07563 559 137

info@flossagency.co.uk

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Customer Support Coordinators X5
Croydon, Surrey
21,421K PA + 1.5K Annual Bonus (paid quarterly)
Permanent

Plus Annual bonus of 1,500K (paid quartlery) & Excellent Benefits

There will also be the opportunity for hybrid working.

We’re looking for enthusiastic and confident individuals with an excellent telephone manner to join a friendly and...

Plus Annual bonus of 1,500K (paid quartlery) & Excellent Benefits

There will also be the opportunity for hybrid working.

We’re looking for enthusiastic and confident individuals with an excellent telephone manner to join a friendly and hardworking team. You will proactively support customers who call in for assistance regarding their policy, providing accurate information in response to their enquiry. You will also respond to enquiries relating to existing claims, and update systems with all conversations and documents received. You will handle customer escalations positively, ensuring that any unresolved issues are highlighted to your manager.

You will also contribute to regular team meetings and be supported through your initial training and beyond with the organisations buddy system. You will receive excellent training for this role as they are dedicated to 'Achieving Excellence Through Learning.’ You are always encouraged to bring your ideas and highlight any areas for improvement in processes.

Hours are 35 per week - Monday to Friday on a shift pattern e.g. 0800-1600 / 0900-1700 / 1000-1800.

The company will provide you with competitive annual leave and contribute up to 6.5% towards a company pension scheme. You will have access to a range of discounts on products, as well as vouchers and discounts for high street and online retailers. You will also benefit from our company bonus scheme, Private Medical Cover, competitive annual leave, annual Flu vaccination, annual Eye Care vouchers, discounted Insurance, Roadside Assistance free after 6 months’ probation, Corporate Social Responsibility and an Interest free season ticket loan after probation.

Part-Time Receptionist
Bromley, Kent
23,000K - 25,000K PA pro-rata
Permanent

Summary of Role

The purpose of this role is to meet and greet all visitors to the site and deal with any queries that come through to Reception, in person, by phone or email, in a professional manner. The Receptionists will also deal with a range...

Summary of Role

The purpose of this role is to meet and greet all visitors to the site and deal with any queries that come through to Reception, in person, by phone or email, in a professional manner. The Receptionists will also deal with a range of administrative duties as detailed below.

Key Responsibilities & Duties

  • Greet incoming visitors, determining the nature and purpose of their visit
  • Notify the appropriate person that a visitor has arrived to see them
  • Maintain security for the building by ensuring all visitors sign in when they arrive and are provided with a visitors pass and also ensure that all visitors sign out when they leave the building and return their visitors pass
  • Answering phone calls and responding appropriately to the caller’s needs
  • Maintain meeting room calendars for Boardroom, booking rooms upon receipt of email requests and confirming the bookings accordingly
  • Oversee dispatches and deliveries of items to and from the building
  • Assist in the co-ordination and set up of meetings in our Boardrooms
  • Arrange catering for specific meetings
  • Ensure the Reception area remains a tidy and safe environment
  • Assist with post room duties when required
  • Book couriers and taxis when required
  • Make hotel reservations when required
  • Create purchase orders when required
  • Manage archive box requests
  • Provide general administration support
  • Maintain and order stationary and other supplies as and when required
  • The role holder will also be required to carry out any other duties that may reasonably be required in line with the main duties detailed above.

Knowledge, Skills and Experience

  • Previous experience in Reception and Administration
  • Excellent written and verbal communication skills
  • Strong interpersonal skills
  • Good computer skills and experience in using Microsoft Office
  • Professional, welcoming, well presented, and courteous

Additional information

Reception operating hours are 8.00am to 5.00pm Monday to Friday.

Role 1: Morning shift 8.00am to 1.00pm (Mon-Fri)

Role 2: Afternoon shift 12.45pm to 5.00pm (Mon-Fri)

PLUS GREAT BENEFITS INCLUDING COMPANY BONUS

Clerk to the Governors
Tunbridge Wells
FTE: 20,997K
Casual basis

Our client is seeking to appoint a Clerk to the Governors to manage and support the work of the Governing Body. The Clerk plays an essential part in the continuing development of our successful, popular and caring school in the Tunbridge Wells...

Our client is seeking to appoint a Clerk to the Governors to manage and support the work of the Governing Body. The Clerk plays an essential part in the continuing development of our successful, popular and caring school in the Tunbridge Wells area.

You will be required to work at least 6 hours per week during term time. This may be on site and via Teams.

Overall Responsibility:

  • To manage and support the work of the Governing Body. The Clerk plays an essential part in the continuing development of our school, by:
  • Providing advice to the governing body on governance, constitutional and procedural matters.
  • Providing proactive and effective administrative support to the governing body and its committees.
  • Ensuring the governing body is properly constituted.
  • Managing information effectively in accordance with legal requirements.

The successful applicant will have a genuine interest in school governance, keeping abreast with current educational developments and legislation affecting schools. Previous administrative or clerking experience in the education sector will be a distinct advantage. The ability to remain impartial, comply with data protection legislation and maintain confidentiality is essential.

