunities
  • Ensure prompt response to all customer enquiries, concerns and issues
  • Develop new initiatives to increase productivity, gain efficiencies and enhance customer retention and loyalty;
  • Respond and resolve queries and complaints within a defined timescale, ensure all responses meet the brand vision and values
  • Support in the development of an Omni Channel customer care approach through the development of systems, training and process enhancements
  • Manage refunds and exchanges that are directed to customer care for both Ecommerce and Retail
  • Partner with Retail stores where required to ensure customer queries are managed appropriately

Requirements:

  • 3 years or more Customer Care Experience for a retail fashion or streetwear company
  • Confidence and experience dealing with Ecommerce and retail customer queries / complaints
  • Strong experience in a customer services and sales environment, ideally for a fashion or streetwear Ecommerce Brand
  • A good people manager, with proven experience in managing a Customer Services Team
  • Highly personable, able to build strong relationships with customers, partners and colleagues
  • Flexible, resourceful and able to solve problems as they arise in a growing business
  • Experience in both inbound and outbound customer services, building customer loyalty within an Ecommerce environment

If interested please email lisa@flossagency.co.uk , quoting reference 21213LR.

Marketing Manager
Tunbridge Wells
Good salary and company benefits
Permanent

Marketing Manager

Ref: 12181LR

Our client is looking for a Marketing Manager, who has experience in creating and delivering a Marketing and PR strategy in...

Marketing Manager

Ref: 12181LR

Our client is looking for a Marketing Manager, who has experience in creating and delivering a Marketing and PR strategy in a commercial role.

The right person will be able to strategically plan a rolling 12 month marketing plan for the brands and deliver the business goals.

This role could suit someone with varied marketing experience who is looking for their next step up in their career.

Our client provides an exceptional service within the leisure industry and have an excellent reputation, the ideal candidate will benefit from an outstanding working environment and company benefits.

Objectives:

  • To increase the engagement and ultimately produce enquiries made by the existing client base through targeted and timely marketing activities
  • To increase the overall new client database with relevant clients (local and nationwide) held by the department
  • To increase relevant enquiries, from new clients through appropriate marketing campaigns
  • To work with members of the team to support the conversion of enquiries into confirmed sales across both new and existing clients
  • To increase awareness of the brand amongst our internal employees so that they can provide an ambassadorial role for the brand
  • To promote cross selling between our travel brands
  • To provide marketing expertise and hands on delivery to central business need

Accountabilities:

  • Develop and implement a marketing plan
  • Take responsibility for the entire customer life cycle
  • Generate repeat client engagement as well as new client engagement
  • Ensuring that quality client feedback is obtained through review platforms at all stages of the customer lifecycle
  • Work with the Web & Digital team to internally co-manage digital marketing activities, including email marketing campaigns and report on results
  • Collate and analyse relevant data in order to measure the success of campaigns
  • To segment and analyse data to identify appropriate marketing campaigns
  • Identify advertising, PR and award opportunities
  • Production of collateral, including newsletters, booklets, brochures, and all other marketing materials, whilst liaising with designers and printers
  • Produce and proofread all content for Leisure travel
  • Develop our social channels content, including writing content publications, and increasing presence on social media platforms (Facebook, Instagram, Twitter and YouTube)
  • Organising events and negotiating marketing collateral
  • To manage the Leisure marketing budget, using data analysis to make strategic decisions regarding marketing spend, ensuring a return on investment
  • Work with the Corporate team to identify cross-marketing opportunities

Requirements:

  • Proven experience of creating and delivering Marketing & PR strategy within a commercial role
  • A ‘can do’ approach communicating with key internal stakeholders
  • Excellent proof reading and creative writing skills
  • Proven experience of working with designers and external digital agencies in order to deliver return on investment
  • Excellent budget management and negotiation skills
  • Excellent Microsoft Office skills

Please apply to Lisa@flossagency.co.uk

Group and Events Consultant
Tunbridge Wells
A competitive salary with excellent benefits

Group and Events Consultant

Our client is looking for a Groups and Events Consultant to join their team in Tunbridge Wells. To develop and maintain fantastic client relationships through the delivery of great service and by doing...

Group and Events Consultant

Our client is looking for a Groups and Events Consultant to join their team in Tunbridge Wells. To develop and maintain fantastic client relationships through the delivery of great service and by doing so, contributing to the overall success of the team.

Key Accountabilities:

  • To be the first point of contact for our clients with regards to all enquiries and the maintenance of on going client relationships
  • To ensure that turnaround times are met, and that information provided to clients is accurate
  • To take a put together client proposals showing fantastic destination knowledge while ensuring that proposals are relevant, accurate, commercially viable and stand out.
  • To make both individual and group bookings (air, rail, hotels) and all ground travel arrangements liaising with appropriate DMCs as required
  • Identifying opportunities for add on services and events using your destination knowledge and commercial awareness
  • To provide excellent service to our clients, always being the face of the business, being punctual, accurate and responding to the client requests.
  • To follow up with clients to gain feedback and to support the process of on going business
  • To always be looking for opportunities to seek new business and to work with the Business Development Manager where appropriate
  • To travel with clients as required and to be on site handling all issues that may arise

The right person will have:

  • Previous experience of working for a tour operator or travel agency and have strong GDS knowledge
  • Excellent presentation and negotiation skills
  • Demonstrate excellent organisational and relationship building skills
  • Attention to detail
  • Great at communicating effectively, both verbally and in writing
  • Professional with strong destination knowledge
  • Flexible and proactive approach
  • Able to travel with clients as required by the business
  • Proven experience of working to deadlines and of being accountable
  • IT skills – Proficient across the full range of Microsoft Office products (including PowerPoint, Excel and Word), online meeting tools (E.g. Teams and Slack) as well as web-based sharing tools (E.g. Google Docs) would be beneficial

A competitive salary with excellent benefits

If interested please contact Lisa@flossagency.co.uk