01892 240 845

info@flossagency.co.uk

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PA
Robertsbridge
£22,000 Pro rata
Permanent

Our client a leading brand and growing company are looking for someone to help support the Director. The company has been going from strength to strength over the last year and one of the directors is looking for administration and social media...

Our client a leading brand and growing company are looking for someone to help support the Director. The company has been going from strength to strength over the last year and one of the directors is looking for administration and social media support.

The role will involve diary management and administration support, you will also be asked to help with inputting onto social media networks and using google drive and Microsoft outlook.

The ideal candidate will need to have:

- excellent administration skills and doesn't mind organising and helping where needs be

- Reliable and Trustworthy

- Able to work every day 10am - 4pm

- Previous experience in admin and PA environments are an advantage

The role is working alongside the Director in a lovely office near to Robertsbridge

Administrator
Tunbridge Wells
£16,000 - £18,000
Permanent

Our client, based in Tunbridge Wells is a well established company. They are looking for an Administrator to join their team

The successful candidate will be undertaking general duties in a small but friendly office, primarily in their Sales...

Our client, based in Tunbridge Wells is a well established company. They are looking for an Administrator to join their team

The successful candidate will be undertaking general duties in a small but friendly office, primarily in their Sales department, but with the possibility of working in their accounts department as well, or as an alternative.

You will need to have an excellent telephone manner as you would be speaking to customers on the telephone, as well as good computer and IT skills. You will also need to be a good team player, who is happy to 'muck in' and work with a variety of people.
Previous experience of a similar role would be advantageous but full training would be provided. They are also be happy to consider someone who was seeking to get started in an office environment.

The hours are 9am - 5.30pm, Monday to Friday.

Sales Administrator
Tunbridge Wells
£17,500
Permanent

Our client is looking for someone who is extremely organised to join their busy and expanding offices. They are based in Tunbridge Wells and have an excellent reputation, they have grown from strength to strength in the last 5 years and look to expand...

Our client is looking for someone who is extremely organised to join their busy and expanding offices. They are based in Tunbridge Wells and have an excellent reputation, they have grown from strength to strength in the last 5 years and look to expand even more in the company years, its an exciting time to join the team.

The role will involve:

- Answering the phones and directing to correct team

- Process customer orders, enquires and issues in a professional manor

- Accurately collect and collate information to the company computer system in a professional way

- Work alongside the sales team with an help and assistance they need

The ideal person for this role is:

- Someone who is looking to start a career in an admin role

- Professional, organised and hardworking

- Excellent attention to detail

- Good telephone manor

This role is an brilliant opportunity to develop and expand office and customer service skills, please apply now..

Property Manager - Reigate
Reigate
upto £32,000
Permanent

Do you have Property Management experience and looking to progress into a Block Management role with a leading and professional firm? Our client have a block management vacancy in their vibrant and busy office in Reigate office

The ideal...

Do you have Property Management experience and looking to progress into a Block Management role with a leading and professional firm? Our client have a block management vacancy in their vibrant and busy office in Reigate office

The ideal candidate will have:

  • 18months plus AST Property Management experience or 12 months block experience.
  • Good understanding of Residential Property Management and current legislation
  • Well developed interpersonal and oral communications skills
  • Interpersonal skills and customer focused
  • Ability to work on own initiative
  • Good literate and numerical skills
  • Ability to prioritise workload and work under pressure

The company offer excellent benefits and have an outstanding training and development programme for anyone looking to future their career

Please apply now as they are looking to interview asap

Customer Service Adviser - Complaint Handler
Croydon
22-23K PA + Bens
Permanent

Respond to customer complaints in an efficient and professional way. By means of investigation and review, ensure that the outcome of any issues is fair and reflects our service expectations whilst balancing operational and commercial reality against...

Respond to customer complaints in an efficient and professional way. By means of investigation and review, ensure that the outcome of any issues is fair and reflects our service expectations whilst balancing operational and commercial reality against the expectations of the customer.

