01892 240 845

info@flossagency.co.uk

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Customer Service Administrator
Robertsbridge
upto £22,000
Permanent

A proactive customer service administrator is needed for a well-established financial services company outside Wadhurst.

The role will involve:

-Logging and setting up new claims on the system

-Processing claims

...

A proactive customer service administrator is needed for a well-established financial services company outside Wadhurst.

The role will involve:

-Logging and setting up new claims on the system

-Processing claims

-Dealing with client’s queries and concerns via the phone and emails

-Carry out any necessary administration support

Requirements:

-Previous experience within insurance/ financial service / claims is an advantage

- A good level of numerous and literacy

- Excellent communication and presentation skills

- Accurate keyboard skills

The company offer excellent benefits, ongoing training and progression and a friendly work environment.

Please contact Kate at Floss to find out more

Customer Service Administrator
Tunbridge Wells
Upto £22,000
Permanent

A proactive customer service administrator is needed for a well-established financial services company outside Tunbridge Wells.

The role will involve:

-Logging and setting up new claims on the system

-Processing claims

...

A proactive customer service administrator is needed for a well-established financial services company outside Tunbridge Wells.

The role will involve:

-Logging and setting up new claims on the system

-Processing claims

-Dealing with client’s queries and concerns via the phone and emails

-Carry out any necessary administration support

Requirements:

-Previous experience within insurance/ financial service / claims is an advantage

- A good level of numerous and literacy

- Excellent communication and presentation skills

- Accurate keyboard skills

The company offer excellent benefits, ongoing training and progression and a friendly work environment.

Please contact Kate at Floss to find out more

Account Manager - Utitlity / Energy
Bromley
25-28K
Permanent

WE ARE ONLY ABLE TO CONSIDER CANDIDATES WITH AN ENERGY / UTILITIES BACKGROUND

THESE POSITIONS ARE BASED IN THE BROMLEY AREA.

Account Managers - Energy / Utilities + Bonuses!

These are full-time, permanent...

WE ARE ONLY ABLE TO CONSIDER CANDIDATES WITH AN ENERGY / UTILITIES BACKGROUND

THESE POSITIONS ARE BASED IN THE BROMLEY AREA.

Account Managers - Energy / Utilities + Bonuses!

These are full-time, permanent positions with a leading, award winning company in their particular field.


• The role will involve managing your own accounts ensuring the highest level of customer service whilst maximising potential business opportunities.
• Build, develop and maintain strong relationships with clients and suppliers
• Investigation into client issues in line with agreed SLA’s
• To fully understand and realise the client’s individual needs
• Support the Business Manager with contract renewals
• Keeping up to date with any changes within the industry and legislation
• Creating client reports, either ad hoc or agreed client deliverables
• To understand how your clients fees are structured and provide monthly reporting to the Accounts department
• Carry out all systems administration ensuring a high level of accuracy
• To carry out and attend client service and ad/hoc meetings as required

Job requirements:

• Previous Account Management experience from within the energy / utilities industry
• Excellent communication skills over the phone, via correspondence and face to face
• Able to manage client expectations and provide solutions
• A high level of computer literacy with strong Word and Excel skills
• Able to identify potential business opportunities
• A high level of numeracy and literacy
• Willing to travel with occasional overnight stays within the UK

Hours of work:

Monday to Friday between the hours of 0900 to 1700

Clerical Assistants
Bromley
17-18K PA
Permanent

We are looking for Clerical Assistants to work for a large professional organisation in Bromley.

The job will involve

  • Dealing with incoming correspondence / post
  • Logging correspondence and documents...

We are looking for Clerical Assistants to work for a large professional organisation in Bromley.

