07563 559 137

info@flossagency.co.uk

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Customer Service & Sales Coordinators
Croydon, Surrey
22,515K PA + Annual Bonus of 1,500K (paid quarterly)
Permanent

Plus 1,500K Bonus (paid quarterly)

This is a permanent fulltime positon working for a prestigious, global organisation.

There will be an opportunity for hybrid working.

  • To handle all incoming and outgoing telephone calls in a...

Plus 1,500K Bonus (paid quarterly)

This is a permanent fulltime positon working for a prestigious, global organisation.

There will be an opportunity for hybrid working.

  • To handle all incoming and outgoing telephone calls in a helpful, friendly, polite and professional way.
  • Handle customer objections in a positive manner and actively attempt to overcome these objections in line with sales guidance materials. Actively attempt to build rapport with all callers.
  • Actively look for opportunities to upgrade levels of cover through effective listening and identification of customer needs.
  • Carry out outbound sales activity ensuring all regulatory and customer service standards and requirements are adhered to where appropriate.
  • To capture all requested data and provide information to the caller
  • Respond to incoming correspondence in accordance with agreed procedures.
  • Carry out administrative tasks as required within the department.
  • To ensure that the relevant Supervisor/Manager is informed of any service failure or potential problem

Based on 35 hours per week.

Shifts covering 8am to 6pm Monday to Friday (8-4, 9-5, 10-6) and the occasional Saturday from 9am to 1pm.

The company will provide you with competitive annual leave and contribute up to 6.5% towards a company pension scheme. You will have access to a range of discounts on products, as well as vouchers and discounts for high street and online retailers. You will also benefit from our company bonus scheme, Private Medical Cover, competitive annual leave, annual Flu vaccination, annual Eye Care vouchers, discounted Insurance, Roadside Assistance free after 6 months’ probation, Corporate Social Responsibility and an Interest free season ticket loan after probation.