To log all written and verbal quality issues on to the system and to provide written acknowledgements or immediate responses where applicable
•To ensure that relevant information is requested at the point of logging, and that this is monitored, to enable a complete investigation once the issue is allocated.
•To manage the investigation and resolution of issues that can be resolved within 5 days, in a timely, impartial and diplomatic way by telephone and in writing.
•To effectively analyse information to ensure accurate decisions are reached.
•To manage the timely resolution and effective management of issues by use of Tasks and the Diary System.
•To handle calls directed to the generic Customer Support telephone number or via the internal hunt group.
•To accurately assess the severity of issues and decide on the most appropriate level of goodwill where relevant.
•To liaise with external clients, suppliers and end users, as required.
•To escalate issues, where appropriate, to the Customer Support Team Manager with recommendations of action to be taken
•To liaise with Regional, Operational and Technical Managers, as required.
•To utilise available information and business guidelines to assist in an accurate and appropriate decision making process.
•To communicate effectively with colleagues, sharing information and knowledge, to facilitate best practice and effective working relationships
•To respond to all complaints efficiently and professionally in accordance with SLAs, and FSA regulation where applicable, ensuring our customers are treated fairly at all times
•To maintain accurate and up to date records on the system.
•To provide the Financial Ombudsman Service with initial case summaries, as requested.
•To comply with company/departmental deadlines and targets.
•To assist with the duties of the Senior Customer Support Advisors where required
•To carry out any additional duties / ad hoc projects as requested by the Customer Support Manager/Team Manager

The following are essential:

•Professional appearance in-line with a corporate environment
•Good standard of general education; English and Maths A-C GCSE or equivalent
•A proven track record of delivering high standards of customer care in a similar role
•Experience of dealing with high level customer complaints
•Excellent letter writing skills, telephone manner and attention to detail
•Organised with strong administration skills
•PC literate and well versed in using MS Office packages, such as Word
•Ability to problem solve autonomously or as part of a team
•Self-motivated and enthusiastic
•Flexible, with the ability to adapt to changing requirements
•Able to work under pressure in order to meet strict work timescales

The following attributes are desirable:
•A’ Levels or equivalent
•Insurance/ financial services background
•Dealing with customer complaints
•Working knowledge of the FSA


Hours of work are based on 35 hour week working M-F on a rota between 0800 and 1800.

Rental Administrator
Tunbridge Wells
£9.60 PH
Temp to Perm

We are looking for a temporary administrator to join our clients lettings team, the role is an opportunity for someone with an interest in the housing market to join a busy and friendly team. They are based in Central Tunbridge Wells and have an...

We are looking for a temporary administrator to join our clients lettings team, the role is an opportunity for someone with an interest in the housing market to join a busy and friendly team. They are based in Central Tunbridge Wells and have an excellent reputation.

The role involves:

Administration for all tenancies and rentals

Supporting the Lettings Manager

Assisting on all rental enquires, answering the phones and booking in any appointments

Logging all the voids onto the system

If you have administration experience and looking for a temp role to start asap please contact us now

Administrator
Tunbridge Wells
£12.50 per hour
Permanent

Our client, a well established company based outside Tunbridge Wells, is looking for an Administrator to join their team on a part time basis.
The successful Administrator will be responsible for matching and filing paperwork, telephone answering,...

Our client, a well established company based outside Tunbridge Wells, is looking for an Administrator to join their team on a part time basis.
The successful Administrator will be responsible for matching and filing paperwork, telephone answering, maintaining CRM system and keeping accounts up to date.

The ideal candidate will have an interest in fashion, will be flexible and happy to 'muck in'.
You must have an excellent telephone manner, be organised and methodical and have good IT skills.

The hours are 8.30am - 1.30pm, Monday to Friday.

You must like dogs!

Own transport is required due to location and there is parking on site.

TRAINEE ADMINISTRATORS
Bromley
16-18K PA
Permanent

Are you looking to develop your skills in Administration or get into office work???

We are looking for Trainee Administrators to work on a full-time, permanent basis for a well established organisation in the Bromley area....

Are you looking to develop your skills in Administration or get into office work???

