01892 240 845

info@flossagency.co.uk

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Bilingual Customer Service Adviser
Croydon
20,561K PA + 1K bonus
Permanent

This will be an excellent opportunity to join a major international corporation in a busy and varied position.

Main Duties

Customer Assistance

To handle all incoming and outgoing telephone calls in a prompt and...

This will be an excellent opportunity to join a major international corporation in a busy and varied position.

Main Duties

Customer Assistance

To handle all incoming and outgoing telephone calls in a prompt and courteous manner in line with the company and client expectations.

Telephone Advice

To provide a proactive response to assistance calls by advising client on minor technical queries and providing solutions

To ensure that the relevant supervisor/Manager is informed of any service failure or potential problem

File Management

To manage each assistance file to ensure that customers receive the most appropriate service in a timely and cost-effective manner

To monitor all aspects of the file to ensure that all services are provided at the agreed time and that the customer is kept fully appraised of the progress

To ensure that all benefits are applied in the most cost-effective manner

Skills / Requirements

Interested candidates must be fluent in English both written and spoken as well as fluency in another modern European language, ideally French or Spanish.

Excellent customer service skills with experience of customer liaison over the phone with strong IT and data entry skills.

Hours of work

Based on a 35 hour week shifts will include some 0700 starts and finishes up to 2100 (subject to change). There will also be some Saturday and Sunday working requirements.

Accounts Assistant
Uckfield
upto £25,000
Permanent

Accounts Payable Assistant

We have an exciting opportunity with a leading medium sized company based in outstanding offices just outside Uckfield, due to company growth they are looking for an accounts payable assistant to join the busy team....

Accounts Payable Assistant

We have an exciting opportunity with a leading medium sized company based in outstanding offices just outside Uckfield, due to company growth they are looking for an accounts payable assistant to join the busy team.

You will need to show the following:

- 6 months plus experience within an accounts payable role/team
- Highly numeric, experience of using in house systems
- Strong attention to detail and problem-solving skills.
- PC Literate
- Experience of using in house systems
- Strong problem-solving skills.
- Ability to manage own work, prioritising and managing multiple projects to meet
deadline

You will be asked to:

- Inputting suppler invoices onto the system to ensure their prompt payment
- Keeping record of invoices sent to Auditors
- Contacting suppliers for missing invoices
- Filing and scanning invoices daily
- Undertakes supplier account reconciliations
- Makes adjustments, handles queries and resolves problems within company guidelines
and policy
- Responsible for BACS runs. Ensuring prompt payment of invoices
- Contacting suppliers for payment details where no remittance advice has been
received.

Please contact Kate at Floss to discuss further

HR Administrator
Tonbridge
Upto £18,000
Permanent

If you have administration experience and want to start a career in HR this is the ideal job for you!

Our client, a professional and growing organisation is looking for an experienced administrator to join their busy HR team, the role will be...

If you have administration experience and want to start a career in HR this is the ideal job for you!

Our client, a professional and growing organisation is looking for an experienced administrator to join their busy HR team, the role will be working alongside the HR manager and you will have the opportunity to progress your HR knowledge and experience

You will need to show the following:

  • Excellent written communication skills
  • Good organisational skills
  • Ability to multitask
  • Detail orientated
  • PC literate with excellent administrative skills
  • Professional and confidential attitude
  • Educated to A.Level standard or equivalent

    The responsibilities will include:

  • Issuing employment related documentation, offers, contracts, letters
  • Liaising directly with recruitment agencies, coordinating interviews and recruitment related documents
  • Performing and recording employment and credit reference checks on employees
  • Production of DSAR files – document searches, listening to calls, printing of documents
  • Preparation of meeting, recruitment and training packs
  • Administration of the Learning Log and other spreadsheets
  • Please apply asap to be within a chance to interview

    Administrator
    Croydon
    19,561K PA + 1K Bonus
    Permanent

    This is an excellent opportunity to work for a leading financial services company in central Croydon.

    The role will involve:

    • Processing client applications using the client systems
    • Deal with client queries in...

