01892 860 909

info@flossagency.co.uk

  • slide
  • slide
  • slide
  • slide
  • slide
  • slide
  • slide
  • slide
  • slide
  • slide
  • slide
Summer Contracts - Call Handlers
Croydon
£9.74
Contracts (3 and 4 months available)

Looking for summer work?We are currently recruiting Call Handlers to work within a busy contact centre operation for the duration of the summer.

Successful candidates must have a polite and confident telephone manner, the ability to remain...

Looking for summer work?We are currently recruiting Call Handlers to work within a busy contact centre operation for the duration of the summer.

Successful candidates must have a polite and confident telephone manner, the ability to remain calm under pressure and excellent IT skills.

The shifts for this position are based on a 37.5 hour week between the hours of 7am and 9.30pm on a shift basis working Monday to Sunday.

This position will run over the summer months from mid-June/July until mid-September.

You will be the first point of contact for incoming assistance calls from customers.

Suitable candidates will have excellent communication skills with a professional telephone manner and good keyboard skills.

Previous customer facing experience is important.

Receptionist - Part time
Uckfield
£9 - £10 Per hour
Permanent

Receptionist, part time

Do you have an excellent telephone manner, well presented and looking for a part time job?

Our client is looking for a receptionist to join their busy and well established offices in Uckfield. Ideally you will...

Receptionist, part time

Do you have an excellent telephone manner, well presented and looking for a part time job?

Our client is looking for a receptionist to join their busy and well established offices in Uckfield. Ideally you will have 1 years plus experience in an administration/reception role, well presented and excellent communication skills.

The role requires the candidate to work part time, 2 days per week, 8.30am - 5.00pm, you will be required to answer the phone and use the switchboard to transfer calls, welcome clients, keep the reception area tidy and assist with any Micro soft office.

Please apply now if you are looking for a local part time role

Part-Time Call Handler
Croydon
£9.95 per hour
Part-Time Permanent

This is a permanent part-time opportunity working 16 hours per week for a leading organisation based in Croydon.

Job role:

The role will involve handling incoming calls from customers and providing advice information
To update the...

This is a permanent part-time opportunity working 16 hours per week for a leading organisation based in Croydon.

Job role:

The role will involve handling incoming calls from customers and providing advice information
To update the system with first notification of the claim
To ensure the customers receives the appropriate service / solution
Working in line with client SLA's and company standards

Requirements:

Previous work experience within Insurance or Claims is desirable
Excellent telephone manner with good communication skills
A good level of numeracy and literacy with attention to detail
Be available to work the hours

Hours of work:

16 Hours per week (Evenings only available during the week - Monday to Friday 1800 to 2200). (Day shifts & evening shifts available on Saturdays and Sundays - 0900 to 2100).

Property Manager
Brighton
Upto £25000
Permanent

Nationwide Property Investment Company is looking for a Property Manager to join there team in Brighton, this role is an excellent opportunity for someone with 1 years plus experience in Property Management.

You will be running your own...

Nationwide Property Investment Company is looking for a Property Manager to join there team in Brighton, this role is an excellent opportunity for someone with 1 years plus experience in Property Management.

You will be running your own portfolio of 100 plus properties that are all over the UK, the company will give you excellent training and development and you will have the chance to work with a outstanding team of Property managers.

The office is in Central Brighton and will suit someone that lives local or close to public transport to Brighton. They offer a travel and season deposit loan and excellent benefits,

Please apply now to have the chance to work in a great team with a leading company

Property Manager
Billericay
Upto £20,000
Permanent

Outstanding Opportunity to work for one of the top property investors in the industry!!

Our client is looking for an experienced Property Manager to join their team in Billericay, this would suit someone who wants to work for a leader in the...

Outstanding Opportunity to work for one of the top property investors in the industry!!

Our client is looking for an experienced Property Manager to join their team in Billericay, this would suit someone who wants to work for a leader in the industry and get outstanding training and progression

- Monday - Friday 9am - 6pm
- Upto £20000
- Leading brand of estate agents
- Benefits and room for progression
- Dedicated team and managers

For the role you will be required to/have:

• Experienced in property management or estate agency
• Able to communicate effectively and professionally with clients and colleagues both
verbally and in written form
• Highly organised, with efficient time management and the ability to prioritise work
load
• IT Literate
• Have a bright enthusiastic personality, a “can do” attitude with a good sense of
humour


Please apply now

Senior Property Manager
London
Upto £45,000
Permanent

Senior Property Manager

An excellent opportunity with a well-established and forward thinking organisation has become available in their Property Management team. This is an exciting position for someone that is looking for more senior...

