01892 240 845

info@flossagency.co.uk

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Temporary PA
Tunbridge Wells
£14.00 per hour
Temporary

Our client, based in central Tunbridge Wells, is looking for a PA to join their team on a temporary basis.

You will report to the Operations Director, and your main responsibilities would be:

To develop directorate’s approach to document...

Our client, based in central Tunbridge Wells, is looking for a PA to join their team on a temporary basis.

You will report to the Operations Director, and your main responsibilities would be:

To develop directorate’s approach to document management, retention and storage. Be responsible for ensuring departments’ policies and procedures are up to date across the Operations directorate

To lead on Smart Alec for the Operations team

To provide full secretarial support to the Operations team, maintaining confidential & personal records. Filter and manage the Director’s e-mails responding and taking action where appropriate. To set up and maintain all appropriate administrative filing systems and provide a quality control service regarding all correspondence including letters, emails and other documents to ensure they are correct

To co-ordinate the staff reporting to the Operations Director and their teams to ensure they meet their individual deadlines and deliver what is expected – extensively monitor work plans and individual action sheets and be aware of their priorities. Offer support when required.

To work with clients and deal with often challenging situations and complaints

To coordinate data and papers from external and internal sources for Commercial Core Group and Strategic Core Group

To project manage business improvement and value for money projects for the Operations Directorate

To co-ordinate and set the agenda for meetings for which the Operations Director is chair.

Be responsible for organising events including conferences and away days for the Directorate. Ensure arrangements are effective, practical and timely.

Comprehensive organisation and management of the Director’s work, ensuring completion of tasks and achievement of targets on corporate and personal workplans.

To organise the diary, scheduling meetings, tasks, and allow sufficient time for planning and preparation. Prepare any relevant papers in advance, circulating if necessary and taking detailed minutes at meetings.

To liaise and negotiate with external organisations when required on behalf of the Director.

To make decisions in the absence of the Director and ensure issues are dealt with accordingly.

Be the first point of contact for callers and enquiries to the Director. Deal with written and verbal problems, enquiries, and urgent matters. Assess priorities, and refer as appropriate.

To provide support to the other directors and Chief Executive in the absence of their PAs.

Be fully aware of current situations concerning the Director/Operations Directorate and the organisation whilst maintaining confidentiality at all times.

To ensure Heads of Services are briefed regularly/ communicated with and consulted as appropriate.

To project manage specific projects and take responsibility for the co-ordination, reporting and application of these projects.

To liaise with all Boards and Committee Members, Directors, Management Team, Senior Management Team, local authorities and Consultants as required on behalf of the Director.

To proactively contribute towards achieving operational KPI’s in line with departmental targets.

The ideal PA will have:

Relevant Administration experience

Considerable experience of document management and diary co-ordination

Proven experience of project management in a support or co-ordination role

Experience of event/meeting organisation and minute taking

Knowledge of the housing sector would be an advantage

Experience of delivering advice and complex information often in challenging situations

Excellent verbal and written communication skills communicating professionally, projecting a positive impact on recipients

Strong interpersonal, influencing and negotiation skills

Good numerical and analytical skills

Proven ability to organise and prioritise work, meet deadlines, work under pressure and handle a number of tasks simultaneously and accurately

Proactive approach to solving problems

Able to work as an effective team member with minimum supervision

Able to work in a methodical way spotting errors and omissions and rectifying mistakes

Demonstrate resilience in pressured and stressful situations

Ability to deal with sensitive information, maintaining confidentiality

The hours are 8.30am - 5pm, Monday to Friday

Customer Service Advisor - Entry Level
Tunbridge Wells
Upto £19,000 OTE
Permanent

Our client, based in Tunbridge Wells, is looking for a Junior Contact Centre Advisor to join their team. This would suit an entry level candidate who is interest to start a career within a call centre/customer service environment, as full training in...

Our client, based in Tunbridge Wells, is looking for a Junior Contact Centre Advisor to join their team. This would suit an entry level candidate who is interest to start a career within a call centre/customer service environment, as full training in given.

Responsibilities will include:

  • Taking inbound calls and organisation of supplies
  • Providing advise and detailed description on aftercare
  • Ordering replacement
  • Liaising with customer services, insurance companies, suppliers and other departments
  • Responding to customer e-mails
  • You will need to show the following:

  • Want to develop and grow within a team
  • IT literate and excellent Communication skills
  • Be a fast learner and adaptable to learning bespoke software packages
  • Have a good telephone manner and be able to communicate in all situations in a polite and professional manner
  • Possess a willingness to learn and be able to adapt to changes in processes
  • Hours are 8am - 5pm Monday to Friday, Saturdays are on a rota basis and are paid over time..The company offer an excellent benefits and bonus scheme and ongoing excellent training and development

    Please contact Kate at Floss to discuss in more detail

    HR assistant
    Tunbridge Wells
    Competitive
    Permanent

    Do you have experience in recruitment and looking to start a career in HR?