    This is an excellent opportunity to work for a leading financial services company in central Croydon.

    The role will involve:

    • Processing client applications using the client systems
    • Deal with client queries in line with set timescales
    • Maintain a high level of the product range
    • Updating daily work reports
    • Using Word, Excel and Outlook

    Requirements:

    • Experience of working in an FSA environment an advantage
    • Excellent customer service and problem-solving skills
    • A good level of numeracy and literacy is required
    • Able to produce letters and email correspondence
    • A good level of numeracy and literacy is required
    • Able to work in line with job deadlines

    Hours of Work:

    Monday to Friday – 35 hours per week – 0900-1700 or 0930- 1730

    Executive Assistant
    Tunbridge Wells
    Competitive
    Permanent

    Executive Assistant

    Our client has an excellent opportunity to join their team as an Executive Assistant, the role is working for a leading and professional firm offering outstanding benefits,

    The role will require:

    - Supporting...

    Executive Assistant

    Our client has an excellent opportunity to join their team as an Executive Assistant, the role is working for a leading and professional firm offering outstanding benefits,

    The role will require:

    - Supporting Directors
    – Diary management
    - Presentation writing
    - Office management
    - Personal support
    - HR Administration
    - Recruitment co-ordination

    The ideal candidate will have the following:

    - Professional with commercial experience
    - Well presented and pro active
    - Excellent 'all rounded' with a positive attitude
    - Driver with a car is essential, there will be the occasional station drops, etc
    - Being available to do international travel is also essential, either once or twice a year
    - PA experience, organised and having knowledge of HR legislation is a benefit

    The company offer excellent benefits, including personal and professional development and they pride themselves on having an excellent work place with happy staff.

    Please apply asap

    Temporary Call Handler / Customer Service Advisor
    Tunbridge Wells
    £10.00 per hour
    Temporary

    Our client based in central Tunbridge Wells is looking for a Customer Service advisor to join their team on a temporary basis.

    This is to work on a specific project and training will be given. You will be receiving inbound calls from a variety...

    Our client based in central Tunbridge Wells is looking for a Customer Service advisor to join their team on a temporary basis.

    This is to work on a specific project and training will be given. You will be receiving inbound calls from a variety of customers.

    This position is an immediate start and is ongoing for a few weeks. It maybe extended over a few months.

    The ideal candidate will have a strong Customer Service background, an excellent telephone manner and be patient and empathic.

    The hours are 9am - 5pm, Monday to Friday. The hourly rate is £10.00

    Customer Service Executive
    Tonbridge
    upto £22,000 Depending on experience
    Permanent

    Our Tonbridge based client is looking for excellent Customer Service Executives to join their busy and growing team. This role is suited to someone who has experience in a customer facing role and looking to progress their career.

    Requirements:...

    Our Tonbridge based client is looking for excellent Customer Service Executives to join their busy and growing team. This role is suited to someone who has experience in a customer facing role and looking to progress their career.

    Requirements:

    - Dealing with incoming calls about complaints and taking it to the resolution
    - Excellent complaint handling service
    - Building a rapport with customers on the phone
    - Deal with all calls/complaints in a professional manor
    - Input details onto the company database

    You must show the following:

    - Passionate about delivering a first class service
    - Empathy and understanding
    - Confident telephone manor
    - PC literate
    - Excellent communication and reasoning skills

    Please apply now

    PA
    Croydon
    26-28K PA + 1K Bonus + Benefits
    Permanent

    PA to Chief Operating Officer – 26-28K PA + 1 Bonus

    To provide high level and dedicated organisational support; to identify the important business issues as they arise and to assist the Chief Operations Officer and the Senior...

    PA to Chief Operating Officer – 26-28K PA + 1 Bonus

    To provide high level and dedicated organisational support; to identify the important business issues as they arise and to assist the Chief Operations Officer and the Senior Operations Managers in managing their time effectively to meet the needs of their roles.

    Hours of work:

    35 hours per week Monday- Friday. Hours may vary in line with business needs.

