01892 240 845

info@flossagency.co.uk

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Sales Administrator
Tunbridge Wells
16K+ PA
Permanent

We are looking for a personable individual with excellent communication and customer service skills to work for a well-established manufacturer in the Tunbridge Wells area.

Working as part of a team duties will involve:

Answering the...

We are looking for a personable individual with excellent communication and customer service skills to work for a well-established manufacturer in the Tunbridge Wells area.

Working as part of a team duties will involve:

Answering the phone and dealing with customer queries and concerns
Dealing with sales enquiries from new and existing customers
Processing orders and customer payments on the system
Checking stock availability and dealing with bespoke orders
Managing incoming and outgoing emails
Following up sales enquiries by phone and email
Updating customer records on the database
Updating Excel spreadsheets and using Sage Line 200
Providing support to the quotations team
Any other admin duties as required

Hours of work

Monday to Friday 0830 to 1700

Requirements:

Good communication skills
Accurate keyboard skills
Word and Excel skills
A confident phone manner
Customer focused

On site car parking available.

Customer Service Team Administrators
Croydon
19,952K PA + 1K Bonus
Permanent

Job role:

Dealing with incoming calls from customers
Providing information to customers as required
Respond to customer emails / letters
Data input and updating / amending records
General administrative tasks

Further...

Job role:

Dealing with incoming calls from customers
Providing information to customers as required
Respond to customer emails / letters
Data input and updating / amending records
General administrative tasks

Further to this you must be able to demonstrate evidence of experience in the following areas;

Experience of working in a quality customer service environment
Happy to be on the telephone
PC and internet literate
Excellent telephone manner
Good typing skills
Excellent literacy skills
Excellent written and verbal communication skills
Excellent communication skills and ability to empathise when required
Mature and confident approach to work duties
High attention to detail and quality focus
Team player
Self motivated and enthusiastic

Hours of work:

This is full-time post (35) hours per week Monday to Friday;
0900-1700 and 0930-1730

Customer Service Administrator
Bromley
20,500K PA
Permanent

We are looking for a permanent customer service administrator for a well established company in the Bromley area.

The role is varied and challenging and includes customer service support and administration.

Main Duties:
...

We are looking for a permanent customer service administrator for a well established company in the Bromley area.

The role is varied and challenging and includes customer service support and administration.

Main Duties:

Answering the phone and dealing with queries from customers
Making outbound calls
Providing advice and assistance to callers
Updating customer records / accounts
Responding to customer emails and correspondence
Processing customer payments
Sending out letters
Managing incoming correspodence

Requirements:

GCSEs in Maths in English at grade C or above is essential
Experience of dealing with customers and complaint handling
Happy to deal with customers over the phone
A good level of numeracy and literacy is required
Accurate data entry skills and able to use MS Word and MS Excel
Excellent communication skills both written and spoken
Great attention to detail
Good problem solving skills

Hours of work:

Monday to Friday 0830 to to 1700 (hour for lunch daily)

Administrative Officer
Bromley
20,500K PA
Permanent

This is a permanent position working for a professional organisation. We are looking for a somebody with any reporting, testing, billing experience with good analytical skills. The role will also include undertaking internal and external project...

This is a permanent position working for a professional organisation. We are looking for a somebody with any reporting, testing, billing experience with good analytical skills. The role will also include undertaking internal and external project tasks.

• Monthly KPI reporting/information pack
• Monthly/weekly Operational Statements
• Monthly Recovery Notice Reports
• FOI Request responses
• Annual Billing preparation and system testing
• Arrears Recovery Stats/Reporting
• Attending meetings
• Maintaining action logs, chasing actions and providing updates
• Maintaining risk and issue registers
• Database information extraction and analysis
• Completing and supplying statistical returns and reconciliation statements
• Overseeing Projects - Driving everything forward from planning to implementation
• Liaising with Managers and Clients, as required
• Working by and promoting Capita’s values

Essential Experience/Skills:

• A data-driven mindset
• Competent using MS Outlook, Word & Excel
• Excellent written and verbal skills
• Maths and English GCSE (or equivalent) grade C or above
• Multi-tasking and prioritization
• Strong analytical/problem solving skills

Desirable Experience/Skills:

• Knowledge and use of Microsoft Access
• Knowledge of Council Tax / Revenues & Benefits

Hours of work are Monday to Friday normally 0900 to 1700.

Customer Service Administrator
Bromley
19K-21K PA + 10% Annual Bonus
Permanent

We are looking for a permanent customer service administrator for a well established company in the Bromley area.

The role is varied and challenging and includes customer service support and administration.

Main Duties:

Answering...

We are looking for a permanent customer service administrator for a well established company in the Bromley area.

The role is varied and challenging and includes customer service support and administration.