The job will involve

  • Dealing with incoming correspondence / post
  • Logging correspondence and documents
  • Updating customer records on the database
  • Managing incoming and outgoing emails
  • Updating MS Word docs and Excel spreadsheets
  • Data input and checking information
  • Some telephone work
  • Full training is providedSkills required

Skills required

  • A good level of numeracy and literacy
  • A grade C or above in GCSE Maths and English
  • Fast, accurate keyboard skills
  • Able to use MS Word and MS Excel
  • Excellent written and verbal communication skills
  • Good customer service skills
  • The ability to work will in a team environment

Hours of work are Monday to Friday 0830 – 1700.

Customer Service Advisor - Medway
Medway
£17,000 - £25,000
Permanent

Our client a leading and award winning estate agents are looking for customer service staff to join their contact centre in Medway.

Its a fantastic opportunity if you are interested in starting a career in the property sector or looking to work...

Our client a leading and award winning estate agents are looking for customer service staff to join their contact centre in Medway.

Its a fantastic opportunity if you are interested in starting a career in the property sector or looking to work for a leading corporate firm that offer excellent benefits and progression.

For the role you will need to have:
- Excellent telephone manner and positive personality
- Hardworking and flexible with working hours
- Passionate to give excellent customer service
- Excellent attention to detail
- Confident, resilient and enjoy healthy and fun competition with your colleagues

Full training will be given at the start of the employment and the company offer excellent benefits, commission and progression.

The position will involve a 5 day week shift pattern over 7 days (Earliest shift starts at 08:20am latest shift finishes at 7pm) which includes 3 in 4 Saturdays and 1 in 4 Sundays.

Contact Centre Advisor
Tunbridge Wells
£14,000 - £16,000 + bonus
Temp to Perm

Our client, based in Tunbridge Wells, is looking for a Contact Centre Advisor to join their team. This is a temp to perm position, with an immediate start.

The successful Contact centre Advisor will be responsible for:
• Answering the...

Our client, based in Tunbridge Wells, is looking for a Contact Centre Advisor to join their team. This is a temp to perm position, with an immediate start.

The successful Contact centre Advisor will be responsible for:
• Answering the telephone to make appointments for their engineers to repair customers’ domestic appliances that have developed a fault
• Giving usage advice to customers on their appliances to avoid the necessity for sending an engineer while the appliance is under the manufacturer’s guarantee
• Ordering replacement spare parts for engineers
• Liaising with manufacturer customer services, insurance companies, suppliers and other departments
• Responding to customer e-mails

The ideal candidate will:
• Be able to show empathy and have a genuine desire to want to help customers
• Want to develop and grow within a team
• Be proficient in using computers
• Be a fast learner and adaptable to learning bespoke software packages
• Have the ability to remain calm under pressure
• Have a good telephone manner and be able to communicate in all situations in a polite and professional manner
• Be self-motivated and be able to prioritise tasks
• Possess a willingness to learn and be able to adapt to changes in processes
• Have impeccable time keeping
• Be an exceptional communicator, both over the phone and in all written communications (e.g. email)

The role:
• This is a permanent position subject to an initial 3 month probationary period
• Salary £14,000 - £16,350 per annum, plus £3,240 performance related bonuses (after probationary period)
• 40 hours per week Monday-Friday
• Saturday mornings on a rota basis (usually 1 in 3), paid as overtime
• Generous company contribution to pension scheme (after probationary period)
• 20 days holiday per annum (pro rata) increasing by 1 day for every year of service to a maximum of 25 day

Office Manager
Sevenoaks
£25,000 - £30,000
Permanent

Our client is a well established company, based in Sevenoaks. They are looking for an Office Manager to join their team.
They are a busy, customer-focused office and the successful Office Manager will be reliable, well-organised and able to...

Our client is a well established company, based in Sevenoaks. They are looking for an Office Manager to join their team.
They are a busy, customer-focused office and the successful Office Manager will be reliable, well-organised and able to handle day-to-day operations with a focus on efficiency and time management. You will be responsible for developing internal office communication protocols, streamlining administrative procedures, the integrity of their fully integrated software, office staff supervision and task delegation. They're looking for an energetic professional with a can do attitude.

