01892 240 845

info@flossagency.co.uk

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12136
Bromley
17-19K PA plus Bonus
Permanent

Summary of Role

To provide administrative support services for customers from initial contact through to the end of the contract terms.

The following key responsibilities and duties will apply, depending on which Customer...

Summary of Role

To provide administrative support services for customers from initial contact through to the end of the contract terms.

The following key responsibilities and duties will apply, depending on which Customer Services team you are working in.

Key Responsibilities & Duties

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·Open and distribute customer correspondence to Customer Services Administrators

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·Liaising with customers for outstanding information or requirements

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·Filing, scanning and destruction of paper records

Skills & Experience

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·Reliable and enjoys working in a busy office and team environment

Hours

Monday to Friday - 35 hours per week (Office Hours)

Lettings negotiator
Tunbridge Wells
upto £20, 000 plus commission
Permanent

Our client a leading and proffessional Estate Agency are looking to recruit a Lettings negotiator for their busy office in Tunbridge Wells,

The ideal candidate will have some experience in the industry, but if you've got office/sales experience...

Our client a leading and proffessional Estate Agency are looking to recruit a Lettings negotiator for their busy office in Tunbridge Wells,

The ideal candidate will have some experience in the industry, but if you've got office/sales experience and looking to start a career within the industry that would also be beneficial.

The ideal candidate will have:

- Excellent Customer Service Skills
- Brilliant telephone manor
- Well spoken and well presented
- Available to start at the beginning of June
- Car with full driving license
- Positive and professional personality

You will be asked to:

- Answer incoming calls and register potential tenants
- Conduct viewings
- Close the offer
- Lettings administration

Please apply now

Experienced Claims Handler
Tonbridge
Upto £22,000
Permanent

Our Tonbridge based client is looking for experienced Claims Handlers to join their busy and growing team. This role is suited to someone who has experience in a customer facing role and looking to progress their career.

Requirements:

-...

Our Tonbridge based client is looking for experienced Claims Handlers to join their busy and growing team. This role is suited to someone who has experience in a customer facing role and looking to progress their career.

Requirements:

- Dealing with incoming calls about complaints and taking it to the resolution
- Excellent complaint handling service
- Building a rapport with customers on the phone
- Deal with all calls/complaints in a professional manor
- Input details onto the company database

You must show the following:

- Passionate about delivering a first class service
- Empathy and understanding
- Confident telephone manor
- PC literate
- Excellent communication and reasoning skills

Please apply now

Call Handler
Tonbridge
upto £18,000
Permanent

Call Handler - Tonbridge

Our Tonbridge based client is looking to recruit a number of candidates in their call centre, the right candidate needs to be polite, confident and positive and looking to start a career in a Customer Service capacity....

Call Handler - Tonbridge

Our Tonbridge based client is looking to recruit a number of candidates in their call centre, the right candidate needs to be polite, confident and positive and looking to start a career in a Customer Service capacity. You will get the opportunity to join a busy and growing team and full training will be given at the start of employment and ongoing progression.

Requirements:

- Dealing with incoming calls and passing them to the correct department
- Excellent complaint handling
- Building a rapport with customers on the phone
- Deal with all calls in a professional manor
- Input details onto the company database

You must show the following:

- Passionate about delivering a first class service
- Empathy and understanding
- Confident telephone manor
- PC literate
- Excellent communication and positive personality

Please apply now

Customer Services Ops Manager
Croydon
45K PA + 4.5K Bonus + Bens.
Permanent

To lead, motivate and develop the functional Customer Service Team.


To ensure that the outputs and results of the issues highlighted within the department are collated and communicated to all areas of the business to ensure we develop and...

To lead, motivate and develop the functional Customer Service Team.


To ensure that the outputs and results of the issues highlighted within the department are collated and communicated to all areas of the business to ensure we develop and improve our service to clients, customers and key stakeholders.

Management of the Department

You are responsible and accountable for ensuring that the Customer Services Team meets their KPI’s and SLA’s as well as any productivity targets.
To achieve this you will need to develop and support your Team Manager to secure performance through their team.

In this role, you also need to work closely with key stakeholders to support strategic business objectives especially within Operations and Sales. In addition to this you will be to seek ways to enhance the level of service we provide to our clients and customers.

Communication and Leadership
To be an excellent leader, you need to lead by example and communicate well with your team and your colleagues within other business functions. Structured and regular two way communication with your team and the wider business is critical.

Quality Focus
Our service is one of our key differentiators from our competitors. We need you to make sure that the customer service team is really committed to delivering an exceptional service at every customer touch-point

Coaching and Development
It is your responsibility to ensure that you provide the support and coaching to enable your team to grow and develop as individuals within their role and to guide those who wish to progress.

Planning and Budget Control

As Customer Service you have two budgets, a staff budget and a goodwill budget which you will have agreed with your Manager and the COO. We expect you to deliver SLA’s and KPI’s within this budget and we expect the goodwill budget to be used in the most effective way.

Client Liaison
Our clients are the bedrock of our business, and we expect you to foster good relationships with the relevant people in their organisation. You will be needed on occasion to participate in new and prospective client visits. You also need to have regular meetings with key clients.

FCA Compliance/Legal Requirements

It is your responsibility to ensure that all processes, procedures and policies within the Department are compliant with FCA regulations. If there are any issues, you need to highlight this to your Manager and if necessary, the Compliance Officer.