Senior Property Manager

An excellent opportunity with a well-established and forward thinking organisation has become available in their Property Management team. This is an exciting position for someone that is looking for more senior responsibilities and can train and mentor junior members of staff

You will need to have 3 years plus consistent experience in Block Management and managing maision blocks.

• Having IRPM is preferred

• Good understanding of Residential Property Management and current legislation
• To provide a full professional property management services for a portfolio of
freehold/leasehold development
• Good understanding of service charge and company accounts

This excellent company offers outstanding benefits and you have the chance to work with a dedicated team and managers

If you want to join a professional company who reward there staff please apply now

Administrator
Penshurst
£17,650 - £20,000
Permanent

Our client, a well established company, 5 miles outside of Tunbridge Wells and Tonbridge, is looking for an Administrator to join their small and friendly team. This is a new position due to the company's continued growth, and a fantastic opportunity...

Our client, a well established company, 5 miles outside of Tunbridge Wells and Tonbridge, is looking for an Administrator to join their small and friendly team. This is a new position due to the company's continued growth, and a fantastic opportunity to progress and grow with the company.

The successful Administrator's duties will include:
• Answering queries from clients, both via email and on the telephone
• Managing reactive jobs – data input, contacting clients to schedule appointments whilst adhering to strict SLA’s
• Assisting with the management and scheduling of routine visits
• Generating quotes
• Assisting with invoicing
• Compiling reports
• Filing
• Collating stock lists and managing orders for our team of technicians

You will need:
• Prior experience within an Administration or Office based role is preferred
• To be self-motivated
• To have strong attention to detail
• The ability to multi-task
• Strong prioritisation and organisation skills
• Good record keeping skills
• To be Pragmatic
• Exceptional communication skills including telephone manner
• Passion for customer service
• Experience working with the Microsoft Office package (Word, Excel and Outlook)

Benefits
• 22 days annual leave per year + bank holidays
• Auto-enrolment into Government pension scheme
• Salary £17,650 - £20,000 PA (Negotiable based on experience)
• Free parking outside
• Expanding company – Opportunity for progression
Working hours: 40 hours per week (Monday – Friday 8.30 – 5.30)

Operations Peformance Manager
Croydon
37-43K PA + 7K Annual Bonus
Permanent

To monitor, evaluate and make key recommendations for strategic direction management decisions through the monitoring of KPI performance across all Operational functions. Identify variance from expected performance with root cause analysis and...

To monitor, evaluate and make key recommendations for strategic direction management decisions through the monitoring of KPI performance across all Operational functions. Identify variance from expected performance with root cause analysis and recommendations for improvement. Optimise customer experience through forecasting, budgeting, workforce scheduling, management reporting and implementation of best practice.

Operational Performance

  • Ensure and oversee the formulation and production of key performance dashboards on a daily, weekly and monthly basis.
  • Work alongside operational managers across all operational functions to understand key performance variations and feedback with recommendations to the operations leadership team.
  • Prepare action plans for short, medium and long term operational improvement initiatives and monitor the effectiveness of those action plans.
  • Continuously review and identify customer-focused process improvement opportunities and process optimisation within existing operations to ensure continuous development and evolution of operating processes.
  • Ensure that root-cause analysis and lessons learned are constantly translated into measurable operational performance improvements.

Planning and Forecasting

  • Develop forecasting models and capability in order to plan resource requirements based on activity trends and KPI requirement evolution.
  • Modify and review resource planning processes in line with experience and operating environment changes.
  • Produce expected resource requirements in line with potential new business in order to facilitate sales and underwriting functions.
  • Collaborate with the operations leadership team in undertaking budgeting and financial planning processes.

Workforce Optimisation

  • Responsible for the workforce management function for all of Operations including scheduling, intra-day monitoring and optimisation of long and short term resource allocation.
  • Ensure a process of continuous review is in place with regards to scheduling of internal and external resources in line with current and future activity levels.
  • Provide cost benefit based recommendations for resource optimisation including the distribution and placement of roadside assistance resources.
  • Review and propose revised rota and scheduling patterns in line with business benefits and expected performance gain.

