01892 860 909

info@flossagency.co.uk

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Junior Legal Secretary - Family
Sevenoaks
16K-18K
Permanent

We are looking for a Junior Legal Secretary for a professional law firm in Sevenoaks.

Suitable candidates must have completed their ILEX / CILEX Secretarial course and ideally have some experience of working within an office.

A typing speed...

We are looking for a Junior Legal Secretary for a professional law firm in Sevenoaks.

Suitable candidates must have completed their ILEX / CILEX Secretarial course and ideally have some experience of working within an office.

A typing speed of 50WPM with a good working knowledge of MS Word and MS Excel.

Excellent communication and presentation skills are essential.


Legal Secretary - Private Clients
Sevenoaiks
£Negotiable
Permanent

We are looking for an experienced Legal Secretary with Private Client experience to work for a prestigious law firm in the Sevenoaks area.

Interested candidates should have previous experience within Private Clients, excellent copy / audio /...

We are looking for an experienced Legal Secretary with Private Client experience to work for a prestigious law firm in the Sevenoaks area.

Interested candidates should have previous experience within Private Clients, excellent copy / audio / digital dictation experience with fast accurate typing skills. Other duties will involve telephone work and diary management. Excellent communication and presentation skills are essential.

This is a permanent full-time position.

Customer Service Adminstrator
Bromley
16-18K PA
Permanent

This will be an opportunity to join a leading international organisation in their Bromley office.

The role will involve providing back office administration support on a number of client contracts. This will involve processing incoming...

This will be an opportunity to join a leading international organisation in their Bromley office.

The role will involve providing back office administration support on a number of client contracts. This will involve processing incoming correspondence and emails. Updating customer accounts on the computer as well as managing some customer queries.

The role would suit an individual who has at least 6 month experience within a clerical / customer support role who has good data entry skills and strong attention to detail.

Suitable candidates MUST have a grade C or above in GCSE Maths and English and be available to work Monday to Friday on a full-time basis (37.5 hours per week).

Customer Service Team Leaders
Croydon
26K PA
Permanent

To lead, motivate and develop the team to enable the delivery of a customer centric service and experience. To ensure productivity and efficiency is maximised in order to deliver a level of performance that achieves our contracted Key Performance...

To lead, motivate and develop the team to enable the delivery of a customer centric service and experience. To ensure productivity and efficiency is maximised in order to deliver a level of performance that achieves our contracted Key Performance Indicators and Service Level Agreements.

Hours

This position is based on a 35 hour week shift basis, between the hours 06.30 and 22.00. However, our business can be unpredictable and there will be times when we need you to work longer. Team Managers also work on an On Call rota.

Coaching and Development
We need you to support and guide your team to ensure they perform at optimum levels

Communication
Structured, regular two way communication is important, especially in a shift environment

Performance and Shift Management
You will have a fixed team but may on occasion also be responsible for others. We need you to get the best out of your team in all respects

Quality Focus
Our service is our key differentiator. We have to provide great service and deliver a really positive customer experience at all points of assistance. However, it’s also important not to lose sight of the commercial objectives.

Planning, budget and cost control
You have a set of resources to deliver the performance we need and you along with your Manager are responsible for managing the budget and planning your resources to maximise cover and minimise unnecessary expenditure

Complaint Management
Complaints often originate in real time. A key part of your role is to be aware of situations which are likely to become complaints, and to intervene as soon as possible.

Team Management
You’re responsible for your team and that comes with a lot of administration
We work in a professional environment so your behaviour and appearance must reflect that.

Evidence of experience within the following areas:

Essential

•Educated to the equivalent of GCSE standard or equivalent
•Team Management training in areas such as resource planning, conducting appraisals etc. as well as having been trained in coaching and/or auditing, objective setting.
•Practical experience of working within a Team Leader /Team Manager role within a similar call centre environment.
•Experience of leadership, team building and problem solving.
•Ability to organise workload and meet challenging targets.
•Experience of complaint handling and report writing.
•Good practical experience of Excel and Word.
•Delivery of excellent customer service demonstrated within own work and through managing teams.
•Good geographic knowledge as our customers are based throughout the UK and in Continental Europe.
•Strong interpersonal skills with the ability to liaise with both internal and external shareholders.
•Self-motivated, credible and confident approach to work.
•Flexible and available for external meetings on client sites.

Desirable

•Educated to the equivalent of A level standard
•Previous training in conducting disciplinary meetings and/or absence counselling as well as creating personal development plans.
•Personal interest and basic technical understanding of vehicles.
•Driving licence.

Finance Administrator
Croydon, Surrey
£18,564 PA
12 Month F/T Contract

Working for a leading financial services organisaiton, this role will initially be based on a 12 month full-time contract working Monday to Friday 0900-1700 (35 hours per week).

  • Maintain and update customer details on the in-house and...

Working for a leading financial services organisaiton, this role will initially be based on a 12 month full-time contract working Monday to Friday 0900-1700 (35 hours per week).

  • Maintain and update customer details on the in-house and client database
  • Ensuring all applications and queries are actioned within set timescales
  • Processing and maintaining data accurately
  • Updating client data on the systems and maintain knowledge of clients product ranges
  • Processing customer policies on the databases
  • Handle incoming calls in a polite and professional manner
  • Reply to all correspondence within defined timescales
  • Creating and updating management reportsCandidates will have previous administration experience ideally within a financial services environment, although not essential.Excellent IT skills with the ability to use MS Word and MS Excel to a professional standard.Good verbal and written and communication skills.

Candidates will have previous administration experience ideally within a financial services environment, although not essential.Excellent IT skills with the ability to use MS Word and MS Excel to a professional standard.Good verbal and written and communication skills.

