01892 240 845

info@flossagency.co.uk

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Customer Service Executive
Tonbridge
upto £22,000 Depending on experience
Permanent

Our Tonbridge based client is looking for excellent Customer Service Executives to join their busy and growing team. This role is suited to someone who has experience in a customer facing role and looking to progress their career.

Requirements:...

Our Tonbridge based client is looking for excellent Customer Service Executives to join their busy and growing team. This role is suited to someone who has experience in a customer facing role and looking to progress their career.

Requirements:

- Dealing with incoming calls about complaints and taking it to the resolution
- Excellent complaint handling service
- Building a rapport with customers on the phone
- Deal with all calls/complaints in a professional manor
- Input details onto the company database

You must show the following:

- Passionate about delivering a first class service
- Empathy and understanding
- Confident telephone manor
- PC literate
- Excellent communication and reasoning skills

Please apply now

PA
Croydon
26-28K PA + 1K Bonus + Benefits
Permanent

PA to Chief Operating Officer – 26-28K PA + 1 Bonus

To provide high level and dedicated organisational support; to identify the important business issues as they arise and to assist the Chief Operations Officer and the Senior...

PA to Chief Operating Officer – 26-28K PA + 1 Bonus

To provide high level and dedicated organisational support; to identify the important business issues as they arise and to assist the Chief Operations Officer and the Senior Operations Managers in managing their time effectively to meet the needs of their roles.

Hours of work:

35 hours per week Monday- Friday. Hours may vary in line with business needs.

Main Responsibilities:

Diary Management: Appointments / Meetings / Schedules
Communications: Phone calls / emails / newsletters
General administration: Correspondence / Presentations / Spreadsheets
Travel arrangements: National and International travel / Accommodation / Visa's
Expenses administration: Monitoring / Controlling department expenses / Credit Card Recs
Reporting: Management Reports / Stats

Service Desk Officer
Bromley South
£20,573
Permanent

Do you have great customer service and listening skills?....

If so....

This will be an excellent opportunity to work in a busy office environment. You will be providing internal and external customers' with telephone...

Do you have great customer service and listening skills?....

If so....

This will be an excellent opportunity to work in a busy office environment. You will be providing internal and external customers' with telephone support by logging their calls and emails on the Service Desk.

Interested candidates will need previous customer service or call handling experience with good data entry skills. Good communication skills and strong attention to detail is important. Candidates will need a grade C or above in Maths and English GCSE.

Hours of work are Monday to Friday 0800-1630 or 0830-1700 with a one hour lunch break per day.

Quality Auditor (Call Centre)
Croydon
23KPA + 1K Annual Bonus
Permanent

To continuously monitor and measure the quality of co-ordinator calls and files, providing feedback, and coaching where required. To mitigate both volume and content of complaints through the effective identification of issues impacting the quality of...

To continuously monitor and measure the quality of co-ordinator calls and files, providing feedback, and coaching where required. To mitigate both volume and content of complaints through the effective identification of issues impacting the quality of the customer experience. To ensure the customer is at all times centric to the business, and that the highest standards of customer service are maintained.

Main responsibilities:

Call Monitoring and File Reviews
Communication
Facilitate a Customer Centric, Quality Driven Culture

Job requirements:

Previous experience as an Auditor monitoring calls and files
Ideally a background within insurance / financial services
Excellent communication skills both verbally and written
Excellent attention to detail, able to provide feedback in a confident but diplomatic manner
A good standard of numeracy and literacy
The ability to work as part of a team

Hours of Work:

Monday to Friday 0900 to 1700 - 35 hours per week






Sales Administrator
Wadhurst
upto £20,000
Permanent

Sales Administrator needed for a small and friendly team in Wadhurst, the company have excellent reputation and deal with niche insurance.

The role will involve:

- Incoming & outgoing calls

- Converting leads and follow ups...

Sales Administrator needed for a small and friendly team in Wadhurst, the company have excellent reputation and deal with niche insurance.

The role will involve:

- Incoming & outgoing calls

- Converting leads and follow ups

- Scanning and administration to relevant documents

- Oversee website queries

- Give excellent customer service on the phone and via emails

Ideally candidate will need to have excellent GCSE grades, an interest to start a career in the insurance industry and excellent customer service skills. You will also need to be a driver due to the location of the offices and there is free parking onsite!

The company offer excellent benefits and put all staff through CII training, with no expense.

The role requires you to work one in 4 Saturdays till 4pm

Please contact us asap...