    Main Responsibilities:

    Diary Management: Appointments / Meetings / Schedules
    Communications: Phone calls / emails / newsletters
    General administration: Correspondence / Presentations / Spreadsheets
    Travel arrangements: National and International travel / Accommodation / Visa's
    Expenses administration: Monitoring / Controlling department expenses / Credit Card Recs
    Reporting: Management Reports / Stats

    Temporary Call Handler / Customer Service Advisor
    Croydon
    £10.55 per hour
    Temporary

    Our client, based in Croydon is looking for a Call Handler / Customer Service Advisor to join their team on an initially 4 week temporary basis, although there is the possibility that this may extend into a 3-4 month contract.

    You will be...

    Our client, based in Croydon is looking for a Call Handler / Customer Service Advisor to join their team on an initially 4 week temporary basis, although there is the possibility that this may extend into a 3-4 month contract.

    You will be handling incoming calls from customers, dealing with general admin, and data input.

    A friendly and professional telephone manner is essential.

    The hours are on a shift / rota basis, and cover 8am - 8pm, Monday to Friday and 8am - 7pm on Saturdays.

    You will be working a 5 day week.

    Customer Service Administrator
    Bromley
    £20,570 PA
    Permanent

    We are looking for a permanent customer service administrator for a professional business services company in Bromley, close to Bromley South Station!

    The role is varied and challenging and includes administration and customer service support. ...

    We are looking for a permanent customer service administrator for a professional business services company in Bromley, close to Bromley South Station!

    The role is varied and challenging and includes administration and customer service support.

    Main Duties:

    Answering the phone and dealing with queries from customers and business contacts
    Providing advice and assistance to callers
    Updating customer records
    Responding to customer emails and correspondence
    Sending out letters
    Updating spread sheets
    Sending and receiving emails

    Requirements:

    GCSE in Maths and English at grade C or above
    A good level of numeracy and literacy is required
    Candidates need a minimum of 1 year's work experience in an office environment
    Accurate data entry skills and able to use MS Word and MS Excel
    Excellent communication skills both written and spoken
    Great attention to detail
    Good problem solving skills

    Hours of work:


    Monday to Friday 0830 to 1700 (hour for lunch daily)

    Call Handler
    Tonbridge
    £17,000
    Permanent

    Exciting opportunity to join a leading company in Tonbridge!

    Do you have customer facing or call handling experience and looking for a new opportunity in 2019?

    Our client is looking for an intelligent, positive candidate to join their busy...

    Exciting opportunity to join a leading company in Tonbridge!

    Do you have customer facing or call handling experience and looking for a new opportunity in 2019?

    Our client is looking for an intelligent, positive candidate to join their busy customer service team in Tonbridge, they offer outstanding benefits and ongoing progression

    Job Responsibilities:

    • Provide excellent customer service to all incoming calls
    • Assist policy holders by following the internal processes
    • Administration support and inputting information onto the system
    • Develop rapport and relationships with customers on the phone

    You will need to show the following:

    • Secondary education in Maths and English, or excellent numeracy skills
    • Excellent speaking and listening skills
    • Positive attitude and confident telephone manner
    • Computer literate with good administration skills

    The offices are within walking distance to Tonbridge Station, otherwise the company offer parking onsite.

    Please apply asap, our client is looking to fill the positions asap.

    Customer Service Executive
    Westerham
    upto £22,000
    Permanent

    Do you have experience within a busy office environment and want to start a career with a leading and professional organisation?

    Due to company growth our client is looking to expand their Customer Service team. This role would suit a...

    Do you have experience within a busy office environment and want to start a career with a leading and professional organisation?

    Due to company growth our client is looking to expand their Customer Service team. This role would suit a candidate who has retail, office or customer service experience, you will benefit from excellent benefits and progression.