Education / Training / Qualifications:

  • Good standard of general education educated to A level standard or above.
  • English Language and Maths GCSE or equivalent.

Specialist skills / knowledge:

  • Sustained management experience in a volume based customer focused environment
  • Proven experience in forecasting, planning and workforce management.
  • Demonstrable experience of using performance metrics to deliver performance improvements.
  • The ability to effectively communicate at all levels.
  • Able to work under pressure and deal with a varied workload and tight deadlines
  • Communicate/present information in a clear and professional manner to senior level stakeholders (both verbally and written).
Residential Property Manager
Sittingbourne
Upto £26,000
Permanent

Property Manager

- Monday - Friday 9am - 6pm
- Upto £26000
- Leading brand of estate agents
- Benefits and room for progression
- Dedicated team and managers

For the role you will be required to/have:...

Property Manager

- Monday - Friday 9am - 6pm
- Upto £26000
- Leading brand of estate agents
- Benefits and room for progression
- Dedicated team and managers

For the role you will be required to/have:

• Experienced in property management or estate agency
• Able to communicate effectively and professionally with clients and colleagues both
verbally and in written form
• Highly organised, with efficient time management and the ability to prioritise work
load
• IT Literate
• Have a bright enthusiastic personality, a “can do” attitude with a good sense of
humour

You will be asked to:
• Ensuring that maintenance problems are dealt with effectively and in appropriate
timescales
• Motivate and get the best out of the Property Coordinators
• Ensuring compliance with standard operating procedures
• Maintaining keys and key register
• Maintain an excellent working relationship with the lettings branches
• Developing relationships with Preferred Supplier List of contractors
• Negotiating with landlord and tenant over the return of disputed deposit deductions
• Manage a database of contractors

Please apply now

Accounts Administrator - Uckfield
Uckfield, East Sussex
£22,000 - £24,000
Permanent

Accounts Administrator,


A well respected Property Company are looking for an experienced Accounts Administrator to join their fantastic team

*Pension scheme
*Monday - Friday 9.30am - 5.30pm
*Excellent benefits
*Fully funded...

Accounts Administrator,


A well respected Property Company are looking for an experienced Accounts Administrator to join their fantastic team

*Pension scheme
*Monday - Friday 9.30am - 5.30pm
*Excellent benefits
*Fully funded Summer and Christmas Parties
*25 days holiday with bank holidays on top

You will need to show:

-Intermediate to advanced skills on Excel
-Strong written and verbal communications and inter personal skills
-Highly organised, have the ability to prioritise tasks and work under pressure


The role will involve:
- Responsible for banking cheques on a daily basis in respect of income received
- Electronically downloading bank transactions (BACS, CHAPS, Transfers etc) for each bank account.
- Identifying and allocating receipts to the correct accounts receivable customer account or as other income.
- Posting and allocating all cash and direct payments to Tramps
- Contacting tenants where funds cannot be allocated
- Filing & Scanning printing and sending Tax Receipts daily
- Daily and monthly bank reconciliation
- Reconciling the cash books/Processing the receipts (standing orders and cheques)
- Issuing unbanked and unallocated cash list weekly
- Ensuring all refunds to tenants are accompanied by a statement showing there are no arrears.
- Undertakes debtor reconciliations and cash allocations

Please apply now this role will close on the 9th April

Property Manager, West Sussex
Horsham
£24000 - £25000
Property

Property Manager

• £25,000 per annum
• 5 days a week, Monday - Friday
• 30 days paid Holiday
• Private Healthcare/ Excellent Pension/ Life Insurance
• Company Rewards and Incentives

Are you/do you have:...