Customer Service & Sales Adviser
Croydon
18.1K PA Plus 1K Annual Bonus (paid quaterly)
Permanent

A fantastic opportunity to join a Worldwide organisation in Croydon and become part of a successful team!

Maximise Finance and Insurance policy sales by utilising your sales skills when handling telephone enquiries and updating systems...

A fantastic opportunity to join a Worldwide organisation in Croydon and become part of a successful team!

Maximise Finance and Insurance policy sales by utilising your sales skills when handling telephone enquiries and updating systems accordingly. Provide a professional, efficient and proactive sale and administration service, reflecting the brand values of the company and the client you are representing. Ensure all processes and procedures comply with FCA requirements.

Duties

Call Handling
File Administration
Correspondence
Data capture & input
FCA compliance
Reporting


35 hours per week, 8 – 6 Monday to Friday and 9 - 1 Saturday. Due to the nature of this position, hours may vary in line with business and client needs.

Customer Service Administrator
Bromley
16-18K PA
Permanent

This will be an opportunity to join a leading international organisation in their Bromley office.

The role will involve providing back office administration support on a number of client contracts. This will involve processing incoming...

This will be an opportunity to join a leading international organisation in their Bromley office.

The role will involve providing back office administration support on a number of client contracts. This will involve processing incoming correspondence and emails. Updating customer accounts on the computer as well as managing some customer queries.

The role would suit an individual who has at least 6 month experience within a clerical / customer support role who has good data entry skills and strong attention to detail.

Suitable candidates MUST have a grade C or above in GCSE Maths and English and be available to work Monday to Friday on a full-time basis (37.5 hours per week).

Team Administrator
Bromley
17-19K PA
Permanent

This is a busy administration role for a successful company based close to Bromley Town Centre. We are looking for a new team member who can support the business.

The role will involve:

Answering the phone and dealing with queries from...

This is a busy administration role for a successful company based close to Bromley Town Centre. We are looking for a new team member who can support the business.

The role will involve:

Answering the phone and dealing with queries from clients
Scanning data onto the computer system
Dealing with incoming and outgoing emails
Liaising with suppliers and chasing information
Dealing with incoming and outgoing post
Downloading data of the web
Producing reports for the team
Taking minutes during staff meetings
Updating customer account details

Requirements:

Previous office administration experience
Good keyboard skills with great attention to detail
GCSE in Maths and English at grade C or above
Ability to use MS Excel and MS Word to a good standard
Professional phone manner and able to work in a team

Hours of work:

Monday to Friday 0900 to 1700

Office Administrator
Hildenborough
£21,000 - £23,000
Permanent

Our client, based just outside Tonbridge, is looking for an Office Administrator to join their team. They are an independent and well established company.

The successful Office Administrator will:
Be competent use of Microsoft Windows...

Our client, based just outside Tonbridge, is looking for an Office Administrator to join their team. They are an independent and well established company.

The successful Office Administrator will:
Be competent use of Microsoft Windows including Microsoft Word, Excel and Outlook
Be proficient in Adobe Photoshop and InDesign.
Have an understanding of various file formats such as PDFs, JPEGs and TIFFS.
Have experience of handling and manipulating photographs for marketing purposes.
Have experience of using databases.
Have experience of maintaining and updating websites.
Have experience of using social media sites such as Twitter and Facebook
Be a fast touch typist
Have a high standard of literacy, including letter writing and creating advertising text
Be able to prioritise

Your main duties will be to manage all the administration, and provide an excellent support to the Associate Director and the sales team.
Other duties will include:

The production of correspondence for the Associate Director including letters and contracts
The production of advertising material for newspapers and Guild magazine
Creation and management of brochures and window cards
Managing the material on social media and advertising boards
Keeping window displays up to date
Management and ordering of office supplies
Inputting information onto the database
Close liaison with clients to ensure they have all the information required Assistance with marketing – consideration and production of leaflets for distribution
Answering the telephone, meeting and greeting customers and registering new clients onto the database
Management of petty cash
Providing a general support to the Sales Team

This can be a pressured, sales environment, and the ideal candidate will support the Associate Director and sales team. You should be a steady, organised, efficient individual with a positive, flexible, ‘can do’ approach to your work.

It would suit an individual very comfortable with computers, who enjoys administration, and with excellent attention to detail. There will be some opportunity for involvement with sales so excellent interpersonal skills are essential, and there will be a great deal of customer liaison.

Candidates should be smart, well spoken, well presented with energy and enthusiasm and want to contribute significantly toward the success of a small business.

Temporary Legal Secretary
Tunbridge Wells
£9.00 per hour
Temporary

Our client, a prestigious Legal firm based in Tunbridge Wells, is looking to recruit a secretary, on a temporary basis, for one month, maybe longer.

The ideal candidate will have some previous legal experience, preferably in Property, fast and...

Our client, a prestigious Legal firm based in Tunbridge Wells, is looking to recruit a secretary, on a temporary basis, for one month, maybe longer.

The ideal candidate will have some previous legal experience, preferably in Property, fast and accurate typing skills and good IT shills.

This position is full time and starts on Mon 4th Sept '17. The hours are 9am - 5.30pm, Monday to Friday.

Temps required
Variable
Variable
Temporary

Temps required! Are you looking for secretarial, administration, catering or kitchen work?


Please contact Adrienne on 01892 860909 or at adrienne@flossagency.co.uk


Various hours, good rates of pay!

Temps required! Are you looking for secretarial, administration, catering or kitchen work?


Please contact Adrienne on 01892 860909 or at adrienne@flossagency.co.uk


Various hours, good rates of pay!