We are looking for Trainee Administrators to work on a full-time, permanent basis for a well established organisation in the Bromley area.

The job will involve working as part of a team carrying out administrative support including data entry, updating client information, sending and receiving emails, processing letters and managing customer queries over the phone.

Suitable candidates will have a professional approach to their work, excellent communication skills with accurate keyboard skills.

Candidates MUST have good GCSE grades in Maths and English Language at a minimum of a grade C.

Working Monday to Friday 0830 to 1700.

Please note that there is no parking available.

Account Managers
Bromley, Kent
Good salary (neg) + Bonus
Permanent

Account Managers - + Bonuses!

These are full-time, permanent positions with a leading, award winning company in their particular field. Interested candidates will have gained experience from within the energy / utilities industry.

• The...

Account Managers - + Bonuses!

These are full-time, permanent positions with a leading, award winning company in their particular field. Interested candidates will have gained experience from within the energy / utilities industry.

• The role will involve managing your own accounts ensuring the highest level of customer service whilst maximising potential business opportunities.
• Build, develop and maintain strong relationships with clients and suppliers
• Investigation into client issues in line with agreed SLA’s
• To fully understand and realise the client’s individual needs
• Support the Business Manager with contract renewals
• Keeping up to date with any changes within the industry and legislation
• Creating client reports, either ad hoc or agreed client deliverables
• To understand how your clients fees are structured and provide monthly reporting to the Accounts department
• Carry out all systems administration ensuring a high level of accuracy
• To carry out and attend client service and ad/hoc meetings as required

Job requirements:

• Previous Account Management experience in a client facing role is essential
• Excellent communication skills over the phone, via correspondence and face to face
• Able to manage client expectations and provide solutions
• A high level of computer literacy with strong Word and Excel skills
• Able to identify potential business opportunities
• A high level of numeracy and literacy
• Willing to travel with occasional overnight stays within the UK

Hours of work:

Monday to Friday between the hours of 0900 to 1700

Property Manager
Reigate
Upto £30,000
Permanent

Do you have Property Management experience and looking to start a career in Block Management? Our client is looking for a motivated and passionate candidate to join their busy and vibrant office in Reigate.

You will be running your own...

Do you have Property Management experience and looking to start a career in Block Management? Our client is looking for a motivated and passionate candidate to join their busy and vibrant office in Reigate.

You will be running your own portfolio of 300 units that are based locally, the company will give you excellent training and development and you will have the chance to work with a outstanding team of Property managers.

This roles offers excellent benefits and parking onsite, you must have a driving license and/or access to a car if not there is a pool car.

Please apply now to have the chance to work in a great team with a leading company

Receptionist
Tunbridge Wells
£16,000
Permanent

Our client, a hotel based in Tunbridge Wells, is looking for a full time Receptionist to join their team.

The successful candidate will be smart and well presented, have excellent communication and customer service skills, be willing to work on...

Our client, a hotel based in Tunbridge Wells, is looking for a full time Receptionist to join their team.

The successful candidate will be smart and well presented, have excellent communication and customer service skills, be willing to work on a shift rota pattern and be able to multi task.

Your duties will include:

  • Receiving guests to the hotel by greeting them warmly, and attending to their enquiries, also answering all enquiries over the phone and email.
  • Informing guests of the services and accommodation rates in the hotel, making reservations for guests according to their needs, and making sure that all reservations cancelled are effected immediately to avoid confusion.
  • Building good relationships and rapport with guests to make them feel comfortable, and addressing any complaints they might have, in a very courteous manner, to protect the image of the hotel.
  • Keeping clear and comprehensive records of guest room bookings and all billings for accountability and future reference.
  • Maintaining orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times.
  • Attending to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running
  • Reporting issues of maintenance and malfunctioning appliances to the manager, for quick repair in order to ensure guests comfort and satisfaction.
  • You will be working a 40 hour week, and the hours are on a shift pattern:

    Early: 7am - 3pm

    Late: 3pm - 11pm

    Customer Service Team Leader
    Bromley
    25-28K PA plus benefits
    Permanent

    The Team Leader is a member of the Customer Services team, responsible for assisting in managing a high level of administrative support services for a number of the company’s financial products, from initial contact through to the end of the contract...