Key Responsibilities
• Develop organisational procedures and systems for office personnel, including data entry, sales processing, KPI’s, filing, delivery notes, invoicing and scheduling
• Improve employee and customer retention rates through active communication and problem-solving solutions
• Active in training, organization and team-building skills
• Manage employee work load and troubleshoot operational conflicts as they arise
• Order parts, supplies and equipment as needed
• Establish team atmosphere through leadership and employee development

Responsibilities:
• Organise office operations and procedures
• Coordinate with IT department on all office equipment
• Manage relationships with customers and service providers, ensuring that all items are invoiced on time
• Manage contract and price negotiations with sales office, service providers and office leasing providers.
• Provide general support to visitors
• Responsible for creating PowerPoint slides and making presentations
• Manage sales orders, deliveries. calendars and appointments
• Responsible for managing office services by ensuring office operations and procedures are organised, correspondences are controlled, filing systems are designed, supply requisitions are reviewed and approved and that clerical functions are properly assigned and monitored.
• Establish a historical reference for the office by outlining procedures for protection, retention, record disposal, retrieval and staff transfers.
• Ensure office efficiency is maintained by carrying out planning and execution of equipment procurement, layouts and office systems
• Allocate tasks and assignments to staff monitor their performance
• Assign and monitor clerical and administrative responsibilities and tasks among office staff
• Ensure top performance of office staff by providing them adequate coaching and guidance
• Allocate available resources to enable successful task performance
• Coordinate office staff activities to ensure maximum efficiency
• Coach, mentor and discipline office staff
• Ensure filing and computer systems are maintained and current
• Establish and monitor procedures for record keeping
• Ensure security, integrity and confidentiality of data
• Oversee adherence to office policies and procedures
• Monitor and maintain office supplies inventory
• Review and approve office supply acquisitions
• Handle customer enquiries and requests
• Manage internal staff relations
• Maintain a safe and secure working environment

Requirements:
• Proven office management, administrative or assistant experience
• Knowledge of office management responsibilities, systems and procedures
• Excellent time management skills and ability to multi-task and prioritise work
• Attention to detail and problem solving skills
• Excellent written and verbal communication skills
• Strong organizational and planning skills
• Proficient in MS Office
• Knowledge of accounting, data and administrative management practices and procedures
• Knowledge of clerical practices and procedures
• Knowledge of human resources management practices and procedures
• Knowledge of business and management principles
• Computer skills and knowledge of office software packages

Office Manager Key skills & proficiencies:
• Communication
• Analysis and Assessment
• Judgment
• Problem Solving
• Decision Making
• Planning and Organisation
• Time Management
• Attention to Detail
• Accuracy
• Delegation
• Coaching
• Initiative
• Integrity
• Adaptability
• Teamwork

The hours are 8.30am - 5.30pm, Monday to Friday.

Own transport is required, due to location, and there is parking on site.

Operations Manager
Croydon, Surrey
32-35K PA
Permanent

This is a permanent position working for a large corporate employment in the Croydon area.

We are looking for an Operations Manager to lead a small team of customer service specialists to ensure that the client's service is fully realised. You...

This is a permanent position working for a large corporate employment in the Croydon area.

We are looking for an Operations Manager to lead a small team of customer service specialists to ensure that the client's service is fully realised. You will be supporting your Team Manager and Team Leader by assuming responsibility for all operational issues within the department.

Duties include:-

Management of the Department
Performance Management
Communication
Quality Focus
Coaching & Development
Planning & Budget Control
Complaint Management
Client Liaison
Reporting / Projects

Education, Training & Qualifications

•Educated to the equivalent of A Level standard or above
•Team Management Training – within at least 7 of the following areas: Reviewing, target setting and forecasting performance, appraisals, team meetings, counselling, maintaining personnel records, delegation, disciplinary meetings, absence counselling, statistical reporting.
•Performance Management Training – within at least 4 of the following areas: One to one meetings, auditing, identifying training needs, coaching and development, objective setting, Personal Development Plans.
•Complaint Management Training: Handling of difficult customers, objective report writing

