07563 559 137

info@flossagency.co.uk

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Customer Experience Coordinator
Croydon Hybrid
21,421K PA + 1.5K Annual Bonus
Permanent

These are permanent roles which offer hybrid working!

Do you have exceptional communication skills and have experience of working in an office based customer service/contact centre environment? Do you have an interest in travel and a genuine...

These are permanent roles which offer hybrid working!

Do you have exceptional communication skills and have experience of working in an office based customer service/contact centre environment? Do you have an interest in travel and a genuine desire to provide exceptional and professional customer service to customers? Then this will be the role for you!

We’re looking for enthusiastic and confident individuals with an excellent telephone manner to join a friendly and hardworking Travel Support Team. You will proactively support customers who call in for assistance regarding their policy, providing accurate information in response to their enquiry. You will also respond to enquiries relating to existing claims, and update systems with all conversations and documents received. You will handle customer escalations positively, ensuring that any unresolved issues are highlighted to your manager.

Hours: Based on 35 hours per week. Shifts covering 9am to 5pm Monday to Friday.

You will provided with competitive annual leave and contribute up to 6.5% towards a company pension scheme. You will have access to a range of discounts on products, as well as vouchers and discounts for high street and online retailers. You will also benefit from our company bonus scheme, Private Medical Cover, competitive annual leave, annual Flu vaccination, annual Eye Care vouchers, discounted Travel Insurance, Roadside Assistance free after 6 months’ probation, Corporate Social Responsibility and an Interest free season ticket loan after probation.

Receptionist - Term Time Only
Sevenoaks
£19,389.00 PA Pro-rata
Permanent

STARTING SEPTEMBERT 2022

This is a Full time position working 37 hours per week, Hours: 8.15am to 4.30pm (Term Time Only role)

Working for a prestigious school in the Sevenoaks area we are looking to recruit a permanent...

STARTING SEPTEMBERT 2022

This is a Full time position working 37 hours per week, Hours: 8.15am to 4.30pm (Term Time Only role)

Working for a prestigious school in the Sevenoaks area we are looking to recruit a permanent Receptionist.

Main Duties:

  • Greet personal visitors to the school and respond to queries appropriately.
  • Answer telephone calls and pass on messages to staff either verbally or via email.
  • Deal with general email enquiries and follow up if necessary.
  • Set up School Cloud Online Parents Evening’s in conjunction with IT and other office team members.
  • Prepare internal form lists, telephone directories, staff lists and photo books and update as necessary.
  • File student documents electronically
  • Undertake any training in the school communication and IT systems
  • Update SIMS with pupil attendance updates in conjunction with the Attendance Officer.
  • Process and distribute incoming post and prepare outgoing post including franking.
  • Assist in internal event co-ordination to ensure smooth running of internal events
  • Undertake ad-hoc projects and duties as required by the Office Manager.

Experience:

  • Excellent written and verbal communication skills are required.
  • Previous Reception / front of house experience desirable.
  • Be a confident user of Outlook, Excel and Word.
  • SIMS experience is highly desirable although training can be provided.
  • Typing Speed 30wpm.
Full-Time Administrator (hybrid)
Croydon (Hybrid)
£21,421 + £1,500 Annual bonus (paid quarlterly)
Permanent

This is a great opportunity to work for a successful corporation in a busy Administrative role.

This role will be a hybrid position so you will have the opportunity to work as part of a team.

Main Duties:

  • Providing telephone...

This is a great opportunity to work for a successful corporation in a busy Administrative role.

This role will be a hybrid position so you will have the opportunity to work as part of a team.

Main Duties:

  • Providing telephone assistance to customers and business partners
  • Processing applications and correspondence
  • Dealing with queries and concerns in a professional manner
  • Updating computer files with customer and client data
  • Working towards job deadlines in-line with company policy

Requirements:

  • Previous office based admin & call handling experience is essential
  • Excellent verbal and written communication skills
  • Strong attention to detail
  • A good level of numeracy & literacy with confident IT skills
  • Able to use own initiative in line with set targets and deadlines

Hours of work:

Monday to Friday - 0900 to 1700 and 0930 to 1730

Excellent benefits to include: company bonus scheme / 22 days leave rising to 25 days with length of service / health insurance / company contributory pension scheme / life insurance / free motor breakdown assistance and remote working!


Customer Service Administrator
Crowborough, East Sussex
Up to 23K PA
Permanent

This is a permanent role working for a successful company who have over 100 million pounds worth of investments in the UK as well as in Europe. The company’s Head Office is based in Switzerland.

Working in a small friendly team you will be...

This is a permanent role working for a successful company who have over 100 million pounds worth of investments in the UK as well as in Europe. The company’s Head Office is based in Switzerland.

Working in a small friendly team you will be managing the day-to-day queries from customers. This will involve monitoring alerts, taking details of faults / maintenance issues and arranging repairs. You will be booking Engineers visits and providing the customer with updates and feedback.

Suitable applicants will need to have excellent communication and negotiation skills along with the ability to manage customer expectations. Good administrational and IT skills are essential with confident Word and Excel skills.

Hours of work: Monday to Friday 0900 to 1730.