Customer Sales Co-ordinators
Croydon
20,560K PA + 1,500K Annual Bonus paid quarterly
Permanent and Contract available

This will be a brilliant opportunity to join an international financial services company in central Croydon.

Working Hours:

35 per week between the hours of 0800 and 1800 on a shift pattern Monday to Friday plus 1 Saturday morning per...

This will be a brilliant opportunity to join an international financial services company in central Croydon.

Working Hours:

35 per week between the hours of 0800 and 1800 on a shift pattern Monday to Friday plus 1 Saturday morning per month 0900 to 1300.

Duties:

To provide a proactive sales and administration service to customers
To liaise with third party suppliers and maintain client standards
Handling incoming and outgoing calls in a professional manner
Identify customer needs and provide accurate sales information regarding the products
To manage customer objections and complaints
Data entry and updating customer information accurately
Carry out administrative tasks and process correspondence
To complete daily and weekly reports

Experience:

Any experience within a financial services environment would be an advantage
Experience of handling incoming and outgoing sales calls
A good working knowledge of MS Word and MS Excel
Fast accurate keyboard skills
Excellent telephone manner, able to build rapport with clients

Great working environment plus excellent benefits!

Temporary Call Handler / Customer Service Advisor
Croydon
£10.55 per hour
Temporary

Our client, based in Croydon is looking for a Call Handler / Customer Service Advisor to join their team on an initially 4 week temporary basis, although there is the possibility that this may extend into a 3-4 month contract.

You will be...

Our client, based in Croydon is looking for a Call Handler / Customer Service Advisor to join their team on an initially 4 week temporary basis, although there is the possibility that this may extend into a 3-4 month contract.

You will be handling incoming calls from customers, dealing with general admin, and data input.

A friendly and professional telephone manner is essential.

The hours are on a shift / rota basis, and cover 8am - 8pm, Monday to Friday and 8am - 7pm on Saturdays.

You will be working a 5 day week.

Customer Service Administrator
Bromley
£20,570 PA
Permanent

We are looking for a permanent customer service administrator for a professional business services company in Bromley, close to Bromley South Station!

The role is varied and challenging and includes administration and customer service support. ...

We are looking for a permanent customer service administrator for a professional business services company in Bromley, close to Bromley South Station!

The role is varied and challenging and includes administration and customer service support.

Main Duties:

Answering the phone and dealing with queries from customers and business contacts
Providing advice and assistance to callers
Updating customer records
Responding to customer emails and correspondence
Sending out letters
Updating spread sheets
Sending and receiving emails

Requirements:

GCSE in Maths and English at grade C or above
A good level of numeracy and literacy is required
Candidates need a minimum of 1 year's work experience in an office environment
Accurate data entry skills and able to use MS Word and MS Excel
Excellent communication skills both written and spoken
Great attention to detail
Good problem solving skills

Hours of work:


Monday to Friday 0830 to 1700 (hour for lunch daily)

Claims Handler
Tonbridge
upto £19,000
Permanent

Claims Handler needed for a well established, successful company in central Tonbridge, the company have excellent reputation and deal with niche insurance. If you are looking for a career in customer service or insurance this would be an ideal company...

Claims Handler needed for a well established, successful company in central Tonbridge, the company have excellent reputation and deal with niche insurance. If you are looking for a career in customer service or insurance this would be an ideal company to work for, they offer excellent training and progression.

The role will involve:

- Administer and requesting relevant documents
- Organise and review all the policies
- Give excellent customer service on the phone and via emails
- Advising on general queries and claims
- Develop rapport and listen well to all clients

Ideal candidate will need to have:

- Excellent GCSE grades in Maths and English
- Outstanding customer service skills
- Insurance experience is essential
- Driven and positive approach towards work

The company offer excellent benefits, ongoing training and progression and a friendly work environment.

Please contact Kate at Floss to find out more

Call Handler
Tonbridge
£17,000
Permanent

Exciting opportunity to join a leading company in Tonbridge!

Do you have customer facing or call handling experience and looking for a new opportunity in 2019?

Our client is looking for an intelligent, positive candidate to join their busy...

Exciting opportunity to join a leading company in Tonbridge!

Do you have customer facing or call handling experience and looking for a new opportunity in 2019?