    The role will involve:
    - Handle inbound telephone queries
    - Be the point of contact for the warranty team
    - Process queries and contact engineers if required
    - Give excellent customer service on the phone and via emails

    Ideal candidate will need to have:
    - Outstanding customer service skills
    - Driven and positive approach towards work
    - Computer literate
    - Excellent written and verbal English

    The company offer excellent benefits, outstanding holiday allowance, ongoing training and progression and a friendly work environment.

    Temporary Procurement Officer
    Tunbridge Wells
    £15.00 per hour
    Temporary

    Our client, based in central Tunbridge Wells, is looking for a Procurement Officer to join their team on a temporary basis.

    You will be reporting to the Development Director, and the purpose of your role will be to ensure all goods and services...

    Our client, based in central Tunbridge Wells, is looking for a Procurement Officer to join their team on a temporary basis.

    You will be reporting to the Development Director, and the purpose of your role will be to ensure all goods and services procured by the organisation are Value for Money, and that policies and legislation are complied with.

    Your responsibilities will be:

  • To manage, develop and promote best procurement practice, including EU compliance frameworks
  • Providing a procurement service that will create commercial savings in the total costs of key goods and services procured
  • To lead on procurement activity and contract management ensuring continuous improvement and excellent customer service
  • Provide guidance and advice on procurement practices to the Group
  • To continuously develop and implement a procurement strategy and work with Managers to implement across Town and Country
  • To analyse existing procurement arrangements and develop robust contractual arrangements and competitive procedures, which protect Town and Country’s position and ensure value for money
  • To implement a continuous procurement improvement programme across the supplier base to achieve improvements in reliability, adaptability and price and that goods and services are procured in an efficient and timely manner
  • To provide expert advice on, and ensure compliance with, UK and EU legislation, regulation and case law relating to procurement and the engagement of suppliers and contractors
  • To develop models of best practice with regard to probity, efficiency and effectiveness within the procurement process
  • To develop a range of core specifications, contract forms and service agreements, which can be adapted for widespread use
  • To identify potential suppliers/partners and prepare, obtain and analyse quotations/tenders
  • To negotiate contracts and instigate the development of partnership arrangements with preferred suppliers
  • To manage relationships between key and major suppliers and internal staff
  • To ensure preferred suppliers/partners understand and focus on the organisation's corporate strategy, growth and profitability requirements
  • To brief relevant employees on procurement process, following appointment of preferred suppliers/partners
  • To provide feedback on key procurement issues impacting the business
  • To review and monitor supplier performance and report to the Executive Management Team
  • To ensure the production of, and regular reporting of, accurate progress against KPIs to the Executive Management Team
  • To ensure monthly and statutory reports are completed in a timely fashion.
  • The ideal temporary Procurement Officer will:

    Be educated to degree level

    Have advanced Excel skills

    Have a proven ability to understand and interpret financial information

    Have experience of working in Procurement, particularly in a public sector environment

    You must:

    Demand quality and excellence in meeting customer needs and expectations.

    Be able to work innovatively and creatively.

    Be able to represent the organisation externally with key stakeholders such as Government agencies, Local Authorities and partner agencies.

    Demonstrate effective interpersonal skills with the ability to communicate effectively with a diverse group of people.

    Have good analytical skills.

    Have excellent time management skills, and the ability to work in a methodical and organised way, ensuring deadlines are adhered to.

    Have excellent communication skills, both oral and written.

    Have good attention to detail.

    Be self managing.

    The hours are 8.30am - 5pm, and part time hours could be considered. This is an immediate start.

    Customer Service Advisor
    Croydon
    £21,360 PA + £600 Shift Allowance + £1,000 Annual Bonus
    Permanent

    + Shift Allowance up to £600 PA + Overtime Rates + 1K Annual Bonus

    This is a great opportunity to join a leading worldwide organisation as part of a prestigious customer service team.

    Duties will include:...

    + Shift Allowance up to £600 PA + Overtime Rates + 1K Annual Bonus

    This is a great opportunity to join a leading worldwide organisation as part of a prestigious customer service team.