Benefits include: 25 days annual leave plus all statutory public holidays.

Customer Service Advisers
Westerham, Sevenoaks
20K-22K basic plus bonus up to 30K
Permanent

OTE up to 30K PA

We are looking for individuals with exceptional customer service skills to work for a leading organisation in the Westerham, Kent.

Interested candidates will ideally have previous telephone based customer service experience...

OTE up to 30K PA

We are looking for individuals with exceptional customer service skills to work for a leading organisation in the Westerham, Kent.

Interested candidates will ideally have previous telephone based customer service experience or on-line chat experience. We will also consider candidates who have been working in the retail sector looking to get into an office environment.

These are permanent positions working Monday to Friday 0830 - 1700 (no evenings or weekends).

Excellent benefits which include company bonus up to £300 per month, 25 days paid annual leave plus all bank holidays off. There is also free on-site parking.

Apply now for immediate consideration!

Benefits:

Company bonus

Fee onsite parking

Contributory Pension Scheme of 5% / employer 4%

2 x Life Assurance

25 days holiday

Employee Assistance Programme

Medical Cash plan

Free parking

Dress down Friday’s

Customer Service Administrators
Bromley, Kent
21K to 23K PA + Annual Bonus up to 1,600K
Permanent

STARTING AUGUST 2022

+ Annual Company Bonus up to £1,600 plus every other Friday off!

These are full-time permanent positions working Monday to Friday 0830 to 1700.

We are looking for enthusiastic candidates with solid customer...

STARTING AUGUST 2022

+ Annual Company Bonus up to £1,600 plus every other Friday off!

These are full-time permanent positions working Monday to Friday 0830 to 1700.

We are looking for enthusiastic candidates with solid customer service and administration skills to join a busy, well established organisation in Bromley.

The role will involve speaking to customers over the phone and helping them with their queries and concerns. Updating accounts, processing payments on the systems and providing general support in the department.

Interested candidates will have a good level of numeracy and literacy, excellent customer service skills and confident IT skills.

Excellent perks including; company bonus, alternate Fridays off (without coming out of your annual leave) up to 25 days holiday plus a fantastic company pension scheme.

(No weekends, evenings or bank holiday working).


Customer Service Advisers
Bromley, Kent
Up to 23K PA + Annual Bonus
Permanent

COMMENCING AUGUST 2022

+ Annual Company Bonus

PLUS EVERY OTHER FRIDAY OFF FROM WORK WITHOUT COMING OUT OF YOUR ANNUAL LEAVE ENTITLEMENT!

These are full-time permanent positions working Monday to Friday 0830 to 1700.

We are...

COMMENCING AUGUST 2022

+ Annual Company Bonus

PLUS EVERY OTHER FRIDAY OFF FROM WORK WITHOUT COMING OUT OF YOUR ANNUAL LEAVE ENTITLEMENT!

These are full-time permanent positions working Monday to Friday 0830 to 1700.

We are looking for enthusiastic candidates with solid customer service and administration skills to join a busy, well established organisation in Bromley.

The role will involve speaking to customers over the phone and helping them with their queries and concerns. Updating accounts, processing payments on the systems and providing general support in the department.

Interested candidates will have a good level of numeracy and literacy, excellent customer service skills and confident IT skills.

Excellent benefits and flexible start and finish times!

(No weekends, evenings or bank holiday working).

Customer Service Advisers - Urgently required!
Croydon, Surrey
24,511K PA + 1.5K Annual Performance Bonus - OTE 26.5K first year!
Permanent

This is a fantastic opportunity to join a prestigious organisation and become part of a professional customer service team!

On top of the salary there is an annual performance bonus, shift allowances and enhanced overtime rates.

The...

This is a fantastic opportunity to join a prestigious organisation and become part of a professional customer service team!

On top of the salary there is an annual performance bonus, shift allowances and enhanced overtime rates.

The role:

  • You will be responsible for managing incoming and outgoing calls to customers and contacts
  • Handling customer queries in supportive and empathetic manner
  • You will be organising and co-ordinating customer assistance
  • Working in line with job deadlines and following procedures
  • Updating customer records accurately

Skills / Experience:

  • Previous experience of providing customer service over the phone in a professional capacity
  • Be enthusiastic, reliable with a passion for delivering a high level of customer service
  • Excellent communication skills both verbal and written with a high level of numeracy and literacy
  • Competent IT and data entry skills with good attention to detail

Hours of work

This role is based on a shift pattern (Monday - Sunday) including Bank Holidays.

Working 35 hours per week with shifts that start as early as 0630 and shifts that finish at midnight.

For any shift that finished at 2300 / 0000 an additional £10-£15 will be paid.

Tripple time for bank holidays or double time and day off in lieu.

After 6 months there will be the requirement to work overnight shifts for which an additional payment of £55 per night will be paid.

Private healthcare after qualifying period / free motor breakdown assistance / life insurance / eye care vouchers / flu jabs / company contributory pension scheme / 22 days annual leave rising to 25 days with level of service / interest free season ticket loans / discounts off products & service

Please only apply if you are completely flexible on these working hours.