Our client is looking for an intelligent, positive candidate to join their busy customer service team in Tonbridge, they offer outstanding benefits and ongoing progression

Job Responsibilities:

  • Provide excellent customer service to all incoming calls
  • Assist policy holders by following the internal processes
  • Administration support and inputting information onto the system
  • Develop rapport and relationships with customers on the phone

You will need to show the following:

  • Secondary education in Maths and English, or excellent numeracy skills
  • Excellent speaking and listening skills
  • Positive attitude and confident telephone manner
  • Computer literate with good administration skills

The offices are within walking distance to Tonbridge Station, otherwise the company offer parking onsite.

Please apply asap, our client is looking to fill the positions asap.

Customer Service Advisor
Westerham
upto £22,000
Permanent

Do you have experience within a busy office environment and want to start a career with a leading and professional organisation?

Due to company growth our client is looking to expand their Customer Service team. This role would suit a...

Do you have experience within a busy office environment and want to start a career with a leading and professional organisation?

Due to company growth our client is looking to expand their Customer Service team. This role would suit a candidate who has retail, office or customer service experience, you will benefit from excellent benefits and progression.

The role will involve:
- Handle inbound telephone queries
- Be the point of contact for the warranty team
- Process queries and contact engineers if required
- Give excellent customer service on the phone and via emails

Ideal candidate will need to have:
- Outstanding customer service skills
- Driven and positive approach towards work
- Computer literate
- Excellent written and verbal English

The company offer excellent benefits, outstanding holiday allowance, ongoing training and progression and a friendly work environment.

Temporary Procurement Officer
Tunbridge Wells
£15.00 per hour
Temporary

Our client, based in central Tunbridge Wells, is looking for a Procurement Officer to join their team on a temporary basis.

You will be reporting to the Development Director, and the purpose of your role will be to ensure all goods and services...

Our client, based in central Tunbridge Wells, is looking for a Procurement Officer to join their team on a temporary basis.

You will be reporting to the Development Director, and the purpose of your role will be to ensure all goods and services procured by the organisation are Value for Money, and that policies and legislation are complied with.

Your responsibilities will be:

  • To manage, develop and promote best procurement practice, including EU compliance frameworks
  • Providing a procurement service that will create commercial savings in the total costs of key goods and services procured
  • To lead on procurement activity and contract management ensuring continuous improvement and excellent customer service
  • Provide guidance and advice on procurement practices to the Group
  • To continuously develop and implement a procurement strategy and work with Managers to implement across Town and Country
  • To analyse existing procurement arrangements and develop robust contractual arrangements and competitive procedures, which protect Town and Country’s position and ensure value for money
  • To implement a continuous procurement improvement programme across the supplier base to achieve improvements in reliability, adaptability and price and that goods and services are procured in an efficient and timely manner
  • To provide expert advice on, and ensure compliance with, UK and EU legislation, regulation and case law relating to procurement and the engagement of suppliers and contractors
  • To develop models of best practice with regard to probity, efficiency and effectiveness within the procurement process
  • To develop a range of core specifications, contract forms and service agreements, which can be adapted for widespread use
  • To identify potential suppliers/partners and prepare, obtain and analyse quotations/tenders
  • To negotiate contracts and instigate the development of partnership arrangements with preferred suppliers
  • To manage relationships between key and major suppliers and internal staff
  • To ensure preferred suppliers/partners understand and focus on the organisation's corporate strategy, growth and profitability requirements
  • To brief relevant employees on procurement process, following appointment of preferred suppliers/partners
  • To provide feedback on key procurement issues impacting the business
  • To review and monitor supplier performance and report to the Executive Management Team
  • To ensure the production of, and regular reporting of, accurate progress against KPIs to the Executive Management Team
  • To ensure monthly and statutory reports are completed in a timely fashion.
  • The ideal temporary Procurement Officer will:

    Be educated to degree level

    Have advanced Excel skills

    Have a proven ability to understand and interpret financial information

    Have experience of working in Procurement, particularly in a public sector environment

    You must:

    Demand quality and excellence in meeting customer needs and expectations.

    Be able to work innovatively and creatively.

    Be able to represent the organisation externally with key stakeholders such as Government agencies, Local Authorities and partner agencies.

    Demonstrate effective interpersonal skills with the ability to communicate effectively with a diverse group of people.

    Have good analytical skills.

    Have excellent time management skills, and the ability to work in a methodical and organised way, ensuring deadlines are adhered to.

    Have excellent communication skills, both oral and written.

    Have good attention to detail.

    Be self managing.

    The hours are 8.30am - 5pm, and part time hours could be considered. This is an immediate start.