Specialist skills & knowledge
•Previous experience at Operations/ Department Manager level, or equivalent, leading/managing Supervisors/ Team Leaders.
•Practical working knowledge of the principles of Insurance, with a strong understanding of Domestic/ Commercial Property Insurance
•Strong organisational and problem solving skills
•Ability to effectively communicate at all levels both verbally and in writing, including senior level client liaison
•Intermediate knowledge of Outlook, Excel, Word
•Proven track record of successfully meeting personal and business targets
•Demonstrable experience in process review and improvement

Hours of Work

Based on a 35 hours per week over 5 days - Monday to Friday (with some Saturdays working)

Account Managers
Bromley, Kent
Good salary (neg) + Bonus
Permanent

Account Managers - + Bonuses!

These are full-time, permanent positions with a leading, award winning company in their particular field. Interested candidates will have gained experience from within the energy / utilities industry.

• The...

Account Managers - + Bonuses!

These are full-time, permanent positions with a leading, award winning company in their particular field. Interested candidates will have gained experience from within the energy / utilities industry.

• The role will involve managing your own accounts ensuring the highest level of customer service whilst maximising potential business opportunities.
• Build, develop and maintain strong relationships with clients and suppliers
• Investigation into client issues in line with agreed SLA’s
• To fully understand and realise the client’s individual needs
• Support the Business Manager with contract renewals
• Keeping up to date with any changes within the industry and legislation
• Creating client reports, either ad hoc or agreed client deliverables
• To understand how your clients fees are structured and provide monthly reporting to the Accounts department
• Carry out all systems administration ensuring a high level of accuracy
• To carry out and attend client service and ad/hoc meetings as required

Job requirements:

• Previous Account Management experience in a client facing role is essential
• Excellent communication skills over the phone, via correspondence and face to face
• Able to manage client expectations and provide solutions
• A high level of computer literacy with strong Word and Excel skills
• Able to identify potential business opportunities
• A high level of numeracy and literacy
• Willing to travel with occasional overnight stays within the UK

Hours of work:

Monday to Friday between the hours of 0900 to 1700

Customer Service Administrator
Bromley
16-18K PA
Permanent

This will be an opportunity to join a leading international organisation in their Bromley office.

The role will involve providing back office administration support on a number of client contracts. This will involve processing incoming...

This will be an opportunity to join a leading international organisation in their Bromley office.

The role will involve providing back office administration support on a number of client contracts. This will involve processing incoming correspondence and emails. Updating customer accounts on the computer as well as managing some customer queries.

The role would suit an individual who has at least 6 month experience within a clerical / customer support role who has good data entry skills and strong attention to detail.

Suitable candidates MUST have a grade C or above in GCSE Maths and English and be available to work Monday to Friday on a full-time basis (37.5 hours per week).

Temporary Legal Secretary
Tunbridge Wells
£9.00 per hour
Temporary

Our client, a prestigious Legal firm based in Tunbridge Wells, is looking to recruit a secretary, on a temporary basis, for one month, maybe longer.

The ideal candidate will have some previous legal experience, preferably in Property, fast and...

Our client, a prestigious Legal firm based in Tunbridge Wells, is looking to recruit a secretary, on a temporary basis, for one month, maybe longer.

The ideal candidate will have some previous legal experience, preferably in Property, fast and accurate typing skills and good IT shills.

This position is full time and starts on Mon 4th Sept '17. The hours are 9am - 5.30pm, Monday to Friday.

Temps required
Variable
Variable
Temporary

Temps required! Are you looking for secretarial, administration, catering or kitchen work?


Please contact Adrienne on 01892 860909 or at adrienne@flossagency.co.uk


Various hours, good rates of pay!

Temps required! Are you looking for secretarial, administration, catering or kitchen work?


Please contact Adrienne on 01892 860909 or at adrienne@flossagency.co.uk


Various hours, good rates of pay!