    Our client a leading and pro-active company are looking for a HR assistant to work along the HR manager, the role has allot of opportunity for training, development and...

    Do you have experience in recruitment and looking to start a career in HR?

    Our client a leading and pro-active company are looking for a HR assistant to work along the HR manager, the role has allot of opportunity for training, development and growth within the company. The role would suit someone who has a recruitment or training background who has an interest in HR.

    The role will involve:

    • Answering employee questions
    • Processing incoming mail
    • Creating and distributing documents
    • Providing customer service to organization employees
    • Serving as a point of contact with benefit vendors/administrators
    • Maintaining computer system by updating and entering data
    • Setting appointments and arranging meetings
    • Maintaining calendars of HR management team

    The ideal candidate will have

    • 1-2years HR or Recruitment experience
    • Strong Administrative skills
    • Experience of dealing with Health & Safety at work would be a bonus
    • Desire to develop career in HR

    The company offer excellent benefits and Bonus's and will offer training in CIPD

    Please contact Kate to discuss in more detail

    Customer Service Advisor
    Croydon
    £21,360 PA + £600 Shift Allowance + £1,000 Annual Bonus
    Permanent

    + Shift Allowance up to £600 PA + Overtime Rates + 1K Annual Bonus

    This is a great opportunity to join a leading worldwide organisation as part of a prestigious customer service team.

    Duties will include:...

    + Shift Allowance up to £600 PA + Overtime Rates + 1K Annual Bonus

    This is a great opportunity to join a leading worldwide organisation as part of a prestigious customer service team.

    Duties will include:
    • Handling incoming and outgoing telephone calls in a prompt and courteous manner in line with company expectations
    • Provide a proactive response to calls for assistance and providing advice and solutions
    • To ensure that customers receive the most appropriate service in a timely and cost effective manner
    • To ensure that the customer is kept fully appraised of the progress
    • To ensure that accurate costing are giving for all cases using available systems
    • To liaise with internal and external business contacts
    • Work in line with client SLA’s and company standards

    Skills / requirements:

    • Experience of liaising with customers over the phone in a professional services environment
    • Candidates will have excellent verbal and written communication skills
    • Have a good level of numeracy and literacy with good keyboard skills
    • Educated to GCSE standard
    • Be well presented
    • Able to commit to shift working

    Hours:

    Working 35 hours per week 5 days out of 7 (on a rota basis which includes weekends as part of the rota).

    Earliest start time 0630
    Latest finish time 2300

    There will be a requirement to start working overnight shifts after the 6 month probationary period.

    This will average 4 overnight shifts in a row approximately every 7/8 weeks. An additional payment of £55.00 per night shift.

    Other benefits include: Paid annual leave, lifestyle benefits and enhanced overtime rates.

    Customer Service Administrator
    Bromley
    17-20K PA plus benefits
    Permanent

    We are looking for a permanent customer service administrator for a professional business services company in Bromley.

    The role is varied and challenging and includes administration and customer service support.

    Main Duties:...

    We are looking for a permanent customer service administrator for a professional business services company in Bromley.

    The role is varied and challenging and includes administration and customer service support.

    Main Duties:

    • Answering the phone and dealing with queries from customers and business contacts
      Providing advice and assistance to callers
      Updating customer records
      Responding to customer emails and correspondence
      Sending out letters
      Updating spread sheets
      Sending and receiving emails

    Requirements:

    A good level of numeracy and literacy is required
    Candidates need a minimum of 6 months work experience in an office environment
    Accurate data entry skills and able to use MS Word and MS Excel
    Excellent communication skills both written and spoken
    Great attention to detail
    Good problem solving skills

    Hours of work:

    Monday to Friday 0830 to 1700 (hour for lunch daily)

    Admin Officer
    Bromley
    20-22K PA
    Permanent

    This is a brilliant opportunity for an experienced Administrator to work for a major organisation in the Bromley area and become part of a busy team.

    The job will involve provided admin support which will include:

    This is a brilliant opportunity for an experienced Administrator to work for a major organisation in the Bromley area and become part of a busy team.

    The job will involve provided admin support which will include:

    Maintaining and updating documents and reports

    Extensive data input onto systems

    Printing letters and bills ready for despatch

    Monitoring data and information

    Using MS Word, MS Excel and Outlook

    Working towards job deadlines

    Experience required:

    Previous experience working in an office environment

    Accurate data entry skills

    Able to use MS Word and MS Excel to a high standard

    Strong attention to detail

    Any experience of BACS or payment processing an advantage

    Able two work in a team using own initiative

    Hours of work:

    Monday to Friday on a shift basis between 0700 and 1700. (37.5 hours per week)

    Full training is provided

    Account Manager - Utitlity / Energy
    Bromley
    25-28K
    Permanent

    WE ARE ONLY ABLE TO CONSIDER CANDIDATES WITH AN ENERGY / UTILITIES BACKGROUND

    THESE POSITIONS ARE BASED IN THE BROMLEY AREA.