    Customer Service Advisor
    Croydon
    £21,360 PA + £600 Shift Allowance + £1,000 Annual Bonus
    Permanent

    + Shift Allowance up to £600 PA + Overtime Rates + 1K Annual Bonus

    This is a great opportunity to join a leading worldwide organisation as part of a prestigious customer service team.

    Duties will include:...

    + Shift Allowance up to £600 PA + Overtime Rates + 1K Annual Bonus

    This is a great opportunity to join a leading worldwide organisation as part of a prestigious customer service team.

    Duties will include:
    • Handling incoming and outgoing telephone calls in a prompt and courteous manner in line with company expectations
    • Provide a proactive response to calls for assistance and providing advice and solutions
    • To ensure that customers receive the most appropriate service in a timely and cost effective manner
    • To ensure that the customer is kept fully appraised of the progress
    • To ensure that accurate costing are giving for all cases using available systems
    • To liaise with internal and external business contacts
    • Work in line with client SLA’s and company standards

    Skills / requirements:

    • Experience of liaising with customers over the phone in a professional services environment
    • Candidates will have excellent verbal and written communication skills
    • Have a good level of numeracy and literacy with good keyboard skills
    • Educated to GCSE standard
    • Be well presented
    • Able to commit to shift working

    Hours:

    Working 35 hours per week 5 days out of 7 (on a rota basis which includes weekends as part of the rota).

    Earliest start time 0630
    Latest finish time 2300

    There will be a requirement to start working overnight shifts after the 6 month probationary period.

    This will average 4 overnight shifts in a row approximately every 7/8 weeks. An additional payment of £55.00 per night shift.

    Other benefits include: Paid annual leave, lifestyle benefits and enhanced overtime rates.

    Admin Officer
    Bromley
    20-22K PA
    Permanent

    This is a brilliant opportunity for an experienced Administrator to work for a major organisation in the Bromley area and become part of a busy team.

    The job will involve provided admin support which will include:

    This is a brilliant opportunity for an experienced Administrator to work for a major organisation in the Bromley area and become part of a busy team.

    The job will involve provided admin support which will include:

    Maintaining and updating documents and reports

    Extensive data input onto systems

    Printing letters and bills ready for despatch

    Monitoring data and information

    Using MS Word, MS Excel and Outlook

    Working towards job deadlines

    Experience required:

    Previous experience working in an office environment

    Accurate data entry skills

    Able to use MS Word and MS Excel to a high standard

    Strong attention to detail

    Any experience of BACS or payment processing an advantage

    Able two work in a team using own initiative

    Hours of work:

    Monday to Friday on a shift basis between 0700 and 1700. (37.5 hours per week)

    Full training is provided

    Account Managers
    Bromley, Kent
    Good salary (neg) + Bonus
    Permanent

    Account Managers - + Bonuses!

    These are full-time, permanent positions with a leading, award winning company in their particular field. Interested candidates will have gained experience from within the energy / utilities industry.

    • The...

    Account Managers - + Bonuses!

    These are full-time, permanent positions with a leading, award winning company in their particular field. Interested candidates will have gained experience from within the energy / utilities industry.

    • The role will involve managing your own accounts ensuring the highest level of customer service whilst maximising potential business opportunities.
    • Build, develop and maintain strong relationships with clients and suppliers
    • Investigation into client issues in line with agreed SLA’s
    • To fully understand and realise the client’s individual needs
    • Support the Business Manager with contract renewals
    • Keeping up to date with any changes within the industry and legislation
    • Creating client reports, either ad hoc or agreed client deliverables
    • To understand how your clients fees are structured and provide monthly reporting to the Accounts department
    • Carry out all systems administration ensuring a high level of accuracy
    • To carry out and attend client service and ad/hoc meetings as required

    Job requirements:

    • Previous Account Management experience in a client facing role is essential
    • Excellent communication skills over the phone, via correspondence and face to face
    • Able to manage client expectations and provide solutions
    • A high level of computer literacy with strong Word and Excel skills
    • Able to identify potential business opportunities
    • A high level of numeracy and literacy
    • Willing to travel with occasional overnight stays within the UK

    Hours of work:

    Monday to Friday between the hours of 0900 to 1700

    Temps required
    Variable
    Variable
    Temporary

    Temps required! Are you looking for secretarial, administration, catering or kitchen work?


    Please contact Adrienne on 01892 860909 or at adrienne@flossagency.co.uk


    Various hours, good rates of pay!

    Temps required! Are you looking for secretarial, administration, catering or kitchen work?


    Please contact Adrienne on 01892 860909 or at adrienne@flossagency.co.uk


    Various hours, good rates of pay!