07563 559 137

info@flossagency.co.uk

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Customer Service Co-ordinator's (Hybrid)
Croydon (Hybrid)
27K PA plus 2K Annual Bonus
Permanent

Are you looking for a busy and exciting position and do you have a passion for helping people!

You will be delivering outstanding experiences by providing practical solutions and advice at a time when your help is needed most. You will use your...

Are you looking for a busy and exciting position and do you have a passion for helping people!

You will be delivering outstanding experiences by providing practical solutions and advice at a time when your help is needed most. You will use your organisational skills in a kind and empathetic way, ensuring our customers are cared for at every step of the way. Dealing with both inbound and outbound calls, you will have excellent communications skills with the ability to stay calm under pressure.

Hours: This position is based on a 35-hour week and will include working weekends and bank holidays, covering shifts between 7am and 10pm.You may also be required to work some night shifts from 9pm to 7.30am.

You will:

  • Handle all in and outbound calls in a helpful, polite and professional way
  • Provide proactive solutions to our customers
  • Monitor all aspects of the task to ensure all services are provided at the agreed time
  • To ensure all product and technical knowledge is applied at every opportunity
  • Handle all regulated complaints within the FCA complaint guidelines

About you:

  • You will have a good level of general education, including Maths & English A-C GCSE or equivalent
  • A genuine desire to provide a high level of customer service
  • Have the ability to effectively manage your own caseload
  • Able to show empathy and remain calm in a pressurised environment
  • Flexible and able to work a variety of shifts
Customer Service Administrator
Crowborough, East Sussex
Up to 26K PA
Permanent

This role is full time - 37 hours per week with a salary of up to £26,000 depending on experience. This will be a busy and varied role administrative role with a strong emphasis on customer service. You will be part of the Customer Service team...

This role is full time - 37 hours per week with a salary of up to £26,000 depending on experience. This will be a busy and varied role administrative role with a strong emphasis on customer service. You will be part of the Customer Service team dealing with the day-to-day operation but have a responsibility for all company legal enquiries & processing of relevant documentation.

Main tasks and responsibilities:

  • Action notifications from Clients including liaison with the Tenant on their options & drawing up the necessary documentation as required.
  • Liaise with Solicitors and Homeowners actioning any requests as required & drawing up the necessary documentation when a property changes Freehold Proprietor – deed of variations/deed of surrender.
  • Arranging Maintenance Contracts for sub-contractors
  • Filing documentation with Land Registry
  • To provide an efficient and effective service to customers
  • Update and maintain company software
  • To accurately record and monitor queries on the company database
  • Answer telephone calls and queries professionally, accurately and consistently
  • Monitor, manage and action incoming emails
  • Liaise with customers on the progress of their enquiry
  • Raise jobs sheets, chase up and monitor progress
  • Liaise closely with contractors
  • Reviewing Lease Agreements and Contracts
  • Raise purchase orders
  • Check and process invoices
  • Produce and send letters

Skills, experience and attributes required:

  • At least 2 years experience in a customer service role
  • Handling legal processes and documentation
  • Proficient in using Microsoft products and general IT literacy
  • Committed to providing a high standard of customer care
  • Excellent organisational and time management skills
  • Excellent communication skills, both verbal and written
  • Ability to handle complaints and difficult situations
  • Able to work as part of a team, but also independently


SALES SUPPORT ADMINISTRATOR
Tunbridge Wells
22K - 24K PA + £130 Monthly attendance bonus
Permanent

Plus a monthly bonus of £130 and early finish every FRIDAY!

Based at our client's office in Kent, reporting to the Commercial Manager, this role will be important in providing a first class service to their customer base. You...

Plus a monthly bonus of £130 and early finish every FRIDAY!

Based at our client's office in Kent, reporting to the Commercial Manager, this role will be important in providing a first class service to their customer base. You also will be part of a small and helpful team.

Main duties:

1.To provide excellent customer service to new and existing customers

  • This will involve dealing with queries raised from an existing client base as well as liaising with new clients.
  • Providing quotations for products and optimising existing business.
  • Carry out call backs to ensure client satisfaction.

2.To assist with general administrative duties as required

  • Inputting orders onto the system
  • Raising and placing orders onto SAGE
  • Processing card payments
  • Sending and receiving emails
  • Sending out catalogues

3.To work as an effective member of a small team

  • To liaise with warehouse regarding customer orders and stock availability
  • Liaise with client partners and courier companies
  • Providing support to the field sales team by following up on leads
  • Keeping colleagues up to date

Hours of work:

Monday to Thursday - 0830 to 1700

Early finish every Friday - 0830 to 1430

Benefits:

  • On-site car parking
  • Attendance bonus
  • Health Care Assistance
  • Employee Assistance Programme
  • 30 days annual leave to include bank holidays
  • Additional day annual leave for your birthday
  • Pension
  • Life Assurance