PA, Administration & Customer Service

This role is full time - 37 hours per week with a salary of up to £26,000 depending on experience. This will be a busy and varied role administrative role with a strong emphasis on customer service. You will be part of the Customer Service team dealing with the day-to-day operation but have a responsibility for all company legal enquiries & processing of relevant documentation.

Main tasks and responsibilities:

• Action notifications from Clients including liaison with the Tenant on their options & drawing up the necessary documentation as required.
• Liaise with Solicitors and Homeowners actioning any requests as required & drawing up the necessary documentation when a property changes Freehold Proprietor – deed of variations/deed of surrender.
• Arranging Maintenance Contracts for sub-contractors
• Filing documentation with Land Registry
• To provide an efficient and effective service to customers
• Update and maintain company software
• To accurately record and monitor queries on the company database
• Answer telephone calls and queries professionally, accurately and consistently
• Monitor, manage and action incoming emails
• Liaise with customers on the progress of their enquiry
• Raise jobs sheets, chase up and monitor progress
• Liaise closely with contractors
• Reviewing Lease Agreements and Contracts
• Raise purchase orders
• Check and process invoices
• Produce and send letters

Skills, experience and attributes required:

• At least 2 years experience in a customer service role
• Handling legal processes and documentation
• Proficient in using Microsoft products and general IT literacy
• Committed to providing a high standard of customer care
• Excellent organisational and time management skills
• Excellent communication skills, both verbal and written
• Ability to handle complaints and difficult situations
• Able to work as part of a team, but also independently

Plus a monthly bonus of £130 and early finish every FRIDAY!

Based at our client's office in Kent, reporting to the Commercial Manager, this role will be important in providing a first class service to their customer base. You also will be part of a small and helpful team.

Main duties:

1.To provide excellent customer service to new and existing customers

• This will involve dealing with queries raised from an existing client base as well as liaising with new clients.
• Providing quotations for products and optimising existing business.
• Carry out call backs to ensure client satisfaction.

2.To assist with general administrative duties as required

• Inputting orders onto the system
• Raising and placing orders onto SAGE
• Processing card payments
• Sending and receiving emails
• Sending out catalogues

3.To work as an effective member of a small team

• To liaise with warehouse regarding customer orders and stock availability
• Liaise with client partners and courier companies
• Providing support to the field sales team by following up on leads
• Keeping colleagues up to date

Hours of work:

Monday to Thursday - 0830 to 1700

Early finish every Friday - 0830 to 1430

Benefits:

• On-site car parking
• Attendance bonus
• Health Care Assistance
• Employee Assistance Programme
• 30 days annual leave to include bank holidays
• Additional day annual leave for your birthday
• Pension
• Life Assurance