    Account Managers - Energy / Utilities + Bonuses!

    These are full-time, permanent...

    WE ARE ONLY ABLE TO CONSIDER CANDIDATES WITH AN ENERGY / UTILITIES BACKGROUND

    THESE POSITIONS ARE BASED IN THE BROMLEY AREA.

    Account Managers - Energy / Utilities + Bonuses!

    These are full-time, permanent positions with a leading, award winning company in their particular field.


    • The role will involve managing your own accounts ensuring the highest level of customer service whilst maximising potential business opportunities.
    • Build, develop and maintain strong relationships with clients and suppliers
    • Investigation into client issues in line with agreed SLA’s
    • To fully understand and realise the client’s individual needs
    • Support the Business Manager with contract renewals
    • Keeping up to date with any changes within the industry and legislation
    • Creating client reports, either ad hoc or agreed client deliverables
    • To understand how your clients fees are structured and provide monthly reporting to the Accounts department
    • Carry out all systems administration ensuring a high level of accuracy
    • To carry out and attend client service and ad/hoc meetings as required

    Job requirements:

    • Previous Account Management experience from within the energy / utilities industry
    • Excellent communication skills over the phone, via correspondence and face to face
    • Able to manage client expectations and provide solutions
    • A high level of computer literacy with strong Word and Excel skills
    • Able to identify potential business opportunities
    • A high level of numeracy and literacy
    • Willing to travel with occasional overnight stays within the UK

    Hours of work:

    Monday to Friday between the hours of 0900 to 1700

    Clerical Assistants
    Bromley
    17-18K PA
    Permanent

    We are looking for Clerical Assistants to work for a large professional organisation in Bromley.

    The job will involve

    • Dealing with incoming correspondence / post
    • Logging correspondence and documents...

    We are looking for Clerical Assistants to work for a large professional organisation in Bromley.

    The job will involve

    • Dealing with incoming correspondence / post
    • Logging correspondence and documents
    • Updating customer records on the database
    • Managing incoming and outgoing emails
    • Updating MS Word docs and Excel spreadsheets
    • Data input and checking information
    • Some telephone work
    • Full training is providedSkills required

    Skills required

    • A good level of numeracy and literacy
    • A grade C or above in GCSE Maths and English
    • Fast, accurate keyboard skills
    • Able to use MS Word and MS Excel
    • Excellent written and verbal communication skills
    • Good customer service skills
    • The ability to work will in a team environment

    Hours of work are Monday to Friday 0830 – 1700.

    Customer Service Advisor - Medway
    Medway
    £17,000 - £25,000
    Permanent

    Our client a leading and award winning estate agents are looking for customer service staff to join their contact centre in Medway.

    Its a fantastic opportunity if you are interested in starting a career in the property sector or looking to work...

    Our client a leading and award winning estate agents are looking for customer service staff to join their contact centre in Medway.

    Its a fantastic opportunity if you are interested in starting a career in the property sector or looking to work for a leading corporate firm that offer excellent benefits and progression.

    For the role you will need to have:
    - Excellent telephone manner and positive personality
    - Hardworking and flexible with working hours
    - Passionate to give excellent customer service
    - Excellent attention to detail
    - Confident, resilient and enjoy healthy and fun competition with your colleagues

    Full training will be given at the start of the employment and the company offer excellent benefits, commission and progression.

    The position will involve a 5 day week shift pattern over 7 days (Earliest shift starts at 08:20am latest shift finishes at 7pm) which includes 3 in 4 Saturdays and 1 in 4 Sundays.

    Contact Centre Advisor
    Tunbridge Wells
    £14,000 - £16,000 + bonus
    Temp to Perm

    Our client, based in Tunbridge Wells, is looking for a Contact Centre Advisor to join their team. This is a temp to perm position, with an immediate start.

    The successful Contact centre Advisor will be responsible for:
    • Answering the...

    Our client, based in Tunbridge Wells, is looking for a Contact Centre Advisor to join their team. This is a temp to perm position, with an immediate start.