Property Manager

• £25,000 per annum
• 5 days a week, Monday - Friday
• 30 days paid Holiday
• Private Healthcare/ Excellent Pension/ Life Insurance
• Company Rewards and Incentives

Are you/do you have:
• Experienced in property management or estate agency
• Able to communicate effectively and professionally with clients and colleagues both verbally and in written form
• Highly organised, with efficient time management and the ability to prioritise work load
• IT Literate
• Have a bright enthusiastic personality, a “can do” attitude with a good sense of humour

You will be asked to:
• Ensuring that maintenance problems are dealt with effectively and in appropriate timescales
• Motivate and get the best out of the Property Coordinators
• Ensuring compliance with standard operating procedures
• Maintaining keys and key register
• Maintain an excellent working relationship with the lettings branches
• Coordinate end of tenancy and pre tenancy work with lettings branches
• Developing relationships with Preferred Supplier List of contractors
• Negotiating with landlord and tenant over the return of disputed deposit deductions
• Manage a database of contractors

Please apply now, due to many applications for this role, we won’t be able to get back to everyone, if you haven’t heard anything from us within 7 days then unfortunately you have been unsuccessful.

Secretary / PA
Tonbridge
£21,000 - £24,000
Permanent

Our client, based just outside Tonbridge, is looking for a Secretary/PA to join their team. They are an independent and well established company.

The successful Secretary/PA will ideally have an Estate Agency or Lettings back ground, and will:...

Our client, based just outside Tonbridge, is looking for a Secretary/PA to join their team. They are an independent and well established company.

The successful Secretary/PA will ideally have an Estate Agency or Lettings back ground, and will:
Be competent in the use of Microsoft Windows including Microsoft Word, Excel and Outlook
Be proficient in Adobe Photoshop and InDesign.
Have an understanding of various file formats such as PDFs, JPEGs and TIFFS.
Have experience of handling and manipulating photographs for marketing purposes.
Have experience of using databases.
Have experience of maintaining and updating websites.
Have experience of using social media sites such as Twitter and Facebook
Be a fast touch typist
Have a high standard of literacy, including letter writing and creating advertising text
Be able to prioritise

Your main duties will be to manage all the administration, and provide an excellent support to the Associate Director and the sales team.
Other duties will include:

The production of correspondence for the Associate Director including letters and contracts
The production of advertising material for newspapers and Guild magazine
Creation and management of brochures and window cards
Managing the material on social media and advertising boards
Keeping window displays up to date
Management and ordering of office supplies
Inputting information onto the database
Close liaison with clients to ensure they have all the information required Assistance with marketing – consideration and production of leaflets for distribution
Answering the telephone, meeting and greeting customers and registering new clients onto the database
Management of petty cash
Providing a general support to the Sales Team

This can be a pressured, sales environment, and the ideal candidate will support the Associate Director and sales team. You should be a steady, organised, efficient individual with a positive, flexible, ‘can do’ approach to your work.

It would suit an individual very comfortable with computers, who enjoys administration, and with excellent attention to detail. There will be some opportunity for involvement with sales so excellent interpersonal skills are essential, and there will be a great deal of customer liaison.

Candidates should be smart, well spoken, well presented with energy and enthusiasm and want to contribute significantly toward the success of a small business.

Junior Legal Secretary - Family
Sevenoaks
16K-18K
Permanent

We are looking for a Junior Legal Secretary for a professional law firm in Sevenoaks.

Suitable candidates must have completed their ILEX / CILEX Secretarial course and ideally have some experience of working within an office.

A typing speed...

We are looking for a Junior Legal Secretary for a professional law firm in Sevenoaks.

Suitable candidates must have completed their ILEX / CILEX Secretarial course and ideally have some experience of working within an office.

A typing speed of 50WPM with a good working knowledge of MS Word and MS Excel.

Excellent communication and presentation skills are essential.


Legal Secretary - Private Clients
Sevenoaiks
£Negotiable
Permanent

We are looking for an experienced Legal Secretary with Private Client experience to work for a prestigious law firm in the Sevenoaks area.

Interested candidates should have previous experience within Private Clients, excellent copy / audio /...

We are looking for an experienced Legal Secretary with Private Client experience to work for a prestigious law firm in the Sevenoaks area.

Interested candidates should have previous experience within Private Clients, excellent copy / audio / digital dictation experience with fast accurate typing skills. Other duties will involve telephone work and diary management. Excellent communication and presentation skills are essential.

This is a permanent full-time position.

Customer Service Administrator
Bromley
16-18K PA
Permanent

This will be an opportunity to join a leading international organisation in their Bromley office.

The role will involve providing back office administration support on a number of client contracts. This will involve processing incoming...

This will be an opportunity to join a leading international organisation in their Bromley office.

The role will involve providing back office administration support on a number of client contracts. This will involve processing incoming correspondence and emails. Updating customer accounts on the computer as well as managing some customer queries.