    Duties will include:
    • Handling incoming and outgoing telephone calls in a prompt and courteous manner in line with company expectations
    • Provide a proactive response to calls for assistance and providing advice and solutions
    • To ensure that customers receive the most appropriate service in a timely and cost effective manner
    • To ensure that the customer is kept fully appraised of the progress
    • To ensure that accurate costing are giving for all cases using available systems
    • To liaise with internal and external business contacts
    • Work in line with client SLA’s and company standards

    Skills / requirements:

    • Experience of liaising with customers over the phone in a professional services environment
    • Candidates will have excellent verbal and written communication skills
    • Have a good level of numeracy and literacy with good keyboard skills
    • Educated to GCSE standard
    • Be well presented
    • Able to commit to shift working

    Hours:

    Working 35 hours per week 5 days out of 7 (on a rota basis which includes weekends as part of the rota).

    Earliest start time 0630
    Latest finish time 2300

    There will be a requirement to start working overnight shifts after the 6 month probationary period.

    This will average 4 overnight shifts in a row approximately every 7/8 weeks. An additional payment of £55.00 per night shift.

    Other benefits include: Paid annual leave, lifestyle benefits and enhanced overtime rates.

    Admin Officer
    Bromley
    20-22K PA
    Permanent

    This is a brilliant opportunity for an experienced Administrator to work for a major organisation in the Bromley area and become part of a busy team.

    The job will involve provided admin support which will include:

    This is a brilliant opportunity for an experienced Administrator to work for a major organisation in the Bromley area and become part of a busy team.

    The job will involve provided admin support which will include:

    Maintaining and updating documents and reports

    Extensive data input onto systems

    Printing letters and bills ready for despatch

    Monitoring data and information

    Using MS Word, MS Excel and Outlook

    Working towards job deadlines

    Experience required:

    Previous experience working in an office environment

    Accurate data entry skills

    Able to use MS Word and MS Excel to a high standard

    Strong attention to detail

    Any experience of BACS or payment processing an advantage

    Able two work in a team using own initiative

    Hours of work:

    Monday to Friday on a shift basis between 0700 and 1700. (37.5 hours per week)

    Full training is provided

    Account Managers
    Bromley, Kent
    Good salary (neg) + Bonus
    Permanent

    Account Managers - + Bonuses!

    These are full-time, permanent positions with a leading, award winning company in their particular field. Interested candidates will have gained experience from within the energy / utilities industry.

    • The...

    Account Managers - + Bonuses!

    These are full-time, permanent positions with a leading, award winning company in their particular field. Interested candidates will have gained experience from within the energy / utilities industry.

    • The role will involve managing your own accounts ensuring the highest level of customer service whilst maximising potential business opportunities.
    • Build, develop and maintain strong relationships with clients and suppliers
    • Investigation into client issues in line with agreed SLA’s
    • To fully understand and realise the client’s individual needs
    • Support the Business Manager with contract renewals
    • Keeping up to date with any changes within the industry and legislation
    • Creating client reports, either ad hoc or agreed client deliverables
    • To understand how your clients fees are structured and provide monthly reporting to the Accounts department
    • Carry out all systems administration ensuring a high level of accuracy
    • To carry out and attend client service and ad/hoc meetings as required

    Job requirements:

    • Previous Account Management experience in a client facing role is essential
    • Excellent communication skills over the phone, via correspondence and face to face
    • Able to manage client expectations and provide solutions
    • A high level of computer literacy with strong Word and Excel skills
    • Able to identify potential business opportunities
    • A high level of numeracy and literacy
    • Willing to travel with occasional overnight stays within the UK

    Hours of work:

    Monday to Friday between the hours of 0900 to 1700

    Temps required
    Variable
    Variable
    Temporary

    Temps required! Are you looking for secretarial, administration, catering or kitchen work?


    Please contact Adrienne on 01892 860909 or at adrienne@flossagency.co.uk


    Various hours, good rates of pay!

    Temps required! Are you looking for secretarial, administration, catering or kitchen work?


    Please contact Adrienne on 01892 860909 or at adrienne@flossagency.co.uk


    Various hours, good rates of pay!