    The Team Leader is a member of the Customer Services team, responsible for assisting in managing a high level of administrative support services for a number of the company’s financial products, from initial contact through to the end of the contract terms.

    Train and support the CS Manager in developing a multi skilled team of Administrators. Contribute to projects and changes effecting the customer services environment, as defined

    by theChiefOperatingOfficer / Customer ServicesManagerand / orbusiness / regulatory

    requirements.

    To always act with the best interests of the customers, ensuring they are treated fairly and receive fair outcomes. This philosophy should be followed whether dealing directly with a customer, with colleagues orsuppliers, ormaking decisions where customers arenot present, as ultimately all actions should be for the benefit of all of our customers.

    Suitable candidates will experience gained from financial or insurance service background with knowledge of FCA requirements.Ability to lead and motivate individuals with excellent communication and interpersonal skills.

    Hours of work are based on a 35 hour week working Monday to Friday.

    There will be an opportunity to undertake a level 3 qualification in Financial Services.

    Technical Claims Assistant
    Croydon
    £22,000
    Permanent

    A permanent position has arisen within a busy warranty claims department as a Claims Assistant.

    The role will involve:

  • Handling incoming calls from policy holders
  • Dealing with queries and...
  • A permanent position has arisen within a busy warranty claims department as a Claims Assistant.

    The role will involve:

  • Handling incoming calls from policy holders
  • Dealing with queries and concerns in a professional manner
  • Assessing warranty claims in line with warranty terms
  • Claims administration duties and general claims processing
  • Updating the customer database and logging conversations
  • Providing claims update to the customer
  • Sending out correspondence and emails
  • To maintain knowledge of all warranty schemes
  • Experienced needed:

  • Previous experience within a claims environment
  • Technical / Motor vehicle knowledge essential
  • Any warranty assistance knowledge and advantage
  • Excellent communication and customer service skills
  • A good level of numeracy and literacy
  • Accurate keyboard skills
  • Hours of work are Monday to Friday 0900 to 1730 Monday to Friday

    Excellent benefits.

    Senior Property Manager
    London
    Upto £45,000
    Permanent

    Senior Property Manager

    An excellent opportunity with a well-established and forward thinking organisation has become available in their Property Management team. This is an exciting position for someone that is looking for more senior...

    Senior Property Manager

    An excellent opportunity with a well-established and forward thinking organisation has become available in their Property Management team. This is an exciting position for someone that is looking for more senior responsibilities and can train and mentor junior members of staff

    You will need to have 3 years plus consistent experience in Block Management and managing maision blocks.

    • Having IRPM is preferred

    • Good understanding of Residential Property Management and current legislation
    • To provide a full professional property management services for a portfolio of
    freehold/leasehold development
    • Good understanding of service charge and company accounts

    This excellent company offers outstanding benefits and you have the chance to work with a dedicated team and managers

    If you want to join a professional company who reward there staff please apply now

    Operations Peformance Manager
    Croydon
    37-43K PA + 7K Annual Bonus
    Permanent

    To monitor, evaluate and make key recommendations for strategic direction management decisions through the monitoring of KPI performance across all Operational functions. Identify variance from expected performance with root cause analysis and...

    To monitor, evaluate and make key recommendations for strategic direction management decisions through the monitoring of KPI performance across all Operational functions. Identify variance from expected performance with root cause analysis and recommendations for improvement. Optimise customer experience through forecasting, budgeting, workforce scheduling, management reporting and implementation of best practice.

    Operational Performance

    • Ensure and oversee the formulation and production of key performance dashboards on a daily, weekly and monthly basis.
    • Work alongside operational managers across all operational functions to understand key performance variations and feedback with recommendations to the operations leadership team.
    • Prepare action plans for short, medium and long term operational improvement initiatives and monitor the effectiveness of those action plans.
    • Continuously review and identify customer-focused process improvement opportunities and process optimisation within existing operations to ensure continuous development and evolution of operating processes.
    • Ensure that root-cause analysis and lessons learned are constantly translated into measurable operational performance improvements.

