PA, Administration & Customer Service

Plus salary incentive scheme / Free on site parking / 25 days paid Annual Leave + Bank hols. / Company Pension / Hour lunch break daily.

This role is full time - 37 hours per week with a salary of up to £25,000 depending on experience. This will be a busy and varied role with a strong emphasis on customer service. You will be part of a supportive customer service team dealing with the day-to-day operation of the department.

Main tasks and responsibilities:

• To provide an efficient and effective service to customers
• Update and maintain company software
• To accurately record and monitor queries on the company database
• Answer telephone calls and queries professionally, accurately and consistently
• Arranging maintenance Contractor liaison
• Monitor, manage and action incoming emails
• Liaise with customers on the progress of their enquiry
• Raise jobs sheets, chase up and monitor progress
• Liaise closely with contractors
• Raise purchase orders
• Check and process invoices
• Produce and send letters

Skills, experience and attributes required:

• At least 2 years experience in a customer service role
• Proficient in using Microsoft products and general IT literacy
• Excellent organisational and time management skills
• Excellent communication skills, both verbally and written
• Ability to handle complaints and difficult situations
• Able to work as part of a team, but also independently

This is a great opportunity to join a growing company with an exciting future.

Afternoon & Evening shifts

Are you looking for a busy and exciting position and do you have a passion for helping people!

You will be delivering outstanding experiences by providing practical solutions and advice at a time when your help is needed most. You will use your organisational skills in a kind and empathetic way, ensuring our customers are cared for at every step of the way. Dealing with both inbound and outbound calls, you will have excellent communications skills with the ability to stay calm under pressure.

Hours: This position is based on a 35-hour week and will include working weekends and bank holidays, covering shifts between 3pm and 11pm - Mon-Sun.

You will:

• Handle all in and outbound calls in a helpful, polite and professional way
• Provide proactive solutions to our customers
• Monitor all aspects of the task to ensure all services are provided at the agreed time
• To ensure all product and technical knowledge is applied at every opportunity
• Handle all regulated complaints within the FCA complaint guidelines

About you:

• You will have a good level of general education, including Maths & English A-C GCSE or equivalent
• A genuine desire to provide a high level of customer service
• Have the ability to effectively manage your own caseload
• Able to show empathy and remain calm in a pressurised environment
• Flexible and able to work a variety of shifts