    The successful Contact centre Advisor will be responsible for:
    • Answering the telephone to make appointments for their engineers to repair customers’ domestic appliances that have developed a fault
    • Giving usage advice to customers on their appliances to avoid the necessity for sending an engineer while the appliance is under the manufacturer’s guarantee
    • Ordering replacement spare parts for engineers
    • Liaising with manufacturer customer services, insurance companies, suppliers and other departments
    • Responding to customer e-mails

    The ideal candidate will:
    • Be able to show empathy and have a genuine desire to want to help customers
    • Want to develop and grow within a team
    • Be proficient in using computers
    • Be a fast learner and adaptable to learning bespoke software packages
    • Have the ability to remain calm under pressure
    • Have a good telephone manner and be able to communicate in all situations in a polite and professional manner
    • Be self-motivated and be able to prioritise tasks
    • Possess a willingness to learn and be able to adapt to changes in processes
    • Have impeccable time keeping
    • Be an exceptional communicator, both over the phone and in all written communications (e.g. email)

    The role:
    • This is a permanent position subject to an initial 3 month probationary period
    • Salary £14,000 - £16,350 per annum, plus £3,240 performance related bonuses (after probationary period)
    • 40 hours per week Monday-Friday
    • Saturday mornings on a rota basis (usually 1 in 3), paid as overtime
    • Generous company contribution to pension scheme (after probationary period)
    • 20 days holiday per annum (pro rata) increasing by 1 day for every year of service to a maximum of 25 day

    Operations Manager
    Croydon, Surrey
    32-35K PA
    Permanent

    This is a permanent position working for a large corporate employment in the Croydon area.

    We are looking for an Operations Manager to lead a small team of customer service specialists to ensure that the client's service is fully realised. You...

    This is a permanent position working for a large corporate employment in the Croydon area.

    We are looking for an Operations Manager to lead a small team of customer service specialists to ensure that the client's service is fully realised. You will be supporting your Team Manager and Team Leader by assuming responsibility for all operational issues within the department.

    Duties include:-

    Management of the Department
    Performance Management
    Communication
    Quality Focus
    Coaching & Development
    Planning & Budget Control
    Complaint Management
    Client Liaison
    Reporting / Projects

    Education, Training & Qualifications

    •Educated to the equivalent of A Level standard or above
    •Team Management Training – within at least 7 of the following areas: Reviewing, target setting and forecasting performance, appraisals, team meetings, counselling, maintaining personnel records, delegation, disciplinary meetings, absence counselling, statistical reporting.
    •Performance Management Training – within at least 4 of the following areas: One to one meetings, auditing, identifying training needs, coaching and development, objective setting, Personal Development Plans.
    •Complaint Management Training: Handling of difficult customers, objective report writing

    Specialist skills & knowledge
    •Previous experience at Operations/ Department Manager level, or equivalent, leading/managing Supervisors/ Team Leaders.
    •Practical working knowledge of the principles of Insurance, with a strong understanding of Domestic/ Commercial Property Insurance
    •Strong organisational and problem solving skills
    •Ability to effectively communicate at all levels both verbally and in writing, including senior level client liaison
    •Intermediate knowledge of Outlook, Excel, Word
    •Proven track record of successfully meeting personal and business targets
    •Demonstrable experience in process review and improvement

    Hours of Work

    Based on a 35 hours per week over 5 days - Monday to Friday (with some Saturdays working)

    Account Managers
    Bromley, Kent
    Good salary (neg) + Bonus
    Permanent

    Account Managers - + Bonuses!

    These are full-time, permanent positions with a leading, award winning company in their particular field. Interested candidates will have gained experience from within the energy / utilities industry.

    • The...

    Account Managers - + Bonuses!

    These are full-time, permanent positions with a leading, award winning company in their particular field. Interested candidates will have gained experience from within the energy / utilities industry.

    • The role will involve managing your own accounts ensuring the highest level of customer service whilst maximising potential business opportunities.
    • Build, develop and maintain strong relationships with clients and suppliers
    • Investigation into client issues in line with agreed SLA’s
    • To fully understand and realise the client’s individual needs
    • Support the Business Manager with contract renewals
    • Keeping up to date with any changes within the industry and legislation
    • Creating client reports, either ad hoc or agreed client deliverables
    • To understand how your clients fees are structured and provide monthly reporting to the Accounts department
    • Carry out all systems administration ensuring a high level of accuracy
    • To carry out and attend client service and ad/hoc meetings as required

    Job requirements:

    • Previous Account Management experience in a client facing role is essential
    • Excellent communication skills over the phone, via correspondence and face to face
    • Able to manage client expectations and provide solutions
    • A high level of computer literacy with strong Word and Excel skills
    • Able to identify potential business opportunities
    • A high level of numeracy and literacy
    • Willing to travel with occasional overnight stays within the UK

    Hours of work:

    Monday to Friday between the hours of 0900 to 1700

    Temps required
    Variable
    Variable
    Temporary

    Temps required! Are you looking for secretarial, administration, catering or kitchen work?


    Please contact Adrienne on 01892 860909 or at adrienne@flossagency.co.uk


    Various hours, good rates of pay!

    Temps required! Are you looking for secretarial, administration, catering or kitchen work?


    Please contact Adrienne on 01892 860909 or at adrienne@flossagency.co.uk


    Various hours, good rates of pay!