Main Duties:

Answering the phone and dealing with queries from customers
Providing advice and assistance to callers
Updating customer records
Responding to customer emails and correspondence
Processing customer payments
Sending out letters and correspondence
Updating spreadsheets

Requirements:

Experience of dealing with customers
Previous office experience an advantage
Happy to deal with customers over the phone
A good level of numeracy and literacy is required
Accurate data entry skills and able to use MS Word and MS Excel
Excellent communication skills both written and spoken
Great attention to detail
Good problem solving skills

Hours of work:

35 hours p.w Monday to Friday between the hours of 0830 to to 1715 on a rota basis (hour for lunch daily)

CALLING ALL CUSTOMER SERVICE PROFESSIONALS!
CROYDON
Up to 22K PA - OTE 25.5K
Permanent

We are looking for a number of Customer Service Advisers to work for a professional organisation in Croydon.

The roles are working 35 hours per week which will include weekends and evenings on a rota basis.

We are interested in...

We are looking for a number of Customer Service Advisers to work for a professional organisation in Croydon.

The roles are working 35 hours per week which will include weekends and evenings on a rota basis.

We are interested in hearing from candidates who have excellent communication skills and are customer focused.

Candidates looking to get into a customer service / call centre environment are welcome to send in their CV's also for consideration.

Executive Assistant
Tunbridge Wells
Neg.
Permanent

Exciting opportunity to join a fast paced team as an Executive Assistant, the role is working for a leading and professional firm offering outstanding benefits

Role involves:
- Supporting Directors
- Project...

Exciting opportunity to join a fast paced team as an Executive Assistant, the role is working for a leading and professional firm offering outstanding benefits

Role involves:
- Supporting Directors
- Project Management
- PowerPoint Presentations creation and editing
- Drafting letters, creating Excel document and proof reading
- Google doc set up and management
- Set up for conference call and meetings
- Office management
- Diary Management
- Action and manage tasks
- Personal support


The ideal candidate will have the following:
- Relevant PA or commercial experience and ability to work in a fast paced environment
- Well presented with a professional and proactive approach
- Excellent communication and organisation skills
- Being available to do international travel, either once or twice a year
- Strong skills across Microsoft Teams, PowerPoint, Word, Excel, and google docs
- Keen eye for detail
- Driver with a car is essential



The company offer excellent benefits, including personal and professional development and they pride themselves on having an excellent work place with happy staff.

Please apply ASAP

Account Managers - Energy / Utilities
Bromley
20K-25K PA
Permanent

WE ARE ONLY ABLE TO CONSIDER CANDIDATES WITH AN ENERGY / UTILITIES BACKGROUND

THIS ROLE IS BASED IN THE BROMLEY AREA.

Account Managers - Energy / Utilities + Bonuses!

This is a full-time, permanent position with a leading,...

WE ARE ONLY ABLE TO CONSIDER CANDIDATES WITH AN ENERGY / UTILITIES BACKGROUND

THIS ROLE IS BASED IN THE BROMLEY AREA.

Account Managers - Energy / Utilities + Bonuses!

This is a full-time, permanent position with a leading, award winning company in their particular field.

• The role will involve managing your own accounts ensuring the highest level of customer service whilst maximising potential business opportunities.
• Build, develop and maintain strong relationships with clients and suppliers
• Investigation into client issues in line with agreed SLA’s
• To fully understand and realise the client’s individual needs
• Support the Business Manager with contract renewals
• Keeping up to date with any changes within the industry and legislation
• Creating client reports, either ad hoc or agreed client deliverables
• To understand how your clients fees are structured and provide monthly reporting to the Accounts department
• Carry out all systems administration ensuring a high level of accuracy
• To carry out and attend client service and ad/hoc meetings as required

Job requirements:

• Previous Account Management experience from within the energy / utilities industry
• Excellent communication skills over the phone, via correspondence and face to face
• Able to manage client expectations and provide solutions
• A high level of computer literacy with strong Word and Excel skills
• Able to identify potential business opportunities
• A high level of numeracy and literacy
• Willing to travel with occasional overnight stays within the UK

Hours of work:

Monday to Friday between the hours of 0900 to 1700

Customer Service Advisers
Tonbridge
17-19K PA
Permanent

This is a fantastic opportunity to join a growing, corporate organisation in Tonbridge and become part of a busy team!

The role will involve answering the phone and dealing with queries from customers. You will be required to log calls and...

This is a fantastic opportunity to join a growing, corporate organisation in Tonbridge and become part of a busy team!

The role will involve answering the phone and dealing with queries from customers. You will be required to log calls and conversations accurately whilst providing a high level of customer service. Other duties will include managing databases, sending and receiving emails and correspodence.

Suitable candidates must have office based or call centre experience and enjoying speaking to customers. Excellent data input skills with a high level of accuracy along with great communication and team working skills.