School Receptionist
Tunbridge Wells
£18,248 Actual Salary
Permanent

This is a fantastic opportunity for an experienced receptionist / administrator to join a friendly school in the Tunbridge Wells area.

This is a permanent position.

The role will be working Term Time Only (40 Weeks Per Year), 0800 to 1600...

This is a fantastic opportunity for an experienced receptionist / administrator to join a friendly school in the Tunbridge Wells area.

This is a permanent position.

The role will be working Term Time Only (40 Weeks Per Year), 0800 to 1600 Monday to Friday.

  • You will act as first point of contact for all visitors and telephone callers
  • Signing pupils & visitors in and out of the school building
  • Dealing with front desk enquiries
  • Typing and preparing documents and communications
  • Updating pupil records on SIMS
  • Filing, photocopying and scanning
  • Managing and ordering stationery
  • Managing incoming / outgoing post
  • Dealing with deliveries
  • Recording payments for school trips
  • Booking minibus requirements

The ideal candidate will have previous switchboard and front desk experience gained within an educational environment.

Solid administrative and keyboard skills are essential.

The suitable candidate will need to be prepared to have all employment and enhanced DBS checks carried out.

Customer Account Manager
Tunbridge Wells
£24,000-27,000 PA
Permanent

Overview

This is an exciting opportunity to work for a successful business handling customer account and billing enquiries on an international basis. It is a full-time permanent position working in a modern office in Tunbridge Wells.

The...

Overview

This is an exciting opportunity to work for a successful business handling customer account and billing enquiries on an international basis. It is a full-time permanent position working in a modern office in Tunbridge Wells.

The role will involve:

  • Dealing with clients over the phone and by email
  • Handling client account queries
  • Dealing with billing issues and problem solving
  • Analysing data and reports
  • Creating management reports
  • Invoicing and account reconciliation
  • Some credit control & account monitoring
  • Updating client records

Experience:

  • Excellent communication skills
  • Customer focused with good problem-solving skills
  • A high level of numeracy and literacy
  • Ability to work in a fast-paced environment
  • Great attention to detail
  • Confident IT skills

Hours of work

Monday to Friday 0900 to 1700

Customer Experience Co-ordinators (Remote)
Croydon
20,085K PA + 1.5K Annual Bonus (paid quarterly)
Permanent

Plus 1.5K Annual Bonus & fantastic benefits.

Are you looking for a brand-new work challenge, would you like to work from home?

Commencing in July 2022

We are looking to recruit a...

Plus 1.5K Annual Bonus & fantastic benefits.

Are you looking for a brand-new work challenge, would you like to work from home?

Commencing in July 2022

We are looking to recruit a number of customer service staff for a leading insurance provider on a full-time, permanent basis.

These positions will be remote working!

Your main duties will be:

  • Dealing with incoming calls from customers providing help and assistance
  • Providing advice and information regarding product and services
  • Upgrading and amending customer policies
  • Updating and amending customer details
  • Working in line with policy and procedures

Skills / Experience:

  • Previous call handling experience is essential
  • Great customer service skills with a professional phone manner
  • Excellent communication skill both verbally and written
  • Good keyboard skills with a high level of accuracy
  • Reliable and enthusiastic

Hours of Work:

35 hours per week – on a shift pattern 5 days per week

Shifts are between 0800 and 2000 Monday to Saturday e.g., 0800-1600 / 0900-1700 / 1000-1800 / 1100-1900 / 1200-2000.

There will be a requirement to work some Sundays 0900-1700.

All equipment provided (PC / Screen / Keyboard & Mouse / Smartphone / Headset)

If you have what we are looking for please send us you CV ASAP!

Customer Service Administrator
Crowborough, East Sussex
Up to 23K PA
Permanent

This is a permanent role working for a successful company who have over 100 million pounds worth of investments in the UK as well as in Europe. The company’s Head Office is based in Switzerland.

Working in a small friendly team you will be...

This is a permanent role working for a successful company who have over 100 million pounds worth of investments in the UK as well as in Europe. The company’s Head Office is based in Switzerland.

Working in a small friendly team you will be managing the day-to-day queries from customers. This will involve monitoring alerts, taking details of faults / maintenance issues and arranging repairs. You will be booking Engineers visits and providing the customer with updates and feedback.

Suitable applicants will need to have excellent communication and negotiation skills along with the ability to manage customer expectations. Good administrational and IT skills are essential with confident Word and Excel skills.

Hours of work: Monday to Friday 0900 to 1730.

Benefits include: 25 days annual leave plus all statutory public holidays.

Customer Service Advisers
Bromley, Kent
21K-23K PA + bonus up to 1,600K PA
Permanent

+ Annual Company Bonus up to £1,600 plus every other Friday off!

These are full-time permanent positions working Monday to Friday 0830 to 1700.

We are looking for enthusiastic candidates with solid customer service skills to join a busy,...

+ Annual Company Bonus up to £1,600 plus every other Friday off!

These are full-time permanent positions working Monday to Friday 0830 to 1700.

We are looking for enthusiastic candidates with solid customer service skills to join a busy, well established organisation in Bromley.