The role would suit an individual who has at least 6 month experience within a clerical / customer support role who has good data entry skills and strong attention to detail.

Suitable candidates MUST have a grade C or above in GCSE Maths and English and be available to work Monday to Friday on a full-time basis (37.5 hours per week).

Team Administrator
Bromley
17-19K PA
Permanent

This is a busy administration role for a successful company based close to Bromley Town Centre. We are looking for a new team member who can support the business.

The role will involve:

Answering the phone and dealing with queries from...

This is a busy administration role for a successful company based close to Bromley Town Centre. We are looking for a new team member who can support the business.

The role will involve:

Answering the phone and dealing with queries from clients
Scanning data onto the computer system
Dealing with incoming and outgoing emails
Liaising with suppliers and chasing information
Dealing with incoming and outgoing post
Downloading data of the web
Producing reports for the team
Taking minutes during staff meetings
Updating customer account details

Requirements:

Previous office administration experience
Good keyboard skills with great attention to detail
GCSE in Maths and English at grade C or above
Ability to use MS Excel and MS Word to a good standard
Professional phone manner and able to work in a team

Hours of work:

Monday to Friday 0900 to 1700

Office Administrator
Hildenborough
£21,000 - £23,000
Permanent

Our client, based just outside Tonbridge, is looking for an Office Administrator to join their team. They are an independent and well established company.

The successful Office Administrator will:
Be competent use of Microsoft Windows...

Our client, based just outside Tonbridge, is looking for an Office Administrator to join their team. They are an independent and well established company.

The successful Office Administrator will:
Be competent use of Microsoft Windows including Microsoft Word, Excel and Outlook
Be proficient in Adobe Photoshop and InDesign.
Have an understanding of various file formats such as PDFs, JPEGs and TIFFS.
Have experience of handling and manipulating photographs for marketing purposes.
Have experience of using databases.
Have experience of maintaining and updating websites.
Have experience of using social media sites such as Twitter and Facebook
Be a fast touch typist
Have a high standard of literacy, including letter writing and creating advertising text
Be able to prioritise

Your main duties will be to manage all the administration, and provide an excellent support to the Associate Director and the sales team.
Other duties will include:

The production of correspondence for the Associate Director including letters and contracts
The production of advertising material for newspapers and Guild magazine
Creation and management of brochures and window cards
Managing the material on social media and advertising boards
Keeping window displays up to date
Management and ordering of office supplies
Inputting information onto the database
Close liaison with clients to ensure they have all the information required Assistance with marketing – consideration and production of leaflets for distribution
Answering the telephone, meeting and greeting customers and registering new clients onto the database
Management of petty cash
Providing a general support to the Sales Team

This can be a pressured, sales environment, and the ideal candidate will support the Associate Director and sales team. You should be a steady, organised, efficient individual with a positive, flexible, ‘can do’ approach to your work.

It would suit an individual very comfortable with computers, who enjoys administration, and with excellent attention to detail. There will be some opportunity for involvement with sales so excellent interpersonal skills are essential, and there will be a great deal of customer liaison.

Candidates should be smart, well spoken, well presented with energy and enthusiasm and want to contribute significantly toward the success of a small business.

Temporary Legal Secretary
Tunbridge Wells
£9.00 per hour
Temporary

Our client, a prestigious Legal firm based in Tunbridge Wells, is looking to recruit a secretary, on a temporary basis, for one month, maybe longer.

The ideal candidate will have some previous legal experience, preferably in Property, fast and...

Our client, a prestigious Legal firm based in Tunbridge Wells, is looking to recruit a secretary, on a temporary basis, for one month, maybe longer.

The ideal candidate will have some previous legal experience, preferably in Property, fast and accurate typing skills and good IT shills.

This position is full time and starts on Mon 4th Sept '17. The hours are 9am - 5.30pm, Monday to Friday.

Temps required
Variable
Variable
Temporary

Temps required! Are you looking for secretarial, administration, catering or kitchen work?


Please contact Adrienne on 01892 860909 or at adrienne@flossagency.co.uk


Various hours, good rates of pay!

Temps required! Are you looking for secretarial, administration, catering or kitchen work?


Please contact Adrienne on 01892 860909 or at adrienne@flossagency.co.uk


Various hours, good rates of pay!