Administration
Your Team Manager will have some responsibility in this area but you are responsible overall for the inevitable administration which accompanies a Managers’ role

Essential
• Educated to A’ level standard or equivalent
• A minimum of two years’ experience at Senior Supervisory or Manager level within
a blue-chip environment
• Advanced knowledge of Excel
• Ability to interpret and analyse data
• Proven experience of working to results driven deadlines
• Attention to detail and desire to provide excellent customer service
• Demonstrable understanding of the difference between good and outstanding customer service
• Proactive and challenging
• Flexible and adaptable to changing situations
• Strong problem solving skills
• Excellent interpersonal and relationship building skills
• Ability to communicate effectively and set clear expectations
• Able to lead and coordinate activities between multiple functions.

Hours of work

Monday to Friday 0900 to 1700 (35 hours per week)

Excellent benefits

Customer Service Administrator
Bromley
19-21K PA + Bonus
Permanent

We are looking for a permanent customer service administrator for a professional business services company in Bromley, close to Bromley South Station!

The role is varied and challenging and includes administration and customer service support....

We are looking for a permanent customer service administrator for a professional business services company in Bromley, close to Bromley South Station!

The role is varied and challenging and includes administration and customer service support.

Main Duties:

Answering the phone and dealing with queries from customers and business contacts
Providing advice and assistance to callers
Updating customer records
Responding to customer emails and correspondence
Sending out letters
Updating spread sheets
Sending and receiving emails

Requirements:

GCSEs in Maths in English
A good level of numeracy and literacy is required
Candidates need a minimum of 1 year's work experience in an office environment
Accurate data entry skills and able to use MS Word and MS Excel
Excellent communication skills both written and spoken
Great attention to detail
Good problem solving skills

Hours of work:

Monday to Friday 0830 to to 1700 (hour for lunch daily)

Administrator
Croydon
19,561K PA + 1K Bonus
Permanent

This is an excellent opportunity to work for a leading financial services company in central Croydon.

The role will involve:

  • Processing client applications using the client systems
  • Deal with client queries in...

This is an excellent opportunity to work for a leading financial services company in central Croydon.

The role will involve:

  • Processing client applications using the client systems
  • Deal with client queries in line with set timescales
  • Maintain a high level of the product range
  • Updating daily work reports
  • Using Word, Excel and Outlook

Requirements:

  • Experience of working in an FSA environment an advantage
  • Excellent customer service and problem-solving skills
  • A good level of numeracy and literacy is required
  • Able to produce letters and email correspondence
  • A good level of numeracy and literacy is required
  • Able to work in line with job deadlines

Hours of Work:

Monday to Friday – 35 hours per week – 0900-1700 or 0930- 1730

Administrator
Croydon
19,561K
Permanent
Customer Service Executive
Westerham
upto £22,000
Permanent

Do you have experience within a busy office environment and want to start a career with a leading and professional organisation?

Due to company growth our client is looking to expand their Customer Service team. This role would suit a...

Do you have experience within a busy office environment and want to start a career with a leading and professional organisation?

Due to company growth our client is looking to expand their Customer Service team. This role would suit a candidate who has retail, office or customer service experience, you will benefit from excellent benefits and progression.

The role will involve:
- Handle inbound telephone queries
- Be the point of contact for the warranty team
- Process queries and contact engineers if required
- Give excellent customer service on the phone and via emails

Ideal candidate will need to have:
- Outstanding customer service skills
- Driven and positive approach towards work
- Computer literate
- Excellent written and verbal English

The company offer excellent benefits, outstanding holiday allowance, ongoing training and progression and a friendly work environment.

Customer Service Advisor
Croydon
£21,787 PA + £600 Shift Allowance + £1,000 Annual Bonus
Permanent

+ Shift Allowance up to £600 PA + Overtime Rates + 1K Annual Bonus

This is a great opportunity to join a leading worldwide organisation as part of a prestigious customer service team.

Duties will include:...

+ Shift Allowance up to £600 PA + Overtime Rates + 1K Annual Bonus

This is a great opportunity to join a leading worldwide organisation as part of a prestigious customer service team.

Duties will include:
• Handling incoming and outgoing telephone calls in a prompt and courteous manner in line with company expectations
• Provide a proactive response to calls for assistance and providing advice and solutions
• To ensure that customers receive the most appropriate service in a timely and cost effective manner
• To ensure that the customer is kept fully appraised of the progress
• To ensure that accurate costing are giving for all cases using available systems
• To liaise with internal and external business contacts
• Work in line with client SLA’s and company standards

Skills / requirements:

• Experience of liaising with customers over the phone in a professional services environment
• Candidates will have excellent verbal and written communication skills
• Have a good level of numeracy and literacy with good keyboard skills
• Educated to GCSE standard
• Be well presented
• Able to commit to shift working

Hours:

Working 35 hours per week 5 days out of 7 (on a rota basis which includes weekends as part of the rota).

Earliest start time 0630
Latest finish time 2300

There will be a requirement to start working overnight shifts after the 6 month probationary period.

This will average 4 overnight shifts in a row approximately every 7/8 weeks. An additional payment of £55.00 per night shift.

Other benefits include: Paid annual leave, lifestyle benefits and enhanced overtime rates.