37.5 hours per week - Monday to Friday 0800-1630 or 0930-1800. There will be the requirement to work some Saturday mornings 0900-1300 on a rota basis.

Customer Service Team Manager
Croydon
UP to 30K PA + £2,600 Annual Bonus
Permanent

Objective of the Role

To lead, motivate and develop a team of Co-ordinators to enable the delivery of a customer centric service which delivers outstanding assistance experiences to customers each and every day.

To...

Objective of the Role

To lead, motivate and develop a team of Co-ordinators to enable the delivery of a customer centric service which delivers outstanding assistance experiences to customers each and every day.

To create a high performance culture in which employees want to engage with each other and collaborate to achieve the company Vision and Mission.

Hours

This position is based on a 35 hour week on shift basis. However, our business can be unpredictable and there will be times when we need you to work longer. Team Managers may also work on an On Call rota if needed.

Main Responsibilities

Team management and motivation
One to one's and peformance reviews
Staff development
Team meetings
Communication
Call monitoring
Cost effectiveness
Complaint management
Compliance
HR support (Annual leave/ holiday planning / absence management / disciplinary & grievance)

Experience required

Essential

You need to have GCSE’s or their equivalent. Maths and English are required as standard.
You will need to have had some Team Management training in areas such as resource planning, conducting performance reviews etc. as well as having been trained in coaching and/or auditing, objective setting.

Desirable

A’ level or equivalent education.
It would be beneficial if you have already received training in conducting disciplinary meetings and/or absence counselling as well as creating personal development plans.

Experienced Claims Handler
Tonbridge
Upto £22,000
Permanent

Our Tonbridge based client is looking for experienced Claims Handlers to join their busy and growing team. This role is suited to someone who has experience in a customer facing role and looking to progress their career.

Requirements:

-...

Our Tonbridge based client is looking for experienced Claims Handlers to join their busy and growing team. This role is suited to someone who has experience in a customer facing role and looking to progress their career.

Requirements:

- Dealing with incoming calls about complaints and taking it to the resolution
- Excellent complaint handling service
- Building a rapport with customers on the phone
- Deal with all calls/complaints in a professional manor
- Input details onto the company database

You must show the following:

- Passionate about delivering a first class service
- Empathy and understanding
- Confident telephone manor
- PC literate
- Excellent communication and reasoning skills

Please apply now

Call Handler
Tonbridge
upto £18,000
Permanent

Call Handler - Tonbridge

Our Tonbridge based client is looking to recruit a number of candidates in their call centre, the right candidate needs to be polite, confident and positive and looking to start a career in a Customer Service capacity....

Call Handler - Tonbridge

Our Tonbridge based client is looking to recruit a number of candidates in their call centre, the right candidate needs to be polite, confident and positive and looking to start a career in a Customer Service capacity. You will get the opportunity to join a busy and growing team and full training will be given at the start of employment and ongoing progression.

Requirements:

- Dealing with incoming calls and passing them to the correct department
- Excellent complaint handling
- Building a rapport with customers on the phone
- Deal with all calls in a professional manor
- Input details onto the company database

You must show the following:

- Passionate about delivering a first class service
- Empathy and understanding
- Confident telephone manor
- PC literate
- Excellent communication and positive personality

Please apply now

Customer Service Advisor
Croydon
£22K PA - OTE 25.5K (includes bonus + shift allowances)
Permanent

This is a great opportunity to join a leading worldwide organisation as part of a prestigious customer service team.

Duties will include:
• Handling incoming and outgoing telephone calls in a prompt and courteous manner...

This is a great opportunity to join a leading worldwide organisation as part of a prestigious customer service team.

Duties will include:
• Handling incoming and outgoing telephone calls in a prompt and courteous manner in line with company expectations
• Provide a proactive response to calls for assistance and providing advice and solutions
• To ensure that customers receive the most appropriate service in a timely and cost effective manner
• To ensure that the customer is kept fully appraised of the progress
• To ensure that accurate costing are giving for all cases using available systems
• To liaise with internal and external business contacts
• Work in line with client SLA’s and company standards

Skills / requirements:

• Experience of liaising with customers over the phone in a professional services environment
• Candidates will have excellent verbal and written communication skills
• Have a good level of numeracy and literacy with good keyboard skills
• Educated to GCSE standard
• Be well presented
• Able to commit to shift working

Hours:

Working 35 hours per week 5 days out of 7 (on a rota basis which includes weekends as part of the rota).

Earliest start time 0630
Latest finish time 2300

There will be a requirement to start working overnight shifts after the 6 month probationary period.

This will average 4 overnight shifts in a row approximately every 7/8 weeks. An additional payment of £55.00 per night shift.

Other benefits include: Paid annual leave, lifestyle benefits and enhanced overtime rates.