    Planning and Forecasting

    • Develop forecasting models and capability in order to plan resource requirements based on activity trends and KPI requirement evolution.
    • Modify and review resource planning processes in line with experience and operating environment changes.
    • Produce expected resource requirements in line with potential new business in order to facilitate sales and underwriting functions.
    • Collaborate with the operations leadership team in undertaking budgeting and financial planning processes.

    Workforce Optimisation

    • Responsible for the workforce management function for all of Operations including scheduling, intra-day monitoring and optimisation of long and short term resource allocation.
    • Ensure a process of continuous review is in place with regards to scheduling of internal and external resources in line with current and future activity levels.
    • Provide cost benefit based recommendations for resource optimisation including the distribution and placement of roadside assistance resources.
    • Review and propose revised rota and scheduling patterns in line with business benefits and expected performance gain.

    Education / Training / Qualifications:

    • Good standard of general education educated to A level standard or above.
    • English Language and Maths GCSE or equivalent.

    Specialist skills / knowledge:

    • Sustained management experience in a volume based customer focused environment
    • Proven experience in forecasting, planning and workforce management.
    • Demonstrable experience of using performance metrics to deliver performance improvements.
    • The ability to effectively communicate at all levels.
    • Able to work under pressure and deal with a varied workload and tight deadlines
    • Communicate/present information in a clear and professional manner to senior level stakeholders (both verbally and written).
    Legal Secretary - Private Clients
    Sevenoaiks
    £Negotiable
    Permanent

    We are looking for an experienced Legal Secretary with Private Client experience to work for a prestigious law firm in the Sevenoaks area.

    Interested candidates should have previous experience within Private Clients, excellent copy / audio /...

    We are looking for an experienced Legal Secretary with Private Client experience to work for a prestigious law firm in the Sevenoaks area.

    Interested candidates should have previous experience within Private Clients, excellent copy / audio / digital dictation experience with fast accurate typing skills. Other duties will involve telephone work and diary management. Excellent communication and presentation skills are essential.

    This is a permanent full-time position.

    Customer Service Administrator
    Bromley
    16-18K PA
    Permanent

    This will be an opportunity to join a leading international organisation in their Bromley office.

    The role will involve providing back office administration support on a number of client contracts. This will involve processing incoming...

    This will be an opportunity to join a leading international organisation in their Bromley office.

    The role will involve providing back office administration support on a number of client contracts. This will involve processing incoming correspondence and emails. Updating customer accounts on the computer as well as managing some customer queries.

    The role would suit an individual who has at least 6 month experience within a clerical / customer support role who has good data entry skills and strong attention to detail.

    Suitable candidates MUST have a grade C or above in GCSE Maths and English and be available to work Monday to Friday on a full-time basis (37.5 hours per week).

    Temporary Legal Secretary
    Tunbridge Wells
    £9.00 per hour
    Temporary

    Our client, a prestigious Legal firm based in Tunbridge Wells, is looking to recruit a secretary, on a temporary basis, for one month, maybe longer.

    The ideal candidate will have some previous legal experience, preferably in Property, fast and...

    Our client, a prestigious Legal firm based in Tunbridge Wells, is looking to recruit a secretary, on a temporary basis, for one month, maybe longer.

    The ideal candidate will have some previous legal experience, preferably in Property, fast and accurate typing skills and good IT shills.

    This position is full time and starts on Mon 4th Sept '17. The hours are 9am - 5.30pm, Monday to Friday.

    Temps required
    Variable
    Variable
    Temporary

    Temps required! Are you looking for secretarial, administration, catering or kitchen work?


    Please contact Adrienne on 01892 860909 or at adrienne@flossagency.co.uk


    Various hours, good rates of pay!

    Temps required! Are you looking for secretarial, administration, catering or kitchen work?


    Please contact Adrienne on 01892 860909 or at adrienne@flossagency.co.uk


    Various hours, good rates of pay!