The role will involve speaking to customers over the phone and helping them with their queries and concerns. Updating accounts, processing payments on the systems and providing general support in the department.

Interested candidates will have a good level of numeracy and literacy, excellent customer service skills and confident IT skills.

Excellent perks including; company bonus, alternate Fridays off (without coming out of your annual leave) up to 25 days holiday plus a fantastic company pension scheme.

(No weekends, evenings or bank holiday working).

Customer Service Advisers
Westerham, Sevenoaks
20K-25K basic plus bonus up to 30K
Permanent

OTE up to 30K PA

We are looking for individuals with exceptional customer service skills to work for a leading organisation in the Westerham, Kent.

Interested candidates will ideally have previous telephone based customer service experience...

OTE up to 30K PA

We are looking for individuals with exceptional customer service skills to work for a leading organisation in the Westerham, Kent.

Interested candidates will ideally have previous telephone based customer service experience or on-line chat experience. We will also consider candidates who have been working in the retail sector looking to get into an office environment.

These are permanent positions working Monday to Friday 0830 - 1700 (no evenings or weekends).

Excellent benefits which include company bonus up to £300 per month, 25 days paid annual leave plus all bank holidays off. There is also free on-site parking.

Apply now for immediate consideration!

Benefits:

Company bonus

Contributory Pension Scheme of 5% / employer 4%

2 x Life Assurance

25 days holiday

Employee Assistance Programme

Medical Cash plan

Free parking

Dress down Friday’s

Customer Service Administrators
Bromley, Kent
21K to 23K PA + Annual Bonus up to 1,600K
Permanent

+ Annual Company Bonus up to £1,600 plus every other Friday off!

These are full-time permanent positions working Monday to Friday 0830 to 1700.

We are looking for enthusiastic candidates with solid customer service and administration...

+ Annual Company Bonus up to £1,600 plus every other Friday off!

These are full-time permanent positions working Monday to Friday 0830 to 1700.

We are looking for enthusiastic candidates with solid customer service and administration skills to join a busy, well established organisation in Bromley.

The role will involve speaking to customers over the phone and helping them with their queries and concerns. Updating accounts, processing payments on the systems and providing general support in the department.

Interested candidates will have a good level of numeracy and literacy, excellent customer service skills and confident IT skills.

Excellent perks including; company bonus, alternate Fridays off (without coming out of your annual leave) up to 25 days holiday plus a fantastic company pension scheme.

(No weekends, evenings or bank holiday working).

Customer Service Advisers
Bromley, Kent
Up to 23K PA + Annual Bonus
Permanent

+ Annual Company Bonus

These are full-time permanent positions working Monday to Friday 0830 to 1700.

We are looking for enthusiastic candidates with solid customer service and administration skills to join a busy, well established...

+ Annual Company Bonus

These are full-time permanent positions working Monday to Friday 0830 to 1700.

We are looking for enthusiastic candidates with solid customer service and administration skills to join a busy, well established organisation in Bromley.

The role will involve speaking to customers over the phone and helping them with their queries and concerns. Updating accounts, processing payments on the systems and providing general support in the department.

Interested candidates will have a good level of numeracy and literacy, excellent customer service skills and confident IT skills.

Excellent benefits and flexible start and finish times!

(No weekends, evenings or bank holiday working).

Customer Service Advisers - Urgently required!
Croydon, Surrey
24,511K PA + 1.5K Annual Performance Bonus - OTE 26.5K first year!
Permanent

This is a fantastic opportunity to join a prestigious organisation and become part of a professional customer service team!

On top of the salary there is an annual performance bonus, shift allowances and enhanced overtime rates.

The...

This is a fantastic opportunity to join a prestigious organisation and become part of a professional customer service team!

On top of the salary there is an annual performance bonus, shift allowances and enhanced overtime rates.

The role:

  • You will be responsible for managing incoming and outgoing calls to customers and contacts
  • Handling customer queries in supportive and empathetic manner
  • You will be organising and co-ordinating customer assistance
  • Working in line with job deadlines and following procedures
  • Updating customer records accurately

Skills / Experience:

  • Previous experience of providing customer service over the phone in a professional capacity
  • Be enthusiastic, reliable with a passion for delivering a high level of customer service
  • Excellent communication skills both verbal and written with a high level of numeracy and literacy
  • Competent IT and data entry skills with good attention to detail

Hours of work

This role is based on a shift pattern (Monday - Sunday) including Bank Holidays.

Working 35 hours per week with shifts that start as early as 0630 and shifts that finish at midnight.

For any shift that finished at 2300 / 0000 an additional £10-£15 will be paid.

Tripple time for bank holidays or double time and day off in lieu.

After 6 months there will be the requirement to work overnight shifts for which an additional payment of £55 per night will be paid.

Private healthcare after qualifying period / free motor breakdown assistance / life insurance / eye care vouchers / flu jabs / company contributory pension scheme / 22 days annual leave rising to 25 days with level of service / interest free season ticket loans / discounts off products & service

Please only apply if you are completely flexible on these working hours.